Hotel - Swissôtel Suites Phuket Kamala Beach
Swissôttel Hotel Swissôttel Hotel

Swissôtel Suites Phuket Kamala Beach

4.2/5 1,589 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Valet parking
    • Well-lit parking
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children (Paying)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool (Paying)
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna (Paying)
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children (Paying)
  • Golf  (Nearby)
  • Beach and water sports
    • Boat excursions
    • Jet skiing
    • Private beach (Nearby)
    • Sailing facilities
    • Snorkelling/Scuba diving center
  • Bicycles rental

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Hot meals

Business services

  • 1 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
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Hotel location

Your meetings and events

Swissôtel Resort Phuket offers a choice of eight function rooms for meetings and events, accommodating groups of 10 to 150 persons.Be it a high-powered meeting, a conference, a wedding or a gala event, our function rooms present the ideal venue.

Swissôtel Suites Phuket Kamala Beach Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
KAMALA III 288 m2 0 m 0 0 0 0 0

Our rooms

Suitable for holidays with friends and families or for romantic honeymoons, Swissôtel Resort Phuket offers 180 one- to three-bedroom suites in five categories, each with its separate living room and private balcony.

  • 546 rooms
  • 100% non-smoking hotel
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Jacuzzi
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars
4.2/5 ALL Rating 1,589 reviews

Our guest reviews for
Swissôtel Suites Phuket Kamala Beach

100% genuine reviews from our guests

Find out more
Jno Friends - 04/12/2019 Confirmed reviews ALL
« Had a very relaxing time and a pleasant stay. »

We had a lovely vacation as we had a friend reunion. The staff at the hotel went out of their way to make sure we were comfortable. I arrived early and my room was not available so I was offered a free breakfast. Alexandria, the manager on duty, escorted me to breakfast and then to my room when it was available. We had a two-bedroom suite with a full living room, dining room, and small kitchen that included breakfast every morning. The decor was simple, yet comfortable and clean. The linens were crispy white. The bed was very firm ~ a little too firm for my tastes. The pool was fantastic ~ a little something for everyone in our group; the swim-up bar for the adults and lots of water activities, including a pool slide for the kids ( and big kids). The sweet potato french fries were a perfect afternoon poolside snack. The drink choices were plentiful and there were many afternoon drink specials. There were plenty of mini markets and spas outside of the hotel for all your needs ~ the prices for drinks and snacks in the hotel were almost double. The two massages I received were very good. The beach was a short 5-minute walk and the hotel provided a golf cart service to the main road. The security guards from the nearby restaurant provided help crossing the road safely. There were plenty of restaurants to choose from in the evening within a 15-minute walk. In all, this was a very nice hotel for the value and the 4 days we were there.

David Solo - 02/12/2019 Confirmed reviews ALL
« Lovely Hotel - very good welcome »

This was first time staying at this hotel but I am a regular Accor hotel guest - I received a very warm welcome at check in and was impressed by all the staff and the facility. I will come back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear David R., We very much appreciate your comments regarding your stay at the Swissôtel Suites Phuket Kamala Beach. We are glad that you have enjoyed the overall stay and that the team was able to meet your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suthatip Janiad Assistant Guest Experience Manager Swissotel Suites Phuket Kamala Beach

Praveen H. C. Families - 30/11/2019 Confirmed reviews ALL
« Good stay but room for improvement »

It’s a good property but the infrastructure is too old (the air conditioning and plumbing) is not up to the standards. The air conditioning units are very old and motors make lot is noise and the capacity is over sized. I am air conditioning engineer myself, next time when you replace the units you can reduce the capacity and save lot of capital cost and operational cost as well. Water pressure in the toilet is not consistent, it fluctuates a lot. Even the water temperature is not constant. Except the above issues, our stay was good and I liked the kids play area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Praveen Hassan C., Thank you very much for posting the review of your recent stay at Swissotel Suites Phuket Kamala Beach. We are very sorry that your recent experience was less than your expectations. We already brought up the serious attention to our recreation team for the mentioned issue to immediate action. Once again, we apologize for any inconvenience caused and hope to welcome you here very soon. Sincerely yours, Suthatip Janiad Assistant Guest Experience Manager Swissotel Suites Phuket Kamala Beach

Sunny J. Families - 29/11/2019 Confirmed reviews ALL
« Had a outstanding time there »

We really enjoyed there.. so much activities for kids .. we all had a great pleasure.. but i think there is 1 thing which can be improved that is size of washroom in the room..its very small..otherwise its a dream hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sunny j., We very much appreciate your comments regarding your stay at the Swissôtel Suites Phuket Kamala Beach. We are very happy to know that you enjoy your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suthatip Janiad Assistant Guest Experience Manager Swissotel Suites Phuket Kamala Beach

Melati W. M. Business - 28/11/2019 Confirmed reviews ALL
« Fantastic »

Room was clean, good aircondition

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edna Melati Wan M., We very much appreciate your comments regarding your stay at the Swissôtel Suites Phuket Kamala Beach. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suthatip Janiad Assistant Guest Experience Manager Swissotel Suites Phuket Kamala Beach

Atish S. Families - 27/11/2019 Confirmed reviews ALL
« The best among the best »

A perfect and relaxing stay. Simply perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Atish S., We very much appreciate your comments regarding your stay at the Swissôtel Suites Phuket Kamala Beach. We are very happy to know that you had a memorable stay with us and we hope your next visit will be as pleasant as the previous one. Sincerely, Suthatip Janiad Assistant Guest Experience Manager Swissotel Suites Phuket Kamala Beach

Sara M. Couples - 27/11/2019 Confirmed reviews ALL
« Excellent! »

staff were so attentive and friendly - really made our stay perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sara Ellen M., We very much appreciate your comments regarding your stay at the Swissôtel Suites Phuket Kamala Beach. We all very happy to hear that you have enjoy your stay with and our team members have done an amazing job to provide exceptional experiences on your holiday. Thank you again for the review. We all look forward to welcoming you all back here again. Sincerely, Suthatip Janiad Assistant Guest Experience Manager Swissotel Suites Phuket Kamala Beach

Dollie Families - 26/11/2019 Confirmed reviews ALL
« Clean place and friendly staff members »

I had a lovely time in this hotel, awesome staff! IThey really take their guest needs in their higher consideration. As soon as they were informed that I’m allergic to gluten. they provided me with a person to take care of me and show me which food was gluten—free. This made me feel safe and respected. They even got out of their way and made a special birthday cake for me. that was amazing!!! Keep up team with your great services see you again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dollie Doris N., We very much appreciate your comments regarding your stay at the Swissôtel Suites Phuket Kamala Beach. We all very happy to hear that you have enjoy your stay with and our team members have done an amazing job to provide exceptional experiences especially our optional gluten free food on your holiday. Our team will be very excited to know that their attentive performances was mentioned in your review. Thank you again for the review. We all look forward to welcoming you all back here again. Sincerely, Suthatip Janiad Assistant Guest Experience Manager Swissotel Suites Phuket Kamala Beach

Adam Friends - 25/11/2019 Confirmed reviews ALL
« Mr Adam B. »

Great service. Only issue was a stagnant water small near our room. It was its most pungent around the air conditioning units outside the gym.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Adam B., Thank you very much for posting the review of your recent stay at Swissotel Suites Phuket Kamala Beach. We are delighted to know that you were happy staying with us. However, we are sorry to know that you had encountered with the room smell. We have passed the issue to the departmental concern to do immediate action. Once again, we apologize for any inconvenience caused and hope to welcome you here very soon. Best regards, Suthatip Janiad Asst.Guest Experience Manager Swissotel Suites Phuket Kamala Beach

Justin Couples - 20/11/2019 Confirmed reviews ALL
« Excellent service and amenities »

Thoroughly enjoyed my stay. Kudos to the service staff. Special shoutout to “S” for his friendly and positive vibes. Only downside is the not so ideal location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Justin S., We very much appreciate your comments regarding your stay at the Swissôtel Suites Phuket Kamala Beach. We all very happy to hear that you have enjoy your stay with and our team members have done an amazing job to provide exceptional experiences on your holiday. Thank you again for the review. We all look forward to welcoming you all back here again. Sincerely, Suthatip Janiad Assistant Guest Experience Manager Swissotel Suites Phuket Kamala Beach

H. T. P. Friends - 20/11/2019 Confirmed reviews ALL
« Very beautiful hotel »

The hotel is very nice and comfortable. The staff was very enthusiastic. I will return to this place

Our hotel has responded to the review
Our hotel has responded to the review

Dear p. Thanh H., We very much appreciate your comments regarding your stay at the Swissôtel Suites Phuket Kamala Beach. We all very happy to hear that you have enjoy your stay with and our team members have done an amazing job to provide exceptional experiences on your holiday. Thank you again for the review. We all look forward to welcoming you all back here again. Sincerely, Suthatip Janiad Assistant Guest Experience Manager Swissotel Suites Phuket Kamala Beach

Vanessa N. Families - 19/11/2019 Confirmed reviews ALL
« Highlights and lowlights »

Highlights: comfortable room and bed, great pool and decent buffet breakfast. Treasure in the room for kids to find. Kids activities. Lowlights: kids club staff don’t make a lot of effort to get to know or engage with kids. At check out, Room charges should be subtracted from the room bond. I unexpectedly had to pay for room charges at check out which meant that my family had no cash for dinner. Very angry about this. International guests are not interested in returned baht when they are in their country. Very disappointed about the end experience at Swissotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vanessa N., Thank you for choosing stay with us at Swissotel Suites Phuket Kamala Beach. I very much appreciate you shared your great experience in our varied breakfast, spacious room and kids activities. However, I am truly apology for any inconvenience on departure and I have passed your comment to concerned department to do immediate action and improve our service. We look forward to welcome you again in the near future. Best regards, Suthatip Janiad Asst.Guest Experience Manager Swissotel Suites Phuket Kamala Beach

Theary Families - 18/11/2019 Confirmed reviews ALL
« Improvement with staff interaction with guest »

We enjoyed the warm Phuket weather and time spent in the pool. But there definitely needs to be improvement with the staff interaction with the hotel guest. The only people that greeted us was the hotel reception and host at breakfast. The pool/bar staff and staff at kids club - needs to be more hospitable - to make our stay more enjoyable. Just an interaction - of introducing yourself, and getting to know my kids name - these little things will go a long way to making the stay more personable. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Theary Y., Thank you for choosing stay with us at Swissotel Suites Phuket Kamala Beach. We are very sorry that your expectation was not too your expectations. We already passed the mentioned issue to all concerned department to immediate action. Once again, I do apologize for inconvenience during your stay and hope that we can have another chance to welcome you in the near future. Yours sincerely, Suthatip Janiad Asst.Guest Experience Manager Swissotel Suites Phuket Kamala Beach

T. Y. K. Families - 15/11/2019 Confirmed reviews ALL
« nice place for family stay. »

check in was a breeze although room aircon and tv was not working properly. Staff was very helpful and courteous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yuan T., We very much appreciate your comments regarding your stay at the Swissôtel Suites Phuket Kamala Beach. However, I am truly apology for any inconvenience during your stay and I have passed your comment to concerned department to do immediate action and improve our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suthatip Janiad Assistant Guest Experience Manager Swissotel Suites Phuket Kamala Beach

Sheila J. Couples - 11/11/2019 Confirmed reviews ALL
« The hotel was rundown rooms smelled mildewy. »

Staff was extremely nice, however the hotel was extremely rundown rooms smelled musty. We checked out after one night when we had paid for 4. The hotel was listed as a five star. I would give it a 2 ½ Star.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joel Hjalmar J., We regret that we have not been able to meet your expectation during your recent visit. Your comments are taken very seriously and will be taken on board for future improvement. Once again, I do apologize for inconvenience during your stay and hope that we can have another chance to welcome you in the near future. Yours sincerely, Suthatip Janiad Asst.Guest Experience Manager Swissotel Suites Phuket Kamala Beach

Jessica Couples - 11/11/2019 Confirmed reviews ALL
« wonderful stay »

staying at Swissotel Kamala beach was fantastic. The staff were so helpful and caring, I just wish that the food in the hotel restaurant was nicer, the food in the shops outside was of a much better standard, but other than that we could not complain at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessica F., Thank you very much for choosing stay with us. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again very soon. Yours sincerely, Suthatip Janiad Assistant Guest Experience Manager Swissotel Suites Phuket Kamala Beach

Leana Couples - 06/11/2019 Confirmed reviews ALL
« Amazing breakaway »

We returned to the Swissotel for the second year in a row. The friendly staff, clean rooms and overall great service will definitely promise our future returns.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leana Van D., We are glad that you have enjoyed the overall stay and that the team was able to meet your expectations. We all look forward to pamper you here again, it was our great pleasure to have you with us. Sincerely, Suthatip Janiad Assistant Guest Experience Manager Swissotel Suites Phuket Kamala Beach

Anna Families - 06/11/2019 Confirmed reviews ALL
« Wonderful »

The breakfast was good, the room was cosy. With the exception that the room doors and toilets are not very sound proof and quite run down.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kar Yan Anna L., Thank you for taking the time to tell us about your experience at the Swissôtel Suites Phuket Kamala Beach. We regret that we have not been able to meet your expectation during your recent visit. Your comments are taken very seriously and will be taken on board for future improvement to all of the departmental concerns. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suthatip Janiad Assistant Guest Experience Manager Swissotel Suites Phuket Kamala Beach

Mira J. Families - 05/11/2019 Confirmed reviews ALL
« Noisy aircondition building place »

The aircondition Was very noisy, to get asleep we had to switch it off. Every day at 7 o’clock we have been woken up by noise from the building place. The noise from the buildings place stopped first at 8 pm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mira Monika J., Thank you for taking the time to tell us about your experience at the Swissôtel Suites Phuket Kamala Beach. I am very sorry that your experience did not meet your expectations, however I already brought up the concerned issues to departmental concerns to immediate improve the services. We should have done better if we were reported some room issues and we are sure that we could fix it promptly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suthatip Janiad Assistant Guest Experience Manager Swissotel Suites Phuket Kamala Beach

Jo Families - 04/11/2019 Confirmed reviews ALL
« Family freindly resort »

We have a wonderful stay at Swissotel phuket.. Eveything was perfect.. Staff very freindly.. Sure will come again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Suthatip Janiad Assistant Guest Experience Manager Swissotel Suites Phuket Kamala Beach

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