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Swissôtel Resort Sochi Kamelia 5 stars

Customer review rating 4.7/5 2,873 reviews

ALLSAFE approved hotel

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Swissôtel Resort Sochi Kamelia
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+ 24 Services

Hotel extras

  • Private sandy beach

  • Open heated swimming pool

  • Historic building

  • Family and kids friendly

  • Parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Laundry
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Tennis
  • Beach and water sports
  • Other sports activities
Catering
  • 3 Restaurant(s)
  • 4 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Swissôtel Resort Sochi Kamelia

89 Kurortny Prospect
354002 sochi
russian federation

Tel: +78622968801

Check-in from 16h00

Check out up to 12h00

  • By plane

    SOCHI INTERNATIONAL AIRPORT At 39km / 24 miles

  • By train

    SOCHI RAILWAY STATION At 5km / 3 miles

GPS :43.562666, 39.756605

Your meetings and events

All rooms are fully air-conditioned, some offer natural daylight and all are equipped with modern technologies. For the further information please call +8 800 600 88 01 or sent e-mail to events.sochi@swissotel.com

Room descriptions and layouts

7 

meeting rooms

From 1 to 220 

attendees

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Our accommodation(s)

Swissôtel Resort Sochi Kamelia offers its guests 203 rooms, including 19 suites, 8 of which are duplexes located in the central historical building. Rooms are filled with natural daylight, designed with quiet colors, high technology and comfort.

Our restaurants and bars

BAO

Type of cuisine: Thematic cuisine

The new modern panasian restaurant by Ginza project, located on the 7th floor of the hotel. Japanese and Chinese classics in a modern point of view. A perfect place to try delicious seafood and signature cocktails with a great Black Sea view.

RIVAGE

Type of cuisine: International

Wood oven and char grill, a great variety of seafood. Mediterranean concept with local specialties from our Chef would be accompanied by a selection of sophisticated wines. *Restaurant is open during summer season only.

KAMELIA CAFÉ

Type of cuisine: International

Kamelia Café offers a variety of international dishes, local seasonal fruits and vegetables. A unique LIVE Kitchen concept of the restaurant creates its special nice ambiance. An open sea view terrace is a perfect place to enjoy a beautiful sunset.

LOBBY BAR

Enjoy our Lobby Bar comfortable and welcoming atmosphere in the historical heart of the Hotel, try our signature cocktails on the spacious terrace with a spectacular sunset view.

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SWISS GOURMET CONFECTIONARY

Swiss Gourmet brings the highest Swiss quality and the best of Russian pastry traditions together: Swiss chocolate, signature cakes, desserts in glasses, homemade sweets and legendary desserts of the Soviet time.

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POOL BAR

Take your time next to the pool as long as you wish to, enjoy a wonderful summer holiday in the open air with a stunning view of the Black Sea and treat yourself with light snacks and fresh summer drinks.

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BEACH BAR PHOENIX

Holidays at the seaside start on the beach. Everything you need for wonderful vacation is in Phoenix Bar, where all the guests can take a break from the sun during the day and enjoy the Black Sea sunset and south views.

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Our guest reviews for
Swissôtel Resort Sochi Kamelia

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

2,873 reviews

Customer review rating 5.0/5

Artur V. Families - 17/09/2021 Confirmed reviews ALL

You are the best of the sea side hotels in Sochi!

Dear Artur V., we very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Special thanks that you noted our employee, it is very warm :))), Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Natalia Lazurenkova, Director of Guest Services & Quality Management.

Overall excellent stay, nice location, comfortable room, very good service, excellent breakfast and restaurants.

Customer review rating 4.5/5

Alexey Families - 14/09/2021 Confirmed reviews ALL

Nice location in the park, comfortable room, very good service, excellent breakfast and restaurants.

Dear Alexey B., we very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Natalia Lazurenkova, Director of Guest Services & Quality Management.

well located and generally a good stay....

Customer review rating 3.5/5

Anonymous Couples - 10/09/2021 Confirmed reviews ALL

_ No porters to help with the luggage _ Weak service in the breakfast restaurant.. _ Very nice grounds and views.. _ Very clean Rooms _ Weak variety of food items in breakfast restaurant compared with Swiss Hotel in Istanbul..

Dear Radwan A., thank you for choosing Swissotel Resort Sochi Kamelia and for sharing your experience. We sincerely want to please our guests and do all possible for it. That it why it is a pity that there were some details that did not allow enjoying in full measure a wonderful holidays with us. For the team of the hotel it is a very important to know not only the positive aspects of the guests' rest, but also negative feelings that will allow us to make constructive decisions for their correction. It is a very sad that you were not happy with our food, chef and her team try to do all to make you satisfied. We are very hope that you will give us the chance to change your opinion about us, we will wait for you in our hotel again and will try to do many things to make your holidays unforgettable. Warm regards, Natalia Lazurenkova, Director of Guest Services & Quality Management.

There is absolutely nothing like Swissotel Kamelia.

Customer review rating 5.0/5

Marina A. W. Families - 01/08/2021 Confirmed reviews ALL

There is absolutely nothing like Swissotel Kamelia in Russia. It is simply the best hotel in Southern Russia! We were blown away by the level of service and hospitality. I don't want to stay anywhere else. My flight was delayed and I arrived late. Sochi Kamelia approved my request to change the reservation and did not charge me for one night due to late arrival. Everyone in Swissotel Kamelia is friendly and very nice. I want to bring my family and friends from the US to stay at Swissotel Sochi Kamelia.

Dear Marina W., we very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Natalia Lazurenkova, Director of Guest Services & Quality Management.

Good stay

Customer review rating 5.0/5

Liya K. Families - 06/02/2021 Confirmed reviews ALL

It is already second time my family and I arrive this hotel for break from the winter cold. This time we have possibility to enjoy outdoor swimming pool with kids and great walking on the beach. As always the service was excellent from the very entry to hotel until our leave. very friendly stuff and delicious food, clean room.

Dear Liya K., we very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Lazurenkova, Director of Guest Services & Quality Management.

Great stay

Customer review rating 5.0/5

Momin Q. Families - 22/01/2021 Confirmed reviews ALL

I had a wonderful time at Swissotel Kamelia. Everything was top notch. From the service provided by the staff to the facilities available at the hotel. I couldn’t have asked for a better place to stay.

Dear Momin Q., we very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Natalia Lazurenkova, Director of Guest Services & Quality Management.

Sensitivity and attention

Customer review rating 5.0/5

Anton Families - 30/11/2020 Confirmed reviews ALL

Well-trained courteous staff, good number of rooms, wonderful buffet, heated pool help to have a great weekend. Special thanks to manager Anna.

Dear Mr. D., we very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Natalia Lazurenkova, Director of Guest Services & Quality Management.

Gorgeous gardens

Customer review rating 4.5/5

Anonymous Families - 27/10/2020 Confirmed reviews ALL

Great escape to summer

Dear Dmitry, thank you for choosing Swissotel Resort Sochi Kamelia. We are very glad that you liked our hotel and your stay here, thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Lazurenkova, Director of Guest Services & Quality Management.

Well located, great services provided

Customer review rating 4.0/5

Yulia Families - 20/10/2020 Confirmed reviews ALL

The hotel is great and well located. Everything was nice except the quality of cleaning and the situation below: There was a strange moment with a staff in the spa area. My little brother and I came to the spa zone and got to know that female and male zones are separated and I can’t bring my brother with me to the female spa zone as well I can’t leave him to go the the male zone as he is little

Уважаемая Юлия! Мы Вам искренне благодарны за такой отзыв о нашем отеле и высокие оценки. Спа у нас действительно раздельный. В будущем мы предполагаем сделать третью зону - совместную, это пока проект :). Приезжайте, мы постараемся сделать все возможное, чтобы Ваш следующий визит был еще более прекрасным, и будем продолжать радовать Вас! С уважением, Лазуренкова Наталья, директор по работе с клиентами и управлению качеством.

Exceeding expectations

Customer review rating 5.0/5

Denis Families - 19/10/2020 Confirmed reviews ALL

I visit SwissHotel every year in October and every time my standing over expectation.

Dear Denis A., we very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. may be we will have pleasure to see you earlier than next October :) Warm regards, Natalia Lazurenkova, Director of Guest Services & Quality Management.

Отличный отдых

Customer review rating 5.0/5

М. Couples - 10/09/2020 Confirmed reviews ALL

https://www.tripadvisor.ru/ShowUserReviews-g298536-d54…-r76…-Swissotel_Resort_Sochi_Kamelia-Sochi_Greater_Sochi_Krasnodar_Krai_Southern_Distr.html?m=19905

Уважаемая М., разрешите поблагодарить Вас за то, что Вы нашли время поделиться своим мнением об отдыхе в Swissotel Resort Sochi Kamelia. Огромное спасибо Вам за высокую оценку, ждем Вас вновь, встретим с удовольствием, сделаем все возможное, чтобы отдых прошел отлично! С уважением, Лазуренкова Наталья, директор по работе с клиентами и управлению качеством.

Amazing hospitality and outstanding loyalty towards collaborative clients

Customer review rating 5.0/5

Svyatoslav Families - 11/08/2020 Confirmed reviews ALL

Swisotel Kamelia is one of the most proffered hotels in Accor Chain. They always try utmost to make your mood happy and bring you to the special atmosphere of friendship and comfort

Dear Svyatoslav, thank you for choosing Swissotel Resort Sochi Kamelia. We are very glad that you liked our hotel and your stay here, thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one and even better:). I will transferred your comments to Olesya, thank you. Sincerely, Natalia Lazurenkova, Director of Guest Services & Quality Management.

good territory

Customer review rating 4.0/5

Andrey Couples - 06/08/2020 Confirmed reviews ALL

good stay

Уважаемый Андрей, разрешите поблагодарить Вас за то, что Вы нашли время поделиться своим мнением об отдыхе в Swissotel Resort Sochi Kamelia. Вы отметила 40 баллов за пункт бронирование. Если Вас не затруднит, могли ли бы Вы связаться со мной и уточнить, что именно было не так, мы проверили все наши отчеты, в отеле Вы не упоминали связь с бронированием, помогите нам разобраться, пожалуйста. 8 … 77 78 Ждем Вас вновь, встретим с удовольствием, сделаем все возможное, чтобы все прошло наилучшим образом! Приезжайте! С уважением, Лазуренкова Наталья, директор по работе с клиентами и управлению качеством

Terrible guest experience at room and at spa

Customer review rating 1.0/5

Vikram Couples - 13/02/2020 Confirmed reviews ALL

We paid almost double the price than what was shown on the Booking.com. Just did this as we were here on our honeymoon and wanted the stay to be special. Despite informing the hotel about the same, we where accommodated in one of the smallest room and no value for money. The hotel was only doing 30% occupancy. SPA: What I experienced here was a joke in the name of massage. An arrogant lady did pour oil over me and that's what was called massage. When informed the spa reception about this, the reception lady instantly asked, so you want a discount. I just felt like bursting my anger at her. But just paid the bill in full and left. Overall, the stay was one of the worst that me and my wife had. If at all something that we want to remember then that would be our brief interaction with Serge the bell boy. Actually the whole of the hotel team from top down should learn the meaning of hospitality from Serge.

Dear Mr. Vikram, thank you for taking time to write your comments about your stay at Swissotel Resort Sochi Kamelia. Your comment is very important for us and it’s value for our improvement is immense. We were devastated to learn that you were not happy with our services and deeply sorry that despite our efforts to make your stay convenient and joyful we couldn’t fulfill your needs and expectations. Even though our team members tried to resolve the problems we still feel bad that you even had to encounter any inconvenience. Regarding your request to meet or talk on the phone with our General Manager who was out of town at the time. As we were trying to resolve the technical issue and successfully did it, we considered the phone call was no longer actual, which was obviously premature. We are very sorry for this misunderstanding. We appreciate greatly that considering your disappointment you have still underlined Sergey’s work ethic and professionalism, thank you for just appraisal. We sincerely hope that our team will have a chance to welcome you again and turn your experience around. There is nothing more important to us or more valuable than our guests’ contentment and delight. Our team and management are constantly striving for excellence of service and we would do anything for you and your loved ones’ comfort and peace of mind. Our personnel main concern is satisfaction and happiness of our treasured guest. Please except again our warmest wishes on your honeymoon of life of happiness and prosperity. Sincerely, Natalia Lazurenkova, Director of Guest Services & Quality Management and all Swissotel team.

You feel very Sochi when staying in this hotel!

Customer review rating 5.0/5

Z. Couples - 21/12/2019 Confirmed reviews ALL

Sochi is always at its best even in quiet early December! If you feel nostalgic and not very keen to be in the crowd then go to Swissotel Kamelia in Sochi! You may be even seduced by almost empty restaurants and bars that make you feel like reading a thick book of some poetry under the trees of the hotel park and strolling to its roof top Asian restaurant Bao to feed your body with tasty dimsams. Or take a swim in the hotel open air warm water pool before!

Dear Pavel Z., We very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Lazurenkova, Director of Guest Services & Quality Management.

Check-in took way way way to long

Customer review rating 2.0/5

Wo… Business - 27/11/2019 Confirmed reviews ALL

I needed to wait atleast 40minutes to check-in... Note that I had flown from Singapore to Moscow, then to Sochi. It was about 11pm and I was overdue for sleep. But needed to start at the conference at 9am. Yet, you only had a single person available to support the check-in procedures.

Dear Mr. F., thank you for taking the time to tell us about your experience at the Swissôtel Resort Sochi Kamelia. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Swissôtel. Please do not hesitate to contact me during your next visit. Sincerely, Natalia Lazurenkova, Director of Guest Services & Quality and Swissotel Team.

Great experience ))

Customer review rating 5.0/5

Michael Couples - 20/10/2019 Confirmed reviews ALL

Loved it!

Dear Michael, we very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure for all our team to know that you was happy almost with all our steps to do your rest unforgettable. I hope that you will come again and all our team will do all possible for make you happy and will organize unforgettable rest for you again! Warm regards, Natalia Lazurenkova, Director of Guest Services & Quality Management.

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