Swissôtel Resort Sochi Kamelia 5 stars

Customer review rating 4.7/5 1,881 reviews

Swissôtel Resort Sochi Kamelia
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Hotel extras

  • Private sandy beach

  • Open heated swimming pool

  • Historic building

  • Family and kids friendly

  • Parking

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Laundry
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Tennis
  • Beach and water sports
  • Other sports activities
Catering
  • 3 restaurant(s)
  • 4 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

In line with local government recommendations, we have closed the hotel from March 28 to June 31. We apologize for any inconvenience caused.

Hotel location

Swissôtel Resort Sochi Kamelia

89 Kurortny Prospect
354002
sochi
russian federation

Check-in from 15h00

Check out up to 12h00

  • By plane

    SOCHI INTERNATIONAL AIRPORT At 39km / 24 miles

  • By train

    SOCHI RAILWAY STATION At 5km / 3 miles

GPS :43.562666, 39.756605

Your meetings and events

All rooms are fully air-conditioned, some offer natural daylight and all are equipped with modern technologies. For the further information please call +8 800 600 88 01 or sent e-mail to events.sochi@swissotel.com

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Our accommodations

Swissôtel Resort Sochi Kamelia offers its guests 203 rooms, including 19 suites, 8 of which are duplexes located in the central historical building. Rooms are filled with natural daylight, designed with quiet colors, high technology and comfort.

Swiss Advantage King

  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • Views: Park view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Swiss Advantage Twin

  • Max. number of persons: 4
  • Area: From 31 m² / 334 sq ft
  • Views: Park view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Swiss Advantage King Sea View

  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Swiss Signature Room King

  • Max. number of persons: 4
  • Area: From 37 m² / 398 sq ft
  • Views: Park view, Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

BAO

Type of cuisine: Thematic cuisine

The new modern panasian restaurant by Ginza project, located on the 7th floor of the hotel. Japanese and Chinese classics in a modern point of view. A perfect place to try delicious seafood and signature cocktails with a great Black Sea view.

RIVAGE

Type of cuisine: International

Wood oven and char grill, a great variety of seafood. Mediterranean concept with local specialties from our Chef would be accompanied by a selection of sophisticated wines. *Restaurant is open during summer season only.

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KAMELIA CAFÉ

Type of cuisine: International

Kamelia Café offers a variety of international dishes, local seasonal fruits and vegetables. A unique LIVE Kitchen concept of the restaurant creates its special nice ambiance. An open sea view terrace is a perfect place to enjoy a beautiful sunset.

Lunch

07:30 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Non contractual photo

Enjoy our Lobby Bar comfortable and welcoming atmosphere in the historical heart of the Hotel, try our signature cocktails on the spacious terrace with a spectacular sunset view.

SWISS GOURMET CONFECTIONARY

Non contractual photo

Swiss Gourmet brings the highest Swiss quality and the best of Russian pastry traditions together: Swiss chocolate, signature cakes, desserts in glasses, homemade sweets and legendary desserts of the Soviet time.

POOL BAR

Non contractual photo

Take your time next to the pool as long as you wish to, enjoy a wonderful summer holiday in the open air with a stunning view of the Black Sea and treat yourself with light snacks and fresh summer drinks.

BEACH BAR PHOENIX

Non contractual photo

Holidays at the seaside start on the beach. Everything you need for wonderful vacation is in Phoenix Bar, where all the guests can take a break from the sun during the day and enjoy the Black Sea sunset and south views.

Our guest reviews for
Swissôtel Resort Sochi Kamelia

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

1,881 reviews

Terrible guest experience at room and at spa

Customer review rating 4.7/5

Vikram Couples - 13/02/2020 Confirmed reviews ALL

We paid almost double the price than what was shown on the Booking.com. Just did this as we were here on our honeymoon and wanted the stay to be special. Despite informing the hotel about the same, we where accommodated in one of the smallest room and no value for money. The hotel was only doing 30% occupancy. SPA: What I experienced here was a joke in the name of massage. An arrogant lady did pour oil over me and that's what was called massage. When informed the spa reception about this, the reception lady instantly asked, so you want a discount. I just felt like bursting my anger at her. But just paid the bill in full and left. Overall, the stay was one of the worst that me and my wife had. If at all something that we want to remember then that would be our brief interaction with Serge the bell boy. Actually the whole of the hotel team from top down should learn the meaning of hospitality from Serge.

Dear Mr. Vikram, thank you for taking time to write your comments about your stay at Swissotel Resort Sochi Kamelia. Your comment is very important for us and it’s value for our improvement is immense. We were devastated to learn that you were not happy with our services and deeply sorry that despite our efforts to make your stay convenient and joyful we couldn’t fulfill your needs and expectations. Even though our team members tried to resolve the problems we still feel bad that you even had to encounter any inconvenience. Regarding your request to meet or talk on the phone with our General Manager who was out of town at the time. As we were trying to resolve the technical issue and successfully did it, we considered the phone call was no longer actual, which was obviously premature. We are very sorry for this misunderstanding. We appreciate greatly that considering your disappointment you have still underlined Sergey’s work ethic and professionalism, thank you for just appraisal. We sincerely hope that our team will have a chance to welcome you again and turn your experience around. There is nothing more important to us or more valuable than our guests’ contentment and delight. Our team and management are constantly striving for excellence of service and we would do anything for you and your loved ones’ comfort and peace of mind. Our personnel main concern is satisfaction and happiness of our treasured guest. Please except again our warmest wishes on your honeymoon of life of happiness and prosperity. Sincerely, Natalia Lazurenkova, Director of Guest Services & Quality Management and all Swissotel team.

You feel very Sochi when staying in this hotel!

Customer review rating 4.7/5

Z. Couples - 21/12/2019 Confirmed reviews ALL

Sochi is always at its best even in quiet early December! If you feel nostalgic and not very keen to be in the crowd then go to Swissotel Kamelia in Sochi! You may be even seduced by almost empty restaurants and bars that make you feel like reading a thick book of some poetry under the trees of the hotel park and strolling to its roof top Asian restaurant Bao to feed your body with tasty dimsams. Or take a swim in the hotel open air warm water pool before!

Dear Pavel Z., We very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Lazurenkova, Director of Guest Services & Quality Management.

Check-in took way way way to long

Customer review rating 4.7/5

Wo… Business - 27/11/2019 Confirmed reviews ALL

I needed to wait atleast 40minutes to check-in... Note that I had flown from Singapore to Moscow, then to Sochi. It was about 11pm and I was overdue for sleep. But needed to start at the conference at 9am. Yet, you only had a single person available to support the check-in procedures.

Dear Mr. F., thank you for taking the time to tell us about your experience at the Swissôtel Resort Sochi Kamelia. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Swissôtel. Please do not hesitate to contact me during your next visit. Sincerely, Natalia Lazurenkova, Director of Guest Services & Quality and Swissotel Team.

Great experience ))

Customer review rating 4.7/5

Michael Couples - 20/10/2019 Confirmed reviews ALL

Loved it!

Dear Michael, we very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure for all our team to know that you was happy almost with all our steps to do your rest unforgettable. I hope that you will come again and all our team will do all possible for make you happy and will organize unforgettable rest for you again! Warm regards, Natalia Lazurenkova, Director of Guest Services & Quality Management.

Got all what expected.

Customer review rating 4.7/5

Denis A. Business - 17/10/2019 Confirmed reviews ALL

Stable quality and high standard level of hotel.

Dear Denis, we very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure for all our team to know that you was happy almost with all our steps to do your rest unforgettable. I hope that you will come again and all our team will do all possible for make you happy and will organize unforgettable rest for you again! Warm regards, Natalia Lazurenkova, Director of Guest Services & Quality Management.

Great hotel with many amenities

Customer review rating 4.7/5

Amgaa Friends - 03/10/2019 Confirmed reviews ALL

I stayed during F1 races as part of the group. I liked very much the hotel location, proximity to the beach and amenities. Breakfast was aso very good.

Dear Enkh-Amgalan S., we very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure for all our team to know that you was happy almost with all our steps to do your rest unforgettable. I hope that you will come again and all our team will do all possible for make you happy and will organize unforgettable rest for you again! Warm regards, Natalia Lazurenkova, Director of Guest Services & Quality Management.

Olesya

Customer review rating 4.7/5

Olesya Friends - 29/08/2019 Confirmed reviews ALL

It was excellent!

Уважаемая Олеся, разрешите поблагодарить Вас за выбор Swissotel Resort Sochi Kamelia. Мы очень рады, что Вы хорошо отдохнули, спасибо за высокие оценки и прекрасные комментарии. Ждем Вас вновь, встретим с удовольствием и постараемся обеспечить Вам идеальный отдых и, конечно, приятные воспоминания! С уважением, Лазуренкова Наталья, директор по работе с клиентами и управлению качеством.

Staying in the hotel was amazing

Customer review rating 4.7/5

Elena D. Families - 08/07/2019 Confirmed reviews ALL

Meals are very tasty. SPA is very nice.

Dear Elena, We very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one, we will do all possible for it and again will organize excellent service for you! Thank you. Warm regards, Natalia Lazurenkova, Director of Guest Services & Quality Management .

It was good

Customer review rating 4.7/5

Anonymous Families - 02/07/2019 Confirmed reviews ALL

We had a very comfortable and pleasant stay

Dear Polina F., We very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Lazurenkova, Director for Customer Service and Quality Management.

Dream vocation

Customer review rating 4.7/5

Ilya P. Families - 17/06/2019 Confirmed reviews ALL

As usual it was amazing!!!

Dear Ilya p., we very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Lazurenkova, Director for Customer Service and Quality Management.

Ievgeniia G.

Customer review rating 4.7/5

Ievgeniia G. Couples - 31/05/2019 Confirmed reviews ALL

I booked few weeks away for my parents for my dad's birthday and their experience was amazing. My parents really loved the stuff hospitality and food. Thank you very much for a lovely stay and for a cake on my dad's birthday.

Dear Ievgeniia G., We very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Natalia Lazurenkova, Director of Guest Services & Quality Management .

Fantastic stay

Customer review rating 4.7/5

Stefan Business - 27/05/2019 Confirmed reviews ALL

Beautiful hotel and excellent service

Dear Stefan W., we very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive so high marks. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Natalia Lazurenkova, Director of Guest Services & Quality Management.

Brilliant

Customer review rating 4.7/5

Alexey Families - 13/05/2019 Confirmed reviews ALL

I am rarely this satisfied with my stay, especially when traveling with family. This hotel delivered great service.

Dear Mr K.! We very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Natalia Lazurenkova, Director of Guest Services & Quality Management .

Perfect stay

Customer review rating 4.7/5

E. I. Families - 08/05/2019 Confirmed reviews ALL

One of the best hotels ever Polite and professional team Great food Sharming rooms

Dear i. E., we very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Natalia Lazurenkova, Director of Guest Services & Quality Management .

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Customer review rating 4.7/5

Е. Families - 01/04/2019 Confirmed reviews ALL

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Уважаемая Е., мы Вам очень благодарны за выбор Swissotel Resort Sochi Kamelia и рады, что Вы высоко оценили нашу работу. Будем ждать Вас вновь в нашем замечательном отеле. С уважением, Лазуренкова Наталья, директор по работе с клиентами и управлению качеством.

Ms

Customer review rating 4.7/5

Elena Solo - 10/03/2019 Confirmed reviews ALL

excellent

Уважаемая Елена, мы Вам благодарны за высокие оценки. Обязательно приезжайте вновь, ждем Вас и постараемся сделать все возможное, чтобы Ваш следующий визит был еще более приятным, а мы будем продолжать радовать Вас и обеспечим комфортный отдых на все 5 звезд! С уважением, Лазуренкова Наталья, директор по работе с клиентами и управлению качеством.

Excellent

Customer review rating 4.7/5

Eduardo A. Couples - 13/10/2018 Confirmed reviews ALL

Excellent

Dear Eduardo Daniel a., We very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Natalia Lazurenkova, Director of Guest Services & Quality Management.

MORE THAN GREAT. NOTHING COULD BE BETTER THAN THAT

Customer review rating 4.7/5

O. M. Business - 07/10/2018 Confirmed reviews ALL

EVERYTHING WAS PERFECT ; SERVICE, CLEANING, WELCOMING, ............. REALLY EVERYTHING

Dear M. O., We very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Natalia Lazurenkova, Director of Guest Services & Quality Management.

Tremendous rest in refined hotel

Customer review rating 4.7/5

Victoria Families - 20/08/2018 Confirmed reviews ALL

High level of service, convenient arrangement, accuracy in service, tasty food, comfortable accommodation and respect for guests have made our rest unforgettable

Dear Victoria O., we very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Natalia Lazurenkova, Director of Guest Services & Quality Management
Customer review rating 4.7/5

B. D. Families - 08/08/2018 Confirmed reviews ALL

Very professional, kind and courteous service on all levels. Even non-english speaking staff tried hard to oblige in every way. One suggestion: rudimentary english to be required of all lower level staff.

Dear Bozana D., We very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Natalia Lazurenkova, Director of Guest Services & Quality Management
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