Hotel - Swissôtel Grand Shanghai
Swissôttel Hotel Swissôttel Hotel

Swissôtel Grand Shanghai

4.5/5 1,442 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Well-lit parking
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna (Paying)
  • Bicycles rental  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Your meetings and events

Facilities at Swissôtel Grand Shanghai include a 575 m² Grand Ballroom, a 390 m² Junior Ballroom and six additional multi-purpose function rooms varying in size from 285 m² upwards.

Swissôtel Grand Shanghai Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
GENEVA 40 m2 2 m 0 0 15 0 0
LAUSANNE 40 m2 2 m 32 15 18 18 10
VIP ROOM 45 m2 2 m 32 15 18 18 10
BASEL 110 m2 3 m 80 24 30 45 30
DAVOS III 125 m2 3 m 98 30 32 63 50
DAVOS II 132 m2 3 m 98 30 32 63 50
DAVOS I 132 m2 3 m 98 30 32 63 50
DAVOS II+III 257 m2 3 m 196 60 64 126 100
DAVOS I+II 265 m2 3 m 196 60 64 126 100
ZURICH I 275 m2 5 m 180 57 60 120 120
ZURICH II 300 m2 5 m 250 57 60 144 150
DAVOS I+II+III 390 m2 3 m 294 90 80 189 150
ZURICH I+II 575 m2 5 m 500 75 120 300 300
    • WIFI access
    • Syndicate rooms
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Swissotel Grand Shanghai features 467 luxury rooms, including 94 Classic Rooms, 125 Premier Rooms, 150 Swiss Advantage Rooms, 83 Executive Club Rooms, 3 Pinnacles, 11 Executive Suites and 1 Presidential SuiteMost of the rooms command fabulous views of the citys ultra-modern skyline and embrace a holistic approach to the Paris of the East. Feature comfortable facilities and top-of-the-line technology to both leisure and business guests.

  • 467 rooms
  • 100% non-smoking hotel
  • Extra bed in room for adult
  • Baby bed
    • Data port in room
    • Turn down service
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Jacuzzi
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 ALL Rating 2,354 reviews

Our guest reviews for
Swissôtel Grand Shanghai

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,442 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Wj Couples - 06/01/2020 Confirmed reviews ALL
« good location »

designated smoking area was not ideal. no shelter at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Guest T. F. T. Solo - 06/01/2020 Confirmed reviews ALL
« Great Experience »

I had quite a nice stay. I think what may it so great was after getting to the hotel after a tiring flight, the staff greeted me with a warm welcome and sped through my check-in. The lady that checked me in was so courteous, very professional. The room was comfortable and the breakfast got me off to start of my day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Pp Families - 01/01/2020 Confirmed reviews ALL
« Excellent location »

Great location with metro just 1 min away. Room is cozy and have a great view to Southern Nanjing Road which is a very posh neighborhood. The design in bathroom can be improved as I found it with very limited space for placing cosmetics and skincare if ladies are traveling together. Breakfast at cafe is disappointing tho.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms。 P., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback for our location and room. I will share your comments with our F&B team and Housekeeping team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Dr. S. P. Friends - 30/12/2019 Confirmed reviews ALL
« Great hotel in the middle of the city »

The hotel is great. The staff is kind and the executive lounge is one of the best I have stayed at in Shanghai. There were some issues at the front desk with my prepaid reservation and seemingly lack of concern about the outcome from the front desk and reservations staff prior check in and after/

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. P., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback for our executive lounge service. Also I will share your comments with our Front Desk and Reservation team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Juergen H. Business - 25/12/2019 Confirmed reviews ALL
« Another stay at 2nd home »

It feels like coming home. Traveling 50% of my time around the world and then come back to the hotel I am staying for about 10 years now ... always like a base where it feels like coming home

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Dongjun K. Solo - 25/12/2019 Confirmed reviews ALL
« I am happy to stay with your hotel. »

I am very happy and comfortable in your hotel. Specially very kind staff in exectutive lounge. I will go there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Anonymous Couples - 25/12/2019 Confirmed reviews ALL
« Enjoyable »

Minor annoyances outward by overall great service!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

T. Families - 23/12/2019 Confirmed reviews ALL
« Peaceful and Relaxing »

Nice ambience, great Level 27 Club service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. T., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

S Friends - 23/12/2019 Confirmed reviews ALL
« Don’t use new ALL app ! »

The new booking app for ALL is just awful ! Should never have been launched until it was ready . Most of the time you can’t get it to work , can only book 1 room at a time , no longer shows you which room type you booked on future bookings -nightmare ! At Swissotel Jing’an 2 items were left in hotel room by mistake and housekeeping did not hand them into lost property ...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. I am sorry for all inconvenience for you about our new APP ALL, I have report your comments with Accor Group team. Also, our Housekeeping has checked our Lost & Found record again and it is so regret that there is no item left in the room. Would you please kindly remind me which items you left and I will ask our Housekeeping manager to check again. Thank you again for sharing your experience, and we hope see you soon. Sincerely, Sophia Song Guest Experience Manager

Hendra D. Families - 21/12/2019 Confirmed reviews ALL
« Nice Service, nice location, good place for family »

Quick check in, the staff is nice and friendly, close to malls and restaurant, also subway station. The room is also very nice, will stay here again when visiting Shanghai.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Praveen K. Business - 18/12/2019 Confirmed reviews ALL
« Room not good »

The wardrobe doors loose hanging. Electrical power switches loose. AC switch not working

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sophia Song Guest Experience Manager

Dmitry Business - 18/12/2019 Confirmed reviews ALL
« The best breakfast experience I've ever had. »

Looking forward to come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

X. J. Business - 16/12/2019 Confirmed reviews ALL

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. X., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Mathias Business - 15/12/2019 Confirmed reviews ALL
« Very nice hotel in a good location, staff are fabalous »

Very good, staff are very accommodating, the hotel itself is very nice and a pleasant place to stay for both families and business people.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Remigi T. Couples - 13/12/2019 Confirmed reviews ALL
« superb »

clean, friendly, perfect experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Mick Business - 11/12/2019 Confirmed reviews ALL
« Perfect stay »

Perfect stay started with a warm welcome in the lobby by name from the concierge and continued with a great upgrade from executive floor team. A few days before arrival, was already welcome by an individual mail message asking for arrival time and special requests. Wonderful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Will Business - 09/12/2019 Confirmed reviews ALL
« Nice hotel close to my office and a range of bars and restaurants »

Check-in is too slow. Scanning the passport is necessary but needs to be done quicker. The attendant also took a while looking for a visa in my passport when I do not need one (I have an APEC Card). In general, just quicker check-in. The rooms are generally very quiet - well sound proofed - which is something I value when trying to sleep. The range of English channels needs to improve - much better down the road at Portman or Shangri-La.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are glad that you like our room. However, I am sorry for all the inconvenience for you check in experience. I will share your comments with Front Office team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope see you soon. Sincerely, Sophia Song Guest Experience Manager

Adrian D. Business - 09/12/2019 Confirmed reviews ALL
« great »

Very good customer service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Sh Business - 07/12/2019 Confirmed reviews ALL
« Please give me priority points for my stay »

Stay was good. Good room. But when I book it was a deal including breakfast, but actually that was without. I join the priority membership but point is not given for the stay as if today. Even though I mailed about this no one responded so far.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. After we checked, we found that there were 2 duplicated reservations for your stay. Both 2 reservations are all for stay 27-29 Nov and made by travel agency. One reservation was including breakfast, but this reservation was cancelled by travel agency side. So the reservation which you stayed was no breakfast. Please feel free to contact me, if you have any problem. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sophia Song Guest Experience Manager

Mohan A. Business - 02/12/2019 Confirmed reviews ALL
« pretty much satisfied especially with the exceptional hospitality of the staff at the lounge »

see above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. a., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

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