Raffles Hainan 5 stars

Customer review rating 4.8/5 2,274 reviews

ALLSAFE approved hotel

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Raffles Hainan
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+ 26 Services

Hotel extras

  • Labelled ALLSAFE

  • Prime location on the beach, directly adjacent to Clearwater Bay Golf Club

  • Raffles' renowned 24-hour personal butler service

  • Spacious contemporary rooms and villas with balconies and sea or garden views

  • A host of treatments at Raffles Spa to sooth and rejuvenate

Hotel location

Raffles Hainan

Clearwater Bay Avenue
Yingzhou Town
Lingshui County
572427 hainan
china

Tel: +86089883389888

Fax: (+86)089883389966

Check-in from 15h00

Check out up to 12h00

GPS :18.397159, 109.864533

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 4 Restaurants
  • No Bar
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 321 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • No non-smoking room
    • No floor
  • Languages spoken at the hotel
    • English
    • Chinese Mandarin
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Entertainment
    • Karaoke
  • Reduced mobility Facilities
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Limousine
    • Limousine
Access to property
  • Parking Area
    • On site
    • 54 parking spaces
    • Private
Well-being
  • Lagoon Pool
    • Outside
    • On site
  • Standard Pool
    • Outside
    • On site
  • Fitness Center
    • On site
    • Sauna room
Boutiques/shopping
  • Art gallery
  • Art gallery
Family
  • Equipements for children
    • Bottle Warmer
  • Services for children
    • Childrens Club for 0 to 3 years
    • Childrens Club for 3 to 6 years
    • Childrens Club for over 12
    • Outdoor playground for children
    • Childrens Club for 4 to 6 years
    • Childrens Club for 6 to 12 years

Your meetings and events

Raffles Hainan is a peerless setting for your event, be it an unforgettable wedding, a prestigious conference, a sumptuous gala dinner or a glamorous cocktail reception.A selection of elegant indoor and outdoor spaces ranges in size from 36 square metres to 790 square metres. All come with cutting-edge conferencing technology and unparalleled personal service courtesy of our event planning experts.Raffles Hainan is the setting for a wedding that is as unique and special as your relationship. Whether in the opulent Raffles Ballroom or in the verdant grounds against a backdrop of the South China Sea, it will be an occasion you will remember forever.

Room descriptions and layouts

13 

meeting rooms

From 1 to 600 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Relax, refresh, comfortable, leisure, privacy

  • WIFI access

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Starting at 80 square metres, our 289 luxurious rooms and 32 superbly appointed villas are the largest on Hainan Island. Boasting welcoming, contemporary design and premium amenities, each enjoys sweeping ocean or garden views from its private balcony. Designed in a contemporary style with lavish in-room amenities,each room enjoys magnificent ocean or secluded garden views from picture windows and its own private balcony.

Our guest reviews for
Raffles Hainan

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

2,274 reviews

TripAdvisor Rating 5.0/5

2,227 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

nice experience

Customer review rating 4.5/5

Chris J. Families - 02/09/2021 Confirmed reviews ALL

I traveled with my family, stay in the room with swimming pool. The little ones were so exicted to see rubber ducks and lama while entering the room. It was so nice that hotel even prepared small duck toys for both kids. Hotel's restaurants provided delicious food and exellance services. we had a good holiday!

Dear Yue Yue J., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jolly

Good stay

Customer review rating 4.5/5

Al Couples - 28/07/2021 Confirmed reviews ALL

It was as expected , nice location , excellent gym.

Dear Toumert A., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Perfect place to relax and unwind

Customer review rating 5.0/5

C E. Couples - 17/07/2021 Confirmed reviews ALL

We stayed here before, this was our second visit. The staff are absolutely amazing, they were so helpful and kind. The facilities were great and it was a lovely, quiet place to relax.

Dear Christopher E., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Satisfying service and facilities

Customer review rating 5.0/5

Anthony Families - 05/07/2021 Confirmed reviews ALL

The facilities are good and the staff are all very welcoming. The catering team, led by Ms WANG Beibei is outstanding. The chef and sous chef of Desa Breakfast canteen are both impressive.

Dear Xiao Wen Z., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

An affirmation from a loyal fan

Customer review rating 5.0/5

A Couples - 11/06/2021 Confirmed reviews ALL

This time, Terry Mei helped me check in. The whole check-in experience was very good. I was very impressed by the standard service at the front desk. This humanized service is believed to be the service tenet of Raffles Hotel in Lingshui. I am full of expectations for my next visit. It is also an affirmation from loyal fans. I also want to thank my friend Mr. Ge Junsheng for his recommendation.

Dear meng qin t., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

very chill

Customer review rating 5.0/5

Effie W. Couples - 07/06/2021 Confirmed reviews ALL

The service is great, and we had a great time with Raffles. The room is nice and quiet. Thanks for having us! Looking forward for the next time!

A wonderful stay

Customer review rating 5.0/5

Jay Friends - 19/04/2021 Confirmed reviews ALL

Our stay at Raffles Hainan truly felt like vacation ! The views from the hotel were spectacular. The private beach, the outdoor pools and the gardens were wonderful .Our room was big, cozy and comfortable. Hotel staff were courteous and helpful, especially Nolan Zhang, the director of rooms, helped us arrange an amazing dinner and made us feel very welcomed. Everything was above our expectations. High recommend ！

Dear hao ran f., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerry

A wonderful stay

TripAdvisor rating 5.0/5

jayyfeng 19/04/2021 TripAdvisor review

Our stay at Raffles Hainan truly felt like vacation ! The views from the hotel were spectacular. The private beach, the outdoor pools and the gardens were wonderful .Our room was big, cozy and comfortable. Hotel staff were courteous and helpful, especially Nolan Zhang, the director of rooms, helped us arrange an amazing dinner and made us feel very welcomed. Everything was above our expectations. High recommend ！

Dear guest, What a great pleasure it is to receive your outstanding comments for your recent stay with us. I would like to sincerely thank you for sharing your feedback we are absolutely delighted to hear as well that you enjoyed to stay with us. I will look forward to sharing this with our entire team. We will look forward to welcoming you back in the future. Sincerely, Jerry Mong General Manager Raffles Hainan

Returning the 3rd time in 5 months

Customer review rating 4.0/5

Beatrix F. Couples - 24/12/2020 Confirmed reviews ALL

Wonderful location, great beach, nice service, beautiful rooms

Dear guest, What a great pleasure it is to receive your outstanding comments for your recent stay with us. I would like to sincerely thank you for sharing your feedback we are absolutely delighted to hear as well that you enjoyed to stay with us. However, I regret to see there were a couple of issues that affected you. I will look forward to sharing this with our entire team. We will look forward to welcoming you back in the future. Sincerely, Paul Lee General Manager Raffles Hainan

Staff are nice and nice view and room space is big enough. But facility maintained is not so quite good

Customer review rating 4.0/5

Grace W. Families - 27/11/2020 Confirmed reviews ALL

A happy stay, staff is nice and professional. The hotel has a good design and very close to the beach, room is big enough. Facilities in room are not maintained well as some of them are not in good status. Kids club is very small and suits for very little kids, but kids activities are very well organized and plenty, most of them are complimentary.

Dear guest, What a great pleasure it is to receive your outstanding comments for your recent stay with us. I would like to sincerely thank you for sharing your feedback we are absolutely delighted to hear as well that you enjoyed to stay with us. I will look forward to sharing this with our entire team. We will look forward to welcoming you back in the future. Sincerely, Paul Lee General Manager Raffles Hainan

Quiet Area

Customer review rating 3.0/5

Tim Friends - 02/11/2020 Confirmed reviews ALL

I have been given my full name and my identifications upon my arrival, but I am very surprised to see my name on this survey is still using Pinyin even this was my 5 visits already. Rooms obviously are relatively old when comparing with my first two visits back to 3 years ago. Rooms have bad odor and maybe mainly due to high humidity. Water pressure is fairly weak and this could be the reason why the toilet bowl blocked. Breakfast was nice and good quality, waiters were efficient and helpful. Lastly, personal hygiene for bell attendant who standby at driveway of hotel main entrance need to look into it as body odor was far too strong and it will seriously affect the overall experience of hotel.

Dear Tim， We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay didn’t meet your expectation. Please note that your concerns have been passed on to our Front office, Housekeeping and Engineer team. I do certainly hope that you will be able to plan another visit us and we are very hopeful that you will stay with us again so we can show you are our true service quality. Sincerely, Lynn Tian Guest Experience Manager Raffles Hainan

Well located

Customer review rating 5.0/5

肖. Families - 27/10/2020 Confirmed reviews ALL

Third time to stay here，our family had a nice holiday，i will choose Raffles Hainan next time。

Dear Jing X., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jolly

Nice private villa - but need refurbishment and staff training

Customer review rating 3.5/5

Marco D. Families - 09/08/2020 Confirmed reviews ALL

I have stayed with my family (3) in a private villa. I would say that the room is very Nice but service and status of the infrastructure is not at level of a 5 star and for the price I paid. Thanks fully the GM and team tried to make the best of it. However lack of training in regular staff is a major issue for providing premium service. Villa need privacy and refurbishment. F&b outlet is really not at level for food and services.

Dear Marco D., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I am very sorry to hear that several things throughout your stay didn’t meet your expectation.Please note that your concerns have been passed on to our management team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Lee GM

Well located, but the service is chaotic and the hotel is really old

Customer review rating 3.0/5

H Families - 08/08/2020 Confirmed reviews ALL

I have visited this hotel for several times before, but now I feel really disappointed. The location and beach are really good. The landscape design and the Chinese restaurant are fantastic, just like they used to be. However, the hotel was opened in 2013, so the facilities and rooms are looked very old, because they have not been redecorated. The water pipe has broken and there are lots of scum from the ceiling in my bedroom. Also, the room was dim, as it does not have enough light, so I can not work at night. Furthermore, the insecticidal work really needs improvements. Moreover, lack of staff number and their chaotic service qualities are what has putted me down mostly. The breakfast, afternoon tea and happy hour are messy because of this. Most of the managers are quite skilled and efficient, especially the manager of the lobby bar, so they have taken all the responsibilities. In addition, the qualities of the western restaurant and the Italian restaurant have dropped. Last, the Wi-Fi was too slow. The clearest thing is that I will not visit this hotel again.

Dear Yan S., Thank you for taking the time to tell us about your experience at the Raffles Hainan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great pool and grounds

Customer review rating 3.5/5

David L. Couples - 05/08/2020 Confirmed reviews ALL

The best thing about this hotel is the pool, gardens and beach. Despite the resort seeming quite busy (especially at breakfast), the size and design of the lagoon pool meant there was always space to find a quiet and relaxing corner. However, the service generally fell short of what I'd expect of a Raffles branded property. Accor status recognition was limited (not even a welcome drink), we received a room upgrade but it wasn't clear if this was a status benefit, or just happy accident (the check-in agent initially told us there were no King rooms left, despite us having booked one). Breakfast had a great selection of food, but always felt very busy. There were only 2 coffee machines, and the staff didn't seem to know how to operate them (I had to empty the dreg drawer and change the milk myself). It was very difficult to even get a cup of tea (I had to ask 3 members of staff). For the rest of the day, even though the resort was busy, there were only 2 restaurants open. The pool bar/restaurant and Long Bar were both closed, and general all-day international dining was only available as room service. Overall, we still had a good stay, but it wasn't worth the price premium that Raffles charges. If I'm visiting Hainan again, I wouldn't return to this property.

Dear David L., We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay didn’t meet your expectation. Please note that your concerns have been passed on to our management team. I do certainly hope that you will be able to plan another visit us and we are very hopeful that you will stay with us again so we can show you are our true service quality. Sincerely, Lynn Tian Guest Experience Manager Raffles Hainan

Great designed and landscpaped resort

Customer review rating 4.5/5

Ulrich M. Couples - 09/07/2020 Confirmed reviews ALL

The disappointment upon our arrival (aircon in the room defect and private pool water dirty) finally turned into a very nice experience after changed to another room and the pool filter system run 2 days. Lynn had done a great job to cover all kind of inconvenience even on her day off.

Dear Ulrich M., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jolly

Good stay

Customer review rating 4.5/5

Freda Families - 01/07/2020 Confirmed reviews ALL

Very good location, beautiful view, good staff, delicious food.

Dear Fang Y., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jolly

An oasis of calm

Customer review rating 5.0/5

Eason Solo - 19/06/2020 Confirmed reviews ALL

Fabulous stay , kind staff

Dear Ching Shun Y., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jolly

good stay

Customer review rating 4.0/5

Zhi F. Business - 21/01/2020 Confirmed reviews ALL

the overall service was satisfied

Dear Zhiqiu F., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jolly

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