Raffles Hainan 5 stars

Customer review rating 4.8/5 1,893 reviews

Raffles Hainan
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+ 25 Services
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Hotel extras

ATTENTIVE BUTLER SERVICE. Elegantly dressed private butlers are a traditional hallmark of Raffles culture. As consummate ambassadors for Raffles Hainan, they provide a rang of bespoke services to ensure that guests enjoy their stay to the full.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • SANYA PHOENIX INTERNATIONAL APT
  • Languages spoken at the hotel
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Tennis (Nearby)
  • Sailing facilities
  • Bicycles rental
Catering
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Congresses/conventions
  • Copy/print service available

Hotel location

Raffles Hainan

Clearwater Bay Avenue
Yingzhou Town
Lingshui County
572427
hainan
china

Tel: +8683389888

Fax: (+86)83389966

Check-in from 15h00

Check out up to 12h00

  • By plane

    HAIKOU MEILAN INTERNATIONAL APT At 220km / 136 miles

  • By plane

    SANYA PHOENIX INTERNATIONAL APT At 50km / 31 miles - Shuttle free

GPS :18.397159, 109.864533

Your meetings and events

Raffles Hainan sets a new precedent for meetings and events on Hainan Island, 7multifunctional rooms,equipped with the latest audio-visual technology,are available for meetings,while,for larger events,the 790m2 ballroom hosts up to 500 guests.

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Relax, refresh, comfortable, leisure, privacy

  • WIFI access

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Raffles Hainan features 289 luxurious guestrooms and 32 exquisitely appointed private villas, starting at 80m2. Designed in a contemporary style with lavish in-room amenities,each room enjoys magnificent ocean or golf course views from picture windows and its own private balcony.

Premium Room King SK

  • Max. number of persons: 3
  • Area: From 80 m² / 861 sq ft
  • Views: Garden side, Golf view *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Pillow Menu

Grand Ocean View King SK

  • Max. number of persons: 2
  • Area: From 80 m² / 861 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

Private Pool Room King

  • Max. number of persons: 2
  • Area: From 80 m² / 861 sq ft
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

Family Room with two King-size beds and private balcony with view of tropical plants.

  • Max. number of persons: 4
  • Area: From 80 m² / 861 sq ft

Grand Family Room SK

  • Max. number of persons: 5
  • Area: From 171 m² / 1841 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

Premium Ocean Front King SK

  • Max. number of persons: 2
  • Area: From 80 m² / 861 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

Premium Room King NS

  • Max. number of persons: 3
  • Area: From 80 m² / 861 sq ft
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

Deluxe Room with two Queen-size beds and garden views

  • Max. number of persons: 3
  • Area: From 80 m² / 861 sq ft
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

Grand Ocean View King NS

  • Max. number of persons: 2
  • Area: From 80 m² / 861 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

Grand Ocean View 2 Queen SK

  • Max. number of persons: 3
  • Area: From 80 m² / 861 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

Grand Ocean View 2 Queen NS

  • Max. number of persons: 3
  • Area: From 80 m² / 861 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

Private Pool Room 2 Queen

  • Max. number of persons: 3
  • Area: From 80 m² / 861 sq ft
  • Views: Pool side *

* Subject to availability

Premium Ocean Front King NS

  • Max. number of persons: 2
  • Area: From 80 m² / 861 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

Premium Ocean Front 2 Queen SK

  • Max. number of persons: 3
  • Area: From 80 m² / 861 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

Premium Ocean Front 2 Queen NS

  • Max. number of persons: 3
  • Area: From 80 m² / 861 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

Rooms

Our restaurants and bars

SAPORI

Type of cuisine: null

Meaning 'taste' in Italian, this elegant restaurant in known for its authentic Italian delicacies and exquisite panoramic sea views.

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAI WEI

Type of cuisine: null

Meaning 'a hundred flavors' in Chinese, Bai Wei showcases the rich variety of Chinese finest regional cuisines.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DESA

Type of cuisine: International

Desa is an Indonesian word meaning 'village'. At the heart of this vibrant ocean-facing all-day restaurant are three large show kitchens facing towards the sea, where the chefs prepare global comfort food, with a focus on Asian classics, fresh from the wo

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CLEARWATER BAY LOUNGE

Non contractual photo

A welcoming space for guests to unwind, relax and socialise, The Lounge serves gourmet coffees and infusions, fresh fruit juices and indulgent afternoon teas enhanced by soothing ocean views.

LONG BAR

Non contractual photo

A lively meeting place that pays homage to the legendary Long Bar at Raffles Hotel Singapore, where a bartender from Hainan first created the famous Singapore Sling. Guests can relax and socialise while enjoying creative cocktails, fine wines.

Our guest reviews for
Raffles Hainan

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

1,893 reviews

An oasis of calm

Customer review rating 4.8/5

Eason Solo - 19/06/2020 Confirmed reviews ALL

Fabulous stay , kind staff

good stay

Customer review rating 4.8/5

Zhi F. Business - 21/01/2020 Confirmed reviews ALL

the overall service was satisfied

Extraordinary ambience

Customer review rating 4.8/5

J. L. Couples - 16/01/2020 Confirmed reviews ALL

The breakfast covers almost all the major cuisine in the world. And the view is splendid

Perfected stay

Customer review rating 4.8/5

Anonymous Couples - 05/01/2020 Confirmed reviews ALL

Nice stay in Raffles Hainan. espesically thanks a lot the duty manager Ms.Syria Wang. She was warm and helpful; resolved problems for me and recommended some local food .that‘’s great.

hiding away from noisy city

Customer review rating 4.8/5

James Business - 27/12/2019 Confirmed reviews ALL

The sea view is excellent. The beach is long , white in color and very soft. It was highly tempting to swim but the water was cold in December. We had a private pool beside the room. Breakfast was excellent full of everything.

Dear James N., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lynn Tian Guest Experience Manager Raffles Hainan

Acceptable

Customer review rating 4.8/5

Xm Families - 12/12/2019 Confirmed reviews ALL

Given how much we paid for our stay, the experience was acceptable. But this hotel was however far from satisfactory. The map system was extremely confusing, and the front desk didn’t mention the benefits we would be able to enjoy. Also, nobody introduced the hotel activities to us.

A lot of open spaces

Customer review rating 4.8/5

Annette Couples - 10/12/2019 Confirmed reviews ALL

We stayed at the suite, it was huge! Rida and Zack were very friendly!

Luxury hotel with luxury service

Customer review rating 4.8/5

Chris Y. Families - 29/11/2019 Confirmed reviews ALL

Entire experience at Raffles Hainan was unforgettable. Reception service was helpful, and concierge staff was attentive to deliver our luggage on timely. Breakfast was various with both western and Chinese. Thanks to Luigi who helped our baby to prepare congee in the morning therefore we don’t need to find by ourself.

Extremely brilliant

Customer review rating 4.8/5

Tse M. T. S. Families - 31/10/2019 Confirmed reviews ALL

Probably the best resort I have ever been.

Dear Tse Man Ting S., What a pleasure it is to receive your comments on your most recent stay. I would like to sincerely thank you for sharing your feedback. We will look forward to welcoming you back in the future. Sincerely, Paul Lee General Manager Raffles Hainan

A good trip.

Customer review rating 4.8/5

Ms. Y. Friends - 28/10/2019 Confirmed reviews ALL

In the process of going through formalities, I need to put my needs first. I changed my room twice in the middle of the process. Oliver showed us the room, helped me change my room, helped us prepare the crib and bedside for children, and also gave us welcome fruit. Although it was two apples, the gift was lighter than the affection. When Rida checked in and checked out again, she was busy and sent the children sunglasses, and brought us tea and drinks. Helloise and lnydi are both very good!

Dear Ms. Y., What a great pleasure it is to receive your outstanding comments for your recent stay with us. I would like to sincerely thank you for sharing your feedback and in particular recognizing Oliver, Rida, Helloise and Lyndi for making a special connection with you. I will look forward to sharing this with our entire team and recognizing Henry for his outstanding service. We will look forward to welcoming you back in the future. Sincerely, Paul Lee General Manager Raffles Hainan

2nd stay, still the best place to go

Customer review rating 4.8/5

Jun Couples - 11/09/2019 Confirmed reviews ALL

I was extremely happy when I stayed at raffles Hainan pool villa last year and thus it was easy to plan my second visit to raffles Hainan again. Everything was good and I satisfied with all the services offered. The restaurants were still great and the spa was also at high standard quality. I’ll definatey stay again soon. Thanks a lot. Please just maintain the facilities well.

Dear Jun, We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and We are looking forward to welcoming you back in the future and we will ensure that you will have a wonderful stay each time. Sincerely, Paul Lee General Manager Raffles Hainan

Thank you Raffles Hainan team for the great stay at this beautiful property

Customer review rating 4.8/5

M. Families - 27/08/2019 Confirmed reviews ALL

Interior design of rooms and public areas is quite sophisticated, a fusion of Balinese and Chinese styles. The property is surrounded by exotic vegetation so you get a tropical flair. Choice and quality of food during breakfast was excellent,  just a bit growded,  but this is understandable considering that we visited during school vacation season. Having more than one fresh juice (cucumber) and some fans outside would have been nice (as seats inside were limited and outside it was almost to hot to enjoy breakfast). The 170 m2 suite we got upgraded to (due to my membership status plus the kindness of the Raffles team; big thank you!) was stunning,  extremely big balcony with  amazing ocean view, 2 loungers,  a coach and a small dinning table. We loved the design of the specious living,  bed and bathroom. What else: 2 great pools close to the beach,  one big lagoon type of pool for children, and one where one can swim without being disrupted by playing kids,  so perfect for everyone. Loungers at the beach protected from direct sun with parasols; the sand is extremely fine. Food at the Italian restaurant excellent,  the Li Minority buffet dinner also delicious, with dishes typical for the very south of China. Cocktails at the long bar are excellent as well, bardender William did a great job (the famous Singapore Sling was actually invented at the longbar in Raffles Singapore, which I learned during this stay). Can definitely recommend this property.

Dear M., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Lee General Manager Raffles Hainan

Super professional management and friendly service

Customer review rating 4.8/5

Gb Friends - 09/08/2019 Confirmed reviews ALL

Very welcoming athmosphere. Spottless clean room/villa/pools with discret service. Wonderfull beach. A truly five star experience.

Dear GB, We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Lee General Manager Raffles Hainan

great

Customer review rating 4.8/5

James C. T. W. Couples - 07/08/2019 Confirmed reviews ALL

it was smooth and relaxing. the staff were helpful and if they couldn't understand english they tried hard to, that's all one can ask of them. My mandarin is atrocious so I burdened them with english. the food at chinese restaurant was good , wee bit pricey for me. am just a humble uni teacher.

Dear James, We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Lee General Manager Raffles Hainan

If there is paradise on the earth it is Raffles Hainan

Customer review rating 4.8/5

Armen,may,alexander Families - 04/06/2019 Confirmed reviews ALL

Everting about this property is just fabulous.The moment you step in you understand that it’s gonna be perfect holiday.We had breathtaking sea view room which been lovely decorated with birthday wishes.In the evening we been treated with lovely birthday cake and gorgeous bouquet for my wife.Would like to express my deepest gratitude to Ms Lynn Tian who made our stay unforgettable.

Dear Armen H., It is a great pleasure to receive your wonderful feedback and I would like to sincerely thank you for taking the time share this with us. I will look forward to celebrating this with our entire team and thank them for their outstanding service to you. We are looking forward to welcoming you back in the future and we will ensure that you will have a wonderful stay each time. Sincerely, Paul Lee General Manager Raffles Hainan

Tranquil, luxury breaks

Customer review rating 4.8/5

Robin Y. Couples - 17/05/2019 Confirmed reviews ALL

All is best, Highly recommend

Dear Robin, What a great pleasure it is to receive your outstanding comments for your recent stay with us. I would like to sincerely thank you for your loyalty as our valued platinum member to Accor and sharing your feedback. We are absolutely delighted to hear as well that you enjoyed stay with us again. We will look forward to welcoming you back in the future. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

Balinese Gateway In China

Customer review rating 4.8/5

Jenny Families - 05/05/2019 Confirmed reviews ALL

The property and the customer service was completely beyond my expectations. All the staffs were so attentive, courteous, welcoming. Wherever we were at within the property, everyone knew our room numbers and took such great care of me and my mom. You knew it was my birthday and decorated the villa with lovely roses. Thank you making it a memorable experience for me and my mother. We will be back to the property in heartbeat. Thank you to Henry, Jerry, and Lynn for their attentiveness throughout the stay.

Dear Jenny, What and absolute delight and proud feeling it is to be able to receive this outstanding feedback and details about your experience with us. I cannot thank you enough for taking the time to share this and for also remembering names of our colleagues that made such positive impressions on you. This is really an outstanding example of what we are trying to achieve every day and a great opportunity to share with the entire team. On behalf of Henry, Jerry and our whole team I would like to sincerely thank you for coming to stay with us and I truly hope that we will be seeing you again. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan
Customer review rating 4.8/5

Rose Friends - 12/04/2019 Confirmed reviews ALL

It was an Excellent stay in Raffles Hainan，it was a really nice view in my room and your staff was really warm. I want to mention one staff ，i think her name is Ice ，she helped me a lot during my stay, she intruduced the city information to me. I will back again， i hope she will stay in here. All the best to her.

Dear Rose, What a great pleasure it is to receive your outstanding comments for your recent stay with us. I would like to sincerely thank you for sharing your feedback and in particular recognizing Ice for making a special connection with you. I will look forward to sharing this with our entire team and recognizing Ice for her outstanding service. We will look forward to welcoming you back in the future. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

Perfect experience

Customer review rating 4.8/5

Adrianna Friends - 07/01/2019 Confirmed reviews ALL

Very good staying. It was during New Year Holiday, but thankfully my room was upgraded. The room was quite spacious and provided everything we needed. The view from the balcony was amazing, and the glass window had a very good sound isolation. Besides, the breakfast was great, the menu changed everyday, and food was varied. I loved your SPA too, the service, massagist and environment were all satisfactory.

Dear Adrianna, It is a great pleasure to receive your wonderful feedback and I would like to sincerely thank you for taking the time share this with us. I will look forward to celebrating this with our entire team and thank them for their outstanding service to you. We are looking forward to welcoming you back in the future and we will ensure that you will have a wonderful stay each time. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan

good hotel facilities & friendly service team

Customer review rating 4.8/5

Joyce L. Families - 10/12/2018 Confirmed reviews ALL

The hotel room is really big and the facilites are all good. Especially like the hotel garden which is also big and nice arranged. Service team is friendly and helpful. Just one minor improvement: It seems the service staff are not enough compared to the hotel scale. Especially during breakfast time, all staff are busy at the restaurant and it's difficult to find someone for support outside of the breakfast area...

Dear Joyce, We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we will look forward to welcoming you back in the future. Sincerely, Lynn Tian Assistant Guest Experience Manager Raffles Hainan
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