Raffles Hainan 5 stars

Customer review rating (ALL Rating) 4.8/5 2,426 reviews

ALLSAFE approved hotel

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Raffles Hainan
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+ 26 Services

Hotel extras

  • Labelled ALLSAFE

  • Prime location on the beach, directly adjacent to Clearwater Bay Golf Club

  • Raffles' renowned 24-hour personal butler service

  • Spacious contemporary rooms and villas with balconies and sea or garden views

  • A host of treatments at Raffles Spa to sooth and rejuvenate

Hotel location

Raffles Hainan

Clearwater Bay Avenue
Yingzhou Town
Lingshui County
572427 hainan
china

Tel: +86089883389888

Fax: (+86)089883389966

Check-in from 15h00

Check out up to 12h00

GPS:18.397159, 109.864533

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Raffles Hainan is a peerless setting for your event, be it an unforgettable wedding, a prestigious conference, a sumptuous gala dinner or a glamorous cocktail reception.A selection of elegant indoor and outdoor spaces ranges in size from 36 square metres to 790 square metres. All come with cutting-edge conferencing technology and unparalleled personal service courtesy of our event planning experts.Raffles Hainan is the setting for a wedding that is as unique and special as your relationship. Whether in the opulent Raffles Ballroom or in the verdant grounds against a backdrop of the South China Sea, it will be an occasion you will remember forever.

Room descriptions and layouts

13 

meeting rooms

From 1 to 600 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

  • Relax, refresh, comfortable, leisure, privacy

  • WIFI access

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Starting at 80 square metres, our 289 luxurious rooms and 32 superbly appointed villas are the largest on Hainan Island. Boasting welcoming, contemporary design and premium amenities, each enjoys sweeping ocean or garden views from its private balcony. Designed in a contemporary style with lavish in-room amenities,each room enjoys magnificent ocean or secluded garden views from picture windows and its own private balcony.

Our guest reviews for
Raffles Hainan

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

2,426 reviews

TripAdvisor Rating 5.0/5

2,380 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Lovely surroundings

Customer review rating 4.0/5

Sandra Solo - 05/01/2022 Confirmed reviews ALL

The design of the hotel and it's gardens are lovely, so many trees and flowers help you to relax. The facilities could be updated, especially bathrooms and power outlets. Overall the cleanliness is ok, more attention to detail would be expected of a 5star hotel. In my room I found a cigarette behind the garbage bin, even after 2 days it was still there, although it was clearly visible. The beach is in my opinion one of the nicest in Sanya, since there are not many Hotels around it is also pretty quiet. The personell at the beach is very nice, bringing towels and water. The prices for coffee is ridiculous to be honest - who pays 58rmb for one Cappuccino? I would have ordered much more, if the prices would have been a bit more acceptable. The concierge team and reception team are very helpful and attentive. The shuttle bus to the airport and malls is very convenient. The apa treatment was also very nice, although here as well the prices are very high, especially when massages in nice locations outside can be had for about half or even less. Here I would have also booked much more if the prices would be more according to the local offers. The gym area is big and well equipped.

Hi Sandra! First of all, thank you for have staying with us at Raffles Hainan. We are very happy to read that you had a very good Christmas holidays at our resort. I have noted each of your comments, such as room cleanliness, room conditions, price-ratio, lobby bar experience, etc. and each of your words were kindly shared with the entire Management Team. As well, thank you for your kind words towards our Guest Relations Manager, Raymond. He is really good and a very good asset for the entire property. Dear Sandra, please do e-mail personally if you ever come back to our property at Jo… as I would be more than happy to greet you personally. Thank you and we wish you a fantastic 2022! Sincerely, Joe Torres Guest Experience Manager Raffles Hainan

Well located good vibe excellent service

Customer review rating 5.0/5

Qun Couples - 05/01/2022 Confirmed reviews ALL

Everything was just good as expected, and our butler 陈文婷 was so considerate and took good care of us.

Dear Qun, Thank you for taking the time to answer our Guest Satisfaction Survey. We are very happy to know that your holidays went well at our resort. In addition, thank you for your kind words towards our Guest Relations Officer, Angelina. I will let her know how much you appreciated her service as surely she will be very happy. Thank you once again and we hope to see you very soon with us. Sincerely, Joe Torres Guest Experience Manager Raffles Hainan

Beautiful garden design

Customer review rating 3.5/5

Cindy Friends - 05/01/2022 Confirmed reviews ALL

The first impression is great as the hotel looks beautiful and exotic，the architect， the garden，the pool， and the beach，but I was a bit disappointed when entering the guest room， the room itself is very spacious，however，the decoration is a bit outdated and not in very good condition，there is a smell in the room，probably because the wooden furniture got corrupted by the humidity from the sea，no welcome fruit as promoted，no top-line cleaning product，everything in the guestroom is not good enough，need renovation for sure

Dear Cindy, Thank you for taking the time to share your hotel experience on our Guest Satisfaction Survey. We are very happy to read that you found the design of the hotel beautiful and exotic. In fact, we have several guest that they have said: they don't need to travel to the beautiful island of Bali. They feel they are there when in our resort! In other hand, we are very sorry to hear that you found our room conditions outdated and not in very good condition. As most of our guests have an amazing experience when entering in our room and their chic design. Finally, thank you once again for have staying with us at Raffles and please contact me privately at Jo… as I will make sure to arrange the best room and in excellent condition for your future stays. Best Regards, Joe Torres Guest Experience Manager Raffles Hainan

Good stay. Friendly staff

Customer review rating 5.0/5

Rachel Families - 04/01/2022 Confirmed reviews ALL

Great experience. Would recommend to friends. Angelina Chen （陈文婷）is welcoming and thoughtful

Dear Rachel, Thank you for taking the time to share your experience on our Guest Satisfaction Survey. We are very happy to read that you had a great stay with us and thank you for your kind words towards our Guest Relations Officer Angelina. I will definitely share your kind words with her. Thank you for have staying with us and we hope to see you soon! Sincerely, Joe Torres Guest Experience Manager Raffles Hainan

Good stay

Customer review rating 5.0/5

Reece Families - 29/12/2021 Confirmed reviews ALL

All good

Dear Reece, Thank you for taking the time to answer our Guest Satisfaction Survey. We are very happy to read that you enjoyed your stay. Please, let us know in advance if you ever come back. We will be very happy to arrange everything for you. Happy New Year! Joe Torres Guest Experience Manager Raffles Hainan

Love the Balinese design.

Customer review rating 4.0/5

Michelle C. H. Families - 25/12/2021 Confirmed reviews ALL

Love the landscape and the Balinese design. It brought a piece of South East Asia to me. We especially appreciated the size of the room and the view of our private pool sitting on our balcony sipping coffee in the morning. The children enjoyed the activities organized by the Raffles Rascals from crab catching to coconut bowling, soap making and we found Susan at the spa to be very kind to us. She led us in the soap making activities and showed us the herb garden. The kids also went surfing. I found the room price value during the holidays to be of good value. Except for the Italian restaurant that was good, I felt like the rest of the food could use with some improvement in quality. Overall really enjoyed our stay! Oh and beware of tiny mosquitoes that are very itchy so bring your insect repellent.

Dear Michelle, First of all, thank you for have choose to stay at Raffles Hainan when staying here in Hainan. It's such a pleasure to read that your stay overall went well and that you found the landscape, size of the rooms, value and service from our Ambassadors up to your expectations. In addition, I have noted your comments regarding our food quality. Rest assured that will be shared to our Executive Chef & Director of Food & Beverage. Dear Michelle, if you ever come back to our hotel, please feel free to contact me in advance at Jo… as I will be more than happy to take of the arrangements of your stay. I do hope yo had a joyful Christmas with all your family and in the coming new year a lot of prosperity and happiness bring over to you and your loved on. Sincerely, Joe Torres Guest Experience Manager Raffles Hainan

Decent stay experience

Customer review rating 4.0/5

Yichen Y. Friends - 20/12/2021 Confirmed reviews ALL

1. Location 8/10 Nice location, quiet & clean, not far from the dutyfree store. 2. Service 10/10 Excellent service, especially with the exclusive steward Angelina Chen’s service, feel welcomed and home! 3. Beach 8/10 Perfect beach & awesome pool. They have the Christmas BBQ party on the beach which is an extraordinary experience. 4. Convenience 3/10 Lack of convenient stores. We need to buy things via delivery but the steward pick the items up and send them to room, saves us some time. But still, it’s not the easiest way. 5. Food 7/10 Buffet is okay not impressive. No croissant served for breakfast surprised me.

Dear Mrs. Y., First of all, thank you for have taking the time to answer our Guest Satisfaction Survey. It's such a pleasure to read that you had an overall good stay and that you enjoyed most of the facilities of our property, as well the service from our Ambassadors, especially our Guest Relations Officer, Angelina.I will make sure to let her your kind words. In other hand, thank you for your honest feedback. In fact, our Raffles Hainan is located in Clearwater Bay, one of the most unique places in the entire island, ideally for those who look privacy and quietness. Additionally, the beach is one of the most stunning in whole Mainland China. Mrs. Y., once again, thank you for have stayed with us and if you ever come back around this area, feel free to contact Angelina or me personally at Jo… We would be delighted to take care of your stay. Have a happy holidays and Merry Christmas, Joe Torres Guest Experience Manager Raffles Hainan

good stay, some areas need improvement

Customer review rating 4.0/5

Jeremy K. Couples - 09/12/2021 Confirmed reviews ALL

Was a nice quiet experience overall, however there are certain areas which needs improvements 1. restaurants were not great, compared to edition, capella, need better food 2. long bar was nice, however lacked ambient music, live music was great though 3. there was no complimentary afternoon tea as compared to other premium hotels like rosewood,edition,capella 4. some areas of the hotel need some touching up, i guess it is indeed an older hotel, as compared to the rest 5. service was really good, much better than rosewood/edition, on par with capella 6. i liked that it was a quiet stay but i think the hotel lacked "a vibe", crowd seemed bit old, nothing wrong with that but really it was just too old. it didn't feel young/modern premium.

Dear Mr. K., First of all, thank you for taking the time to answer our Guest Satisfaction Survey as it's very important for all of us to know our guest feelings. Additionally, big thank you for have choosing our Raffles Hainan for your vacation in Hainan. We are very happy to read that your overall stay was good and that you also appreciated the service of our Ambassadors. In fact, here in Raffles we take pride of it. Furthermore, we appreciate your honest feedback regarding the "vibe" of our Long Bar and our food selection. Rest assured that your suggestions and comments were shared with our Director of F&B and Executive Chef. Finally, allow me to express big gratitude for your kind words towards our Guest Relations Officer, Curry. He is one of our best staff in the entire hotel and we are glad he took good care of you. Mr. K., once again, thank you for have stayed at Raffles Hainan and if you ever come back, please contact Curry or me personally at Jo… We will make sure to arrange everything for your stay prior your arrival. Sincerely, Joe Torres Guest Experience Manager Raffles Hainan

Angelina

Customer review rating 5.0/5

张 Friends - 29/11/2021 Confirmed reviews ALL

Angelina yyds

Dear Mr. W., Thank you for your feedback and we are delighted to know that you had a great stay with us. I will me sure to share your feedback with Angelina and the rest of our team. We hope to see you back soon! Joe Torres Guest Experience Manager

Good stay, but the rooms air not was very fresh(3 rooms that we’ve been were mouldy), smell a bit mould

Customer review rating 3.0/5

Fan Couples - 13/11/2021 Confirmed reviews ALL

The environment is perfect, well located . Staff Grace and Raymond are very friendly. Because of the room we booked smelled mouldy caused by constant rain , Raymond has upgraded us a better room . Thanks for the impressed arrangement , we did appreciate it!

Dear Ms. m., Thank you for taking the time to post your review. I am delighted to know that you had a good overall stay, highlighting how the environment is perfect. I will be sure to share your comments with Raymond and Grace and let them know how much you appreciated their friendly service. However, I regret to hear that our room smell, influenced your stay. Rest assured, that your recommendations will be taken seriously. It was an tremendous pleasure also talking to you on the phone and please do contact me personally if I may assist with any further assistance via Jo… I would be delighted to personally look after your arrangements and hopefully we will have another chance to welcome you back again. Sincerely, Joe Torres Guest Experience Manager

nice experience

Customer review rating 4.5/5

Chris J. Families - 02/09/2021 Confirmed reviews ALL

I traveled with my family, stay in the room with swimming pool. The little ones were so exicted to see rubber ducks and lama while entering the room. It was so nice that hotel even prepared small duck toys for both kids. Hotel's restaurants provided delicious food and exellance services. we had a good holiday!

Dear Yue Yue J., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jolly

Good stay

Customer review rating 4.5/5

Al Couples - 28/07/2021 Confirmed reviews ALL

It was as expected , nice location , excellent gym.

Dear Toumert A., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Perfect place to relax and unwind

Customer review rating 5.0/5

C E. Couples - 17/07/2021 Confirmed reviews ALL

We stayed here before, this was our second visit. The staff are absolutely amazing, they were so helpful and kind. The facilities were great and it was a lovely, quiet place to relax.

Dear Christopher E., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Satisfying service and facilities

Customer review rating 5.0/5

Anthony Families - 05/07/2021 Confirmed reviews ALL

The facilities are good and the staff are all very welcoming. The catering team, led by Ms WANG Beibei is outstanding. The chef and sous chef of Desa Breakfast canteen are both impressive.

Dear Xiao Wen Z., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

An affirmation from a loyal fan

Customer review rating 5.0/5

A Couples - 11/06/2021 Confirmed reviews ALL

This time, Terry Mei helped me check in. The whole check-in experience was very good. I was very impressed by the standard service at the front desk. This humanized service is believed to be the service tenet of Raffles Hotel in Lingshui. I am full of expectations for my next visit. It is also an affirmation from loyal fans. I also want to thank my friend Mr. Ge Junsheng for his recommendation.

Dear meng qin t., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

very chill

Customer review rating 5.0/5

Effie W. Couples - 07/06/2021 Confirmed reviews ALL

The service is great, and we had a great time with Raffles. The room is nice and quiet. Thanks for having us! Looking forward for the next time!

A wonderful stay

TripAdvisor rating 5.0/5

jayyfeng 19/04/2021 TripAdvisor review

Our stay at Raffles Hainan truly felt like vacation ! The views from the hotel were spectacular. The private beach, the outdoor pools and the gardens were wonderful .Our room was big, cozy and comfortable. Hotel staff were courteous and helpful, especially Nolan Zhang, the director of rooms, helped us arrange an amazing dinner and made us feel very welcomed. Everything was above our expectations. High recommend ！

Dear guest, What a great pleasure it is to receive your outstanding comments for your recent stay with us. I would like to sincerely thank you for sharing your feedback we are absolutely delighted to hear as well that you enjoyed to stay with us. I will look forward to sharing this with our entire team. We will look forward to welcoming you back in the future. Sincerely, Jerry Mong General Manager Raffles Hainan

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