Raffles Hainan 5 stars

Customer review rating 4.8/5 2,024 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Raffles Hainan
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+ 24 Services

Hotel extras

ATTENTIVE BUTLER SERVICE. Elegantly dressed private butlers are a traditional hallmark of Raffles culture. As consummate ambassadors for Raffles Hainan, they provide a rang of bespoke services to ensure that guests enjoy their stay to the full.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Tennis (Nearby)Paying
  • Sailing facilitiesPaying
  • Bicycles rentalPaying
Catering
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Congresses/conventions
  • Copy/print service availablePaying

Hotel location

Raffles Hainan

Clearwater Bay Avenue
Yingzhou Town
Lingshui County
572427
hainan
china

Tel: +86089883389888

Fax: (+86)089883389966

Check-in from 15h00

Check out up to 12h00

GPS :18.397159, 109.864533

Your meetings and events

Raffles Hainan sets a new precedent for meetings and events on Hainan Island, 7multifunctional rooms,equipped with the latest audio-visual technology,are available for meetings,while,for larger events,the 790m2 ballroom hosts up to 500 guests.

Room descriptions and layouts

13 

meeting rooms

From 1 to 600 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Relax, refresh, comfortable, leisure, privacy

  • WIFI access

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Raffles Hainan features 289 luxurious guestrooms and 32 exquisitely appointed private villas, starting at 80m2. Designed in a contemporary style with lavish in-room amenities,each room enjoys magnificent ocean or golf course views from picture windows and its own private balcony.

Premium Room King SK

  • Max. number of persons: 3
  • Area: From 80 / 861 sq ft
  • Views: Garden View *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine(...)

Grand Ocean View King SK

  • Max. number of persons: 2
  • Area: From 80 / 861 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Direct dial telephone(...)

Private Pool Room King

  • Max. number of persons: 2
  • Area: From 80 / 861 sq ft
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Direct dial telephone(...)

Family Room with two King-size beds and private balcony with view of tropical plants.Non contractual photo

  • Max. number of persons: 4
  • Area: From 80 / 861 sq ft

Premium Ocean Front King SK

  • Max. number of persons: 2
  • Area: From 80 / 861 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Direct dial telephone

Premium Room King NS

  • Max. number of persons: 3
  • Area: From 80 / 861 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Direct dial telephone(...)

Deluxe Room with two Queen-size beds and garden views

  • Max. number of persons: 3
  • Area: From 80 / 861 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Direct dial telephone(...)

Grand Ocean View King NS

  • Max. number of persons: 2
  • Area: From 80 / 861 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Direct dial telephone(...)

Ocean View King SK

  • Max. number of persons: 3
  • Area: From 80 / 861 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Direct dial telephone(...)

Grand Ocean View 2 Queen SK

  • Max. number of persons: 3
  • Area: From 80 / 861 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Direct dial telephone(...)

Ocean View King NS

  • Max. number of persons: 3
  • Area: From 80 / 861 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Direct dial telephone(...)

Grand Ocean View 2 Queen NS

  • Max. number of persons: 3
  • Area: From 80 / 861 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Direct dial telephone(...)

Ocean View 2 Queen SK

  • Max. number of persons: 3
  • Area: From 80 / 861 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Direct dial telephone(...)

Private Pool Room 2 Queen

  • Max. number of persons: 3
  • Area: From 80 / 861 sq ft
  • Views: Pool side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Direct dial telephone(...)

Ocean View 2 Queen NS

  • Max. number of persons: 3
  • Area: From 80 / 861 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Direct dial telephone(...)

Premium Ocean Front King NS

  • Max. number of persons: 2
  • Area: From 80 / 861 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Direct dial telephone(...)

Premium Ocean Front 2 Queen SK

  • Max. number of persons: 3
  • Area: From 80 / 861 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Direct dial telephone(...)

Premium Ocean Front 2 Queen NS

  • Max. number of persons: 3
  • Area: From 80 / 861 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Direct dial telephone(...)

Premium Room King SKNon contractual photo

  • Max. number of persons: 3
  • Area: From 80 / 861 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

SAPORI

Type of cuisine: null

Meaning 'taste' in Italian, this elegant restaurant in known for its authentic Italian delicacies and exquisite panoramic sea views.

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAI WEI

Type of cuisine: null

Meaning 'a hundred flavors' in Chinese, Bai Wei showcases the rich variety of Chinese finest regional cuisines.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DESA

Type of cuisine: International

Desa is an Indonesian word meaning 'village'. At the heart of this vibrant ocean-facing all-day restaurant are three large show kitchens facing towards the sea, where the chefs prepare global comfort food, with a focus on Asian classics, fresh from the wo

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CLEARWATER BAY LOUNGE

Non contractual photo

A welcoming space for guests to unwind, relax and socialise, The Lounge serves gourmet coffees and infusions, fresh fruit juices and indulgent afternoon teas enhanced by soothing ocean views.

LONG BAR

Non contractual photo

A lively meeting place that pays homage to the legendary Long Bar at Raffles Hotel Singapore, where a bartender from Hainan first created the famous Singapore Sling. Guests can relax and socialise while enjoying creative cocktails, fine wines.

Our guest reviews for
Raffles Hainan

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

2,024 reviews

Returning the 3rd time in 5 months

Customer review rating 4.8/5

Beatrix F. Couples - 24/12/2020 Confirmed reviews ALL

Wonderful location, great beach, nice service, beautiful rooms

Dear guest, What a great pleasure it is to receive your outstanding comments for your recent stay with us. I would like to sincerely thank you for sharing your feedback we are absolutely delighted to hear as well that you enjoyed to stay with us. However, I regret to see there were a couple of issues that affected you. I will look forward to sharing this with our entire team. We will look forward to welcoming you back in the future. Sincerely, Paul Lee General Manager Raffles Hainan

Staff are nice and nice view and room space is big enough. But facility maintained is not so quite good

Customer review rating 4.8/5

Grace W. Families - 27/11/2020 Confirmed reviews ALL

A happy stay, staff is nice and professional. The hotel has a good design and very close to the beach, room is big enough. Facilities in room are not maintained well as some of them are not in good status. Kids club is very small and suits for very little kids, but kids activities are very well organized and plenty, most of them are complimentary.

Dear guest, What a great pleasure it is to receive your outstanding comments for your recent stay with us. I would like to sincerely thank you for sharing your feedback we are absolutely delighted to hear as well that you enjoyed to stay with us. I will look forward to sharing this with our entire team. We will look forward to welcoming you back in the future. Sincerely, Paul Lee General Manager Raffles Hainan

Quiet Area

Customer review rating 4.8/5

Tim Friends - 02/11/2020 Confirmed reviews ALL

I have been given my full name and my identifications upon my arrival, but I am very surprised to see my name on this survey is still using Pinyin even this was my 5 visits already. Rooms obviously are relatively old when comparing with my first two visits back to 3 years ago. Rooms have bad odor and maybe mainly due to high humidity. Water pressure is fairly weak and this could be the reason why the toilet bowl blocked. Breakfast was nice and good quality, waiters were efficient and helpful. Lastly, personal hygiene for bell attendant who standby at driveway of hotel main entrance need to look into it as body odor was far too strong and it will seriously affect the overall experience of hotel.

Dear Tim, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay didn’t meet your expectation. Please note that your concerns have been passed on to our Front office, Housekeeping and Engineer team. I do certainly hope that you will be able to plan another visit us and we are very hopeful that you will stay with us again so we can show you are our true service quality. Sincerely, Lynn Tian Guest Experience Manager Raffles Hainan

Well located

Customer review rating 4.8/5

肖. Families - 27/10/2020 Confirmed reviews ALL

Third time to stay here,our family had a nice holiday,i will choose Raffles Hainan next time。

Dear Jing X., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jolly

Nice private villa - but need refurbishment and staff training

Customer review rating 4.8/5

Marco D. Families - 09/08/2020 Confirmed reviews ALL

I have stayed with my family (3) in a private villa. I would say that the room is very Nice but service and status of the infrastructure is not at level of a 5 star and for the price I paid. Thanks fully the GM and team tried to make the best of it. However lack of training in regular staff is a major issue for providing premium service. Villa need privacy and refurbishment. F&b outlet is really not at level for food and services.

Dear Marco D., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I am very sorry to hear that several things throughout your stay didn’t meet your expectation.Please note that your concerns have been passed on to our management team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Lee GM

Well located, but the service is chaotic and the hotel is really old

Customer review rating 4.8/5

H Families - 08/08/2020 Confirmed reviews ALL

I have visited this hotel for several times before, but now I feel really disappointed. The location and beach are really good. The landscape design and the Chinese restaurant are fantastic, just like they used to be. However, the hotel was opened in 2013, so the facilities and rooms are looked very old, because they have not been redecorated. The water pipe has broken and there are lots of scum from the ceiling in my bedroom. Also, the room was dim, as it does not have enough light, so I can not work at night. Furthermore, the insecticidal work really needs improvements. Moreover, lack of staff number and their chaotic service qualities are what has putted me down mostly. The breakfast, afternoon tea and happy hour are messy because of this. Most of the managers are quite skilled and efficient, especially the manager of the lobby bar, so they have taken all the responsibilities. In addition, the qualities of the western restaurant and the Italian restaurant have dropped. Last, the Wi-Fi was too slow. The clearest thing is that I will not visit this hotel again.

Dear Yan S., Thank you for taking the time to tell us about your experience at the Raffles Hainan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great pool and grounds

Customer review rating 4.8/5

David L. Couples - 05/08/2020 Confirmed reviews ALL

The best thing about this hotel is the pool, gardens and beach. Despite the resort seeming quite busy (especially at breakfast), the size and design of the lagoon pool meant there was always space to find a quiet and relaxing corner. However, the service generally fell short of what I'd expect of a Raffles branded property. Accor status recognition was limited (not even a welcome drink), we received a room upgrade but it wasn't clear if this was a status benefit, or just happy accident (the check-in agent initially told us there were no King rooms left, despite us having booked one). Breakfast had a great selection of food, but always felt very busy. There were only 2 coffee machines, and the staff didn't seem to know how to operate them (I had to empty the dreg drawer and change the milk myself). It was very difficult to even get a cup of tea (I had to ask 3 members of staff). For the rest of the day, even though the resort was busy, there were only 2 restaurants open. The pool bar/restaurant and Long Bar were both closed, and general all-day international dining was only available as room service. Overall, we still had a good stay, but it wasn't worth the price premium that Raffles charges. If I'm visiting Hainan again, I wouldn't return to this property.

Dear David L., We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay didn’t meet your expectation. Please note that your concerns have been passed on to our management team. I do certainly hope that you will be able to plan another visit us and we are very hopeful that you will stay with us again so we can show you are our true service quality. Sincerely, Lynn Tian Guest Experience Manager Raffles Hainan

Great designed and landscpaped resort

Customer review rating 4.8/5

Ulrich M. Couples - 09/07/2020 Confirmed reviews ALL

The disappointment upon our arrival (aircon in the room defect and private pool water dirty) finally turned into a very nice experience after changed to another room and the pool filter system run 2 days. Lynn had done a great job to cover all kind of inconvenience even on her day off.

Dear Ulrich M., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jolly

Good stay

Customer review rating 4.8/5

Freda Families - 01/07/2020 Confirmed reviews ALL

Very good location, beautiful view, good staff, delicious food.

Dear Fang Y., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jolly

An oasis of calm

Customer review rating 4.8/5

Eason Solo - 19/06/2020 Confirmed reviews ALL

Fabulous stay , kind staff

Dear Ching Shun Y., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jolly

good stay

Customer review rating 4.8/5

Zhi F. Business - 21/01/2020 Confirmed reviews ALL

the overall service was satisfied

Dear Zhiqiu F., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jolly

Extraordinary ambience

Customer review rating 4.8/5

J. L. Couples - 16/01/2020 Confirmed reviews ALL

The breakfast covers almost all the major cuisine in the world. And the view is splendid

Dear l. J., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jolly

Perfected stay

Customer review rating 4.8/5

Anonymous Couples - 05/01/2020 Confirmed reviews ALL

Nice stay in Raffles Hainan. espesically thanks a lot the duty manager Ms.Syria Wang. She was warm and helpful; resolved problems for me and recommended some local food .that‘’s great.

Dear Zhang Z., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jolly

hiding away from noisy city

Customer review rating 4.8/5

James Business - 27/12/2019 Confirmed reviews ALL

The sea view is excellent. The beach is long , white in color and very soft. It was highly tempting to swim but the water was cold in December. We had a private pool beside the room. Breakfast was excellent full of everything.

Dear James N., We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lynn Tian Guest Experience Manager Raffles Hainan

Acceptable

Customer review rating 4.8/5

Xm Families - 12/12/2019 Confirmed reviews ALL

Given how much we paid for our stay, the experience was acceptable. But this hotel was however far from satisfactory. The map system was extremely confusing, and the front desk didn’t mention the benefits we would be able to enjoy. Also, nobody introduced the hotel activities to us.

A lot of open spaces

Customer review rating 4.8/5

Annette Couples - 10/12/2019 Confirmed reviews ALL

We stayed at the suite, it was huge! Rida and Zack were very friendly!

Luxury hotel with luxury service

Customer review rating 4.8/5

Chris Y. Families - 29/11/2019 Confirmed reviews ALL

Entire experience at Raffles Hainan was unforgettable. Reception service was helpful, and concierge staff was attentive to deliver our luggage on timely. Breakfast was various with both western and Chinese. Thanks to Luigi who helped our baby to prepare congee in the morning therefore we don’t need to find by ourself.

Extremely brilliant

Customer review rating 4.8/5

Tse M. T. S. Families - 31/10/2019 Confirmed reviews ALL

Probably the best resort I have ever been.

Dear Tse Man Ting S., What a pleasure it is to receive your comments on your most recent stay. I would like to sincerely thank you for sharing your feedback. We will look forward to welcoming you back in the future. Sincerely, Paul Lee General Manager Raffles Hainan

A good trip.

Customer review rating 4.8/5

Ms. Y. Friends - 28/10/2019 Confirmed reviews ALL

In the process of going through formalities, I need to put my needs first. I changed my room twice in the middle of the process. Oliver showed us the room, helped me change my room, helped us prepare the crib and bedside for children, and also gave us welcome fruit. Although it was two apples, the gift was lighter than the affection. When Rida checked in and checked out again, she was busy and sent the children sunglasses, and brought us tea and drinks. Helloise and lnydi are both very good!

Dear Ms. Y., What a great pleasure it is to receive your outstanding comments for your recent stay with us. I would like to sincerely thank you for sharing your feedback and in particular recognizing Oliver, Rida, Helloise and Lyndi for making a special connection with you. I will look forward to sharing this with our entire team and recognizing Henry for his outstanding service. We will look forward to welcoming you back in the future. Sincerely, Paul Lee General Manager Raffles Hainan

2nd stay, still the best place to go

Customer review rating 4.8/5

Jun Couples - 11/09/2019 Confirmed reviews ALL

I was extremely happy when I stayed at raffles Hainan pool villa last year and thus it was easy to plan my second visit to raffles Hainan again. Everything was good and I satisfied with all the services offered. The restaurants were still great and the spa was also at high standard quality. I’ll definatey stay again soon. Thanks a lot. Please just maintain the facilities well.

Dear Jun, We very much appreciate your comments regarding your stay at the Raffles Hainan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and We are looking forward to welcoming you back in the future and we will ensure that you will have a wonderful stay each time. Sincerely, Paul Lee General Manager Raffles Hainan

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