Raffles Singapore 5 stars

Customer review rating (ALL Rating) 4.8/5 4,714 reviews

ALLSAFE approved hotel

Information message

Raffles Singapore
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+ 19 Services

Hotel extras

  • Labelled ALLSAFE

  • Re-opened in August 2019 after an extensive, h istorically sensitive restoration

  • Situated in the heart of the city, just steps from Marina Bay, City Hall, Chinatown and more

  • All-suite accommodation with 24-hour Raffles B utler service

  • Nine new restaurants and bars with celebrity c hef concepts

Hotel location

Raffles Singapore

1 Beach Road
189673 singapore
singapore

Fax: (+65)63397650

Check-in from 15h00

Check out up to 12h00

  • By plane

    SINGAPORE CHANGI INTL APT At 18km / 11.18 miles

GPS:1.294, 103.855

Congress centre

  • SUNTEC CONVENTION CENTRE 1.0 km / 0.62 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Host meetings that leave lasting impressions or events that create lifelong memories at Raffles Singapore. From a lush urban setting to seamless service, this oasis in the heart of downtown has all you need to make your special occasion unforgettable.Our luxurious facilities include eight flexible function rooms spread over 2,500 square metres of elegantly decorated space. Two ballrooms can be transformed to welcome any event, from corporate seminars to fairy-tale weddings.

Room descriptions and layouts

meeting rooms

From 1 to 500 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Lectern

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Each of the typical suites is divided into four rooms: a parlour and dining area leads through to the bedroom and beyond to a dressing room and ensuite bathroom. Natural sunlight filters in through the verandah windows. All windows can be opened to let fresh air into the room.

Our guest reviews for
Raffles Singapore

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

4,714 reviews

TripAdvisor Rating 4.5/5

5,127 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Awesome experience

Customer review rating 5.0/5

Jo Couples - 13/01/2022 Confirmed reviews ALL

Good stay but wished the butler introduced the room.

Impeccable Hospitality

Customer review rating 4.5/5

Tang R. Couples - 12/01/2022 Confirmed reviews ALL

Raffles has long been rumoured to be “the hotel” of Singapore hence it was always a dream to stay with them. Raffles didn’t disappoint. From the sincerity of the staff to the warmth feel of the hotel environment almost like a home than a hotel. That’s how raffles had made us feel during our stay. You guys did it!

Impeccable service

Customer review rating 5.0/5

Justin Couples - 10/01/2022 Confirmed reviews ALL

Held my wedding at Yi Restaurant, and had a night's stay at Raffles Hotel. Everything from arrival, to check-in, to settling in at the room, wedding event, and check-out was seamless. Polite and ever-helpful staff to ensure my wife and my stay was comfortable. Special mention to Jeremy Lit from Events Team to ensuring an end-to-end service for my wedding was well-executed. Thanks!

Luxury done properly

Customer review rating 5.0/5

Allan Solo - 10/01/2022 Confirmed reviews ALL

From the moment the car door is opened by the doorman I knew the experience would be extraordinary. The exquisite renovation of this famous, truly grand hotel is breathtaking! The past has been restored and gently modified to catapult this masterpiece of hospitality in to the future. The staff are beautifully mannered and skilled. The rooms are monumental in scale, but refined in a tasteful, liveable style.

Customer review rating 4.5/5

Hp Families - 10/01/2022 Confirmed reviews ALL

The entire stay experience was wonderful. Service staff are lovely.

Fantastic staycation

Customer review rating 5.0/5

Geoffrey G. Families - 10/01/2022 Confirmed reviews ALL

Staycation for Johanna birthday with wedding anniversary dinner at Butchers Block

An experience of a life-time!

Customer review rating 5.0/5

Maggie C. Couples - 10/01/2022 Confirmed reviews ALL

We loved the full experience - from the confirmation through to this survey. We arrived as a guest and left as a friend. Meals/service/suite were all fantastic.

Room Issues x 2 - For a 5 star, looking to move to 6 star, not ideal

Customer review rating 2.0/5

Richard H. Couples - 10/01/2022 Confirmed reviews ALL

3rd stay in 6 months. We love Raffles but this experience was not ideal. First room, tv didn't work appropriately. Moved to another room (we packed and moved ourselves). This room was not cool, took a long time to cool down - just not a comfortable experience. We were offered late check out - that's it, and a cheese platter - which we did not want (the cheese). Knowing we'd been there 2 times in 2021 and plan on future visits it fell flat.

An Icon is Back?

Customer review rating 4.0/5

Vincent Couples - 09/01/2022 Confirmed reviews ALL

Having watched the documentary on the remaking of the Raffles, we were looking forward to our stay with great anticipation - and we were not disappointed. Our compliments to all the staff, management, architects, interior designers and builders on a magnificent job done on the hotel. We cannot fault the staff of the hotel who interacted with us from the famed Raffles doormen, valet, wait staff, butlers to housekeeping. However, we found the famed Raffles Butler Service wanting on a number of occasions and were very disappointed with that. To us that was the low point of our short stay.

A legend

Customer review rating 4.0/5

Lydia H. Couples - 08/01/2022 Confirmed reviews ALL

Our first stay at The Raffles Singapore impressed with beautiful refurbished surroundings and suites, a highly personal, intimate ambiance and a well-presented historical legacy. Small details could be improved upon to make the guest experience even better.

Amazing

Customer review rating 5.0/5

Harrison O. Couples - 08/01/2022 Confirmed reviews ALL

We had such a wonderful time and everyone was so welcoming and lovely! If I could afford to come everyday, I would :)

Ok

Customer review rating 3.0/5

Sheridan Couples - 06/01/2022 Confirmed reviews ALL

The room was lovely however, given the hotel’s reputation, we felt our stay failed to live up to our expectation. The service around the hotel was rather amateur.

Enjoyable 3 day family break

Customer review rating 4.5/5

Anonymous Families - 06/01/2022 Confirmed reviews ALL

A relaxing break in the privacy of the Raffles Hotel. The staff and food were excellent. We had a very enjoyable history tour, too, with Leslie.

Iconic stay

Customer review rating 4.5/5

Andrew L. Couples - 05/01/2022 Confirmed reviews ALL

History with Raffles hotel reflected in stay and service of the entire experience. Suite we stayed in was immaculate. Complimentary Singapore sling was fantastic.

Outstanding

Customer review rating 5.0/5

Wg C. (. O. J. R. Couples - 04/01/2022 Confirmed reviews ALL

Excellent, friendly, informative and helpful service in an amazing setting and delightful facilities. Thanks you Team Raffles.

Amazing

Customer review rating 5.0/5

Rachael J. G. Solo - 04/01/2022 Confirmed reviews ALL

Service was outstanding Hotel is stunningly restored. Loved everything about it. So much so, I am coming back in Feb for another 2 nights.

Beyond what i've expected

TripAdvisor rating 5.0/5

wilometravels 07/04/2021 TripAdvisor review

The hotel didn't inspire confidence at first, given the replies before payment. Wrong dates given in emails, slow replies. After payment, it was as though another team took over completely, and replies were speedy. Replies after the stay seem to have slowed down. This was the only inconsistent thing about Raffles, which makes me feel like quality service is only for the people who have paid up for their trip. That being said, I still found my experience with Raffles pleasant. I arrived at Raffles and a photo was taken for us at the grand lobby. I expected to be sold the photo, but it was printed for us and left in the suite's table during the turn down service. The service staff also escorted me and my guests to the suite, which they felt was a personal touch as well. Staff also knew us by names, which was pretty amazing. What made the experience for me was the butler service. I've never seen such a quick response to my requests at other hotels under Accor. I made requests for - Breakfast outside my room (delivered under 30 minutes, they need to setup the entire set menu) - Extra bathrobes (delivered in 10-15 minutes) - Inclusion of my family members on the history tour - Ice Bucket (delivered in 10-15 minutes) - Wine Bucket with Ice (delivered in 10-15 minutes) and there wasn't a time where i ever doubted if they would deliver. I was upgraded to the Personality Suite (booked Palm Court Suite) and really appreciated it. The Personality Suite was in a more secluded area, so it was good for us. The history tour was amazing too ! They helped us to take photos so we did not have to worry about it. Lastly, I wished that it was clearer to Accorplus members on their privileges. Raffles is under Accor, but i was not sure if having Accor status (Gold) made my experience any more rewarding. They do their best for everyone, which is a good thing in itself, but i might be tempted to book over 3rd party sites over Accor, if the privileges are not made clear.

Perfect Staycation

TripAdvisor rating 5.0/5

anggastef 07/04/2021 TripAdvisor review

Although we made a very last-minute booking, the hotel managed to get the room ready for about an hour. Our butler, Sue Xian was excellent. The staff were very welcoming and efficient housekeeping service. Check-in and check-out process was very smooth. Despite being in the city, our room was quiet. kids love to stay here.

The Best Hotel Ever

TripAdvisor rating 5.0/5

AndrewFromAustralia Couples - 23/05/2017 TripAdvisor review

This is without doubt the best service I have ever experienced anywhere! I'll be back whenever I'm in Singapore. The hotel is under renovation now but, it makes little difference unless, your Raffles experience is dependant on the Long Bar experience. It's still that Raffles Tradition & Service. An experience like Raffles is Pricy but, the Raffles quality is worth every penny. The Suites are not spectacularly flashy, they are spectacularly classy! Excellent Stay at an exceptional Hotel with incredible staff. Thanks Raffles.

Dear AndrewFromAustralia, Thank you for taking the time to share your experience here with us. At Raffles, we pride ourselves on exemplary standards of service and hospitality and hence I am glad that you were able to feel that through your interaction with our dedicated Raffles colleagues. Indeed, I am pleased to share that we have commenced on our careful and sensitive restoration programme which will be carried out in three phases. Phase One began on 13th February 2017 and areas that are now closed for restoration includes the Long Bar, Long Bar Steakhouse, Raffles Courtyard, Ah Teng's Bakery, the retail arcade and banqueting facilities. The Singapore Sling will still continue to be served at the hotel’s Bar & Billiard Room. The other areas of the property operate as normal. Phase Two will commence in the middle of August 2017 which will involve restoration works on some of the hotel suites. Phase Three will start end of 2017 where the hotel will be fully closed. A grand reopening is planned for middle of 2018. The restoration of Raffles Singapore is designed to ensure that we retain what is so special about Raffles – the ambiance, the service, the charm and the heritage of the hotel. It is also designed for Raffles Singapore to stay relevant and distinctive by moving with the times and with its guests and adapting to the changing needs of the well-travelled and Singapore’s community. We look forward to welcoming you back with us soon! Yours sincerely, Simon Hirst General Manager Raffles Singapore

Absolutely perfect

TripAdvisor rating 5.0/5

sewingladyCotswolds Couples - 16/04/2017 TripAdvisor review

We visited Raffles as the culmination of our ruby wedding celebrations. Every aspect of the care we received was top class, from the huge airy room, the excellent meals we enjoyed to the superb attention each member of staff gave us, always remembering our names and the details of our drinks, food etc. From our first Singapore Sling with Kim , Vanessa at breakfast to the lovely French sommelier and Reuben at dinner, our stay was perfect. Thank you all so much.

Dear sewingladyCotswolds, Thank you for writing this pleasing review of Raffles Singapore and for choosing to stay here on such a special occasion. I am delighted that you thoroughly enjoyed your experience here and we are honored to be part of your wedding celebrations. We pride ourselves on providing exemplary service and I am happy you were able to experience just that through your interatction with our dedicated colleagues. We hope to be able to welcome you back with us in the future. Yours sincerely, Simon Hirst General Manager Raffles Singapore

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