Staycation for Johanna birthday with wedding anniversary dinner at Butchers Block

We loved the full experience - from the confirmation through to this survey. We arrived as a guest and left as a friend. Meals/service/suite were all fantastic.

3rd stay in 6 months. We love Raffles but this experience was not ideal. First room, tv didn't work appropriately. Moved to another room (we packed and moved ourselves). This room was not cool, took a long time to cool down - just not a comfortable experience. We were offered late check out - that's it, and a cheese platter - which we did not want (the cheese). Knowing we'd been there 2 times in 2021 and plan on future visits it fell flat.

Having watched the documentary on the remaking of the Raffles, we were looking forward to our stay with great anticipation - and we were not disappointed. Our compliments to all the staff, management, architects, interior designers and builders on a magnificent job done on the hotel. We cannot fault the staff of the hotel who interacted with us from the famed Raffles doormen, valet, wait staff, butlers to housekeeping. However, we found the famed Raffles Butler Service wanting on a number of occasions and were very disappointed with that. To us that was the low point of our short stay.

Our first stay at The Raffles Singapore impressed with beautiful refurbished surroundings and suites, a highly personal, intimate ambiance and a well-presented historical legacy. Small details could be improved upon to make the guest experience even better.

We had such a wonderful time and everyone was so welcoming and lovely! If I could afford to come everyday, I would :)

The room was lovely however, given the hotel’s reputation, we felt our stay failed to live up to our expectation. The service around the hotel was rather amateur.

A relaxing break in the privacy of the Raffles Hotel. The staff and food were excellent. We had a very enjoyable history tour, too, with Leslie.

History with Raffles hotel reflected in stay and service of the entire experience. Suite we stayed in was immaculate. Complimentary Singapore sling was fantastic.

Excellent, friendly, informative and helpful service in an amazing setting and delightful facilities. Thanks you Team Raffles.

Service was outstanding Hotel is stunningly restored. Loved everything about it. So much so, I am coming back in Feb for another 2 nights.

The hotel didn't inspire confidence at first, given the replies before payment. Wrong dates given in emails, slow replies. After payment, it was as though another team took over completely, and replies were speedy. Replies after the stay seem to have slowed down. This was the only inconsistent thing about Raffles, which makes me feel like quality service is only for the people who have paid up for their trip. That being said, I still found my experience with Raffles pleasant. I arrived at Raffles and a photo was taken for us at the grand lobby. I expected to be sold the photo, but it was printed for us and left in the suite's table during the turn down service. The service staff also escorted me and my guests to the suite, which they felt was a personal touch as well. Staff also knew us by names, which was pretty amazing. What made the experience for me was the butler service. I've never seen such a quick response to my requests at other hotels under Accor. I made requests for - Breakfast outside my room (delivered under 30 minutes, they need to setup the entire set menu) - Extra bathrobes (delivered in 10-15 minutes) - Inclusion of my family members on the history tour - Ice Bucket (delivered in 10-15 minutes) - Wine Bucket with Ice (delivered in 10-15 minutes) and there wasn't a time where i ever doubted if they would deliver. I was upgraded to the Personality Suite (booked Palm Court Suite) and really appreciated it. The Personality Suite was in a more secluded area, so it was good for us. The history tour was amazing too ! They helped us to take photos so we did not have to worry about it. Lastly, I wished that it was clearer to Accorplus members on their privileges. Raffles is under Accor, but i was not sure if having Accor status (Gold) made my experience any more rewarding. They do their best for everyone, which is a good thing in itself, but i might be tempted to book over 3rd party sites over Accor, if the privileges are not made clear.

Although we made a very last-minute booking, the hotel managed to get the room ready for about an hour. Our butler, Sue Xian was excellent. The staff were very welcoming and efficient housekeeping service. Check-in and check-out process was very smooth. Despite being in the city, our room was quiet. kids love to stay here.

This is without doubt the best service I have ever experienced anywhere! I'll be back whenever I'm in Singapore. The hotel is under renovation now but, it makes little difference unless, your Raffles experience is dependant on the Long Bar experience. It's still that Raffles Tradition & Service. An experience like Raffles is Pricy but, the Raffles quality is worth every penny. The Suites are not spectacularly flashy, they are spectacularly classy! Excellent Stay at an exceptional Hotel with incredible staff. Thanks Raffles.

We visited Raffles as the culmination of our ruby wedding celebrations. Every aspect of the care we received was top class, from the huge airy room, the excellent meals we enjoyed to the superb attention each member of staff gave us, always remembering our names and the details of our drinks, food etc. From our first Singapore Sling with Kim , Vanessa at breakfast to the lovely French sommelier and Reuben at dinner, our stay was perfect. Thank you all so much.