Raffles Makati 5 stars

Customer review rating 4.8/5 1,328 reviews
Raffles Makati
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Hotel extras

  • Spacious, all-suite accommodation

  • Secure mall access from 10 a.m. to 10 p.m.

  • Located within the same hotel complex as Fairmont Makati

  • 9 exciting dining outlets including an rooftop bar and an elegant brasserie

  • Outdoor swimming pool, Willow Stream spa, and fitness centre

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast included in the price
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
Information message

Your hotel is temporarily closed. We look forward to welcome you back real soon. Meanwhile, do not hesitate to contact our customer services for any further information https://all.accor.com/gb/help/contact.shtml

Hotel location

Raffles Makati

1 Raffles Drive
Makati Avenue
1224
makati
philippines

Tel: +6327950777

Fax: (+63)25559799

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NINOY AQUINO INTERNATIONAL APT At 12km / 7.46 miles

GPS :14.5513, 121.0231

Your meetings and events

Raffles Makati offers a range of services and amenities with 900 square meters elegant Ballroom, accommodating up to 680 diners for unique wedding receptions, and special events.In addition-three boardrooms, a full-service business center lending 24-hour support, and a personalized concierge, ensure that your VIP functions are as pleasurable as they are productive.

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Screen

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • Airconditioned meeting room

  • WIFI access

  • Overhead projector

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When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Contemporary design carefully incorporated with rich details reflective of the Filipino culture and colonial past characterize each well-appointed suite, with high-ceiling windows framed on wooden louvers commanding an impressive view of the city.

Accessible room

Junior Suite King Non-smoking

  • Max. number of persons: 3
  • Area: From 60m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Junior Suite 2 Queen Non-smoking

  • Max. number of persons: 4
  • Area: From 60m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Executive Suite King Non-smoking

  • Max. number of persons: 3
  • Area: From 120m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Executive Suite King Smoking

  • Max. number of persons: 3
  • Area: From 120m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Presidential Suite

  • Max. number of persons: 3
  • Area: From 130m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Pillow Menu(...)

Junior Suite King Smoking

  • Max. number of persons: 3
  • Area: From 60m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Residence 1 Bedroom Deluxe

  • Max. number of persons: 3
  • Area: From 71m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Residence 1 BR Executive

  • Max. number of persons: 3
  • Area: From 81m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers

Residence 2 BR Deluxe

  • Max. number of persons: 6
  • Area: From 130m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Residence 2 BR Executive

  • Max. number of persons: 6
  • Area: From 150m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers

Residence 3 BR Deluxe

  • Max. number of persons: 9
  • Area: From 209m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Residence 3 BR Executive

  • Max. number of persons: 9
  • Area: From 233m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers

Residence 3 BR Penthouse

  • Max. number of persons: 9
  • Area: From 233m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Residence 4 BR Penthouse

  • Max. number of persons: 12
  • Area: From 402m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers

Our restaurants and bars

MIRÈIO

Type of cuisine: French

A Provencal-inspired brasserie dining experience, Mirèio takes its cue from the rich traditions of the French countryside with cuisine that is sun-drenched and created around the seasons, and exuberant Mediterranean influences.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPECTRUM

Type of cuisine: International

This all-day-dining restaurant brings to you an array of international cuisine and local Philippine dishes. Cooked to perfection with the finest ingredients, indulge in the concept through an interactive culinary theatre.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WRITERS BAR

Type of cuisine: International

The Writers Bar at Raffles Makati is styled as a library, taking a modern interpretation of the original Writers Bar from Raffles Singapore. This bar is a tribute to the writers who have stayed at the Raffles Singapore or have written about it.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LONG BAR

Photo non contractuelle / Strictly non binding

Styled after the original Long Bar at Raffles Singapore where the famous Singapore Sling was created, the Long Bar at Raffles Makati is a warm and lively place to enjoy one of our signature cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Mistral Rooftop Bar

Photo non contractuelle / Strictly non binding

Mistral specialises in bespoke cocktails and tempting bar chows.

Our guest reviews for
Raffles Makati

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

1,328 reviews

Could not fault raffles

Customer review rating 4.8/5

Janine F. Families - 18/03/2020 Confirmed reviews ALL

Could not fault my stay at Raffles, from checkin to checkout. The staff personalized my visit, even during the COVID-19 period everything was handled with care and professionalism. Thank you Raffles family.

Excellent.

Customer review rating 4.8/5

Ernestina B. P. Friends - 18/03/2020 Confirmed reviews ALL

Service all around was excellent.

Fantastic Service with modern amenities

Customer review rating 4.8/5

G. R. Families - 17/03/2020 Confirmed reviews ALL

Great location. Friendly staff. Hotel has an intimate feel since it is smaller compared to the Fairmont (Raffles is attached to the Fairmont) or any other hotels in the area.

Fantastic Team with Exceptional Service

Customer review rating 4.8/5

Tim M. Families - 18/02/2020 Confirmed reviews ALL

This is the fourth time we have stayed at this property and we are always impressed by what a fantastic team Raffles Makati have when it comes to exceptional customer service. We stay in some of the best hotels available and Raffles Makati service is second to none. The Executive suite we stayed in was, as always, spacious clean and decorated to a high standard. Our Butler Dennis who looked after us during our stay was very professional and went the extra mile to ensure we were happy. Two other noteworthy staff were Kristine on the front desk who helped me with various requests including a late check out, which was much appreciated, and Ricky in the Writers Bar who looked after my wife for High Tea and me when the cocktails were flowing. Each were excellent with their service but the combination as a strong and clearly we led team was the most impressive memory I will take away and it is what will bring me back.

Dear Mr. M., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and most of our services are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings and feedback for improvement from our valued guest. Likewise your kind compliment with Dennis, Ricky and Kristine will be shared with them accordingly. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Should we be of any assistance, please do not hesitate to let us know. We greatly look forward to welcome you back in Raffles Makati. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Fantastic Stay in a good location

Customer review rating 4.8/5

Lavina Business - 12/02/2020 Confirmed reviews ALL

Love how spacious and luxurious the room was. Service was fantastic. would definitely stay here again on my next trip. Being centrally located with malls nearby makes it a big plus

Dear Ms. S., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and most of our services are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings from our valued guest. Rest assured this will be shared to the team accordingly. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Should we be of any assistance, please do not hesitate to let us know. We greatly look forward to welcome you back in Raffles Makati. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Very satsfactry

Customer review rating 4.8/5

Videa D. G. Families - 12/02/2020 Confirmed reviews ALL

Good pleasant personnel services. I have enjoyed my stay here for the second time. The facilites are admirable. My only minor regret is that : (a) there needs to be two benches or stool stand for two occupants' luggage to lay on; (b) unfortunately, the shower door doesn't fit tightly enough to prevent water from flowing out.

Excellent accommodation experience

Customer review rating 4.8/5

Kelly L. Families - 11/02/2020 Confirmed reviews ALL

A five-star hotel experience

Dear Ms. L., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and most of our services are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings from our valued guest. Rest assured this will be shared to the team accordingly. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Should we be of any assistance, please do not hesitate to let us know. We greatly look forward to welcome you back in Raffles Makati. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Best Hotel

Customer review rating 4.8/5

Epifanio E. E. Couples - 10/02/2020 Confirmed reviews ALL

Spent our 38th Wedding Anniversary with an overnite stay on 31 Jan 2020. Did my reservation through Agoda for two Jr Suites because we had another couple who joined us for this memorable staycation. The staff provided us world-class service most especially Kathryn, Jessa and Regina. Kathryn also arranged a bubble bath, chocolates and a bottle of wine in our room. Our dinner at Mireo with our guests (4 pax) was excellent as well as the high tea at the Writers Bar and cocktails at the Long Bar afterwards. I will definitely return and highly recommend to friends and relatives.

Dear Mr. E., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and most of our services are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings from our valued guest. Likewise, your kind compliments with Jessa, Regina and Kathryn has been shared with them accordingly. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Should we be of any assistance, please do not hesitate to let us know. We greatly look forward to welcome you back in Raffles Makati. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Smooth, relax, and comfortable stay

Customer review rating 4.8/5

Mae T. Families - 08/02/2020 Confirmed reviews ALL

I'd like to commend the staffs for giving us the best service from front office to Sales person. To kitchen from F and B service. We are grateful to have our wedding in this property. Everyone did a very good job on our 2 nights stay at the exec suite in raffles and junior suite in Fairmont. The food was absolutely delicious. We are well taken cared of. Kudos to all of you. Definitely we will be back!

Dear Ms. T., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and successful wedding event in our hotel. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings from our valued guest. Likewise, your kind compliments with our associates, Annebelle, Ben Reyno, Johnsen, Chef Paolo, Front Office, F&B Banquet staff will be shared to them accordingly. Once again, thank you for celebrating your milestone in our hotel and we hope to have the opportunity of welcoming you back in a not too distant future. In the meantime, should we be of any assistance, please do not hesitate to let us know. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Great stay

Customer review rating 4.8/5

Sj Couples - 07/02/2020 Confirmed reviews ALL

They have upgraded our stay from Fairmont to Raffles and everything was perfect!

Dear Mr. G., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and most of our services are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings from our valued guest. Rest assured this will be shared to the team accordingly. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Should we be of any assistance, please do not hesitate to let us know. We greatly look forward to welcome you back in Raffles Makati With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Had a great stay

Customer review rating 4.8/5

Lanie L. R. Families - 07/02/2020 Confirmed reviews ALL

My family Had a good stay at raffles. Food and perks are great however my request upon arrival was not met i mention in special request section to book a room on the 10th floor, and prepare something for my mothers birthday since we are celebrating it there .I made sure may request was clear as i also called raffles the night i booked online. Tyra from the front desk ensure that the request are confirm and okay. Upon arrival at 4pm. The room is not available and still cleaning by housekeeping as per front desk room on 10th was not reserved. It took us several hrs to transfer on the designated room i think that was 7pm. Upon arrival at the room, no birthday perks executed.

Dear Ms. r., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. Your comments in our hotel and services are appreciated as we endeavor to perfect our standards. Having said that, please accept our most sincere apologies for all the inconvenience you have been caused. Please be assured that appropriate action will be taken to avoid reoccurrence. We appreciate that you took the time to let us know of your experience and we hope this will not mar your otherwise favorable impression of our hotel. In the meantime, should we be of any assistance, please do not hesitate to let us know. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Happy and Satisfied Customer

Customer review rating 4.8/5

Teresa S. Couples - 05/02/2020 Confirmed reviews ALL

We checked in last Feb 01 for an overnight stay before coming back to Singapore. The room and in-room dining is superb! We really had a pampered stay. My hubby likes the Grilled New-Zealand lamb chops and the kare-kare is the best I had so far. The staff especially Ms. Jessa Osorio is very accommodating! She really made us feel better and special! The other staff who assisted us were very helpful and promptly gave us what we needed. But at the time we arrived, no one assisted us to take the luggages out from the car trunk though they were not that busy! Good thing though that when we were finally assisted by Ms. Jessa then everything went well. Raffles Hotel is now our choice hotel to stay while in Manila. We really had a relaxing stay! Thank you and keep up the good work!

Dear Ms. S., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and most of our services are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings from our valued guest. Likewise, your kind compliments will be shared with Jessa accordingly. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. In the meantime, should we be of any assistance, please do not hesitate to let us know. We greatly look forward to welcome you back in Raffles Makati. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Very good stay

Customer review rating 4.8/5

Monette Business - 05/02/2020 Confirmed reviews ALL

Very nice hotel and good service

Dear Ms. C., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and most of our services are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings from our valued guest. Rest assured this will be shared to the team accordingly. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Should we be of any assistance, please do not hesitate to let us know. We greatly look forward to welcome you back in Raffles Makati. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Great stay

Customer review rating 4.8/5

Jose Business - 04/02/2020 Confirmed reviews ALL

Comfortable but a little noisy. There was a maintenance activity on the adjoining room

Dear Mr. R., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and most of our services are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings and feedback for improvement from our valued guest. Rest assured this will be shared to the team accordingly. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Should we be of any assistance, please do not hesitate to let us know. We greatly look forward to welcome you back in Raffles Makati. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Excellent service

Customer review rating 4.8/5

William Couples - 03/02/2020 Confirmed reviews ALL

Got upgraded, first class services and hotel

Dear Mr. W., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and most of our services are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings from our valued guest. Rest assured this will be shared to the team accordingly. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Should we be of any assistance, please do not hesitate to let us know. We greatly look forward to welcome you back in Raffles Makati. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Six Stars!

Customer review rating 4.8/5

Leo Families - 03/02/2020 Confirmed reviews ALL

Absolutely incredible!

Dear Mr. O., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and most of our services are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings from our valued guest. Rest assured this will be shared to the team accordingly. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Should we be of any assistance, please do not hesitate to let us know. We greatly look forward to welcome you back in Raffles Makati. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Very nice suite rooms

Customer review rating 4.8/5

Eric Couples - 03/02/2020 Confirmed reviews ALL

The interior design for the suite rooms on the 9th and 10th floors is quite nice. 60 sqm for Junior Suite rooms is a good size. Having stayed at the Raffles in Singapore in 1986, I have been very happy with the services and amenities. The Afternoon Tea Service and complimentary use of the Writer’s Bar set the Raffles experience apart from that of most other Manila hotels. Having a choice of local newspapers delivered to the suite rooms should be continued. I have never liked electronic access to the papers as is the new policy at Raffles for 2020. Including a second breakfast entree for complimentary meals at Mireio Restaurant would be smart. The single entree provided is not filling enough for many guests, as attested to by the lack of customers in that restaurant as compared to the buffet restaurant off of the lobby that is always quite full.

Dear Mr. S., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and most of our services are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings and feedback for improvement from our valued guest. Rest assured this will be shared to the team accordingly. Once again, thank you for sharing your experience and we hope your next visit will be as pleasant as the previous one. In the meantime, should we be of any assistance, please do not hesitate to let us know. We greatly look forward to welcome you back in Fairmont Makati. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

change most of your furniture please

Customer review rating 4.8/5

Joseph G. Couples - 01/02/2020 Confirmed reviews ALL

spacious room but very dated chairs sofas cupboards. most appalling was how basic the toilet seat you used. baron travel delivered a poor museum tour recommended by your concierge. reception at willow stream was poor. mireio seemed to be most enjoyable but some of its chairs need renewal.

Dear Mr.. G., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. Your comments in our hotel is appreciated as we endeavor to perfect our standard of service. Reference to your feedback regarding our reception at the Willow Stream Spa, would you kindly let us know the details so appropriate action can be made? Likewise, we have also taken note of your feedback on the museum tour provided by our supplier Baron Travel which will be shared with them accordingly. Mr. G., once again we appreciate that you took the time to let us know of your experience, we hope you will accord us the privilege to welcome you back in our hote. In the meantime, should we be of any assistance, please do not hesitate to let us know. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Amazing stay

Customer review rating 4.8/5

Lily Couples - 13/01/2020 Confirmed reviews ALL

It was on point. Everything a highly rated hotel is. Friendly and accommodating staff from ground to room service. I was expecting a fresh fruits on arrival but instead there were filipino treats.

Dear Ms. L., Good day. We very much appreciate your comments regarding your stay at the Raffles Makati. It is always pleasing to receive positive feedback from our guest, rest assured your comments will be shared to the rest of our team members accordingly. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Nice stay, areas for improvement

Customer review rating 4.8/5

George M. Families - 12/01/2020 Confirmed reviews ALL

Really nice, comfortable, spotless clean rooms. Service all over the hotel willing to assist but innefficient and confused in many occasions. Amazing butlers, always ready to make the extra mile. Neglected and dirty pool area, very disappointing. Great experience at the spa and the dining at Mireio restaurant!! The main dissapointing point of our stay was a confusion caused with the charges and the mistaken/unauthorized charge of our credit card, but when the general manager of the hotel took care of the situation everything was solved timely and efficiently!

Dear Mr. M., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and our services in some areas are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings and feedback for improvement. Having said that, please accept our most sincere apologies for the inconvenience you have been caused. Rest assured appropriate training and action will be done accordingly. We appreciate that you took the time to let us know of your experience, we hope this will not mar your favorable impression of Raffles Makati and we wish you will accord us the privilege to welcome you back in the next opportunity. In the meantime, should we be of any assistance, please do not hesitate to let us know. Wishing you and your family all the best for the New Year. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati
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