Hotel - Raffles Makati
Raffles Hotel Raffles Hotel

Raffles Makati

4.8/5 1,320 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking
    • Private outdoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
    • Japanese
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine (Paying)
    • Currency exchange
    • Beauty salon (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna (Paying)
  • Babysitting on request

Catering

  • Breakfast included in the price
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Raffles Makati requires a non-refundable deposit on the night of December 31st, 2019 for any stays inclusive of this date. This will override any policies mentioned below. Please contact the hotel for further information.

Hotel location

Your meetings and events

Raffles Makati offers a range of services and amenities with 900 square meters elegant Ballroom, accommodating up to 680 diners for unique wedding receptions, and special events.In addition-three boardrooms, a full-service business center lending 24-hour support, and a personalized concierge, ensure that your VIP functions are as pleasurable as they are productive.

Raffles Makati Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
RAFFLES BOARDROOM 37 m2 3 m 0 0 0 0 0
SAMPIRO 53 m2 3 m 30 14 22 18 30
BUENAVISTA 55 m2 3 m 30 14 22 18 30
RAFFLES SALON 60 m2 3 m 0 0 0 0 0
NAMAYAN 63 m2 3 m 45 20 22 27 40
BALLROOM 1 290 m2 6 m 285 57 76 144 240
BALLROOM 2 569 m2 6 m 635 99 100 300 480
BALLROOM 1 & 2 859 m2 6 m 1010 99 100 477 720
THE BALLROOM 859 m2 0 m 0 0 0 0 0
    • Flipchart
    • Screen
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • Airconditioned meeting room
    • WIFI access
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Contemporary design carefully incorporated with rich details reflective of the Filipino culture and colonial past characterize each well-appointed suite, with high-ceiling windows framed on wooden louvers commanding an impressive view of the city.

  • 155 rooms
  • 28 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • WIFI in your room
    • Telephone in bathroom
    • Satellite/cable colour TV
    • Iron in room
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars
4.8/5 ALL Rating 1,320 reviews

Our guest reviews for
Raffles Makati

100% genuine reviews from our guests

Find out more
Lavina Business - 12/02/2020 Confirmed reviews ALL
« Fantastic Stay in a good location »

Love how spacious and luxurious the room was. Service was fantastic. would definitely stay here again on my next trip. Being centrally located with malls nearby makes it a big plus

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and most of our services are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings from our valued guest. Rest assured this will be shared to the team accordingly. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Should we be of any assistance, please do not hesitate to let us know. We greatly look forward to welcome you back in Raffles Makati. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Videa D. G. Families - 12/02/2020 Confirmed reviews ALL
« Very satsfactry »

Good pleasant personnel services. I have enjoyed my stay here for the second time. The facilites are admirable. My only minor regret is that : (a) there needs to be two benches or stool stand for two occupants' luggage to lay on; (b) unfortunately, the shower door doesn't fit tightly enough to prevent water from flowing out.

Kelly L. Families - 11/02/2020 Confirmed reviews ALL
« Excellent accommodation experience »

A five-star hotel experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and most of our services are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings from our valued guest. Rest assured this will be shared to the team accordingly. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Should we be of any assistance, please do not hesitate to let us know. We greatly look forward to welcome you back in Raffles Makati. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Epifanio E. E. Couples - 10/02/2020 Confirmed reviews ALL
« Best Hotel »

Spent our 38th Wedding Anniversary with an overnite stay on 31 Jan 2020. Did my reservation through Agoda for two Jr Suites because we had another couple who joined us for this memorable staycation. The staff provided us world-class service most especially Kathryn, Jessa and Regina. Kathryn also arranged a bubble bath, chocolates and a bottle of wine in our room. Our dinner at Mireo with our guests (4 pax) was excellent as well as the high tea at the Writers Bar and cocktails at the Long Bar afterwards. I will definitely return and highly recommend to friends and relatives.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and most of our services are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings from our valued guest. Likewise, your kind compliments with Jessa, Regina and Kathryn has been shared with them accordingly. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Should we be of any assistance, please do not hesitate to let us know. We greatly look forward to welcome you back in Raffles Makati. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Mae T. Families - 08/02/2020 Confirmed reviews ALL
« Smooth, relax, and comfortable stay »

I'd like to commend the staffs for giving us the best service from front office to Sales person. To kitchen from F and B service. We are grateful to have our wedding in this property. Everyone did a very good job on our 2 nights stay at the exec suite in raffles and junior suite in Fairmont. The food was absolutely delicious. We are well taken cared of. Kudos to all of you. Definitely we will be back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. T., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and successful wedding event in our hotel. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings from our valued guest. Likewise, your kind compliments with our associates, Annebelle, Ben Reyno, Johnsen, Chef Paolo, Front Office, F&B Banquet staff will be shared to them accordingly. Once again, thank you for celebrating your milestone in our hotel and we hope to have the opportunity of welcoming you back in a not too distant future. In the meantime, should we be of any assistance, please do not hesitate to let us know. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Sj Couples - 07/02/2020 Confirmed reviews ALL
« Great stay »

They have upgraded our stay from Fairmont to Raffles and everything was perfect!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and most of our services are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings from our valued guest. Rest assured this will be shared to the team accordingly. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Should we be of any assistance, please do not hesitate to let us know. We greatly look forward to welcome you back in Raffles Makati With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Lanie L. R. Families - 07/02/2020 Confirmed reviews ALL
« Had a great stay »

My family Had a good stay at raffles. Food and perks are great however my request upon arrival was not met i mention in special request section to book a room on the 10th floor, and prepare something for my mothers birthday since we are celebrating it there .I made sure may request was clear as i also called raffles the night i booked online. Tyra from the front desk ensure that the request are confirm and okay. Upon arrival at 4pm. The room is not available and still cleaning by housekeeping as per front desk room on 10th was not reserved. It took us several hrs to transfer on the designated room i think that was 7pm. Upon arrival at the room, no birthday perks executed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. r., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. Your comments in our hotel and services are appreciated as we endeavor to perfect our standards. Having said that, please accept our most sincere apologies for all the inconvenience you have been caused. Please be assured that appropriate action will be taken to avoid reoccurrence. We appreciate that you took the time to let us know of your experience and we hope this will not mar your otherwise favorable impression of our hotel. In the meantime, should we be of any assistance, please do not hesitate to let us know. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Teresa S. Couples - 05/02/2020 Confirmed reviews ALL
« Happy and Satisfied Customer »

We checked in last Feb 01 for an overnight stay before coming back to Singapore. The room and in-room dining is superb! We really had a pampered stay. My hubby likes the Grilled New-Zealand lamb chops and the kare-kare is the best I had so far. The staff especially Ms. Jessa Osorio is very accommodating! She really made us feel better and special! The other staff who assisted us were very helpful and promptly gave us what we needed. But at the time we arrived, no one assisted us to take the luggages out from the car trunk though they were not that busy! Good thing though that when we were finally assisted by Ms. Jessa then everything went well. Raffles Hotel is now our choice hotel to stay while in Manila. We really had a relaxing stay! Thank you and keep up the good work!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and most of our services are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings from our valued guest. Likewise, your kind compliments will be shared with Jessa accordingly. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. In the meantime, should we be of any assistance, please do not hesitate to let us know. We greatly look forward to welcome you back in Raffles Makati. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Monette Business - 05/02/2020 Confirmed reviews ALL
« Very good stay »

Very nice hotel and good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and most of our services are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings from our valued guest. Rest assured this will be shared to the team accordingly. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Should we be of any assistance, please do not hesitate to let us know. We greatly look forward to welcome you back in Raffles Makati. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Jose Business - 04/02/2020 Confirmed reviews ALL
« Great stay »

Comfortable but a little noisy. There was a maintenance activity on the adjoining room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and most of our services are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings and feedback for improvement from our valued guest. Rest assured this will be shared to the team accordingly. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Should we be of any assistance, please do not hesitate to let us know. We greatly look forward to welcome you back in Raffles Makati. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

William Couples - 03/02/2020 Confirmed reviews ALL
« Excellent service »

Got upgraded, first class services and hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and most of our services are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings from our valued guest. Rest assured this will be shared to the team accordingly. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Should we be of any assistance, please do not hesitate to let us know. We greatly look forward to welcome you back in Raffles Makati. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Leo Families - 03/02/2020 Confirmed reviews ALL
« Six Stars! »

Absolutely incredible!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and most of our services are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings from our valued guest. Rest assured this will be shared to the team accordingly. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Should we be of any assistance, please do not hesitate to let us know. We greatly look forward to welcome you back in Raffles Makati. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Eric Couples - 03/02/2020 Confirmed reviews ALL
« Very nice suite rooms »

The interior design for the suite rooms on the 9th and 10th floors is quite nice. 60 sqm for Junior Suite rooms is a good size. Having stayed at the Raffles in Singapore in 1986, I have been very happy with the services and amenities. The Afternoon Tea Service and complimentary use of the Writer’s Bar set the Raffles experience apart from that of most other Manila hotels. Having a choice of local newspapers delivered to the suite rooms should be continued. I have never liked electronic access to the papers as is the new policy at Raffles for 2020. Including a second breakfast entree for complimentary meals at Mireio Restaurant would be smart. The single entree provided is not filling enough for many guests, as attested to by the lack of customers in that restaurant as compared to the buffet restaurant off of the lobby that is always quite full.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and most of our services are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings and feedback for improvement from our valued guest. Rest assured this will be shared to the team accordingly. Once again, thank you for sharing your experience and we hope your next visit will be as pleasant as the previous one. In the meantime, should we be of any assistance, please do not hesitate to let us know. We greatly look forward to welcome you back in Fairmont Makati. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Joseph G. Couples - 01/02/2020 Confirmed reviews ALL
« change most of your furniture please »

spacious room but very dated chairs sofas cupboards. most appalling was how basic the toilet seat you used. baron travel delivered a poor museum tour recommended by your concierge. reception at willow stream was poor. mireio seemed to be most enjoyable but some of its chairs need renewal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.. G., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. Your comments in our hotel is appreciated as we endeavor to perfect our standard of service. Reference to your feedback regarding our reception at the Willow Stream Spa, would you kindly let us know the details so appropriate action can be made? Likewise, we have also taken note of your feedback on the museum tour provided by our supplier Baron Travel which will be shared with them accordingly. Mr. G., once again we appreciate that you took the time to let us know of your experience, we hope you will accord us the privilege to welcome you back in our hote. In the meantime, should we be of any assistance, please do not hesitate to let us know. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Lily Couples - 13/01/2020 Confirmed reviews ALL
« Amazing stay »

It was on point. Everything a highly rated hotel is. Friendly and accommodating staff from ground to room service. I was expecting a fresh fruits on arrival but instead there were filipino treats.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., Good day. We very much appreciate your comments regarding your stay at the Raffles Makati. It is always pleasing to receive positive feedback from our guest, rest assured your comments will be shared to the rest of our team members accordingly. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

George M. Families - 12/01/2020 Confirmed reviews ALL
« Nice stay, areas for improvement »

Really nice, comfortable, spotless clean rooms. Service all over the hotel willing to assist but innefficient and confused in many occasions. Amazing butlers, always ready to make the extra mile. Neglected and dirty pool area, very disappointing. Great experience at the spa and the dining at Mireio restaurant!! The main dissapointing point of our stay was a confusion caused with the charges and the mistaken/unauthorized charge of our credit card, but when the general manager of the hotel took care of the situation everything was solved timely and efficiently!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and our services in some areas are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings and feedback for improvement. Having said that, please accept our most sincere apologies for the inconvenience you have been caused. Rest assured appropriate training and action will be done accordingly. We appreciate that you took the time to let us know of your experience, we hope this will not mar your favorable impression of Raffles Makati and we wish you will accord us the privilege to welcome you back in the next opportunity. In the meantime, should we be of any assistance, please do not hesitate to let us know. Wishing you and your family all the best for the New Year. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Renante I. Families - 08/01/2020 Confirmed reviews ALL
« A fabulous hotel! »

My experience with this hotel was fantastic! The hotel staffs' service is exceptional which make all the difference in the world. Kudos to the Front desk, butler, concierge. This will be my hotel of choice every time I visit Manila.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.I., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and most of our services are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings and feedback from our valued guest. Likewise your king compliments with our Front Office, Butlers and Concierge Team will be shared with them accordingly. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Should we be of any assistance, please do not hesitate to let us know. We greatly look forward to welcome you back in Raffles Makati. Wishing you all the best for the New Year! With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Lita D. M. Couples - 07/01/2020 Confirmed reviews ALL
« Experience was like that of the rich and famous that we see in movies or read about. »

Staying in hotels come with being a traveler. Had traveled in Europe, North and South America, the Caribbean, China, Japan and almost all of the Philippines neighboring countries but never had my husband and I been shown and given such service and hospitality as that we received at Raffles. The red carpet was like spread before us at the time of our arrival. A reception line was there to greet and welcome us. Experience was overwhelming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. De M., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and most of our services are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings from our valued guest. Rest assured this will be shared to the team accordingly. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Should we be of any assistance, please do not hesitate to let us know. We greatly look forward to welcome you back in Raffles Makati. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Anonymous Families - 06/01/2020 Confirmed reviews ALL
« The staff was wonderful as was the entire experience. The value of the hotel is also excellent. The 9 rating is really a 9.5 »

Wonderful. Check in was good. Service in general was excellent. There was no time service was less than good and usually it was flat out above and beyond.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., We very much appreciate your comments regarding your stay at the Raffles Makati. It is always a pleasing to receive positive feedback and feedback for improvement. Having said that would you kindly suggest on how we can improve your check-in experience in the future? We shall be awaiting for your response so we can share this to the team for appropriate action. Thank you once again and we wish to welcome you back in the next opportunity. In the meantime, if we can be of any further assistance, please do not hesitate to let us know. Wishing you all the best for the New Year! Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Jeremiah G. Couples - 06/01/2020 Confirmed reviews ALL
« Wonderful experience »

We stay in upgraded suite, my wife and I were very delightful for out stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and most of our services are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings from our valued guest. Rest assured this will be shared to the team accordingly. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Should we be of any assistance, please do not hesitate to let us know. We greatly look forward to welcome you back in Raffles Makati. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

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