Raffles Makkah Palace 5 stars

Customer review rating 4.6/5 3,431 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Raffles Makkah Palace
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+ 13 Services

Hotel extras

  • 24/7 Butler Services

  • Digital IPad Check-in / Check-out

  • Easy access to Holy Haram

  • Sleep Serenity Rituals

  • Free Health Club & Spa Access

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
Catering
  • 2 restaurant(s)
  • 3 bar(s)
Leisure and activities
  • Fitness centre
  • Well-beingPaying
Business services
  • 1 meeting room(s)
  • Conventions hotel
Information message

Hotel location

Raffles Makkah Palace

King Abdul Aziz Endowment
PO Box 1281
21955
makkah
saudi arabia

Tel: +966125717888

Fax: (+966)125717999

Check-in from 16h00

Check out up to 12h00

  • By plane

    KING ABDULAZIZ INTERNATIONAL APT At 100km / 62.14 miles

  • By plane

    PR MOHAMMAD BIN ABDULAZIZ APT At 400km / 248.55 miles

  • By plane

    TAIF AIRPORT At 250km / 155.34 miles

GPS :21.429729, 39.828369

Your meetings and events

2 Meeting Rooms with partition Al Barakah and Al Dewan 1 Boardroom Al Salam.

Room descriptions and layouts

meeting room

From 1 to 1 

attendees

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Our accommodation(s)

213 refined and sophisticated suites imbued with gracious and heartfelt service Free HSIA

Junior Suite City View

  • Max. number of persons: 3
  • Area: From 80 / 861 sq ft

Signature Suite Haram View

  • Max. number of persons: 3
  • Area: From 81 / 872 sq ft

Signature Suite Partial Kaaba View

  • Max. number of persons: 3
  • Area: From 81 / 872 sq ft

Signature Suite Kaaba Premier

  • Max. number of persons: 3
  • Area: From 80 / 861 sq ft

Signature Suite Deluxe Kaaba View

  • Max. number of persons: 3
  • Area: From 80 / 861 sq ft

Presidential Suite - Two bedroom City View

  • Max. number of persons: 5
  • Area: From 125 / 1346 sq ft

Presidential Suite - two bedroom partial Kabaa view

  • Max. number of persons: 5
  • Area: From 125 / 1346 sq ft

Royal Suite Kaaba View

  • Max. number of persons: 6
  • Area: From 160 / 1722 sq ft

Signature Villa Kaaba Premier

  • Max. number of persons: 3
  • Area: From 80 / 861 sq ft

Signature Villa Kaaba View

  • Max. number of persons: 3
  • Area: From 100 / 1076 sq ft

Royal Villa City View

  • Max. number of persons: 6
  • Area: From 300 / 3229 sq ft

Royal Villa Kaaba View

  • Max. number of persons: 8
  • Area: From 300 / 3229 sq ft
Rooms

Our restaurants and bars

AL QASR

Type of cuisine: International

Our all-day dining and à la carte restaurant is a lively, vibrant space that can seat up to 200 guests at a time. It features a wide variety of Arabic, Indian, Moroccan and western cuisines.

Lunch

13:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL MAJLIS

Type of cuisine: Regional

This Levantine fine-dining restaurant provides an exceptional and traditional eastern Mediterranean-influenced dining experience. You can dine indoors or on the terrace overlooking the Grand Mosque and the Kaaba.

Lunch

00:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL NARJES

Non contractual photo

An Elegant lounge with cake - patisserie counter A tea and coffee sommelier will be on hand to provide the connoisseurs choice of loose teas and specialty coffee roasts from all over the world

NARJES TEA LOUNGE

Non contractual photo

This exclusive but informal lounge serves a variety of light snacks, sandwiches, freshly-made ice cream and freshly-baked patisserie from the counter, along with a wide variety of gourmet teas and coffees from around the world.

THE CREAMERY

Non contractual photo

This artistic, informal, fun-filled café provides a perfect hangout for your family on the terrace featuring a stunning view of the Grand Mosque and the Holy Kaaba. It serves custom-designed Teppanyaki ice cream dishes on ice-cold frozen stones.

Our guest reviews for
Raffles Makkah Palace

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

3,431 reviews

All excellent

Customer review rating 4.6/5

Omar A. Families - 18/01/2021 Confirmed reviews ALL

My family and I enjoyed the stay so much, when it comes to luxury and comfort raffles is where to stay

Love the place !!

Customer review rating 4.6/5

Fadi Families - 13/01/2021 Confirmed reviews ALL

Thank you for maintaining the great service. Very happy to be able to consider this as home time and time again.

Dear Fadi M., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice stay

Customer review rating 4.6/5

Mohammed Couples - 12/01/2021 Confirmed reviews ALL

Nice welcoming staff but the hotel was below my expectations. Furnished floors look old and bathroom's marble needs maintenance. I have stayed at Fairmont Makkah Tower several times, it's much better than Raffles.

Dear Mohammed A., Thank you for taking the time to tell us about your experience at the Raffles Makkah Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

It was very dissatisfied

Customer review rating 4.6/5

Abdullah A. Families - 28/12/2020 Confirmed reviews ALL

1- recpstionist he told me everything in the fridge for free and when I used the water they charge me 2- every order toke more than one hour even the juice

Dear Abduallah A., Thank you for taking the time to tell us about your experience at the Raffles Makkah Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

it was good but without previous informed to change it to Raffle's

Customer review rating 4.6/5

Dana A. Families - 27/12/2020 Confirmed reviews ALL

which is disappointed me is on check-out day which is on Friday at 12 pm which is ( ALJOMAH PRAYER TIME) the call me more than 3 time to leave the suite! which is (ALJUMAH KUTBA) they supposed to call before it or after it not during it

Dear Dana A., Thank you for taking the time to tell us about your experience at the Raffles Makkah Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located. Remarkable stay with top class employees

Customer review rating 4.6/5

Fuad Families - 24/12/2020 Confirmed reviews ALL

An amazing memories for me and my family since the first moment we entered the hotel.

Dear Fuad E., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing

Customer review rating 4.6/5

Dr U. Families - 23/12/2020 Confirmed reviews ALL

It's a most beautiful hotel around Haram and it was my best experience ever

Dear Saiyed U. F., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.6/5

G J. Families - 23/12/2020 Confirmed reviews ALL

The room was super clean and spacious, the view was ok , we’re hoping for Kaaba view. Parking was out of charge The service was amazing!!

Dear Ghfran S., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Luxury Stay

Customer review rating 4.6/5

Tamer F. Families - 23/12/2020 Confirmed reviews ALL

Fantastic Stay we will repeat such visit.

Dear Tamer F., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Best hotel near Alharam

Customer review rating 4.6/5

Fahad Couples - 23/12/2020 Confirmed reviews ALL

Excellent stay but there are two little annoying drawbacks. 1- No valet service and you have to drive through difficult ways to park your car. 2- You have to take 2 different elevators to and from the room.

Dear Fahad A., Thank you for taking the time to tell us about your experience at the Raffles Makkah Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

was an unforgettable visit

Customer review rating 4.6/5

Dr. E. A. Families - 19/12/2020 Confirmed reviews ALL

everything was perfect it will be our favorite Makkah hotel..especially with the panoramic Kabbah views

Dear Eman Faisal A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nothing better than this location in the world, where you can see the purest place on the planet.

Customer review rating 4.6/5

Fe… Couples - 14/12/2020 Confirmed reviews ALL

We stayed their for one night with honor neighboring KAABA, The staff were very friendly and welcoming. The facility well arranged and clean. Our room wad on the 19th floor where you can see KAABA all time and pray from the room directly with Haram speaker. Dou to COVID-19, we were allowed to perform UMRAH only, therefore the location helped us to pray all prayers behind IMAM.

Dear Mhd. F., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay, amazing location

Customer review rating 4.6/5

Majed A. Families - 13/12/2020 Confirmed reviews ALL

One of my best stay at makkah

Dear Majed Zaben a., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Extremely amazing experience

Customer review rating 4.6/5

Aaa Solo - 10/12/2020 Confirmed reviews ALL

I would like to thank you for you great experience, warm welcome, amazing service/hospitality, room upgrade, and for everything. It was the best choice I have ever had

Dear Ahmed A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.6/5

Tariq Families - 09/12/2020 Confirmed reviews ALL

I always like to stay in Raffles when I come to Makka

Dear Tariq A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.6/5

Alya A. Families - 09/12/2020 Confirmed reviews ALL

All was great except the food at Almajlas , over priced with low quality food honestly not worth the money . In comparison the breakfast was delicious

Dear Alya A., Thank you for taking the time to tell us about your experience at the Raffles Makkah Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Welcome and good stay

Customer review rating 4.6/5

Tahani J. Families - 08/12/2020 Confirmed reviews ALL

We booked for a night to perform our Omrah, everything was perfect, all staff were professional and welcoming, service was fast. The only complaint was that at night I felt a bug bite and in the morning we found the bed bug that bit me full of my blood. We took the pictures and showed it to the manager in charge while checking out. It was a bit upsetting and my mum got concerned that the bug might be transferred to our house as well.

Dear Tahani J., Thank you for taking the time to tell us about your experience at the Raffles Makkah Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Bad experience

Customer review rating 4.6/5

Anonymous Couples - 08/12/2020 Confirmed reviews ALL

Late check in, not good front desk staff, miserable room cleaning especially toilets

Dear Ali A., Thank you for taking the time to tell us about your experience at the Raffles Makkah Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

good stay after customer service treatment to the situation

Customer review rating 4.6/5

Osama E. Families - 05/12/2020 Confirmed reviews ALL

i found many insects in the suite which was previously booked in Fermont and upgraded automatically to the suite in Raffels , however the upgraded suite doesn't see the haram only a construction area . the Deputy Manager treated the situation in the second night by transferring me to a Kabaa view suite . Unfortunately this was in the second night at 4 pm which is mean that after one night and half in the hotel

Dear Osama E., Thank you for taking the time to tell us about your experience at the Raffles Makkah Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Amazing Stay

Customer review rating 4.6/5

Ahmed Families - 02/12/2020 Confirmed reviews ALL

It was my best stay in Makkah.. Every thing was amazing from luggage guy, front desk, restaurant, except the address for hotel was not clear.. Google map talking me to Ajyad Road but the hotel located in small road before Ajyad road..

Dear Ahmed Abdullah H., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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