Raffles Makkah Palace 5 stars

Customer review rating 4.6/5 3,232 reviews

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ALLSAFE approved hotel

Raffles Makkah Palace
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Hotel extras

  • 24/7 Butler Services

  • Digital IPad Check-in / Check-out

  • Easy access to Holy Haram

  • Sleep Serenity Rituals

  • Free Health Club & Spa Access

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
Catering
  • 2 restaurant(s)
  • 3 bar(s)
Leisure and activities
  • Fitness centre
  • Well-beingPaying
Business services
  • 1 meeting room(s)
  • Conventions hotel
Information message

Hotel location

Raffles Makkah Palace

King Abdul Aziz Endowment
PO Box 1281
21955
makkah
saudi arabia

Tel: +966125717888

Fax: (+966)125717999

Check-in from 16h00

Check out up to 12h00

  • By plane

    KING ABDULAZIZ INTERNATIONAL APT At 100km / 62.14 miles

  • By plane

    PR MOHAMMAD BIN ABDULAZIZ APT At 400km / 248.55 miles

  • By plane

    TAIF AIRPORT At 250km / 155.34 miles

GPS :21.429729, 39.828369

Your meetings and events

2 Meeting Rooms with partition Al Barakah and Al Dewan 1 Boardroom Al Salam.

1 

meeting room

From 1 to 1 

attendees

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Our accommodations

213 refined and sophisticated suites imbued with gracious and heartfelt service Free HSIA

Junior Suite City View

  • Max. number of persons: 3
  • Area: From 80 m² / 861 sq ft

Signature Suite Haram View

  • Max. number of persons: 3
  • Area: From 81 m² / 872 sq ft

Signature Suite Partial Kaaba View

  • Max. number of persons: 3
  • Area: From 81 m² / 872 sq ft

Signature Suite Kaaba Premier

  • Max. number of persons: 3
  • Area: From 80 m² / 861 sq ft

Signature Suite Deluxe Kaaba View

  • Max. number of persons: 3
  • Area: From 80 m² / 861 sq ft

Presidential Suite City View

  • Max. number of persons: 5
  • Area: From 125 m² / 1346 sq ft

Presidential Suite Kaaba View

  • Max. number of persons: 5
  • Area: From 125 m² / 1346 sq ft

Royal Suite Kaaba View

  • Max. number of persons: 6
  • Area: From 160 m² / 1722 sq ft

Signature Villa Kaaba Premier

  • Max. number of persons: 3
  • Area: From 200 m² / 2153 sq ft

Signature Villa Kaaba View

  • Max. number of persons: 3
  • Area: From 100 m² / 1076 sq ft

Royal Villa City View

  • Max. number of persons: 6
  • Area: From 300 m² / 3229 sq ft

Royal Villa Kaaba View

  • Max. number of persons: 8
  • Area: From 300 m² / 3229 sq ft
Rooms

Our restaurants and bars

AL QASR

Type of cuisine: International

Our all-day dining and à la carte restaurant is a lively, vibrant space that can seat up to 200 guests at a time. It features a wide variety of Arabic, Indian, Moroccan and western cuisines.

Lunch

13:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL MAJLIS

Type of cuisine: Regional

This Levantine fine-dining restaurant provides an exceptional and traditional eastern Mediterranean-influenced dining experience. You can dine indoors or on the terrace overlooking the Grand Mosque and the Kaaba.

Lunch

00:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL NARJES

Non contractual photo

An Elegant lounge with cake - patisserie counter A tea and coffee sommelier will be on hand to provide the connoisseurs choice of loose teas and specialty coffee roasts from all over the world

NARJES TEA LOUNGE

Non contractual photo

This exclusive but informal lounge serves a variety of light snacks, sandwiches, freshly-made ice cream and freshly-baked patisserie from the counter, along with a wide variety of gourmet teas and coffees from around the world.

THE CREAMERY

Non contractual photo

This artistic, informal, fun-filled café provides a perfect hangout for your family on the terrace featuring a stunning view of the Grand Mosque and the Holy Kaaba. It serves custom-designed Teppanyaki ice cream dishes on ice-cold frozen stones.

Our guest reviews for
Raffles Makkah Palace

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

3,232 reviews

Customer review rating 4.6/5

Haneef H. Families - 07/03/2020 Confirmed reviews ALL

We use to choose Raffles since last 3 years. The attraction is the guest service and they are Well deserved and very professional dealing. Other attractions is very close to Khaba and Room facilities.

Dear H., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Great location

Customer review rating 4.6/5

Muhannad K. Couples - 28/02/2020 Confirmed reviews ALL

Good stay, few problems, TV , s are small and old technology, bathroom area need to be reconfigured so it will not flood

Dear Mr. Muhannad K., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

good stay

Customer review rating 4.6/5

Dr.ashraf Couples - 28/02/2020 Confirmed reviews ALL

breathtaking view

Dear Mr. Ashraf E., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Outstanding Stay

Customer review rating 4.6/5

Ibrahim A. K. Couples - 28/02/2020 Confirmed reviews ALL

From the moment I entered the Hotel, we noticed how the staff are welcoming the customers and we noticed the satisfaction on all customers faces.

Dear Mr. Ibrahim Abu K., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Customer review rating 4.6/5

Mohsen A. Families - 28/02/2020 Confirmed reviews ALL

Everything was great as usual with Raffles, the only problem was the reservation . I wanted panoramic kaaba view , but reservation did not explain enough what kaaba view degree is . Raffles is the best in makkaha, service, staff, superclean and breakfast is wonderful.

Dear Mr. Mohsen a., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

I thanks Mr Ereiba for the best ever stay

Customer review rating 4.6/5

Jameela F. Q. Families - 28/02/2020 Confirmed reviews ALL

I would like to tha ks Mr Ereiba and all his Team for having taking care of us during the best pleasant stay

Dear Djamilla I., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Service beyond expectation.

Customer review rating 4.6/5

Alamshah Couples - 06/02/2020 Confirmed reviews ALL

What stands out between this hotel and others is the excellence service provided.From the porter to the security right up to the duty manager.Not to mention the beautiful and well furnished suite.The only improvement needed is the breakfast menu.It is catered more for Middle Eastern customer.Menu should include the Asian region particularly the Malaysian and Indonesian food.There are huge potential for this hotel to attract more Malaysian Indonesian and Singaporean customer.

Dear Alamshah B., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.6/5

Wafaa Families - 05/02/2020 Confirmed reviews ALL

Extremely helpful and respectful staff Food was very good

Dear Wafa S., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent

Customer review rating 4.6/5

Jamal A. Families - 05/01/2020 Confirmed reviews ALL

Very grateful for all the help from all the staff. Excellent location very close to the holly mosque. And very clean hotel.

Dear Jamal A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent

Customer review rating 4.6/5

U. A. Solo - 03/01/2020 Confirmed reviews ALL

Wonderful

Dear Ahmed U., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.6/5

Anonymous Families - 02/01/2020 Confirmed reviews ALL

Wonderful

Dear Amal A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Awesome!

Customer review rating 4.6/5

Ibrahim M. Solo - 01/01/2020 Confirmed reviews ALL

I felt welcomed as my home!

Dear Ibrahim M., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Was excellent

Customer review rating 4.6/5

Ali A. Couples - 31/12/2019 Confirmed reviews ALL

Overall the staff and the room facilities were exceed expectations.

Dear Ali A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very expensive hotel with untrained / unprofessional staff

Customer review rating 4.6/5

Waheed Q. Families - 25/12/2019 Confirmed reviews ALL

The hotel is designed well. But there are issues: 1) we were promised a Kaaba view room but when we hit it it was partial Kaaba view. 2) staff was unprofessional and not well trained.

Dear Waheed Q., Thank you for taking the time to tell us about your experience at the Raffles Makkah Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mrs Raana A.

Customer review rating 4.6/5

Raana A. Families - 23/12/2019 Confirmed reviews ALL

It was excellent we were very happy with our room the service & the location. The food was excellent & also the service . I would definitely InshaAllah stay with u in future.

Dear Raana A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nothing Great!!

Customer review rating 4.6/5

Riyaz D. Families - 20/12/2019 Confirmed reviews ALL

Check took 45 min and long time for checkout as they lost checkin registration form and waited time in searching and finally new form was signed. Irresponsible and careless reception team.

Dear Riyaz D., Thank you for taking the time to tell us about your experience at the Raffles Makkah Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

I was expecting the best service according to the highest rate in booking .com

Customer review rating 4.6/5

Maryam Couples - 20/12/2019 Confirmed reviews ALL

First of all: the furniture was damaged. Secondly: lowest service ever. The girls in the reception doesn't know how to do check in. The most important complaint: I get toxicity from the food in the buffet

Dear Maryam, Thank you for taking the time to tell us about your experience at the Raffles Makkah Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Amazing as usual

Customer review rating 4.6/5

Anonymous Families - 19/12/2019 Confirmed reviews ALL

We always choose this hotel, and it never disappoints us

Dear Abdulrahman A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Outstanding Service

Customer review rating 4.6/5

Mona H. A. Families - 18/12/2019 Confirmed reviews ALL

I was so excited & impressed to stay in your esteemed Hotel with my family as we have served in a professional manner, had a comfortable & pleasant stay... Hotel Managers & your team members were excellent on the reception & restaurant .... Food was very good & delicious. I would like to thank Mr Mohamed Al Magrabi Duty Manager for his outstanding Professional service & his follow ups with us before reaching the hotel. I must visit once again your hotel InshAllah

Dear Mona A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Exceptional and would love to stay there again

Customer review rating 4.6/5

Rama N. Families - 14/12/2019 Confirmed reviews ALL

They say one sweet word can make your day and it was never incorrect, I was warmly welcomed starting from the reception counter staff, lounge staff, to bell boys. I admire how spontaneous and flexible the check-in/check-out process is. Thank you

Dear Rama N., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
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