Hotel - Raffles Makkah Palace
Raffles	 Hotel Raffles	 Hotel

Raffles Makkah Palace

4.6/5 3,129 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

Business services

See all services

Ramadan check in time: 18:00.

Hotel location

Your meetings and events

2 Meeting Rooms with partition Al Barakah and Al Dewan 1 Boardroom Al Salam.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AL NOUR 61 m2 0 m 0 0 0 0 0

Our rooms

213 refined and sophisticated suites imbued with gracious and heartfelt service Free HSIA

  • 214 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • WIFI in your room
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.6/5 ALL Rating 3,129 reviews

Our guest reviews for
Raffles Makkah Palace

100% genuine reviews from our guests

Find out more
Mona A. A. Families - 02/12/2019 Confirmed reviews ALL
« very good to be there »

The staff are wonderful, people who worked behind did well, and I thank mr. Khalid in an accountant to make think is easy. The room and food were good accept toilet in my room the small one was problem water didn't go until plumper came and fixed. Reception was very fast doing registered and passing room card.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mona A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fawaz A. Families - 28/11/2019 Confirmed reviews ALL
« Excellent »

The view & room service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fawaz A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amar Couples - 27/11/2019 Confirmed reviews ALL
« The Best Hotel in this area »

The best experience ever, high quality standards, dedicated personnel, irreproachable cleanliness.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amar L., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fahad B. S. A. S. Families - 25/11/2019 Confirmed reviews ALL
« Comfortable »

Views are great. Service is good. Rooms are clean. Staff are helpful. F&B is great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fahad Bin Saad A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amal A. Families - 20/11/2019 Confirmed reviews ALL
« The suite is comfortable »

The experience is good and the suite is comfortable and service is good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hila A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ashif M. K. Friends - 20/11/2019 Confirmed reviews ALL
« Mr »

Extremely satisfied with all the departments! Breakfast! Room services! Cleanness! Very friendly staff!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashif k., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mohamed Friends - 20/11/2019 Confirmed reviews ALL

Cleanning Very nice reception Smile an kihd faces from al the workers

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Munirah Families - 18/11/2019 Confirmed reviews ALL
« Wonderful »

Mostly everything was perfect . Staff were very helpful and friendly. Super clean and elegant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Munirah A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hana Families - 15/11/2019 Confirmed reviews ALL
« I felt that I was at home all staff very helpful in the very near future I would love to come back. »

I will always come back to this hotel I feel it's my second home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hana B., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Aysha A. D. U. N. (. A. Families - 14/11/2019 Confirmed reviews ALL

awesome Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mubarek A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ghassan A. Families - 13/11/2019 Confirmed reviews ALL
« amaze me with the art of hospitality »

Thanks for all staff to make our stays comfortable .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ghassan A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Solo - 12/11/2019 Confirmed reviews ALL
« Excellent »

As usual the best hotel in the holly city of Makkah.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdulhakim A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Syed K. Families - 07/11/2019 Confirmed reviews ALL
« Reward them 6 stars »

Best hotel in Saudi Arabia

Our hotel has responded to the review
Our hotel has responded to the review

Dear Syed Aqeel K., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nasrin Families - 05/11/2019 Confirmed reviews ALL
« Great experience at Raffles »

Amazing experience where the friendly staff made the stay. Will be staying with you again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nasrin M., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Couples - 05/11/2019 Confirmed reviews ALL
« Not happy »

Was so unprofessional you asked me to send a copy of my credit card 18 hrs before my arrival. The threaten email was sent the night before my arrival at 8 pm asking for a copy of my credit card and National I’d before 10 pm that night or my booking will be canceled This is enough attitude to ruined my stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rima A., Thank you for taking the time to tell us about your experience at the Raffles Makkah Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Yasser A. Families - 05/11/2019 Confirmed reviews ALL
« Not Sure! »

Excellent location amazing view outstanding housekeeping service( with corrective action after minor issue reported ) but unfortunately booking and arrival experience were horrible and management support was almost null and minimal!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yasser A., Thank you for taking the time to tell us about your experience at the Raffles Makkah Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Ibrahim A. Families - 04/11/2019 Confirmed reviews ALL
« It was an enjoyable experience »

It was quiet and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ebtesam B., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Families - 02/11/2019 Confirmed reviews ALL

Making our Hotel booking was nightmare, I was trying from Dubai to book directly through hotel reservation, when I called hotel number +966 12…, the person transfer me to the reservation and then I am on hold for 10 to 15 minutes no response, in one day I made almost 7 to 8 call trying my luck but no success this went for couple of days and then I give up then I called my friend in Jeddah he then book for me, upon arrival in Hotel every thing was ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siraj Ahmed K., Thank you for taking the time to tell us about your experience at the Raffles Makkah Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mohammed Families - 31/10/2019 Confirmed reviews ALL
« Mohammed »

It was satisfactory though disappointing that I did not get reward points for the expensive stay. I am not willing to return if I am not rewarded for the stay. I opt to go for another chain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammed A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Faisal Couples - 31/10/2019 Confirmed reviews ALL
« Great service »

Service was the great and so was the location. The hotel needs a little refurbishing - for example the stop plug in the bath was not working. But otherwise a really great stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Faisal R., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Our most recent 20 reviews
See more reviews

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
ALL - Accor Live Limitless
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates