Fairmont The Palm 5 stars

Customer review rating (ALL Rating) 4.6/5 8,583 reviews

ALLSAFE approved hotel

Information message

Hotel extras

  • Access to 8 heated swimming pools and a beautiful private beach

  • A collection of 12 restaurants serving cuisines from all over the world

  • Fairmont Falcons Kids Club for all children aged 18 months to 16 years old

  • Minutes away from Nakheel Mall and The View obvervatory

  • Minutes away from Aquaventure water park and The Pointe

Hotel location

Fairmont The Palm

Palm Jumeirah
72413 dubai
united arab emirates

Fax: (+971)44573399

Check-in from 15h00

Check out up to 12h00

  • INTERNET CITY:  Red & Green Internet City

  • By plane

    ABU DHABI INTERNATIONAL AIRPORT At 105km / 65.24 miles

  • By plane

    AL MAKTOUM INTERNATIONAL AIRPORT At 39km / 24.23 miles

  • By plane

    DUBAI INTERNATIONAL AIRPORT At 35km / 21.75 miles

GPS:25.1101522, 55.1388451

Your meetings and events

Easily accessible from Dubai International Airport or the city center, Fairmont The Palm is the ideal venue for impressive corporate and private events. Choose from eight flexible event spaces, many with natural lighting and incredible Dubai Marina views.The largest venue is the Palm Ballroom, with space for up to 500 people. Alternatively, ask our dedicated planning team about spectacular al fresco events (from business receptions to society weddings) in the Palm Courtyard or Seaview Garden.Eight versatile rooms almost all flooded with natural light include a ballroom that can accommodate upwards to 700 guests and outdoor venues including a courtyard and sea facing terraces all with comprehensive audio visual technology.

Room descriptions and layouts

16 

meeting rooms

From 1 to 500 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • WIFI access

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Opulent furnishings in rich metallic shades, a private balcony and a magnificent marble bathroom. These are the luxuries you can expect from each of the 391 rooms and suites at our 5-star Palm Jumeirah Dubai hotel. Ask about connecting rooms for families.

Our guest reviews for
Fairmont The Palm

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

8,583 reviews

TripAdvisor Rating 4.5/5

8,541 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Very good stay

Customer review rating 5.0/5

Lissy Families - 30/11/2021 Confirmed reviews ALL

We came for a family wedding... amazing trip

Good hotel with good location

Customer review rating 4.0/5

N. Business - 30/11/2021 Confirmed reviews ALL

I stayed for 6 nights. Overall everything was grate except one thing: I had ants in my room. May be because it was a 1st floor or other reason, I don't know but it was surprise for me.

Dear Riashina N., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, Janine Gerlich Resident Manager Fairmont The Palm

Outstanding location, view, service, food, and drinks.

Customer review rating 5.0/5

Suzanne M. Families - 30/11/2021 Confirmed reviews ALL

We stayed one week, and every minute was perfect. The atmosphere, service, and staff were outstanding.

Amazing

Customer review rating 4.0/5

Alexander R. U. R. Business - 29/11/2021 Confirmed reviews ALL

The hotel facilities and services are excellent.

Dear Alexander Ugarte R., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, Janine Gerlich Resident Manager Fairmont The Palm
Customer review rating 4.0/5

Paul B. Couples - 29/11/2021 Confirmed reviews ALL

We had a very good holiday mainly due to the very good and friendly service from the staff and in particular Aliae Edabbab - Assistant Fairmont Gold Manager who resolved a problem with our room booking caused by our Travel Agent. Aliae was great and arranged a really nice room for us after our travel agent messed up our booking. there is some building work at the front of the hotel, but this will be finished very soon. when it is completed it will add to some great bars and restaurants that you can walk to on the front.

Dear Paul B., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, Janine Gerlich Resident Manager Fairmont The Palm

Lovely people, great and warm environment, prompt to help, well located

Customer review rating 4.5/5

Thyssia Business - 29/11/2021 Confirmed reviews ALL

Overall the experience is unique for a first visit in Dubai. I could have stayed longer but rate was quite expensive. One observation : they don't change beddings every day :(

Dear Thyssia K., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, Janine Gerlich Resident Manager Fairmont The Palm

Just perfect!

Customer review rating 4.5/5

H Families - 29/11/2021 Confirmed reviews ALL

Amazing stay! Amazing staff Did everything to make us feel more than welcome The only downside was the construction work which is unavoidable. Can’t wait to be back

Dear Husna M., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor or a travel review site of your choice through the below link: Trip Advisor https://www.tripadvisor.ca/UserReviewEdit-g295424-d37…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__ca__2F__Hotel__5F__Review__2D__g295424__2D__d37…__2D__Reviews__2D__or10__2D__Fairmont__5F__The__5F__Palm__2D__Dubai__5F__Emirate__5F__of__5F__Dubai__2E__html-Fairmont_The_Palm-Dubai_Emirate_of_Dubai.html Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, Janine Gerlich Resident Manager Fairmont The Palm
Customer review rating 5.0/5

Charlie H. Couples - 28/11/2021 Confirmed reviews ALL

The only thing I wasn’t happy with at the hotel was that we were told we would need to pay a supplement of AED 100 each when eating at the Frevo restaurant, however, when we ate there we were charged AED 295 each. I’m not sure why this happened but I wasn't happy with it. Apart from that, we had the most amazing time at the hotel. The staff were very friendly and helpful and would always smile and say hello when you walked past them. The hotel itself was stunning, very clean and the garden out the back of the hotel with the lights on the trees, looking over the city, was the most amazing view and we loved coming down to see it before dinner every night. The breakfast was great with plenty of options and the restaurants all served delicious food and the service was great. The pool area was nice and relaxing and the staff there were also great, and the same goes for the beach. The room we stayed in wasn’t a sea view but we still had a nice view. It was always very clean and tidy and the air conditioning was great after a hot day/evening outside. Lastly, the location of the hotel was great too, just at the start of the palm so it was easy to get cabs to the marina and the mall. Overall we had the best time and would 100% go back to the Fairmont on the palm if we found the right price. Many thanks for providing us with a great experience!

Dear Emma H., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor or a travel review site of your choice through the below link: Trip Advisor https://www.tripadvisor.ca/UserReviewEdit-g295424-d37…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__ca__2F__Hotel__5F__Review__2D__g295424__2D__d37…__2D__Reviews__2D__or10__2D__Fairmont__5F__The__5F__Palm__2D__Dubai__5F__Emirate__5F__of__5F__Dubai__2E__html-Fairmont_The_Palm-Dubai_Emirate_of_Dubai.html Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, Janine Gerlich Resident Manager Fairmont The Palm

Average stay

Customer review rating 3.5/5

Miss P. Couples - 28/11/2021 Confirmed reviews ALL

Arrived at 1.30pm from another hotel. Had to wait till 3pm to check in. Was asked by the lady on the desk for my phone number so that she can call when room was ready. gave it her and advised her that my phone is currently not accepting calls. Was sat in reception and had to go and check again at 3.15pm to see if the room was ready, lady said she tried calling me. Room was spacious, modern and clean. Great views from the balcony. In terms of the food and drink, we are disappointed. Was not informed that the buffett restaurant was closed for lunch and dinner when I emailed guest services a few weeks before to obtain the menus for the ala cartes. Found this out when we checked in. We had to pay for bottles of water when we visited the al la cartes. Surely this should be an essential provided with dinner, even if it just standard mineral water. We have stayed at other hotels in Dubai where this was provided. The options for vegetarians mains were limited in the asian and sea grill restaurants. Good location with malls on the doorstep. Maybe have a pathway/stairs for guests to walk up and down to access the street and hotel, found it was quite dangerous doing this when there were cars coming so close to you.

Dear Kirti P., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, Janine Gerlich Resident Manager Fairmont The Palm

Good location, luxurious and comfortable

Customer review rating 5.0/5

Jamie Couples - 28/11/2021 Confirmed reviews ALL

Good location, kind and attentive staff. Fantastic food. Bed is like sleeping on a cloud. A great hotel

Dear Jamie M., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, Janine Gerlich Resident Manager Fairmont The Palm

Good stay

Customer review rating 4.0/5

Yamen D. Business - 28/11/2021 Confirmed reviews ALL

It was a nice experience overall, the only negative point was related to "Cleanliness" in which hair was found in the shower box. It was very annoying!

Dear Yamen D., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, Janine Gerlich Resident Manager Fairmont The Palm

Great location

Customer review rating 2.5/5

Samar A. Friends - 28/11/2021 Confirmed reviews ALL

The front reception desk was not very friendly, at times they were rude.

Dear Samar, Thank you for taking the time to tell us about your stay at the Fairmont The Palm. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In relation to the impression that we have left you about our staff, this is certainly not the feeling that we would want you to feel. I do apologize that you left with that memory. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Best Regards, Adie Gallardo Cluster Guest Experience and Quality Manager

Excellent stay

Customer review rating 5.0/5

Pc Business - 28/11/2021 Confirmed reviews ALL

Excellent service, room and facilities. Gold lounge well worth the upgrade.

Dear Paul C., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor or a travel review site of your choice through the below link: Trip Advisor https://www.tripadvisor.ca/UserReviewEdit-g295424-d37…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__ca__2F__Hotel__5F__Review__2D__g295424__2D__d37…__2D__Reviews__2D__or10__2D__Fairmont__5F__The__5F__Palm__2D__Dubai__5F__Emirate__5F__of__5F__Dubai__2E__html-Fairmont_The_Palm-Dubai_Emirate_of_Dubai.html Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, Janine Gerlich Resident Manager Fairmont The Palm

Good Location but something missing

Customer review rating 3.5/5

Anonymous Couples - 28/11/2021 Confirmed reviews ALL

Lovely hotel in a great location but didn’t feel very welcome

Dear Lindsey L., Dear, Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, Janine Gerlich Resident Manager Fairmont The Palm

Good location, friendly staff

Customer review rating 4.5/5

Mohamed A. Business - 28/11/2021 Confirmed reviews ALL

Good overall

Dear Mohamed A., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards, Janine Gerlich Resident Manager Fairmont The Palm

Dangerous staff

Customer review rating 0.5/5

Anonymous Business - 28/11/2021 Confirmed reviews ALL

I was horrified to find a member of your staff heading into the dressing room area of my suite to hang up a suit when I was about to step into the shower. To say this was an invasion of privacy is a massive understatement. If it had been my wife and not myself the staff member discovered unclothed I would have called the police. I raised this with the front desk at check out only to be told the member of staff was simply doing their job of hanging the clothes up. Totally disagree. If you get no answer when you enter the room and you can hear the shower running you don’t come into the area where that person is likely to be in or about to get in the shower. I won’t be staying with you again.

Dear Mr. Julian, Thank you for taking the time to tell us about your stay at the Fairmont The Palm. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I do understand that you were met by our Front Office Manager and he has assured you that our staff has no intention to invade your privacy as there was no do not disturb sign on the door and that he was returning a laundry on a specific time that you requested. We have a procedure in place to ensure that we introduce ourselves prior to entering the room and this has been followed in this case. We appreciate you sharing your concerns and for your feedback. Sincerely, Best Regards, Adie Gallardo Cluster Guest Experience and Quality Manager

Eastern in Dubai

TripAdvisor rating 3.0/5

KlausL358 Family - 14/04/2021 TripAdvisor review

The hotel and the location is very nice. A lot to do in the surrounding as well. We were picking the hotel especially because it's part of the Accor Group to make use of the member benefits. Unfortunatly besides a room upgrade I didn't turned out to be the case.The hotel has a passion for queueing. We had to wait every moring 15-20min for a breakfast table outside. Queue for a wrist band to receive towel every day. Like in low end hotel the guest were reserving deck chairs at the pool as well. Some of the service employees had quite an attitute. Not sure if they understood the concept of customer centric. Not want to forget a couple of nice experience on the child care the pool / restaurent treatment as well. All in all we would not book this hotel again.

Dear KlausL358, Thank you for taking the time to share your impressions following your recent stay at Fairmont The Palm! Needless to say that we were disheartened to learn that your experience was not exactly what you would have preferred. If only we knew about your disappointment during your stay, we would have done the necessary to regain your trust and make sure that you are leaving the property with only good impressions. As we take all reviews into consideration, we would like to receive more details from you. This is clearly not the experience we strive to offer our guests and your feedback will be very valuable to assist us in improving our service. I would be grateful if you can contact us at Palm.GuestRelations@Fairmont.com. We do hope that you will still give us the opportunity to be of service to you so that we are able to correct the negative impression and turn around your experience. Sincerely, Klaus Assmann General Manager Fairmont The Palm

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