Fairmont The Palm

Fairmont The Palm 5 stars

Customer review rating (ALL Rating) 4.4/5 2,577 reviews

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Description

Hotel extras

  • Access to 8 heated swimming pools and a beautiful private beach

  • A collection of 12 restaurants serving cuisines from all over the world

  • Fairmont Falcons Kids Club for all children aged 18 months to 16 years old

  • Minutes away from Nakheel Mall and The View obvervatory

  • Minutes away from Aquaventure water park and The Pointe

ALLSAFE approved hotel

Hotel location

Fairmont The Palm

Palm Jumeirah
72413 DUBAI
United Arab Emirates

Telephone +971 4 457 3388

Fax +971 4 457 3399

  • INTERNET CITY:  Red & Green Internet City

  • By plane

    ABU DHABI INTERNATIONAL AIRPORT At 105km / 65.24 miles

  • By plane

    AL MAKTOUM INTERNATIONAL AIRPORT At 39km / 24.23 miles

  • By plane

    DUBAI INTERNATIONAL AIRPORT At 35km / 21.75 miles

GPS:25.1101522, 55.1388451

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Easily accessible from Dubai International Airport or the city center, Fairmont The Palm is the ideal venue for impressive corporate and private events. Choose from eight flexible event spaces, many with natural lighting and incredible Dubai Marina views. The largest venue is the Palm Ballroom, with space for up to 500 people. Alternatively, ask our dedicated planning team about spectacular al fresco events (from business receptions to society weddings) in the Palm Courtyard or Seaview Garden. Eight versatile rooms almost all flooded with natural light include a ballroom that can accommodate upwards to 700 guests and outdoor venues including a courtyard and sea facing terraces all with comprehensive audio visual technology.

Room descriptions and layouts

16 

meeting rooms

From 1 to 500 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

Opulent furnishings in rich metallic shades, a private balcony and a magnificent marble bathroom. These are the luxuries you can expect from each of the 391 rooms and suites at our 5-star Palm Jumeirah Dubai hotel. Ask about connecting rooms for families.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,577 reviews

TripAdvisor Rating  4.5/5  9,629 reviews

Certificate of excellence 2022

AC not cooling in our room during the stay

Customer review rating 2.5/5

Roshelle R. Families - Confirmed reviews ALL

Reception staffs are nice and the place/amenities are good. Just that our ac was not cooling the whole night so we weren't able to sleep well. Also, in the morning i requested for bottles of drinking water but it never came. I even put a note outside our door to refill our water when we went to the pool. A bit disappointed in our stay given that it's fairmont, not expecting it.

Dear Roshelle, Thank you for sharing your comments. Please accept our sincere apologies for the discomfort you experienced during your stay. We would have loved to have had the opportunity to correct the situation while you were here if we have been notified of the problem. This is certainly not how we wish our guests to feel and we are concerned to learn this of late. We also would like to apologize for the delay in delivering the water bottles in your room. We truly hope you will return in the future so we can have the opportunity to provide the level of service you deserve Best Regards, Adie Gallardo Cluster Guest Experience and Quality Manager

Disappointed

Customer review rating 1.0/5

Terry S. Families - Confirmed reviews ALL

Misled, free soft drinks on 9th floor and couldn’t take to pool, half board meals had hidden charges,

Dear Terence, Thank you for taking the time to tell us about your stay at the Fairmont The Palm. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are sorry that you are unable to bring out food and drinks from the lounge to the pool as this is meant to be consumed in the lounge only. As for the half board inclusions, we have are providing the same benefits as what your travel agent has informed you. We are sorry that you felt that the information is not as concise as we hope it could be. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on if you wish to discuss this matter in further details. Sincerely, Adie Gallardo Cluster Guest Experience and Quality Manager

Great Staff

Customer review rating 5.0/5

Gary Couples - Confirmed reviews ALL

Great from check in to check out

Dear Gary, We very much appreciate your comments regarding your stay at the Fairmont The Palm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adie Gallardo Cluster Guest Experience and Quality Manager

Good Stay

Customer review rating 4.5/5

Yousif Business - Confirmed reviews ALL

Overall excellent. The lady in reception welcome me on arrival and providing refreshment was great experience. Room was good and very good breakfast. Nice Restaurent’s as well. When I wanted to speak with reception on one occasion they were all busy for some time and I had to come later. Not sure why food is not delivered to rooms.

Dear Yousif, We very much appreciate your comments regarding your stay at the Fairmont The Palm. It is always great to receive feedback- both positive and negative. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do apologize that you had to wait for the some time to get assistance when you approach the reception during the busy times in the reception. As for the delivery of the outside food- we are sorry that we are unable to deliver it to the room and guests are required to pick them up at the lobby as well. Thank you again for sharing your experience and we are hoping to be able to serve you once again in the future. Sincerely, Best Regards, Adie Gallardo Cluster Guest Experience and Quality Manager

Amazing hotel

Customer review rating 5.0/5

Nadine C. Friends - Confirmed reviews ALL

Couldn’t fault this hotel, from the staff to the facilities! Every part of our stay was perfect! Beautiful restaurants, plenty to chose from the half board selection, lovely pools & private beach. Friendly helpful staff especially a girl called suita who checked us in she was very helpful & even sent a birthday cake to the room for me.x

Dear Nadine, We very much appreciate your comments regarding your recent stay at Fairmont The Palm. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If your time permits, we would love for you to share your experience with Suity our receptionist to other travelers by sharing this in Tripadvisor. You may click the link https://bit.ly/3q0kz1g Thank you again for sharing your experience and we look forward to warmly welcoming you again to Fairmont The Palm in the near future. Yours sincerely, Adie Gallardo Cluster Guest Experience and Quality Manager

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