Fairmont Makkah Clock Royal Tower 5 stars

Customer review rating (ALL Rating) 4.2/5 3,884 reviews

Hotel extras

  • Free WiFi

  • Steps from Holy Kaaba

  • Kaaba view rooms

  • Breakfast from 6 AM to 10:30 AM

  • Laundry and ironing services

ALLSAFE approved hotel

Hotel location

Fairmont Makkah Clock Royal Tower

King Abdul Aziz Endowment, Clock Towers Complex, PO Box 762
MAKKAH
Saudi Arabia

GPS:21.417981, 39.825229

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 2,000 

attendees

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Our accommodation(s)

An impressive location just steps away from the holy Kaaba, make our 5-star rooms and suites at Royal clock tower, A Fairmont hotel Makkah your first choice accommodation for Umrah or Hajj. We have the best views over Kabb or Haram in Makkah

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,884 reviews

TripAdvisor Rating  4.0/5  4,101 reviews

Umrah

TripAdvisor rating 5.0/5

Azim P TripAdvisor review

The staff at the restaurant were amazing. Riyas Hussain was very welcoming and always showed us to our table. He made sure we were comfortable and had enough to eat. Every morning he would bring us fresh parathas and karak chai.

Bad experience.

TripAdvisor rating 1.0/5

Essam E Friends getaway - TripAdvisor review

No view for Kaaba, very complicated and unfriendly signs for the lifts a very bad experience when checking out as i was asked to pay SAR 160 for a dinner already paid in cash and the discussion was unpleasant and disappointing until it was confirmed by the accountant that it was paid.

Dear Essam, We take all reviews seriously to constantly improve our services, as your satisfaction is our top priority. Let us assure you that the concerned departments have been informed about your experience, and we promise to exceed your expectations on your next visit. Warm regards, Makkah Clock Royal Tower, A Fairmont Hotel.

Lovely stay, location is extremely good

TripAdvisor rating 4.0/5

Amel E Couples - TripAdvisor review

Although the check in part was not that good or as expected, however, the whole experience after that was extremely good. Breakfast is good, rooms are big and clean. Close to haram, there is a mall connected and have food options. Males and females prayer's room facing Kabba.

Dear Amel, we pride ourselves on providing the best possible service, so we are glad that you enjoyed our location, breakfast, room size, room cleanliness, and prayer room yet let us assure you that your feedback about check-in has been delivered to the concerned departments we take all reviews seriously to continuously improve our services. We hope to have the opportunity to serve you again soon. Kind regards, Makkah Clock Royal Tower, A Fairmont Hotel.

Mr

TripAdvisor rating 5.0/5

617yahyae Families - TripAdvisor review

Great hotel with easy access to the mosque & within a big shopping mall. Staff are great specially the one in the restaurant who were very friendly and helpful. Front desk and concierge staff are good but not very informative. Room was clean, good condition furniture, good amenities overall but no coffee machine. Room was really quiet. The room service is available 24 hours with nice menu to order at anytime.Riyaz Hussain m3

Dear Yahya, we are glad you are satisfied with our hotel's location, given that it is the closest to the Masjid Al-Haram. we are delighted to hear that our restaurant staff and reception staff have made your stay pleasant. We promise to continuously develop our services to give you a memorable stay during every visit, and we are glad that our room service, furniture, and amenities have got your satisfaction. We want to express our sincerest gratitude for your kind words towards Mr. Riyaz Hussain as he continually strives to deliver excellent service to ensure our guests fully enjoy their stay among us. yet let us assure you that your feedback has been delivered to the concerned departments as we take all reviews seriously to continuously improve our services. We hope to have the opportunity to serve you again soon. Kind regards, Makkah Clock Royal Tower, A Fairmont Hotel.

NOTHING BUT DISAPPOINTMENT

TripAdvisor rating 1.0/5

mahai2023 TripAdvisor review

It was the worst experience in our entire experiences of travelling. Starting from the hotel literally being no less than mall/market. Their services were the worst. After paying so much the least you expect is warm food for breakfast & some form of courteousness from the staff. But all we got was cold food, the worst spread. Every service from asking for a bell boy to any kits from housekeeping to literally registering our car for entry. Every procedure was delayed and performed with utmost laziness by the staff. Didn’t expect such a disappointment after paying such a high price. They are just lucky they’ve got a good location. That’s all what the hotel really has. The worst thing of all were the lifts. Every time you enter one you realise it’s a death wish and you’ll either make it or you simply won’t today. If I start writing about every traumatic trip in the lift. I’ll need at least 50 more pages it was so bad.

Dear maha, Your situation is far from our usual high standards, given that our guests' satisfaction is our top priority. Let us assure you that the departments concerned have been informed about your experience with services, housekeeping, food, staff and elevators we will do our best to take your feedback into action and promise to meet your expectations on your next visit. Kind regards, Makkah Clock Royal Tower, A Fairmont Hotel.

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Other web-users rate our hotel

  • 3,618 reviews 8.6/10 Location
  • 4,293 reviews 7.6/10 Room
  • 9,693 reviews 8.8/10 Service
  • 79 reviews 4.8/10 WiFi
  • 1,991 reviews 8.2/10 Cleanliness
  • 1,832 reviews 8.3/10 Food
  • 1,376 reviews 3.9/10 Amenities
  • 1,173 reviews 8.5/10 Breakfast

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