Fairmont Makkah Clock Royal Tower 5 stars

Customer review rating 4.2/5 9,447 reviews

Fairmont Makkah Clock Royal Tower
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Hotel extras

  • Free WiFi

  • Steps from holy Kaaba

  • Free Parking

  • Breakfast from 6 AM to 10 AM

  • Laundry and ironing services

Services in the hotel and nearby

Check-in from 17h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Well-lit parking
  • Wheelchair access
  • Outdoor playground for childrenPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
Catering
  • 6 restaurant(s)
  • 2 bar(s)
Leisure and activities
  • Fitness centre
  • Well-being
  • Outdoor playground for children
Business services
  • 1 meeting room(s)
Information message

Due to the current situation, we inform you that our hotel is temporarily closed.

Hotel location

Fairmont Makkah Clock Royal Tower

King Abdul Aziz Endowment
Abraj Al Bait Complex
PO Box 762

makkah
saudi arabia

Tel: +96612 571 7777

Fax: (+966)12 571 7666

Contact email

Check-in from 17h00

Check out up to 12h00

  • MASJID AL HARAM :  Ajyad Street Masjid Al Haram

  • MAKKAH CLOCK ROYAL TOWER :  Abraj Al Bait Makkah Clock Royal Tower

  • By plane

    KING ABDULAZIZ INTL AIRPORT At 100km / 62.14 miles

GPS :21.417981, 39.825229

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Our accommodations

Fairmont Room King City

  • Max. number of persons: 2
  • Area: From 46 m² / 495 sq ft
  • Views: City side *

* Subject to availability

Fairmont Room Twin City

  • Max. number of persons: 2
  • Area: From 46 m² / 495 sq ft
  • Views: City side *

* Subject to availability

Studio Twin City

  • Max. number of persons: 3
  • Area: From 45 m² / 484 sq ft
  • Views: City side *

* Subject to availability

Fairmont Room Triple City

  • Max. number of persons: 3
  • Area: From 46 m² / 495 sq ft

Signature Room Twin Kaaba

  • Max. number of persons: 3
  • Area: From 46 m² / 495 sq ft

Residential Suite Twin Kaaba

  • Max. number of persons: 3
  • Area: From 95 m² / 1023 sq ft

Two Bedroom Suite Haram

  • Max. number of persons: 6
  • Area: From 172 m² / 1851 sq ft

2 Bedroom Signature Suite Kaaba

  • Max. number of persons: 6
  • Area: From 172 m² / 1851 sq ft

Fairmont Twin City Handicap

  • Max. number of persons: 2
  • Area: From 46 m² / 495 sq ft

Fairmont Gold Twin City

  • Max. number of persons: 3
  • Area: From 46 m² / 495 sq ft

Deluxe Room King Haram

  • Max. number of persons: 2
  • Area: From 46 m² / 495 sq ft

Deluxe Room Twin Haram

  • Max. number of persons: 2
  • Area: From 46 m² / 495 sq ft

Studio Room Twin Haram

  • Max. number of persons: 2
  • Area: From 45 m² / 484 sq ft

Fairmont Gold Twin Haram

  • Max. number of persons: 2
  • Area: From 46 m² / 495 sq ft

Studio Room Twin Kaaba

  • Max. number of persons: 3
  • Area: From 45 m² / 484 sq ft

Fairmont Gold Twin Kaaba

  • Max. number of persons: 2
  • Area: From 46 m² / 495 sq ft

Residential Suite Twin Haram

  • Max. number of persons: 3
  • Area: From 95 m² / 1023 sq ft

Residential Quad Haram

  • Max. number of persons: 4
  • Area: From 95 m² / 1023 sq ft

Junior Suite King Kaaba

  • Max. number of persons: 4
  • Area: From 92 m² / 990 sq ft

Junior Suite King City

  • Max. number of persons: 3
  • Area: From 92 m² / 990 sq ft

Junior Suite King Haram

  • Max. number of persons: 3
  • Area: From 92 m² / 990 sq ft

Fairmont Gold Junior Suite Kaaba

  • Max. number of persons: 3
  • Area: From 86 m² / 926 sq ft

Duplex Suite 2 Bedroom Kaaba

  • Max. number of persons: 4
  • Area: From 105 m² / 1130 sq ft

Fairmont Gold Signature Suite Haram

  • Max. number of persons: 6
  • Area: From 172 m² / 1851 sq ft

Fairmont Gold Signature Suite Kaaba

  • Max. number of persons: 6
  • Area: From 172 m² / 1851 sq ft

Fairmont Gold Executive Suite City

  • Max. number of persons: 5
  • Area: From 138 m² / 1485 sq ft

Presidential Suite Kaaba View

  • Max. number of persons: 4
  • Area: From 184 m² / 1981 sq ft

Royal Suite Kaaba

  • Max. number of persons: 4
  • Area: From 328 m² / 3531 sq ft

Grand Royal Suite Kaaba

  • Max. number of persons: 6
  • Area: From 720 m² / 7750 sq ft

Duplex Suite Twin Kaaba

  • Max. number of persons: 4
  • Area: From 105 m² / 1130 sq ft

Apartment Suite King Kaaba

  • Max. number of persons: 4
  • Area: From 135 m² / 1453 sq ft
Rooms

Our restaurants and bars

ATYAF

Type of cuisine: International

Casual, contemporary, all-day dining, featuring a kitchen theater, a juice station, and a pizza and pasta station. The menu offers a meeting point of the cuisines of the Middle East, Asia, North Africa, the Levant and the Mediterranean.

Lunch

13:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL DIRA

Type of cuisine: Thematic cuisine

In a palatial Saudi setting - prepare to be dazzled by a lavish buffet an almost endless selection of dishes ranging from authentic Bedouin to Levant and live ouzi stations.

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MAZEDAR

Type of cuisine: Thematic cuisine

Indian A La Carte Menu - This restaurant features a striking tandoor station - authentic spice blends and a stylish - contemporary ambiance.

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AJA

Type of cuisine: Thematic cuisine

A casual Asian noodle restaurant serving the freshest noodles - dim sum - soups and fried rice dishes - wok station - great selection of Indonesian cuisine - such as nasi goreng - bakmi goreng and mee goreng.

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE GRILL

Type of cuisine: Barbecue

The first a la carte fine dining establishment in any hotel in Makkah - this steakhouse boasts a warm elegance and stylish presentation of the finest cuts of meat. Hrs of Operation: Tuesday and Wednesday 7:00pm to 11:00am

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL DAR

Type of cuisine: Thematic cuisine

A boutique style Lebanese buffet with a shawarma station - plus table service of cold mezzeh on fine china - promises traditional tastes with a modern flair. Ala Carte Concept. Lebanese

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MAZAQ

Non contractual photo

An extensive portfolio of coffees and teas - interpreted by our coffee and tea sommelier - awaits at this patisserie and lounge. Open 10.00am - Closed 12.00pm.

MIRKAZ

Non contractual photo

This street side cafe shows its modern flair in both cuisine and decor. Enjoy signature coffee roasts from around the world - accompanied by chocolate and sweets - in a relaxed environment. Open 13.00pm and close 23.00pm.

Our guest reviews for
Fairmont Makkah Clock Royal Tower

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

9,447 reviews

good stay

Customer review rating 4.2/5

Hassan Families - 07/03/2020 Confirmed reviews ALL

I spent a good time and warm hospitality I found the staff keen to make my stay great

Dear Hassan E., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best hotel in town

Customer review rating 4.2/5

Tamer Couples - 28/02/2020 Confirmed reviews ALL

As Accor loyal member it is always a pleasure to stay in Fairmont for the second consecutive time in 10 days ...although the guy did my check in was externally rude and refuse to put me in high floor because I have selected city view however ,his supervisor did a nice job to offer me the high floor and the welcome drink for my membership...nice and clean rooms, friendly stuff and the food for just great ....definatelly will come back

Dear Mr. I., We very much appreciate your very positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I was pleased to learn that you had an enjoyable stay although you felt that the level of service with regards to receptionist during check-in could be improved. I have looked into this matter and I can inform you that the necessary corrective action has taken place to ensure that this incident will not reoccur in the future. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Excellent location and highly committed service

Customer review rating 4.2/5

Qasim Families - 18/02/2020 Confirmed reviews ALL

It was nice experience to stay here

Dear Mr. R., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Well located

Customer review rating 4.2/5

Anon Families - 17/02/2020 Confirmed reviews ALL

The hotel itself was lovely and luxurious. However the lack of service leaves a lot to be desired. In particular breakfast time seemed quite disorganised. There seem to be a lack of staff and certainly little in the way of customer service. Compared with other five-star institutes I think the service leaves a lot to be desired.

Dear Mr. Mohammed Moontarin A., Thank you for taking the time to tell us about your experience at the Fairmont Makkah Clock Royal Tower. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Houssine Ben Salah Assiatnt Guest Relations Manager

Good stay

Customer review rating 4.2/5

Anonymous Families - 12/02/2020 Confirmed reviews ALL

Nice hotel staff are very responsive

Dear Mr. I., We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Good stay

Customer review rating 4.2/5

Emad A. H. S. Solo - 10/02/2020 Confirmed reviews ALL

Generally was good stay however the elevators were always fully loaded with people during praying times, elevators we’re stopping almost every floor and occupied with maximum number of people

Dear Mr. A., We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. On your comment regarding elevators, I apologize for the inconvenience caused, the engineering department has been notified to look into it and take appropriate measures. On the other hand, On your comment regarding luggage service, I apologize for the inconvenience caused, the concern Manager has been notified to look into it and take appropriate measures. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Bad experience

Customer review rating 4.2/5

Abdelilah C. Solo - 09/02/2020 Confirmed reviews ALL

I have booked a room with a Haram view and just given a room with nearly no view of it very partial

Dear Mr. Abdelilah C., Thank you for taking the time to tell us about your experience at the Fairmont Makkah Clock Royal Tower. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sincrerly, Houssine Ben Salah Assistant Guest Relations Manager

Good stay

Customer review rating 4.2/5

Alhaji I. U. Business - 07/02/2020 Confirmed reviews ALL

My experience was really amazing. I have even registered as a member . A membership number was sent me but couldn’t retrieve it. Will appreciate if the membership number can be resend to me please.

Dear Mr. I., We very much appreciate your very positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. On your comment regarding the ALL membership number, you will receive an email with full detail including the membership number. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Excellent

Customer review rating 4.2/5

Turki A. Solo - 05/02/2020 Confirmed reviews ALL

I would like first to thank Mr Nizar from Marketing team and also Ms Amal AlSufyani for her support in reservation. The excellent behavior of your staff give the people no excuse to change location. All the Best

Dear Mr. Al Wadie, We very much appreciate your very positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com
Customer review rating 4.2/5

Sheikh M. A. Families - 05/02/2020 Confirmed reviews ALL

Very nice this was my second time last experience I had 2 years ago with my family in Ramadan and it was wonderful

Dear Mr. A., We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

very poor to fairmont chain

Customer review rating 4.2/5

Fatma E. Business - 05/02/2020 Confirmed reviews ALL

First of all I never saw such service from a 5* hotel i was shocked and to be honest will never recommend this hotel anyone. let explain what happened if you are interested in improving the service provided . I am Fatma e. operation manager global access egypt , I am the one who booked at your hotel , after making the booking I wanted to settle payment and this was a disatser form 09 am - 04 pm i kept calling your res dept , Ms Rawan / Ms Aida + other couple i dont remeber their name beleive me their attitude , the way they handled things thier answer , is extremely rude and extremely unprofessional dont want to help , i kept explaing from 9-5 that i need to settle payment and their reply soon we will answer you , what shocked me is them hanging in my face the phone . if you have reciords pls listen to how they handle client becuse customer service is what clients remeber and makes us recommend your hotel which for me will ne ver happen again. Thx for listening Fatma

Dear Mr. Mohamed A., Thank you for taking the time to tell us about your experience at the Fairmont Makkah Clock Royal Tower. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Houssine Ben Salah Assistant Guest Relations Manager

Wonderful hotel and service as well.

Customer review rating 4.2/5

Ahmad K. Families - 05/02/2020 Confirmed reviews ALL

an unbelievable experience with taking care for all details

Dear Mr. K., We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Great team and cooperative stuff

Customer review rating 4.2/5

H Solo - 04/02/2020 Confirmed reviews ALL

As good as expected Thanks fir the team behind the Ma’nager Mr. bin Saleh

Dear Mr. J., We very much appreciate your very positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. The Colleague, Ben Salah & Team, was also happy to hear of your positive comments about them. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Well located and excellent services

Customer review rating 4.2/5

Mohamed W. Families - 04/02/2020 Confirmed reviews ALL

I enjoyed the stay in the Royal Clock Tower in each aspect especially the wonderful assistance from Guest Services and Housekeeping. Will definitely stay again.

Dear Mr. Al Sabbagh, We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Satisfaction top of the rate

Customer review rating 4.2/5

Md M. Families - 04/02/2020 Confirmed reviews ALL

Alhamdullillah, Stayed 19/01/2020 to 25/01/2020 6 nights Room no 3217. It was amazing experience. My family member enjoyed lots...... prayed peacefully. Helpful female male & officer & i Like to Special thanks to Female manager (i called her sister. never looked her name but she is using left hand side desk close to the restaurant reception area) All the team members Concierge area. Thanks to sister Khadijah who made friendship with my little daughter (Sawdah) because of the both name of our prophet wife's. Best breakfast at Saudi Arabian Restaurant 29th floor. The entire team member from front desk to dine area so helpful minded, polite & friendly. Couldn't member their name except Mr. Kazi (Very easy name) Also missing fried eggs from chef brother Abu Bakkar (if i'm not wrong about his name) For sure my rating goes to top of the rank. But sorry to say Guest is wasting lots of food (Guest is disobeying the sign on the table). My request to authority the do something about it or donate to poor people backside of the Hotel. Also requesting to authority to looking after the cleaner who are contacting employee don’t get paid on time... in a result uncleaned stairs, cargo lift backside. Please look after them. Felling Honoured, Inshallah, I'll be trying to stay in Fairmont Makkah Clock Royal Tower (depend on the room rate & my ability) Thanks to Everyone. please keeping up all of your good effort Jazāk Allāhu Khayran (جزاك اللهُ خيرًا)

Dear Mr. M., We very much appreciate your very positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you very much for your very valuable comments, we have taken a serious note of your feedback & definitely will work on them, to further improve our services to better serve your needs, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

GREAT lOCATON INRONT KABA

Customer review rating 4.2/5

R. Couples - 04/02/2020 Confirmed reviews ALL

AWESOME , GREAT HOSPITALITY

Dear Mr. R., We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

We have enjoyed our stay, , exceptional hotel

Customer review rating 4.2/5

Saeed A. B. K. A. Families - 04/02/2020 Confirmed reviews ALL

The hotel well located, the staff very friendly and very polite, we are strongly recommend the stay there.

Dear Mr. A., We very much appreciate your very positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Very good stay

Customer review rating 4.2/5

Aliyu M. Solo - 03/02/2020 Confirmed reviews ALL

My stay was very good. Check in was a breeze through guest relations. Prior to my arrival I received an email requesting my arrival time and asking what my preferences were. Rooms were very neat and breakfast was great with a lot of variety. My overall stay was very good and finally check out was as easy as check-in also through the wonderful staff at guest relations.

Dear Mr. M., We very much appreciate your very positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

well located

Customer review rating 4.2/5

Ila Couples - 03/02/2020 Confirmed reviews ALL

the location is great. The food is ok, should focus more on international food.

Dear Mss. Fazilah S., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you very much for your valuable comments, we have taken a serious note of your feedback & definitely will work on them, to further improve our services to better serve your needs, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

great

Customer review rating 4.2/5

Anonymous Families - 03/02/2020 Confirmed reviews ALL

providing wheelchairs for a deposit fee will be greatly appreciated.

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you very much for your valuable comments, we have taken a serious note of your feedback & definitely will work on them, to further improve our services to better serve your needs, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com
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