Fairmont Mara Safari Club 5 stars

Customer review rating 4.8/5 384 reviews

Fairmont Mara Safari Club
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+ 12 Services

Hotel extras

Fairmont Mara Safari Club provides a perfect base for visiting the Masai Mara, one of the world's richest wildlife reserves, and home to an astounding array of animals including zebras, cheetahs, wildebeests, gazelles and of course the "Big Five".

Services in the hotel and nearby

Check-in from 12h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI at the hotel
  • Private outdoor parking
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • ConciergePaying
Leisure and activities
  • Pool
  • MassagePaying
Catering
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 2 meeting room(s)

Hotel location

Fairmont Mara Safari Club

Masai Mara National Reserve
PO Box 58581

aitong
kenya

Tel: +254202265555

Fax: (+254)202265555

Check-in from 12h00

Check out up to 10h00

  • By plane

    JOMO KENYATTA INTL AIRPORT At 25km / 15.53 miles

GPS :1.092444, 35.206291

Your meetings and events

meeting rooms

From 1 to 90 

attendees

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Our accommodations

Riverfront Tent Queen

  • Max. number of persons: 2
  • Area: From 31 / 334 sq ft

Riverfront Tent Queen Queen

  • Max. number of persons: 4
  • Area: From 31 / 334 sq ft

Deluxe Riverfront Tent Queen

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft

Riverfront Tent Twin

  • Max. number of persons: 3
  • Area: From 31 / 334 sq ft
Rooms

Our restaurants and bars

THE DINING ROOM

Type of cuisine: International

All day-dining restaurant with international and local cuisines made from local market ingredients.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE LOUNGE AND MAIN BAR

Non contractual photo

The lounge is in the main building. Sectioned off to create private seating areas the decor has a definitely African flavour with woven wall hangings and Masai artefacts. Hours of Operations: 10:00am - 11:00pm

POOL BAR

Non contractual photo

Located at the swimming pool the Pool Bar is a shaded area with bar stools set around the curved structure. Just off the bar weather permitting buffet lunches are served. Light snacks and outdoor lunches are served here.

Our guest reviews for
Fairmont Mara Safari Club

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

384 reviews

Wonderful Safari

Customer review rating 4.8/5

Nicole Families - 08/01/2020 Confirmed reviews ALL

We had a great time at Mara Safari Club with our family and friends. We saw so many animals, ate delicious food and enjoyed watching the local dancers.

Dear Nicole, We appreciate you for taking the time to share with us your feedback regarding your stay at the Fairmont Mara Safari Club. We are delighted that you had a wonderful safari and enjoyed among others; game drives, the cultural experience and the culinary offers. Once again thank you for sharing your experience, and we hope we will have another opportunity to host you again in the near future. Regards, Stephen Keriga | Rooms Division Manager

Lovely time here

Customer review rating 4.8/5

Sheila Families - 06/01/2020 Confirmed reviews ALL

Beautiful establishment with lovely views. The staff are also very attentive and kind which was great.

Dear Wanja, We very much appreciate you taking the time to share with us your feedback. It was a great pleasure hosting you and we are happy to read that you had an incredible stay and you enjoyed the engaging services from our staff. Once again thank you for sharing your experience, and we look forward to welcoming you back in the near future. Kind regards, Stephen Keriga | Rooms Division Manager
Customer review rating 4.8/5

Rosemary L. Families - 06/01/2020 Confirmed reviews ALL

Everything and everyone was exceptional. Special thanks to the chef who prepared outstanding food every day but also made special soup for my husband when he became ill. Also special thanks to the management that made us feel special and took care of our every need beyond what one would expect.

Dear Rosemary, We very much appreciate you taking the time to share with us your feedback following your stay at Fairmont Mara Safari Club. We are delighted to read that you had a memorable stay and enjoyed among other; the engaging services from our staff and the food. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Sincerely, Stephen Keriga | Rooms Division Manager

Special place

Customer review rating 4.8/5

Kristinn H. Families - 01/01/2020 Confirmed reviews ALL

The facilities and service were of very high standards

Dear Kristinn, We very much appreciate your feedback regarding your stay at the Fairmont Mara Safari Club. It is always a pleasure to receive positive feedback, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we look forward to welcoming you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Best Ever

Customer review rating 4.8/5

Rose W. R. Couples - 01/01/2020 Confirmed reviews ALL

So far soooo good.I have been coming for the past more than seven years which says a lot about the hotel.Cheers to many more years

Dear Rose, Thank you for taking the time to share with us your feedback regarding your recent stay. It was an honor hosting you and we truly appreciate your loyalty to Fairmont Mara Safari Club. We are thrilled to read that you always enjoy the Fairmont moments, and we await with pleasure the opportunity to welcome you back in the near future Sincerely, Stephen Keriga | Rooms Division Manager.

Helpful and happy staff

Customer review rating 4.8/5

John Families - 29/12/2019 Confirmed reviews ALL

The hotel has very helpful and happy staff who will do anything to make guests comfortable. Food is good, wide choice for breakfast. Tents are good, clean and have no bugs.

Dear John, We very much appreciate your comments regarding your stay at the Fairmont Mara Safari Club. It was a great pleasure hosting you and we are delighted to read that you enjoyed among other; staying in the tents, culinary offers and the engaging services from our staff. Thank you once again for sharing your experience, and we look forward to welcome you in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Wonderful

Customer review rating 4.8/5

Jame E. Couples - 14/12/2019 Confirmed reviews ALL

From start to finish your staff, food,service,accommodations, safari,weather, ground s, were top shelf.

Dear James, We very much appreciate your comments regarding your stay at the Fairmont Mara Safari Club. We are delighted to read that you had a wonderful stay and you enjoyed among other the engaging services from our Heartists, food, accommodations and game drives. Thank you again for sharing your experience, and we look forward to welcome you back soon. Regards, Stephen Keriga | Rooms Division Manager

Excellent Safari Experience

Customer review rating 4.8/5

Matt D. Friends - 03/12/2019 Confirmed reviews ALL

Overall, Fairmont offered a terrific experience. Despite unusually heavy rain, we were able to complete most of our game drives and enjoy the resort. The tents are very comfortable and the property as a whole is very nice. I would definitely stay here again. While we enjoyed our stay, there were definitely areas that could be improved. For instance, we expected to have local dining options, and we were not served lunch in a buffet-style as advertised. The food we were served was good, but portions were somewhat limited and there were no options to purchase food between meals. Water was not included with dinner. Breakfast was exactly the same each day. As it was rainy, most add-on activities (night drives, game walks) were not available; while this is understandable, the resort could offer some other activities beside massage for the 6 hour period between game drives. We really enjoyed drives in the open-sided/open-topped vehicles. We had one drive in a hard-bodied vehicle that was very uncomfortable. We specifically requested not to use this type of vehicle. One final item, twice there were no blankets in our vehicle during the drives--once because they were wet from a previous drive and once because they were dirty. Other guests (including children) requested blankets on the drives since it gets cold early in the morning and late in the afternoon. There were only 13 guests in the entire resort during our visit, so there is no way that our driver could not provide blankets during all of our drives.

Dear Matt, Thank you for taking the time to review your recent stay in our property and share your feedback and concerns. We are delighted to read that you appreciated your terrific experience with us, were happy that despite unusually heavy rain you were able to complete most of your game drives, you found the tents very comfortable and that you would definitely stay with us again. We are however sorry to read your concerns. Please accept our most sincere apologies for the shortfalls experienced. Rest assured that remedial steps are being taken to avoid such situations in future. We look forward to another opportunity to host you soon Sincerely, Munene Ngotho| General Manager

Everything surpassed our expectations.

Customer review rating 4.8/5

Per V. B. Friends - 02/12/2019 Confirmed reviews ALL

Great rooms - thank you Benson / excellent service and food - thank you Dennis and Kate and of course all the amazing chefs. The safaris were amazing and so informative - thank you Tony

Dear Per Von B., Firstly we would like to thank you for the lovely review you shared following your recent visit to Fairmont Mara Safari Club and are delighted to read that we were able to match your holiday expectations .Thank you for your compliments to our team, we will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Sincerely, Nancy Njoroge | Administrative Assistant

It was a wonderful vacation!

Customer review rating 4.8/5

Kaylita B. Friends - 26/11/2019 Confirmed reviews ALL

We were serve very well with three good meals a day and beautiful clean rooms! We also loved the game drives and see all the animals!

Dear Kaylita, Thank you for taking the time to share with us your experiences following your stay at the Fairmont Mara Safari Club. We are delighted to read that you had a wonderful vacation and enjoyed among others; the dining experience and game drives. Once again thank you for your kind feedback, and we look forward to welcome you back in the near future. Regards, Stephen Keriga | Rooms Division Manager
Customer review rating 4.8/5

Anonymous Couples - 25/11/2019 Confirmed reviews ALL

excellent camp. Great accommodation and perfect location. Moses was an excellent and knowledgable host.

Dear Paul, Thank you for taking time to share with us your feedback in regards to your stay at Fairmont Mara Safari Club. It was a great honor hosting you and we appreciate your patronage. We are happy to read that you had an excellent stay and you enjoyed among other; the great accommodation and our location that you found to be perfect. Once again we appreciate your feedback, and we hope we will have the privilege to welcome you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Accommodations were great.

Customer review rating 4.8/5

James B. Friends - 21/11/2019 Confirmed reviews ALL

We enjoyed the stay very much. Clean facilities and very relaxing. Great safari sightings.

Dear James, Thank you for taking the time to share with us your feedback regarding your stay at the Fairmont Mara Safari Club. We are delighted to read that you had a memorable stay and enjoyed among others; the safari experience and our accommodation facilities. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Regards, Stephen Keriga | Rooms Division Manager

Great Honeymoon

Customer review rating 4.8/5

Kristina Couples - 12/11/2019 Confirmed reviews ALL

We stayed for four nights and had a wonderful stay! Staff were friendly, attentive, and were very kind. Our safari guide John was absolutely amazing!! Good selection of food and overall great hospitality. Enjoyed cocktails prepared by Gerald by the fire after dinner. We truly enjoyed our honeymoon stay at the Fairmont Mara! Thank you for a bucket list life experience!!

Dear Kristina, First of all, congratulations on your Honeymoon and we thank you for choosing Fairmont Mara Safari Club for such a special occasion. We take a lot of pleasure in making each of our guests' visits memorable, especially when it comes to special occasions. We are delighted to read that you had a memorable experience and you enjoyed among other; the engaging services from our Heartists, the food and cocktails by the bar lounge. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, Stephen Keriga | Rooms Division Manager

Excellent Stay at the Fairmont Mara Safari Club

Customer review rating 4.8/5

Anonymous Friends - 11/11/2019 Confirmed reviews ALL

An extremely enjoyable stay at the Fairmont Mara Safari Club; accommodation, grounds, dining and friendly staff were excellent. Particularly enjoyed our many safari excursions with our guide.

Dear Elizabeth, Thank you for taking time to share with us your feedback in regards to your stay at Fairmont Mara Safari Club. It is such a great honor hosting you and we appreciate your patronage. We are happy to read that you had an excellent stay and that you enjoyed among other; the game drives, engaging services from our colleagues, dining experience and our tents. Once again we appreciate your feedback, and we hope we will have the privilege to welcome you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager
Customer review rating 4.8/5

Anonymous Couples - 09/11/2019 Confirmed reviews ALL

Excellent! Enjoyed our stay very much.

Dear Michael, First and foremost we would like to thank you for the praising review you shared following your recent visit to Fairmont Mara Safari Club and are delighted to read that we were able to match your expectations. We look forward to welcoming you back in the not too distant future. Sincerely, Stephen Keriga | Rooms Division Manager.

The accommodations and guides were excellent.

Customer review rating 4.8/5

E. P. Friends - 07/11/2019 Confirmed reviews ALL

The accommodations were comfortable and the guest services were both respectful and considerate.

Dear E., Thank you for taking the time to share with us your feedback following your recent stay at The Fairmont Mara Safari Club. We are delighted to read that you enjoyed your stay among us and very much look forward to warmly welcoming you again in the not too distant future. Sincerely, Stephen Keriga | Rooms Division Manager.

Great

Customer review rating 4.8/5

Anonymous Families - 04/11/2019 Confirmed reviews ALL

Wonderful stay, would highly recommend.

Dear Ashar, Thank you for taking the time to share with us your experiences following your stay at the Fairmont Mara Safari Club. The team and I are delighted that you had a wonderful stay with us. We look forward to hosting you again soon. Regards, Stephen Keriga | Rooms Division Manager
Customer review rating 4.8/5

Anonymous Families - 01/11/2019 Confirmed reviews ALL

It was amazing !! Would love to come back! SOOOOOON

Dear Soniya, Firstly we would like to thank you for the lovely review you shared following your recent visit to Fairmont Mara Safari Club and are delighted to read that we were able to match your holiday expectations. We looking forward to welcome you back in the near future. Sincerely, Stephen Keriga | Rooms Division Manager.

Fantastic Trip!

Customer review rating 4.8/5

Stacy Friends - 25/10/2019 Confirmed reviews ALL

The tents were very nice. Our guide Anthony was extremely knowledgeable and the drives were the highlight of the stay. I appreciated the morning wake up calls with tea and the hot water bottle in my bed each night. Honestly, my only complaint was the food was often cold. It was good, but I wish it had been warmer.

Dear Stacy, We very much appreciate your comments regarding your stay at the Fairmont Mara Safari Club. It was a great pleasure hosting you and we are delighted to read that you enjoyed among other; the game drives, our tents, the wakeup call with tea and the turndown services. We have taken good note of your remarks on the dining experiences and sincerely lament reading that we fell short of your culinary expectations on this occasion. Thank you again for sharing your experience, and we look forward to welcome you in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Great Stay

Customer review rating 4.8/5

Cj Friends - 23/10/2019 Confirmed reviews ALL

The customer service at this resort is outstanding. They take great care to ensure you are well taken care of - from the food to the rooms to the Safari drives. Chef Paul came around at each meal to ensure all was well and prepared a special dessert for o e of our group members on multiple days. Our safari guide.drver, Mike, was outstanding and seemed to have a six sense about where the more rare animals were. Ovverall the trip was great and we would definitely be returning again and again.

Dear CJ, Thank you for the time you spent to share your feedback on your recent stay at Fairmont Mara Safari Club. We are delighted to read that you found our customer service to be outstanding and you enjoyed among other; the food, tents and the game drives. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, Stephen Keriga | Rooms Division Manager.

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