Hotel - Fairmont Mara Safari Club
Fairmont Hotel Fairmont Hotel

Fairmont Mara Safari Club

4.8/5 373 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI at the hotel
  • Private outdoor parking
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Pool
  • Massage

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 2 meeting room(s)
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Hotel location

Your meetings and events

Fairmont Mara Safari Club Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CONFERENCE TENT 0 m2 4 m 90 36 20 30 36
GRAND BALLROOM 507 m2 0 m 0 0 0 0 0

Our rooms

  • 51 rooms

Our restaurants and bars

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4.8/5 ALL Rating 373 reviews

Our guest reviews for
Fairmont Mara Safari Club

100% genuine reviews from our guests

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Matt D. Friends - 03/12/2019 Confirmed reviews ALL
« Excellent Safari Experience »

Overall, Fairmont offered a terrific experience. Despite unusually heavy rain, we were able to complete most of our game drives and enjoy the resort. The tents are very comfortable and the property as a whole is very nice. I would definitely stay here again. While we enjoyed our stay, there were definitely areas that could be improved. For instance, we expected to have local dining options, and we were not served lunch in a buffet-style as advertised. The food we were served was good, but portions were somewhat limited and there were no options to purchase food between meals. Water was not included with dinner. Breakfast was exactly the same each day. As it was rainy, most add-on activities (night drives, game walks) were not available; while this is understandable, the resort could offer some other activities beside massage for the 6 hour period between game drives. We really enjoyed drives in the open-sided/open-topped vehicles. We had one drive in a hard-bodied vehicle that was very uncomfortable. We specifically requested not to use this type of vehicle. One final item, twice there were no blankets in our vehicle during the drives--once because they were wet from a previous drive and once because they were dirty. Other guests (including children) requested blankets on the drives since it gets cold early in the morning and late in the afternoon. There were only 13 guests in the entire resort during our visit, so there is no way that our driver could not provide blankets during all of our drives.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matt, Thank you for taking the time to review your recent stay in our property and share your feedback and concerns. We are delighted to read that you appreciated your terrific experience with us, were happy that despite unusually heavy rain you were able to complete most of your game drives, you found the tents very comfortable and that you would definitely stay with us again. We are however sorry to read your concerns. Please accept our most sincere apologies for the shortfalls experienced. Rest assured that remedial steps are being taken to avoid such situations in future. We look forward to another opportunity to host you soon Sincerely, Munene Ngotho| General Manager

Per V. B. Friends - 02/12/2019 Confirmed reviews ALL
« Everything surpassed our expectations. »

Great rooms - thank you Benson / excellent service and food - thank you Dennis and Kate and of course all the amazing chefs. The safaris were amazing and so informative - thank you Tony

Our hotel has responded to the review
Our hotel has responded to the review

Dear Per Von B., Firstly we would like to thank you for the lovely review you shared following your recent visit to Fairmont Mara Safari Club and are delighted to read that we were able to match your holiday expectations .Thank you for your compliments to our team, we will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Sincerely, Nancy Njoroge | Administrative Assistant

Kaylita B. Friends - 26/11/2019 Confirmed reviews ALL
« It was a wonderful vacation! »

We were serve very well with three good meals a day and beautiful clean rooms! We also loved the game drives and see all the animals!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kaylita, Thank you for taking the time to share with us your experiences following your stay at the Fairmont Mara Safari Club. We are delighted to read that you had a wonderful vacation and enjoyed among others; the dining experience and game drives. Once again thank you for your kind feedback, and we look forward to welcome you back in the near future. Regards, Stephen Keriga | Rooms Division Manager

Anonymous Couples - 25/11/2019 Confirmed reviews ALL

excellent camp. Great accommodation and perfect location. Moses was an excellent and knowledgable host.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you for taking time to share with us your feedback in regards to your stay at Fairmont Mara Safari Club. It was a great honor hosting you and we appreciate your patronage. We are happy to read that you had an excellent stay and you enjoyed among other; the great accommodation and our location that you found to be perfect. Once again we appreciate your feedback, and we hope we will have the privilege to welcome you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

James B. Friends - 21/11/2019 Confirmed reviews ALL
« Accommodations were great. »

We enjoyed the stay very much. Clean facilities and very relaxing. Great safari sightings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James, Thank you for taking the time to share with us your feedback regarding your stay at the Fairmont Mara Safari Club. We are delighted to read that you had a memorable stay and enjoyed among others; the safari experience and our accommodation facilities. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Regards, Stephen Keriga | Rooms Division Manager

Kristina Couples - 12/11/2019 Confirmed reviews ALL
« Great Honeymoon »

We stayed for four nights and had a wonderful stay! Staff were friendly, attentive, and were very kind. Our safari guide John was absolutely amazing!! Good selection of food and overall great hospitality. Enjoyed cocktails prepared by Gerald by the fire after dinner. We truly enjoyed our honeymoon stay at the Fairmont Mara! Thank you for a bucket list life experience!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kristina, First of all, congratulations on your Honeymoon and we thank you for choosing Fairmont Mara Safari Club for such a special occasion. We take a lot of pleasure in making each of our guests' visits memorable, especially when it comes to special occasions. We are delighted to read that you had a memorable experience and you enjoyed among other; the engaging services from our Heartists, the food and cocktails by the bar lounge. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, Stephen Keriga | Rooms Division Manager

Anonymous Friends - 11/11/2019 Confirmed reviews ALL
« Excellent Stay at the Fairmont Mara Safari Club »

An extremely enjoyable stay at the Fairmont Mara Safari Club; accommodation, grounds, dining and friendly staff were excellent. Particularly enjoyed our many safari excursions with our guide.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth, Thank you for taking time to share with us your feedback in regards to your stay at Fairmont Mara Safari Club. It is such a great honor hosting you and we appreciate your patronage. We are happy to read that you had an excellent stay and that you enjoyed among other; the game drives, engaging services from our colleagues, dining experience and our tents. Once again we appreciate your feedback, and we hope we will have the privilege to welcome you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Anonymous Couples - 09/11/2019 Confirmed reviews ALL

Excellent! Enjoyed our stay very much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, First and foremost we would like to thank you for the praising review you shared following your recent visit to Fairmont Mara Safari Club and are delighted to read that we were able to match your expectations. We look forward to welcoming you back in the not too distant future. Sincerely, Stephen Keriga | Rooms Division Manager.

E. P. Friends - 07/11/2019 Confirmed reviews ALL
« The accommodations and guides were excellent. »

The accommodations were comfortable and the guest services were both respectful and considerate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear E., Thank you for taking the time to share with us your feedback following your recent stay at The Fairmont Mara Safari Club. We are delighted to read that you enjoyed your stay among us and very much look forward to warmly welcoming you again in the not too distant future. Sincerely, Stephen Keriga | Rooms Division Manager.

Anonymous Families - 04/11/2019 Confirmed reviews ALL
« Great »

Wonderful stay, would highly recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashar, Thank you for taking the time to share with us your experiences following your stay at the Fairmont Mara Safari Club. The team and I are delighted that you had a wonderful stay with us. We look forward to hosting you again soon. Regards, Stephen Keriga | Rooms Division Manager

Anonymous Families - 01/11/2019 Confirmed reviews ALL

It was amazing !! Would love to come back! SOOOOOON

Our hotel has responded to the review
Our hotel has responded to the review

Dear Soniya, Firstly we would like to thank you for the lovely review you shared following your recent visit to Fairmont Mara Safari Club and are delighted to read that we were able to match your holiday expectations. We looking forward to welcome you back in the near future. Sincerely, Stephen Keriga | Rooms Division Manager.

Stacy Friends - 25/10/2019 Confirmed reviews ALL
« Fantastic Trip! »

The tents were very nice. Our guide Anthony was extremely knowledgeable and the drives were the highlight of the stay. I appreciated the morning wake up calls with tea and the hot water bottle in my bed each night. Honestly, my only complaint was the food was often cold. It was good, but I wish it had been warmer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stacy, We very much appreciate your comments regarding your stay at the Fairmont Mara Safari Club. It was a great pleasure hosting you and we are delighted to read that you enjoyed among other; the game drives, our tents, the wakeup call with tea and the turndown services. We have taken good note of your remarks on the dining experiences and sincerely lament reading that we fell short of your culinary expectations on this occasion. Thank you again for sharing your experience, and we look forward to welcome you in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Cj Friends - 23/10/2019 Confirmed reviews ALL
« Great Stay »

The customer service at this resort is outstanding. They take great care to ensure you are well taken care of - from the food to the rooms to the Safari drives. Chef Paul came around at each meal to ensure all was well and prepared a special dessert for o e of our group members on multiple days. Our safari guide.drver, Mike, was outstanding and seemed to have a six sense about where the more rare animals were. Ovverall the trip was great and we would definitely be returning again and again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CJ, Thank you for the time you spent to share your feedback on your recent stay at Fairmont Mara Safari Club. We are delighted to read that you found our customer service to be outstanding and you enjoyed among other; the food, tents and the game drives. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely, Stephen Keriga | Rooms Division Manager.

Susan Friends - 21/10/2019 Confirmed reviews ALL
« Wonderful in every way! »

Everyone was so friendly! The accommodations were great. The food was delicious! Our driver- Lekoko, he did an amazing job!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan, We very much appreciate you taking the time to share with us your experiences following your stay at the Fairmont Mara Safari Club. We are delighted to read that you had a memorable experience and that you loved our personalized services, our accommodation, food and game drives. I will share your comments and kind compliments with our team more especially Lekoko who made your stay special. Thank you again for sharing your experience and we look forward to welcoming you back soon. Sincerely, Stephen Keriga | Rooms Division Manager.

Anonymous Families - 16/10/2019 Confirmed reviews ALL
« It was such an amazing stay. »

I really love the staff. They absolutely make our stay what it is. From the very first person we encounter to the last, they are polite, thoughtful, encouraging and friendly. That’s what I love the most.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim, First and foremost we would like to thank you for the praising review you shared following your recent visit to Fairmont Mara Safari Club. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your memorable stay. Once more we thank you for sharing your experience with us and look forward to serving you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Marc Couples - 16/10/2019 Confirmed reviews ALL
« Great property, not the food. »

This property was a great option to go on a safari. Sadly when you have safari and dining, you would hope the food would be of a quality you look forward to. Everyday seemed to be the same lack luster buffet and we struggled to find options that we would enjoy. We love the friendly staff, Safari was amazing, but very disappointed in the food options. Rooms were great and the landscapes grounds we very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marc, Thank you for taking the time to share with us your feedback following your recent stay. We are delighted to read that you had a great stay and enjoyed among other; game drives, accomodation and the engaging services from our staff. We were very saddened to read your disappointment with the food options, at Fairmont Mara Safari club we know that meals are an important aspect of our guests' overall holiday experience therefore we will make sure to take your comments into account to improve in this aspect of our services. Again we thank you for sharing your experiences and we look forward to serving you again in the future. Sincerely, Stephen Keriga | Rooms Division Manager

Anonymous Families - 14/10/2019 Confirmed reviews ALL
« Great vacation »

Staff where wonderful and we had a very pleasant stay and experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brent, Thank you for reviewing your recent stay in our Fairmont Mara Safari Club. It is wonderful to hear we were able to make your stay special and memorable and that you enjoyed our engaging services. Thank you again for this heartwarming review, we look forward to your next visit. Sincerely, Stephen Keriga | Rooms Division Manager.

Naveen A. Families - 13/10/2019 Confirmed reviews ALL
« Very bad service »

Very bad service. My landline in the room was not working. And they have not rectified for 4 nights of my stay. And every day they said that it will be rectified the same day. And the service is also very bad. I wouldn’t recommend anyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Naveen, Thank you for choosing to stay at Fairmont Mara Safari Club during your recent travel to Maasai Mara. We are really saddened to hear that you did not enjoy the experience in our hotel to the fullest, as we strive to make each guest’s stay with us an unforgettable one. Please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we would like to assure you that all your concerns will be addressed and attended to. Once again we lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the near future, assuring you in advance of our utmost commitment to make your next Fairmont holiday experience a memorable one. Sincerely, Stephen Keriga | Rooms Division Manager

Donna B. Couples - 03/10/2019 Confirmed reviews ALL
« Lovely »

We loved our tent. The employees were very enjoyable as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donna, Thank you very much for leaving these wonderful comments on Trust You, we are delighted that you enjoyed your stay among us. We look forward to serving you again in the future. Sincerely, Stephen Keriga | Rooms Division Manager.

Susan M. Couples - 29/09/2019 Confirmed reviews ALL
« Wonderful Safari Experience »

We recently had a three night stay at Mara Safari Club at the end of a one month vacation to Dubai, South Africa, Zimbabwe and Kenya. Every destination had something unique to offer. Coming to the Mara Safari Club, we had already been out on 9 game drives but still found Mara Safari a new thrill. We had an excellent guide, Anthony, who I would highly recommend. By the luck of nature we were able to see lions and cheetahs (had not seen cheetahs at other locations) feasting on their kills, a zebra and a Thompson Gazelle, the circle of life that we had not seen up to this point. The plains were beautiful, also very different from what we had seen In Kruger and Sabi Sands in South Africa. At Mara Safari we stayed in a luxury tent (another new experience). Mara Safari, bedsides assigning a dedicated game guide, also assigned someone, Dennis, to see to our dining needs and the follow through was very appreciated. He knew what we wanted to drink by our second meal and also attended to us on a special deck dinner. Unfortunately I had gotten a respiratory virus and Dennis called the hotel clinician to help me, which was so appreciated. We also were able to get to know the man who took care of our tent, Joshua, as he brought us coffee every morning and further made the visit more personal. The concierge, Karong’a, corresponded with me before hand to plan our time and, since I was planning this on my own, helped me with the details, so appreciated. We were so glad that we were able to experience the Mara Safari Club which was the fourth property that offered game drives to us that month, and still was able to show us a unique and treasured experience. Our tent was 46.... con was that it was a long walk to the lodge..... pros were that we could be picked up and let off for drives near our tent, was very near where hippos congregated and also next to Hippo Corner where we had our private deck dinner. We were there mid September and weather was perfect. No signs of great migration as they had gone early this year. We still saw plenty of wildebeests who were staying back. We were told that if you wanted to see the migration, July and August would be better picks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and feedback. We are delighted to read that you enjoyed among other; the game drives, engaging services from our colleagues, personalised wake up call and the private deck dinner. I am truly happy to know that we managed to exceed your expectations in regards to hospitality and service delivered and will pass your comments to our team members whom you have personally mentioned. Again we thank you for this very kind review of our hotel and we look forward to welcoming you back in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

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