Fairmont Mount Kenya Safari Club 5 stars

Customer review rating 4.5/5 1,546 reviews

Fairmont Mount Kenya Safari Club
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+ 17 Services

Hotel extras

Located in the Mount Kenya Wildlife Conservancy; home to an animal orphanage, a game ranch teaming with wildlife and the only semi-wild, mountain Bongo breeding program, geared towards repopulating this endangered species back to their natural habitats.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessible bathroom
  • Pets allowed
  • Outdoor playground for childrenPaying
  • 100% non-smoking hotel
  • Air conditioned
Leisure and activities
  • Swimming pool
  • Fitness centrePaying
  • MassagePaying
  • Outdoor playground for childrenPaying
  • GolfPaying
  • TennisPaying
  • Other sports activitiesPaying
Catering
  • 3 restaurant(s)
  • 2 bar(s)
Business services
  • 5 meeting room(s)

Hotel location

Fairmont Mount Kenya Safari Club

Mount Kenya
PO Box 35

nanyuki
kenya

Tel: +254622036000

Fax: (+254)202216796

Check-in from 12h00

Check out up to 10h00

  • By plane

    JOMO KENYATTA INTL AIRPORT At 250km / 155.34 miles

  • By plane

    NANYUKI AIRPORT At 20km / 12.43 miles

GPS :-0.0560743, 37.1119227

Your meetings and events

Mount Kenya Safari Club provides a comprehensive range of conference rooms as well as all-round secretarial services and audiovisual equipment.

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  • Convert different units of measurement and make organising your events easier.

Business services in the hotel

  • Conference hotel

Business services in the hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Guest rooms are spread out in the delightful grounds of the property. Accommodations are furnished with rugs - bedside lamps - dressing tables and built-in wardrobes as well as a wood-burning fireplace. Each bathroom has a 115 -240v shaving socket - toiletries - overhead showers and bathtubs - flush toilets - washbasin - hot and cold running water - water flasks and drinking water.

Deluxe King NS

  • Max. number of persons: 3
  • Area: From 38 / 409 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Riverside Queen NS

  • Max. number of persons: 3
  • Area: From 41 / 441 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Deluxe View King NS

  • Max. number of persons: 2
  • Area: From 40 / 431 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Deluxe View Riverside Queen NS

  • Max. number of persons: 3
  • Area: From 41 / 441 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Fairmont King NS

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Fairmont Twin NS

  • Max. number of persons: 2
  • Area: From 35 / 377 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Moderate King NS

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Moderate Twin NS

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

ZEBAR

Type of cuisine: International

Strategically located on the Equator where your server will cross from the southern to northern hemisphere to retrieve your order.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TUSKS RESTAURANT AND TERRACE

Type of cuisine: International

All-day dinning facing the snow-capped Mount Kenya and overlooking the property's beautifully manicured ground. The signature restaurant boasts a menu abounding with the incredible variety of foods that are farmed in Central Kenya.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MAWINGO PRIVATE DINING

Type of cuisine: International

Set around a wood-burning fireplace, this private dining location is accented with collection of photographs that feature actors and movie casts from yesteryear. The room has a working fire place, private terrace and spectacular views of Mount Kenya.

Dinner

18:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SWIMMING POOL BAR

Non contractual photo

Relax by the pool, while your waiter serves you a refreshing cocktail crafted by the Zebar. Liqueurs, soft drinks, cocktails, tea and coffee, as well as a snack menu are served from 10:00 am until 5:00 pm.

ZEBAR

Non contractual photo

In addition to offering a relaxed lounge atmosphere, Zebar, resting on the equator, is one of the few places in the world where your server will have to cross from the southern to the northern hemisphere to retrieve your order.

Our guest reviews for
Fairmont Mount Kenya Safari Club

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,546 reviews

extremely dissatisfied

Customer review rating 4.5/5

Afshin J. Business - 03/02/2020 Confirmed reviews ALL

the hotel is good, but very low manager at first we came hotel 8 pm, we told Agness that we are here for job and check out tomorrow 8 am and want discount, she checked her boss and told 198$ is OK for sleep and dinner and breakfast, but at morning they refused their statment, 22 $ is not much for me at all but i think lie is the worst!

Dear Afshin, Although we are quite surprised and dismayed by the content of your review regarding your stay at Fairmont Mount Kenya Safari Club, please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. In regard to the rate, I wish to clarify that we have two type of rates which are resident & nonresident rates. The rate extended at USD 220 was a Resident rate and it was discounted considering the guests booked were non-resident and should have been charged USD 295. Further to this the 10% discount would have been extended on the Resident rate if the actual guest booked were residents to bring it to the USD 198. Hence, we couldn’t do a double discount on the rate (extend a resident rate to nonresidents then further extend the 10% discount). I wish to take this opportunity to apologies if the communication was not clear. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Heartwarming Regards, Curtis M Guest Experinece Manager

Very good

Customer review rating 4.5/5

Dee Solo - 08/01/2020 Confirmed reviews ALL

Friendly staff mostly Daniel at the Bar.

Dear Doris K., Greetings from Fairmont Mount Kenya Safari Club. I hope that my email find you well & thank you for taking the time to tell us about your experience at the Fairmont Mount Kenya Safari Club. Thank you for pointing out the areas of improvement as it is through our guets feedback that we will be able to better our product & services. However, i wish to point out some interesting trend in the review and wish to seek clairification as a matter of extacteness. All aspcets of your stay are rated at 80+ but the overall score is rated at 30 but the headline of the review reads "Very Good". We just need to clarify if the rating was a typing error or the actual rating of your stay. Regards, Curtis M Guest Experience Manager I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Thank you for a wonderful stay!

Customer review rating 4.5/5

Stella Y. Families - 08/01/2020 Confirmed reviews ALL

I was traveling with 2 kids. The service was fantastic, starting with your manager all the way down to the people cleaning the rooms. The activities were fantastic. My kids (11 and 8) enjoyed the horseback riding, archery, the fantastic food, etc. Thank you for a memorable visit for all of us!

Dear Margaret, We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis M Guest Experience Manager

Great hotel with great staff and highly personalized excellent service.

Customer review rating 4.5/5

Gerald M. Families - 08/01/2020 Confirmed reviews ALL

My Suite 101 turned out to be a great choice, very tastefully furnished and with great ambience. Staff were friendly all round and genuinely sought to ensure all guests were comfortable. The food selection was not great and the buffets ran out of some selections at times.

Dear Gerald, We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis M Guest Experience Manager

Enjoyable stay

Customer review rating 4.5/5

K. Families - 06/01/2020 Confirmed reviews ALL

Enjoyed our stay the staf were great , the food was really good and there were various activities through the season

Dear Kimotho K., We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis M Guest Experience Manager

Ms

Customer review rating 4.5/5

Anonymous Families - 06/01/2020 Confirmed reviews ALL

We had an amazing time

Dear Violet, We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis M Guest Experience Manager

Great

Customer review rating 4.5/5

Anonymous Friends - 04/01/2020 Confirmed reviews ALL

This hotel is very beautiful and the customer service is top notch.

Dear Wangui, We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis M Guest Experience Manager

Excellent

Customer review rating 4.5/5

Anonymous Couples - 02/01/2020 Confirmed reviews ALL

Excellent Stay

Dear Leon, We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis M Guest Experience Manager

Wonderful

Customer review rating 4.5/5

Fridah G. Families - 02/01/2020 Confirmed reviews ALL

Great,wonderful

Dear Fridah, We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis M Guest Experience Manager

Very good and hilarious

Customer review rating 4.5/5

Dr S. K. N. S. M. S. Families - 02/01/2020 Confirmed reviews ALL

Exciting, breath taking ooh the Mountain Bongo was awesome

Dear Stephen, We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis M Guest Experience Manager

The Customer service from all staff was amazing. The facility has plenty of activities and excellent accommodation.

Customer review rating 4.5/5

Dennis M. Couples - 01/01/2020 Confirmed reviews ALL

i was offered great reception by courteous staff. The cottages were extremely clean and service from the staff was excellent. The food was great. With variety and many activities to in the days of my stay (fishing, horse riding, cycling, golf, and an orphanage to top the list).

Dear Dennis, We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis M Guest Experience Manager

Tent outside for lunch and dinner at all times wasn’t that impressive at all. Not worthy it. Otherwise food, services sand rooms are classy

Customer review rating 4.5/5

Anonymous Families - 01/01/2020 Confirmed reviews ALL

Superb

Dear Nahson, We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis M Guest Experience Manager

It was good.

Customer review rating 4.5/5

Anonymous Families - 01/01/2020 Confirmed reviews ALL

Fantastic

Dear Purity, We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis M Guest Experience Manager

Very good

Customer review rating 4.5/5

Anonymous Friends - 30/12/2019 Confirmed reviews ALL

It was a good experience.

Dear N., We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis M Guest Experience Manager

Amazing

Customer review rating 4.5/5

Wambui G. Families - 29/12/2019 Confirmed reviews ALL

Food was everything as well as the staff. Great kind team

Dear Nancy, We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis Munyoli Guest Experience Manager

Great First Time Experience at Fairmont.

Customer review rating 4.5/5

Dipak V. Friends - 27/12/2019 Confirmed reviews ALL

It was our first visit to Fairmont Mt Kenya Safari Club. I was born in Nairobi but had left in 1968. I was returning to Kenya after 51 years and Fairmont was recommended to us by friends. The visit did not disappoint my wife and myself at all. We also had some friends with us. Set in a beautiful location, the rooms and decor was outstanding. Every member of staff was always willing to serve us with a smile. The staff in the dining room were extremely accommodating and they went out of their way to ensure we enjoyed each meal we took. We would absolutely recommend Fairmont to anybody visiting Mt Kenya.

Ecstatic!!

Customer review rating 4.5/5

Kenneth Couples - 26/12/2019 Confirmed reviews ALL

It was awesome! The team from the front desk guys, to the restaurants both at Tusks and Colobus, the security guys, John the caddie to Samuel the service gentleman that lit our fire place, I must say I want to come back and relieve the experience!! I had am amazing time Fairmont!! Asante sana!

Dear Kenneth, We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis Munyoli

Beautiful property and excellent service

Customer review rating 4.5/5

Rohit M. Families - 26/12/2019 Confirmed reviews ALL

Very nice experience. Beautiful expansive grounds, fairly decent choice of activities and excellent service. Can try to improve slightly the food choices. Will recommend to all friends and family.

Dear Rohit, We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis Munyoli

Relaxing, peaceful, just what we needed.

Customer review rating 4.5/5

Pete A. J. Couples - 25/12/2019 Confirmed reviews ALL

1.Everything was satisfactory except for the room. When we got in it has a musty smell. Didn't feel fresh at all. As a guest, i suggest Perhaps u should change the old carpet under the bed, the old curtains and register the old seat covers. 2. The workers/watchmen make too much chatter which disturbs the guests in the riverside cottages. 3. The watchmen should give some privacy and not be too much in our space especially when we were trying to relax at the balcony, they were all over. ***Privacy is very important. 4. The shower was too hot. There was no cold water to balance. The Budet water was too cold with no hot water to balance. -we did not report.

Awesome

Customer review rating 4.5/5

Jane Couples - 25/12/2019 Confirmed reviews ALL

Great people with great service

Dear Gacheru, We very much appreciate your comments regarding your stay at the Fairmont Mount Kenya Safari Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Curtis Munyoli
Our most recent 20 reviews