Hotel - Fairmont Beijing
Fairmont Hotel Fairmont Hotel

Fairmont Beijing

4.5/5 2,176 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

Business services

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Hotel location

Your meetings and events

With its convenient location in the citys Central Business District, Fairmont Beijing is an ideal location for your event.Three state-of-the-art meeting rooms can accommodate up to 100 guests, in addition a spectacular multi-use theatre can accommodate up to 200 guests.Add to this our Meetings Concierge, personalized services and themed dining options, every meeting, conference or seminar can be a truly memorable occasion.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
COIN MARKET HUTONG 35 m2 3 m 20 18 15 15 20
PRIVATE ROOM 89 m2 3 m 40 30 25 25 40
BRICK TOWER HUTONG ROOM 135 m2 3 m 130 50 40 90 88
GOLD FISH HUTONG ROOM 138 m2 3 m 130 50 40 90 88
    • WIFI access
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Every one of our superbly appointed guest rooms offers the finest of amenities and comforts, accompanied by engaging, personalized service levels that go beyond five-star expectations.

  • 222 rooms
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Telephone
    • WIFI in your room
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.8/5 ALL Rating 2,169 reviews

Our guest reviews for
Fairmont Beijing

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,176 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Dr. V. S. Business - 27/11/2019 Confirmed reviews ALL
« Excellent Service and Great Attention to Detail »

From check-in to check-out, our stay was perfect in all respects. In particular, the concierge staff and the lounge staff very excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. Vipin S., We very much appreciate your comments regarding your stay at the Fairmont Beijing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yumi Yu Guest Experience Manager

William K. Business - 23/11/2019 Confirmed reviews ALL
« Excellent service and a very comfortable room »

A great pleasure and my first choice of Beijing hotel. Journey does a superb job

Our hotel has responded to the review
Our hotel has responded to the review

Dear William K., We very much appreciate your comments regarding your stay at the Fairmont Beijing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Best Regards, Yumi Yu Guest Experience Manager

Brian M. Business - 22/11/2019 Confirmed reviews ALL
« I hope my experience was like my first visit »

Upon my arrival, I was disappointed as there was no bellboy reaching out for my bag and there was no parking space , my taxi was in the middle of the road, therefore my taxi driver helped me unload the bags and dragged them to the lobby. I have already reported it to the office desk. As for my room services received, the stuff who delivered the food did not utter a word. Well, I did appreciate your bellboy’s effort to bring my passport To the train station when I realized that I had kept in safe deposit box. Overall, the room was kept neat and comfortable, the breakfast was Okay, the dinner we entertained to my clients was satisfactory, my check-out was efficient. I hope my next visit in December is more memorable one !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian M., Thank you for choosing Fairmont Beijing and taking the time to fill out our company’s survey. It's great to see you enjoyed your stay for the first time. On the other hand, it is with regret to hear that our front office team had failed to meet and exceed some of your expectations. Please rest assured that I already shared your feedback with all team members concerned and we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, my team and I look forward to your next visit in December. Please do not hesitate to reach out to me directly as I would appreciate the opportunity of welcoming you back in person. Best Regards, Yumi Yu Guest Experience Manager

Frank M. Couples - 19/11/2019 Confirmed reviews ALL
« Surprised »

We had been very nicely welcomed by the staff of the Fairmont, the team did a lot of efforts and treatments to surprise us and make us feel like VIP´s. Many thanks to Laurent, Apple and Rain for all the attention and support.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank M., We very much appreciate your comments regarding your stay at the Fairmont Beijing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Yumi Yu Guest Experience Manager

A. Business - 18/11/2019 Confirmed reviews ALL
« Super Experience. Good people »

People make the difference and at Fairmont they understand this!

Our hotel has responded to the review
Our hotel has responded to the review

Dear A., Thank you for choosing Fairmont Beijing and taking the time to fill out our company’s survey. We are delighted to hear you enjoyed your time while staying with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Best Regards, Yumi Yu Guest Experience Manager

Anonymous Business - 13/11/2019 Confirmed reviews ALL
« Disappointing service on Gold floor »

Poor welcome - left my passport on desk ( I took it and they never noticed ) were rude to the Chinese friends who brought me there Will use Intercontinental next time in Beijing despite 3 x stays at Fairmont

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for choosing Fairmont Beijing and taking the time to fill out our company’s survey. It is with regret to hear that our team had failed to meet and exceed your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to reach out to me directly as I would appreciate the opportunity of welcoming you back to the Fairmont Beijing Hotel. Sincerely, Yumi Yu Guest Experience Manager

Norman A. Friends - 13/11/2019 Confirmed reviews ALL
« Great location, great service, hotel room a bit tired »

As above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Norman A., Thank you for choosing Fairmont Beijing and taking the time to fill out our company’s survey. It is with regret to hear that our room had failed to meet and exceed some of your expectations. If you need any further assistance during you stay please contact with our Guest Relations Manager directly. Thank you again for your feedback and we look forward to welcoming you back. We hope on your next visit, your experience is flawless. Sincerely, Yumi Yu Guest Experience Manager

Kevin Business - 11/11/2019 Confirmed reviews ALL
« Great location »

Very nice location and hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin, We very much appreciate your comments regarding your stay at the Fairmont Beijing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Yumi Yu Guest Experience Manager

Jolina Families - 06/11/2019 Confirmed reviews ALL
« Awesome Hotel with Warm Hospitality! »

The Fairmont Beijing has the best professional staff, both at the Concierge and Front Desk. As the saying goes, Its not the place that matters but is the people that counts. We stayed for three nights and received warm hospitality at the hotel. The rooms are clean, nice and comfortable. Although its not strategically located near any big attractions, we can easily use the metro to places; Wangfujing, Tiananmen, Beijing Zoo etc. All in all, it was a perfect place for us. I will surely recommend it to anyone who want comfort and be served with warm hospitality. Cheers to Apple, Yoyo, Hans and the team at Concierge!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jolina, We very much appreciate your comments regarding your stay at the Fairmont Beijing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Yumi Yu Guest Experience Manager

Anonymous Business - 04/11/2019 Confirmed reviews ALL
« Perfect stay »

One way to describe my experience - as always a perfect stay. Thanks to the team: Quentin and the whole F&B team is doing an amazing job, the lounge team always makes it a memorable and relaxing to be on the 20th floor, the team downstairs also as always a great support! Thumbs up!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Fairmont Beijing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yumi Yu Guest Experience Manager

Anonymous Couples - 01/11/2019 Confirmed reviews ALL
« Very unhappy with service, lack of English speaking staff and way we were treated. »

Room temperature was 25degrees, staff didn’t understand our needs, pretended not to understand, didn’t fix for 49 hours. Tour guide spoke with staff and nothing happened unreliable last evening and temperature was dropped to 12.5 degrees. I came down with a nasty cold and had to visit doctor for medicine. Absolutely disgusting service from staff. Scenic group.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Fairmont Beijing. It is with regret to hear that our service had failed to meet and exceed your expectations, please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If you have any problems during you stay please contact with our Guest Relations Manager directly, we will be happy to serve you. Thank you again for sharing your experience, my team and I look forward to your next visit. Please do not hesitate to reach out to me directly as I would appreciate the opportunity of welcoming you back in person. Sincerely, Yumi Yu Guest Experience Manager

Amit Business - 31/10/2019 Confirmed reviews ALL
« Good overall, needs improvement for business travelers »

The facilities are good. Menu choices are good as well. Improvement areas - In room coffee can be added. Internet connectivity is really bad. It is just not usable. This needs improvement.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amit, Thank you for choosing Fairmont Beijing and taking the time to fill out our company’s survey. It is with regret to hear that our team had failed to meet and exceed some of your expectations. Your feedback is very important to us and trust that your concerns are well received. Please rest that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for your feedback and we look forward to welcoming you back. We hope on your next visit, your experience is flawless. Sincerely, Yumi Yu Guest Experience Manager

Ben Couples - 29/10/2019 Confirmed reviews ALL

Absolutely fantastic service and amenities. Close proximity to Forbidden City and Tiananmen Square, rest of Beijing easily accessible via close subway. Happy Hour and Afternoon Tea included as part of lounge. Concierge was vital to our booking tickets and taxis.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ben, We very much appreciate your comments regarding your stay at the Fairmont Beijing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yumi Yu Guest Experience Manager

Bo W. Business - 29/10/2019 Confirmed reviews ALL
« Balanced you get what you pay for »

As expected

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bo W., Thank you for choosing Fairmont Beijing and taking the time to fill out our company’s survey. We are always committed of delivering service excellence for every single guest. According to your comments we could see we still have some space for improvement. If you have any further suggestions in ways that we can improve our service, we would gratefully appreciate it, so you can email me directly. Thank you again for your feedback and we look forward to welcoming you back. We hope on your next visit, your experience is flawless. Sincerely, Yumi Yu Guest Experience Manager

Lisa Business - 28/10/2019 Confirmed reviews ALL
« I felt welcome »

People remembering you and anticipating your need (my morning cappuccino for example)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa, We very much appreciate your comments regarding your stay at the Fairmont Beijing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yumi Yu Guest Experience Manager

Denise Couples - 28/10/2019 Confirmed reviews ALL
« Great Rooms & Great Service »

We really like the rooms and the exceptional customer service. A special thank you to employee Apple who is one of the reasons we are returning guests as she is so helpful & nice to us - goes the extra mile. The lounge is nice, the new breakfast egg station is very good. The food choices in the evening could be improved. I really liked the Fairmont loyalty program before it was acquired by Accor. I do not like the Accor program, my points did not transfer correctly & I lost my status and the points program seems unremarkable. The Fairmont staff however is very remarkable - Apple and Andy (doorman)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denise, Thank you for choosing Fairmont Beijing and taking the time to fill out our company’s survey. It's great to see you enjoyed your stay as usual. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand, it is with regret to hear that our membership program had failed to meet and exceed your expectations. If you have any more details please do not hesitate to email me directly. Thank you again for your feedback and we look forward to welcoming you back. We hope on your next visit, your experience is flawless. Sincerely, Yumi Yu Guest Experience Manager

Jani K. Business - 25/10/2019 Confirmed reviews ALL
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jani K., Thank you for choosing Fairmont Beijing and taking the time to fill out our company’s survey. We are always committed of delivering service excellence for every single guest. According to the score we could see we still have some space for improvement. If you have any further suggestions in ways that we can improve our service, we would gratefully appreciate it, so you can email me directly. Thank you again for your feedback and we look forward to welcoming you back. We hope on your next visit, your experience is flawless. Sincerely, Yumi Yu Guest Experience Manager

Nick Y. Business - 25/10/2019 Confirmed reviews ALL
« Excellent! »

Excellent services received from Apple Fu to help us resolving issues related to the purpose of this trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nick Y., We very much appreciate your comments regarding your stay at the Fairmont Beijing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Yumi Yu Guest Experience Manager

Sadhbh P. Business - 23/10/2019 Confirmed reviews ALL

Business trip, always a very pleasant experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sadhbh P., We very much appreciate your comments regarding your stay at the Fairmont Beijing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Yumi Yu Guest Experience Manager

P. Families - 23/10/2019 Confirmed reviews ALL
« Not up to the Fairmount standard we know and love »

The room was cold on our arrival and we asked for additional heating. We were told that additional heating could not be provided, so we were very cold and uncomfortable for duration of our stay in the hotel. I mentioned this to a friend who stayed in a different hotel and I was told that they were given a portable heater for their room. Why couldn’t the Fairmount have given us a heather. It would have made all the difference. We were on holiday and it was cold and unpleasant. We’ve stayed at quite a few of the Fairmount hotels and we have always had a wonderful experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear P., Thank you for choosing Fairmont Beijing and taking the time to fill out our company’s survey. It is with regret to hear that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that I already shared your feedback with all team members concerned and we are taking the appropriate measures to address the problem and prevent future occurrence. If you need any further assistance during you stay please contact with our Guest Relations Manager directly, we will be happy to serve you. I hope you give Fairmont Beijing another opportunity to express our hospitality and exceed your expectation in the near future. Sincerely, Yumi Yu Guest Experience Manager

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