Hotel - Fairmont Yangcheng Lake
Fairmont Hotel Fairmont Hotel

Fairmont Yangcheng Lake

4.5/5 793 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

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Leisure and activities

Catering

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Hotel location

Your meetings and events

Fairmont Yangcheng Lake is an ideal location for memorable functions or business needs.In addition to beautiful outdoor event sites, the hotel offers various indoor spaces including a 1,200 square meter Grand Ballroom overlooking the magnificent lake view as well as areas perfect for team building.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
KUNSHAN MEETING ROOM 67 m2 4 m 40 21 24 30 20
XINYANG MEETING ROOM 78 m2 4 m 55 24 30 36 40
XINYI MEETING ROOM 78 m2 4 m 55 24 30 36 40
LOUYI MEETING ROOM 109 m2 4 m 75 24 30 60 40
XINYI+XINYANG 156 m2 4 m 100 36 42 84 80
KUN YUN HALL GRAND BALLROOM 1,130 m2 6 m 1020 150 0 800 600
    • Meeting room
    • WIFI access
    • High speed transmission line
    • Accommodation
    • Fine Cuisine

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Offering 199 deluxe guest rooms and suites including Fairmont Gold, the brands exclusive lifestyle offering warm and personalized service with amenities such as private reception and a comfortable guest lounge.

  • 199 rooms
  • 2 rooms for people with reduced mobility
  • 21 connecting rooms
    • 110/120 V AC
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Emergency exit map
    • Trouser press in room
    • Automatic air control
    • Safe deposit box in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.5/5 ALL Rating 793 reviews

Our guest reviews for
Fairmont Yangcheng Lake

100% genuine reviews from our guests

Find out more
W M. Families - 13/11/2019 Confirmed reviews ALL
« Great Hotel »

Stayed a couple of days while visiting daughter in college. One night we had dinner with her college friends at hotel restaurant. Staff was great by making it a memorable experience.

Anonymous Business - 01/10/2019 Confirmed reviews ALL

Hotel place is prefect, but the rest of experience was not so good. Ventilation blowed cold air directly to bed, even after adjustments I froze every night. At one evening terrible smell of smoke flew into room through out the ventilation. By mistake I had pressed one button beside door and that's why there were not cleaning in the room. The marking on button is so small and unclear that it was difficult to understand the meaning of button and it is located beside light switch. I have two academic degree in engineering and I can say that the technology in this hotel is not in the level which it should be. I have experience of four other hotels from same trip in other part of China, where the technology worked perfectly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for sharing your thoughts regarding your recent stay. We thank you for your kind suggestion regards to our room facilities. We have shared your comments with our colleagues and take action to improve the quality of hotel facilities and equipments. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! - Alan Ang, General Manager

Anna S. Families - 27/08/2019 Confirmed reviews ALL
« The overall experience is pleasant. »

Smile friendly reception, nice place for kid to play, food is delicious

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna S., Thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager "

L. Families - 23/08/2019 Confirmed reviews ALL
« nice enviroment, suitable for kids »

Nice service staff, the enviroment is very nice, kids like it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L., thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

Xxxx Families - 17/08/2019 Confirmed reviews ALL
« Good service especially those handling kayaking »

Our family enjoyed the short stay however the hotel should not charge staying guest fees for using the sauna facility! This was the first time I encountered such charge in a 5 star hotel....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for sharing your thoughts regarding your recent stay. We have shared your comments with our colleagues at once when we received this review. We do provide complimentary wellness facilities for our guests and Spa facility is chargeable. You may enjoy gym and indoor &outdoor swimming pool with your family for next visit. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! - Alan Ang, General Manager

T. Families - 15/07/2019 Confirmed reviews ALL
« good »

everythingisgreatexcept the Buffet.

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的Tai:您好!首先酒店感谢您抽出宝贵时间评价!对于您提出关于自助餐的宝贵反馈及中肯的建议,菁澄西餐厅为到来的客人提供环球美食,包括精选新鲜海鲜、本地特色热菜、主题美食、豪华甜品档、寿司档等等。酒店将不断收集宾客的宝贵反馈并持续提升酒店餐饮质量,为客人带来更多美好回忆。如果您有其它任何疑问或建议,请随时和酒店取得联系,帮助我们更好地为宾客创造完美体验!欢迎您的再次光临! - 洪园 阳澄湖费尔蒙酒店总经理

Arlene Families - 28/06/2019 Confirmed reviews ALL
« Great »

The hotel is very nice. The staff are acomodating and an speak good English. Clean facilities and very quiet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arlene, thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager "

Sarah Couples - 28/06/2019 Confirmed reviews ALL
« Good view, quiet place for relaxation. »

Very good location. and nice view. The service is only average level, not equal to the hotel level.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah, Thank you for sharing your thoughts regarding your recent stay. We have shared your comments about reception,Housekeeping and breakfast with our colleagues. And take action to improve the quality of service and we will continue doing staff training to improve hotel service. We look forward to your comments and suggestions. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! - Alan Ang, General Manager

Wendy K. Business - 27/06/2019 Confirmed reviews ALL
« AVP, Development, Duke Kunshan University »

Service is always great and personal. This time, staff worked it out so that I could swim laps outside on June 15 at 8:00 am, before official opening. Also, Elton (?) on night duty on June 20 and 21 called me a Didi from his personal account when no cabs answered his call at 9 pm. He just trusted me to pay him back. That is customer-centric!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy, welcome home! Thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Ethan was shared with your review. Thank you for your great support and looking forward to welcoming you back recently. - Alan Ang, General Manager

Rong L. Business - 12/06/2019 Confirmed reviews ALL
« very very good. »

the staffs in the hotel are all very nice, helpful, polite. thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rong L., thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

Peter Friends - 27/05/2019 Confirmed reviews ALL
« A very pleasant stay with excellent service. »

We had a very pleasant stay with excellent service provided by the FGL staff, especially by Eric. My special thanks goes to Gracia and to Frank for arranging the commemoration dinner for my 200th arrival at FYL. It was a great pleasure for us being recognized as a regular guest. I will be back soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, welcome home. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

Anonymous Business - 24/05/2019 Confirmed reviews ALL
« Normal »

I stayed at the hotel for company event and facility is good but the location a little uncomfortable for me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for sharing your thoughts regarding your recent stay. We feel sorry for any inconvenience that you have encountered regarding location. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! - Alan Ang, General Manager

Kathy Families - 25/04/2019 Confirmed reviews ALL
« Very relaxing Staycation weekend »

A Birthday celebration, R&R, Spa and Easter Hunt - a weekend full of activities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathy, thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager "

Minwei Families - 25/04/2019 Confirmed reviews ALL
« No feel welcome in this hotel »

It's hard to describe the feeling stay in this hotel, but anyway I did't feel welcome this time. The location of this resort is very good. It's located in the park round the lake. There is very long walking path round the lake, and the view is very good. However, the hotel facility is old, which isn't able to compete with other resorts in China market. And the service also didn't match Fairmont level. 1. no safety consciousness, the staff allowed children to play the boat in the outside swimming pool without lift jacket as they just want to sell more tickets. And I also don't understand why this kind of activity can open for all guests. for safety, I suggest only hotel guests can join those children activities. 2. shattered glass in the yogurt: the guest next to my table found shattered glass in the yogurt during breakfast. It's very dangerous. Luckily that grandmother found it on time. And I didn't see hotel staff took any action immediately. Besides, this hotel is also stingy to up-grade to platinum member. When I checked in at front desk, the staff took too long time to check the room availability. the time was 14:30. It looks the guest service team doesn't have process to check the coming guests in advance, or they don't care Accor membership. Anyway, if Accor still wants to remain Fairmont brand for this hotel, the leaderships has to be changed and invest more to improve both hardware and also service level.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Minwei, Thank you for sharing your thoughts regarding your recent stay. We feel sorry for any inconvenience that you have encountered. We have shared your comments with our colleagues at once when we received this review and take action to improve the safety consciousness and service awareness, as well as food quality. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! - Alan Ang, General Manager

王. Couples - 06/04/2019 Confirmed reviews ALL
« surpass expectation »

surpass expectation

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的王涛:您好!首先非常感谢您抽出宝贵时间分享您的入住体验!我们非常感激您对阳澄湖费尔蒙酒店的认可,让您百分百满意是我们不懈的追求。酒店将一如既往地兑现费尔蒙服务承诺,致力于将美好片刻永留客人回忆。我们真诚地欢迎您再次光临酒店,并在此度过一个完美的假期。 - 洪园,阳澄湖费尔蒙酒店总经理

Timur D. I. Business - 01/04/2019 Confirmed reviews ALL
« Assoc VP, Duke University »

Excellent as usual

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timur Duke I., thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

Peter S. Business - 12/03/2019 Confirmed reviews ALL
« A very pleasant stay »

I had a very pleasant stay, very well prepared by FGL Manager Owen who always takes great care of me when I'm around. In the FGL I was served with Passion and excellence by Sammi and chief butler Eric, they made me feel comfortable and at home. The room was clean and orderly with all amenities in place. See you guys again tomorrow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Welcome home! We very much appreciate your comments regarding your stay at the Fairmont Yangcheng Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Fairmont Gold team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Ang, General Manager

Y. J. S. Families - 04/03/2019 Confirmed reviews ALL
« Excellent experience in Fairmont yangchen lake »

Excellent lake view in room 798 with a large room, we'd love to live in this room next time during weekends, excellent and reliable service here, every staff with friendly face and lovely greetings! The Chinese restaurant name Yi Feng Court is the one of the delicious Suzhou food, we'd have dinner there during our staying, no need to go out for dinner! Thank you very much we'll continue this experience in the Fairmont Yangchen lake hotel next time !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y Jin S, thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

Damien Families - 27/02/2019 Confirmed reviews ALL
« Great family time »

Great moments shared with family in a great resort with an amazing farm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Damien, thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

Robin Y. Solo - 13/02/2019 Confirmed reviews ALL
« Great hotel pet allowed »

A great 2 night stays! Olivia Gu from reception, Amy Chen from restaurant are all fabulous staff! Around the hotel are parks, lakes, lawns and farms, you would spend hours per day with your dog. Pool is bit small, if it could have been 25 meter!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robin Y., thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

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