Fairmont Makati

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Fairmont Makati 5 stars

Customer review rating (ALL Rating) 4.6/5 368 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Labeled ALLSAFE

  • Exclusive San Lorenzo address, in the heart of Makati’s shopping district

  • Across the street from Greenbelt Park and a short walk to Ayala Museum

  • Willow Stream Spa and extensive fitness facilities

  • Stylish rooftop swimming pool with bar area

Hotel location

Fairmont Makati

1 Raffles Drive, Makati Avenue
1224 MAKATI CITY
Philippines

Telephone +63 2 8555 9888

Fax +63 2 8555 9899

Contact email

  • By plane

    NINOY AQUINO INTL AIRPORT At 0km / 0 miles

GPS:14.5513, 121.0231

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

SPECTRUM

This lively all-day dining restaurant offers an array of international and local fare prepared fresh at interactive culinary theaters buffet-style.

Your meetings and events

Modern spaces with natural daylight, including a grand ballroom than can seat over 1,000 guests. An ideal venue in Manila’s CBD, close to Citybank Tower and the airport. With teams of planners, caterers and tech specialists who are passionate about excellence. There are so many reasons to choose this cosmopolitan hotel for your business gathering, product launch or dream wedding, whether exclusive or grand. For world-class events in a prestigious city-center location, Fairmont Makati is the place to be.

Room descriptions and layouts

6 

meeting rooms

From 1 to 333 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

Your sanctuary features all the 5-star comforts and amenities you desire. Tall windows bathe the room in natural daylight. From the plush bed and sweeping workspace to the spacious marble bathroom, understated elegance and smart technology surround you.

Our guest reviews

Our guest reviews for
Fairmont Makati

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  368 reviews

TripAdvisor Rating  4.5/5  2,471 reviews

Good and Convenient Location

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Location was convenient for my business trip. Good service especially at the executive Gold lounge

Dear Mr. L., We very much appreciate your comments regarding your stay at the Fairmont Makati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandria Mallillin Guest Relations Officer

Good stay

Customer review rating 4.5/5

M J. Families - Confirmed reviews ALL

It was a pleasant stay room was upgraded because of a minor issue. The duty manager was so pleasant to talk to.

Dear Mr. J., We wish to thank you for making Fairmont Makati your home away from home during your visit here in the Philippines. We appreciate your time to complete our survey following your recent stay. We are delighted to hear about your pleasant experience with our customer service. The hotel understands the importance of fulfilling our guest’s expectations and we apologize the inconvenience that you have encountered during your stay and that there was an item left by the previous guest in your bathroom. Please rest assured that this has been communicated to the department concerned for proper corrective action to be taken. We will share your encouraging and positive feedback with the entire team, especially to Ms. Dani and we hope that we continue to deliver meaningful experiences. We look forward to the opportunity of welcoming you again. Sincerely, Alexandria Mallillin Guest Relations Officer

Pleasant stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Short worked based stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Extremely Satisfied

Dear Ms. E., We wish to thank you for making Fairmont Makati your home away from home during your visit to the Philippines. We appreciate your time to complete our survey following your stay with us. We hope your next visit will be as pleasant as the previous one. Sincerely, Alexandria Mallillin Guest Relations Officer

A very pleasurable stay

Customer review rating 5.0/5

M Families - Confirmed reviews ALL

I think one of the key assets of Fairmont is its service staff, from the guards to the front desk, to the buffet breakfast staff who welcomed us, all the way to housekeeping. They were accommodating and positive. I also love the toiletries, makes you want to take a bath every hour! hehe. The food at Spectrum was also delicious and had a good selection.

Dear Ms. M., We wish to thank you for making Fairmont Makati your home away from home during your visit. We appreciate your time to complete our survey following your recent stay. We are delighted to hear about your pleasant experience with our customer service and with our Spectrum restaurant. We will share your encouraging and positive feedback with the entire team and we hope that we continue to deliver meaningful experiences. I’m sure everyone will be encouraged by your kind words. Regarding the sink in room 555, thank you for letting us know that the sink seemed clogged. We apologize for this and please rest assured that this has been communicated to the department concerned for proper corrective action to be taken and we will make sure that this will not happen again on your next visit with us. We look forward to the opportunity of welcoming you again. Sincerely, Alexandria Mallillin Guest Relations Officer

1. great location 2. great staff 3. comfortable room

Customer review rating 4.0/5

C T. S. Business - Confirmed reviews ALL

My stay was good, except for one frightful experience when I was nearly electrocuted from a loose live wire from the mini bar in the room. When I called to report it, the director of rooms, a nurse and some staffs came immediately to my room to attend to me. Fortunately, I was not hurt except for the moment of shock! For the breakfast buffet, I feel that it is far below my expectation compared to similar 4-5 star hotels like Grand Hyatt, Hyatt Regency, Shangri-la, New World, Dusit Thani.

good stay

Customer review rating 3.5/5

E. P. Families - Confirmed reviews ALL

location is good. however, housekeeping didn't clean the room. saw trash in trash bin when I arrived. there was food left inside refrigerator when I arrived. there was some hair on the bedsheet as well. tv cable subscription also not good because channels subscribed are not often watched. key cards at times do not work in elevators. on the other hand, I do appreciate staff's patience and professionalism in the midst of a full house. my request for an extra bed was accommodated even if I was initially informed that it is no longer available.

Good stay with minor hiccups

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

- Upon arrival nobody has extended help considering I am with a senior citizen. - Check in took more than an hour. There is no online check in option - Hotel room is modern and very relaxing. High ceiling room made it more elegant - Breakfast that was included was also satisfying. - Water was leaking from the shower area so it felt unsanitary using toilet.

Good stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Was given an early check in and check out and free extra bed and bfast for my kid

Dear Ms. A., We very much appreciate your comments regarding your stay at the Fairmont Makati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandria Mallillin Guest Relations Officer

I was surprised at the level of service and amenities

Customer review rating 5.0/5

Gina D. Couples - Confirmed reviews ALL

First time to stay at Fairmont and I was impressed! We booked the hotel to stay near the pink rally and got the Fairmont Gold room. What really stood out was the warmth and professionalism of the staff. They handled the fairly large crowd efficiently, and they were very courteous and friendly. Plus plus points for Fairmont! Special mention to Gold Lounge staff Jaz who was amazingly tireless serving everyone til late, and showing up again at breakfast. Wow! You really have dedicated staff. The rooms were also spacious, clean and well maintained and appointed. I called room service to ask for amenities and the guy (didn’t get his name) shuttled back and forth 3 times since I kept forgetting some items I needed and each time he came back with a big smile. I can’t ask for more. I’ll certainly choose this hotel over other Makati hotels and will recommend to family and friends. Great job Fairmont!

Dear Ms. D., We wish to thank you for making Fairmont Makati your home away from home during your visit. We appreciate your time to complete our survey following your recent stay. We are delighted to hear about your pleasant experience with our customer service, gold lounge and gold room. We will share your encouraging and positive feedback with the entire team especially with Mr. Jaz. We hope that we continue to deliver meaningful experiences. I’m sure everyone will be encouraged by your kind words. We look forward to the opportunity of welcoming you again. Sincerely, Alexandria Mallillin Guest Relations Officer

Customer review rating 4.0/5

Richard D. Couples - Confirmed reviews ALL

For the most part great stay ..was suppose to have ride set up from Airport to Hotel but when I called they had no one to do so cost me time and money in a taxicab

A few hits and misses

Customer review rating 4.0/5

Mr R. Friends - Confirmed reviews ALL

Check-in was friendly and efficient at the Fairmont Gold lounge. My request for the change in bed type (from king to double) was taken note of, but was surprised that the Fairmont Fit attire requested was not prepared upon check-in and I had to call for it to be sent. Also, was wondering why there was no welcome amenity in the room, unlike previous stays. Rooms need a bit of freshening up as it shows signs of wear and tear, especially the lighting fixtures. Overall, service was still friendly and prompt, although I believe it takes some getting used to again, especially after the hotel reopening after closure due to COVID.

Wonderful people and service, Great location, Well maintained property,

Customer review rating 4.5/5

Chester C. Families - Confirmed reviews ALL

A lot of extra surprises upon checkin.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Fairmont Makati. We are delighted to hear about your pleasant experience with our customer service. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with Jazy, Rick de Guzman, Dyan & Nica. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandria Mallillin Guest Relations Officer

Massive room and perfect location

Customer review rating 5.0/5

Jb Solo - Confirmed reviews ALL

The room is huge and clean! Location is great, malls are just a step away. It is also not too far from the international airport. The staff are nice too. Highly recommended…I will surely stay again.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Fairmont Makati. It is always a pleasure to receive positive feedback. We are delighted to hear about your pleasant experience with our customer service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will also take note with your suggestion regarding more choices for our buffet. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandria Mallillin Guest Relations Officer

Membership stay not recorded and refund not processed

Customer review rating 0.5/5

C. J. Business - Confirmed reviews ALL

I called to enquire why no refund of deposit was given despite more than 2 weeks has passed and stay was not recorded with my Accor membership. Please assist

Dear Ms. C., Thank you for taking the time to tell us about your experience at the Fairmont Makati. At Fairmont, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We truly regret to learn of your unfortunate experience regarding your deposit that was not refunded to you yet. Please rest assured that we have requested to expedite it. Credit back and release of holing amount usually takes 1-4 weeks depending on the issuing bank. We have sent a certificate of cancellation to your email for your reference. I would like to ensure you that this has been communicated to the department concerned for proper corrective action to be taken. Regarding your membership, we do have automatic crediting of points however, the AccorPlus membership linked to your profile had expired since it is only valid for 1 year and would need yearly renewal. However, upon checking your Accor Live Limitless membership is still active and the points are now credited to your profile. I apologize that your experience did not meet your expectations, please allow me to express my sincerest apologies. Please rest assured that we will look into ways of how we can improve this moving forward. I would like to ensure you that this has been communicated to the department concerned for proper corrective action to be taken. Thank you for sharing your experiences with us. We value your honest feedback as it is important for us to know how we are doing and where improvement is needed. We hope to have another opportunity of welcoming you again soon. Sincerely, Alexandria Mallillin Guest Relations Officer

Excellent as always and business as usual post-pandemic

Customer review rating 5.0/5

David S. Business - Confirmed reviews ALL

It was great being back at the Fairmont Makati after a 2-year absence due to covid. What was especially pleasing was that most of the staff I’ve come to know over the years had been retained, ensuring the excellent service remained the same. The Fairmont remains the best hotel in Makati, differentiated by their attentive staff and great facilities.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Fairmont Makati. We are delighted to hear about your pleasant experience with our customer service and for recognizing our colleagues faces. We also do remember you and thank you for trusting Fairmont Makati again to make your stay memorable. We will share your encouraging and positive feedback with the entire team and we hope that we continue to deliver meaningful experiences. I’m sure everyone will be encouraged by your kind words. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandria Mallillin Guest Relations Officer

Great experience

Customer review rating 5.0/5

Lisa Families - Confirmed reviews ALL

Very satisfied with our stay at the hotel,the overall place is superb,friendly staff and buffet breakfast was so good.Will definitely go back to this place again!!!

Dear Ms. P., We very much appreciate your comments regarding your stay at the Fairmont Makati. We are delighted to hear about your pleasant experience with our customer service. We will share your encouraging and positive feedback with the entire team and we hope that we continue to deliver meaningful experiences. I’m sure everyone will be encouraged by your kind words. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandria Mallillin Guest Relations Officer

Perfect location , friendly helpful staff

Customer review rating 4.5/5

Manfred F. Business - Confirmed reviews ALL

Friendly, home coming atmosphere, Especially as a All Accor Plus member

Dear Mr. F., We very much appreciate your comments regarding your stay at the Fairmont Makati. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Ms. Kristine Del Rosario & Mr. Danelte Cadaing. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are delighted to hear about your pleasant experience with our customer service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandria Mallillin Guest Relations Officer

One of the best hotels in the Philippines. Extraordinary staff

TripAdvisor rating 5.0/5

Shanghai_Traveller1 Business - TripAdvisor review

Nice rooms, nice amenities, the gold lounge is outstanding. Everything that you would want from a great hotel. And this from a guy that spends, over 300 nights a year in hotels. But what really sets the Fairmont apart is the exceptional staff. To an individual they greet guests, remember their names, are polite, are helpful. I can't say enough good things. Two little things? I gotta complain a tiny bit.....One is that even though I've stayed at the Fairmont several times, I, for the life of me, cannot figure out their coffee machine in the Gold rooms. Please consider having instructions. I keep meaning to call somebody to show me, but when I think about it, I've just gotten out of bed - look terrible - and need caffeine. Who wants somebody to visit the room then? Not me. The other thing that is (a tiny) bit annoying is that the the sheets are so well tucked into to very high mattress, that they only reach my shoulders - and I just cannot pull them higher. I kinda like to "snuggle" and just can't. Overall a terrific place. Like it alot, and recommend it.....but when the bellman is showing you the room, ask him (her) how to use the coffee machine. :)

Dear Shanghai_Traveller1, Thank you very much for taking the time to share your valuable thoughts on TripAdvisor following your recent stay at Fairmont Makati. It feels delightful for the whole team to know that we were able to provide you with a pleasant and relaxing stay. Your kind compliments are certainly appreciated, and your candid feedback will certainly be used to further improve our guest's experience. Once again, thank you for your review. We hope to provide you with a better lodging experience in the near future. Sincerely, Matthieu Busschaert Hotel Manager

Wish it can be part of Accor faster

TripAdvisor rating 4.0/5

Allan T Business - TripAdvisor review

It's been taking too long to be part of Accor... I have stayed over 10x and missed out on the points. It's really unfortunate that the joining is taking such a long time as Fairmont is a regular hotel I use in both Manila & Jakarta

Dear Allan T, Thank you for choosing to stay at Fairmont Makati for your recent visit. We appreciate the time you took to share your candid thoughts towards our loyalty program. We also look forward to being a part of the Le Club AccorHotels, it is however being taken with prudence to ensure our smooth transition. Once again, thank you for continued loyalty to the AccorHotels. Sincerely, Oliver Dudler

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