Fairmont Peace Hotel 5 stars

Customer review rating 4.7/5 1,626 reviews

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Fairmont Peace Hotel
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Hotel extras

CONVENIENT LOCATION ON THE BUND Boast Shanghai's most enviable address, Fairmont Peace Hotel is conveniently located directly on the world-famous Bund. Stroll the waterfront area and enjoy a dazzling view of the city skyline.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Thermal SpaPaying
  • Fitness centre
  • Well-being
Catering
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available

Hotel location

Fairmont Peace Hotel

20 Nanjing Road East
200002
shanghai
china

Tel: +862161386888

Fax: (+86)2163291888

Check-in from 14h00

Check out up to 12h00

  • EAST ZHONGSHAN RD NANJING RD :  33,37,55,65,305 East Zhongshan Rd Nanjing Rd

  • EAST NANJING RD :  2, 10 East Nanjing Rd

  • By plane

    SHANGHAI HONGQIAO INTL AIRPORT At 16km / 9.94 miles

  • By plane

    SHANGHAI PUDONG INTL AIRPORT  At 45km / 27.96 miles

GPS :31.23911419, 121.48945458

Your meetings and events

Whether you are planning a meeting- conference- wedding or any other special event- you surely want to make it memorable.That means more than just selecting a hotel- it*s choosing one with character and style - one that carries with it the romance and echoes of historic meetings and social events that defined generations.At Fairmont Peace Hotel- we offer experiences none can rival- in settings that will cast a special spell.

Room descriptions and layouts

13 

meeting rooms

From 1 to 300 

attendees

Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

  • Hotel connected to conv. centre

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The Shanghai Luxury hotel offers 270 distinctive guestrooms, including 39 luxurious suites, which blends art-deco-inspired furnishings with modern amenities.The famous Nine Nations Suites remain a feature of the new hotel. A Presidential Suite will occupy the 10th floor penthouse where the hotels flamboyant creator plus former owner - Victor Sassoon - once lived.

Fairmont Queen Queen Non-Smoking

Accessible room
  • Max. number of persons: 4
  • Area: From 49 m² / 527 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe King Non-Smoking

Accessible room
  • Max. number of persons: 2
  • Area: From 45 m² / 484 sq ft
  • Views: City View *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Hollywood Twin Non Smoking

Accessible room
  • Max. number of persons: 2
  • Area: From 49 m² / 527 sq ft
  • Views: City View *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Queen Queen Non-Smoking

Accessible room
  • Max. number of persons: 4
  • Area: From 45 m² / 484 sq ft
  • Views: City View *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Fairmont Gold Executive Floor King NS

Accessible room
  • Max. number of persons: 2
  • Area: From 49 m² / 527 sq ft
  • Views: City View *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Fairmont King Non-Smoking

Accessible room
  • Max. number of persons: 2
  • Area: From 49 m² / 527 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Fairmont Hollywood Twin Non Smoking

Accessible room
  • Max. number of persons: 2
  • Area: From 49 m² / 527 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Fairmont Twin Twin Non-Smoking

  • Max. number of persons: 2
  • Area: From 49 m² / 527 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Fairmont Gold Executive Floor Queen Queen NS

  • Max. number of persons: 2
  • Area: From 49 m² / 527 sq ft
  • Views: City View *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Fairmont Gold Executive Floor 2 Twin NS

  • Max. number of persons: 4
  • Area: From 49 m² / 527 sq ft
  • Views: City View *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Fairmont Gold Grand Executive Floor King NS

  • Max. number of persons: 2
  • Area: From 45 m² / 484 sq ft
  • Views: City View *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Fairmont Gold Grand Executive Floor 2 Queen NS

  • Max. number of persons: 4
  • Area: From 45 m² / 484 sq ft
  • Views: City View *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

CATHAY ROOM

Type of cuisine: International

The Cathay Room offers a sociable and luxurious dining experience with elegantly presented, modern European, home-style cuisine. The private balcony will astound our guests with its panoramic views of the Bund and the world-famous Pudong skyline.

Lunch

13:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DRAGON PHOENIX

Type of cuisine: Chinese

Dragon Phoenix has reclaimed its status as the premier Chinese restaurant in Shanghai offering quintessential Shanghainese and Cantonese cuisine. Guest will be transported back to a time of opulence when personalized butlers anticipated every need.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VICTORS CAFE

Type of cuisine: Cafe

Victor's is an art deco deli offers a French Café menu and showcasing the finest hand-crafted pastries and delicacies in Shanghai.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

JAZZ BAR

Non contractual photo

Jazz Bar at Fairmont Peace Hotel is the only address in China for legendary jazz, carrying guests instantly back to the private clubs of the 20's and 30's with its comfortable and authentic décor.

Our guest reviews for
Fairmont Peace Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

1,626 reviews

Shiny outside of Hotel, inside just wanna be premium Hotel in terms of service and customer orientation

Customer review rating 4.7/5

Robert Couples - 26/11/2020 Confirmed reviews ALL

I wrote an complaint letter to Fairmont/Accor (website contact template) and so far no feedback. This is the letter: For my first time I stayed 2 nights in the Fairmont Peace Hotel in Shanghai. Regarding the definition it’s a 5star luxury Hotel. It was a incredible unforgettable stay but in a negative way. To make a it short and clear what made me feel very uncomfortable: - in the 2 nights I stayed with my partner in this hotel, I was asked by so-called Concierge or personnel waiting at the door, three times what I’m doing here and if I stay in this hotel. Same happened separately to my partner. That is not a nice feeling. - In 9th floor there is a restaurant where we reserved a table. First strange experience was that the waiter asked us if he should bring us a bottle of Champagner as a starter. Hello? A bottle of Champagne as a starter?? That was ridiculous! Whether the waiter took us not serious or he thought that maybe this German guy (I’m from Germany and working as an Expat) can’t afford a bottle of Champagne. The second strange and impolite experience was that we forced to leave because we don’t have dinner and only wanted to have 2 glasses of wine. You can imagine that the romantic mood was over and may happiness-factor was below zero. Not to mention the looks from the people and guest from the other tables. I was really, really hurt and angry. The waitress said sorry but the evening was ruined. After that I complained at the reception and the employees mentioned that the management will call me later in the hotel room. But: no call from the management. To be honest: not a big surprise. Well, even the management treats not everybody equally. What are the lessons learned for me? Fairmont Hotel was a one and once experience. Never again. In Shanghai you have a bunch of world famous luxury hotels who deserve the name and reputation. Maybe you take customers feedback seriously to improve your hospitality and service: Don’t invest only in shiny expensive locations and materials, please invest also in training and education in your employees and staff because they are your ambassadors of your Hotel. Show the respect to the customers who pay a lot of money to have a unforgettable stay in your Hotel – but in a positive way. P.S. Also teach your employees and staff that they should also treat customers without Gucci, Prada and LV-outfit with respect. Customer is Customer. Robert D.

Customer review rating 4.7/5

Zubair I. Families - 26/11/2020 Confirmed reviews ALL

Excellent service

Immersed in old Shanghai elegance

Customer review rating 4.7/5

K T. Couples - 24/10/2020 Confirmed reviews ALL

From entry through the revolving doors to our return through them we were impressed with the attention to detail in the building and decoration and the same attention to detail and helpfulness of the wonderful staff. A true pleasure to stay in the Peace Hotel and that is without mention of its incredible location in Shanghai.

Wonderful experience

Customer review rating 4.7/5

Glyn F. Couples - 11/08/2020 Confirmed reviews ALL

both myself and my wife enjoyed our stay and found the hotel to be very welcoming We have been lucky enough to stay at some of the top hotels around the world and would pleace the hotel amongst them We hope to return in the not to distance future The hotel tour is a most and very enjoyable

Welcoming

Customer review rating 4.7/5

Ingrid K. M. Couples - 28/07/2020 Confirmed reviews ALL

Overall the experience was excellent. A nice welcome on arrival, great service, excellent afternoon tea in the lounge, and a great happy hour. The breakfast was good too. The one exception was the gym. It opens at 8:30 which is too late although they did arrange to open it earlier for us which we appreciated. However, the gym was too hot. It was 25 but it should be 20 or 21 at most. The steam room in the women’s change room was not working well so that was disappointing for such a good hotel. I would expect not to encounter these issues at a 5 star hotel.

Perfect stay in a gorgeous historical location

Customer review rating 4.7/5

Mauricio Couples - 17/07/2020 Confirmed reviews ALL

The overall experience was just perfect. The service is outstanding and the staff made sure that our every little caprice was fulfilled. Special thanks to Stevie Liu for his willingness to adapt to all our requirements. We understand that under the current circumstances, western style breakfast options are limited, but on our first breakfast we told the staff about it and the next day they provided us with a western style breakfast platter, which was highly appreciated. The experience in the Old jazz bar is time travel to the 1930's, an unforgettable; uniquely Shanghai moment, just as memorable as dinner in the Dragon and Phoenix and Cathay terrace restaurants

Good location, excellent service

Customer review rating 4.7/5

Mable Families - 30/06/2020 Confirmed reviews ALL

We booked English suite to celebrate my son’s 10 years old birthday. Thanks for the hospitality from hotel and concierge solved all the requests from us. Appreciated the effort!

It was a great stay and I will definitely return

Customer review rating 4.7/5

Ying Couples - 06/01/2020 Confirmed reviews ALL

Staff were attentive and the lounge was well-stocked. I enjoyed the breakfast and the range of food available.

Not a good night’s sleep

Customer review rating 4.7/5

Ab Couples - 20/12/2019 Confirmed reviews ALL

It’s an amazing historic property in a top location. The bedroom was furnished perfectly and the bathroom and it’s amenities were spot on. Sadly the air conditioning is inadequate which meant the room was at 25°C even though it was set to the minimum of 18.5. That’s too warm for me. They suggested opening the window and offered a fan. Also offered to change room but they were all just as warm. They acknowledge they’ve been having issues with the AC for some time and blamed the warm room on a hot day in Shanghai. 23° is not a particularly hot day and it someone misses the point that a 5-star hotel should be able to provide comfortable sleeping conditions regardless of the weather. We booked a Gold room for access to the executive lounge. On this trip to Asia we stayed in 5 different hotels. The Fairmont was the only one not to offer champagne in its lounge. Prosecco was offered in its place. We tried to get a night cap at the roof terrace bar. After waiting for at least 10 minutes nobody came to take our order or even to acknowledge we were waiting. We gave up. The hotel blamed this on being a popular venue for outside guests. I blame it on there being only one bar tender who just couldn’t cope.

An outstanding hotel in service and cleanliness

Customer review rating 4.7/5

Charles J. Couples - 15/12/2019 Confirmed reviews ALL

Our stay was extremely pleasant with excellent service and outstanding food. The hotel is spotless and the staff is the best there is. Only one thing I would like to see changed. The taxi service to the airport should be specific metered service. You ordered the taxi for us and when we arrived at the Pudong airport the driver refused to provide a receipt and wanted 300 Yuan which I know from experience is too much. I would like to see your luggage handlers tell the taxi company to only send drivers who will use the meter. I realized this is not your problem but I think you can do something to help.

Dear Valued Guest, Thank you very much for taking the time to share your feedback on your recent stay with us. I do hope we will have the pleasure of welcoming you back to the Fairmont Peace Hotel soon again. Yours sincerely,

High quality accommodations

Customer review rating 4.7/5

Anonymous Families - 14/12/2019 Confirmed reviews ALL

We had a lovely stay overall but had one experience that spoiled the impression. The concierge recommended a hair salon to me when I told them I wanted to go somewhere reasonably priced for a wash and blow dry. The salon gave me the price of 158 CNY. While there, they suggested what I thought was a simple conditioner product for. 48 cny. I could not speak Chinese and they just pointed to the sign that had 48 next to the bottle. They then suggested a head and neck massage which I said no to 3 times. They did speak some English and never clarified the price of the conditioner. They just said it would be 10 minutes. They then applied the product which seemed like a big deal with extra help. It seemed like they were doing color and I said “no color. It seems too much.” They started the head massage and I said no —and the neck massage. I said no. When my daughter came to meet me and pay, the bill was 1800 CNY!!!! 850% higher than what was agreed to. When we said I did not agree to this price they argued with us. They did reduce it to 1150 CNY at which point we paid and left because we did not know what else to do. They clearly took advantage of a guest visitor to China who did not speak English. Stevie and Justin at Concierge desk called the salon and they helped us get an additional refund. We were very grateful for this. However, I still paid much much more than expected without my agreement. This was way beyond an acceptable business practice. While I truly appreciated Stevie and Justin’s help, after thinking about it, we thought the Fairmont should have acknowledged their part in recommending such an establishment. This business really treated a Fairmont guest poorly and we would have appreciated more of an apology for this. We understand the hotel can not control all recommendations but this was way beyond a simple misunderstanding. No business should charge any guest 850% more than they agree to. It is just not right. We also hope you warn your guests about this possible up-charging practice. If I had been warned, I would have been prepared. Thank you for the rest of a lovely stay—spa, tea, breakfast were all fabulous.

Legendary

Customer review rating 4.7/5

Jl Business - 14/12/2019 Confirmed reviews ALL

A stay like dive in a movie

Dear Valued Guest, Thank you very much for taking the time to share your feedback on your recent stay with us. I do hope we will have the pleasure of welcoming you back to the Fairmont Peace Hotel soon again. Yours sincerely,

pleasant short stay

Customer review rating 4.7/5

Wendy Families - 09/12/2019 Confirmed reviews ALL

It was too short a stay to comment much but I would have rated it extremely satisfying if the staff have remembered my request. During the time of booking, I have mentioned that I was there with my family to celebrate my family member's birthday. I believed a cake was promised but it was overlooked. I have booked myself and my family on the executive floors. It would have been great if staff on executive levels are more observant.

Beautiful, comfortable hotel with amazing staff.

Customer review rating 4.7/5

Norman M. Friends - 04/12/2019 Confirmed reviews ALL

This is my second time staying. The room was comfortable and beautiful. The service was exceptional. We had thanksgiving dinner in the Cathay room, and it was absolutely perfect.

A stay with impeccable quality.

Customer review rating 4.7/5

Anonymous Business - 26/11/2019 Confirmed reviews ALL

Excellent room, prompt service, nothing missing. Very much appreciated.

Magical

Customer review rating 4.7/5

Axel K. Families - 23/11/2019 Confirmed reviews ALL

We felt really well taken care of. The staff were great and helped us a lot. One of the bellboys saved my phone from a taxi when I had dropped it there... and your concierge Lily was very helpful in helping me shop for Chinese spices. Overall a great experience.

Fabulous hotel, fabulous location, fabulous staff. Was impressed with all aspects of this hotel.

Customer review rating 4.7/5

Traveller Couples - 22/11/2019 Confirmed reviews ALL

From arrival at Fairmont Peace Hotel we felt welcomed and at ease with staff and surroundings. All staff in the hotel were very friendly and helpful particularly in the Gold Lounge. Harrison Mott was extremely helpful and provided assistance when we required medical attention after an accident on an outside coach tour. Would definitely recommend this hotel to anyone visiting Shanghai. Amazing bar on rooftop with spectacular views of the skyline.

Customer review rating 4.7/5

Francois L. Families - 20/11/2019 Confirmed reviews ALL

Room is excellent ! In service dining, great ! Concierge, kind and helpful Front Desk : Does not know what customer service means. Just here to cash out ! Unbelievable behavior for such a place ! Check-in : Arriving at 13h15 with my family from Tokyo, I m being told that I cannot check in because room is not ready. No backup solution except keeping my luggage. Seriously ? Check-out : I want to use this feedback opportunity to strongly complain about the way this hotel is not caring about its customer : I came to Shanghai with my wife for the Marathon. During the race my wife was injured and I add to spend several hours in hospital emergency room with her. When I came back to the hotel I was late for the check out. The staff did not care at all what happened to me and just gave me an extra hour to pack my thing and go otherwise they would charge an extra night. Seriously how does this hotel trains its staff to behave like this ?

Excellent service and food

Customer review rating 4.7/5

Anonymous Families - 20/11/2019 Confirmed reviews ALL

Everyone at the Club Lounge was wonderful, eager to help, warm and welcoming. Some of the staff are not too fluent in English, with the exception of Eileen Qiu who spoke excellent English and Chinese.

Awesome in Every Way

Customer review rating 4.7/5

David Business - 20/11/2019 Confirmed reviews ALL

For my money, this is the best hotel in Shanghai. The location, service, style/appearance, and quality of the overall experience are all world-class. The concierge and guest relations team were unbelievably helpful in assisting me in arranging all sorts of last-minute and complicated logistical arrangements. Also, the spa provides a wonderfully relaxing massage which helped me contain my jet lag. And those ageless jazz musicians are still performing impeccably every night in the lobby bar, which I enjoyed while drinking several handcrafted cocktails...

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