Mercure Paris Gennevilliers Hotel 4 stars

Customer review rating 4.1/5 787 reviews

Mercure Paris Gennevilliers Hotel
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+ 21 Services

Hotel extras

  • Spacious rooms accommodating from 1 to 4 people, with double or twin beds.

  • A bed made in France that you won't want to leave

  • Private paid parking

  • 4 meeting rooms for up to 60 people

  • Brand new hotel opened in 2018

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on requestPaying
Business services
  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure Paris Gennevilliers Hotel

3
Avenue Des Louvresses
Zac Des Louvresses
92230
gennevilliers
france

Tel: +33147907110

Fax: (+33)147907111

Check-in from 12h00

Check out up to 12h00

  • ZAC DES LOUVRESSES :  238 LOUVRESSES

  • METRO :  13 ASNIERES GENNEVILLIERS

  • By plane

    CHARLES DE GAULLE At 24km / 14.91 miles

  • By car

    A86 GENNEVILLIERS At 0.3km / 0.19 miles

  • By train

    SAINT LAZARE At 12km / 7.46 miles

GPS :48.942852, 2.305184

Companies

  • ALSO 0.9 km / 0.56 mi
  • CHEMETALL 0.55 km / 0.34 mi
  • EUROPE ASSISTANCE 2.1 km / 1.3 mi
  • THALES 0.2 km / 0.12 mi
  • UNIV PONTOISE 1.5 km / 0.93 mi
  • UP 0.5 km / 0.31 mi
Companies

Your meetings and events

Get down to some serious work in our 4 meeting rooms with natural light. We also have a small room available for private and informal meetings.Only the best connectivity and sound and image technology!4 rooms of 215, 462, 538 and 613 sq. ft. (20, 43, 50 and 57 m²) able to accommodate 5-50 people in several different room configurations.

Room descriptions and layouts

meeting rooms

From 1 to 40 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Video camera

  • Videoconferencing

  • Audio and video equipment

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our restaurants and bars

LE CHARBON

Type of cuisine: Bistro

Welcoming decor, a light, airy restaurant, seasonal cuisine... welcome to the Charbon! Whether for a business lunch, a solo dinner or a meeting, take a seat and enjoy what we have to offer! On fine days, you can take advantage of our terrace.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHARBON

Non contractual photo

From 3pm, the bar offers after-work drinks for hotel guests and anyone looking for a welcoming place to relax with music and a glass of wine or craft beer, as well as platters and various tapas dishes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Paris Gennevilliers Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

787 reviews

close to my office, possible to have a diner and a breakfast in the hotel

Customer review rating 4.1/5

H. Business - 06/11/2020 Confirmed reviews ALL

Please make sure we feel more safety in your hotel : for example, please leave some alcoholic solutions in front of the lift, each floor . Please for the restaurant and breakfast : make sure to give a tray as it is not really convenient and safety to eat on the room's table without any tray

Dear Caroline H., We would like to thank your for the time you took to write us a comment. We try to do our best to serve you the best quality service during this sanitary crisis. We take note of all the remarks concerning our establishment. We share your positive comment concerning our personnal. We hope that we will welcome again for a next stay. Sincerely, Mehdi KEFI - Front Office Manager.

Good stay.

Customer review rating 4.1/5

Piotr Business - 21/10/2020 Confirmed reviews ALL

Hotel is quite comfortable and staff is nice and helpful. The only issue was that air condition was turned off and I could not control the temperature in the room. As there is a highway and railway just next to the hotel opening the window was not an option.

Dear Mr K., We would first like to thank you for taking the time to leave a comment regarding your stay with us. We appreciate your positive feedback and assure you the feeling is mutual as it was a pleasure to welcome you at the Mercure Paris Gennevilliers. We apologize for the inconvenience about the air conditioning and thank you for your constructive notes that will allow us to improve ourselves and be able to give you a perfect stay next time! Kind regards, Reception.

Good experience

Customer review rating 4.1/5

Akh Business - 16/02/2020 Confirmed reviews ALL

Unfortunately, after travelling a number of hours Sunday night the restaurant is closed. The staff were very helpful in booking a taxi to take us to a nearby restaurant around 2K away. There is nothing within walking distance. The room was clean and quiet, the shower hot and the breakfast was excellent. The staff were very helpful and friendly.

Dear KEITH H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gennevilliers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mehdi Front office manager

Good stay. Pricing and invoicing to improve

Customer review rating 4.1/5

A. Business - 14/02/2020 Confirmed reviews ALL

Check-in assistant was not able to help to ensure that room, diner and breakfast could be on same bill. I had to pay them separately, ending up paying breakfast at outrageous price whereas it could have been bundled with the stay.

Monsieur A., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Paris Gennevilliers. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire,Monsieur, en l’expression de nos sentiments les meilleurs. Bien Cordialement Saber Boutabba Directeur

Pleasant stay

Customer review rating 4.1/5

Jack C. Business - 23/01/2020 Confirmed reviews ALL

Pleasant stay

Dear JOHN C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gennevilliers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mehdi Front office manager

Premium sleep

Customer review rating 4.1/5

Nicolas K. Business - 30/11/2019 Confirmed reviews ALL

Nice room, great mattress, cleaned rooms

Dear NICOLAS K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gennevilliers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mehdi Front office manager

Extremely Satisfied. Everything was what I expected.

Customer review rating 4.1/5

Mhb Business - 27/11/2019 Confirmed reviews ALL

Check-in, cleaning of my room, breakfast, check-out were excellent. As Accor member, I was expecting to have a bottle of water in everyday in my room. I received after I asked. There was no CNN channel on TV. I did not have lunch and dinner but breakfast was very good for me. Thanks.

Dear M.HIKMET B., I sincerely thank you for your comment following your stay. My team and I are delighted to read that you had a pleasant stay at our hotel and that you enjoyed the quality of our services. Your feedback is very valuable to us and helps us improve, and we are very grateful. I remain at your disposal, Sincerely, Maryse Deputy Manager

Great experience

Customer review rating 4.1/5

Paul Families - 04/11/2019 Confirmed reviews ALL

Great experience

Dear PAUL Z., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gennevilliers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mehdi Front office manager

Very friendly staff, good room, the location next to the company where I was for business activity

Customer review rating 4.1/5

World4you Business - 25/10/2019 Confirmed reviews ALL

The room was clean, breakfast ok, staff friendly, air conditioning worked well and adapted to the season. The menu for dinner and lunch was good but it must be diversified. A good experience.

Dear OANA C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gennevilliers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mehdi Front office manager

good service

Customer review rating 4.1/5

Celine Business - 11/10/2019 Confirmed reviews ALL

clean room, good restaurant and excellent welcome

Dear CELINE S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gennevilliers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mehdi Front office manager

Neat

Customer review rating 4.1/5

Srikant Business - 11/10/2019 Confirmed reviews ALL

Nice clean rooms. Good food at the restaurant. Easy check in and check out.

Dear SRIKANTAN M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gennevilliers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MEHDI Front office manager

Mr

Customer review rating 4.1/5

Saj Families - 28/08/2019 Confirmed reviews ALL

Very nice and clean Hotel … It was nice to stay with Family. Breakfast was good as well.

Rooms Clean and Nice - Breakfast not worth it

Customer review rating 4.1/5

Alie Business - 25/08/2019 Confirmed reviews ALL

For Paris and price per night- Rooms are good - but for €17 the breakfast does not have variety as other Mercure hotels

Dear ALIASGAR E., We appreciate your comments regarding your stay at the Hôtel Mercure Paris Gennevilliers. It is always a pleasure to receive positive feedback. We are reaIly sorry that the breakfast was not at the level you wished. we' ll do our best in order to improve and also will share your comments with our team. I am sure that this feedback will serve to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good busness hotel, but absolute chaotic restaurant; understaffed, same menu and often dishes are sold out

Customer review rating 4.1/5

Mrs V. Business - 27/06/2019 Confirmed reviews ALL

Hotel good as always; Friendly and English speaking staff at the reception The restaurant was (again) understaffed, it took 45 minutes to get a table at 21.30 because there were many customers who were not guests. When I finally got table several things of the menu were sold out. Breakfast worked better.

Good but could be better

Customer review rating 4.1/5

Monika Families - 24/06/2019 Confirmed reviews ALL

Nice hotel but the Service could be better. After 23 it is difficult to find the entrance to the hotel, the gate was closed. No receltionist. Staff at the retaudant do not clean tables at all. Receptionist do not know anything about the neiberhoud even how to get to train station.

Really poor room service

Customer review rating 4.1/5

Andrew B. Business - 22/06/2019 Confirmed reviews ALL

Room is basic but clean. Room service is dealt with by French-only speakers with no passion to provide good service. Avoid this hotel if you can.

Dear ANDREW B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gennevilliers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We recognize that our personnel in the restaurant don't speak good English and we need to offer them more training on that issue . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nadege Deputy Manager
Customer review rating 4.1/5

M. Business - 22/05/2019 Confirmed reviews ALL

Restaurant quality and services are not in line with the quality we can expect for the price requested. Breakfast quality remains poor.

Dear CHRISTOPHE M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gennevilliers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We offer only fresh products in our restaurant . We recently decreased our price to 19€ for both starter + menu or menu + desert but we can't decrease deeper our prices . Also we change the menu every day . We take good note of your remarks, perhaps you would like more variety or the opportunity to take one but cheaper main starter, rather than a menu, things we might consider in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nadege MORBOIS Deputy Manager

Thales meeting.

Customer review rating 4.1/5

B. G. Business - 22/05/2019 Confirmed reviews ALL

The restaurant has closed too early, that's the only negative point. The personnal of the reception was perfect.

Dear G. B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gennevilliers. I am sorry that your experience did not meet your expectations. Your feedback is very important to us and I am woondering if you arrived after 22:30 of if you arrived earlier and we refused you ? If you have time to answer me don't hesitate it will help us to manage the quality . Indeed , the restaurant is open from monday to thursday evening from 19:30 to 22:30 . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nadege MORBOIS Deputy Manager na…

Excellent hotel but mosquitoes in Paris?!?!!!!

Customer review rating 4.1/5

Cc Families - 20/05/2019 Confirmed reviews ALL

Excellent welcome, lovely room, nice breakfast, but unfortunately there were mosquitoes in our room and so we have itchy bites to remind us of our stay there instead of simply being able to remember how nice the hotel and staff actually were.

Dear CHRISTOPHER A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gennevilliers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I feel very sorry you had mosquitos in your room . I also feel surprised about it because it is for now the first time I hear about this . Never hesitate to call the reception in case of any probleme . For this time ,we might not have the solution ( except changing room ) but I will buy anti mosquito bomb in case it happen again. Thank you again for sharing your experience, and we hope to see you and your family again ! Sincerely, Nadege MORBOIS Deputy Manager

Average

Customer review rating 4.1/5

Nick R. Business - 16/05/2019 Confirmed reviews ALL

Average

Dear NICK R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gennevilliers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I agree we still need to improve our breakfast service . We are currently looking for two new employee that we will accompany and train for more quality service. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thanks again for your feedback, and we hope to see you soon . Sincerely,

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