Hotel - Novotel Ambassador Seoul Dongdaemun Hotels & Residences
Novotel Hotel Novotel Hotel

Novotel Ambassador Seoul Dongdaemun Hotels & Residences Hotel

4.5/5 352 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • INCHEON
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Japanese
    • Korean
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check-in (Paying)
    • Late Check-out (Paying)
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Outdoor heated pool
    • Natural swimming pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
    • Solarium (Paying)
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 4 meeting room(s)
  • Congress center
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

AREVA KOREA3 km / 1.86 mi BMW KOREA3 km / 1.86 mi CJ1 km / 0.62 mi MARUBENI1.5 km / 0.93 mi MITSUI1.5 km / 0.93 mi PFIZAR3 km / 1.86 mi SPECIALIZED KOREA3 km / 1.86 mi VOLVO KOREA3 km / 1.86 mi
BASF3 km / 1.86 mi BOEHRINGR INGEKHEM3 km / 1.86 mi HUAWEI3 km / 1.86 mi MH POWER SYSTEMS1.5 km / 0.93 mi NOVARTIS3 km / 1.86 mi SK E&C3 km / 1.86 mi SSANGYONG CEMENT1.5 km / 0.93 mi

Exhibition and convention centre

COEX11.16 km / 6.93 mi

Your meetings and events

Novotel Ambassador Seoul Dongdaemun Hotels & Residences Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEETING ROOM 1 0 m2 2 m 0 0 10 0 0
MEETING ROOM 2 0 m2 2 m 0 0 12 0 0
MEETING ROOM 3 0 m2 2 m 0 0 8 0 0
GRAND BALLROOM 330 m2 3 m 400 0 200 250 280
    • Screen
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Wedding ceremony
    • Wedding co-ordinator

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Enjoy work and quietness. Our superior room mixes modern decor, ergonomic comfort and high end facilities: 1 Queen bed with ensuite shower, large work area, 55" LED TV, WiFi, minibar, hair dryer, iron, safe. Up to 2 adults and 1 child.Choose comfort and space for short-term and extended stay. The modern, spacious Residence room features a comfortable bed with en-suite bath/shower, work area, 55" TV, WiFi, washer, dryer and kitchen facilities. Up to 2 adults and 1 child.

  • 523 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 16 connecting rooms
  • Extra bed in room for child
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
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4.5/5 ALL Rating 2,034 reviews

Our guest reviews for
Novotel Ambassador Seoul Dongdaemun Hotels & Residences

100% genuine reviews from our guests

Find out more
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4.5/5 TripAdvisor Rating 352 reviews
Artini M. Families - 11/02/2020 Confirmed reviews ALL
« Good stay and well located. »

The service was so good. Especially the front desk staff. Overall, good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Artini Anak M., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Bill T. Families - 10/02/2020 Confirmed reviews ALL
« Good stay. Convenient from airport and walking distance to shopping and excellent food. »

Professional staff. Highly recommend Novotel for business and personal trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wiliam Kai Him T., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

R C. Couples - 06/02/2020 Confirmed reviews ALL
« Beautiful hotel in a fun area »

This was a beautiful hotel in a fun location, close by the Seoul DDP and lots of excellent shopping. Also very close to train lines and easy to get to. Excellent hospitality shown by the very kind and professional staff. I really enjoyed my stay and would come again. I recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rose anne C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benher Huh Duty Manager

Kevin W. Families - 06/02/2020 Confirmed reviews ALL
« Well located, large room »

It was very good experience to stay in your hotel, however, it will be more better if you can extensive the room cleaning service such as 8pm

Our hotel has responded to the review
Our hotel has responded to the review

Dear hoi wing w., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benher Huh Duty Manager

C. W. P. Couples - 05/02/2020 Confirmed reviews ALL
« well located »

good stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wei p. C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benher Huh Duty Manager

Anne C. Families - 04/02/2020 Confirmed reviews ALL
« Excellent stay »

Convenient location, friendly staff, spacious room, clean and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wing Yee Anne C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

W. J. Families - 04/02/2020 Confirmed reviews ALL
« good housekeeping, good hotel information desk »

Housekeeping is quite good during our stay, requirements met promptly. The only thing that needs to improve is that I already wrote in my booking and also confirmation that I need a high floor room, but was still given a fourth floor room for a late check-in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear J. W., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also we deeply apologize for the inconvenience situation has been occurred upon check in. We double checked your reservation which has been made through by the online travel agency, and it seemed that they were omitted your preference(higher floor)to our hotel. Therefore unfortunately, the low floor was provided upon check in time. However we will definitely remark this issue and if we do have any opportunity to have you near in the future, we try our best to follow up your request. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Manyi F. Families - 04/02/2020 Confirmed reviews ALL
« Overall was pretty good. »

One thing that upset me and my daughter so much. It happened the first day when we arrived. Since we missed the taste the last time we traveled Seoul, I asked the lady who helped check in to order fried chicken over phone. But she refused it right the way. I was really surprised because the hotel (LOTTE Hotels Resorts) I stayed at last time helped do it with pleasure. So I asked her again. Her answer was I could order by myself or bought it at this hotel. I really don’t understand the reason but if that’s the rule of your hotel I can only accept it. But we were really upset.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manyi F., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also we deeply apologize for the inconvenience situation has been occurred upon check in. Kindly explain to you is that our hotel provides 24 hours room service which includes fried chicken menu as well. Therefore if guest request to staff to order the chicken from outside, we are not really able to taking the order and this procedure has been settled since very first day of the hotel. We apologize once again and we hope to have you near in the future to provide better service quality which can meet your expectation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Kfchan Families - 03/02/2020 Confirmed reviews ALL
« Good location »

The location of hotel was excellent such near metro station and airport bus just arrive at front door.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim Fung C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

L Couples - 28/01/2020 Confirmed reviews ALL
« Good »

New hotel, Comfortable bed, clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lailai lily T., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Junita Families - 27/01/2020 Confirmed reviews ALL
« Family of 4 from Indonesia-- love our stay »

Love all. The crew very professional The room is very comfortable We are with 10 and 4 years old Location is the best

Our hotel has responded to the review
Our hotel has responded to the review

Dear Junita L., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

L. J. Couples - 23/01/2020 Confirmed reviews ALL
« Well located »

Staff has been very helpful. Me and my wife developed rashes. Am not sure if its the cold weather or there are bed bugs. Our arms and legs had the rashes. That is why the rating is overall an 8

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jersey L., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, I am very sorry to hear that you had rashes. I hope you get well soon and we assure that the hotel does inspection for the bugs more than two times a month and untill the day you check out, we had no such issues. There might be several reasons for the rashes and please do visit hospital to check please. Thank you again for sharing your experience and we hope you get well really. We are all very looking forward to see you again in near future. Sincerely, Noah Kim Duty Manager

Hideya Couples - 22/01/2020 Confirmed reviews ALL
« Just perfect »

The location is good the service was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hideya K., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

Anonymous Solo - 22/01/2020 Confirmed reviews ALL
« Great location comfy beds »

Very good location close to the subway! Breakfast had lots of options both western and Asian! Room was very spacious! Staff were very friendly!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruby Jessica M., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah kim Duty Manager

Ravi S. C. S. B. Business - 17/01/2020 Confirmed reviews ALL
« Nice »

Location is very central. Breakfast is good. Staff is accommodative. Rooms are clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ravi S., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office Supervisor Aiden Kim

Bing M. K. Business - 16/01/2020 Confirmed reviews ALL

Very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bingmei k., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

Joyce T. Solo - 14/01/2020 Confirmed reviews ALL
« Friendly front desk staff and great hospitality »

I had an early flight arriving into seoul. Though i couldn't get an early checkin due to a full occupancy on previous night, the team has accommodate me well and given their best to arrange the earliest possible for me. Room was good size and clean. Concierge staff are friendly and helpful too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joyce Chee Yen T., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

Mimi Families - 10/01/2020 Confirmed reviews ALL

Good location and excellent service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hong Yee L., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Anonymous Solo - 09/01/2020 Confirmed reviews ALL
« it was a lovely experience »

love the hotel design. staff were very friendly and accommodating

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zarimae S., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office Supervisor Aiden Kim

Oohlala Solo - 08/01/2020 Confirmed reviews ALL
« Almost perfect »

The room is spacious. Prime location. The reception was too slow on check-in process.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raveewan J., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, we will train to work our employee more effectively and efficiently to provide smooth and better quality of service at the front desk. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

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