Hotel - Novotel Ambassador Seoul Dongdaemun Hotels & Residences
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Novotel Ambassador Seoul Dongdaemun Hotels & Residences Hotel

4.5/5 348 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • INCHEON
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Japanese
    • Korean
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check-in (Paying)
    • Late Check-out (Paying)
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Outdoor heated pool
    • Natural swimming pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
    • Solarium (Paying)
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 4 meeting room(s)
  • Congress center
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

AREVA KOREA3 km / 1.86 mi BMW KOREA3 km / 1.86 mi CJ1 km / 0.62 mi MARUBENI1.5 km / 0.93 mi MITSUI1.5 km / 0.93 mi PFIZAR3 km / 1.86 mi SPECIALIZED KOREA3 km / 1.86 mi VOLVO KOREA3 km / 1.86 mi
BASF3 km / 1.86 mi BOEHRINGR INGEKHEM3 km / 1.86 mi HUAWEI3 km / 1.86 mi MH POWER SYSTEMS1.5 km / 0.93 mi NOVARTIS3 km / 1.86 mi SK E&C3 km / 1.86 mi SSANGYONG CEMENT1.5 km / 0.93 mi

Exhibition and convention centre

COEX11.16 km / 6.93 mi

Your meetings and events

Novotel Ambassador Seoul Dongdaemun Hotels & Residences Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEETING ROOM 1 0 m2 2 m 0 0 10 0 0
MEETING ROOM 2 0 m2 2 m 0 0 12 0 0
MEETING ROOM 3 0 m2 2 m 0 0 8 0 0
GRAND BALLROOM 330 m2 3 m 400 0 200 250 280
    • Screen
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Wedding ceremony
    • Wedding co-ordinator

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Enjoy work and quietness. Our superior room mixes modern decor, ergonomic comfort and high end facilities: 1 Queen bed with ensuite shower, large work area, 55" LED TV, WiFi, minibar, hair dryer, iron, safe. Up to 2 adults and 1 child.Choose comfort and space for short-term and extended stay. The modern, spacious Residence room features a comfortable bed with en-suite bath/shower, work area, 55" TV, WiFi, washer, dryer and kitchen facilities. Up to 2 adults and 1 child.

  • 523 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 16 connecting rooms
  • Extra bed in room for child
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.5/5 ALL Rating 1,933 reviews

Our guest reviews for
Novotel Ambassador Seoul Dongdaemun Hotels & Residences

100% genuine reviews from our guests

Find out more
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4.5/5 TripAdvisor Rating 348 reviews
Hideya Couples - 22/01/2020 Confirmed reviews ALL
« Just perfect »

The location is good the service was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hideya K., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

Anonymous Solo - 22/01/2020 Confirmed reviews ALL
« Great location comfy beds »

Very good location close to the subway! Breakfast had lots of options both western and Asian! Room was very spacious! Staff were very friendly!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruby Jessica M., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah kim Duty Manager

Ravi S. C. S. B. Business - 17/01/2020 Confirmed reviews ALL
« Nice »

Location is very central. Breakfast is good. Staff is accommodative. Rooms are clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ravi S., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office Supervisor Aiden Kim

Bing M. K. Business - 16/01/2020 Confirmed reviews ALL

Very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bingmei k., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

Joyce T. Solo - 14/01/2020 Confirmed reviews ALL
« Friendly front desk staff and great hospitality »

I had an early flight arriving into seoul. Though i couldn't get an early checkin due to a full occupancy on previous night, the team has accommodate me well and given their best to arrange the earliest possible for me. Room was good size and clean. Concierge staff are friendly and helpful too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joyce Chee Yen T., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

Mimi Families - 10/01/2020 Confirmed reviews ALL

Good location and excellent service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hong Yee L., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Anonymous Solo - 09/01/2020 Confirmed reviews ALL
« it was a lovely experience »

love the hotel design. staff were very friendly and accommodating

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zarimae S., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office Supervisor Aiden Kim

Oohlala Solo - 08/01/2020 Confirmed reviews ALL
« Almost perfect »

The room is spacious. Prime location. The reception was too slow on check-in process.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raveewan J., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, we will train to work our employee more effectively and efficiently to provide smooth and better quality of service at the front desk. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

Ms K. Families - 07/01/2020 Confirmed reviews ALL
« Room setting is unexpectedly nice, while some services could be better »

- room setting is nice and well contained - kitchenware is simple but sufficient - waiting time for two lifts is way too long (lift intelligent system is not efficient at all) - housekeeping staff couldn’t tell but always get rid of amenities that can be used continuously (e.g Took away our slippers, bath towel & shower gel everyday then didn’t replenish correctly, a bit annoyed that we needed to call & request everyday when we are back to the room). Result in wasting too much hotel brand items.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ka Ying K., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, we will definately deliery your sincere comments regarding housekeeping department, make sure we provide same quality of service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

Zhen W. Couples - 07/01/2020 Confirmed reviews ALL
« au »

room was nice, staff was great but the high tech might not be as stable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lau Zhen w., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

Grace H. Friends - 05/01/2020 Confirmed reviews ALL
« Convenient location, a little bit stuffy at toilet »

Cos we have been allocated to a really low floor level (2/F), that we have to wait for the lift a bit longer in time. And on of the exhaust fans at the toilet was extremely dusty and dirty. Once we switch it on, so much dust falling down like snow at the beginning. Appreciate can alert on this hygiene problem

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ka Yee Grace H., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns regarding fan issue, and it is our hope that you will give us the opportunity to better serve you in the near future. Furthermore, we will definately inform related department to check and make sure the room maintain a good condition at all the time. Thank you very much for sharing your experience one more time and looking forward to see you again in near future. Sincerely, Noah Kim Duty Manager

heehwank Family - 04/01/2020 TripAdvisor review
« Nice stay »

전반적 만족하였습니다. Staff was always friendly and helpful. 다만 한가지 불만은 이층 kids room에 어른이 아이와 동반하여 계속 게임하며 자기 아이만 챙기는 이기적인 모습이 자주 목격되더군요. Notice를 써놓는다든지 아니면 게임기 대신 다른 교구를 갖다놓는 것은 어떨까 제안해봅니다. It’s not fair to every child as somebody will take that game machine for long time quite often as usual and their parents even do NOT ever care about it. Pity.

Our hotel has responded to the review
Our hotel has responded to the review

친애하는 고객님께, 먼저, 저희 노보텔 앰배서더 서울 동대문 호텔 & 레지던스를 방문해 주시고 이용 소감을 공유해 주셔서 감사드립니다. 소중한 걸음으로 찾아 주신 저희 호텔에서 편안하고 쾌적한 시간이 되셨다니 큰 보람을 느낍니다. 특히 직원 서비스에 긍정적인 의견을 주셔서 대단히 감사드립니다. 노보텔을 찾아 주시는 모든 고객님께 최적의 휴식처가 될 수 있도록 최선을 다하는 저희 모든 직원에게 고객님의 칭찬은 큰 힘이 될 것입니다. 또한 키즈존 이용에 대해 제안 주신 부분은 관련 부서와 검토하여 개선하도록 하겠습니다. 더 나은 호텔 발전을 위해 주신 의견에 깊이 감사드립니다. 앞으로도 지속적인 관심과 애정 부탁드리며, 가까운 시일 내에 더 발전된 서비스로 다시 인사드릴 수 있기를 희망합니다. 고객님의 가정에 평안과 건강이 늘 함께 하시길 기원합니다. 대단히 감사합니다. 조민숙 배상 General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Anonymous Families - 03/01/2020 Confirmed reviews ALL
« Great family-friendly hotel »

No problems throughout the stay. Staff were courteous and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lin Yin O., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Family - 03/01/2020 TripAdvisor review
« Good hotel at dongdaemun »

Good hotel located in dongdaemun and near malls and market. Staffs were pretty polite though I would say not all were up to standards. Room was clean and cleaning was done everyday. Complimentary water wasn’t refilled on one of the days during our stay. Overall it was a great stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences. On behalf of the management and staff in Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we appreciate your positive comments regarding your experience during your stay. We are happy to know how much you enjoyed your stay at Novotel. In case of room cleaning, we will do focus on training all staff to meet our high quality standard. We are sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Once again, thank you for sharing your positive review and we look forward to welcoming you back in the future and hope your next visit will be more pleasant than previous one. Thank you. Best regards, Min-Sook Cho General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Grace C. Friends - 02/01/2020 Confirmed reviews ALL
« Excellent experience »

The location is excellent, and it is very close to the metro station. We have booked a room for 3 single bed and have stayed for 6 nights. The space is big enough for three of us, and even with a kitchen, living room, and a separate bathroom and toilet. We really enjoyed our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SzuHua C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

Katie S. Families - 30/12/2019 Confirmed reviews ALL

The hotel is clean. The location is great.

Suryakenchana O. Families - 30/12/2019 Confirmed reviews ALL
« Luxurious and well-equipped SMART room. »

Our stay was made very convenient with the facilities in the room and the generous hospitality given by your Concierge and Front Desk.

Typhoon Couples - 28/12/2019 Confirmed reviews ALL
« Not comfortable for intimacy »

Swimming pool is kinda good but, outdoor pool was not available at the moment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gina Oh Front Office Manager

Noky W. Families - 23/12/2019 Confirmed reviews ALL
« Good »

Good despite my request for early check in for another room on Dec 15 under a different booking was not entertained.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ying Sing W., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, we will try to have more flexibility on all of our customers request. We normally do if we are on a low occupancy as you know. Anyway, thank you so much your sincere comments and we will definately provide better quality of service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

Emily Families - 22/12/2019 Confirmed reviews ALL
« Very beautiful hotel and comfortable room with great customer service »

The hotel is located in a convenient location. Overall stay was pleasant, the room is spacious and comfortable. Breakfast is sufficient and delicious. All the staffs are very polite and helpful especially the concierge team who is willing to go the extra mile to help us in booking taxi, searching for places and airport limousine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bee Bee N., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, thank you so much for your compliments regarind Concierge department, this will encourage them to privde better quality of service as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noah Kim Duty Manager

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