Novotel Ambassador Seoul Dongdaemun Hotels & Residences Hotel
Hotel that makes every moment matter
With a premium central Seoul location and an incredible view of cityscape, the hotel is situated adjacent to the famous Dongdaemun Design Plaza and Dongdaemun Market.The hotel will offer an unforgettable experience for both business and leisure travelers. It boasts 331 guest rooms and 192 residences with a stunning rooftop bar and the outdoor infinity pool. With our chic dining options and modern convention facilities, we will ensure your suceesful business meetings and social gatherings.
Services in the hotel and nearby
Check-in from 15h00
Check out up to 12h00
Paying
Services and practical information
WIFI/Internet Access
WIFI at the hotel
High-speed Internet
WIFI in the communal areas
WIFI in your room
WIFI access
Optic fiber technology provides the highest possible speed of Internet connection.
Parking
Private indoor parking
Public indoor parking
Bus/coach parking area
Valet parking
Well-lit parking
Accessibility for people with reduced mobility
Reduced mobility rooms
Wheelchair access
Reduced mobility facilities
Accessible bathroom
Services for children
Children's Club for 0 to 3 years
Children's Club for 3 to 6 years
Childrens Club for 6 to 12 years
100% non-smoking hotel
Air conditioned
Air conditioning
Automatic air control
Manual temperature control
Air Conditioning
INCHEONPaying
Languages spoken at the hotel
Chinese Mandarin
English
Japanese
Korean
Reception open 24 hours a day
Early check-in/Late check-outPaying
Early Check-in (Paying)Need access to your room from 8am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays.
Late Check-out (Paying)Want to keep your room until 5 pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays.
Electric car recharging units
Dry cleaning / IroningPaying
Boutiques/shopping
Cash machine
Currency exchange
Porter
Concierge
Leisure and activities
Swimming pool
Pool
Indoor heated pool
Outdoor heated pool
Natural swimming pool
Fitness centre
Well-being
Jacuzzi
Sauna
Solarium (Paying)
Services for children
Children's Club for 0 to 3 years
Children's Club for 3 to 6 years
Childrens Club for 6 to 12 years
Catering
BreakfastPaying
2 restaurant(s)
2 bar(s)
Room service
Hot meals
Cold snacks
Opening hours : Week 00:00-23:59
Opening hours : Week-end 00:00-23:59
Business services
4 meeting room(s)
Congress center
Web Corner on a Mac
Business centre
Business center with support staff
Self service business centre
Copy/print service available
Information message
For your safety and comfort we have put in place strict measures adhering to both governmental requirements and ACCOR's ALLSAFE sanitary guidelines. As per government guidelines, breakfast service is available with a la carte until further notice. Max 50 guests for Outdoor Pool, Max 30 guests for Indoor Pool and Max 6 guests for Fitness Center are allowed at any one time. However the changing room in fitness center is closed.
Hotel location
Novotel Ambassador Seoul Dongdaemun Hotels & Residences
238 Euljiro
Jung Gu
04561
seoul korea, republic of
When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.
Our accommodation(s)
Enjoy work and quietness. Our superior room mixes modern decor, ergonomic comfort and high end facilities: 1 Queen bed with ensuite shower, large work area, 55" LED TV, WiFi, minibar, hair dryer, iron, safe. Up to 2 adults and 1 child. Choose comfort and space for short-term and extended stay. The modern, spacious Residence room features a comfortable bed with en-suite bath/shower, work area, 55" TV, WiFi, washer, dryer and kitchen facilities. Up to 2 adults and 1 child.
Standard Room with 1 queensize bed
Max. number of persons:x3
Area:From 23 m² / 248 sq ft
Views:City View *
* Subject to availability
Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)
Superior Room with 2 single beds
Max. number of persons:x2
Area:From 29 m² / 312 sq ft
Views:City View *
* Subject to availability
Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)
Superior Room with 1 queensize bed
Max. number of persons:x3
Area:From 29 m² / 312 sq ft
Views:City View *
* Subject to availability
Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)
Superior Room with 3 single beds
Max. number of persons:x4
Area:From 29 m² / 312 sq ft
Views:City View *
* Subject to availability
Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)
Superior Family Twin Room with 1 queensize bed and 1 single bed
The premium All Day Dining restaurant, Food Exchange, features a wide variety of Korean, Japanese, Chinese, Western and American favourites. With a comfortable atmosphere and modern interior, it is an ideal venue for business and social events.
Our Gourmet Bar at the lobby features a variety of coffee and tea selections, French inspired cocktails as well as other beverages along with various dessert and light snacks.
Lunch
Mon
Tue
Wed
Thurs
Fri
Sat
Sun
Dinner
Mon
Tue
Wed
Thurs
Fri
Sat
Sun
ROOF TOP BAR
Non contractual photo
Roof Top Bar features an outdoor pool side bar and a stylish lounge with contemporary design
Lunch
Mon
Tue
Wed
Thurs
Fri
Sat
Sun
Dinner
Mon
Tue
Wed
Thurs
Fri
Sat
Sun
Our guest reviews for Novotel Ambassador Seoul Dongdaemun Hotels & Residences
Anonymous
Friends - 20/09/2020
Confirmed reviews ALL
Not bad
이재인 고객님께
안녕하십니까,
노보텔 앰배서더 서울 동대문 호텔 듀티매니져 김기현 입니다.
먼저 코로나 여파로 인해 힘든 시기에 친구분들과의 여유와 즐거움을 기대하고 방문해 주신 저희 호텔에서 만족스럽지 못한 서비스로 실망감을 안겨 드린 부분에 대해 호텔을 대표하여 진심으로 사과의 말씀을 올립니다.
남겨주신 글을 읽으며 고객님께서 느끼셨을 불편함에 대해 충분히 인지하였으며, 호텔에서의 체크인 순간부터 적절한 응대가 이루어 지지 못하고 고객님의 기대에 부응하지 못한 서비스만을 보여드려 너무나 죄송스러운 마음입니다.
적어주신 내용을 바탕으로 객실의 정비부터 수돗물 관련하여 문제가 없는지 유관부서에 즉시 전달하였으며 또한 보다 쾌적하고 편안한 숙박이 될 수 있도록 서비스 교육 부터 지속적으로 교육하고 직원의 서비스 품질을 개선하도록 노력할 것을 약속 드립니다.
또한 저희의 안내가 고객님께 조급함을 안겨드린 부분 및 정확한 전달이 안된 상황에 대해서도 모든 직원과 공유하여 인지하고 유의할 수 있도록 교육하겠습니다.
다시 한번, 저희에게 부족함을 인지하고 개선의 기회를 갖게 해 주신 점에 대하여 진심으로 감사드리며, 이번 기회를 바탕으로 더 발전할 수 있는 노보텔 앰배서더 서울 동대문 호텔 & 레지던스가 되겠습니다.
지속적이고 체계적인 교육과 관리를 통해 개선하는 모습으로 다시 인사드릴 수 있기를 기원합니다. 가까운 미래에 재방문 부탁드리며, 예약 진행 후 저에게 유선 혹은 이메일 주시면 상위 단계의 객실로 편안한 투숙을 약속 드리겠습니다.
다음 방문 시에는 이번에 만족하지 못하셨던 부분까지 최선을 다해 서비스를 제공할 수 있도록 하겠습니다.
진심으로 고객님의 재방문을 기대합니다.
감사합니다.
김기현 올림
Comfort stay
Customer review rating 4.5/5
Anonymous
Families - 13/09/2020
Confirmed reviews ALL
Overall everything but noise from other rooms, was perfect.
홍수경 고객님께,
Novotel Ambassador Seoul Dongdaemun Hotels & Residences 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다.
고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다.
또한 다른 객실에서 부터의 소음으로 인한 불편이 발생되지 않도록 유관 부서에 전달하여 확인 하도록 하겠습니다.
고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다.
감사합니다.
김기현
객실부 당직지배인
Worst experience
Customer review rating 4.5/5
Woocheol
Families - 10/08/2020
Confirmed reviews ALL
Very disappointing considering it is a global hotel brand
박우철 고객님께
안녕하십니까, 노보텔 앰배서더 서울 동대문 호텔 듀티매니져 김기현 입니다.
먼저 코로나 여파로 인해 힘든 시기에 여유와 즐거움을 기대하고 방문해 주신 저희 호텔에서 만족스럽지 못한 서비스로 실망감을 안겨 드린 부분에 대해 호텔을 대표하여 진심으로 사과의 말씀을 올립니다.
주차 공간이 부족한 관계로 만차시에는 외부 주차장으로 안내를 하고 있습니다. 하지만 고객님의 상황처럼 가족 분들과 함께 방문하시거나 짐이 많은 경우에는 큰 불편함을 드릴 수 있다고 생각합니다. 특히 지금처럼 장마철에는 고객님께서 남긴 글만으로도 얼마나 불편함을 겪으셨을지 충분한 공감하고 죄송한 마음입니다.
저희 매니지먼트에서도 인근 주차장과 호텔을 오가는 셔틀을 운행하는 것에 대해서 고려하고 있으며, 그 외에도 고객님과 같은 특별한 상황에 대처할 수 있는 방안을 모색하도록 하겠습니다. 저희의 시설적인 부분으로 고객님께 불편함을 드려 너무나 죄송스럽게 생각하며 고객님들의 불편을 최소화할 수 있는 모든 방법을 강구하도록 하겠습니다. 또한 추가로 남겨주신 룸서비스 배달 시 뚜껑으론 반드시 음식을 덮은 후 이동이 될 수 있도록 유관 부서에 즉각 전달 하였습니다.
지속적이고 체계적인 교육과 관리를 통해 개선하는 모습으로 다시 인사드릴 수 있기를 기원합니다.
다음 방문 시에는 이번에 만족하지 못하셨던 부분까지 최선을 다해 서비스를 제공할 수 있도록 하겠습니다.
고객님의 소중한 의견에 다시 한번 감사드리며, 가까운 미래에 다시 한번 뵙기를 바랍니다.
감사합니다.
김기현 올림
Well satisfied
Customer review rating 4.5/5
Felix
Couples - 08/08/2020
Confirmed reviews ALL
Well located,
decent food,
reasonable price.
선경일 고객님께,
Novotel Ambassador Seoul Dongdaemun Hotels & Residences 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다.
고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다.
고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다.
감사합니다.
김기현
객실부 당직지배인
Well located, good stay, kind and nice staffs, neat and clean room
Customer review rating 4.5/5
Jade
Couples - 30/07/2020
Confirmed reviews ALL
Everything was so satisfied so I gave marked as 10. The staffs at the Dongdaemun Ambassador Novotel were very helpful and kind, notified us of all the information. Since I expected a robot to gave us some amenities, I was surprised that one of the staff showed up at the door. But overall my experiences in Novotel were supertastic.
But I just found that the couple pictogram below could be changed with a gender-free pictogram.
Dear Hee K.,
We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Duty Manager
Paul Sohn
wonderful!!
Customer review rating 4.5/5
Anonymous
Families - 13/07/2020
Confirmed reviews ALL
I felt very comfortable!! Wonderful location and very kind service~ Thank you for your consideration and late check out
Dear Sujin O.,
We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Duty Mangager
Ben Huh
excelent
TripAdvisor rating 4.5/5
eungsikl
01/07/2020
TripAdvisor review
ROOM
I can't reach the front desk from the room. It was uncomfortable to call several times.
I asked the front desk for ice, but it was rejected. Because it takes more than 1 hour. So it was very unpleasant. Finally, I went to the 20th floor and asked them to bring it myself and got it.
POOL
I loved the swimming pool.
And Jacuzzi was good.
I think it would be good if the pool safety guard cleaned and cleaned the towels quickly.
Dear valued guest,
Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences.
On behalf of the management and staff in Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we appreciate your kind comments regarding your experience during your stay.
We are happy to know how much you enjoyed your stay with us here at Novotel.
We will constantly do our best guest to have pleasant stay.
On the other hand, we apologize for the inconvenience caused during the stay.
We will improve the quality of our service and approach more carefully to all customers.
Once again, thank you for sharing your review and we look forward to welcoming you back in the future and hope your next visit will be more pleasant than previous one.
Thank you so much.
Best regards,
Min-Sook Cho
General Manager
Novotel Ambassador Seoul Dongdaemun Hotels & Residences
Nice stay
TripAdvisor rating 4.5/5
aurorar0ra
08/06/2020
TripAdvisor review
Food, service, quality of facilities and bedding were all great. Too bad that fitness center and sauna wasn't available due to COVID19. Planning to visit again soon. Next time I will try to make a reservation at the executive floor.
Dear valued guest,
Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences.
On behalf of the management and staff in Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we appreciate your kind comments regarding your experience during your stay.
We are happy to know how much you enjoyed your stay at Novotel. We will constantly do our best guest to have pleasant stay.
Unfortunately, sauna is still closed due to COVID 19. We hope that it is terminated soon.
As you mentioned, we recommend to experience our executive lounge which serves breakfast, tea time and happy hour next visit.
Once again, thank you for sharing your positive review and we look forward to welcoming you back in the future and hope your next visit will be more pleasant than previous one. Thank you.
Best regards,
Min-Sook Cho
General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences
best novotel in Seoul
Customer review rating 4.5/5
James
Couples - 11/03/2020
Confirmed reviews ALL
great stay, this was my first time in Novotel dongdaemun and it was surprisingly better than Novotel Yongsan.
Dear Hwang H.,
We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Duty Manager
Paul Sohn
Good stay
Customer review rating 4.5/5
Jin
Families - 01/03/2020
Confirmed reviews ALL
Kind and well trained staff
Dear Jin P.,
We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Front office Supervisor Aiden Kim
Very comfortable and well placed hotel. Friendly staff
Customer review rating 4.5/5
Franck
Families - 22/02/2020
Confirmed reviews ALL
Staying for few days , very good experience in this nice hotel. Did not experience restaurant.
Dear Franck G.,
We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Front office Supervisor Aiden Kim
Good Attentive Staff
Customer review rating 4.5/5
Angeline
Families - 18/02/2020
Confirmed reviews ALL
I visited the Hotel with family and upon my arrival, the hotel front desk is expecting me and arrange same floor room for my family to stay close and also bring us to the lounge for check in. They are attentive with Jennifer is also very helpful with recommendations of places to visit.
Overall is a good experience with the Hotel.
Dear Angeline Lai Yong T.,
We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Front office supervisor Aiden Kim
Well located
Customer review rating 4.5/5
Young I. P.
Families - 18/02/2020
Confirmed reviews ALL
Location was great. Ppl work there were kind and nice.
Dear Young Iee P.,
We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Furthermore, we will keep try to improve the quality of foods at our main restaurant, Food Exchange.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely yours,
Noah Kim
Duty Manager
Great location and helpful staff
Customer review rating 4.5/5
Laurence K.
Families - 17/02/2020
Confirmed reviews ALL
This was our second time to stay at this hotel. We had an enjoyable stay and the staff was really friendly and helpful. I like their team at the reception in the lobby floor. They were pretty much professional and providing necessary assistance every time when I approached them there. Rachel at the reception had been really friendly and helpful since I checked in. I could not recall all the names of the staff who I have encountered but my overall experience with the entire staff at this hotel is pretty good. I would stay at this hotel again when I have another chance to visit Seoul and I will for sure recommend this hotel to my friends who are visiting the city as well.
Dear Chihying K.,
We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Front office Supervisor Aiden Kim
Good Stay
Customer review rating 4.5/5
Kw
Families - 13/02/2020
Confirmed reviews ALL
Convenient location, near subway exit. Quiet and clean room. Will love to stay again next time!
Highly recommend!
Dear Hsiu Wen W.,
We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Front Office
Benher Huh
Good location, clean room, professional service from the staff
Customer review rating 4.5/5
Ken
Business - 12/02/2020
Confirmed reviews ALL
Gym room have all equipments that we need and big enough for training. I really enjoy to stay there.
Dear Koon Wan K.,
We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Benher Huh
Front Office
Good stay and well located.
Customer review rating 4.5/5
Artini M.
Families - 11/02/2020
Confirmed reviews ALL
The service was so good. Especially the front desk staff. Overall, good service.
Dear Artini Anak M.,
We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Duty Manager
Paul Sohn
Good stay. Convenient from airport and walking distance to shopping and excellent food.
Customer review rating 4.5/5
Bill T.
Families - 10/02/2020
Confirmed reviews ALL
Professional staff. Highly recommend Novotel for business and personal trip.
Dear Wiliam Kai Him T.,
We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Noah Kim
Duty Manager
Beautiful hotel in a fun area
Customer review rating 4.5/5
R C.
Couples - 06/02/2020
Confirmed reviews ALL
This was a beautiful hotel in a fun location, close by the Seoul DDP and lots of excellent shopping. Also very close to train lines and easy to get to. Excellent hospitality shown by the very kind and professional staff. I really enjoyed my stay and would come again. I recommend this hotel.
Dear Rose anne C.,
We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Benher Huh
Duty Manager
Well located, large room
Customer review rating 4.5/5
Kevin W.
Families - 06/02/2020
Confirmed reviews ALL
It was very good experience to stay in your hotel, however, it will be more better if you can extensive the room cleaning service such as 8pm
Dear hoi wing w.,
We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Benher Huh
Duty Manager
2,379 reviews
