Hôtel de la Coupole - MGallery 5 stars

Customer review rating (ALL Rating) 4.6/5 1,584 reviews

ALLSAFE approved hotel

Information message

Hôtel de la Coupole - MGallery
See on a map
+ 23 Services

Hotel extras

  • The only 5-star international hotel in Sapa

  • Direct access to Fansipan cable car station

  • Shopping mall located on the 2nd & 3rd floor of building

  • Unique selection of bars and restaurants

  • 249 uniquely decorated rooms with authentic experience

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hôtel de la Coupole - MGallery

1, Hoang Lien Street
Sapa District
Lao Cai Province
33000 sapa
viet nam

Fax: (+84)2143709999

Check-in from 14h00

Check out up to 12h00

  • HANOI - SAPA BUS:  HANOI - SAPA Sapa

  • By plane

    NOI BAI At 290km / 180 miles

  • By train

    LAO CAI At 60km / 37.28 miles

GPS:22.334686, 103.840433

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Hotel de la Coupole combines sophisticated and artsy design in one meeting place. With glamorous interiors featuring dramatic artworks, our Ballroom adds a perfect touch to a successful business meeting, social gathering or once in a lifetime wedding.

Room descriptions and layouts

11 

meeting rooms

From 1 to 570 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Design inspiration from the minority tribes of Sapa and French Haute Couture welcomes you with an enchanting mix of fashion, culture and heritage. All rooms have spacious balconies where one can view Sapa's landscape, town square or hotel courtyard.

Our guest reviews for
Hôtel de la Coupole - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,584 reviews

TripAdvisor Rating 4.5/5

318 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 4.0/5

Anonymous Couples - 13/01/2022 Confirmed reviews ALL

The hotel architecture and design are amazing. However, there were a few things that happened during our stay that took away from it being a 5* experience. Mainly, check in/check out both took such a long time, we spent close to 2 hours in the lobby altogether.

Excellent staycation

Customer review rating 4.5/5

Anhl Families - 11/01/2022 Confirmed reviews ALL

Gorgeous hotel with outstanding service. The food is also really great (the best I've tried among MGallery hotels). Please send my special thanks to the staff, they are highly competent and attentive. The way they took care of us was beyond my expectation.

Dear Mr L. Hai Anh, Thank you so much for being an Accor Loyalty member and it is a great opportunity for us to welcome you to stay at Hotel de la Couple during your trip in Sapa. We really the kind words you wrote for the foods experience as well as the way you talk about our hotel staff. I am so happy to read your comment and I think our team also have the same feeling. Please let me know when you have a plan to come back so we will try our best to bring a memorable trip to you. Sincerely, Luong Thu Trang Guest Experience Manager

Uncomfortable

Customer review rating 3.0/5

P. T. Families - 10/01/2022 Confirmed reviews ALL

poor breakfast, smelly toilets

Dear Nu Thu T. P., Thank you for staying with us and for taking the time to post your feedback here. Let us express our sincerest apology for any inconvenience caused during your stay We do value customer feedback as an opportunity to improve on our offering and services. Please feel free to write us should you wish to share more insights from your traveler though. Once again, thank you for sharing your concern and I hope we will have the pleasure to welcome you back. Sincerely, Luong Thu T. Guest Experience Manager

Great Experience

Customer review rating 5.0/5

Hang T. Families - 07/01/2022 Confirmed reviews ALL

We were impressed by the ambience, the service and the quality of food and drink you provided in Hotel De La Coupole. Everything was exceptional from the moment we stepped in until we left. It was a pity that I didn't get the chance to try your chocolate bar in the 2nd floor but we hope to revisit one day when we are free from Covid19. Thank you.

Dear Ms Thu Hang, It is wonderful to read how much you enjoyed your staying at Hotel de la Coupole. Your comment was shared to the entire team and we greatly appreciate that you took the time to write it as our guests’ satisfaction is our main priority. I see that you didn't really satisfy with the check-in process and also our Wifi speed. Please rest assured that your concerns has been share with related department for taking action to better serving you in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luong Thu Trang Guest Experience Manager

Receptionists are not professionl when I check in and not familiar with the benefits of Accor membership.

Customer review rating 2.5/5

Scott C. Couples - 04/01/2022 Confirmed reviews ALL

I booked 2 nights stay with wellness package in Mgallery Sapa Vietnam from Dec.31 to Jan.2 , in this package I should have 2 free massage coupons during my stay. However, due to Covid-19 and local government regulations, the spa closed and I didn't receive any information before or when I check in until I asked receptionist about this package. Then the receptionist Miss Chinh who helped me to check in, was "trying" to give me another complimentary to replace that 2 massage coupons. In the beginning, she gave me only 1 voucher for afternoon tea in the restaurant, but I found this benefiit is totally not reasonable to replace those 2 massage coupons, and it seems all receptionists in the F/O were not clear about the alternative for this massage coupon. After I brought up this issue and then she just gave me "2 afternoon tea voucher" + welcome drink + using sauna in the spa, and keep emphasizing the total value is equal to that 2 massage coupons. But actually the welcome drink is including in sliver card's benefit of accor membership already, and sauna is free for every cutomer who stays in the hotel by reservation in advance. So it is not reasonable for the alternative she replaced for me from 2 massage coupons (VND1,250,000/per coupon) to 2 afternoon tea vouchers (VND628,000/per voucher). To Be honest, it is a point that the value is not equal nor reasonble. Moreover, the receptionists are not clear about the policy or any other alternatives is another more important issue, even the receptionist whose name is Chinh (Ms.) told me that sanua is VND150,000/person but actually it's free for custonmers who stay in the hotel, and welcome drink is valued VND300,000 to compensate 2 massage coupons and actually it's including in silver card originally. So, should I say it's just a way to pacify customer, or it's just unprofessional to receive customer, or even worse, she's lying to customer?

Fabulous design, hospitable people.

Customer review rating 5.0/5

Hoàng N. P. Families - 27/12/2021 Confirmed reviews ALL

We had an amazing holiday, the receptionist and others were so supportive and sympathetic which made us pleased.

Dear Ngoc Phuong H., Thank you so much for sharing your experience at the Hôtel de la Coupole - MGallery Sapa. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Sincerely, Luong Thu Trang Guest Experience Manager

Good stay

Customer review rating 4.0/5

Hang D. T. Families - 24/12/2021 Confirmed reviews ALL

Everything is fine except the toilet faucet is awful, too much strong cause uncomfortable experience

Dear Ms T. Hang, We very much appreciate your comments regarding your stay at the Hôtel de la Coupole - MGallery. You’ve given us some valuable information and shown us where we need to improve. Your concern about the toilet faucet has been shared with our Chief Engineering to check and take necessary action. We are so sorry for the inconvenience happened to you. We see that you gave our breakfast a low score but the problem was solved. However, could you please give us some more information in detail so that we can improve this matter thank to your sharing? In Mgallery Sapa, we respect all feedback and criticisms from our guests and consider them a chance for us to improve our services better. Thank you once again and hope we would have another chance to serve you in the best way next time. Sincerely, Luong Thu Trang Guest Experience Manager

well located, nice and friendly staffs, good services, early check in, delicious and varied food

Customer review rating 4.5/5

Phạm P. T. Families - 22/12/2021 Confirmed reviews ALL

I felt a little bit unsatisfied due to these experienced: - no hot water in the lobby's rest room: I came to the hotel around 5 am so the feeling of cold water to my face that made me terrible. - no welcome drinks

Dear Ms P., Thank you so much for spending time to share your experience regarding your stay at the Hôtel de la Coupole - MGallery Sapa. We are very sorry for the issue happened to you in our lobby toilet. Due to the weather in Sapa is very cold this time so it will take a while to have hot water when you open the water tap. The cold water will flow out in some minutes then the hot water comes. We really hope that you can sympathize with this matter. I have strictly reminded our Front Office department about the welcome drink serving to all the guests. We will make sure this issue will not happen again in the future. We expect having another chance to serve you better when you come back to Sapa in the next trip. We will try our best to make you have an unforgettable journey. Sincerely, Luong Thu Trang Guest Experience Manager

Well located!

Customer review rating 4.5/5

V. T. Families - 14/05/2021 Confirmed reviews ALL

We will come back again!

overall good.

Customer review rating 4.5/5

Chilseong J. Families - 10/05/2021 Confirmed reviews ALL

the staff very kind and nice. overall environment also good. but hard to move to 1st fl

Great Stay

Customer review rating 4.5/5

Alison W. Couples - 07/05/2021 Confirmed reviews ALL

Beautiful located and designed hotel. Stunning decor and lovely friendly staff.

Masterpiece

TripAdvisor rating 5.0/5

dolmindol 11/04/2021 TripAdvisor review

Every part of the hotel is filled with creativity. With concept of combination of Haute Couture and Sapa culture, the designer built a masterpiece in Sapa. The hotel looks like a castle because there are not many tall buildings in Sapa. It is also well-managed even in this low season. I looked around the whole building but all places were spotless. I also enjoyed their food and impressed by staffs with their kindness. I will definitely revisit there before being too famous.

Dear Sir/Madam, Thank you for taking the time to share your feedback following your experience at Hotel de la Coupole, Mgallery Sapa. We are delighted to know that you really enjoyed your stay with us. It is always encouraging to learn that guests are satisfied with our services as it is what we strive for every day. Thank you for sharing such a constructive review and we all look forward to welcoming you back in the nearest future. Best Regards,

Great scenery. Service with high and low-lights

TripAdvisor rating 3.0/5

jacobopp2020 Couples - 31/12/2020 TripAdvisor review

Great scenery. Hotel is perfectly located in the heart of Sapa. Disappointing hotel service in restaurants, bars and cleaning overall. If you are into Instagram hotels, this is your choice. If, on th contrary, you are looking for an excellent overall experience, do not build too high expectations.

Dear jacobopp2020, Thank you so much for taking your time to share your feedback after staying at Hotel de la Coupole, Mgallery Sapa. We truly regret that our services in restaurants and bar made you feel disappointed. On behalf of the management team, I would like to send our sincerest apologize for any convenience happened to you. Please feel free to write us should you wish to share more insights from your traveler though. We do value direct customer feedback as well as opportunities to improve on our offering and services. We will learn from all mistakes and try our best to better serve our guests day by day. Thank you for sharing such a constructive review and we all look forward to welcoming you back in the nearest future. Sincerely,

Great service, great hotel

TripAdvisor rating 5.0/5

KHoonAN1 10/06/2020 TripAdvisor review

It was great for my trip. It was my 2nd trip and the service and hotel was outstanding. Speical thanks to Ms. Pay front desk , She helped me a lot and i really enjoyed my stay there. Great location servics and value as well. I strongly recommend this hotel to all.

Wonderful destination for couples

TripAdvisor rating 5.0/5

cuongphancgd 20/02/2020 TripAdvisor review

My family had wonderful holidays here. I am very impressed by the hotel's beautiful décor. Cozy and romantic rooms. Chic restaurant and bar are splendid with enthusiastic, friendly staff. The hotel has the best indoor heated swimming pool compared to what I've ever experienced. We had a great Valentine's Day dinner at Chic restaurant with The Journey of Love menu including seafood tower (named Captivation), Waguy grade 9 beef rib eye with foie gras and red wine sauce (named Commitment) and a complimentary glass of white wine; Desserts named Compleleness with marou chocolate, cheese cake, fresh berries and vanillacream. I will definitely stay here whenever I have the opportunity to Sapa, Lao Cai, Vietnam.

Dear cuongphancgd, Thank you very much for choosing Hotel de la coupole - MGallery Sapa to celebrate Valentine's Day. We are very delighted to hear that you had a wonderful stay and our special Valentine menu - The Journey of Love didn't disappoint you. We appreciate your feedback and we look forward to your next stay. Sincerely,

Fantastic Stay!

TripAdvisor rating 5.0/5

PKSeet 05/02/2020 TripAdvisor review

We were there in late January 2020. We have nothing to complain about this place at all (except for the spa we did not have enough time to experience it) but I would rather want to recommend the traveller(s) to try it for yourself. All in all this place is absolutely fantastic and value of money! We had a great time there.

Dear PKSeet, Thank you very much for taking time to share us your experience regarding your stay at Hotel de la coupole. We are very delighted to know that you had a fantastic stay and we look forward to seeing you again in the future. Sincerely,

Fantastic hotel, staff training needed

TripAdvisor rating 4.0/5

NEClausen 23/01/2020 TripAdvisor review

This newly build hotel in the center of Sapa, is simply fantastic. The building, the public areas and the rooms. All designed by Bill Bensley mixing the local culture, French history and vibrant ambiance of Sapa into one impressive property. The staff is friendly, but many need a lot of training, in order to be a real 5 star hotel.

Dear NEClausen, Thank you for taking time to leave us a review. We are glad that you enjoyed the hotel design. At MGallery, we strive to provide a superior service experience for every customer, and focusing on staff training is our top priority. We appreciate your feedback and we look forward to seeing you again. Kind Regards,

Best hotel in sapa with some issues..

TripAdvisor rating 4.0/5

impreza4me Friends getaway - 14/01/2020 TripAdvisor review

Interesting looking hotel with inconsistent staff. Some staff were extremely nice and helpful beyond expectations while sime staff are very unprofessional, at checkout to be exact. Had some issue with checking out and the staff were very confused and made numerous mistakes with money issue. Hotel didn't have enough change to give back when paying with cash and made mistake charging with credit cards. I still have not received my deposit back after 5 days even though the staff said she credited back already. Noise pollution of the outside of hotel is unreal. Horn honking and sounds in the city will wake u up even though the windows are closed. Otherwise the hotel is the best choice in Sapa with great roof top view.

Dear impreza4me, Thank you for taking the time to tell us about your experience at the Hôtel de la Coupole - MGallery. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your comments have been shared with the team to address the problem and prevent future occurrence. We appreciate your feedback and we hope your next visit will be more pleasant than the previous one. Sincerely,

Excellent Hotel

TripAdvisor rating 5.0/5

Rony R Friends getaway - 16/10/2019 TripAdvisor review

We stayed in the Mgallery by Sofitel hotel in SAPA for 2 nights and we were really sad when this stay ended. The hotel was really great!! The hotel staff welcomed us with warm and friendly hospitality and they did endless efforts to support and to make our time there unforgettable. they tried to help and advise in anything, they answered to all of our requests and it was amazing. On top of that, the hotel atmosphere and decoration, the amazing rooms, the excellent breakfast and all of the above, did our stay there to be just great, unforgettable and we would love to come again and stay for a longer time. Want to thank the hotel staff for the great time that we had in this hotel

Dear Rony R, It is our absolute pleasure. Thank you for your fantastic review. We all hope to be able to welcome you again. There is plenty to do with each of our F&B outlets, pool, Spa; and that's just in Hotel de la Coupole. Sapa is a great destination for all. Patrick.

Best hotel in the area

TripAdvisor rating 5.0/5

EuGeNe33 Couples - 17/06/2019 TripAdvisor review

The hotel is one of the best in the area. All the staff are friendly and very attentive. Check in was really quick and no hassle. The only thing we noticed was that when we were walking to our room, they were installing carpets along the walk way and at the corridor of our room. Those contractors who were installing the carpets, were applying glue on the floor. No warning signs were placed and we almost fell down due to slippery glue on the floor. Room condition was great but only thing was that the towels have lots of fur. After wiping our body, all white fur will stick to our body. This happens even after replacing the towels. Other than this, we do not have any issues with our stay.

Our most recent 20 reviews

In partnership with TripAdvisor