Raffles Jakarta 5 stars

Customer review rating 4.8/5 3,439 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Raffles Jakarta
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+ 17 Services

Hotel extras

  • Located in Mega Kuningan central business district

  • Room starting at 60 m² with separate living area

  • Legendary butler service

  • Complimentary WiFi connection throughout the hotel

  • Facilities: outdoor jogging track, gym, kids club and award winning Raffles Spa

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • TennisPaying
  • Jogging track
Catering
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
Information message

Hotel location

Raffles Jakarta

Ciputra World 1
Jl Prof Dr Satrio Kav 3 5
12940
jakarta
indonesia

Tel: +6221 29880888

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO-HATTA INTERNATIONAL APT At 31km / 19 miles

GPS :-6.224434, 106.8240648

Your meetings and events

Raffles Jakarta is a meeting point for art and ideas, business and leisure, glamour and fashion. Located in the heart of the city, Raffles Jakarta is the perfect venue for your intimate gatherings to lavish wedding receptions.These range from a private boardroom to the grand Dian Ballroom a stunning 2600 square meters of unobstructed space.The expertise of a dedicated team ensures every event from board meetings to the most elaborate weddings is a resounding success.

Room descriptions and layouts

meeting rooms

From 1 to 2,400 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our rooms exude luxury. Elegant Indonesian aesthetics combine with modern technology supreme comfort and bespoke services. The hotel has 173 luxurious rooms and suites including the sublime 390 sqm Raffles Suite: - Raffles Rooms - Raffles Garden View Rooms - Signature Rooms - Artist Suites - Gallery Suites - Garden View Suites - Raffles Suite

Raffles King Room NS

  • Max. number of persons: 3
  • Area: From 60 / 646 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities

Raffles Twin Room NS

  • Max. number of persons: 3
  • Area: From 63 / 678 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities

Raffles King SK

  • Max. number of persons: 3
  • Area: From 60 / 646 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities

Raffles Twin Room SK

  • Max. number of persons: 3
  • Area: From 63 / 678 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities

Raffles Garden View King NS

  • Max. number of persons: 3
  • Area: From 60 / 646 sq ft
  • Views: Pool side, Garden View *

* Subject to availability

  • Coffee/tea making facilities

Raffles Garden View King SK

  • Max. number of persons: 3
  • Area: From 60 / 646 sq ft
  • Views: Garden View, Pool side *

* Subject to availability

  • Coffee/tea making facilities

Signature King Room NS

  • Max. number of persons: 3
  • Area: From 60 / 646 sq ft
  • Views: Pool side, City View, Garden View *

* Subject to availability

  • Coffee/tea making facilities

Signature Twin Room NS

  • Max. number of persons: 3
  • Area: From 63 / 678 sq ft
  • Views: City View *

* Subject to availability

Rooms

Our restaurants and bars

THE DINING ROOM

Type of cuisine: International

The Dining Room presented a line-up of restaurant takeovers, guest chefs collaborations and culinary events for guests to experience. Highlights a fully integrated show kitchen and a sophisticated dining area with a view.

ARTS CAFE BY RAFFLES

Type of cuisine: International

A refined buffet of brunch classic and signature Arts Café entrees. Expect a virtual tableau of art and cuisine, where the palette of sights, sounds, textures and aromas from open kitchens create a delightful sensory experience.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RAFFLES CLUB

Type of cuisine: International

Raffles Club is an exclusive access lounge available as a supplement from every Suite type booked. Breakfast, afternoon tea, evening cocktails and hors d'oeuvres, are among the food and beverage presentations offered daily.

THE WRITERS BAR

Non contractual photo

An elegant, peaceful haven by day, where ladies and gentlemen meet & enjoy specialty coffees, or a traditional Raffles high tea with scones and petit fours. Transforms by night, into a lively 1920's cocktail bar, where bartenders shake legendary cocktail

NAVINA POOL BAR

Non contractual photo

Located between the lush tropical Hendra Gunawan garden, enjoy a light meal at Navina Pool bar. Relax by the poolside in the afternoon sun and cool off with refreshing juices, cocktails and tapas.

Our guest reviews for
Raffles Jakarta

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

3,439 reviews

Very attention to details

Customer review rating 4.8/5

Djaka Couples - 30/11/2020 Confirmed reviews ALL

From the beginning until the end of our stay, we enjoy the service that the Fairmont team has truly shown. Our room was prepared beyond our expectations, very attention to details and personal touch and effort were shown.

Dear Mr. Djaka, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

very good stay

Customer review rating 4.8/5

Anonymous Families - 30/11/2020 Confirmed reviews ALL

it was a very good experience.. nice and clean room

Dear Mr. Andre, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

The room is amazing!

Customer review rating 4.8/5

Wcl Solo - 28/11/2020 Confirmed reviews ALL

The room is amazing, very comfortable, this is my fifth times staycation in Raffles

Dear Ibu Widhyaningrum, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Good stay

Customer review rating 4.8/5

Livia Y. Families - 28/11/2020 Confirmed reviews ALL

It was indeed a pleasant stay. Mr.Eto the butler really try to cater to our needs. We really appreciate it. Thank you

Dear Ms.Livia, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Best Hotel in Jakarta

Customer review rating 4.8/5

Ressiana Business - 26/11/2020 Confirmed reviews ALL

Service are super nice Room super nice Food also nice The hospitality are best.

Dear Ibu Ressiana, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Unexpected Experience

Customer review rating 4.8/5

Lisa N. Families - 26/11/2020 Confirmed reviews ALL

Staff were friendly, professional and informative. Since it was our birthday, we were given complimentary birthday cake. The cake tasted extremely good because the sweetness and other ingredients were well-balanced. There were some things that were quite alarming to us. The shower glass door in our bathroom has been shut properly but somehow water always find its way out after we take a bath. As a result, the floor in front of the glass door was wet and the mat was always drenched and soaked with the leaked water. To a certain extent, this might be slippery for the elderlies. One more thing about the bathroom, the conditioner provided didn't feel like conditioner at all because it was not oily or smooth at all when applied onto our hair. We ordered some food at night from the hotel and after eating in our room, we left our used plate and utensils outside the room by the corridor. The next morning at around 8:00AM, we went for breakfast downstairs at the Arts Cafe. Our used plate and utensils were still left uncleared by the corridor. Perhaps it wasn't such a pleasant scenery to look at first thing in the morning when we left our room. At the Arts Cafe, we ordered the same beetroot juice twice and they both taste confusingly different to us. On our first morning, we ate some mixed stir-fried vegetables. The corn in it, wasn't baby corn but some small regular sized corn that was chopped and its texture was quite rough and not totally chewable. We had some waffles. It was quite dense and tasted a little bitter. We've politely spoken to a female supervisor there regarding the matter and sounded like our feedback would be taken into serious consideration. The next morning, we had our breakfast again there but this time was just me and my fiancee since my Mom didn't want to join us anymore because of her first unpleasant breakfast experiece that she had the previous morning. Good thing that she didn't join us because there were more unexpected things that happened. We ordered assorted dimsum and was informed by a waitress that there were only shiumai and harkaw. When they got to our table, the shiumai looked like shiumai but the harkaw looked like something wrapped in a green colored skin. The green colour was extremely green and quite disturbing with the amount of coloring that has been used to make it so green. No shrimp at all in the harkaw. It was just the same filling as the shiumai. We ordered the waffle again and it was slightly softer now but it still tasted a little bitter. We had some stir-fried cauliflower but it was too soft and mushy when we tried to cut it with our spoon. It was definitely way overcooked. There was sweet and sour fish as I read when passing by the buffet area. When the lid was opened, the fish definitely looked like chicken breast. When I asked the kitchen staff who was serving me about what type of fish that was, she simply said that it was a white fish and I told her to recheck with the kitchen. Perhaps the label was wrongly printed or the wrong ingredients had been used. Whatever it was, breakfast was quite confusing at that moment for me and the kitchen staff. One thing for sure, the sourdough bread there tasted awesome and I had a wonderful chat about bread making process with the kitchen staff who served me the bread. We ordered chicken porridge but when it got to our table, it wasn't hot or warm at all. Too much soy sauce was poured onto it and it wasn't appealing at all. When we were about to leave the Arts Cafe, we spoke to a male staff there by the entrance about our experience again. He was a good listener. My suggestion to him was not to serve things that were just of average quality like the dimsum and waffle but focus more on what's good. Less is more. The kitchen cooking process and communication has to be reevaluated as well. Later at the lobby, we spoke to an assistant frontdesk manager about our experience and he felt sorry about the matter. We also raised the problem regarding our late check-out. We received multiple phone call in our room regarding our check-out time, which was supposed to be at 3 (prior to what the hotel and us agreed upon) but the frontdesk always called to remind us that it is at 2. Overall, the hotel's name, design and architecture are very luxurious but does not meet its capability in producing a good experience for its guests. If someone asked me how my stay was in Raffles Jakarta, I sincerely do not have the right words to describe it. Sorry for this long and unpleasant feedback but I felt that it is necessary since Raffles Jakarta is not a budget hotel. Thank you for your attention. I hope my honest feedback would have a tremendous positive change for Raffles Jakarta.

Dear Ms. Lisa, Thank you for taking the time to tell us about your experience at the Raffles Jakarta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Etha Assistant Director of Rooms

Good Stay

Customer review rating 4.8/5

Evelyne J. Families - 25/11/2020 Confirmed reviews ALL

Last weekend we had a venue at Raffles Hotel Jakarta and we spent 3 days 2 nights to stay there. During this pandemic season we feel secure to stay there because they do the Health Protocol properly and clean up our room properly. All the services also great.

Dear Ibu Eveline, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Satisfying Staycation

Customer review rating 4.8/5

Dyah Families - 24/11/2020 Confirmed reviews ALL

Perfect!

Dear Ibu Nidia, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Excellent service

Customer review rating 4.8/5

Novi M. L. T. Couples - 23/11/2020 Confirmed reviews ALL

On 21/11 I was stay at Raffles and choosed the Artist suite. I’m very satisfied with the service. That day is my birthday. Before check in I made a call and request the staff to do something with my room before I check in. And eventually it beyond my expectation. They decor my room with ballons,chocolate cake and many more. I’m so happy. All the staff from front office,butler,house keeping ,and arts cafe was very humble and well trained,they treat me as their valuable guest.. And when the time I was check out they still surprised me with mini chocolate box with pink ribbon. Thank u so much raffles jakarta.. Your service is second of none. Please send my regards to all your staff who’s taking care of me..

Dear Ibu Novi, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Good stay

Customer review rating 4.8/5

Ariwibowo T. R. Families - 22/11/2020 Confirmed reviews ALL

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Dear Bapak Ari, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Good stay

Customer review rating 4.8/5

Ferry S. Families - 21/11/2020 Confirmed reviews ALL

Nice artist suite room, very good outdoor swim pool

Dear Bapak Ferry, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Perfect Stay

Customer review rating 4.8/5

H. Families - 20/11/2020 Confirmed reviews ALL

Home Sweet Home

Dear Bapak H., We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Excellent service for a safe staycation

Customer review rating 4.8/5

Gabriel S. Solo - 20/11/2020 Confirmed reviews ALL

Perfect experience to stay at Artist Suite. Anyway the food service and quality for breakfast could be improved.

Dear Bapak Gabriel S., We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Quite new, clean with well equipped facility in Central of Jakarta

Customer review rating 4.8/5

Hans Couples - 16/11/2020 Confirmed reviews ALL

Stayed here for convenience reason as we're attending a wedding during amidst the pandemic condition. Overall my stay was OK and great. This hotel is equipped with good facility and proper amenities from iron to Rinaldy Yunardi toiletries here

Dear Mr. Hans, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Great Stay

Customer review rating 4.8/5

W. Couples - 14/11/2020 Confirmed reviews ALL

Great consistency in service

Dear Mr. Pranam, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Superb Experience

Customer review rating 4.8/5

Mark B. Business - 14/11/2020 Confirmed reviews ALL

The staff, the room and the experience in such a special hotel are what made this such a unique stay. The staff are genuinely what make this hotel unique and the best hotel in Jakarta.

Dear Mr. Mark, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Excellent stay, very happy

Customer review rating 4.8/5

Matthew W. Couples - 14/11/2020 Confirmed reviews ALL

Check in inside suite Suite well equipped Very comfortable

Dear Mr. Matthew, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Good Stay, Big Room!

Customer review rating 4.8/5

Ty Couples - 12/11/2020 Confirmed reviews ALL

Having our wedding in raffles and feel everything can exceed our family expectation.

Dear Bapak Tjiputra, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Good Stay

Customer review rating 4.8/5

Jordy Couples - 11/11/2020 Confirmed reviews ALL

Good service and room

Dear Bapak Jordy, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Comfortable room, connected to Lotte mall, nice view at night.

Customer review rating 4.8/5

Juliana Families - 09/11/2020 Confirmed reviews ALL

We were satisfied staying in Raffles Jkt Hotel. Good service and clean rooms.

Our most recent 20 reviews

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