Adagio Premium The Palm 4 stars

Customer review rating (ALL Rating) 4.5/5 181 reviews

ALLSAFE approved hotel

Information message

Adagio Premium The Palm
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+ 26 Services

Hotel extras

  • Chill and take a dip on our private beach at Palm West Beach, a 1.6 km walkable promenade.

  • Catch the sun on our outdoor rooftop pool offering stunning views of Dubai's Skyline.

  • Be at ease in the fully equipped, serviced apartments with kitchen and laundry facilities.

  • Park in our private indoor parking and grab a healthy bite at Fixie, our community cafe.

  • We know you love surfing the web, that is why we have super-fast, free WIFI and best coffee.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Adagio Premium The Palm

Palm Jumeirah West Beach
10223 dubai
united arab emirates

Fax: (+971)42813814

Check-in from 15h00

Check out up to 12h00

  • By plane

    DUBAI INT AIRPORT At 34km / 21 miles

  • By car

    34 FROM E11 At 1km / 0 miles

GPS:25.1086306823, 55.143088769

Companies

  • AQUAVENTURE PARK 8.0 km / 4.0 mi
  • BURJ AL ARAB 8.0 km / 4.0 mi
  • BURJ KHALIFA 21.0 km / 13.0 mi
  • DOLPHIN BAY 8.0 km / 4.0 mi
  • JBR 8.0 km / 4.0 mi
  • NAKHEEL MALL 2.0 km / 1.0 mi
  • WEST BEACH 0.0 km / 0.0 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast

Fixie

Indulge in a healthy yet urban experience at Fixie Coffee Shop, our All Day Dining Restaurant, designed in an industrial, contemporary style, meant to attract not only hotel guests but residents and tourists alike. Park your ride and grab a bite.

Our accommodation(s)

All of our 163 light flooded studio and one bedroom apartments are ready to live in, offering fully equipped kitchens, laundry facilities, a modern living space and stylish bathrooms, high speed internet access, 49' smart LED TV's and private beach access

Our guest reviews for
Adagio Premium The Palm

100% genuine reviews from our guests

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ALL Rating 4.5/5

181 reviews

Fantastic Staff

Customer review rating 5.0/5

Patrick D. Solo - 28/11/2021 Confirmed reviews ALL

Warm welcoming staff especially Julia and Ming and so on very welcoming

Poor design

Customer review rating 2.0/5

Jonas Couples - 27/11/2021 Confirmed reviews ALL

Does not deserve 4 stars. Location next to motorway, very loud noise from traffic, non existing sound insulation. Room design is terrible, no power sockets next to bed, instead they are in the centre of the bed. Who wants cables behind the pillow/head? Only one side table next to bed (room 815). Light control is also confusing, how to control bathroom, kitchen, bed? Always have to try all buttons to find the right one and then you wake up your partner when you try switching on bathroom but you switched on bedroom... Cleaning service also not great. They tend to overlook some dirty plates, and leave some areas untidy. Worst part, they didn't have hot water on one day for shower from 1 - 4 am due to engineering maintenance. My wife wanted to take a shower at 1 am after being at the desert with sandy hair and could not clean before going to bed. Reception said they left a message for us, but only on the TV... who would think about looking at the TV for messages? If I don't turn on TV I'm unable to receive essential messages? How about hand written notes?? And their apology and compensation was even worse "two apples and a banana" instead of an appropriate discount for one night or a voucher for their restaurant

Good location but noisy inside and outside

Customer review rating 3.0/5

Anonymous Couples - 27/11/2021 Confirmed reviews ALL

Rooms are good value and location to beach and facilities are good. Constant banging and noise around our room. Two mornings we had someone ‘miss call’ our room phone at 6am, assume they realized they called the wrong room for wake up service and hung up. Breakfast selection at the restaurant buffet is limited and repetitive.

Comfortable place and great service!

Customer review rating 5.0/5

Kate Families - 23/11/2021 Confirmed reviews ALL

Private beach, well serviced room.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Adagio Premium The Palm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jue Thet Front Office Manager

Fair

Customer review rating 3.0/5

Raouf Couples - 22/11/2021 Confirmed reviews ALL

Nice location. New Facilities. Need to improve staff’s number and training.

Dear Mr. Abdelraouf, Thank you for taking the time to tell us about your experience at the Adagio Premium The Palm. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jue Thet Front Office Manager

Good Experience

Customer review rating 5.0/5

Mehmet C. A. Business - 22/11/2021 Confirmed reviews ALL

It was really good experience, i was in dubai because of business. By the way, there can be more things for one night staying i think.

Dear Mr. Mehmet, We very much appreciate your comments regarding your stay at the Adagio Premium The Palm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jue Thet Front Office Manager

Good Stay

Customer review rating 4.5/5

Christo R. Business - 21/11/2021 Confirmed reviews ALL

Very Good

Dear Christo R., We very much appreciate your comments regarding your stay at the Adagio Premium The Palm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jue Thet Front Office Manager

Well located

Customer review rating 5.0/5

Linda Families - 19/11/2021 Confirmed reviews ALL

Clean location and amazing staff

Hello Linda V., Thank you for coming all the way to visit and stay at Adagio Premium the Palm. Please take a minute to share your Adagio Moments; I am sure you have plenty of great stories to share with us. You can share on Instagram #AdagioPremiumPalm #MyAdagio #AdagioMoments Or click on the link below which will take you to TripAdvisor. https://www.tripadvisor.com/Hotel_Review-g295424-d23…-Reviews-Adagio_Premium_The_Palm-Dubai_Emirate_of_Dubai.html We cannot wait to read your stories and do not forget your second home in Dubai, Adagio Premium the Palm is waiting to welcome you again. Stay, Live and Enjoy… SAAD Front Office Duty Manager

Great staff and room space

Customer review rating 4.5/5

Anna Friends - 19/11/2021 Confirmed reviews ALL

Good location from beach, however no beach view and construction was being done in the area. The noise was not a bother most times.

Dear Anna Kay Shereece F., Greetings from Adagio Premium the Palm, Thank you very much for choosing to stay with us and reviewing us with your valuable feedback. We are delighted to know that you are pleased with your overall stay. We look forward to welcoming you in the not too distant future. Sincerely, Jue Thet Front Office Manager
Customer review rating 4.0/5

Н. Families - 18/11/2021 Confirmed reviews ALL

nice hotel, delicious breakfasts, nice room which has everything but room cleaning leaves much to be desired! nice new sauna, but the shower did not work, the water burned, but it flowed icy, the balance could not be adjusted! in the Sauna there are no towels to dry off, no hair dryer, no detergents: no shower gel, no shampoo, nothing! how is it possible? there are only towels for the beach! I ask you to pay attention to this! thanks!

Dear Natalya S., Thank you for taking the time to tell us about your experience at the Adagio Premium The Palm. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jue Thet Front Office Manager

Very nice hotel

Customer review rating 5.0/5

А. Families - 16/11/2021 Confirmed reviews ALL

Taste breakfasts Location-

Dear Ms.P., We very much appreciate your comments regarding your stay at the Adagio Premium The Palm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jue Thet Front Office Manager
Customer review rating 1.5/5

Anonymous Families - 15/11/2021 Confirmed reviews ALL

Quite disappointed, overpriced hotel which might be due to Expo and all hotels run high occupancy, but with that the guest experience should be up to an acceptable level. Check in experience, under staffed- only one staff in the reception and it took him almost 15 mins to check us in plus he was keep mentioning that the system is down which I am sure he was trying his best but he don’t have the right tools to help him in order to provide smooth check in experience to the guest . After check In and providing me with the room key, I came to the room and the HK attendant was there converting the room from one bed to 2 beds plus I had to remind them that I requested in advance baby cot which it wasn’t there when we check in to the room. Restaurant, food order took too long for simple dishes ( pasta, nuggets,..etc) Beach facility, terrible went in the morning and the sun beds and the tables super dirty with ketchup stains and dirty diapers on the side of the sun beds. Only one life guard/ attended and he is expected to check in guest, hand towels and clean again under staffed while the hotel got high occupancy and charging premium prices for a one star service. Over all experience, unacceptable service, under staffed, lack of management and way overpriced for such guest experience.

Dear Sara Zobier Ali, Thank you for taking the time to tell us about your experience at the Adagio Premium The Palm. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jue Thet Front Office Manager

Great Place

Customer review rating 5.0/5

Andy W. Couples - 15/11/2021 Confirmed reviews ALL

Welcoming reception and very attentive staff in excellent location. Brilliant views from room and very good breakfast facilities in Fixie restaurant. Nothing to fault throughout our stay.

Dear Mr. W., We very much appreciate your comments regarding your stay at the Adagio Premium The Palm. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another comfortable stay with us. Sincerely, Jue Thet Front Office Manager

Excellent services, well designed hotel

Customer review rating 4.5/5

Veronica Families - 15/11/2021 Confirmed reviews ALL

Very good. The Hotel and the staff have helped us to have a really enjoyable stay in Dubai, Palms.

Dear Ms. F., We very much appreciate your comments regarding your stay at the Adagio Premium The Palm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jue Thet Front Office Manager
Customer review rating 5.0/5

Haim V. Solo - 12/11/2021 Confirmed reviews ALL

Perfect Locution Buttiful Rooms with balcony & Great Views marina & Burj Khalifa 270° WOWWW

Dear Mr. V., We very much appreciate your comments regarding your stay at the Adagio Premium The Palm. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another fantastic stay. Sincerely, Jue Thet Front Office Manager

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