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Mercure Jakarta Batavia 4 stars

Customer review rating 4.4/5 869 reviews

ALLSAFE approved hotel

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Mercure Jakarta Batavia
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+ 9 Services

Hotel extras

  • 40 minutes drive from Soekarno-Hatta International Airport to Jakarta

  • Walking distance to old city area , Museum Fatahillah, Museum Bank Indonesia

  • 10 minutes by walking to Jakarta Kota Train Station and Bus Station

  • Surrounding by Chinese food restaurants

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Bicycles rental
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 14 Meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Mercure Jakarta Batavia

Jalan Kali Besar No 44 46
Roa Malaka
Tambora Kota Jakarta Barat
11230 jakarta
indonesia

Tel: +622150830100

Fax: (+62)21/6915977

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 19km / 11.81 miles

  • By car

    EXT TOLL SND KELAPA At 5.1km / 3.17 miles

  • By train

    STATION KOTA At 0.75km / 0.47 miles

GPS :-6.132382, 106.810051

Companies

  • ASIA GARMENT 1.2 km / 0.75 mi
  • BAHTERA ADHIGUNA 0.0 km / 0.0 mi
  • BANK HSBC 0.3 km / 0.19 mi
  • KAI LOGISTIK 1.2 km / 0.75 mi
  • MAYORA INDAH 4.1 km / 2.55 mi
  • MIZUHO BALIMOR 4.2 km / 2.61 mi
  • NIPSEA PAINT 3.3 km / 2.05 mi
  • PT BANK PANIN 2.9 km / 1.8 mi

Your meetings and events

With 13 meeting rooms that have a large selection of rooms and access, it will facilitate your interests in doing business, training and team gatheringAlmost all of our meeting rooms get natural lighting, making it more comfortable for meeting of your event. Our entire meeting room has the latest AV system to support your activitiesAll floor of the meeting rooms area is facilitated by Musalla which can catter up to 20 pax together

Room descriptions and layouts

14 

meeting rooms

From 1 to 500 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Mercure Jakarta Batavia offers 376 comfortable rooms and suites that are designed for modern business and leisure travellers.

Our restaurants and bars

MALAKA

Malaka is an all-day dining restaurant located on the ground floor. It presents International, Asian, and Nusantara cuisine, offering a choice of buffet and à la carte menus all prepared in a showcase open kitchen.

Non contractual photo

LOBBY LOUNGE

Relax at our Lobby Lounge which offers a wide selection of coffees, teas, wines, cocktails, and mocktails to complement our delicious snacks and cakes. The perfect place to meet and gather with friends and family.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

SOENDA KELAPA BAR

An excellent outlet serving pool offers a wide selection of tropical cocktails, refreshing chilled juices, and light snacks. Perfect place for filling up and relaxing after a rejuvenating swim.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Our guest reviews for
Mercure Jakarta Batavia

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

869 reviews

tripadvisor

TripAdvisor Rating 4.0/5

293 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Quarantine stay

Customer review rating 3.0/5

Anonymous Solo - 25/07/2021 Confirmed reviews ALL

Booked this hotel as a 4-stars hotel for a quarantine package. Although the quarantine was bareable, the accommodations were quite below my expectations. Bathroom small and uncomfortable, no hand towels or body lotion were supplied. Soap and shampoo of the lowest quality. Closet space very limited and not efficiently designed (who designs a room where the drawers in the night cabinets do not open!?). The room includes a small coffee table and a big armchair, but forget it if you need to work on a desk with a comfortable chair. Last but not least, the food was "hospital like" rather than a respected "hotel like". The quantity was sufficient, but the quality was not much better than standard "rice boxes", typical in Indonesian events. Fruits were of low quality (e.g., hard green unripe mellon) and the pudding served with almost each meal was quite disgusting. TV channels included several Emglish and movie channels, but far below what is expected in a high-star hotels. Internet connection was quite satisfactory. The hotel staff buys (at guest expense) items from a nearby minimarket.

Dear Mr. EYAL S., Thank you for staying with us and taking the time to share your review. Please allow us to extend our sincere apologies for the the uncomfortable experience you had during your stay. At Mercure, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you for bringing this matter into our attention. It is constructive feedback like these that will enable us to improve our service. We do hope that you will give us the opportunity to better serve you in the near future. Sincerely, Djati A. Wijaya General Manager.

Excellent service

Customer review rating 5.0/5

Adi P. Families - 25/07/2021 Confirmed reviews ALL

Thank you so much mercure for the excellent service! I feel so satisfied staying with you especially for Mr. Djati & Mr. Maksum (GM & Asst. GM) , Andy & Topan (Room Dining).

Dear Bapak ADI P., Thank you for choosing Mercure Jakarta Batavia for your quarantine stay. We are delighted to learn that you find your stay was pleasant. It was our pleasure to be of service to you. We shall look forward for more opportunities to welcome you again whenever your travels bring you back our way. Sincerely, Djati A. Wijaya General Manager

Good service

Customer review rating 4.5/5

Gb Couples - 23/07/2021 Confirmed reviews ALL

In the special circumstances all the team do the best to make good service. Good quality and test for the food coming from room service. Good experience.

Dear Mr. GONTRAN BLOT, Thank you for choosing Mercure Jakarta Batavia for your quarantine stay. We are delighted to learn that you find your stay was pleasant. It was our pleasure to be of service to you. Thank you again for sharing your experience. We all look forward to welcoming you back whenever your travels bring you back our way. Sincerely, Djati A. Wijaya General Manager

Satisfied with slighly dissappointed.

Customer review rating 3.5/5

Ardiwan Z. Families - 22/07/2021 Confirmed reviews ALL

Since I just stay in the room for the whole days,I cannot describe more than inside experience in your hotel. Staffs are very responsive to any enquiries and reques. Food quality and variation are satisfied. Amenities (soap,shampo,tissue,)were not sufficiently available,may be because we stay for quarantine,the staff were not so willing to provide without request. No single day of room cleaning have been done during our 8 days stay in the hotel.

Dear Bapak ARDIWAN Z., Thank you for staying with us and taking the time to share your review with us. We hope that you were still able to enjoy your stay despite no cleaning service provided as you stayed for quarantine. We are very concerned however for the uncomfortable experience you had relating the amenities and staff service. Please rest assured that we will look into the issue and take necessary action to rectify them accordingly. Thank you again for sharing your experience, and we hope to have the chance to welcome you back again at Mercure Jakarta Batavia. Sincerely, Djati A. Wijaya General Manager.

Perfect stay

Customer review rating 5.0/5

Emilie S. R. 5. Solo - 22/07/2021 Confirmed reviews ALL

I stayed during 8 days quarantine. I was very well looked after.

Dear EMILIE S., Thank you for choosing us during your recent stay. We are delighted to learn that you find your stay was pleasant and met your expectation. It was our pleasure to be of service to you. We look forward to the pleasure of welcoming you back again at Mercure Jakarta Batavia. Sincerely, Djati A Wijaya General Manager.

Good Stay

Customer review rating 4.5/5

Achmad Solo - 21/07/2021 Confirmed reviews ALL

Good Stay & Good Food

Dear Bapak ACHMAD I., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Batavia. We hope that you you had a pleasant stay and look forward to welcome you back very soon! Sincerely, Djati A. Wijaya General Manager

DISSATISFACTION EXPERIENCE STAYED IN MY QUARANTINE HOTEL

Customer review rating 0.5/5

B. Solo - 21/07/2021 Confirmed reviews ALL

THE FOOD WAS EXTREMELY BAD QUALITY BAD TASTE AND ROTTEN, WAS REQUESTED TO UPDATE CHANGES THE MENU FOR BREAKFAST TO ONLY FRUITS BUT NOT WELL RESPONS. MORNING UNTIL DINNER MENU WAS RICE ALL THE TIME. BAD HYGIENE ROOM SMELLS MUSTY. IS THIS THE CORRECT SERVICE YOUR HOTEL PROVIDE??? . LACK OF THE INFORMATIONS WHE IN THE FRONT DESK.

Dear Ibu B., Thank you for staying with us and taking the time to share your review with us. Please allow us to extend our sincere apologies for the the uncomfortable experience you had during your stay about the food. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you for bringing this matter into our attention. It is constructive feedback like these that will enable us to improve our service. We do hope that you will give us the opportunity to better serve you in the near future. Sincerely, Djati A. Wijaya General Manager.

A decent place for self quarantine.

Customer review rating 3.0/5

Anonymous Solo - 19/07/2021 Confirmed reviews ALL

The room is good with all facilities working without a hassle. Hence, some improvements may be needed when it comes to services, particularly regarding meals delivery. I would be totally fine for the delivery to be delayed as long as there was a notification for the guest in which I did not receive prior to the delay for my dinner and lunch a couple of times. This might be just a small detail, but it really helps for us who has a remote working with certain fixed schedules.

Dear Bapak AGUNG P., Thank you for staying with us and taking the time to share your review with us. Please allow us to extend our sincere apologies for the the uncomfortable experience you had during your stay about delayed meals delivery time as well as the bathroom smell. At Mercure, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. Thank you for bringing this matter into our attention. It is constructive feedback like these that will enable us to improve our service. We do hope that you will give us the opportunity to better serve you in the near future. Sincerely, Djati A. Wijaya General Manager.

Great location. Friendly staff. Nice comfy room. Just need better wify

Customer review rating 4.0/5

Robert Solo - 17/07/2021 Confirmed reviews ALL

All great just the wify is a 4 to 5mb connection needs to be faster

Dear Bapak ROBERT JAMES T., Thank you for staying with us and taking the time to share your review with us. We are glad to know that your stay was enjoyable despite the wifi. Please rest assured that we will look into it and take necessary action accordingly. Thank you again for sharing your experience, and we hope to welcome you back soon. Sincerely, Djati A. Wijaya General Manager.

Excellent Interior and well maintained

Customer review rating 4.5/5

Gian Business - 16/07/2021 Confirmed reviews ALL

Everything in the room including internet was very good, good food and good staff. Unfortunately the exhaust in bathroom was not working properly, therefore the steam from hot water in shower stop circulating that caused uncomfortable to breath when showering. And there was some electrical outlet not working. Some people talking about the “noise” in the night, but for me it was interesting.

Dear Bapak Janu G., Thank you for staying with us and taking the time to share your review with us. We are glad to know that your stay was enjoyable despite the bathroom. Please rest assured that we will look into the bathroom issue and take necessary action accordingly. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Djati A. Wijaya General Manager.

Great quarantine experience

Customer review rating 4.5/5

Anonymous Families - 16/07/2021 Confirmed reviews ALL

Entering Indonesia during the pandemic, we chose Mercure Jakarta Batavia Hotel as our quarantine hotel. What made us chose this hotel among other choices was that the room has parquet floor. We stayed in Junior suite room which has a living room, a bedroom, and a bathroom. The food was delicious. It was served three times a day. The staff was polite and helpful. The only regret is that we couldn’t take advantage of its facilities like swimming pool, gym and restaurant. Hopefully we can stay here again when the pandemic is over.

Dear Bapak Henry W., Thank you for selecting Mercure Jakarta Batavia as your quarantine hotel. We are very pleased to learn that we have met your expectations. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience. We all look forward to welcoming you back whenever your travels bring you back our way. Sincerely, Djati A. Wijaya General Manager.

Nice room very cozy and comfy

Customer review rating 4.0/5

V. Solo - 15/07/2021 Confirmed reviews ALL

The only thing that i dont really feel comfortable is the bed. The bed doesn’t in the good shape anymore after 5 days i started to have back and neck pain, everynight before sleep i have to find a spot where the surface is flat which is near the edge of the bed. The middle part of the bad is slightly concave in. But so far i love the stay, love the service, all the staffs are very friendly and kind. Lovely stay ! Definitely will come back again and recommend it to my friends! I made a little short video of my stay for 8 days in Mercure. So many people and friends approached me and ask about it ! What a lovely experience!

Dear Ms. V., Thank you for staying with us and taking the time to share your review with us. We are delighted to learn that you were still able to enjoy your stay despite the bed. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back soon. Sincerely, Djati A. Wijaya General Manager.

Well located

Customer review rating 3.5/5

Ismail M. Solo - 13/07/2021 Confirmed reviews ALL

I've spent 5 days quarantined upon arrival from abroad,.nice and friendly staffs, particularly Ms Zulfa Rosani

Dear Bapak Ismail M., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Batavia. We hope that you you had a pleasant stay and look forward to welcome you back very soon! Sincerely, Djati A. Wijaya General Manager

Good stay in quarantine

Customer review rating 4.5/5

Poe Solo - 06/07/2021 Confirmed reviews ALL

5 nights just in the room, however it feels ok as it's spacious, comfortable bed and stable internet speed. relatively good and various foods for this full board, 3 meals arrangement.

Dear Bapak PUTRANTO M., We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Djati A. Wijaya General Manager.
Customer review rating 5.0/5

Charlie Solo - 06/07/2021 Confirmed reviews ALL

It was a great service!!

Dear Bapak CHARLIE BORMAN G., We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Djati A. Wijaya General Manager.

Good Stay

Customer review rating 4.5/5

Habiel A. M. Solo - 06/07/2021 Confirmed reviews ALL

The hotel is clean and staff is really polite toward the guest

Dear Bapak HABIEL AGUSTHIE M., We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Djati A. Wijaya General Manager.

Clean and spacious room with an affordable prices

TripAdvisor rating 4.0/5

Dezubairo Business - 22/03/2021 TripAdvisor review

My first impression, the room was spacious and clean including the bathroom. complete facilities but there is a smell a bit like rotten eggs from the bathroom drain, anyway overall the results are good at an affordable price

Dear Dezubairo, Many thanks for taking the time to share your feedback on Trip Advisor. I am terribly sorry to hear that our bathroom drain smell disturb you, that is certainly not the type of standard that we want to give. I am happy to read that our facility has benefited you. I will share your kind message with the rest of the team, which I believe will add to their motivation to serve our guests even better and eagerly strive for excellence. We wish that your unpleasant experience will not deter you from returning to the hotel in future. We will certainly do our best for your next arrival. Please do not hesitate to let us know should you have planned your next stay at Mercure Jakarta Batavia. I look forward to hearing from you and would like to thank you again for sharing your comments. Warm regards, Zulfa Roslani Asst. Marcomm Manager

Very nicely renovated old hotel

TripAdvisor rating 5.0/5

heruoen2018 19/11/2020 TripAdvisor review

An old hotel that has been renovated very well, the old building has been turned into a modern hotel, the location is near the old Jakarta area with many museums and old style culinary, the rooms are comfortable and pleasant, feels like home

Dear heruoen2018, Thank you for sharing your beautiful experience online on TripAdvisor following your stay at Mercure Jakarta Batavia. We believe you enjoy your day spent here with us to the fullest. Nothing makes us happier than knowing that our guests loved their stay and it was enough to make them crave for another. I will not miss to share this wonderful review with the rest of the team and I am sure they will be overjoyed. We all very much looking forward to seeing you again at the soonest. Sincerely, Zulfa Roslani Asst. Marcomm Manager

Nice Hotel for staycation

TripAdvisor rating 5.0/5

sudhirawangsa 04/11/2020 TripAdvisor review

I love the design of this hotel, It was located actually near kota area where you can go to Fatahilah garden with just a walking distance. I was there for staycation so just enjoying the hotel all the time. The room pretty spacious my view is the garden, which pretty well care in my opinion. At first my AC was not as cold as expected but once the engineer come the temperature got better. Was having a nice experience there. Thank you.

Dear Sudhirawangsa, Thanks for taking the time to share your prestige opinion on Mercure Jakarta Batavia, we take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. Our dedicated talent will be pleased to learn of your high praise. Thank you, once again for your kind words and we hope your next visit will be as pleasant as the previous one. Sincerely, Zulfa Roslani Asst. Marcomm Manager

Beyond My Expectation

TripAdvisor rating 5.0/5

irenesK8568IK Family - 15/01/2020 TripAdvisor review

My stay was truly enjoyable. The food was great and the service was superb. Keep up the good works. The room was clean, modern and spacious. Overall design of the hotel was elegant in old-town ambience.

Dear irenesK8568IK, Thanks for taking the time to share your prestige opinion on Mercure Jakarta Batavia, we take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. Our dedicated talent will be pleased to learn of your high praise. Thank you, once again, for your kind words and we hope your next visit will be as pleasant as the previous one. Warm regards, Zulfa Roslani Asst. Marcomm Manager

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