Sofitel Noosa Pacific Resort Hotel 5 stars

Customer review rating 4.6/5 12,643 reviews

ALLSAFE approved hotel

Sofitel Noosa Pacific Resort
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+ 28 Services

This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • SUNSHINE COASTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • GolfPaying
  • TennisPaying
  • Beach and water sports
  • Bicycles rentalPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 4 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Noosa Pacific Resort

14 16 Hastings Street
Hotel entrance via Noosa Parade
PO Box 886, Noosa Heads Qld 4567
4567 noosa
australia

Tel: +61754494888

Fax: (+61)7/54494753

Check-in from 15h00

Check out up to 12h00

  • SUNBUS :  NOOSA HEADS

  • By plane

    SUNSHINE COAST At 32km / 19.88 miles - Shuttle paying

  • By train

    COOROY At 23km / 14.29 miles

GPS :-26.386863, 153.08834

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 300 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Video camera

  • Videoconferencing

  • Audio and video equipment

  • Office

  • Lectern

  • Podium

  • Day light

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • WIFI access

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

SUPERIOR ROOM, 2 Double Beds, Village View

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Views: City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 King Size Bed, Village View

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 2 Double Beds, Pool View

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 2 Double Beds, River View

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 King Size Bed, Pool View

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 King Size Bed, River View

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 2 Double Beds, Ocean View

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 King Size Bed, Ocean View

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

NOOSA BEACH HOUSE PETER KURUVITA

Type of cuisine: International

Experience relaxed coastal dining in a stylishly chic setting. Evolving from a sunny daytime venue in to a sophisticated dining experience in the evening, enjoy acclaimed chef and restaurateur Peter Kuruvita's passion for creative cuisine .

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOOSA BEACH HOUSE BAR

Non contractual photo

After a day at the beach enjoy a glass of wine, favourite cocktail or a bite to eat from the global all day dining menu. With floor to ceiling windows opening to Hastings Street, sit back, relax in a comfortable lounge and watch the world go by.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WATERS EDGE POOL BAR

Non contractual photo

Take a dip in our lagoon style pool, unwind in the nearby spa then choose from a selection of light snacks and beverages either delivered to you poolside or served at our swim up bar. Choose something light and fresh or opt for something more substantial.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RIVIERA BAR & LOUNGE

Non contractual photo

With spectacular views over Noosa River, indulge in authentic local dishes offering a sumptuous selection of epicurean delights and enjoy a mix of classic blended cocktails, globally sourced wine, whiskys and gins, and of course the finest of champagne.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE CABANAS NOOSA

Non contractual photo

Evoking le savoir vivre ascend into your very own luxury party atmosphere in our exclusive Cabanas. Your private Butler is on hand for a glass of champagne, chilled to perfection or to arrange a delicious bite to eat in the privacy of your Cabana.

Our guest reviews for
Sofitel Noosa Pacific Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

12,643 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,428 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

The Sofitel Noosa-

TripAdvisor rating 5.0/5

isabellaguerra2021 25/02/2021 TripAdvisor review

A divine place for a holiday! The location, amenities and service were excellent! The staff were super friendly and helpful! Food in all of the eating places in the complex was divine! Just a beautiful holiday! Thank you so much!!!

Holiday in Paradise

TripAdvisor rating 4.0/5

rogineeg 24/02/2021 TripAdvisor review

This was supposed to be the holiday that I was waiting for since May 2020. I was looking forward to visiting Noosa because I heard so much about it and my family loved it so much. I was just disappointed with the service we received. Initially we were advised that we had a early check in however we did not get in until 3pm after we had queried it. That day was very hot and we had to carry the baby around for all that time. Additionally, we accepted the family room because we wanted to visit, however, we had to constantly remind the staff that there were 4 adults and a baby in terms of linen etc.We did not receive any cups/ mugs until the day before we left. The service e staff itself was great and were willing to assist. I hope this feedback will be used and not ignored as I would not want anyone else to have a bad experience in a beautiful resort. I still love the resort and hope to come back.

Well located and comfortable room

Customer review rating 4.5/5

Alla N. Families - 21/02/2021 Confirmed reviews ALL

Very professional and enjoyable.

Great location

Customer review rating 4.0/5

Chrystal Families - 21/02/2021 Confirmed reviews ALL

Wonderful staff , very friendly and helpful from the minute we arrived to the minute we left. Valet and reception staff 10/10 :) Lovely big rooms however could do with a re paint. A few walls needed repairing and bathroom door chipped , not to the standard of a 5 start resort. Restaurant was wonderful for breakfast. The only down side I would say would be the pool area, the pool looked dirty, I think it may of been from sunscreen causing a film in the water however not something I’d seen before in other pools. Pool bar staff not as helpful or nice as the rest of the resort staff, took a very long time to get a drink, at times seemed like we were ignored. Overall a good stay.

Disappointing

Customer review rating 2.0/5

Laurie J. Couples - 21/02/2021 Confirmed reviews ALL

We spent $1500 on a river view for 2 nights. We had views of trees. It took us until after 2.30pm to get moved the next day. Had to chase twice. Hotel needs an update.

Good location and friendly staff

Customer review rating 4.5/5

Graham Couples - 21/02/2021 Confirmed reviews ALL

First time staying at Noosa and extremely happy we chose Sofitel as our lodgings.

Consistently OUTSTANDING

Customer review rating 5.0/5

Charles S. Couples - 21/02/2021 Confirmed reviews ALL

My wife & I are fortunate to be able to stay at Sofitel Noosa Pacific Resort a few times every year, and I can honestly say the consistency and quality of service we receive when staying at the resort is what keeps us coming back, as we always feel comfortable and relaxed within minutes of arrival. Every. Single. Time. Our most recent stay was for five nights, and we wish it could have been ten! Over the past few years, we have gotten to know several of the team members at Sofitel Noosa Pacific Resort, and they often take the time to speak with my wife & me, and they always make us feel welcome and valued. Special thanks to Corey, Cristian, Rita, Jodie, Stevie, and Louise (who we're going to miss) for having helped make our most recent stay so enjoyable and memorable.

Perfect location

Customer review rating 4.5/5

Rhiannon Couples - 21/02/2021 Confirmed reviews ALL

We had a great time at the Sofitel Noosa! The hotel was great and the staff were very helpful and friendly. Love the pool area and the location is perfect. We will definitely return

Professional service, and room service, well situated, wonderful pool area

Customer review rating 5.0/5

Asher A. Friends - 21/02/2021 Confirmed reviews ALL

Cannot fault anything, Look forward to the next time

Well located comfortable

Customer review rating 4.5/5

Anonymous Couples - 21/02/2021 Confirmed reviews ALL

Peferct place to relax

Last year was much better

Customer review rating 3.5/5

David P. Families - 21/02/2021 Confirmed reviews ALL

It was good, but we felt overall experience was not as good as last year. We felt that particular staff were not accommodating at times when required.

Well located, good amenities, experience let down by hotel staff and guest services

Customer review rating 3.0/5

Sven Couples - 21/02/2021 Confirmed reviews ALL

Checked in for a 1 night stay after getting married that day. Overall, I didn't feel like the experience was worth the price that we paid. On the positive side, the facilities themselves were great - we visited the Aqua Day Spa and received exceptional service both from the receptionist in the spa, as well as the people giving us treatments. - we really enjoyed the pool area - the breakfast and lunch that we had in the Beach House restaurant/bar was delicious. The service in the restaurant was adequate. However, our experience was let down by the overall quality of the hotel room itself, and the service we received by the hotel staff. - There was a long wait during the check-in process (took around 25-30 minutes) - There was no information about available hotel facilities in the room. We had to ask that from the reception and received a single-page "newsletter" for that. - The TVs in the room were of very low quality and frustrating to use. - We ordered dinner to our room in advance of arrival and while the food was great and the dinner arrived right on time, the dirty plates we placed outside the door were not cleaned up for a long time (we went out after dinner and came back around ~3 hours later and noticed they were still there). - There was a really frustrating situation the next day with our food order that we placed from the pool bar. We ordered food at around 10.30 and it was estimated to arrive in 30 minutes at 11. This would have left us enough time to enjoy the food by the pool and then go back to our room to prepare for check-out. When the food hadn't arrived by 10-15 minutes past 11, I called guest services to enquire about it and they said it would arrive soon. After waiting another 5 minutes and still no food, feeling the time pressure until check-out, I called guest services again to let them know that we were going up to our room and asked if the food could be served there instead, which said they were happy to accommodate. However, when we arrived in our room, it had still not arrived and a couple of minutes later we received a phone call from the pool saying that our food had been delivered there instead of our room. I told them again that we had moved up to our room and had asked guest services to route our order there, and asked them again to deliver the food to the room. 5-10 minutes later, when it still hadn't arrived, I called guest services again to enquire about our order, having by now gotten pretty frustrated by the whole situation. When it finally arrived in our room, we didn't really have time to enjoy it and instead had to just gobble it up quickly. So overall, I feel that the frustrating situation was caused, firstly, by misleading information about the food order delivery time. Had we known that it takes significantly longer than advertised, we probably would not have ordered it in the first place. And secondly, the seeming lack of communication/coordination between the hotel staff when it came to addressing this situation. At the end of the day, I'm not sure if we would visit again. If we do, then it would most likely be for just the facilities and we would avoid any extras or interactions with the staff.

Didn’t feel real welcomed by Managment as our Accor membership didn’t count for anything

Customer review rating 3.0/5

Brett P. Couples - 20/02/2021 Confirmed reviews ALL

We felt less welcomed at this hotel then any other Sofitel we have ever stayed before Diamond membership meant nothing and even breakfast 1 drink only and everything else was extra Welcome gift was a cookie. This hotel didn’t live up to the Sofitel name We were told by multiple staff that this hotel don’t honour Accor discounts just ruined the weekend away

Good stay

Customer review rating 4.0/5

Anonymous Couples - 20/02/2021 Confirmed reviews ALL

Good service

Excellent stay!

Customer review rating 5.0/5

Patrick B. Couples - 20/02/2021 Confirmed reviews ALL

Superb room and superb service - polite, helpful, friendly

Great stay

Customer review rating 5.0/5

Barbara C. Couples - 20/02/2021 Confirmed reviews ALL

Very good lovely room view staff extremely helpful and friendly

Amazing

Customer review rating 5.0/5

Kellie M. Business - 19/02/2021 Confirmed reviews ALL

We were there for our Annual Managers Conference for 2 days. The Sofitel Noosa Pacific Resort and your staff did an amazing job. They were very professional and nothing was too much trouble.

Overall Good Stay but......

Customer review rating 3.5/5

Denis B. Families - 19/02/2021 Confirmed reviews ALL

Overall experience was good but there were some minor disappointments too. # Breakfast: We opted for room service breakfast as we did not want to face the crowd in restaurant. Breakfast was disappointing and less than average quality. Our orders were placed by phone and recorded incorrectly by obviously inexperienced personnel. Delivery was the same as Breakfast was not even warm when delivered by inexperienced personnel. Why has breakfast card disappeared? # Restaurant: For years we had been planning to test Peter Kuruvita's restaurant and we did it this time. But it turned out to be a real disappointment. First we were stressed by your front desk person as we were running a few minutes late. We discovered there was no reason to harass us as half of tables were empty.... Meal did not come to our expectations either and was very blend and nothing like Sri Lankan food and service did nothing to improve our experience. Overall mark for this disappointing Kuruvita Experience: 3! # Room: Ocean View was good although we generally prefer River view when available. Room was really outdated and needs a serious upgrade. We have stayed a great number of times in your property since its opening more than twenty five years ago (as Sheraton first). We have not noticed much change or improvement over the years apart from a coat of paint and bathroom refurbishments. Beds do not qualify for the most comfortable in Australia.... # Value for money: Room was truly overpriced but we were prepared to take it as it was our first hotel since beginning of pandemics. Rating *** and certainly not ***** # Constructive criticism: I hope my above comments will help rectify these shortcomings and I am always prepared to discuss these issues with you during my next stay....

nice resort in great location

Customer review rating 4.5/5

Anonymous Families - 19/02/2021 Confirmed reviews ALL

Sofitel Noosa resort was fantastic. Staff were very friendly and helpful. Location was great, close to everything. Loved the bar in the pool.

Good accommodation, strange hospitality service

Customer review rating 2.5/5

Anonymous Couples - 19/02/2021 Confirmed reviews ALL

Great accommodation, amazing location. Concierges and cleaners were lovely. Very defensive hospitality wise, when trying to explain i requested no meat was met with rather rude and defensive responses rather than a simple fix. A bar tender was spotted sipping from a customer's drink.

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