Sofitel Noosa Pacific Resort Hotel 5 stars

Customer review rating 4.6/5 11,569 reviews

Sofitel Noosa Pacific Resort
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+ 28 Services

This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • SUNSHINE COASTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Tennis
  • Beach and water sports
  • Bicycles rental
Catering
  • Breakfast
  • 1 restaurant(s)
  • 4 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Noosa Pacific Resort

14 16 Hastings Street
Hotel entrance via Noosa Parade
PO Box 886, Noosa Heads Qld 4567
4567
noosa
australia

Tel: +61754494888

Fax: (+61)7/54494753

Check-in from 15h00

Check out up to 12h00

  • SUNBUS :  NOOSA HEADS

  • By plane

    SUNSHINE COAST At 32km / 19.88 miles - Shuttle paying

  • By train

    COOROY At 23km / 14.29 miles

GPS :-26.386863, 153.08834

Your meetings and events

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General equipment

  • Screen

  • Flipchart

  • Video camera

  • Videoconferencing

  • Audio and video equipment

  • Office

  • Lectern

  • Podium

  • Day light

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • WIFI access

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

SUPERIOR ROOM, 2 Double Beds, Village View

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room

SUPERIOR ROOM, 1 King Size Bed, Village View

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room

SUPERIOR ROOM, 2 Double Beds, Pool View

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room

SUPERIOR ROOM, 2 Double Beds, River View

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room

SUPERIOR ROOM, 1 King Size Bed, Pool View

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room

SUPERIOR ROOM, 1 King Size Bed, River View

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room

SUPERIOR ROOM, 2 Double Beds, Ocean View

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room

SUPERIOR ROOM, 1 King Size Bed, Ocean View

  • Max. number of persons: 4
  • Area: From 55 / 592 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
Rooms

Our restaurants and bars

NOOSA BEACH HOUSE PETER KURUVITA

Type of cuisine: International

Experience relaxed coastal dining in a stylishly chic setting. Evolving from a sunny daytime venue in to a sophisticated dining experience in the evening, enjoy acclaimed chef and restaurateur Peter Kuruvita's passion for creative cuisine .

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOOSA BEACH HOUSE BAR

Non contractual photo

After a day at the beach enjoy a glass of wine, favourite cocktail or a bite to eat from the global all day dining menu. With floor to ceiling windows opening to Hastings Street, sit back, relax in a comfortable lounge and watch the world go by.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WATERS EDGE POOL BAR

Non contractual photo

Take a dip in our lagoon style pool, unwind in the nearby spa then choose from a selection of light snacks and beverages either delivered to you poolside or served at our swim up bar. Choose something light and fresh or opt for something more substantial.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RIVIERA BAR & LOUNGE

Non contractual photo

With spectacular views over Noosa River, indulge in authentic local dishes offering a sumptuous selection of epicurean delights and enjoy a mix of classic blended cocktails, globally sourced wine, whiskys and gins, and of course the finest of champagne.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE CABANAS NOOSA

Non contractual photo

Evoking le savoir vivre ascend into your very own luxury party atmosphere in our exclusive Cabanas. Your private Butler is on hand for a glass of champagne, chilled to perfection or to arrange a delicious bite to eat in the privacy of your Cabana.

Our guest reviews for
Sofitel Noosa Pacific Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

11,569 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,369 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

excellent position

Customer review rating 4.6/5

Ilse Friends - 01/04/2020 Confirmed reviews ALL

I have been to this hotel many times and it is one of my favoured holiday destinations.

Bonjour Ilse, Thank you so much for your lovely feedback, and for your continued loyalty to Accor Hotels. It is always a pleasure to welcome you back to the resort and we very much look forward to your next visit. Merci, Karen Brown Assistant Manager

relaxing

Customer review rating 4.6/5

Peter O. Couples - 01/04/2020 Confirmed reviews ALL

Great staff,great room . We enjoyed our stay.

Bonjour Peter O., Thank you for taking the time to let us know about your recent stay. I am thrilled to hear that you enjoyed your time with us and that your accommodation exceeded your expectations. We look forward to welcoming you and your partner again in the future. Sincerely, Hannah Kennish Assistant Manager

Loved the hotel, facilities and the food! Mattress was too hard causing back pains for both of us for 3 days.

Customer review rating 4.6/5

Anonymous Couples - 30/03/2020 Confirmed reviews ALL

Beautiful hotel, great room - even facing to the village, was offered a room overlooking the beach for a cost (very thankful) but opted not to worry as were only staying one night. Excellent facilities, loved the pool bar, excellent food. You have to try the Sri Lankan Snapper - To die for! Only one complaint the mattress was too hard. Both of us ended up with pains all over for 3 days. Haven't had that happen in a long time and wouldn't have expected it in a 5 star hotel. Lucky we only stayed for one night or I would have asked to move to another room.

Bonjour, Thank you for taking the time to provide detailed insight in to your recent stay. I am thrilled to hear that you enjoyed your time with us and that you were able to experience the wide variety of facilities available throughout the Resort. I was surprised to hear your feedback regarding the in-room bedding as that have all been recently replaced with MyBed Sofitel mattresses. However, we do understand that everyone has varying degrees of comfort which is why we supply mattress toppers on hand should they be requested. I apologise if this was not communicated to you at the time of your stay and will ensure that your feedback is passed on to the team. We look forward to welcoming you again in the future and thank you for your loyalty. Sincerely, Hannah Kennish Assistant Manager

Great location, facilities and friendly staff from reception to cleaners.

Customer review rating 4.6/5

Daniel R. Families - 29/03/2020 Confirmed reviews ALL

Always welcomed by staff and happy to field any questions including organising and activites. Pool swim up bar was great for whole family.

Bonjour Daniel, Thank you for your lovely feedback, we really appreciate you taking the time to share your experience here. I was so happy to read that you enjoyed your stay with us. We do hope to have the pleasure of welcoming you back the next time you visit beautiful Noosa. Merci, Karen Brown Assistant Manager

Very relaxing, a great place to unwind

Customer review rating 4.6/5

Rg Couples - 29/03/2020 Confirmed reviews ALL

The staff were very professional, friendly and helpful. The Noosa Beach House restaurant was outstanding, every dish was excellent, and we certainly tried a few. The amenities were always clean the gym was great as well, an all round great holiday

Bonjour RG, Thank you for providing detailed insight in to your recent stay. I am thrilled to hear that you enjoyed your time with us and that you experienced the warm and welcoming nature of our ambassadors. I will ensure that your comments are passed on to the team as I believe they will serve as motivation to continue providing excellent service. We look forward to welcoming you again in the future, and thank you for your loyalty. Sincerely, Hannah Kennish Assistant Manager

Great location, lovely staff and spacious rooms!

Customer review rating 4.6/5

Carolyn Families - 29/03/2020 Confirmed reviews ALL

We travelled as drastic social distancing COVID-19 restrictions took affect, the hotel staff were amazing! They made us comfortable and communication was clear - we also received some of our accommodation as a refund which was greatly appreciated. The hotel is gorgeous and we look forward to returning as soon we as can. Only note - a deep clean / refresh on bathrooms would be good!

Bonjour Carolyn, Thank you for taking the time to provide us with detailed insight in to your stay. I am thrilled to hear that you enjoyed your time with us, and that you experienced the warm and welcoming nature of our ambassadors. I will ensure that your compliments are passed on to the team as I believe they will serve as motivation to continue providing excellent service. We look forward to welcoming you again in the not so distant future. Sincerely, Hannah Kennish Assistant Manager

Great stay and location.

Customer review rating 4.6/5

Kel T. Families - 28/03/2020 Confirmed reviews ALL

On arrival we up graded to another room with king bed, the porters had already taken our baggage to our first room and even hung our hanging cloths. We looked at the first room and decided to up grade. By the time we had done back down to reception and changed over rooms, our baggage was in the new room for us. The resort is in a great location to the shopping and the surf and the National park walks.

Bonjour Kel T., Thank you for taking the time to provide detailed insight in to your recent stay. I am thrilled to hear that you enjoyed your time with us, and that you experienced the warm and welcoming nature of our ambassadors. I will ensure that your feedback is passed on to the team as I believe they serve as motivation to continue providing excellent service. We look forward to welcoming you again in the future and thank you for your loyalty. Sincerely, Hannah Kennish Assistant Manager

Very well located.

Customer review rating 4.6/5

Julianne Couples - 28/03/2020 Confirmed reviews ALL

It was a great stay, highly recommend to friends and family. Helpful staff, great buffet breakfast. Overall would definitely stay again.

Bonjour Julianne, Thank you for taking the time to provide us with your valuable feedback. We are simply thrilled to read that you had such a lovely time here at Sofitel Noosa. I will be sure to pass on your wonderful feedback to the team as I'm sure it will serve as great motivation to continue providing guests with exceptional service. We look forward to your next visit. Merci, Karen Brown Assistant Manager

Beautiful facilities. Spacious rooms. Very good gym. Proximity to everything.

Customer review rating 4.6/5

Mike C. Families - 28/03/2020 Confirmed reviews ALL

Service all round very good. Great location. Rooms spacious. Room well-serviced each and every day. Hotel facilities excellent. Close proximity to everything we wished to do while on vacation.

Bonjour Mike C, Thank you for taking the time to provide detailed insight in to your recent stay. I am thrilled to hear that you enjoyed your time with us and that you were able to explore beautiful Noosa from the comfort of our Resort. We look forward to welcoming you and your family again in the future. Sincerely, Hannah Kennish Assistant Manager

Great room good staff

Customer review rating 4.6/5

Margaret S. Friends - 27/03/2020 Confirmed reviews ALL

Unfortunately we didn’t use the pool due to the virus and ducks swimming or the bar by the river - a wedding initially.. the spacing had commenced also. Not normal times but we had a lovely holiday .. fantastic weather, food and it was a lovely time luckily just squeezed in for my birthday before isolation... the staff were wonderful

Bonjour Margaret S., Thank you for taking the time to provide detailed insight in to your recent stay. I am thrilled to hear that you enjoyed your time with us and that we were able to participate in your birthday celebrations. We hope that we may have the opportunity to welcome you again in the not so distant future. Sincerely, Hannah Kennish Assistant Manager

We have not stayed at the hotel but have a reservation for a future date and wanted to cancel but.....

Customer review rating 4.6/5

Ruth H. Families - 26/03/2020 Confirmed reviews ALL

Extremely upset how you responded to our recent request for a cancellation and refund request for our reservation JFHSBXPX: This reservation was for June 11th 2020 to June 13th 2020. A prepaid amount of $302.40 Aud was taken from our supplied credit card, points were taken and we wanted to use our stayplus benefit. We needed to cancel because of the Covid 19 situation escalating and you offered a 50% discount, minus the right to use the stayplus anywhere else and the loss of unused points. Every other accor.com booking we have had to cancel has responded with a cancellation with refund. We are elderly and very unlikely to travel within the next 12 months, have been loyal to accor for the past 5 years and have accorplus gold member status. We have stayed with sofitel in NZ fiji and Australia We find your response callous

Bonjour Thank you for taking the time to tell us about your experience at the Sofitel Noosa Pacific Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I can see that given the extreme and unprecedented nature of the situation we have been able to allow the refund. Warm Regards, Vianne Birrell Rooms Division Manager

Great hotel with excellent staff

Customer review rating 4.6/5

David B. Couples - 26/03/2020 Confirmed reviews ALL

It was the start of the virus lock down but staff were all positive and helpful.The room was an upgrade and was very much appreciated by my wife and I.

Bonjour David, Thank you for taking the time to provide us with your valuable feedback, and for your continued loyalty to Accor Hotels. I will be sure to pass on your wonderful feedback to the team, we are so thrilled that you and your wife enjoyed your stay with us. We do hope to have the pleasure of welcoming you back soon. Merci, Karen Brown Assistant Manager

impressive

Customer review rating 4.6/5

Anonymous Business - 26/03/2020 Confirmed reviews ALL

up to the usual Sofitel high standards - thankfully minus the noisy 'neighbours' of my last stay

Bonjour, Thank you for your lovely feedback. We are simply thrilled that you enjoyed your stay with us. I am sorry to read that you experienced some noisy neighbors during your last stay, I am pleased you had a more peaceful say this time around. We do hope to have the pleasure of welcoming you back the next time you visit beautiful Noosa. Merci, Karen Brown Assistant Manager

Well located, Good stay, Great Pool .

Customer review rating 4.6/5

Accorplus S. M. X. Couples - 25/03/2020 Confirmed reviews ALL

Excellent service as expected from Sofitel. As Accor+ members, we thoroughly enjoyed our benefits in a top class hotel, restaurant & bar. As Arnie says "We'll be Back". Luckily, all this before Covid-19 closures.

Bonjour, Thank you for taking the time to provide us with your valuable feedback, and for your continued loyalty to Accor Hotels. We are simply thrilled to read that you had such a lovely time here at Sofitel Noosa. I will be sure to pass on your wonderful feedback to the team as I'm sure it will serve as great motivation to continue providing guests with exceptional service. We do hope to have the pleasure of welcoming you back soon. Merci, Karen Brown Assistant Manager

As usual

Customer review rating 4.6/5

Ralph D. P. Couples - 25/03/2020 Confirmed reviews ALL

Our experience in the penthouse and at the hotel was excellent. Platinum member. We are repeat customers. The butler service is innovative and appreciated. The only disappointment were the customers in the suite one floor below were smoking on their balcony significantly impacting upon us. I rang three times to complain and they were spoken to on each occasion and I think eventually fined. Some people are very selfish.

Bonjour Mr de P., Thank you for taking the time to review your recent return stay once again. It is always lovely to welcome back our loyal guests who have been visiting for many years! I will ensure your kind words are passed on to the team for their thanks. We will look forward to welcoming you back very soon. Warmest regards, Francesca Hall Front Office Manager
Customer review rating 4.6/5

Hamish G. Couples - 25/03/2020 Confirmed reviews ALL

good overall, however, party at reception was loud so hard to do check -in, intoxicated individuals around the reception, one gentleman with a girl slung over his shoulder. Gents loo near car park, had three chaps in one cubical swearing and sounded like the were doing cocaine. Another came in and knocked on the door to ask if they would let him in. Not the best look for a good hotel.

Bonjour Hamish G., Thank you for taking the time to provide insight in to your recent stay. I am pleased to hear that you mostly enjoyed your time with us as the comfort of our guests is our number one experience. However, I am disappointed to hear that your overall stay was marred by your experience at check in. This is certainly not the standard expected here at the Sofitel Noosa. I will ensure that your feedback is passed on to the team so that we may explore further security options for future events. We hope that we may have the opportunity to welcome you again in the future. Sincerely, Hannah Kennish Assistant Manager

Nice hotel, great location

Customer review rating 4.6/5

Conor W. Couples - 25/03/2020 Confirmed reviews ALL

Really pleasant, pleasant staff and clean facilities, nice room, we had a nice view

Bonjour Conor, Thank you for your lovely feedback, and for your continued loyalty to Accor Hotels. I am so glad to read that you had such a lovely stay with us. We do hope to have the pleasure of welcoming you back the next time you visit beautiful Noosa. Merci, Karen Brown Assistant Manager

Wonderful birthday celebration

Customer review rating 4.6/5

Karen Couples - 25/03/2020 Confirmed reviews ALL

We had an absolutely wonderful stay in a River View room. The room was huge with a relaxing spa bath in the large ensuite, and a magnificent balcony with sunlounge and bistro set overlooking the river and ferry wharf. The location of the hotel was excellent. A ferry stop on the river immediately behind the hotel, Hastings Street at the "front" with all it has to offer and across the road from a direct beach access. Everyone we dealt with was wonderful. Whether it was the concierge team, reception, guest services, day spa or restaurant. All were friendly and welcoming. Thank you so much for making my birthday so special (and the lovely treats you placed in the room to help me celebrate).

Bonjour Karen, Thank you for taking the time to provide us with your valuable feedback. We are simply thrilled to read that you had such a lovely time here at Sofitel Noosa. I will be sure to pass on your wonderful feedback to the team as I'm sure it will serve as great motivation to continue providing guests with exceptional service. We do hope to have the pleasure of welcoming you back soon, perhaps for your next birthday celebration. Merci, Karen Brown Assistant Manager

Good stay

Customer review rating 4.6/5

Angela M. Couples - 24/03/2020 Confirmed reviews ALL

We had a nice night at the Sofitel Noosa. However I was a little disappointed that there wasn’t a welcome back card or water in the room for this stay as this is something that has always been provided to welcome us.

Bonjour Ms M., Thank you for taking the time to review your most recent stay at the Sofitel Noosa. We were pleased to see that overall you enjoyed your return stay! Please do accept my apologies for the lapse in recognising your continued loyalty, a small gesture such as this is very important and I am very sorry that it was missed. We will look forward to welcoming you back in the near future. Warmest regards, Francesca Hall Front Office Manager

Everything great

Customer review rating 4.6/5

Max T. Couples - 24/03/2020 Confirmed reviews ALL

Great rooms and service. Breakfeast fantastic. Great lifts. So clean. Desk service great

Bonjour Mr T., Thank you for taking the time to review your recent stay, it was our pleasure to welcome you back once again. I will ensure your kind words are passed on to the team for their thanks & we will all look forward to seeing you both on your return visit. Warmest regards, Francesca Hall Front Office Manager
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