Sofitel Noosa Pacific Resort Hotel 5 stars

First time staying at Noosa and extremely happy we chose Sofitel as our lodgings.

My wife & I are fortunate to be able to stay at Sofitel Noosa Pacific Resort a few times every year, and I can honestly say the consistency and quality of service we receive when staying at the resort is what keeps us coming back, as we always feel comfortable and relaxed within minutes of arrival. Every. Single. Time. Our most recent stay was for five nights, and we wish it could have been ten! Over the past few years, we have gotten to know several of the team members at Sofitel Noosa Pacific Resort, and they often take the time to speak with my wife & me, and they always make us feel welcome and valued. Special thanks to Corey, Cristian, Rita, Jodie, Stevie, and Louise (who we're going to miss) for having helped make our most recent stay so enjoyable and memorable.

We had a great time at the Sofitel Noosa! The hotel was great and the staff were very helpful and friendly. Love the pool area and the location is perfect. We will definitely return

Cannot fault anything, Look forward to the next time

Peferct place to relax

It was good, but we felt overall experience was not as good as last year. We felt that particular staff were not accommodating at times when required.

Checked in for a 1 night stay after getting married that day. Overall, I didn't feel like the experience was worth the price that we paid. On the positive side, the facilities themselves were great - we visited the Aqua Day Spa and received exceptional service both from the receptionist in the spa, as well as the people giving us treatments. - we really enjoyed the pool area - the breakfast and lunch that we had in the Beach House restaurant/bar was delicious. The service in the restaurant was adequate. However, our experience was let down by the overall quality of the hotel room itself, and the service we received by the hotel staff. - There was a long wait during the check-in process (took around 25-30 minutes) - There was no information about available hotel facilities in the room. We had to ask that from the reception and received a single-page "newsletter" for that. - The TVs in the room were of very low quality and frustrating to use. - We ordered dinner to our room in advance of arrival and while the food was great and the dinner arrived right on time, the dirty plates we placed outside the door were not cleaned up for a long time (we went out after dinner and came back around ~3 hours later and noticed they were still there). - There was a really frustrating situation the next day with our food order that we placed from the pool bar. We ordered food at around 10.30 and it was estimated to arrive in 30 minutes at 11. This would have left us enough time to enjoy the food by the pool and then go back to our room to prepare for check-out. When the food hadn't arrived by 10-15 minutes past 11, I called guest services to enquire about it and they said it would arrive soon. After waiting another 5 minutes and still no food, feeling the time pressure until check-out, I called guest services again to let them know that we were going up to our room and asked if the food could be served there instead, which said they were happy to accommodate. However, when we arrived in our room, it had still not arrived and a couple of minutes later we received a phone call from the pool saying that our food had been delivered there instead of our room. I told them again that we had moved up to our room and had asked guest services to route our order there, and asked them again to deliver the food to the room. 5-10 minutes later, when it still hadn't arrived, I called guest services again to enquire about our order, having by now gotten pretty frustrated by the whole situation. When it finally arrived in our room, we didn't really have time to enjoy it and instead had to just gobble it up quickly. So overall, I feel that the frustrating situation was caused, firstly, by misleading information about the food order delivery time. Had we known that it takes significantly longer than advertised, we probably would not have ordered it in the first place. And secondly, the seeming lack of communication/coordination between the hotel staff when it came to addressing this situation. At the end of the day, I'm not sure if we would visit again. If we do, then it would most likely be for just the facilities and we would avoid any extras or interactions with the staff.

We felt less welcomed at this hotel then any other Sofitel we have ever stayed before Diamond membership meant nothing and even breakfast 1 drink only and everything else was extra Welcome gift was a cookie. This hotel didn’t live up to the Sofitel name We were told by multiple staff that this hotel don’t honour Accor discounts just ruined the weekend away

Good service

Superb room and superb service - polite, helpful, friendly

Very good lovely room view staff extremely helpful and friendly

We were there for our Annual Managers Conference for 2 days. The Sofitel Noosa Pacific Resort and your staff did an amazing job. They were very professional and nothing was too much trouble.

Overall experience was good but there were some minor disappointments too. # Breakfast: We opted for room service breakfast as we did not want to face the crowd in restaurant. Breakfast was disappointing and less than average quality. Our orders were placed by phone and recorded incorrectly by obviously inexperienced personnel. Delivery was the same as Breakfast was not even warm when delivered by inexperienced personnel. Why has breakfast card disappeared? # Restaurant: For years we had been planning to test Peter Kuruvita's restaurant and we did it this time. But it turned out to be a real disappointment. First we were stressed by your front desk person as we were running a few minutes late. We discovered there was no reason to harass us as half of tables were empty.... Meal did not come to our expectations either and was very blend and nothing like Sri Lankan food and service did nothing to improve our experience. Overall mark for this disappointing Kuruvita Experience: 3! # Room: Ocean View was good although we generally prefer River view when available. Room was really outdated and needs a serious upgrade. We have stayed a great number of times in your property since its opening more than twenty five years ago (as Sheraton first). We have not noticed much change or improvement over the years apart from a coat of paint and bathroom refurbishments. Beds do not qualify for the most comfortable in Australia.... # Value for money: Room was truly overpriced but we were prepared to take it as it was our first hotel since beginning of pandemics. Rating *** and certainly not ***** # Constructive criticism: I hope my above comments will help rectify these shortcomings and I am always prepared to discuss these issues with you during my next stay....

Sofitel Noosa resort was fantastic. Staff were very friendly and helpful. Location was great, close to everything. Loved the bar in the pool.

Great accommodation, amazing location. Concierges and cleaners were lovely. Very defensive hospitality wise, when trying to explain i requested no meat was met with rather rude and defensive responses rather than a simple fix. A bar tender was spotted sipping from a customer's drink.