ibis Mexico Tlalnepantla

ibis Mexico Tlalnepantla 3 stars

Customer review rating (ALL Rating) 4.2/5 111 reviews

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Description

This hotel is PLANET 21 Platinum

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis Mexico Tlalnepantla

Av Sor Juana Ines De La Cruz, Numero 132 Colonia, Tlalnepantla Centro
54000 Tlalnepantla
Mexico

  • By plane

    APTO CD MEX At 21km / 13.05 miles

  • By plane

    APTO CD MEX BENITO At 21km / 13.05 miles

GPS:19.538829, -99.200022

Congress centre

  • CENTRO CONVENCIONES 1 km / 0.62 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

IBIS KITCHEN LOUNGE

Discover the tastes and culinary specialties of Mexico. Ibis always champions local flavors. Enjoy a culinary journey with fast service in a modern and relaxed setting, all for a reasonable price.

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 40 

attendees

Configuration is not available for these requirements
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Our accommodation(s)

Modern and inviting, the new ibis room has everything you need: spacious bathroom, modern décor, comfortable bed with duvet, internet and flat-screen TV with the best international channels.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  111 reviews

TripAdvisor Rating  3.5/5  29 reviews

Good service With bad wifi

Customer review rating 1.5/5

Felipe O. Couples - Confirmed reviews ALL

I was in the hotel, for some reasons turism and work, the personal was kind and good, but at the seven days that i stay five of them i dont have any acces to the internet, all days i go to the lobby but they say to me that they cannot do anything, was sad, because i have good references at the ibis hotel but my stay was not good at all this time. Thinking about changing my hotel search forma next trips

Dear Felipe o., Thank you for taking the time to tell us about your experience at the ibis Mexico Tlalnepantla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 2.5/5

Adriana A. Families - Confirmed reviews ALL

The room smelled weird and the noise from the party of the building in front lasted until 5.00 am, so I could not sleep. I asked for a room that was far from the noise but the receptionist said she didn’t have any.

Dear Adriana A., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

High cost for poor quality

Customer review rating 2.5/5

Rafael P. Couples - Confirmed reviews ALL

very little shower water for bathing and very small room, no soap for bathing and not for hands

Dear Rafael Perez, Thank you for taking the time to tell us about your experience at the ibis Mexico Tlalnepantla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Clean

Customer review rating 1.5/5

A. A. Business - Confirmed reviews ALL

the staff never came to clean the room

Dear A., Thank you for taking the time to tell us about your experience at the ibis Mexico Tlalnepantla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Low cost hotel

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Good quality hotel at a low cost

Dear Jesus T., We very much appreciate your comments regarding your stay at the ibis Mexico Tlalnepantla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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