Novotel Goa Dona Sylvia Resort Hotel 5 stars

Customer review rating (ALL Rating) 4.4/5 2,349 reviews

ALLSAFE approved hotel

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Novotel Goa Dona Sylvia Resort
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+ 19 Services

Hotel extras

  • The immaculate rooms are based on six unique structures with eloquent plantations.

  • The open-air bar and coffee shop gives a surreal experience to the Guests.

  • The Alfresco seating at the restaurant is much prefered by our guests.

  • Cottage style rooms and villas with attached balcony & individual airconditioning units.

  • Refurbished Rooms and activity centre.

Hotel location

Novotel Goa Dona Sylvia Resort

Cavelossim Beach
Salcete
403731 goa
india

Fax: (+91)832/2871320

Check-in from 15h00

Check out up to 12h00

  • By plane

    DABOLIM AIRPORT At 33km / 20 miles

  • By boat

    PANJIM JETTY At 46km / 28 miles

  • By train

    MARGAON At 15km / 9 miles

GPS:15.17451, 73.94498

Companies

  • BOSCH 35.0 km / 21.0 mi
  • CIPLA 35.0 km / 21.0 mi
  • COCA COLA 35.0 km / 21.0 mi
  • COLORCON 35.0 km / 21.0 mi
  • DIGISOL 35.0 km / 21.0 mi
  • DLINK 35.0 km / 21.0 mi
  • DR REDDYS 35.0 km / 21.0 mi
  • DURALINE 35.0 km / 21.0 mi
  • FINOLEX 35.0 km / 21.0 mi
  • INDOCCO REMEDIES 35.0 km / 21.0 mi
  • LUPIN 35.0 km / 21.0 mi
  • PUTZMEISTER 35.0 km / 21.0 mi
  • ROSENBERGER 35.0 km / 21.0 mi
  • SANOFI AVENTIS 35.0 km / 21.0 mi
  • SIEMENS 35.0 km / 21.0 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Your meetings and events

Our dedicated conference rooms are equipped with state-of-the-art technology and can cater up to 200 delegates while our Seaside Lawns can comfortably host 1000 guests. Each venue can be smoothly transformed to host a wide variety of events.

Room descriptions and layouts

meeting rooms

From 1 to 1,000 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Podium

  • Day light

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Premium Suite

  • Max. number of persons: 4
  • Area: From 53 / 570 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our guest reviews for
Novotel Goa Dona Sylvia Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,349 reviews

TripAdvisor Rating 4.5/5

3,821 reviews

Very good and satisfactory stay

Customer review rating 5.0/5

Pooja Friends - 23/01/2022 Confirmed reviews ALL

Manager Abhishek is very professional and humble... He made our stay very pleasant and overall stay was very good with private beaches

Dear B., Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. Your kind praises are the perfect source of our inspiration for our entire team. We are extremely thankful for all your special recommendations. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Dennis

while the staff on the floor were very help & supportive .

Customer review rating 0.5/5

Vicky T. Families - 21/01/2022 Confirmed reviews ALL

Will request a call back to give you a real feedback regards Vicky T. 98…

Dear Mr. T., Greetings from Novotel Goa Dona Sylvia Resort! Thank you for taking the time to share your feedback on your recent stay at our resort . Thank you for sharing your complements on our team which is indeed motivating for us. Amit my operations Manager, Amit Raman has been trying to reach you so he could understand your perspective. Do let us know a convenient time for him to connect with you. I understand that both of you have been in touch since the last few days. It was lovely meeting your family and you during your stay with us and I do hope all of you are better now. Best wishes for a lovely year ahead. Regards Dennis

Excellent Stay. Love the Property and Location

Customer review rating 4.5/5

Vedangkumar P. Families - 19/01/2022 Confirmed reviews ALL

Property is Amazing. Next to beach and Private Access is very good in this pandemic. We never needed ro go out of resort for anything. Pool is Clean & Huge to accomodate so many guests. There's Kids Corner near Pool which is good but still need some additional activities for smaller kids. Service is good especially in room service is prompt & on time. Staff is Very Supportive and Humble. Good to see this huge property maintained at excellent level especially hygiene maintained is exceptional, very clean rooms and even outside room. All the walkways, restaurant, beach way, garden, pool maintained exceptionally well with staff on their toes if there's any kind issue. Geeta Ma'am is welcoming with and taking care of everything at the property and surprised us with her very good Gujarati Accent. She also assisted us on our check-out and our last day trip to Central Goa. Ms. Kiti was very quick to assist us on our early check-in and got our room ready in no time Ms. Manju is quite good with Kids. My daughter liked her company especially at restaurant for food choice. Head of the Housekeeping Dept. (sorry, forgot her name) was very quick to address my concern in just a few minutes. Sorry if I misspelled any name. Everyone were there to delight the experience of guests. Now some suggestions: Restaurant is good especially with Morning Breakfast Buffet. Even Chef is taking care of individual taste. But as the day goes Lunch and Dinner Menu is very limited and needs quite a lot improvement. Need additional North Indian Dishes to take care of. Also Soft Drinks should be on the All Inclusive Package. Water Sports & outside activities should be there. If they can't then provide with support of third party. That must be done to explore the beach more. Thats It. We will visit the property again with our extended family if everything goes as expected. Thanks again to all the memebers of the resort who helped make our stay delightful.

Dear Mr. P., Greetings from Novotel Goa Dona Sylvia Resort! At the outset, thank you for your lovely feedback and we are indeed glad to know that your family and you had an excellent holiday at our resort. Thank you for taking the time to appreciate each and every member at our resort. We at the resort endeavor to ensure our guests go back with pleasant memories of their stay at our resort and we are happy that your stay has been excellent and we look forward to having you back again on your next visit to Goa. Looking forward to extending our gracious service once again! Hope to see you soon! Warm Regards, Dennis

Experience

Customer review rating 5.0/5

Shailender N. Families - 18/01/2022 Confirmed reviews ALL

Awesome

Dear Mr. N., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. We look forward to having you stay with us in the near future. Warm Regards, Dennis
Customer review rating 2.5/5

Ankit J. Couples - 14/01/2022 Confirmed reviews ALL

Room had cigarette smell

Dear Mr.J., Greetings from Novotel Goa Dona Sylvia Resort! We appreciate your efforts of sharing your valuable feedback on this forum. We have also noted your feedback, which are being addressed to ensure our guests enjoys a comfortable stay with us. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Dennis

Good stay

Customer review rating 5.0/5

Anish Families - 13/01/2022 Confirmed reviews ALL

All staff great

Dear Mr. D., Greetings from Novotel Goa Dona Sylvia Resort! We are truly delighted reading your review. It is a pleasure to note that we have been successful in providing you with an awesome and memorable experience. Reviews like these go a long way to inspire and motivate our team. Hope to see you soon! Warm Regards, Dennis

At best a 3 star facility

Customer review rating 1.5/5

Dr M. Families - 11/01/2022 Confirmed reviews ALL

I stayed with my family, totally 7 people including kids and we booked 3 boutique villa king rooms. We stayed for 2 nights in early Jan 2022. I do travel quite frequently and have stayed in some of the best star hotels across India and abroad. So here goes my review of Novotel Dona Sylvia, Goa. My Overall rating of the property: At best a 3 or 4 star hotel. Reasons: Service and codiality: 1.Delayed at check in (there check in time is 3 pm and check out 12) and made to wait for 1 hr nearly. Tired and exhausted we were given 1 room of the 3 booked. Reason given: trying for adjacent rooms  (which weren't anyways given.) They were informed well in advance that we are a family with kids etc. 2. Restaurant: We had booked a all meal inclusive buffet package. We went hungry and frustrated after a bad check in experience only to find a gentleman giving the most preposterous reason of "saving food"  as to why no buffet was served!! He said we can order Ala Carte. At that there are less guests etc etc( less guests and it takes ages When we reluctantly(kids were waiting for a good buffet spread) started ordering my wife discovered that after every expensive non veg item there was a rider that extra shall be billed to all inclusive guests which the attendant did confirm is there policy! Again absurd would be the right word for such a policy. When I finally lost my cool the next senior guys walks in ( as usuall with such places) and with the most mechanical smile says ,'no problem sir , u pls order I will sign off!'. I had to bluntly cut him off saying, he ain't doing me no favor and that I have paid for every morsel! Had a detailed chat with their F n B person, but the next day was similar(only veg buffet and non veg we had to order). Finally the secret was revealed , there was a wedding !! Staff n food n everything deviated there! May be lavish destination weddings don't waste food!! 3. Room: was neat and clean. Bathroom accessories were so tiny that the shampoo n shower gel would last for half a bath! Right next to the rooms, the wedding area was blowing loud music and next day defeaning drums for hours together. So it was not a peaceful stay by the sea but an EVENTFULL stay! Incidentally I had just returned from Maldives a few weeks back and comparison was depressing me even more. 4. Covid help: We had to get our rtpcr done for our return journey and the hotel people promptly offered us a no and then washed their hands off all covid matters! That number never got picked even after a 100 calls and the hotel staff didn't know a plan b. Finally I had to use contacts from my hospital in Mysuru and we traveled 30 kms paying g 1500 bucks to the taxi fellow and paid 14000 bucks for rtpcr for 7 people and were still anxious for the results(the third peak has just started) 5. Silver lining: a lady called Zara was genuinely trying to help though she just couldn't do much in the jinxed system. Hope a better place hires her, for her talent is surely mis/under utilised here.

Dear Dr. A., Greetings from Novotel Goa Dona Sylvia Resort! Thank you for taking the time out to share your detailed feedback on your recent stay with us at our resort. It is our primary objective to extend an unforgettable experience to our guests and we regret that your stay was not in sync with your expectations. My sincere apologies for the various lapses and let me assure you that your feedback has been taken up in a constructive and positive manner and we do hope you give us another opportunity to serve you in the future and we are able to redeem your confidence. Regards, Dennis

Beautiful property, great stay

Customer review rating 4.0/5

Lionel Families - 10/01/2022 Confirmed reviews ALL

This property is a great find. The beach is walkable from the premise, which is a boon and its a clean beach albeit a bit choppy at the shore. The rooms are nice with a good balcony and sit out. My rating is 8-10 because the check-in time is 3pm which is a bit too late. How can you expect the guest to enjoy the day at the beach and the property if the afternoon is almost over. The overall stay is cut short by 2-3 hours because of the check-in and check-out time especially since the property is vast and it takes time to check-in and get to your room.

Dear Mr. L., Greetings from Novotel Goa Dona Sylvia Resort! It feels great to know that we made your stay full of fond memories. Your kind praises motivates us to provide the highest standard of hospitality to our valued guests. We have also noted your feedback, about the check in time to be bit earlier. It will be our pleasure to welcome you back for another great stay in our hotel. Hope to see you soon. Warm Regards, Dennis

Well located

Customer review rating 5.0/5

Ajeet K. Families - 09/01/2022 Confirmed reviews ALL

Awesome place

Dear Mr. K., Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. Your kind praises are the perfect source of our inspiration for our entire team. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Dennis

Well maintained and beautiful property. Bit slow on the service side

Customer review rating 3.5/5

Gaurav A. Couples - 09/01/2022 Confirmed reviews ALL

My overall experience was satisfactoty in the hotel. The property is very close to the beach in a quiet place of the city. It was well maintained and luxurious with all emenities amd courteous staff. The food was great. However, the room service and housekeeping staff took their sweet time when called which is an area of improvement. I understand some of the staff was new and the hotel was full but guests should not be affected by management concerns.

Dear Mr. A., Greetings from Novotel Goa Dona Sylvia Resort! It feels great to know that we made your stay full of fond memories. Your kind praises motivates us to provide the highest standard of hospitality to our valued guests. We have also noted your concerns, which are being addressed to ensure our guests enjoys a comfortable stay with us. It will be our pleasure to welcome you back for another great stay in our hotel. Hope to see you soon. Warm Regards, Dennis

Great location

Customer review rating 4.5/5

Shivas H. Couples - 08/01/2022 Confirmed reviews ALL

The stay was very comfy and enjoyable.

Dear Mr. H., Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. Your kind praises are the perfect source of our inspiration for our entire team. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Dennis

Fun filled holidays

Customer review rating 4.5/5

Atit S. Families - 06/01/2022 Confirmed reviews ALL

Excellent location.....good buffet breakfast...nice hospitality....very courteous staff... Hats off to Mr. Gagan - the chef who had taken all steps to ensure we have good option of Jain meal...The lady with smiling face at buffet breakfast was also very courteous and look after guest requirements. House keeping staff were also good

Dear Atit S., Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. Your kind praises are the perfect source of our inspiration for our entire team. We are extremely thankful for all your special recommendations. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Dennis

Good Stay - could have been better had we been given rooms together

Customer review rating 4.0/5

Prashant V. Families - 06/01/2022 Confirmed reviews ALL

We had booked 4 rooms and requested in advance for the rooms to be allocated together (more than a week in advance). We had also booked 2 of these rooms on 1 booking. Inspite of this our rooms were allocated in different blocks. Apart from this we were very satisfied.

Dear Prashant V., Greetings from Novotel Goa Dona Sylvia Resort! We appreciate your efforts of sharing your valuable feedback on this forum. We have also noted your concern about room allocation, which are being addressed to ensure our guests enjoys a comfortable stay with us. It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards, Dennis

Memorable Stay @Novotel Dona Sylvia,Goa

Customer review rating 5.0/5

Milind C. Families - 06/01/2022 Confirmed reviews ALL

Stayed for 4 nights 5 days during New Years.. had a wonderful stay.. excellent property with proactive staff ... GM surely needs a round of applause for managing the team well. A perfect family gateway !!

Dear Milind C., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. We have also noted your concern about billing experience, which are being addressed to ensure our guests enjoys a comfortable stay with us. We look forward to having you stay with us in the near future. Warm Regards, Dennis

Pleasant experience

Customer review rating 4.5/5

Swati G. Families - 06/01/2022 Confirmed reviews ALL

It was a pleasant experience. The property is big. Service is good. Food quality is good. Rooms wer clean..we enjoyed our stay in Dona Sylvia.

Dear Swati G., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. We look forward to having you stay with us in the near future. Warm Regards, Dennis

Amazing Property and service !!

Customer review rating 5.0/5

Kirit Families - 05/01/2022 Confirmed reviews ALL

Amazing property and great hospitality. While there are many luxury properties in Goa, but my experience with this property is top notch. From check-in till check-out everything was smooth. We stayed around end of December, and hotel had very good festive decor and vibes. Hotel staff is always greets with smile and always ready to help. Clean beach having dedicated access from the hotel. Hardly 5 minutes from your room to the beach. Breakfast had many varieties and very well managed by the staff. If you want to explore neighbourhood , then many restaurants and shops in walking distance. Stay in this property without any hesitation !!

Dear Kirit K., Greetings from Novotel Goa Dona Sylvia Resort! Thank you for sharing your valuable feedback! It gives us immense pleasure to read such wonderful reviews from our esteemed guests like you. We will love to extend our hospitality once again for another delightful experience. We look forward to having you stay with us in the near future. Warm Regards, Dennis

Superb resort, nice suite & excellent staff

TripAdvisor rating 5.0/5

Navo_11 28/12/2021 TripAdvisor review

Firstly, a big thanks to Viana who helped with the Suite night upgrade & booking meticulously after the initial issue with bookings and suite night upgrade. As a Platinum member of Accor group, I can definitely say that I was treated very well. Our family enjoyed the stay even after checking in at midnight on Christmas eve, the staff was very welcoming and Gaurav helped us with our luggage smartly. The chef, waiters served perfectly to our family needs both at breakfast and lunch. My mom, dad, and nephews still talk about the care shown in looking after their needs. My mom requires wheelchair assistance and so the resort does offer e-buggy car and wheelchair. Gita was affectionate, welcoming and extended the check out as per our need. We look forward to stay for 2 nights in the new year again with our suite night upgrade. Thanks for the experience Novotel Goa Dona Sylvia Resort. You were brilliant!

Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort! We thank you for staying at Novotel Goa Dona Sylvia and sharing your valuable feedback on Trip Advisor. We are delighted to know that you have enjoyed your stay with us and were happy with the facilities, ambience and services provided at our resort to ensure your stay was comfortable and relaxing. It is our endeavor to provide our guests with the highest quality of product and services, the standard we always aim at. Your feedback motivates us to ensure that we continue to deliver a true "Novotel Goa Dona Sylvia Experience" to every guest visiting our resort. Your feedback has been shared with the team and it surely does motivate them to maintain our standards and to work towards are ultimate goal of “Customer Satisfaction”. Hope to see you soon in the near future so that we can once again showcase our true hospitality under the lens of care. Warm Regards, Dennis

Goa : go for good break

TripAdvisor rating 4.0/5

hiten61 13/11/2021 TripAdvisor review

Location is perfect if you want to enjoy private beach, water rides (jack water sports), swimming pool and very few tourist spots like Dudhsagar water fall (90min). Property is maintained well and most of the staff that we interacted with were very helpful. Special thanks to few of them Jordan (trainee), Kaushik (chef), Cloid & Shiv Kumar (housekeeping) & Geeta (guest manager). However all the staff that we interacted were very polite so no complains for any staff members. Property has lot of greenery around which was definitely plus for us. Cottage type room gives you good vibes. Seagull (restaurant) has very good spread for breakfast as well as for Dinner buffet. Only downside was that I was not able to get an voucher upgrade to next category room as property was full due to some marriage function & Diwali season. Need some maintenance for Kids corner area and make it more lively. Wifi is okish.

Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort! We thank you for staying at Novotel Goa Dona Sylvia and sharing your valuable feedback on Trip Advisor. We are delighted to know that you have enjoyed your stay with us and were happy with the food, facilities, ambience and services provided at our resort to ensure your stay was comfortable and relaxing. It is our endeavor to provide our guests with the highest quality of product and services, the standard we always aim at. Your feedback motivates us to ensure that we continue to deliver a true "Novotel Goa Dona Sylvia Experience" to every guest visiting our resort. Hope to see you soon in the near future so that we can once again showcase our true hospitality under the lens of care. Warm Regards, Dennis

Splendid

TripAdvisor rating 5.0/5

mehbli 12/11/2021 TripAdvisor review

Hospitality par excellence in every aspect incl courtesy,service,comfort,food,ambiance u name it right from the gm Dennis ,duty manger Dilep,Naval,anuj,Alphonso,Ex chef Gautam,I could put it as one of my best holiday stay so far.

Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort! It is extremely gratifying for us to know that you enjoyed your stay with our warm hospitality. Your compliments have been shared to the team. It is due to such inspirational feedback we constantly strive for excellence and always make sure that each of our guests leaves the resort with fond memories. You compliments are a great source of inspiration for team Novotel Goa Dona Sylvia. Looking forward to extending our gracious service once again! Hope to see you soon! Warm Regards, Dennis

Excellent and fabulous

TripAdvisor rating 5.0/5

Shreneek1 23/10/2021 TripAdvisor review

The entire resort team is so cooperative and helpful. The service too is prompt and upto the mark. The food quality and the taste was so good. Looking forward to stay more in future. Also planning to book Novotel resorts at other locations.

Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. We look forward to having you stay with us in the near future. Warm Regards, Dennis

Our most recent 20 reviews

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