Hotel - Novotel Goa Dona Sylvia Resort
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Novotel Goa Dona Sylvia Resort Hotel

4.5/5 3,232 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • GOA DABOLIM APT (Paying)
    • GOA INTL AIRPORT (Paying)
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna (Paying)
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing (Nearby)
    • Jet skiing (Nearby)
    • Kayaking (Nearby)
    • Parasailing (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
  • Other sports activities
    • Bicycles rental
    • Archery (Paying)
    • Badminton
    • Billiards/Snooker (Paying)
    • Football
    • Table tennis (Paying)
    • Volley ball facilities

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:01-23:59
    • Opening hours : Week-end 0:01-23:59

Business services

  • 4 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

BOSCH35 km / 21 mi COCA COLA35 km / 21 mi DIGISOL35 km / 21 mi DR REDDYS35 km / 21 mi FINOLEX35 km / 21 mi LUPIN35 km / 21 mi ROSENBERGER35 km / 21 mi SIEMENS35 km / 21 mi
CIPLA35 km / 21 mi COLORCON35 km / 21 mi DLINK35 km / 21 mi DURALINE35 km / 21 mi INDOCCO REMEDIES35 km / 21 mi PUTZMEISTER35 km / 21 mi SANOFI AVENTIS35 km / 21 mi

Congress centre

DONA PAULA46 km / 28 mi

Your meetings and events

Our dedicated conference rooms are equipped with state-of-the-art technology and can cater up to 200 delegates while our Seaside Lawns can comfortably host 1000 guests. Each venue can be smoothly transformed to host a wide variety of events.

Novotel Goa Dona Sylvia Resort Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ZALOR 23 m2 2 m 0 0 15 0 0
BETUL CONFERENCE HALL 172 m2 3 m 200 40 90 72 96
MOBOR 298 m2 2 m 200 40 0 72 96
SEASIDE LAWNS 3,200 m2 0 m 0 0 0 0 1000
    • Podium
    • Day light
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 181 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Automatic temperature control
    • Manual temperature control
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
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4.4/5 ALL Rating 1,349 reviews

Our guest reviews for
Novotel Goa Dona Sylvia Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,232 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Chandni C. Families - 19/02/2020 Confirmed reviews ALL
« Good comfortable stay »

The stay experience was amazing. Well clean rooms. Breakfast options could be better

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chandni C., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. We have also noted your feedback, which are being addressed to ensure our guests enjoys a comfortable stay with us. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Amar R. Families - 16/02/2020 Confirmed reviews ALL
« Hotel is beautiful but staff behaviour is Pathetic »

I can say even 2 star hotel Staff behaviour will be better than these guys at this restaurant. Staff is taking Indian Guest for granted don't know about this arrogance, requested for a cup of coffee but that person never turned up back at restaurant, can't I expect such a small favor from these guys , the next day I was staying in North Goa in Lemon tree hotel and their hospitality was simply superb, every time they pass by customers they greeted them . In Novotel May be there is lack of seriousness or management has asked them to focus only on Foreign customers...I am giving this feedback so that management should know what is happening.... If you feel I am lying you can send any of your friends or family member to this hotel to understand the Gap between Expectations and the Reality.. Please take this in a positive way and try to make changes. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lakshmi A., Greetings from Novotel Goa Dona Sylvia Resort! We thank you for your valuable feedback. Our constant endeavour is to ensure a satisfying guest experience and we regret failing to match your expectations. The details of your review have been shared with our team & we have already implemented corrective measures to avoid such occurrence in the future. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Vishal

Ashish Families - 16/02/2020 Confirmed reviews ALL
« Good stay »

Good stay, resort is very big and good. Food was awesome. Specifically good for vegetarians. Kids play area was dirty and not cleaned. Kids were not able to go even on single slide. Pool was not cleaned.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashish A., Greetings from Novotel Goa Dona Sylvia Resort! We appreciate your efforts of sharing your valuable feedback on this forum. We have also noted your feedback, which are being addressed to ensure our guests enjoys a comfortable stay with us. It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards, Vishal

Paul Couples - 14/02/2020 Confirmed reviews ALL
« Quality and great location »

A lovely and well appointed resort. The breakfast was outstanding. The location was fantastic. Unfortunately the room cleaning staff removed a couple of our personal items that were on the desk possibly thinking that they were rubbish. I would normally expect that unless we put it in the bin or near to it, nothing else should be touched. They weren't expensive items but it became inconvenient without them. By the time we realised they were missing, it was too late to try and follow up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul Raymond G., Greetings from Novotel Goa Dona Sylvia Resort! We appreciate your efforts of sharing your valuable feedback on this forum. We have also noted your feedback, which are being addressed to ensure our guests enjoys a comfortable stay with us. It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards, Vishal

Aniket K. Families - 14/02/2020 Confirmed reviews ALL
« Good »

Nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aniket C., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Amit G. Families - 12/02/2020 Confirmed reviews ALL
« 10 on 10 for location, hospitality, food and services »

Keep it up Novotel Dona Sylvia Goa...its was a memorable stay, I look forward to repeat it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amit G., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Lynne A. Friends - 12/02/2020 Confirmed reviews ALL
« Beautiful hotel with amazing staff! »

Had 11 nights stay here after leaving a very dirty hotel in Benaulim. So glad we stayed at the Novotel however when I rang to secure a room for us I was quoted a price and I asked if this price could be improved. He told me it would be 10,300 rupees per night for 2 people. The man called me back and the price had gone up to 11,500 rupees per night! I really liked the hotel location, the gardens are beautiful and we really enjoyed seeing all the lovely weddings. It was hovered more expensive than we would have liked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynne A., Greetings from Novotel Goa Dona Sylvia Resort! Thank you for sharing your valuable feedback! It gives us immense pleasure to read such wonderful reviews from our esteemed guests like you. We will love to extend our hospitality once again for another delightful experience. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Vishal

S. N. Families - 11/02/2020 Confirmed reviews ALL
« Location was great how we far from airport more time for spent via commuting »

Experience with Novotel was not so great this time as the ground staff staff at the reception were not cordial at all they were not quick to make arrangements for final bills or check in and check out procedures

Our hotel has responded to the review
Our hotel has responded to the review

Dear N. S., Greetings from Novotel Goa Dona Sylvia Resort! We appreciate your efforts of sharing your valuable feedback on this forum. The details of your review have been shared with our team & we have already implemented corrective measures to avoid such occurrence in the future. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Vishal

B Couples - 11/02/2020 Confirmed reviews ALL
« well located »

Every thing was fine, but last day during checking out the behavior of staff was not good especially the service manager

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bal S., Greetings from Novotel Goa Dona Sylvia Resort! Thank you for sharing your valuable feedback about your stay in our resort on this forum. Our constant endeavour is to ensure a satisfying guest experience and we regret failing to match your expectations. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Vishal

Rohit B. Couples - 11/02/2020 Confirmed reviews ALL
« Excellent infrastructure »

Nicely located, calm, serene, good pools

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rohit B., Greetings from Novotel Goa Dona Sylvia Resort! We are truly delighted reading your review. It is a pleasure to note that we have been successful in providing you with an awesome and memorable experience. Reviews like these go a long way to inspire and motivate our team. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Vishal

Aravind Couples - 11/02/2020 Confirmed reviews ALL
« Great stay »

Great location, nice rooms , food can be better with more variety

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sumathi A., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. We have also noted your feedback on food, which are being addressed to ensure our guests enjoys a comfortable stay with us. It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards, Vishal

Lverma Families - 11/02/2020 Confirmed reviews ALL
« Well located, Perfect for family trip’ »

We had a lovely time at Novotal, the service provided by team is extremely amazing. Ofcourse Mr Satbir who was always there to help . Reception team is so friendly. We would love to visit soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lila V., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. We have shared your words of appreciation with the entire team and specially with Satbir to whom it shall be definitely be a great source of inspiration. We look forward to having you stay with us in the near future. Warm Regards, Vishal

M. Families - 10/02/2020 Confirmed reviews ALL
« Excellent location and property. Great staff. »

Good Experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M., Greetings from Novotel Goa Dona Sylvia Resort! Thank you for sharing your valuable feedback! It gives us immense pleasure to read such wonderful reviews from our esteemed guests like you. We will love to extend our hospitality once again for another delightful experience. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Vishal

Rohit B. Couples - 05/02/2020 Confirmed reviews ALL
« Great Service »

We stayed at Novotel Mobor Beach January 31-February 02 2020 and thoroughly enjoyed our stay. Your resort was well maintained, with lovely rooms and a soothing ambience. I would like to specially call out and appreciate your Duty Manager, Ms. Katy Furtado. We arrived without a reservation at 7pm on January 31st and she was kind enough to go out of her way to accommodate us. It was an emergency as the other hotel we had booked online was uninhabitable, which we realised after checking in. I am a seasoned corporate executive who travels a lot and stays at many brands and I must say I genuinely felt Ms. Furtado went above and beyond the call of duty to ensure we got a room and had a delightful stay. It would be remiss of me not to appreciate her service in writing and I do hope this email is brought to the notice of your General Manager, Ms. Furtado and indeed your entire staff. She truly lived up to the Accor brand promise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rohit B., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Your compliments have been shared to the team especially to Kaity It is due to such inspirational feedback we constantly strive for excellence and always make sure that each of our guests leaves the resort with fond memories. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Pooja M. Business - 02/02/2020 Confirmed reviews ALL
« Good stay »

Place was awesome, clean, food quality was good, management was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pooja M., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Harshada Business - 02/02/2020 Confirmed reviews ALL
« Well located »

Na

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harshada S., Greetings from Novotel Goa Dona Sylvia Resort! We thank you for your valuable feedback. Our constant endeavour is to ensure a satisfying guest experience and we regret failing to match your expectations. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Vishal

Ramani Friends - 30/01/2020 Confirmed reviews ALL
« Well located »

Hospitable staff,goog buffet spreads

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chandra L., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Liz P. Couples - 29/01/2020 Confirmed reviews ALL
« Well looked after »

We stayed all inclusive for 2 weeks. Lovely room, beautiful grounds, next to the beach, excellent service. A cake on my birthday and a box of chocolate biscuits - what more could you want!! My only disappointment was the quality of drinks under the all-inclusive package. The drinks provided at the pool bar particularly. I booked with a Tui package and if I came again (which is likely) I would just do bed and breakfast, but I wasn't offered it by Tui.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ELIZABETH P., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. We have also noted your feedback about drinks, which are being addressed to ensure our guests enjoys a comfortable stay with us. It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards, Vishal

Mr. R. A. Families - 28/01/2020 Confirmed reviews ALL
« A Wonderful and Fulfilling Stay….AS ALWAYS! »

This time too, our stay at Novotel Goa Dona Sylvia was most fulfilling, satisfactory and enjoyable as all times that we have been here! We have been members of Accor Group for quite a few years now and have been visiting this property every year. This was our 5th visit to Dona Sylvia and we have NEVER been disappointed! The staff here is always courteous, professional and efficient. All our requirements were always promptly met with. Above all, we were so glad to know that this property is now PET FRIENDLY and we could bring our four legged furry daughter Marvy along with us on our vacation! And all the staff members looked after he so well and pampered her to no limits. She thoroughly enjoyed her stay on the property, especially on the well groomed grassy lawns, where she had a swell time every day going running around. And she made friends with Jack & Jill too, Dona Sylvia’s very two in-house pet cows! We would especially like to put in few good words for the following staff members: 1. Mr. Parag Patil – Manager Rooms Division Parag was most helpful to us, right from the time of our booking; coordinating our special requests for our trip from Bombay to Goa. It was he who went out of his way to helped us with our last minute change in plans as we had to cancel and rebook again due to some last minute emergency. He ensured that our re-booking process was absolutely smooth, including making available our favourite Premium Villa. This type of professionalism from Parag, delighted us as members, where we appreciated our membership being fulfilled. He also ensured our stay was most comfortable. 2. Mrs. Geeta – Front Office As always, Geeta was ever welcoming and courteous. She is very helpful and saw to it that all our requirements and requests were promptly met with. Marvy was most fond of Geeta! And she too reciprocated to Marvy equally lovingly! 3. Mr. Anshul – Front Office Anshul received and welcomed us in the most courteous and professional manner when we arrived at the resort. He took care of us and ensured we were checked-in comfortably after a tiring and extremely long journey of 14 hours. He was very helpful and always around at the reception to assist us with our requirements. He made our check-out hassle free and comfortable. 4. Mr. Ibrahim – House Keeping Ibrahim ensured our room was always tidy and clean. Our villa was cleaned and tidied on time everyday and all usable commodities were replenished appropriately. He always had a smile on his face and readily attended to us whenever we requested him to assist. A special thanks to Ibrahim for maintaining top level hygiene and cleanliness in our room, especially since there was a pet in our room. 5. Mr. Saurav and Team – F & B Service and In House Dining Saurav as always, was very courteous and extended all his assistance in serving us with a smile. Not only him but his team too, under his guidance, extended us warm and friendly service, especially in-house dining service room service since we could not visit the restaurants in the resorts as we had our pet with us. 6. Mr. Jason and Team – Kitchen As always, the food was delicious. Jason ensured that our palates were always tended to with our favourite food. Mr. Ajay A special thanks to Ajay for always being on our call, preparing GHAR KA KHANA for us. We never missed our house food, thanks to Ajay. He is an excellent cook and fulfilled our pangs for home cooked meals. He went out of his way to arrange our meals even while he was off duty, so that our required ‘taste’ could be met with in his absence. Last but not the least, our compliments to General Manger, Mr. Vishal Khosla, for maintaining this magnificent property in a thorough professional manner and grooming his staff to topmost levels in hospitality. Also, very big thank you to Mr. Khosla for taking a wonderful initiative in making this property pet friendly! Thank you Novotel Goa Dona Sylvia….we had an awesome time with you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neha Kothari A., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. We are delighted to know that you have enjoyed your stay with us and were happy with the facilities, ambience and services provided at our resort to ensure your stay was comfortable and relaxing. Your kind praises are the perfect source of our inspiration for our entire team. We are extremely thankful for all your special recommendations. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Vishal

Jignaysa S. Business - 28/01/2020 Confirmed reviews ALL
« Good stay »

It was an office trip wherein we selected this place due to the beach was near by novotel so that we can have good experience and we dont waste time to travel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jignaysa S., Greetings from Novotel Goa Dona Sylvia Resort! We are truly delighted reading your review. It is a pleasure to note that we have been successful in providing you with an awesome and memorable experience. Reviews like these go a long way to inspire and motivate our team. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Vishal

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