Hotel - Novotel Goa Dona Sylvia Resort
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Novotel Goa Dona Sylvia Resort Hotel

4.5/5 3,188 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • GOA DABOLIM APT (Paying)
    • GOA INTL AIRPORT (Paying)
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna (Paying)
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing (Nearby)
    • Jet skiing (Nearby)
    • Kayaking (Nearby)
    • Parasailing (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
  • Other sports activities
    • Bicycles rental
    • Archery (Paying)
    • Badminton
    • Billiards/Snooker (Paying)
    • Football
    • Table tennis (Paying)
    • Volley ball facilities

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:01-23:59
    • Opening hours : Week-end 0:01-23:59

Business services

  • 4 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BOSCH35 km / 21 mi COCA COLA35 km / 21 mi DIGISOL35 km / 21 mi DR REDDYS35 km / 21 mi FINOLEX35 km / 21 mi LUPIN35 km / 21 mi ROSENBERGER35 km / 21 mi SIEMENS35 km / 21 mi
CIPLA35 km / 21 mi COLORCON35 km / 21 mi DLINK35 km / 21 mi DURALINE35 km / 21 mi INDOCCO REMEDIES35 km / 21 mi PUTZMEISTER35 km / 21 mi SANOFI AVENTIS35 km / 21 mi

Congress centre

DONA PAULA46 km / 28 mi

Your meetings and events

Our dedicated conference rooms are equipped with state-of-the-art technology and can cater up to 200 delegates while our Seaside Lawns can comfortably host 1000 guests. Each venue can be smoothly transformed to host a wide variety of events.

Novotel Goa Dona Sylvia Resort Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ZALOR 23 m2 2 m 0 0 15 0 0
BETUL CONFERENCE HALL 172 m2 3 m 200 40 90 72 96
MOBOR 298 m2 2 m 200 40 0 72 96
SEASIDE LAWNS 3,200 m2 0 m 0 0 0 0 1000
    • Podium
    • Day light
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 181 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Automatic temperature control
    • Manual temperature control
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.4/5 ALL Rating 1,301 reviews

Our guest reviews for
Novotel Goa Dona Sylvia Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,188 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Manu K. Families - 16/01/2020 Confirmed reviews ALL
« good location, good staff but ok rooms »

The facilities at the resort were good, the location was also very good with beach access. The staff was also very good esp Mr Maniston at the restaurant. But the rooms were not up to the mark of a novotel property.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Prerna S., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. We have shared your words of appreciation with the entire team and specially with Maniston to whom it shall be definitely be a great source of inspiration. We have also noted your feedback on room, which are being addressed to ensure our guests enjoys a comfortable stay with us. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Pb Couples - 14/01/2020 Confirmed reviews ALL
« Mixed »

The hotel was described as “peaceful” after two weeks of weddings that went on for 3/4 days with 3-400 guests,corporate events and birthdays it was anything but peaceful. It was disappointing to be unable to sit outside our room in the afternoon or evening due to the boom boom of the huge sound systems. Our room was only swept out when we asked,this took 10 days as my wife lost an earring on the first day and it appeared when we just happen to ask the staff to sweep the room. Too many managers and not enough actual workers especially in the buffet area. It seemed the managers were caught by surprise when more than one sitting of guests turned up. Despite the problems with the hotel Goa and India are full of very friendly people with fantastic food and experiences .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul B., Greetings from Novotel Goa Dona Sylvia Resort! We thank you for your valuable feedback. Each of our guests is valuable to us and we strive to cater to the needs of everyone. The concerns mentioned by you regarding the services have been noted and we assure you that this issue has been personally looked into. It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards, Vishal

Rajiv S. Families - 14/01/2020 Confirmed reviews ALL
« Can surely improve »

Overall was ok. Our room had mosquitoes and one small lizard, which kept us disturbed for a while. Staff should be given more training to be aware of resort details etc. Many staff members were not even knowing the category of room that were allotted to us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rajiv S., Greetings from Novotel Goa Dona Sylvia Resort! Thank you for sharing your valuable feedback about your stay in our resort on this forum. Novotel Goa Dona Sylvia is committed to providing our guests with the highest quality services and facilities. We have also noted your feedbacks, which are being addressed to ensure our guests enjoys a comfortable stay with us. It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards, Vishal

Nitin Business - 12/01/2020 Confirmed reviews ALL
« Property was good food served in buffet needs improvement »

Rooms are neat and clean overall property is good in terms layout and access to beach food served in buffet needs big improvements

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nitin C., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. We have also noted your concerns, which are being addressed to ensure our guests enjoys a comfortable stay with us. It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards, Vishal

Tejeshwar Couples - 11/01/2020 Confirmed reviews ALL
« Very Pleasant »

Comfortable and well taken care off.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tejeshwar S., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Swapnil Families - 08/01/2020 Confirmed reviews ALL

everything is nice and good, except service in buffet and lunch , when you asked to served food or beverages on table ,then staff whoever deployed there refused to served the same and asked guest to take themselves by their own,such type of service and hospitality never seen in any star hotel yet, else food and service of chef is very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear swapnil k., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to read your review. Our team is ecstatic by your comments and is equally motivated to work towards maintaining our service standards for a perfect guest experience. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Rajesh K. Families - 06/01/2020 Confirmed reviews ALL
« Excellent »

Fabulous

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rajesh T., Greetings from Novotel Goa Dona Sylvia Resort! We are truly delighted reading your review. It is a pleasure to note that we have been successful in providing you with an awesome and memorable experience. Reviews like these go a long way to inspire and motivate our team. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Vishal

Soma R. P. Couples - 06/01/2020 Confirmed reviews ALL
« Excellent »

This is the second time i am visiting Dona Sylvia. I love the property in terms of cleanness and the beach is just outside the property. Just wow:)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abhiram M., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to read your review. Our team is ecstatic by your comments and is equally motivated to work towards maintaining our service standards for a perfect guest experience. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Mukesh Families - 06/01/2020 Confirmed reviews ALL
« Disappointing »

Well, I decided to bring my family along with my in-laws after staying with a larger group in December. I was rather disappointed with your staff, especially the guys at the buffet in the morning most of whom seem to be from Orissa and preferred whites against browns(yes, we experienced racism in our own con=untry when doubts were cast if were guests even after th first day). There was insufficient hot water in the rooms and I had to complain to Ms Geetha to get the rooms cleaned properly. The dental kits were amusingly empty on day one and despite being aware that there are four guests in the room we were given only two bath towels. I am sure this would not have been done for others from phoren nations!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mukesh P., Greetings from Novotel Goa Dona Sylvia Resort! We appreciate your efforts of sharing your valuable feedback on this forum. Our constant endeavour is to ensure a satisfying guest experience and we regret failing to match your expectations. The details of your review have been shared with our team & we have already implemented corrective measures to avoid such occurrence in the future. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Vishal

Malay P. Families - 04/01/2020 Confirmed reviews ALL
« It was not satisfying as even after spending 20000 for one night,Your staff cannot even give me one table which could accomodate 3 people.I was furious and had to ask for a replacement which was done but not expected from brans like novotel »

Dissatisfied.Only the rooms were o but the services were pathetic whether you say for housekeeping asking for a extra matress or room service which took almost 30 minutes to get a cup of tea.The food choice on teh new year gala eve was pathetic.I think it is good to make money ut not at the cost of resident guests.We had to literally stand in a queue to get a drink.I had not come there for such a horrific experience.It was pathetic and i literally walked out after an hour.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Divya p., Greetings from Novotel Goa Dona Sylvia Resort! We thank you for your valuable feedback. Our constant endeavour is to ensure a satisfying guest experience and we regret failing to match your expectations. The details of your review have been shared with our team & we have already implemented corrective measures to avoid such occurrence in the future. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Vishal

Ambalika C. Couples - 04/01/2020 Confirmed reviews ALL
« It was pleasent stay »

It was good...we enjoyed a lot

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ambalika C., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to read your review. Our team is ecstatic by your comments and is equally motivated to work towards maintaining our service standards for a perfect guest experience. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Harshad T. Families - 04/01/2020 Confirmed reviews ALL
« Excellent Stay »

We love the property.. The stay was excellent.. We went there second time and love to visit again... Thanks for the memories..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pooja H., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Ravi Families - 03/01/2020 Confirmed reviews ALL
« Great »

It was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sadhu S., Greetings from Novotel Goa Dona Sylvia Resort! We are truly delighted reading your review. It is a pleasure to note that we have been successful in providing you with an awesome and memorable experience. Reviews like these go a long way to inspire and motivate our team. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Vishal

Dr B. Families - 03/01/2020 Confirmed reviews ALL

Booked this resort with lot of expectation, Stayed last week here for two days as the rooms were unavailable and resort jam packed, the rooms allowed first where old and not good, one room was full of mosquitoes and old bed which makes noise as you sit and other room was filled with a bad smell equivalent to a drain, informed manager [ Parikh] who changed our rooms after an hour but now allotted one King size bed and other with twin bed room, reason cited was non availability of room, rooms are good and spacious with clean linen and bath, but again these rooms hand shower had low pressure. there is one vegan bar and 3 other restaurants, the cafe serves all day buffet food, breakfast tastes and and not many options and both days almost same breakfast served, chef there doesn't know to make simple dal kichdi, food highly priced and less quantity, kebabs and curries to not good, biryani and chapli kabab was worst. Beach is clean and nice, i personally felt the attention given to foreign guests was more then Indians there. Beach shacks serve better food...,. Quite disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr B., Greetings from Novotel Goa Dona Sylvia Resort! We thank you for your valuable feedback. Our constant endeavour is to ensure a satisfying guest experience and we regret failing to match your expectations. The details of your review have been shared with our team & we have already implemented corrective measures to avoid such occurrence in the future. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Vishal

Family - 03/01/2020 TripAdvisor review
« Average resort experience »

The location is undoubtedly good. The staff is professional and service is good. Though given the peak season, the service during breakfast is not as efficient. Too many tables crammed in the restaurant with hardly any place to move, and the service is spotty. The pool was not very clean. There is a very large crow population that spread poop around the pool every morning. The staff cleans it but you can imagine the smell from both inside the pool and while going to / coming from the restaurant. Amenities such as childrens play area are also average. Can be made more useful by foosball tables atleast. Must mention that my booking was confirmed for 4 nights, when the staff called me before checkin and mentioned that the booking was done "in error". They helped with 2 nights accommodation in the nearby Radisson. It was a major inconvenience for us because we lost 1 day of our precious vacation in checking out / checking in. Overall, not a great holiday for us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort! We appreciate your efforts of sharing your valuable feedback on this forum. We would like to thank you for complimenting us for our location, villas and facilities. However, it is very unfortunate that you had to face certain difficulties during your stay at Novotel Goa Dona Sylvia Resort. Although, such things are very rare but we deeply regret the inconvenience caused. Your feedback has been shared with our management to ensure such incidents are never repeated in future. We will be glad, if you give us the happy opportunity to serve you again with our known hospitality standards. Warm Regards, Vishal

Amritanshu Couples - 02/01/2020 Confirmed reviews ALL
« Amazing Experience »

Good property, Service is very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amritanshu K., Greetings from Novotel Goa Dona Sylvia Resort! We are truly delighted reading your review. It is a pleasure to note that we have been successful in providing you with an awesome and memorable experience. Reviews like these go a long way to inspire and motivate our team. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Vishal

Yatin K. Families - 02/01/2020 Confirmed reviews ALL

This was my second visit to Dona Silvia and me and my family feels at home home in this resort. Staff is humble and courteous. Awesome Experience and would like to revisit again next year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neeta K., Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. Your kind praises are the perfect source of our inspiration for our entire team. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Vishal.

Pratik T. Families - 01/01/2020 Confirmed reviews ALL
« Not worth compare to the cost »

Experience was average compare to huge cost spent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pratik T., Greetings from Novotel Goa Dona Sylvia Resort! We thank you for your valuable feedback. Novotel Goa Dona Sylvia is committed to providing our guests with the highest quality services and facilities. We sincerely regret that we fell short of our goal in this instance. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better anticipate your needs. Our team has been sensitized of the same and measures have been taken to ensure a similar experience does not re-occur. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit. We will be glad, if you give us the happy opportunity to serve you again with our known hospitality standards. Warm Regards, Vishal

Simmi S. Families - 01/01/2020 Confirmed reviews ALL
« Very pleased with stay »

The ambience and staff were very nice but the Wi-fi connection was disappointing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vedant M., Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Shriram H. Families - 01/01/2020 Confirmed reviews ALL
« Not per expectation »

Good swimming pool, great access to ocean, food was repetitive in each of our 4 days of stay, service was very slow, house keeping folks broke our full alcohol bottle as well & did not take the blame

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shriram H., Greetings from Novotel Goa Dona Sylvia Resort! We thank you for your valuable feedback. Novotel Goa Dona Sylvia is committed to providing our guests with the highest quality services and facilities. We sincerely regret that we fell short of our goal in this instance. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better anticipate your needs. Our team has been sensitized of the same and measures have been taken to ensure a similar experience does not re-occur. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit. We will be glad, if you give us the happy opportunity to serve you again with our known hospitality standards. Warm Regards, Vishal

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