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Mercure Tangerang BSD City 4 stars

Customer review rating 4.5/5 880 reviews

ALLSAFE approved hotel

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Mercure Tangerang BSD City
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+ 19 Services

Hotel extras

  • Walking distance to ICE - Indonesia Convention Exhibition

  • Strategicaly located beside the AEON Mall BSD

  • Surrounded by various office complex in BSD City area

  • 6 mins drive to The Breeze BSD, where you can satisfy your food cravings

  • 30 mins drive to IKEA.

Hotel location

Mercure Tangerang BSD City

Jl Edutown
Cbd 55 Kavling Lot II No 8
Bsd City Pagedangan
15339 tangerang
indonesia

Tel: +622150898440

Fax: (+62)21/50898440

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 30.1km / 18.7 miles - Shuttle paying

  • By car

    SERPONG At 12km / 7.46 miles

  • By train

    CISAUK At 4.6km / 2.86 miles

GPS :-6.302602, 106.645256

Companies

  • EKA HOSPITAL 3.9 km / 2.42 mi
  • FORESTA BSD 2.3 km / 1.43 mi
  • GREEN OFFICE PARK 1.1 km / 0.68 mi
  • IKEA 12.6 km / 7.83 mi
  • QBIG BSD 2.9 km / 1.8 mi
  • TAMAN TEKNO 7.2 km / 4.47 mi
  • THE BREEZE 1.8 km / 1.12 mi
  • UPM BSD 2.5 km / 1.55 mi

Hotel services

Kitchen Yard

Enjoy our generous daily breakfast buffet spread, with a la carte options available. Choose from local to international cuisine. The perfect place to network with business associates or catch up with friends.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • BBQ / Picnic Area
    • BBQ / Picnic Area
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 157 rooms
    • One room for people with reduced mobility
    • 20 family rooms
    • 10 connecting rooms
    • 56 non-smoking rooms
    • 13 floors
  • Languages spoken at the hotel
    • English
    • Indonesian
  • Lounge
    • Waiting area or lounge
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Desk equipment available
    • Plugs and converters available on desks
Access to property
  • Shuttle
    • SOEKARNO HATTA Additional charge
    • CGK Additional charge
  • Hotel Parking area
    • On site
    • Private
Well-being
  • Semi Outdoor Pool
    • Outside
    • On site
  • Hanging Cubical Gym
    • On site
Family
  • Services for children
    • Outdoor playground for children

Your meetings and events

Mercure Tangerang BSD City has 9 modern and stylish function rooms, which can host up to 300 guests. Suitable for weddings and meetings with breakout rooms.

Room descriptions and layouts

9 

meeting rooms

From 1 to 48 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Day light

  • WIFI access

  • Video equipment

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Mercure Tangerang BSD City is well designed and perfectly equipped to satisfy business and leisure travellers looking to stay in Tangerang, which is at the heart of BSD City. The 157 modern rooms are decorated with touches of local culture.

Our guest reviews for
Mercure Tangerang BSD City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

880 reviews

TripAdvisor Rating 5.0/5

352 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great Staycation Experience

Customer review rating 5.0/5

Saraswati Friends - 19/10/2021 Confirmed reviews ALL

Loved the idea to support sustainable living by replacing complimentary water plastic bottle with carafe and providing refill water in dispenser! Great staycation experience supported by nicely decorated room, excellent staffs & delicious breakfast.

Dear Ibu SARASWATI H., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Mercure BSD City Thank you for sharing your wonderful review and for the support for save the world . I am pleased to know that our Talent service and breakfast experience exceeded your expectations. Your generous compliments have been shared with the entire team and we thank you immensely for your commendations. While we glad that you have a great stay. Once again, it was a pleasure having you stay with us recently and we hope to welcome you back soon. Sincerely, Trio AKBAR Front Office Manager

Great Stay

Customer review rating 5.0/5

Okky Families - 18/10/2021 Confirmed reviews ALL

Location: Great Staff: Great! Room: Great Breakfast: need improvement on the food variation. Maybe some noodle station.

Dear Bapak OKKY K., Thank you for your loyalty as ALL Platinum Elite and for taking the time to provide us with your wonderful comments. We are very grateful to know that the comfort of your room and the level of service offers exceeded your expectations, and that most importantly, we were able to create for you that very intangible feeling of "home" which can only be achieved through genuine passion and care. Your kind words have been conveyed to team and they are glad we could create a memorable experience for you. Thank you for staying at the Mercure BSD City and we hope you choose to create more memories with us whenever your travels bring you back to Tangerang. Sincerely, Trio AKBAR Front Office Manager

Well located for sure..staff serve very well n polite.very well trained FO check in n check personnel(especially Ms Jesica)..

Customer review rating 5.0/5

Brian B. Couples - 18/10/2021 Confirmed reviews ALL

As per above

Dear Bapak BRIAN B., Thank you for your loyalty as Silver Elite and for taking the time to provide us with your wonderful comments ! We are very grateful to know that the comfort of your room and the level of service offers exceeded your expectations, and that most importantly, we were able to create for you that very intangible feeling of "home" which can only be achieved through genuine passion and care. Your kind words have been conveyed to team especially Jessica- Front Office and they are glad we could create a memorable experience for you. Thank you for staying at the Mercure BSD City and we hope you choose to create more memories with us whenever your travels bring you back to Tangerang. Sincerely, Trio AKBAR Front Office Manager

Excellent Service

Customer review rating 4.5/5

Heryandi Couples - 16/10/2021 Confirmed reviews ALL

It's be our memorable moment in Mercure BSD. Grateful to know Mr. Eka, his excellent service made us very comfortable with our private dinner in Mercure BSD. Nice taste and good ambience with a lot of flower, they did good preparation and i very satisfied for it. Thanks Mercure.

Dear Bapak HERYANDI H., Thank you for staying with us and for taking the time to provide us with your wonderful comments ! We are very grateful to know that the level of service offers exceeded your expectations, and that most importantly, we were able to create for you that very intangible feeling of "home" which can only be achieved through genuine passion and care. Your kind words have been conveyed to team especially Mr. Eka and he is glad we could create a memorable experience for you. Thank you for staying at the Mercure BSD City and we hope you choose to create more memories with us whenever your travels bring you back to Tangerang. Sincerely, Trio AKBAR Front Office Manager

Nice Room

Customer review rating 4.0/5

Jimmy R. Business - 15/10/2021 Confirmed reviews ALL

Have a very Nice Room Ambiance.

Dear Bapak JIMMY R., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

good located

Customer review rating 4.0/5

Fanny Friends - 14/10/2021 Confirmed reviews ALL

so, I stayed for a night with my friend, we choose twin beds room for our stays. the reservation customer service, security is all perfect, I love their attitude too, and how they tried to explain about the hotel and everything. I wrote 8 for experience for I think a thin wall (?) I could hear when someone outside my door and the noise they make, and it isn't even a loud voice, but I still could hear it. the beds... it's weird because I never experience stayed in hotel with twin beds and the bed keep moving, I mean it couldn't stay in one place, so I and friend need to move it into the place it should be frequently, perhaps because the floor and the lower part of the bed.

Dear Ibu FANNY T., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. We are very grateful to know that the level of service offers exceeded your expectations, and that most importantly, we were able to create for you that very intangible feeling of "home" which can only be achieved through genuine passion and care. I will share your comments with our team especially Front desk and security team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

Well located

Customer review rating 5.0/5

Septian C. Couples - 09/10/2021 Confirmed reviews ALL

Well located , Good service , All good except food for breakfast. Taste is good but i think you can better taste for the food. That's it. Overall , really really nice place and service. Good job guys !!!!

Dear Bapak SEPTIAN C., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your feedback regarding the breakfast experience is well noted and I have shared your feedback to our Head Chef for further improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

comfortable stay especially during this C19 pandemic

Customer review rating 4.5/5

M. I. Families - 08/10/2021 Confirmed reviews ALL

clean, quiet and comfortable enough for family staycation

Dear Ibu M. MARA, We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

Best location, walking distance to aeon mal

Customer review rating 5.0/5

Agus L. Families - 04/10/2021 Confirmed reviews ALL

Best location, good service and nice suite room

Dear Bapak AGUS WIJAYA L., Thank you for your loyalty as Gold Elite and your comments regarding your stay at the Mercure Tangerang BSD City. We are very grateful to know that the comfort of your room and the level of service offers exceeded your expectations, and that most importantly, we were able to create for you that very intangible feeling of "home" which can only be achieved through genuine passion and care. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

Well located

Customer review rating 3.5/5

Anonymous Families - 04/10/2021 Confirmed reviews ALL

Good stay

Dear Bapak ADI K., Thank you for taking the time to tell us about your experience at the Mercure Tangerang BSD City. I am sorry that your experience did not meet your expectations especially for breakfast experience; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Trio AKBAR Front Office Manager

very friendly and professional staff. Lovely environment.

Customer review rating 5.0/5

Rachel Families - 04/10/2021 Confirmed reviews ALL

A very friendly welcome. Lovely clean and spacious room with nice view from the window. All the staff were very professional, friendly and helpful.

Dear Ibu RACHEL G., Thank you for your loyalty as Silver Elite. We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

Well Located, Need to Improve Cleanliness

Customer review rating 3.5/5

Nando Couples - 04/10/2021 Confirmed reviews ALL

Overall, I like the location which is very strategic. Close to AEON Mall which has multiple tenants and also a supermarket. With the food delivery apps, I can easily access many food stalls, restaurants, market which located within close proximity. The room itself is nice enough, but I believe Mercure can improve the room cleanliness. I found some part of the room is dusty, some weird small things stick on the wall near the door, and food crumble on the sofa. I also found food crumble underneath the bed sheet, which should not be there if the cleaning procedure is done correctly. But since I just stayed for two nights, and considering safety and covid protocols, I felt it would be too bothersome to contact the room service to re-clean the area.

Dear Bapak HERMANDO F., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. We are very grateful to know that the hotel location and the level of service offers exceeded your expectation Please accept my sincere apology that our service did not meet your expectation. I very much appreciate also to receive the concerns regarding your room cleanliness. Rest assured, your feedbacks are dully noted and have been shared to the housekeeping department. Once again, thank you for sharing your review, your constructive feedback helps us to become better. We hope to have the opportunity to welcome you back at Mercure Tangerang BSD City. Sincerely, Trio AKBAR Front Office Manager

Good stay

Customer review rating 4.0/5

Ayu Friends - 04/10/2021 Confirmed reviews ALL

Very comfortable room, so clean

Dear Ibu KARUNIA A., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio AKBAR Front Office Manager

Great Hospitality

Customer review rating 5.0/5

Mario Families - 03/10/2021 Confirmed reviews ALL

Safes, humble and help-full staff

Dear Bapak MARIO T., Thank you for your loyalty as Silver Elite Bonjour! Selamat Malam! We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another Mercure journey with us. Stay safe and healthy Pak. Sincerely, Trio AKBAR Front Office Manager

Great Room & best breakfast menu

Customer review rating 5.0/5

Teuku A. Families - 02/10/2021 Confirmed reviews ALL

Lovely stay with warm welcome from all the staff.. beautiful room and the breakfast menu was excellent..All the local menu from nasi goreng to the sambal so tasty

Dear Bapak TEUKU A. A., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. t is a delight to hear that with each stay, We are happy to read that you enjoyed the rooms, breakfast and the service provided by our associates. our team is consistently providing excellent services and creating Remarkable experiences for you. We greatly appreciate your glowing compliments - which are not only humbling but inspirational as well as our associates continue on our quest to provide exceptional value for our guests. We highly appreciate your kind words about our team and the service we provide. It was indeed a pleasure to have you as our guest and we hope you will return soon & often to your new home-away-from home. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio A. Front Office Manager

Clean room

Customer review rating 4.0/5

Dicky Families - 01/10/2021 Confirmed reviews ALL

The room was clean and spacious, located beside the aeon mall and near with restaurants. The staff also very friendly and helpful. Recommended

Dear Bapak DICKY W., We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trio Akbar Front Office Manager

Pleasant stay! top class staff!

TripAdvisor rating 5.0/5

shahril_lee Business - 20/04/2021 TripAdvisor review

From the moment I checked in, I was greeted in a very helpful and enthusiastic way. Staff were extremely helpful. The room was very nice and modern. The location was excellent - next to a big modern mall. 5/5 will stay again.

Dear shahril_lee Thank you very much for the fantastic review of Mercure Tangerang BSD City. We are so glad to know that you enjoyed your visit with us. Rest assured that your kind comment will be shared to the team and I am certain that this will encourage them to keep on delivering the best service to all guests. We look forward to welcome you back again soon Best Regards Faisal Tranggono General Manager

A good and new 4 stars hotel with a good service

TripAdvisor rating 5.0/5

dickysafriadi 10/04/2021 TripAdvisor review

The hotel management improved their quality since it opened. The FO manager, Trio do the magic. He and team did a warm welcome to me as accor platinum. All the staffs in the hotel is friendly, they ask, they make an effort even though they dont know about small things. Food quality is also good. Taste of the food can be improved a little, but it is good. Room is clean and up to mecure standards. I trully recommend this hotel. Platinum approved

Dear Dicky T Safriadi Thank you for rating us with five bubbles and for visiting us here at Mercure Tangerang BSD City. It sounds like you had wonderful stay with us that so many team members have assisted you and left a great impression. Once again, we appreciate your review very much and thank you for your loyalty Best Regards, Faisal Tranggono General Manager

Quite decent newly built hotel, nice location, but novice staff

TripAdvisor rating 3.0/5

andre2682021 18/02/2021 TripAdvisor review

Room was nicely designed, unlike your usual mercure room. But the bed foundation is creaky. Staff service could be improved, as they dont seem to know the privilege of accor member. I even got a call to my room because when i take breakfast i ask to put the tab to my room bill, and they must've been worried that i might not pay the breakfast, even asking me how much i put out for room deposit, which is very silly.

Dear andre2682021 Thank you for sharing your feedback on TripAdvisor. First and foremost, please accept our sincere apologies for the shortcoming experienced during your stay with us. We have immediately taken an action to improve ourselves and hopefully this does not happen again in the future. It is only by learning from constructive feedbacks like yours then we can be better each day. Once again thank you for taking the time to share this review. We hope that you would give us another opportunity to welcome you again in a much more pleasant staying experience. Best Regards, Faisal Tranggono General Manager

Strategically-located hotel

TripAdvisor rating 4.0/5

bysetiawan 04/01/2021 TripAdvisor review

Located within walking distance to AEON Mall BSD City and about 5-minute drive to The Breeze. Dinner menu was good at the hotel restaurant, especially worth the price for Accor Plus members. Breakfast menu variety was decent. Didn't use the swimming pool, since it's too small and located right next to the restaurant, where people can see you swim. Room had plenty of space for two. Loved the spacious bathroom.

Dear bysetiawan Thank you for taking the time to review us. Glad to know that you enjoyed our strategic location being nearby Aeon Mall and The Breeze and the spacious bathroom. Your kind comments about the dinner menu are much appreciate. Once again, thank you for taking the time to review us. We look forward to welcoming you to Mercure again soon. Best Regards, Faisal Tranggono General Manager

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