Hotel Mercure Paris Saint-Ouen

Hotel Mercure Paris Saint-Ouen 4 stars

Customer review rating (ALL Rating) 4.5/5 930 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Close to the Saint-Ouen flea market and Plaine-Saint-Denis

  • 3 modern meeting rooms

  • Option of bedroom with view and balcony

  • Wine bar and restaurant with terrace

  • Fitness room

Hotel location

Hotel Mercure Paris Saint-Ouen

115 Avenue Gabriel Peri
93400 SAINT-OUEN
France

Telephone +33 1 41 66 40 00

Fax +33 1 41 66 40 66

Contact email

  • BUS:  LINE 137 GARIBALDI

  • METRO:  LINE 13 GARIBALDI / PORTE DE SAINT-OUEN

  • By plane

    LE BOURGET At 11km / 6 miles

  • By plane

    PARIS NORD CDG At 21km / 13 miles

  • By train

    GARE DU NORD At 3km / 2 miles

GPS:48.902654, 2.330929

Companies

  • ALSTOM 1 km / 1 mi
  • DANONE 1 km / 0 mi
  • L OREAL 1 km / 0 mi
  • PSA PEUGEOT CITROEN 0 km / 0 mi
  • SIEMENS 3 km / 2 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LA FABRIQUE A SAVEURS

Developed by top chefs, the Boco menu at the Fabrique à Saveurs is a fresh take on French cuisine. Watch your quality jar being prepared and enjoy it in the dining room, on the terrace or in the library.

Our accommodation(s)

Our bedrooms blend industrial themes with quality comfort, complete with dreamy bedding and a marble bathroom. Even better, request a bedroom with balcony, or garden facing, or overlooking the rooftops.

Our guest reviews

Our guest reviews for
Hotel Mercure Paris Saint-Ouen

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  930 reviews

TripAdvisor Rating  4.0/5  314 reviews

Certificate of excellence 2022

The hotel is well situated.

Customer review rating 4.5/5

F. F. Couples - Confirmed reviews ALL

The staffs of the hotel are very welcoming and helpful from the ones at the front desk to the chamber maid.

Very expensive for the low standard

Customer review rating 0.5/5

Ines Business - Confirmed reviews ALL

The hotel is very expensive for the terrible standard. Towels of low quality, sheets the same. Poor cleaning, windows were not cleaned maybe since the refurbishment, could not see through them. Terrible breakfast. All for around 240 €/night??

Not a 4 star hotel

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

It was an OK stay but not up to the usual standards of this company

location OK, but commercial behaviour unacceptable

Customer review rating 2.5/5

Kurt M. Business - Confirmed reviews ALL

Unjustified crediting from my creditcard, and despite the 2 reminders no settlement executed

Nice stay for short break

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Reasonably well located, ~ 7 min walk from metro. Room was clean with good beds.

Over priced, very basic rooms with damage

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Not so great. For the price and star rating, the room was very basic. Phone was broken. Electric sockets did not work. No table for work.

Prima

Customer review rating 4.5/5

Bas Couples - Confirmed reviews ALL

Net hotel en service oke

Good stay, very friendly staffs

Customer review rating 5.0/5

Maria Families - Confirmed reviews ALL

Very great experience

Dear MARIA C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristina Guest Relation Assistant Manager

Nice personnel, very helpful

Customer review rating 4.5/5

Andrei D. Solo - Confirmed reviews ALL

Very nice personnel especially the blonde lady and the man from reception. Unfortunatley parking was an issue.

Dear ANDREI D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristina Guest Relation Assistant Manager

Fijn verblijf

Customer review rating 4.0/5

M Couples - Confirmed reviews ALL

Clean rooms, kind personnel, close to nice districts.

Dear NICOLE M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristina Guest Relation Assistant Manager

Unforgettable Stay

TripAdvisor rating 5.0/5

honorenety TripAdvisor review

Surprisingly , The comfort of the Hotels contrasts With The location: A so called popular district! We have been upgraded by Olivier in a very quiet room with balcon.It Will be a gratuitement pleasure to return there !!7

Lovely staff, good breakfast

Customer review rating 5.0/5

Mark D. B. Couples - Confirmed reviews ALL

Booked the Mercure after a long time due to covid. One thing is always the same, the Mercure never fails me. Arrived the 25th in the afternoon. Welcomed by a very nice and helpful young man. We booked the superior room and it was a lovely room! The bed and shower were perfect. Hotel is close to the Garibaldi metro station, so it’s easy to get into town. Room was very clean and tidy. We will definitely come back!

Dear Mr DE B., Thank you very much for taking your time to share your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Mercure Paris Saint-Ouen Team

Very good stay

Customer review rating 4.0/5

Arjan Couples - Confirmed reviews ALL

We are a Dutch/American couple and had our most wonderful experience in France so far. We stayed for two nights. The hotel is nice and clean. The staff is helpful and friendly and they speak English very well. It is an easy travel to the main Paris area by metro from Garibaldi to Champs-Elysées.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. Your satisfaction is our priority and we are happy to learn that you enjoyed your stay. We took note about your comments and they will serve as an improvement for your next stay in our establishment. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristina Guest Relation Assistant Manager

Very nice Hotel

Customer review rating 4.5/5

Ingrid Couples - Confirmed reviews ALL

Very nice hotel and very close to the Metro. Breakfast was very good and enough choices. Bed was fine. Location perfect. If I'm going to Paris again I would book it again. Thanks

Dear IGM R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristina Guest Relation Assistant Manager

Great hotel

TripAdvisor rating 5.0/5

ILONKASXM Couples - TripAdvisor review

Great hotel, great and friendly staff, nice breakfast. Great & comfortable rooms. Well organized, easy... comfortable beds. I would recommend this hotel . It is easy accessable with public transportation

it was ok

TripAdvisor rating 3.0/5

Venture58709630379 Business - TripAdvisor review

I went there only one night. Everything was good except that in the Morning the shower was cold. It appears that the entire hotel was in the same case. 4 stars and cold water ! not a word of apologise before I asked.

We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xavier Wieczorek

Disappointing for a Mercure

TripAdvisor rating 2.0/5

PGK211 Business - TripAdvisor review

Overall impression: badly managed propertyOrdered taxi via reception and was ripped off by taxi driver; when I mentioned my disappointment to the hotel about this incident they initially only answered that they would always call the same taxi company and that they were not responsible. After talking to s.o. from management I was promised they would look into it - never got a reply.Tables in lobby so filthy in the morning that I did not dare to place my laptop on the table - comment from manager: we have not found the right product yet to clean the tables (in other words:" we couldn't care less"??). As a Platinum Accor customer I am just wondering how they came to call themselves Mercure.

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Saint-Ouen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexia SEON Housekeeping Manager

Highly recommended for a stay in Paris

TripAdvisor rating 5.0/5

elsieverbist Friends getaway - TripAdvisor review

The room was a nice sized room, comfortable bed, hardwood floor, decent sized bathroom. Hotel staff was very friendly and helpful. Very close to Stade de France and subway access was near the hotel. Parking for car under the hotel, available after check-in.

Dear Elsieverbist, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, sales Department

Lovely hotel just outside Paris city centre.

TripAdvisor rating 4.0/5

Paul T Couples - TripAdvisor review

This is a lovely hotel. Friendly staff. Very nice room & comfortable bed. The only problem was in the bathroom-the water ran out of the sink because the plug didn't fit properly-but this may have just been this one room. And there was both a bath & a shower. Breakfast was terrific-a wide selection of hot & cold food & drink. The surrounding area has lots of shops & places to eat. I would definitely recommend this hotel.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlotte Fourtier Sales Department

We will book it again

TripAdvisor rating 5.0/5

A8842UCgabrielg Couples - TripAdvisor review

Confortable, friendly and excellent service. Special mention to Madame Eloisa attentive guest support. My wife and me stayed accomodated in the Hotel for a whole week and everything was correct for us.

Dear guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team and espacially to Eloisa. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Charlotte - Sales department

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