ibis Mazatlan Marina

ibis Mazatlan Marina 3 stars

Customer review rating (ALL Rating) 4.5/5 477 reviews

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Description

This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis Mazatlan Marina

Avenida Del Delfin 6300, Esq Quinta Avenida, Marina Mazatlan
82112 MAZATLAN
Mexico

GPS:23.28360824, -106.45019422

Congress centre

  • CENTRO DE CONVENCIONES 12 km / 7 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

IBIS KITCHEN LOUNGE

Take a culinary journey to discover the flavors and culinary specialties of Mexico for a reasonable price. Enjoy fast service in a modern and relaxed setting.

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 14 

attendees

Configuration is not available for these requirements
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Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  477 reviews

TripAdvisor Rating  4.0/5  51 reviews

Wont stay here again

Customer review rating 2.0/5

Dh Couples - Confirmed reviews ALL

Check in was good, room was clean, room location was good for us as requested. The internet didnt work that great at all, couldnt really use it. The room is small, I knew there was one bed, but it is still small, only one small table area. The bed is hard, but yeah all Mexican beds are hard. But there was no top sheet, only a bottom one and comforter. The AC didnt really work quite right, it got too cold no matter what the setting was and then the morning we left it stopped working completely at 5 am. We left as soon as we could after that, we reported the outage to the front desk and told nothing could be done. Anyways, we will not be back to this hotel.

Dear Miss H., Thank you for taking the time to tell us about your experience at the ibis Mazatlan Marina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Israel González Gerente General Ibis Mazatlan Marina

Can be improved

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Hotel is located in a nice zone and building seems pretty new but there are some details to be improved such as the cleanliness of the rooms and the breakfast quality.

Dear Omar C., We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is very important to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Israel González Gerente General Ibis Mazatlan Marina

Polite and helpful staff

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

The staff were very accomidating and polite

Dear Kevin C., We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Israel González Gerente General Ibis Mazatlan Marina

perfect

Customer review rating 5.0/5

Minerva Business - Confirmed reviews ALL

Its was a really nice experience

Dear Minerva G., We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Israel González Gerente General Ibis Mazatlan Marina

Very good

Customer review rating 4.5/5

Maria T. Couples - Confirmed reviews ALL

It was very comfortable

Dear Maria T. M., We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Israel González Gerente General Ibis Mazatlan Marina

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