Hotel - ibis Mazatlan Marina
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Mazatlan Marina Hotel

4.0/5 37 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wireless Internet connection
    • High-speed Internet
    • WIFI in the communal areas
    • Free Wifi
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
  • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 1 meeting room(s)
  • Self service business centre
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Hotel location

Companies and event centres nearby

Congress centre

CENTRO DE CONVENCIONES12 km / 7 mi

Your meetings and events

ibis Mazatlan Marina Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ANKARA 42 m2 2 m 0 0 14 14 0
    • Screen
    • Flipchart
    • Day light
    • WIFI access
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 119 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Free Wifi
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 ALL Rating 455 reviews

Our guest reviews for
ibis Mazatlan Marina

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 37 reviews
Juan S. Families - 04/02/2020 Confirmed reviews ALL
« Good stay »

Great experience, good beds!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. If you could please help us by sharing your experience with us on tripadvisor.com we'll really appreciate it. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Raca Business - 31/01/2020 Confirmed reviews ALL
« Nice Environment »

Excellent worker team

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Ramses, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Mazatlan Marina. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Le comento que personalmente cargué sus puntos de lealtad que estaban pendientes, para que por favor, verifique su cuenta. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Mucho le agradeceríamos nos pudiera apoyar, compartiendo su experiencia con nosotros en tripadvisor.com Reciba un cordial saludo. Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Bc R. Couples - 27/01/2020 Confirmed reviews ALL
« Very comfy bed, clean room »

Had a great one night stay at the IBIS Mazatlan. Room was extremely clean and the bed comfy. Nice shower. Windows open for fresh air. Parking is available right in front.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Y., We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. It would be very much appreciated if you could help us by sharing your experience with us on tripadvisor.com Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Pamela K. Couples - 16/12/2019 Confirmed reviews ALL
« We got charged twice »

I made a reservation and they sent me one confirmation with the date being Dec 14th and another one that I didn't fully check out for the 13th. We were in Navojoa Mexico on the 13th in another hotel. When we got there we did not have a reservation because they said we missed it by one day. I showed them the one confirmation saying it was the 14th but then I went thru my old emails and found the one that said the 13th. I paid $49.95 or close to that the first time then the charged my over $70.00 the second time. That's a pretty expensive room. there is no refrigerator or microwave or coffee pot. the room was clean by small. I do not like overhead rain showers. The girls gave me and my husband a free breakfast because of the mess up and that was nice. But the service while we ate was minimal as the girls were applying make up to each other at the front desk. You need a bit better training. I think they were nice girls and sweet but...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pamela K., Thank you for taking the time to tell us about your experience at the ibis Mazatlan Marina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please let me know what can I do to improve your impressions from us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Ken Couples - 13/12/2019 Confirmed reviews ALL
« It's clean, modern and convenient! »

It was great as usual.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ken, We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will really appreciate if you could please share your opinion from us on tripadvisor.com Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Anonymous Families - 10/12/2019 Confirmed reviews ALL
« Very confort stay »

It's too bad that the checking is too late, but everything else was excellent, i love that the rooms do not have carpet and everything was clean, service was great too

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Juan F., Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Mazatlan Marina. Es siempre un placer recibir comentarios positivos. Verifiqué su registro y veo que entró a las 2 de la madrugada, esto e cualquier hotel se considera aún check in del día de reserva ya que los horarios de las habitaciones comienzan a partir de las 15:00hrs y se dejan hasta las 13:00hrs del día siguiente. Un early check in, se puede a partir de las 7 am u 8 am en algunos hoteles, otros hasta las 10:00am. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Silvia M. Families - 30/11/2019 Confirmed reviews ALL

All the personal was very nice and helpful Love your Restaurant and good food nice and comfortable beds

Our hotel has responded to the review
Our hotel has responded to the review

Dear Silvia, We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. If you could please help us by sharing your experience with us on tripadvisor.com we will appreciete it Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Anonymous Friends - 25/11/2019 Confirmed reviews ALL
« Staff were very helpful and considerate. »

The rooms were very clean and beds comfortable. Ice was readily available when needed. Will definitely stay at the Ibis Marina when we come again to Mazatlan.

Our hotel has responded to the review
Our hotel has responded to the review

Dear G., We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. If you could please help us by sharing your opinon on tripadvisor.com would be great. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Sandi Friends - 15/11/2019 Confirmed reviews ALL
« Very modern but comfortable »

The rooms are small but the bathroom is amazing. Beds are ok, not overly plush. Lack of amenities, (hair blower, ice bucket, hand towels, facecloths) Cost for pets is quite high in comparison to other hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra B., We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Carlos Solo - 06/11/2019 Confirmed reviews ALL
« The room was very small »

A nice new hotel. Good security as key card required for elevators. The room was very small. There was little room for luggage. It was ok for 1 but it might be right for 2 people with luggage.

Our hotel has responded to the review
Our hotel has responded to the review

Deae Mr J., We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are low budget worldwide standardized hotels with more than 2100 properties in 60 countries. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Lupe S. Business - 28/10/2019 Confirmed reviews ALL
« Good »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Torres, We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Victor Business - 14/10/2019 Confirmed reviews ALL
« It was very good »

As I already said...it was very good....you want me ti make a sonnet out of ir?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victor Manuel M., We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Couples - 04/10/2019 TripAdvisor review
« Great stay!! »

We have stayed at this property before and make it a must when we drive down from Canada. The staff are great and friendly and go out of their way to help. We had to make a quick change of plans and extend our stay as a tropical storm had come into the coast. The staff here were more than accommodating and made us feel very well taken care of. We also had our dog with us who enjoyed saying hello to all her new amigos!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lazydayz2014: Thank you very much for taking the time to share your experience with us, we are so happy to know that we have fulfill your expectations. Ibis hotels are standardized hotels worldwide with more than 2100 properties in 70 countries, all with great locations and the best cost-benefit offer from the cities we are located in. In Mexico we have 23 hotels located in Mexico's main cities. I will share your comments with our staff, they will be thrilled to know that their job is recognized not only form us as hotel but also form our guests. We hope to see you back soon in Mazatlán, and give your dog a hug form us, he will be expected too! Have a wonderful day

Mr Families - 26/09/2019 Confirmed reviews ALL
« This hotel is the best hotel in Mazatlan! »

This hotel is the best hotel in Mazatlan – and the best value for money! Sleep Quality: It was perfect. No noise at all. View: We were in room 670 (excellent big room with 2 double beds) on the top floor – with a great view - we could even see the ocean and the three islands. Check-in: The male receptionist that checked us in is the best so far - very efficient and professional. Window: It does open – which is great compared with other Ibis hotels in Mexico where the windows do not open. Improvements – a few smaller details could be improved at this Ibis: Housekeeping: We have stayed at this Ibis hotel numerous times and each time our room’s housekeeping/cleaning has always been excellent (except for always getting only 2 towels for a 3 guest- booking) – however this time it was not excellent: 1. The floor was powdery (empolvado) with dust (the feet turned darkish quickly). 2. The beds were made sloppily the following morning (sheets wrinkly and not tucked in properly). 3. The dirty towels were not changed (which never happened before) - but taken back to hang on the bathroom hooks from the bedroom (and no third towel was provided). 4: No spare toilet roll was provided (which never happened before). Other Improvement: Sink Tap Water Pressure Issue (room 670): The hot water pressure was great but the cold water pressure was very weak/defect. Extras: We would love a refrigerator in the room (like in the big rooms of other Ibis Hotels in Mexico) - and we would happily pay more for a room with a refrigerator. We will happily return to this great Ibis Mazatlan Hotel in the future!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fredrik H., We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will have a conversation with our housekeeping staff in order to improve and that this experience won't happen again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. If you could please help us by sharing your experience with us on tripadvisor.com would be very much appreciated. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Marco Families - 28/08/2019 Confirmed reviews ALL
« Dirty room »

Found dirty floor, shower drain clog with hair, reading card deactivate 3-4 time . Very annoyeing, emergency doors was lock not permitted go to second floor,force to take the annoying elevator.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marco A., Thank you for taking the time to tell us about your experience at the ibis Mazatlan Marina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Victor Business - 28/08/2019 Confirmed reviews ALL
« VERY PLEASANT »

VERY CONFORTABLE

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victor Manuel, We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Jacob P. Families - 15/07/2019 Confirmed reviews ALL
« VERY CLEAN NICE PLACE »

GOOD HOTEL + GOOD SERVICE

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our housekeeping team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ac Business - 01/07/2019 Confirmed reviews ALL
« ok »

was good as expected

Our hotel has responded to the review
Our hotel has responded to the review

Dear Enrique Alejandro, We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina (Opening June 2018). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. If you could please help us by sharing your experience with us on tripadvisor.com would be very appreciated Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Mary T. Business - 18/06/2019 Confirmed reviews ALL
« good »

everything ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria Teresa, We very much appreciate your comments regarding your stay at the ibis Mazatlán Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. If you could please help us by sharing your experience with us on tripadvisor.com would be very much appreciated Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Mr Families - 10/06/2019 Confirmed reviews ALL
« This hotel is probably the best hotel in Mazatlan! »

This hotel is probably the best hotel in Mazatlan - in terms of sleep-quality! We had a very good stay at this hotel. There are little things that can be improved at this Ibis, but for the price this hotel is very good value and it is one of very few hotels in Mazatlan without frequent noise problems as in loud music. The good things were: Cleanliness, big trash-can, great soap, great tv, great beds, lack of carpets in the room, good bathroom lighting, good toilet. Sleep quality was also good. However, you do hear people talk and shout in the corridor and doors slamming. Thus, the doors could definitely be improved because they do not sound proof much at all and they close very loudly and always with a metal bang. The other things that can be improved are: The shower floor does get pretty slippery when using shampoo - which is dangerous indeed. I did slip two times in the shower but I did not fall so I did not get hurt - however - accidents can definitely happen with these slippery shower floors so I strongly advise to have them fixed - for example using an Anti-Slip-Spray like "Rustoleum Spray Supergrip Transparent 500ml" - which permanently and immediately eliminates these slippery surfaces in the shower area. The window does not open so fresh air can never enter the room. The AC does work very well but it is not the same thing as an open window. I wonder why the window does not open. In Ibis Hotels in Europe the windows always open. Maybe there is a bug problem around the hotel - but if that is the case a window insect net (malla) could be used around the window to prevent insects from entering the room. I like to be able to open the window. And year after year without ever opening the window in the room is not an appealing thought at all. The shower is acceptable - but most Ibis Hotels have better showers. The water pressure is acceptable but not great, and the temperature moves by itself up and down - from cool to warm and back to cool and so forth and so on which is weird. The Hotel Reception: 1: The receptionists are all very friendly. 2: But they rarely answer the emails. 3: As an Accor Silver Member I asked for a late check-out which I also kindly received. Every time I ask for a late check-out at an Ibis Hotel in Mazatlan and other Ibis Mexico hotels (as opposed to in Europe) the rest of the hotel staff is always never informed of my late check-outs so I always either get a phone call from the reception a little after 12 asking me why I have not left the room yet - or alternatively a knock on the door by the cleaning lady again a little after 12 asking me why I have not yet left the room. The same thing happened also this time at this Ibis Hotel. Thus, ideally the relevant hotel staff is informed of the late check-outs so that these unnecessary phone calls and door-knockings can be avoided. Anyway - we like this Ibis Hotel and will happily stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fredrik H., We very much appreciate your comments regarding your stay at the ibis Mazatlán Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you very much for all your advises we will take care of them. Our windows can be opened, not all the window (security reasons) but you can open it and get fresh air, next time please ask us and we will show you with pleasure. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

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