Novotel Surfers Paradise Hotel 4 stars

Customer review rating 4.2/5 8,954 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Surfers Paradise
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+ 26 Services

Hotel extras

  • 150m to the beach

  • Situated on the GLink tram line

  • In the heart of the shopping and dining precinct

  • An ALLsafe hotel

  • Level 5 leisure facilities featuring a heated pool, spa, gym, tennis court and BBQ facilites

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Gold Coast AirportPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on requestPaying
  • Tennis
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd
and Hanlan Street
4217
surfers paradise
australia

Tel: +61755793499

Fax: (+61)755920026

Check-in from 14h00

Check out up to 11h00

  • By plane

    Gold Coast Airport At 22km / 13 miles - Shuttle paying

  • By train

    Helensvale At 11km / 6 miles

GPS :-28.0029127, 153.4286896999

Your meetings and events

Room descriptions and layouts

10 

meeting rooms

From 1 to 400 

attendees

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General equipment

  • Flipchart

  • Screen

  • Videoconferencing

  • Audio and video equipment

  • Lectern

  • Day light

  • Video equipment

  • Airconditioned meeting room

  • WIFI access

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise. .

Hinterland View, Superior Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View Superior Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Superior Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Superior Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View, Deluxe Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View, Deluxe Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Deluxe Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Deluxe Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Superior Family Room, 1 King + 2 Singles

  • Max. number of persons: 5
  • Area: From 43 / 463 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View, Superior Spa Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Family Room, 1 King + 2 Singles

  • Max. number of persons: 5
  • Area: From 43 / 463 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Executive Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View Executive Spa Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone
Rooms

Our restaurants and bars

BLVD Café & Bar

Type of cuisine: Cafe

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Blvd Cafe & Bar

Non contractual photo

Blvd Bar is open 7 days, serving coffee, snacks and light meals for breakfast, lunch and dinner.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

8,954 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,154 reviews

Family weekend

TripAdvisor rating 4.0/5

331miles 29/10/2020 TripAdvisor review

The staff were fantastic. They were very friendly and eager to help us make the most of our stay. Being an Accor Plus member really does help. The rooms were comfortable and reasonably spacious. Getting upgraded to a sea view was also a bonus.

About Rooms

TripAdvisor rating 4.0/5

ugyenphuntsho2 28/10/2020 TripAdvisor review

Bathroom gutter dirty and smells bad. There is a lot of towel fibres on shower screen. Room too bad smell, there is no fresh smell. I think the guest deserve at least a bottle of water in the room. There is no water. Even the carpet is very old and May be the smell is from that.

Great location and venue

Customer review rating 4.2/5

Anonymous Families - 26/10/2020 Confirmed reviews ALL

Always enjoy staying at the novotel, great location and as an accor member dining is always good value. So happy breakfast buffet back on. Most staff really friendly, might get a couple that aren't so friendly in the restaurant, but other than that, had a really enjoyable stay. Will definitely come back again :)

The worst hotel stay I have ever had the misfortune of experiencing

Customer review rating 4.2/5

Amanda Families - 26/10/2020 Confirmed reviews ALL

I had a night away with my sister and my mother (who is 75) so we could get some shopping done before the silly season started and so we could go out to dinner. This is something we do very rarely and due to Covid have not done for quite a while. Needless to say we were very excited about the night away from our children so we could relax and have a break. We arrived at the hotel to check in at 3pm. The first impression of the hotel was chaotic with people all over the lobby and staff looking harassed. The person who checked us in was obviously not having a great day, and was not warm or friendly, in fact she was quite terse. I enquied how I parked my car only to be told parking was not included and that I had to go to a public carpark as the one operated by Secure Parking under the hotel was full. It was pouring with rain and this did not bring me any joy. I suggested the additional cost for parking should have been mentioned at the time of booking but this was dismissed by the reservations staff member. We got a park and then made our way to our room which was fine. We had no problem with the hotel room itself, however outside our room the floor was covered with what looked like the contents of a vacuum cleaner. This fluff and dirt ended up in our room as we wheeled our bags through it before we noticed it on the ground. We went for dinner, came back to the hotel and that is where our hell began. We could hear every sound coming from the room above us as we were trying to get to sleep and then again when they awoke in the morning at 5am. Not only could we hear everything from the room above we could hear everything from outside - and we were on the 22nd floor. The absurdity of listening to and being able to make out every word of Madonna Songs at 2.30am in the morning was unbelievable to us. Where is the double glazing on the windows????? I can not tell you how awful we felt when we got up at 5am after less than 3 hours sleep, so much for a relaxing weekend away, this is totally unacceptable. What was more unacceptable though was when we finally made it to the lobby to check out at 8.30am (after waiting for 9 lifts to get down and spending 30 minutes) the response by the lady at reception after she asked how our stay was. I was exceptionally polite, and outlined that we had not actually had a good stay as the hotel was so ridiculously noisy we could not sleep. I mentioned the room above us, and she suggested we should have called security - this was not necessary as it was simple movement noise form above. I then explained that our real problem was hearing nightclub music all night and she said that was not Novotel's fault it was the night club. I did say that there appeared to be a lack of double glazing on the windows and door to which she said there is nothing she could do about that. She did say that we chose to come on a weekend when it was busy!!! WOW I have no words. I then left and went to wait for the lift to get down to the carpark (where we did actually find a park despite advise on check in), and I remembered I needed to validate my parking ticket. I went back and the duty manager asked if she could help me and I said I just needed my ticket validated. She was not overly friendly but asked how my stay was, I said it was horrible and she said "oh is that you who checked out with my colleague?" I was surprised with her response as I was totally polite to her colleague so was not sure why a conversation would have even occurred between them. This did not make me feel very good at all, as I was now feeling like I was unjustified in giving my feedback, the feedback I was asked for - and I re-iterate I was exceptionally polite. Overall I was left exhausted and very unhappy. I will not be staying at the Novotel again, even at another location as suggested by the girl that checked us out. Why would I?

Good stay

Customer review rating 4.2/5

Anonymous Couples - 26/10/2020 Confirmed reviews ALL

Was a rather good experience apart from afew minor details one being the shower - it was the worst shower I have ever experienced. The pressure was unbelievably strong which made it feel like every time the watch touched you it felt as though you were getting sliced by a piece of glass. Due to the pressure being so strong it also created a shocking amount of off spray which causes the entire bathroom floor to become extraordinarily wet. Apart from this the rooms were clean, tidy and comfortable. I would also strongly recommend that apart from fixing the bathroom/ shower that you find a way to either lower the price of the rooms or add other incentives/ extras to make the stay more enjoyable and feel as though you’re getting your money’s worth as you have to pay extra for parking, wifi, the TVs are outdated meaning there’s only free to air and doesn’t offer a “smart Tv” allowing you to Connect to your phone or play your own movies and for an older style hotel should atleast offer wifi for free or some other kind of incentive. My partner and I were so disheartened by paying additional money for parking daily, paying for wifi and not feeling as though we could safely and comfortably use our shower that we decided to check out of our hotel after the first night ( were booked for 3 days) and go home. Apart from the rooms the lobby and overall environment of the hotel is inviting, warm and staff were very friendly

Great stay

Customer review rating 4.2/5

Nadia Couples - 26/10/2020 Confirmed reviews ALL

We had a lovely time and felt very welcome at the Novotel.

Beautiful location

Customer review rating 4.2/5

Jacqui Families - 26/10/2020 Confirmed reviews ALL

First room we where allocated had a broken door and the bathroom flooded everytime we had a shower, we where then told we would be upgraded to find a room exactly the same as the first. Counter staff where rude upon checkin. Breakfast in the restaurant was beautiful well worth it, all other staff aside from first lady at check in was very nice and a pleasure to speak to. The kids loved the pool. Overall was nice just rooms where very small for what we paid for

Adequate

Customer review rating 4.2/5

Jim Families - 26/10/2020 Confirmed reviews ALL

After being moved form Sofitel at Broadbeach, this was a step down. I'm disappointed I used one of my free nights. i was looking forward to the dining facilities at the Sofitel. Novotel is no where near the standard. Instead, I had to choose from the fast food vendors in Cavell mall.

Sweet get away

Customer review rating 4.2/5

Anonymous Families - 26/10/2020 Confirmed reviews ALL

celebrating brother's birthday. very clean and fast check-in. everything accessible in the hotel. plenty of staff, all very attentive to needs and very willing to answer any questions. happy staff ***** fun, family vibe hotel.

Tired rooms

Customer review rating 4.2/5

Prathna A. Families - 26/10/2020 Confirmed reviews ALL

We found the rooms way too small, everything was cramped in. The mini fridge did not even open fully?? The bathroom had no vent, is this against hotel regulations? The entire hotel has a tired feeling needs updating. On the upside great location!

Good location, nice space

Customer review rating 4.2/5

Paul Couples - 25/10/2020 Confirmed reviews ALL

Friendly staff , great room and the location was great.

Great position

Customer review rating 4.2/5

Trevor Couples - 25/10/2020 Confirmed reviews ALL

Stayed just one nite very convenient qik checkIn room clean bit tired bed ok nice upgrade

Perfect Location and Service

Customer review rating 4.2/5

Elsie Solo - 25/10/2020 Confirmed reviews ALL

Reception staff were very friendly and welcoming, the check in process seamless. Bar staff were equally friendly. I loved the room with the views and large spa bath. Everything was as you would expect under this brand. The location to Cavil Ave couldn't be any more central. Beautiful stay, wish it were longer.

Great location and fantastic service

Customer review rating 4.2/5

Paula Couples - 25/10/2020 Confirmed reviews ALL

Lovely

Customer review rating 4.2/5

Anonymous Couples - 25/10/2020 Confirmed reviews ALL

At check out I didn’t appreciate the girl at the desk just saying our credit card will be charged, without giving us a detailed statement. I have no idea what I’m going to be charged for my stay! Days later! It would be preferable to sort out at checkout instead of Just being dismissed. We spent almost $300 for one night. So some respect would have been appreciated!

Fantastic spot, exceptional clean, Super Staff

Customer review rating 4.2/5

Jacquelin S. Couples - 24/10/2020 Confirmed reviews ALL

Well positioned for a great break right in the middle of everything. Our room was clean tidy but the bed was a little too soft! Staff were all fantastic and very helpful. The biggest problem was getting to breakfast Sunday morning took a while but the food was worth the wait for the lift! Parking was bearable a little warning about the lack of room to turn around would have been great but overall wasn’t a problem. We would be happy to come back again!

Well located

Customer review rating 4.2/5

Tania &. J. Couples - 23/10/2020 Confirmed reviews ALL

Prompt check in friendly staff newly refurbished room beautiful

Fantastic stay

Customer review rating 4.2/5

Lynda A. Couples - 23/10/2020 Confirmed reviews ALL

Always friendly and helpful. The positive vibes and interactions with staff makes us feel welcome every time. The staff are amazing and a credit to the hotel

Very run down property. Appalling for a Novotel.

Customer review rating 4.2/5

Louise K. Families - 23/10/2020 Confirmed reviews ALL

I am a pilot and stay at many Accor properties. I have never stayed at such a run down Novotel. Whilst the staff were very friendly the property was to a very poor standard. From the moment you walked in it was like being in the 80 s. For a start there was a wait from 15-40 minutes every time you needed to use the lift. Even though there were 5 lifts only 2 were available to the public. This occurred the whole stay. The delays to say use the pool or go anywhere involved much planning and huge inconvenience. I do understand the COVID restriction of 4 per lift but that is all the more reason to have all 5 lifts operating. Also to mention the room was newly furnished and comfortable but the vinyl floors and tiny bathroom made it feel more like an ibis or kitchen not a hotel room. Lastly the state of the hotel was terrible. When you sat at the restaurant and looked out the windows the dusT and dirt build up in the external atrium or plaza was filthy. The pool area was missing hundreds of mosaic tiles in many areas and the pool clarity seemed dirty or not balanced chemically. Overall I am so disappointed with our Accor plus membership this year as we have had to stay locally and we have tried to dine at hotels such as Ckear mountain and have found them not up to scratch of late with freshness and offerings. This has included dinner at clear mountain where they were not offering Accor plus discounts on a standard day as they said they wanted to recoup revenue. I really think we have not used our Accor membership to its potential this year and I am hoping Accor will give us a complimentary extra year and free night so as we can use this membership For international or interstate travel and enjoy our stay at another property In the future.

Nice location but untidy room

Customer review rating 4.2/5

Anonymous Friends - 23/10/2020 Confirmed reviews ALL

The room and staff were lovely and welcoming although our room had clearly not been mopped or tidied properly as the kitchen floor was very obviously dirty and there was old food left in the kitchen

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