Novotel Surfers Paradise Hotel 4 stars

Customer review rating 4.2/5 8,713 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Surfers Paradise
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+ 29 Services

Hotel extras

  • 150m to the beach

  • Situated on the GLink tram line

  • In the heart of the shopping and dining precinct

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Gold Coast AirportPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on requestPaying
  • Tennis
  • Bowling (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machinePaying
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd
and Hanlan Street
4217
surfers paradise
australia

Tel: +61755793499

Fax: (+61)755920026

Check-in from 14h00

Check out up to 11h00

  • By plane

    Gold Coast Airport At 22km / 13 miles - Shuttle paying

  • By train

    Helensvale At 11km / 6 miles

GPS :-28.0029127, 153.4286896999

Your meetings and events

10 

meeting rooms

From 1 to 400 

attendees

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Screen

  • Videoconferencing

  • Audio and video equipment

  • Lectern

  • Day light

  • Video equipment

  • Airconditioned meeting room

  • WIFI access

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise. .

Hinterland View, Superior Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View Superior Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Superior Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Superior Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View, Deluxe Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View, Deluxe Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Deluxe Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Deluxe Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Superior Family Room, 1 King + 2 Singles

  • Max. number of persons: 5
  • Area: From 43 / 463 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View, Superior Spa Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Family Room, 1 King + 2 Singles

  • Max. number of persons: 5
  • Area: From 43 / 463 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Executive Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View Executive Spa Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone
Rooms

Our restaurants and bars

BLVD Café & Bar

Type of cuisine: Cafe

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Blvd Cafe & Bar

Non contractual photo

Blvd Bar is open 7 days, serving coffee, snacks and light meals for breakfast, lunch and dinner.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

8,713 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,138 reviews

Great stay close to all the action

Customer review rating 4.2/5

Michelle Families - 03/08/2020 Confirmed reviews ALL

We enjoyed our stay. The reception team moved us to a higher floor which was appreciated.

Poor

Customer review rating 4.2/5

Julie J. Couples - 03/08/2020 Confirmed reviews ALL

Staff great. Parking unsatisfactory and dangerous. Food horrible.

Well located

Customer review rating 4.2/5

Anonymous Families - 03/08/2020 Confirmed reviews ALL

It was a nice getaway. But the issue we had was lack of elevator available. And have to w wait for a long time it got frustrating. I know we had to keep distance. But not all elevators were working.

Best Hotel at Surfers!

Customer review rating 4.2/5

Paul C. Couples - 03/08/2020 Confirmed reviews ALL

Great rooms, fantastic showers. Comfortable bed

Great Location, Enjoyable Stay

Customer review rating 4.2/5

Chris A. Couples - 03/08/2020 Confirmed reviews ALL

Really good experience, with a fantastic room and the service was excellent. However due to some of the services not being available we are unable to comment on them. The Cafe offered basic but wholesome food for dinner and service was great and friendly, check in was really easy and enjoyable interaction with Chris who checked us in

Well located

Customer review rating 4.2/5

A. Business - 03/08/2020 Confirmed reviews ALL

A bit noisey and the lifts were tragic we walked down 22 flights of stairs twice

Great staff!

Customer review rating 4.2/5

Deb Couples - 03/08/2020 Confirmed reviews ALL

At check in I was met by a friendly, very helpful staff member who provided exceptional service.

Excellent

Customer review rating 4.2/5

Andrew H. Couples - 02/08/2020 Confirmed reviews ALL

had a wonderful break, room was outstanding and the view was spectacular

Great location but lacking essentials for current environment

Customer review rating 4.2/5

Elen Families - 02/08/2020 Confirmed reviews ALL

Our first getaway with kids after the lockdown. We were highly disappointed that 2 lifts were out of service, especially given the restrictions that are in place. The lift waiting times were unacceptable and not just at expected peak times. We were forced to take the fire stairs from level 5 to 19 three times and also had to carry all our luggage down at checkout.

Relaxing weekend stay

Customer review rating 4.2/5

Tangimetua M. Families - 02/08/2020 Confirmed reviews ALL

We arrived on Friday and from the moment we arrived we were looked after and the service we received was exceptional. The check in gentleman the ladies at the bar the housekeeping lady and the restaurant team all looked after us with a smile, which we appreciated very much.

Great location

Customer review rating 4.2/5

G. Couples - 02/08/2020 Confirmed reviews ALL

Place is always neat, tidy and clean. Central to everywhere, park the car and walk. Friendly staff - nothing is too much.

Enjoyed every moment

Customer review rating 4.2/5

Stewart S. Couples - 02/08/2020 Confirmed reviews ALL

Check-in was a breeze. The staff were friendly. The lifts are fast. Excellent room and view. We will be coming back for sure.

Good stay

Customer review rating 4.2/5

Sophie Couples - 02/08/2020 Confirmed reviews ALL

The hotel is in a great central location and close to everything. Check in was fast, there was sanitiser around. The only downside was the 20min wait to get to our floor because there were 5 elevators but only one at a time was going and 4 people per elevator. We got back after a night out to a looong line waiting to use them. I'd have taken the stairs but we were on floor 27.

Happy

Customer review rating 4.2/5

Mark S. Business - 01/08/2020 Confirmed reviews ALL

Great as usual

Well located

Customer review rating 4.2/5

Wendy Families - 01/08/2020 Confirmed reviews ALL

The only problem that we had with the room as that the heating would not work. We had a couple of people come and have a look at it and they couldn't fix it either. They just gave us a couple of extra blankets. It was a very rainy weekend and it was really cold.

Customer review rating 4.2/5

Cody Couples - 01/08/2020 Confirmed reviews ALL

Was ok. We were told breakfast was included in our price but when you went to breakfast they told us we didn’t have it in our package.

Dear Mr E., Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Specifically looking into your breakfast package we investigated further and found that you had booked on a room only rate at the time of reservation. We are sorry that there may have been some miscommunication on our part for your stay, we hope this did not ruin your overall experience with us. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Great Location, in centre of surfers paradise main strip

Customer review rating 4.2/5

Rhiannon D. Families - 01/08/2020 Confirmed reviews ALL

Everyone was friendly, staff went above and beyond. Great central location close to main surfers paradise hub. Food was delicious and pool being heated was a huge plus. Only downfall was parking is in a shared location as the paradise centre carpark and even if you have prepaid for parking you may end up driving around for ages to find a park as none is actually reserved for Novotel guests only and given this car park isn't extremely big and is shared with paradise centre, timezone, bowling, Woolworths, Cavill ave and Novotel there isn't nearly enough parks to cater to everyone that uses it. Also due to social distancing trying to currently catch the lifts can take quite awhile so allow for extra time going in and out of the hotel, it wasn't helped that only three out of five lifts were working during our stay. Other than these notes we were extremely happy with our room, the hotel and in general everything the hotel had to offer. Cleanliness was impeccable as was service by most of the Novotel staff.

Dear Rhiannon, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback, especially in these uncertain times. We are delighted that you enjoyed your stay with us. We rely on customers such as yourself during these challenging times so a big thank you for supporting us and the local tourism industry, it makes a big difference! We are proud of all our staff and we appreciate that you recognise their hard work, so I am very happy to share your comments with our entire team. Rhiannon., thank you again for sharing your experience, and we hope to welcome you back again for another visit soon. Sincerely, Fujio Sihbata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Good room and well located

Customer review rating 4.2/5

Anonymous Business - 30/07/2020 Confirmed reviews ALL

Room was well appointed and good gym.

Wonderful experience

Customer review rating 4.2/5

Alana H. Families - 30/07/2020 Confirmed reviews ALL

Stress and hassle free experience. Arrived at 9pm and we were checked in and up in our room 5 minutes later. Both the concierge and the night staff at reception were amazing! (They both deserve a raise!) Our room was clean and neat with a absolutely gorgeous view. Will book again.

Room clean, staff nice, shame the elevator was inoperable.

Customer review rating 4.2/5

Jamie Families - 30/07/2020 Confirmed reviews ALL

We booked for one night, the room was basic but clean and staff were friendly. The elevator wasn't operational from the parking garage for the 2 days we were there which we understand happens from time to time but we weren't made aware at the time of booking that this was the case. I am 32 weeks pregnant and had 2 other children with me, it made it very difficult to transport our luggage which included a portacot and all the extra things that come with children travelling. We did about 5 trips up and down the 30 or so stairs with kids in tow to get our luggage loaded and up to the room. And we encountered the same problem the next morning bringing our things back down. The staff member on the desk was kind enough to offer to help on check in but then people came in and he was unable to leave the desk when we were unloading. If I had of been told that we would have been dragging things up and down stairs I would have stayed somewhere else. Or at least it would have been nice to have our parking costs waived or a room upgrade for the inconvenience.

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