Novotel Surfers Paradise Hotel 4 stars

Name: Novotel Surfers Paradise
Address: SURFERS PARADISE, 4217, AUSTRALIA
Telephone: (+61)755793499
Rating: 4.2

Customer review rating 4.2/5 9,309 reviews

ALLSAFE approved hotel

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+ 26 Services

Your loyalty is rewarded

Novotel Surfers Paradise Hotel

Hotel that makes every moment matter

We look forward to welcoming you to Novotel Surfers Paradise! Paul Morton, General Manager; HA7P0-GM@accor.com or 07 5579 3499

Mr Paul MORTON, Hotel Manager

Novotel Surfers Paradise is situated just minutes from the beach. Take in magnificent ocean or city skyline views from your private balcony from your well-appointed accommodation. Relax by the outdoor swimming pool, join friends for a glass of wine, barista made coffee or all day dining in the BLVD Cafe & Bar. The hotel's modern venues are perfect for meetings, weddings and special occasions.

At the heart of Surfers Paradise, surrounded by immaculate beaches, spirited nightlife and fun-filled theme parks, is Novotel Surfers Paradise. Perfectly placed to allow you to make the most of this vibrant, friendly and popular Gold Coast holiday destination. A mere stroll from world famous Main Beach, you can also easily make your way to dining, entertainment, arts and culture, shopping in Cavill Avenue, or the greater Gold Coast and Hinterland.

Novotel Surfers Paradise is located in the heart of Surfers Paradise with sweeping views of the Pacific Ocean, Cavill Mall, and the Gold Coast canals and hinterland.

Hotel extras

150m to the beach
Situated on the GLink tram line
In the heart of the shopping and dining precinct
An ALLsafe hotel
Level 5 leisure facilities featuring a heated pool, spa, gym, tennis court and BBQ facilites

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet (Paying)
- WIFI in the communal areas WiFi available in the Lobby and Conference areas.
- WIFI access (Paying)
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private indoor parking (Paying) (Nearby)
- Public outdoor parking (Paying) (Nearby)
- Bus/coach parking area
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
Babysitting on requestPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control Individually controlled air conditioning in each room.
- Air Conditioning
Gold Coast AirportPaying
Languages spoken at the hotel
- Chinese Mandarin
- English
- Spanish
- Japanese
- Portuguese
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 8AM (Paying) Need access to your room from 8 am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays.
- LATE CHECK-OUT UP TO 5PM (Paying) Extend your stay until 5PM to make the most out of your departure day. Remember Novotel offers this service for free on Sundays.
Dry cleaning / IroningPaying
Currency exchange
Porter
Concierge

Swimming pool
- Pool
- Outdoor unheated pool
Fitness centre
Massage
Babysitting on requestPaying
Tennis
- Outdoor tennis court
- Tennis

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 06:00-22:00
- Opening hours : Week-end 06:00-22:00

10 meeting room(s)
Conventions hotel
Web Corner on a Mac
Copy/print service available

Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd
and Hanlan Street
4217
surfers paradise
australia

Tel: +61755793499

Fax: (+61)755920026

Contact email :

Check-in from 14h00

Check out up to 11h00

By plane
Gold Coast Airport At 22km / 13 miles - Shuttle paying
By train
Helensvale At 11km / 6 miles

GPS :-28.0029127, 153.4286896999

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 400

attendees

Configuration is not available for these requirements

- Height 2 m
- Theatre style 70 participants
- U-shaped Room 21 participants
- Board-room 20 participants
- Classroom style 36 participants
- Banquet 60 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 100 participants
- U-shaped Room 27 participants
- Board-room 20 participants
- Classroom style 48 participants
- Banquet 70 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 5 m
- Theatre style 100 participants
- U-shaped Room 30 participants
- Board-room 20 participants
- Classroom style 60 participants
- Banquet 80 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 50 participants
- U-shaped Room 20 participants
- Board-room 20 participants
- Classroom style 24 participants
- Banquet 40 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 100 participants
- U-shaped Room 30 participants
- Board-room 20 participants
- Classroom style 50 participants
- Banquet 70 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 5 m
- Theatre style 250 participants
- U-shaped Room 50 participants
- Board-room 30 participants
- Classroom style 100 participants
- Banquet 160 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room Configuration is not available for this hotel
- Classroom style Configuration is not available for this hotel
- Banquet 100 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room Configuration is not available for this hotel
- Classroom style Configuration is not available for this hotel
- Banquet 100 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 12 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 5 m
- Theatre style 400 participants
- U-shaped Room Configuration is not available for this hotel
- Board-room Configuration is not available for this hotel
- Classroom style 190 participants
- Banquet 400 participants
Configuration is not available for this hotel

Configuration is not available for these requirements

Room descriptions and layouts
Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
Kirra	87 m²	2 m	70 participants	21 participants	20 participants	36 participants	60 participants
Burleigh	107 m²	2 m	100 participants	27 participants	20 participants	48 participants	70 participants
Currumbin	121 m²	5 m	100 participants	30 participants	20 participants	60 participants	80 participants
Miami	141 m²	2 m	50 participants	20 participants	20 participants	24 participants	40 participants
Wavebreak	179 m²	2 m	100 participants	30 participants	20 participants	50 participants	70 participants
Surfers	207 m²	5 m	250 participants	50 participants	30 participants	100 participants	160 participants
On#5 rooftop events	210 m²		Configuration is not available for this hotel	Configuration is not available for this hotel	Configuration is not available for this hotel	Configuration is not available for this hotel	100 participants
Poolside events	240 m²		Configuration is not available for this hotel	Configuration is not available for this hotel	Configuration is not available for this hotel	Configuration is not available for this hotel	100 participants
Penthouse events	340 m²		Configuration is not available for this hotel	Configuration is not available for this hotel	12 participants	Configuration is not available for this hotel	Configuration is not available for this hotel
Paradise ballroom	522 m²	5 m	400 participants	Configuration is not available for this hotel	Configuration is not available for this hotel	190 participants	400 participants

Unsure of the capacity needed for your event?
This hotel is not suitable for your event?
Look for another hotel
Convert different units of measurement and make organising your events easier.

Flipchart
Screen
Videoconferencing
Audio and video equipment
Lectern
Day light
Video equipment
Airconditioned meeting room
WIFI access
Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise. .

Hinterland View, Superior Room, 1 King Bed

Max. number of persons: 3
Area: From 30 m² / 323 sq ft
Views: Mountain view *
Most of the accommodation: Balcony *

* Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products
Direct dial telephone

Hinterland View Superior Room, 2 Double Beds

Max. number of persons: 4
Area: From 30 m² / 323 sq ft
Views: Mountain view *

* Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products
Direct dial telephone

Ocean View, Superior Room, 1 King Bed

Max. number of persons: 3
Area: From 30 m² / 323 sq ft
Views: Ocean/Sea view *

* Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products
Direct dial telephone

Ocean View, Superior Room, 2 Double Beds

Max. number of persons: 4
Area: From 30 m² / 323 sq ft
Views: Ocean/Sea view *

* Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products
Direct dial telephone

Deluxe Room, 1 King Bed

Max. number of persons: 3
Area: From 30 m² / 323 sq ft
Views: City View *

* Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products
Direct dial telephone

Deluxe Room, 2 Double Beds

Max. number of persons: 4
Area: From 30 m² / 323 sq ft
Views: City View *

* Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products
Direct dial telephone

Hinterland View, Deluxe Room, 2 Double Beds

Max. number of persons: 4
Area: From 30 m² / 323 sq ft
Views: Mountain view *

* Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products
Direct dial telephone

Hinterland View, Deluxe Room, 1 King Bed

Max. number of persons: 3
Area: From 30 m² / 323 sq ft
Views: Mountain view *

* Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products
Direct dial telephone

Ocean View, Deluxe Room, 1 King Bed

Max. number of persons: 3
Area: From 30 m² / 323 sq ft
Views: Ocean/Sea view *

* Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products
Direct dial telephone

Ocean View, Deluxe Room, 2 Double Beds

Max. number of persons: 4
Area: From 30 m² / 323 sq ft
Views: Ocean/Sea view *

* Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products
Direct dial telephone

Superior Family Room, 1 King + 2 Singles

Max. number of persons: 5
Area: From 43 m² / 463 sq ft
Views: City View *

* Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products
Direct dial telephone

Hinterland View, Superior Spa Room, 1 King Bed

Max. number of persons: 3
Area: From 30 m² / 323 sq ft
Views: Mountain view *

* Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products
Direct dial telephone

Deluxe Family Room, 1 King + 2 Singles

Max. number of persons: 5
Area: From 43 m² / 463 sq ft
Views: City View *

* Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products
Direct dial telephone

Ocean View, Executive Room, 1 King Bed

Max. number of persons: 3
Area: From 30 m² / 323 sq ft
Views: Ocean/Sea view *

* Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products
Direct dial telephone

Ocean View Executive Spa Room, 1 King Bed

Max. number of persons: 3
Area: From 35 m² / 377 sq ft
Views: Ocean/Sea view *

* Subject to availability

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products
Direct dial telephone

Rooms

Our restaurants and bars

BLVD Café & Bar

Type of cuisine: Cafe

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Blvd Cafe & Bar

Blvd Bar is open 7 days, serving coffee, snacks and light meals for breakfast, lunch and dinner.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Good Stay

Emma Families - 21/01/2021 Confirmed reviews ALL

Everyone that works at this hotel are friendly and very welcoming and make you feel at home. We where very happy with how all the staff treated us. Maddy who was doing night shift while we stayed there at Front Counter was very nice and went above and beyond one morning to help us. Concierge Michael was also very good and very helpful. Michael and Maddy where the two standouts. Also it was a nice gesture at the pool for the kids to get ice blocks very nice.

Terrible size room

B F. Families - 21/01/2021 Confirmed reviews ALL

Wasnt happy. Bathroom had a shower over the bath. Could move in the bathroom it was that small. Someone left their clothes in the cupboard. Found a cockroach crawling on the carpet. Would not stay there again. Room accommodated 4 people yet only 2 coffee cups and 2 glasses. Overpriced

Well Located

Amy H. Couples - 21/01/2021 Confirmed reviews ALL

It was a short trip to experience Surfers paradise. This accommodation was centrally located and convenient!

PERFECT LOCATION AND STAFF WERE VERY FRIENDLY

Leanne C. Families - 20/01/2021 Confirmed reviews ALL

My daughter and i had a great stay, it was in the perfect location so we could walk everywhere, staff were very friendly and accommodating

Great room

Steve C. Families - 20/01/2021 Confirmed reviews ALL

Great modern room. Shame only one night.

Fabulous location! Oceanview was magical!

Helen W. Friends - 20/01/2021 Confirmed reviews ALL

We absolutely loved the location…the ocean view is truly lovely to wake up to each morning. Food is a huge part when hotel travelling and this was a little disappointing for us. Selection was scarce especially when it came to dinner. The room was comfy but lacked side tables next to the twin beds to house our electronic pieces as well as night time reading book. We would definitely stay again.

Great Weekend Greataway

Pranil Families - 19/01/2021 Confirmed reviews ALL

Great Hotel. Well Located And Within Reach Of Everything. Customer Service Was Great.

Comfortable and yes, great location,,,

Marie A. Z. Couples - 19/01/2021 Confirmed reviews ALL

Had to drive around in the car park for 30-40 minutes looking for a space,,,but we were finally happy to finally find a park,, The Novotel gentlemen in the front park area when we were waiting to register,,were very amicable and spontaneous,,especially the senior slender Gent,,he was good,,my husband mentioned something about him,,and we drove a silver/grey Dmax. Thank you again.

Dear Mrs Z., We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. Thank you for your kind feedback, in particular about our front line staff, we are always happy to help! We are sorry about the car parking, it can be quite busy at the best of times. Whilst we do not own the spaces, we try our best to work closely with the management of the car park to ensure our guests have enough spaces. Something we are constantly working on. Thank you again for sharing your experience, and we hope to welcome you back for another visit in future, one with an immediate parking space! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Great location

Renae Families - 19/01/2021 Confirmed reviews ALL

Very nice ocean view

Good break

Kathryn M. Couples - 19/01/2021 Confirmed reviews ALL

Good location for anniversary dinner with friends

Great location

Irene Families - 18/01/2021 Confirmed reviews ALL

We enjoyed our stay overall. On our 6th day we had problems with our cold water (hot water came out from cold water tap). It was dealt with quickly.

Dear Irena, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. Thank you for taking the time to review our hotel. We always appreciate guest feedback, the good and the bad. I am sorry about the hot water issue. We have also reviewed your comments about the cleanliness of the room and shared it with our Housekeeping Manager who I know will be disappointed to learn that it was not to our usual high standards. We know that in these challenging times, that health and cleanliness is the most important of priorities Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Nice location

Mitchell D. Families - 18/01/2021 Confirmed reviews ALL

It was nice, food has room for improvement. Need a better, more detailed welcome package.

Dear Mitchell, Thank you for taking the time to tell us about your recent stay at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We always value feedback from our guests, in particular our ALL members. I have shared your feedback with our management team about welcome information, new furniture and improvements to our breakfast. I am pleased to announce that we are investing in new furniture in our rooms as of this quarter, we have also begun a revitalization of our pool area furniture. We appreciate your suggestions, thank you for sharing your experience. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Excellent location, excellent service

Ntonya S. Families - 17/01/2021 Confirmed reviews ALL

Very good service, friendly staff although one bar staff woman in ground floor bar not so friendly. Comfortable beds, clean. I think balcony area could be improved . I would not sit out there.

Awesome apartment definitely staying again very soon.

Damir Friends - 17/01/2021 Confirmed reviews ALL

Awesome penthouse although did see a few cockroaches around may need to have pest control go through the place again... and the check out was a little long waiting for bond check to be done apart from those 2 small things definitely coming back into the penthouse preferably ocean view this time. Also one more thing there was an issue trying to book on the Accor app maybe due to being a last minute booking, as well as when trying to pay for it on the app it tried to charge me 3 times the price as advertised.

Well located and Friendly staff

Simon Families - 16/01/2021 Confirmed reviews ALL

The location is perfect, majority of the staff are really nice. Breakfast variety and quality are below average. Rooms need renovation and hallway carpet need to be replaced.

Friendly and helpful staff, clean and great view and perfect location.

Renae Families - 15/01/2021 Confirmed reviews ALL

My family and i had a wonderful time staying at Novotel surfers. From early check in, friendly and helpful staff, clean and great view from rooms and perfect location. Novotel were also very accommodating in changing dates around, due to the border to NSW being closed.

Dear Renae, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I am glad that you enjoyed your stay with us, after everything that has happened in 2020 sounds like you deserved a break! Thank you for highlighting Chris and Stuart I will forward your kind words on to them. Apologies about the waffles, I will let our kitchen team know. Its good to have consistency, especially amongst breakfast items! So thank you for your feedback. Thank you again for sharing your experience, and we hope to welcome you back for another visit again in future. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Clean, well-staffed, well-situated

M W. Families - 15/01/2021 Confirmed reviews ALL

This was a welcome change from where we had been nearby: courteous staff and clean well-laid out rooms. Lovely pool, and pleasant breakfast.

Lisa Families - 15/01/2021 Confirmed reviews ALL

Room was tiny , bathroom was so small with a family of 5 it was a joke not happy for $400 a night was expecting so much better !!

Well located nice view

Craig Friends - 14/01/2021 Confirmed reviews ALL

Ladies night out to celebrate Birthday

Should be renamed IBIS

Bronwyn Families - 14/01/2021 Confirmed reviews ALL

You need at least an hour to check in even though we are supposed to have priority check in. This was the case last time we stayed again. Once we were served it still took forever because of your computers etc. By the way we were advised we would be emailed an invoice but still have not received anything. When I arrived at the room I tried to ring reception to see if we were really in a deluxe room but could not even get an answer. The room was supposed to have been updated but if you call no carpet and no fixtures upgrading then I am not sure what to say. Only the one side table for two beds. The smallest credenza ever. No washers for the bathroom and the water from the shower goes all over the floor and the toilet because it is so small. I really could not wait for our stay to end. I will not stay here again. There are so many other properties and I only stuck with you because we have been advantage plus members since 1995.

Our most recent 20 reviews

In partnership with TripAdvisor

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Novotel Surfers Paradise Hotel 4 stars

Hotel extras