Novotel Surfers Paradise Hotel 4 stars

Customer review rating 4.2/5 9,309 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Surfers Paradise
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+ 26 Services

Hotel extras

  • 150m to the beach

  • Situated on the GLink tram line

  • In the heart of the shopping and dining precinct

  • An ALLsafe hotel

  • Level 5 leisure facilities featuring a heated pool, spa, gym, tennis court and BBQ facilites

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Gold Coast AirportPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on requestPaying
  • Tennis
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd
and Hanlan Street
4217
surfers paradise
australia

Tel: +61755793499

Fax: (+61)755920026

Check-in from 14h00

Check out up to 11h00

  • By plane

    Gold Coast Airport At 22km / 13 miles - Shuttle paying

  • By train

    Helensvale At 11km / 6 miles

GPS :-28.0029127, 153.4286896999

Your meetings and events

Room descriptions and layouts

10 

meeting rooms

From 1 to 400 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Screen

  • Videoconferencing

  • Audio and video equipment

  • Lectern

  • Day light

  • Video equipment

  • Airconditioned meeting room

  • WIFI access

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise. .

Hinterland View, Superior Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View Superior Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Superior Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Superior Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View, Deluxe Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View, Deluxe Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Deluxe Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Deluxe Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Superior Family Room, 1 King + 2 Singles

  • Max. number of persons: 5
  • Area: From 43 / 463 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View, Superior Spa Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Family Room, 1 King + 2 Singles

  • Max. number of persons: 5
  • Area: From 43 / 463 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Executive Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View Executive Spa Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone
Rooms

Our restaurants and bars

BLVD Café & Bar

Type of cuisine: Cafe

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Blvd Cafe & Bar

Non contractual photo

Blvd Bar is open 7 days, serving coffee, snacks and light meals for breakfast, lunch and dinner.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

9,309 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,187 reviews

Good Stay

Customer review rating 4.2/5

Emma Families - 21/01/2021 Confirmed reviews ALL

Everyone that works at this hotel are friendly and very welcoming and make you feel at home. We where very happy with how all the staff treated us. Maddy who was doing night shift while we stayed there at Front Counter was very nice and went above and beyond one morning to help us. Concierge Michael was also very good and very helpful. Michael and Maddy where the two standouts. Also it was a nice gesture at the pool for the kids to get ice blocks very nice.

Terrible size room

Customer review rating 4.2/5

B F. Families - 21/01/2021 Confirmed reviews ALL

Wasnt happy. Bathroom had a shower over the bath. Could move in the bathroom it was that small. Someone left their clothes in the cupboard. Found a cockroach crawling on the carpet. Would not stay there again. Room accommodated 4 people yet only 2 coffee cups and 2 glasses. Overpriced

Well Located

Customer review rating 4.2/5

Amy H. Couples - 21/01/2021 Confirmed reviews ALL

It was a short trip to experience Surfers paradise. This accommodation was centrally located and convenient!

PERFECT LOCATION AND STAFF WERE VERY FRIENDLY

Customer review rating 4.2/5

Leanne C. Families - 20/01/2021 Confirmed reviews ALL

My daughter and i had a great stay, it was in the perfect location so we could walk everywhere, staff were very friendly and accommodating

Great room

Customer review rating 4.2/5

Steve C. Families - 20/01/2021 Confirmed reviews ALL

Great modern room. Shame only one night.

Fabulous location! Oceanview was magical!

Customer review rating 4.2/5

Helen W. Friends - 20/01/2021 Confirmed reviews ALL

We absolutely loved the location…the ocean view is truly lovely to wake up to each morning. Food is a huge part when hotel travelling and this was a little disappointing for us. Selection was scarce especially when it came to dinner. The room was comfy but lacked side tables next to the twin beds to house our electronic pieces as well as night time reading book. We would definitely stay again.

Great Weekend Greataway

Customer review rating 4.2/5

Pranil Families - 19/01/2021 Confirmed reviews ALL

Great Hotel. Well Located And Within Reach Of Everything. Customer Service Was Great.

Comfortable and yes, great location,,,

Customer review rating 4.2/5

Marie A. Z. Couples - 19/01/2021 Confirmed reviews ALL

Had to drive around in the car park for 30-40 minutes looking for a space,,,but we were finally happy to finally find a park,, The Novotel gentlemen in the front park area when we were waiting to register,,were very amicable and spontaneous,,especially the senior slender Gent,,he was good,,my husband mentioned something about him,,and we drove a silver/grey Dmax. Thank you again.

Dear Mrs Z., We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. Thank you for your kind feedback, in particular about our front line staff, we are always happy to help! We are sorry about the car parking, it can be quite busy at the best of times. Whilst we do not own the spaces, we try our best to work closely with the management of the car park to ensure our guests have enough spaces. Something we are constantly working on. Thank you again for sharing your experience, and we hope to welcome you back for another visit in future, one with an immediate parking space! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Great location

Customer review rating 4.2/5

Renae Families - 19/01/2021 Confirmed reviews ALL

Very nice ocean view

Good break

Customer review rating 4.2/5

Kathryn M. Couples - 19/01/2021 Confirmed reviews ALL

Good location for anniversary dinner with friends

Great location

Customer review rating 4.2/5

Irene Families - 18/01/2021 Confirmed reviews ALL

We enjoyed our stay overall. On our 6th day we had problems with our cold water (hot water came out from cold water tap). It was dealt with quickly.

Dear Irena, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. Thank you for taking the time to review our hotel. We always appreciate guest feedback, the good and the bad. I am sorry about the hot water issue. We have also reviewed your comments about the cleanliness of the room and shared it with our Housekeeping Manager who I know will be disappointed to learn that it was not to our usual high standards. We know that in these challenging times, that health and cleanliness is the most important of priorities Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Nice location

Customer review rating 4.2/5

Mitchell D. Families - 18/01/2021 Confirmed reviews ALL

It was nice, food has room for improvement. Need a better, more detailed welcome package.

Dear Mitchell, Thank you for taking the time to tell us about your recent stay at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We always value feedback from our guests, in particular our ALL members. I have shared your feedback with our management team about welcome information, new furniture and improvements to our breakfast. I am pleased to announce that we are investing in new furniture in our rooms as of this quarter, we have also begun a revitalization of our pool area furniture. We appreciate your suggestions, thank you for sharing your experience. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Excellent location, excellent service

Customer review rating 4.2/5

Ntonya S. Families - 17/01/2021 Confirmed reviews ALL

Very good service, friendly staff although one bar staff woman in ground floor bar not so friendly. Comfortable beds, clean. I think balcony area could be improved . I would not sit out there.

Awesome apartment definitely staying again very soon.

Customer review rating 4.2/5

Damir Friends - 17/01/2021 Confirmed reviews ALL

Awesome penthouse although did see a few cockroaches around may need to have pest control go through the place again... and the check out was a little long waiting for bond check to be done apart from those 2 small things definitely coming back into the penthouse preferably ocean view this time. Also one more thing there was an issue trying to book on the Accor app maybe due to being a last minute booking, as well as when trying to pay for it on the app it tried to charge me 3 times the price as advertised.

Well located and Friendly staff

Customer review rating 4.2/5

Simon Families - 16/01/2021 Confirmed reviews ALL

The location is perfect, majority of the staff are really nice. Breakfast variety and quality are below average. Rooms need renovation and hallway carpet need to be replaced.

Friendly and helpful staff, clean and great view and perfect location.

Customer review rating 4.2/5

Renae Families - 15/01/2021 Confirmed reviews ALL

My family and i had a wonderful time staying at Novotel surfers. From early check in, friendly and helpful staff, clean and great view from rooms and perfect location. Novotel were also very accommodating in changing dates around, due to the border to NSW being closed.

Dear Renae, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I am glad that you enjoyed your stay with us, after everything that has happened in 2020 sounds like you deserved a break! Thank you for highlighting Chris and Stuart I will forward your kind words on to them. Apologies about the waffles, I will let our kitchen team know. Its good to have consistency, especially amongst breakfast items! So thank you for your feedback. Thank you again for sharing your experience, and we hope to welcome you back for another visit again in future. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Clean, well-staffed, well-situated

Customer review rating 4.2/5

M W. Families - 15/01/2021 Confirmed reviews ALL

This was a welcome change from where we had been nearby: courteous staff and clean well-laid out rooms. Lovely pool, and pleasant breakfast.

Customer review rating 4.2/5

Lisa Families - 15/01/2021 Confirmed reviews ALL

Room was tiny , bathroom was so small with a family of 5 it was a joke not happy for $400 a night was expecting so much better !!

Well located nice view

Customer review rating 4.2/5

Craig Friends - 14/01/2021 Confirmed reviews ALL

Ladies night out to celebrate Birthday

Should be renamed IBIS

Customer review rating 4.2/5

Bronwyn Families - 14/01/2021 Confirmed reviews ALL

You need at least an hour to check in even though we are supposed to have priority check in. This was the case last time we stayed again. Once we were served it still took forever because of your computers etc. By the way we were advised we would be emailed an invoice but still have not received anything. When I arrived at the room I tried to ring reception to see if we were really in a deluxe room but could not even get an answer. The room was supposed to have been updated but if you call no carpet and no fixtures upgrading then I am not sure what to say. Only the one side table for two beds. The smallest credenza ever. No washers for the bathroom and the water from the shower goes all over the floor and the toilet because it is so small. I really could not wait for our stay to end. I will not stay here again. There are so many other properties and I only stuck with you because we have been advantage plus members since 1995.

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