Novotel Surfers Paradise Hotel
4 stars
Customer review rating
4.2/5
8,954 reviews
ALLSAFE approved hotel
Hotel extras
150m to the beach
Situated on the GLink tram line
In the heart of the shopping and dining precinct
An ALLsafe hotel
Level 5 leisure facilities featuring a heated pool, spa, gym, tennis court and BBQ facilites
Check-in from 14h00
Check out up to 11h00
Paying
Hotel location
Novotel Surfers Paradise
Cnr of Surfers Paradise Blvd
and Hanlan Street
4217
surfers paradise
australia
Check-in from 14h00
Check out up to 11h00
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By plane
Gold Coast Airport At 22km / 13 miles - Shuttle paying
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By train
Helensvale At 11km / 6 miles
GPS :-28.0029127, 153.4286896999
Your meetings and events
Room descriptions and layouts
meeting rooms
attendees
|
Room name |
Surface area |
Height |
Theatre style |
U-shaped Room |
Board-room |
Classroom style |
Banquet |
|---|---|---|---|---|---|---|---|
|
Kirra |
87 m² |
2 m |
70 participants |
21 participants |
20 participants |
36 participants |
60 participants |
|
Burleigh |
107 m² |
2 m |
100 participants |
27 participants |
20 participants |
48 participants |
70 participants |
|
Currumbin |
121 m² |
5 m |
100 participants |
30 participants |
20 participants |
60 participants |
80 participants |
|
Miami |
141 m² |
2 m |
50 participants |
20 participants |
20 participants |
24 participants |
40 participants |
|
Wavebreak |
179 m² |
2 m |
100 participants |
30 participants |
20 participants |
50 participants |
70 participants |
|
Surfers |
207 m² |
5 m |
250 participants |
50 participants |
30 participants |
100 participants |
160 participants |
|
On#5 rooftop events |
210 m² |
|
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100 participants |
|
Poolside events |
240 m² |
|
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Configuration is not available for this hotel |
Configuration is not available for this hotel |
100 participants |
|
Penthouse events |
340 m² |
|
Configuration is not available for this hotel |
Configuration is not available for this hotel |
12 participants |
Configuration is not available for this hotel |
Configuration is not available for this hotel |
|
Paradise ballroom |
522 m² |
5 m |
400 participants |
Configuration is not available for this hotel |
Configuration is not available for this hotel |
190 participants |
400 participants |
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Our accommodation(s)
Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise. .
Our restaurants and bars
TripAdvisor Rating
1,154 reviews
Family weekend
TripAdvisor rating 4.0/5
331miles 29/10/2020 TripAdvisor review
The staff were fantastic. They were very friendly and eager to help us make the most of our stay. Being an Accor Plus member really does help. The rooms were comfortable and reasonably spacious. Getting upgraded to a sea view was also a bonus.
About Rooms
TripAdvisor rating 4.0/5
ugyenphuntsho2 28/10/2020 TripAdvisor review
Bathroom gutter dirty and smells bad. There is a lot of towel fibres on shower screen. Room too bad smell, there is no fresh smell. I think the guest deserve at least a bottle of water in the room. There is no water. Even the carpet is very old and May be the smell is from that.
Great location and venue
Anonymous Families - 26/10/2020 Confirmed reviews ALL
Always enjoy staying at the novotel, great location and as an accor member dining is always good value. So happy breakfast buffet back on. Most staff really friendly, might get a couple that aren't so friendly in the restaurant, but other than that, had a really enjoyable stay. Will definitely come back again :)
The worst hotel stay I have ever had the misfortune of experiencing
Amanda Families - 26/10/2020 Confirmed reviews ALL
I had a night away with my sister and my mother (who is 75) so we could get some shopping done before the silly season started and so we could go out to dinner. This is something we do very rarely and due to Covid have not done for quite a while. Needless to say we were very excited about the night away from our children so we could relax and have a break. We arrived at the hotel to check in at 3pm. The first impression of the hotel was chaotic with people all over the lobby and staff looking harassed. The person who checked us in was obviously not having a great day, and was not warm or friendly, in fact she was quite terse. I enquied how I parked my car only to be told parking was not included and that I had to go to a public carpark as the one operated by Secure Parking under the hotel was full. It was pouring with rain and this did not bring me any joy. I suggested the additional cost for parking should have been mentioned at the time of booking but this was dismissed by the reservations staff member. We got a park and then made our way to our room which was fine. We had no problem with the hotel room itself, however outside our room the floor was covered with what looked like the contents of a vacuum cleaner. This fluff and dirt ended up in our room as we wheeled our bags through it before we noticed it on the ground. We went for dinner, came back to the hotel and that is where our hell began. We could hear every sound coming from the room above us as we were trying to get to sleep and then again when they awoke in the morning at 5am. Not only could we hear everything from the room above we could hear everything from outside - and we were on the 22nd floor. The absurdity of listening to and being able to make out every word of Madonna Songs at 2.30am in the morning was unbelievable to us. Where is the double glazing on the windows????? I can not tell you how awful we felt when we got up at 5am after less than 3 hours sleep, so much for a relaxing weekend away, this is totally unacceptable. What was more unacceptable though was when we finally made it to the lobby to check out at 8.30am (after waiting for 9 lifts to get down and spending 30 minutes) the response by the lady at reception after she asked how our stay was. I was exceptionally polite, and outlined that we had not actually had a good stay as the hotel was so ridiculously noisy we could not sleep. I mentioned the room above us, and she suggested we should have called security - this was not necessary as it was simple movement noise form above. I then explained that our real problem was hearing nightclub music all night and she said that was not Novotel's fault it was the night club. I did say that there appeared to be a lack of double glazing on the windows and door to which she said there is nothing she could do about that. She did say that we chose to come on a weekend when it was busy!!! WOW I have no words. I then left and went to wait for the lift to get down to the carpark (where we did actually find a park despite advise on check in), and I remembered I needed to validate my parking ticket. I went back and the duty manager asked if she could help me and I said I just needed my ticket validated. She was not overly friendly but asked how my stay was, I said it was horrible and she said "oh is that you who checked out with my colleague?" I was surprised with her response as I was totally polite to her colleague so was not sure why a conversation would have even occurred between them. This did not make me feel very good at all, as I was now feeling like I was unjustified in giving my feedback, the feedback I was asked for - and I re-iterate I was exceptionally polite. Overall I was left exhausted and very unhappy. I will not be staying at the Novotel again, even at another location as suggested by the girl that checked us out. Why would I?
Good stay
Anonymous Couples - 26/10/2020 Confirmed reviews ALL
Was a rather good experience apart from afew minor details one being the shower - it was the worst shower I have ever experienced. The pressure was unbelievably strong which made it feel like every time the watch touched you it felt as though you were getting sliced by a piece of glass. Due to the pressure being so strong it also created a shocking amount of off spray which causes the entire bathroom floor to become extraordinarily wet. Apart from this the rooms were clean, tidy and comfortable. I would also strongly recommend that apart from fixing the bathroom/ shower that you find a way to either lower the price of the rooms or add other incentives/ extras to make the stay more enjoyable and feel as though you’re getting your money’s worth as you have to pay extra for parking, wifi, the TVs are outdated meaning there’s only free to air and doesn’t offer a “smart Tv” allowing you to Connect to your phone or play your own movies and for an older style hotel should atleast offer wifi for free or some other kind of incentive. My partner and I were so disheartened by paying additional money for parking daily, paying for wifi and not feeling as though we could safely and comfortably use our shower that we decided to check out of our hotel after the first night ( were booked for 3 days) and go home. Apart from the rooms the lobby and overall environment of the hotel is inviting, warm and staff were very friendly
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