Novotel Surfers Paradise Hotel 4 stars

Customer review rating 4.2/5 8,538 reviews

Novotel Surfers Paradise
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+ 29 Services

Hotel extras

  • 150m to the beach

  • Situated on the GLink tram line

  • In the heart of the shopping and dining precinct

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Gold Coast AirportPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Tennis
  • Bowling (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd
and Hanlan Street
4217
surfers paradise
australia

Tel: +61755793499

Fax: (+61)755920026

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    Gold Coast Airport At 22km / 13 miles - Shuttle paying

  • By train

    Helensvale At 11km / 6 miles

GPS :-28.0029127, 153.4286896999

Your meetings and events

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Screen

  • Videoconferencing

  • Audio and video equipment

  • Lectern

  • Day light

  • Video equipment

  • Airconditioned meeting room

  • WIFI access

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise. .

Hinterland View, Superior Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View Superior Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Superior Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Superior Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View, Deluxe Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View, Deluxe Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Deluxe Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Deluxe Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Superior Family Room, 1 King + 2 Singles

  • Max. number of persons: 5
  • Area: From 43 / 463 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View, Superior Spa Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Family Room, 1 King + 2 Singles

  • Max. number of persons: 5
  • Area: From 43 / 463 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Executive Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View Executive Spa Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone
Rooms

Our restaurants and bars

HANLAN'S RESTAURANT

Type of cuisine: International

Located on Level 1, Hanlan's Restaurant offers freshly made daily buffet breakfast, Monday to Sunday from 6.30 am until 9.30 am . In the evening, please join us in BLVD Cafe & Bar for all day dining menus!

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Blvd Cafe & Bar

Non contractual photo

Blvd Bar is open 7 days, serving coffee, snacks and light meals for breakfast, lunch and dinner.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

8,538 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,130 reviews

Excellent view, good room

Customer review rating 4.2/5

Daniel Couples - 30/03/2020 Confirmed reviews ALL

We had a very enjoyable stay for our anniversary. Staff were excellent..thanks.

Dear Mr & Mrs M., We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. We hope this was a pleasant memory for the both of you. Once again congratulations on your anniversary! When this is all over, we look forward to welcoming you back for another visit in the future. Thank you again for sharing your experience, and we hope you and your loved ones are staying safe at this time. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Good stay

Customer review rating 4.2/5

John C. Couples - 30/03/2020 Confirmed reviews ALL

Good stay with the Novotel crew for the few nights on our Honeymoon. Breakfast every morning was delicious, and the place was always clean and tidy. Easy check-in and check-out with the late night staff, parking in the basement was cheap and convenient.

Dear Mr & Mrs C., We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. we hope this was a pleasant memory for the both of you! Congratulations again on the honeymoon, thank you for making us a part of it. When this is all over we look forward to welcoming you back for another visit in the future. Thank you again for sharing your experience, and we hope you and your loved ones are staying safe at this time. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Great location

Customer review rating 4.2/5

Lance Couples - 29/03/2020 Confirmed reviews ALL

Great check-in experience, room was fantastic with a great view.

Dear Lance, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. Thank you for your positive review about our check-in experience, we are delighted that you enjoyed the view from your room! Once this is all over, we look forward to welcoming you back for another visit in future. Thank you again for sharing your experience, and we hope you and your loved ones are staying safe at this time. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Good location, easy parking, close to shops and beach

Customer review rating 4.2/5

Glen Families - 29/03/2020 Confirmed reviews ALL

2 night stay. Am a gold Accor member - but hotels.com still a lot cheaper.

Dear Glen, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. We hope it was a pleasant experience for you. We appreciate your loyalty as a Gold Member and hope that once this is all over, we look forward welcome you back at Accor Hotels. Thank you again for sharing your experience, and we hope you and your loved ones are staying safe at this time. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

great location

Customer review rating 4.2/5

Sheryl Families - 28/03/2020 Confirmed reviews ALL

Wonderful staff, great location, just wrong time to stay with current situation of coronavirus! Great family holiday with my Mother and 9 year old grandson!

Dear Sheryl, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. Although it is a stressful time for all, we are delighted that we were able to make you feel at home, even just for a couple of nights. Thank you again for sharing your experience and for highlighting our staff. We are glad that you were able to spend quality time with those that mean most to you. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Very Good Hotel and location

Customer review rating 4.2/5

Costantino Couples - 28/03/2020 Confirmed reviews ALL

Very Good Hotel and location

Dear Costantino, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. We hope this was a pleasant memory for you! We appreciate your loyalty as a Gold Member. Once this is all over, we look forward to welcoming you back again for another visit to Accor Hotels. Thank you again for sharing your experience, and we hope you and your loved ones are staying safe at this time. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Excellent

Customer review rating 4.2/5

Jayde Solo - 28/03/2020 Confirmed reviews ALL

Everything was exceptional

Dear Jayde, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. Thank you for highlighting your check-in experience, we believe the staff member on front desk was Babu. I will pass on your kind words! We hope this was a pleasant memory for you, once this is all over we look forward to welcoming you back for another visit in the future. Thank you again for sharing your experience, and we hope that you and your loved ones are staying safe at this time. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise
Customer review rating 4.2/5

Anna D. Families - 28/03/2020 Confirmed reviews ALL

Very well situated. Close to everything. Considering we were staying in the middle of the Covid 19 pandemic the staff were more than professional and you wouldn't even think there was a crisis happening!!!!!

Dear Ms D., We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. We are delighted that we were able to make you feel welcomed in such an uncertain time in the world! Thank you again for sharing your experience, and we hope you returned home safe and sound. When this is all over we hope that you will think of us again in future for any holiday plans. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

spacious room, clean room, friendly staff,

Customer review rating 4.2/5

Huy D. Solo - 27/03/2020 Confirmed reviews ALL

I really enjoyed my stay with Novotel in Surfers Paradise. The reception staff is helpful and friendly; The room is spacious and clean. I love the oceanview from the balcony. Highly recommend to others and definitely come back again.

Dear Huy Trong D., We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. Thank you for taking the time to give us your kind comments. Thank you for highlighting our room and staff! We hope to welcome you back to Gold Coast again for another visit soon! Sincerely, Fujio Shibata Guest Relations and Loyalty Coordinator Novotel Surfers Paradise

Location location

Customer review rating 4.2/5

Philip S. Couples - 27/03/2020 Confirmed reviews ALL

Location of the establishment is amazing. The view from our room was amazing looking out over the beach and Cavill Ave. Although we did find our linen was dirty and we had that amended straight away the room was a little bit outdated would be come back and stay there for the location yes but it really needs a bit of a face.

Dear Mr S., We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. Thank you for taking the time to review our hotel. Whilst we are happy that you enjoyed your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fujio Shibata Guest Relations and Loyalty Coordinator Novotel Surfers Paradise

Well located

Customer review rating 4.2/5

Jenna Couples - 27/03/2020 Confirmed reviews ALL

Quiet

Dear Jenna-Lee, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you! We hope you had a wonderful stay. We hope to welcome you back again soon! Sincerely, Fujio Shibata Guest Relations and Loyalty Coordinator Novotel Surfers Paradise

Perfect stay!! Best location and amazing view!

Customer review rating 4.2/5

Shantae W. Couples - 27/03/2020 Confirmed reviews ALL

Very clean and amazing staff. Listened to our needs the whole stay!! Definitely would stay here again and have already recommended you!!

Dear Shantae, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback! I will share your comments with our team. We are delighted that you enjoyed your stay with us! A big thank you for highlighting our staff! We love what we do and we love looking after guests like you. Thank you again for sharing your experience, and we hope to welcome you back again in the future! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

great service

Customer review rating 4.2/5

Ken G. Couples - 26/03/2020 Confirmed reviews ALL

excellent front office good room outlook will book again this year

Dear Ken, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. We are delighted that you enjoyed your stay with us! Thank you for highlighting our front office team! We definitely look forward to welcoming you back, next time under much more jovial circumstances. Thank you again and stay safe! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Good Stay

Customer review rating 4.2/5

Georgie Families - 26/03/2020 Confirmed reviews ALL

We had a great holiday and we loved the location of your hotel. The staff were all lovely and friendly always smiling. The room however was quite dirty the tiles near the bathroom doorway were filthy and so were the carpets the room itself needed a big clean. The linen wasn't clean either I had a stain on my pillow from day one I didn't complain as it wasn't such a big deal I had another one I could use but just thought I'd be honest with the feedback. Also the Car Park lift was rarely working. I would stay at your hotel again however I'd maybe look at a different room type next time.

Dear Georgina, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. Thank you for taking the time to review us. We are sorry for the poor room cleaning. I have passed on your comments to our Housekeeping team. Thank you again for sharing your experience, and we hope that these issues didnt ruin your overall stay. I hope that we can offer you a much better stay in future. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Great spot

Customer review rating 4.2/5

Allison P. Couples - 26/03/2020 Confirmed reviews ALL

Great spot and well looked after from reception to dining

Dear Allison, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we are delighted that you enjoyed your stay! We appreciate your kind words. We hope to welcome you back again in future! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Well located

Customer review rating 4.2/5

Anonymous Families - 25/03/2020 Confirmed reviews ALL

Amazing service

Dear Allan, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. We are delighted that you enjoyed your stay with us! Thank you for highlighting our service. We love what we do and we to look after our guests. We look forward to welcoming you back again in the future! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Great view, initial issues resolved quickly

Customer review rating 4.2/5

Garreth C. Couples - 25/03/2020 Confirmed reviews ALL

Both rooms (one side, one front on) had good views. Rooms were nice and clean and staff super helpful, despite it being a very stressful time for all (just as COVID-19 was breaking out). Our first room had a burnt plastic smell, the front desk got the maintenance man to check it promptly and when the smell lingered, they moved us to another room. No complaints. We have stayed at Novotel in different countries many times, and it is ALWAYS a good experience. The staff are what make it. Their service is excellent.

Dear Garreth, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is a tough time for all of us, as back then we did not know what was coming around the corner. I am glad that you were able to enjoy a small break away with us. We are sorry for the smell, although glad we were able to resolve the problem on the spot. Thank you for highlighting our staff and service! When this is all over, we hope that we can welcome you and your family back for another visit under much more jovial circumstances. Stay safe! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise
Customer review rating 4.2/5

Kim Couples - 24/03/2020 Confirmed reviews ALL

Lovely new room really enjoyed our stay

Dear Kim, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. Thank you for sharing your experience, and highlighting our room! We hope you enjoyed your stay with us, we look forward to welcoming you back for another visit in future. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Well located and comfortable stay

Customer review rating 4.2/5

Mel Business - 24/03/2020 Confirmed reviews ALL

Staff made the hotel. So friendly and welcoming. My room was very comfortable and had a fantastic beach view

Dear Melissa, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise! Thanks for the comments!! I am so sorry we didn't get to keep you for longer. But thank you for helping us out for the week :) From all of us, wishing you a safe journey back home and hope that when things clear up we welcome you back to Surfers Paradise! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Well located

Customer review rating 4.2/5

Wendy Couples - 24/03/2020 Confirmed reviews ALL

Thanks for balloons and birthday card

Dear Wendy, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. We hope you had a lovely time with us and enjoyed your birthday celebrations! Thank you for sharing your special occasion with Novotel Surfers. We hope to welcome you back again in future for another visit :) Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise
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