Hotel - Grand Mercure Belém do Pará
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Belém do Pará

4.0/5 186 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 12 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

BANCO DO BRASIL1 km / 0 mi BANDO DA AMAZONIA0 km / 0 mi CORREIOS0 km / 0 mi OI0 km / 0 mi TIM2 km / 1 mi
BANCO SAFRA0 km / 0 mi CAIXA ECONOMICA2 km / 1 mi NORSK HYDRO1 km / 0 mi PETROBRAS2 km / 1 mi VALE1 km / 1 mi

Your meetings and events

Grand Mercure Belém do Pará Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SALA BENEDITO NUNES 20 m2 2 m 0 8 8 0 10
SALA MANUEL BANDEIRA 22 m2 2 m 15 8 8 12 1
SALA ENEIDA DE MORAES 37 m2 4 m 40 25 25 18 20
MARIO DE ANDRADE A 86 m2 4 m 50 20 20 30 30
MARIO DE ANDRADE B 97 m2 4 m 80 30 30 40 40
MARIO DE ANDRADE C 183 m2 4 m 150 40 40 60 80
MÁRIO DE ANDRADE A+B 184 m2 4 m 150 40 40 60 80
MARIO DE ANDRADE D 198 m2 4 m 200 50 50 60 100
MÁRIO DE ANDRADE A+B+C 368 m2 4 m 350 80 80 120 250
MARIO DE ANDRADE A+B+C+D 368 m2 4 m 600 120 120 200 500
MÁRIO DE ANDRADE C+D 380 m2 4 m 350 80 80 80 250
MARIO DE ANDRADE 633 m2 4 m 600 130 130 200 600
    • Podium
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 173 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 ALL Rating 2,472 reviews

Our guest reviews for
Grand Mercure Belém do Pará

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 186 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Luiz Business - 05/02/2020 Confirmed reviews ALL
« Everything good but the end »

Check in and check out o - good and clean room but unfortunately it is the second time I haven't received the official receipt (NF)

Daniel P. Business - 31/01/2020 Confirmed reviews ALL
« BOA ESTADIA »

O HOTEL SEMPRE CORRESPONDE ÀS EXPECTATIVAS.

Family - 06/01/2020 TripAdvisor review
« A confirmation is not a confirmation at Grand Mercure Belem »

Booked this hotel some time ago and agreed to pay an extra charge for the 3rd person. Confirmed this by booking, but by check out the management would not accept this agreement and excuse themselves. This 3rd person ended up, costing nearly the same as the internet rate for the same nights, except from a very small discount after complaning. Aircondition is old and is ok cool during the daytime, but in the nights it could not cool down the room. Maybe the capacitive is too limited, when more rooms are using it. Very nice Italian restaurant close to the hotel. Called Italian Cantina.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christensen2020, Thank you for taking the time to tell us about your experience at the Grand Mercure Belem Do Para. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for any problems you had with our hotel service may have caused you about the payment for the 3rd person. As you sad, you knew and agreed to pay for the 3rd person. It is Grand Mercure Belem goal to consistently provide superior service and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Sincerely, Tony Caldeira General Manager

Breno Business - 09/12/2019 Confirmed reviews ALL
« As aspected »

The experience is always good but the breakfast. An unnecessary amount of bread and “healthy food” like seeds or no sugar cereal and you yogurt. Since the hotel is in Belem, it could be nice to have a local juice

Felix Business - 25/11/2019 Confirmed reviews ALL
« Clean, relaxing, and professional »

Very accommodating, friendly, and exceptional service.

Steven S. Friends - 12/11/2019 Confirmed reviews ALL
« Wonderful Hotel »

The entire staff...front desk...bellman...and maids were fantastic !! We really enjoyed our stay...Highly recommended !!

Anonymous Business - 11/11/2019 Confirmed reviews ALL
« nice hotel »

hotel is nice, well located.

André P. R. Business - 06/11/2019 Confirmed reviews ALL
« Very comfortable hotel »

I had a great time there!

Phan K. C. Business - 04/11/2019 Confirmed reviews ALL
« Quality is getting poor »

I have booked 3 rooms under my name and my leclub account number. We stayed and checked out on 6 Oct, and until today 4 Nov there is no point count. Even the email for customer's satisfaction survey is sent to my email but you call my colleague name in place of my name. It seems the receptionist only count my colleague name and not my name in the check in that why I dont get any point until now I assume. Just to remind: my name is Phan Kim C.. Pls review this as it's abit dissapointed plus there is no welcome and nice arrangement which I use to get as a gold member. Facility is getting old. One bad experience with the checked in lady who seems dont know who is the gold member and paid for the rooms. I booked three kingsize bed room and I got the twin room. Then I asked for a change and it costs her a little time before she can do it. It was very dissapointed. Breakfast and dinner are not so good, less choice, taste was poor. The laundry service is not good, feel that the clothes was not well cleaned even worse than before washing. My clothes's color is darker in return. I hope the managerment review the service and quality before customers look for alternative option. Best regards, C.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phan Kim C., Thank you for taking the time to tell us about your experience at the Grand Mercure Belém do Pará. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure Belém do Pará provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Caldeira General Manager

Dave Business - 28/10/2019 Confirmed reviews ALL
« Very Good »

Pleasant staff, good restaurant. Well appointed room.

D.b. Business - 24/09/2019 Confirmed reviews ALL
« manager »

Everything was well taken care of. only issue I had was with the WIFI, it kept disconnecting. had to connect each and everytime I wanted to use the internet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear david b., We very much appreciate your comments regarding your stay at the Grand Mercure Belém do Pará. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Caldeira General Manager

Luiz P. Business - 23/09/2019 Confirmed reviews ALL
« Problems with ful house »

It was not like as the other times - many problems that I considered related to the high booking.

Our hotel has responded to the review
Our hotel has responded to the review

Exmo Senhor(a) P., Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Grand Mercure Belém do Pará. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. O hotel Grand Mercure Belém do Pará deseja sempre prestar a melhor qualidade de serviço nas suas estadas; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o(a) acolher brevemente, queira aceitar os nossos melhores cumprimentos Atenciosamente, Tony Caldeira Gerente Geral

Tarik E. Business - 23/09/2019 Confirmed reviews ALL
« Satisfied and thank you for your efforts.. »

I was satisfied and the employees were very helpful and kindly effort their best to make me happy..thank you very much...

Our hotel has responded to the review
Our hotel has responded to the review

Dear TARIKY MUSTAFA SOLIMAN E., We very much appreciate your comments regarding your stay at the Grand Mercure Belém do Pará. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Caldeira General Manager

Carlos Business - 14/09/2019 Confirmed reviews ALL
« Dr »

Comfortable, gentle and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Exmo Senhor (a) Carlos, Obrigado por compartilhar sua experiência positiva em nosso hotel, seu comentário é muito importante para nós, gostaríamos muito que você dividisse seus comentários em nossa página no www.tripadvisor.com.br. Segue nosso link direto: https://www.tripadvisor.com.br/Hotel_Review-g303404-d624539-Reviews-Grand_Mercure_Belem-Belem_State_of_Para.html Atenciosamente, Tony Caldeira Gerente Geral

Charles Business - 13/09/2019 Confirmed reviews ALL
« Zeer matig »

Service marig Aircondtioning room not work Gym a total mees no aircondtiomning, machines not working. Not cleaned

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHARLES ACHIM BERNARD B., Thank you for taking the time to tell us about your experience at the Grand Mercure Belém do Pará. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Caldeira Gerente Geral

Carlos Business - 02/09/2019 Confirmed reviews ALL
« OK »

It was just OK.

Daniel S. P. Business - 14/08/2019 Confirmed reviews ALL
« Didn't received the invoice of my stay »

Didn't received the invoice of my stay I need it for reimbursement.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel Senna P., Thank you for taking the time to tell us about your experience at the Grand Mercure Belém do Pará. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure Belém, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Caldeira General Manager

David W. Families - 04/08/2019 Confirmed reviews ALL
« Mr David W. »

Our stay was extremely good. The rooms were very well decorated and bed linen very nice. The bathroom was very well proportioned and very functional. Cupboards were solid and rigid with coat hangers and safe deposit. The rooms had Iron, Ironing board, hairdryer and alarm clocks. The room fridge was well stocked. The television was best in catergory and the internet was more than sufficient for travelers. The staff were very professional, polite and helpful. The restaurant staff were very tentative and removed dirty plates quickly and monitored dining area well.

Francisco Business - 20/07/2019 Confirmed reviews ALL
« Quite good »

Regular staying with restricted breakfast

Camila Solo - 12/06/2019 Confirmed reviews ALL
« Good »

The breakfast was delicious. The only problem was that I booked a room with a king size bed, however I was placed in a room with two beds.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Camila, Gostaríamos de agradecer imensamente por compartilhar as suas experiências positivas com nossos futuros hospedes! É sempre um prazer recebê-lo em nosso Hotel. Ficamos muito feliz em saber que toda nossa infraestrutura de serviços foi a sua altura e tenha superado suas expectativas. Esperamos recebê-lo novamente em breve! Atenciosamente, Tony Caldeira Gerente Geral

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