Pullman Rotorua Hotel 5 stars

Customer review rating 4.4/5 1,154 reviews

ALLSAFE approved hotel

Pullman Rotorua
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+ 20 Services

Hotel extras

  • Modern rooms & suites with lake or city views

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill

  • Spacious gym with state-of-the-art equipment

  • 5 dynamic meeting spaces

  • Executive lounge

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on requestPaying
Business services
  • 6 Meeting room(s)
  • Self service business centre
  • Copy/print service availablePaying
Information message

Hotel location

Pullman Rotorua

1135 Arawa St
3010 rotorua
new zealand

Tel: +6473439750

Fax: (+64)73439750

Check-in from 14h00

Check out up to 11h00

  • By plane

    AUCKLAND AIRPORT At 216km / 134.22 miles

  • By plane

    ROTORUA AIRPORT At 10.4km / 6.46 miles

  • By helicopter

    ROTORUA AIRPORT At 10.4km / 6.46 miles

GPS :-38.134659, 176.252605

Congress centre

  • EVENTS CENTRE 0.75 km / 0.47 mi
Congress centre

Your meetings and events

Pullman is introducing a fresh approach to the planning of upscale meetings, conventions, seminars and incentive events.Extensively equipped rooms, innovative break activities, the support and coaching of an Event Manager and "A-la-carte Coaches" are all available to help make your event a success.

Room descriptions and layouts

meeting rooms

From 1 to 150 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • WIFI access

  • Airconditioned meeting room

  • Video equipment

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

SUPERIOR ROOM, 1 King Size Bed, City View

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 Queen Size Beds, Lake View

  • Max. number of persons: 4
  • Area: From 33 / 355 sq ft
  • Views: Lake View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 1 King Size Bed, Lake View

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Views: Lake View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 Queen Size Beds, City View.

  • Max. number of persons: 4
  • Area: From 33 / 355 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe City View Room with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Lake View Room with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Views: Lake View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

EXECUTIVE SUITE, 1 King Size Bed, LAKE View

  • Max. number of persons: 2
  • Area: From 50 / 538 sq ft
  • Views: Lake View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Executive City View Room, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft

Deluxe Executive Lake View Room, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
Rooms

Our restaurants and bars

Barrel & Co. Bar and Grill

Type of cuisine: Bistro

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Menu (PDF)

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Barrel & Co. Bar and Grill

Non contractual photo

Find yourself a spot in our warmly-lit bar, with indoor outdoor flow. Together with New Zealand's finest producers, the beverage list is crafted around the country's award-winning fine wines and artisan beers.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Pullman Rotorua

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,154 reviews

tripadvisor

TripAdvisor Rating 4.0/5

74 reviews

A high standard Pullman

Customer review rating 4.5/5

Martin Solo - 12/04/2021 Confirmed reviews ALL

The staff were particularly helpful and friendly and the evening 'executive package" was of a high quality even though a separate club lounge wasn't available. My upgraded bedroom was large and well-maintained and the shower enormous! Grand view over the lake front unfortunately spoilt by 48 hours of rain!

Dear Mr.H., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Good location, good staff, weird toilet

Customer review rating 4.0/5

Anonymous Couples - 12/04/2021 Confirmed reviews ALL

We really enjoyed our stay. The location is the best, in the middle of the city center. The staff are extremely helpful. We just had to keep an eye out on a few charges, like the room charges was put in twice, or a breakfast was added which we did not have. The rooms are excellent, only odd thing is the toilet. The glass toilet is pretty see through and the glass door is a half door. So any one in the room can hear/smell/see the person in the toilet. This is a very uncomfortable situation and somewhat rude. I strongly suggest if this could be changed the experience would be much better.

Dear Ms. G., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us. We are sorry to hear that our unique bathroom design was not to your liking, but are glad that overall you had an enjoyable stay and the hotel was to your expectations. Thank you again for sharing your experience, and we hope you will give us the opportunity to welcome you back in the future. Kind Regards Gagandeep Kaur Assistant Manager

Excellent

Customer review rating 4.5/5

Pt Couples - 12/04/2021 Confirmed reviews ALL

Everything was perfect - with the exception of the whistling and rattling sounds of the wind coming off the outside of the building. The room itself and the staff we interacted with were exemplary!

Dear Mr. T., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

good stay

Customer review rating 4.0/5

Charley C. Couples - 12/04/2021 Confirmed reviews ALL

very clean and tidy

Dear Mr. C., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Very handy location - central. Very comfortable rooms.

Customer review rating 4.0/5

Mark B. Families - 12/04/2021 Confirmed reviews ALL

I had booked the wrong days - so the lovely attendant changed everything for me and got a better deal than my original booking - legend.

Dear Mr. B., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Great Hotel

Customer review rating 4.0/5

Lance P. Couples - 11/04/2021 Confirmed reviews ALL

We love this Hotel - we stayed previously not long after they had first opened. So nice to stay in a newer Hotel with rooms that are a good size with great bathroom area and large size shower. Location is also good and the staff are lovely. We had a couple of issues this visit - the main one being that our toilet was dripping slightly which made the cistern keep filling up which was very annoying during the night - we reported it to reception the next morning as it had disturbed our sleep but unfortunately it didn't appear to get repaired as it was the same the next night - we understand that it was Easter Weekend so probably they were not able to get a plumber but would have been nice to have had some feedback from Management to at least say it had been looked at. We reported it again the next day as we checked out so hopefully it was repaired for the next person. The other thing we would like to mention is that we should have been receiving complimentary bottled water each day but due to Covid we were told we had to request it to be sent up if required - would have been better to have enough in our room to cover the 3 nights we were there rather than have to ring down - maybe they could have asked at check in if it was required? Overall we did have a great stay and would definitely return and recommend to our friends as we realise the issues were not the norm.

THE MOST BEAUTIFUL HOTEL

Customer review rating 4.5/5

Antonia G. Solo - 11/04/2021 Confirmed reviews ALL

The hotel is new and simply stunning. Modern, elegant and tasteful. My room was beautiful with extensive views across the lake and hills. The food was as good as it comes anywhere in New Zealand with fully trained chefs. The menu is small at the moment but hopefully will be extended later. As a vegetarian I would have appreciated more choice. The staff at reception are polished, friendly and helpful. I particularly liked seeing our Māori nationals employed on the front of house team. I loved this hotel so much that I actually booked another night just for the pleasure of being there. I’m an experienced traveller and have never done that before and I have already booked a future stay.

Dear Ms. G., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Short Overnight Stay

Customer review rating 4.0/5

Carol D. Couples - 10/04/2021 Confirmed reviews ALL

The Pullman Hotel has up to date modern well appointed facilities that are of the standard you would expect from a hotel of this class .Our room had a lovely view of the lake with a very comfortable bed & comfortable furnishings. Well done for accommodation. The staff in general we found to be very pleasant. At check in we opted for valet parking as we understood the hotel provided secure storage, there is street parking nearby where we could self park. Imagine our surprise to see our vehicle street parked on the road behind the hotel. ( We have a Photo of our vehicle on this street) We were charged $25.00 per night for an employee to move it from the hotel front door. We did get this money refunded after raising this issue and discussion with a check in person who agreed this was not acceptable, we were never told that street parking would be used by Pullman staff. Another issue happened when we went down for breakfast the next morning, as an Accor Plus member I handed my card over for discount payment but was completely embarrassed when the check in person said they did not accept this card and would need to pay full price. There was no sign or advice either at the main check in or restaurant that Accor card discounts were not applicable at this time for some reason, If we had been told this we would have paid the full amount and enjoyed breakfast with you. Instead we left feeling embarrassed in front of your other customers and went around to the Novotel Hotel who accepted the card and were welcomed as Plus members. These are not complaints but we did feel letdown in part by these two services you offer Best Regards Carlo D.

Dear Ms. D., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager
Customer review rating 4.0/5

Ria Couples - 10/04/2021 Confirmed reviews ALL

Excellent room. We enjoyed our stay. Too much light emitted from bathroom mirror on-switch was disturbing. Would be nice if it can be switched off, although I did not try to switch it off. Would have like a thinner pillow, not sure if the hotel offered different pillows, but I only realised the pillow in the room is too thick late at night.

Dear Ms. M., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction .Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Great location, very clean, friendly service

Customer review rating 4.0/5

Dan Families - 09/04/2021 Confirmed reviews ALL

No extra pillows, no dressing gowns, too few towels. Also, we really, really didn’t like the room layout with the toilet and basin in the same room as our bed; not good for privacy. Room service was slow and my steak was cold. Fantastic staff, lovely breakfast, excellent valet parking, loved the location.

Dear Mr. W., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us. We are sorry to hear that our unique bathroom design was not to your liking, but are glad that overall you had an enjoyable stay and the hotel was to your expectations. Thank you again for sharing your experience, and we hope you will give us the opportunity to welcome you back in the future. Kind Regards Gagandeep Kaur Assistant Manager

Well located and fairly plush

Customer review rating 5.0/5

Laurie P. Business - 09/04/2021 Confirmed reviews ALL

Good service clean and modern rooms

Dear Mr. P., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction .Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Best service anyone could ask for

Customer review rating 4.5/5

Jasveen K. Couples - 09/04/2021 Confirmed reviews ALL

I thoroughly enjoyed my stay at the pullman rotorua. The lady who checked us in was the most kindest and she made us feel so comfortable and welcomed. She tried her best to help us with whatever we needed whilst our stay. Everyone is very hardworking and quick. The fastest service I have received in any accor hotel so far with the most wonderful staff especially the lady who checked us in (not sure of her name but she definitely was the best)

Dear Ms. K., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction .Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep K. Assistant Manager

No car park

Customer review rating 2.0/5

Anonymous Couples - 08/04/2021 Confirmed reviews ALL

Everything all good but car park is very inconvenient.

Dear Ms. L., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had a great stay overall. Regarding the car park, we apologize for any inconvenience caused . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Great room, very tidy.

Customer review rating 4.5/5

Andrew M. Couples - 08/04/2021 Confirmed reviews ALL

Could fault anything, keep up the good work

Dear Mr. M., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Excellent Hotel very nice food in restaurant

Customer review rating 4.5/5

Leigh W. Couples - 08/04/2021 Confirmed reviews ALL

We loved to hotel and Restaurant food. We were dissapointed as we booked and upgraded to a lake view room or finally. We got rung by a staff member at the hotel saying they would like to upgrade us to a deluxe room. We agreed only to check in and find we lost our lake view and we had a disabled bathroom. We were not happy and complained to reception but they said they couldn't do anything as they were fully book. My wife and I couldnt do anything so had to say in that room. Dissapointed as we have been Accor members for a long time and have spent a lot of money on our travels with Accor. We are considering cancelling our membership.

Dear Mr. W., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had a great stay overall. Regarding the room upgrade , we apologize for any inconvenience caused and we will look into this further to ensure this will not occur in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Love this Hotel and its staff

Customer review rating 5.0/5

Meg D. Families - 08/04/2021 Confirmed reviews ALL

Beautiful comfortable Hotel to enjoy with family. The rooms are elegantly furnished in a contemporary style. Staff are warm and friendly and the food is excellent. Club room a bonus

Dear Ms.D. Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Excellent location and incredible service

Customer review rating 4.5/5

Jimmy K. Families - 07/04/2021 Confirmed reviews ALL

If you are visiting Rotorua, this hotel is definitely one of the best hotels to stay. It has a great location right in the middle of the city centre. The room is modern and clean, the staffs are friendly and the foods at the restaurant are great. Special mention to Anthony for making our dining experience a memorable one.

Dear Mr. K., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Great location

Customer review rating 5.0/5

Alan B. Couples - 07/04/2021 Confirmed reviews ALL

Very comfortable and lovely views of the Lake

Dear Mr. B., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Nice, relaxed and clean stay

TripAdvisor rating 5.0/5

768sudarats 07/04/2021 TripAdvisor review

Friendly and warm welcome on arrival. Well accommodated. Very nice spacious and clean room on the 6th floor. The view was great you could see the lake and the town from our room, just that the balcony blocked the whole view, but good enough. Cleanliness was great.

Pullman Rotorua

TripAdvisor rating 5.0/5

Carol B 04/04/2021 TripAdvisor review

Paul and I really enjoyed our stay at the hotel. staff efficiënt and friendly making sure all needs were met room spacious and clean, comfortable bed.. Bistro dining a culinary delight. parking made easy with a manual fee of $25. on site parking

Our most recent 20 reviews

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