Information message

Pullman Rotorua Hotel 5 stars

Customer review rating 4.4/5 1,828 reviews

ALLSAFE approved hotel

Book this hotel
Meeting Planner ALL

Your loyalty is rewarded

Pullman Rotorua
See on a map
+ 19 Services

Hotel extras

  • ALLSAFE certified

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Hotel location

Pullman Rotorua

1135 Arawa St
3010 rotorua
new zealand

Tel: +6473439750

Check-in from 14h00

Check out up to 11h00

  • By plane

    AUCKLAND AIRPORT At 216km / 134.22 miles

  • By plane

    ROTORUA AIRPORT At 10.4km / 6.46 miles

  • By helicopter

    ROTORUA AIRPORT At 10.4km / 6.46 miles

GPS :-38.134659, 176.252605

Congress centre

  • EVENTS CENTRE 0.75 km / 0.47 mi

Hotel services

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 5 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 130 rooms
    • 8 rooms for people with reduced mobility
    • No family room
    • 26 connecting rooms
    • 130 non-smoking rooms
    • 9 floors
  • Languages spoken at the hotel
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Currency exchange
    • Currency exchange
Access to property
  • Valet Parking Additional charge
    • On site
    • 25 parking spaces
    • Private
    • Valet parking

Your meetings and events

Pullman is introducing a fresh approach to the planning of upscale meetings, conventions, seminars and incentive events.Extensively equipped rooms, innovative break activities, the support and coaching of an Event Manager and "A-la-carte Coaches" are all available to help make your event a success.

Room descriptions and layouts

6 

meeting rooms

From 1 to 150 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • WIFI access

  • Airconditioned meeting room

  • Video equipment

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
Pullman Rotorua

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,828 reviews

TripAdvisor Rating 4.0/5

96 reviews

Central

Customer review rating 4.5/5

Kerry W. Couples - 15/10/2021 Confirmed reviews ALL

When we stay with you, all your staff go out of their way to make our stay memorable

Dear Kerry w., We very much appreciate your comments about your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback, especially regarding our staff. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Emily Lakin-Grant Guest Service Agent

Easy to find

Customer review rating 4.5/5

Roger Couples - 14/10/2021 Confirmed reviews ALL

We were welcomed by lots of happy people & treated very courteously

Dear Mr J., We very much appreciate your feedback regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards, Emily Lakin-Grant Guest Service Agent

No Privacy or dignity

Customer review rating 2.0/5

Ian G. Couples - 13/10/2021 Confirmed reviews ALL

We found the room design very confronting. Even after 23 years of marriage we found the experience spoiled by the room design. Having the shower and toilet in the room without another door was very awkward and made using these facilities unpleasant. Having to listen to someone using the toilet is unacceptable in any hotel. There was nowhere to hang your towel. The table and chairs were far too close to the TV. Design over practicality is a bad design. The staff were lovely and very professional, but we would not return again. We would go to a motel with a separate bedroom and bathroom

Dear Mr G., Thank you for taking the time to tell us about your experience at the Pullman Rotorua. I am sorry that your experience did not quite meet your expectations; please allow me to express my apologies. We appreciate you sharing your concerns regarding the room layout, especially the bathroom, and I will make sure to pass this on to our management team. We thank you for your positive remarks about the staff and will also pass them on to our team. Kind regards, Emily Lakin-Grant Guest Service Agent

very well located, excellent staff great restaurant.

Customer review rating 5.0/5

Kerry M. Families - 13/10/2021 Confirmed reviews ALL

Everything was better than we expected, but particularly the food which was prepared to an exceptional standard particular the meat. same goes for breakfast. Nicely located close to everything – very friendly staff and helpful.

Dear Kerry M., We very much appreciate your feedback regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards, Emily Lakin-Grant Guest Service Agent

Was a great location and had everything we needed close by

Customer review rating 4.5/5

Shane Families - 13/10/2021 Confirmed reviews ALL

Having stayed with you before(just my wife and I), we really enjoyed the hotel and the convenient location so decided to bring our son along for a quick break during the holidays and it was just as enjoyable as a family

Dear Mr S., We very much appreciate your comments regarding your stay at the Pullman Rotorua. I am glad you and your family had an enjoyable time together. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Emily Lakin-Grant Guest Service Agent

Great stay in good location

Customer review rating 5.0/5

Evelyn C. Couples - 08/10/2021 Confirmed reviews ALL

We were warmly greeted at Reception on arrival. No question was too much trouble. Everyone was very helpful. Great view from the view and comfortable bed.

Dear Evelyn C., Thank you so much for your glowing comments regarding your stay here at Pullman Rotorua. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Emily Lakin-Grant Guest Service Agent

Amazingly helpful staff

Customer review rating 3.5/5

John Couples - 07/10/2021 Confirmed reviews ALL

Staff amazing, food good , average room

Dear Mr L., Thank you for taking the time to tell us about your experience at the Pullman Rotorua. We appreciate you sharing your concerns regarding the length of time you had to wait while calling us. I will make sure to discuss this with our team. We thank you for your positive remarks though and will also pass them on to our team. Kind regards, Emily Lakin-Grant Guest Service Agent

Great stay

Customer review rating 5.0/5

Johnny S. Families - 04/10/2021 Confirmed reviews ALL

People were very friendly and helpful. Nothing was an issue. Breakfast the food was excellent. The room was spacious and lovely.

Dear Mr S., Thank you so much for your glowing comments regarding your stay here at Pullman Rotorua. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Emily Lakin-Grant Guest Service Agent

Great stay

Customer review rating 4.5/5

Grahame G. Couples - 04/10/2021 Confirmed reviews ALL

Staff fantastic good service. Hotel extremely impressive and the room very nice. Strange that the toilet and shower were in the room but no problems with it easy to use.

Dear Mr G., Thank you so much for your glowing comments regarding your stay here at Pullman Rotorua. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Emily Lakin-Grant Guest Service Agent

The Best Weekend Stayplace in Rotorua

Customer review rating 4.5/5

Alisons Couples - 03/10/2021 Confirmed reviews ALL

Another enjoyable stay at Pullman. On checkin the ambassador gave me information about the new spa. Great addition to a special weekend break. Lovely room looking out to Lake Rotorua. Enjoyed dinner in Barrel, lovely friendly service. Thank you.

Dear Alison S., Thank you so much for your glowing comments regarding your stay here at Pullman Rotorua. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Kind regards, Emily Lakin-Grant Guest Service Agent

Great short break

Customer review rating 4.5/5

Jonathan Families - 03/10/2021 Confirmed reviews ALL

Nice return to the Pullman, with an awesome location and lovely rooms. The two bugbears remain - $25/night for valet parking is a bit on the nose when it is for an outside park beside the hotel (parking seems to have been something not thought about at all in the hotel design) and no towel rails when accor encourages reuse of towels is a bit incongruous. Friendly and helpful staff, great dining.

Dear Mr S., Thank you very much for taking the time to provide us with feedback regarding your stay here at the Pullman Rotorua. All reviews are welcome and we appreciate any comments and suggestion on how we can improve. Thank you again. Kind regards, Emily Lakin-Grant Guest Service Agent

Good stay

Customer review rating 3.5/5

Nicky Families - 29/09/2021 Confirmed reviews ALL

Thoroughly enjoyed my stay, but I have to say that I wouldn't come again based purely on the bathroom setup. A complete lack of privacy which I found disconcerting. I mentioned this at the time to the receptionist. Bed was fabulous Coffee maker was fabulous Service was fabulous It seems a real pity that I wouldn't come back based on a bathroom layout, but I prefer doing my ablutions in private.

Dear Nicky R., Thank you for taking the time to tell us about your experience at the Pullman Rotorua. We appreciate you sharing your concerns regarding the bathroom layout and have passed this on to our management team. We thank you for your positive remarks though and will also pass them on to our team. Kind regards, Emily Lakin-Grant Guest Service Agent

Great staff, great location, comfortable stay

Customer review rating 3.5/5

Donna Couples - 28/09/2021 Confirmed reviews ALL

We had a good stay at Pullman. Service was great, and the room was great s had everything you needed. The only thing I would consider for next time would be extra or firmer pillows. The restaurant food was decent, I think we expected a bit more. Service made up for that though, staff were great.

Dear Ms B., Thank you for taking the time to tell us about your experience at the Pullman Rotorua. I am sorry that your experience did not quite meet your expectations regarding the quality of the food. We appreciate you sharing your concerns and I will pass this on to our Barrel & Co. team. We thank you for your positive remarks though and will also pass them on to our team. Kind regards, Emily Lakin-Grant Guest Service Agent

Great stay friendly staff

Customer review rating 5.0/5

Roy B. Couples - 28/09/2021 Confirmed reviews ALL

Great room great staff

Dear Roy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Akashia Kiel Guest Service Agent

Great location and outstanding staff

Customer review rating 4.5/5

Ann R. Couples - 28/09/2021 Confirmed reviews ALL

Our 2nd stay at the Pullman. Very comfortable and very welcoming and helpful staff. Our only concern was that the "background" music was not and could make conversations sometime difficult to hear!

Dear Ann R., Thank you for taking the time to tell us about your experience at the Pullman Rotorua. I am sorry that your experience did not quite meet your expectations; please allow me to express my apologies. We appreciate you sharing your concerns regarding the volume of the music and will pass this on to our management. We thank you for your positive remarks though and will also pass them on to our team. Kind regards, Emily Lakin-Grant Guest Service Agent

Great stay again

Customer review rating 4.5/5

Morgan Couples - 28/09/2021 Confirmed reviews ALL

This was our second stay here and it was great once again. Excellent location - walking distance to eat street and other restaurants. Beautiful lobby and bar area with yummy cocktails. Will be back to stay again!

Dear Morgan A., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Akashia Kiel Guest Service Agent.

Overall top marks!

Customer review rating 4.5/5

Lynda H. Friends - 28/09/2021 Confirmed reviews ALL

Well satisfied, fantastic staff, an upgrade of room and a promise on price. Super clean and tidy with all the comforts of home

Dear Lynda H., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Akashia Kiel Guest Service Agent.

Very enjoyable stay

TripAdvisor rating 5.0/5

517evelyn 27/09/2021 TripAdvisor review

The Pullman Hotel was delight. Quite a quirky room. Large and comfortable. Lovely views over the Government Gardens and Lake. The staff were outstandingly friendly and helpful. The restaurant was excellent.

Ticks almost all the boxes

TripAdvisor rating 4.0/5

MGA1600 Business - 19/08/2021 TripAdvisor review

This Pullman has a high standard of service, well appointed rooms and extremely well located (with excellent lake views from my room 509). The only disappointment was the lack of an executive lounge or cocktail service (which I enjoyed greatly on my previous visit)

Weekend away

TripAdvisor rating 5.0/5

59paulj 02/08/2021 TripAdvisor review

We love staying at this hotel as it well presented, The staff are absolutely fabulous from housekeeping to waitress and the front desk, they always make us feel so welcome. It is so close to most attractions and walking distance to the polynesian pools. We have another booking for latter this month.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby