Pullman Rotorua Hotel 5 stars

Customer review rating (ALL Rating) 4.4/5 2,066 reviews

ALLSAFE approved hotel

Information message

Pullman Rotorua
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+ 19 Services

Hotel extras

  • ALLSAFE certified

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Hotel location

Pullman Rotorua

1135 Arawa St
3010 rotorua
new zealand

Check-in from 14h00

Check out up to 11h00

  • By plane

    AUCKLAND AIRPORT At 216km / 134.22 miles

  • By plane

    ROTORUA AIRPORT At 10.4km / 6.46 miles

  • By helicopter

    ROTORUA AIRPORT At 10.4km / 6.46 miles

GPS:-38.134659, 176.252605

Congress centre

  • EVENTS CENTRE 0.75 km / 0.47 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Your meetings and events

Pullman is introducing a fresh approach to the planning of upscale meetings, conventions, seminars and incentive events.Extensively equipped rooms, innovative break activities, the support and coaching of an Event Manager and "A-la-carte Coaches" are all available to help make your event a success.

Room descriptions and layouts

meeting rooms

From 1 to 150 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • WIFI access

  • Airconditioned meeting room

  • Video equipment

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
Pullman Rotorua

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,066 reviews

TripAdvisor Rating 4.0/5

101 reviews

No carpark

Customer review rating 3.5/5

Kyu Families - 19/01/2022 Confirmed reviews ALL

Booked city view room online. Checked in and got room 118 which has no view at all. All we could see was side of adjacent building real close. Asked to change the room which was done to 3rd floor. Room was clean and room service was good. Climate control works great. No carpark, no swimming pool, no sauna or spa is real negative of this hotel. Carpark they charge $45 per night so real price of stay is room charge +$45

Dear Kyu C., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I defiantly pass negative points as you have mentioned to higher management. in Future we try to come up with good solution. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vidhan Shah, Assistant Manager Pullman Rotorua.

Great stay

Customer review rating 4.5/5

Eruera Couples - 19/01/2022 Confirmed reviews ALL

Great venue and accommodation

Dear Peter B., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vidhan Shah, Assistant Manager. Pullman Rotorua,

Well located

Customer review rating 5.0/5

Anna D. Couples - 18/01/2022 Confirmed reviews ALL

I love how the hotel is centrally located, near the lake, government park, shops and restaurants.

Dear Anna D., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Pullman Rotorua Team.
Customer review rating 2.0/5

Fin Couples - 18/01/2022 Confirmed reviews ALL

Not very welcoming, overall low standard for a 5 star. Not cleaned to a high standard. Open milk in the fridge when arrived, missing amenities, no information. Was a touch disappointed…

Dear Lydia C., Thank you for taking the time to tell us about your experience at the Pullman Rotorua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vidhan Shah, Assistant Manager, Pullman Rotorua.

Good stay

Customer review rating 4.5/5

Jonathan K. Couples - 18/01/2022 Confirmed reviews ALL

Central location with friendly staff !

Dear Jonathan k., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Pullman Rotorua Team.

Rotorua get away

Customer review rating 4.5/5

Paul Couples - 18/01/2022 Confirmed reviews ALL

Great location, very well appointed, lovely restaurant and friendly helpful staff

Dear Paul M., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vidhan Shah, Assistant Manager, Pullman Rotorua.

Not up to a 5 star standard

Customer review rating 3.5/5

Ejl Couples - 18/01/2022 Confirmed reviews ALL

I arrived and was told I couldn’t check in but once I said I was platinum status she looked to see that my room was ready, not a good start even if I wasn’t platinum status they should of checked to see if the room was ready and let the guest in. The executive lounge is shut I blame “covid cuts” since every other executive lounge at Accor nz hotels are open. Check out my booking said it was pre paid even showed the booking confirmation to the staff but I had to pay since there system said I hadn’t so need to fix any type of communication error from Accor to Pullman. Staff are not up to a 5 star standard if comparing to sofitel most don’t know what they are doing. I wouldn’t recommend staying here unless things change I will stay at the Novotel which has free on-site parking not $45, closer to the lake, room amenities are not much less and the bathroom actually has privacy unlike here and the restaurant is not a rip off nearly $60 for a steak and that’s just it no vegetables etc

Dear Elliot l., We very much appreciate you taking the time to share your comments about The Pullman Rotorua. We sincerely apologize for the inconvenience you have experienced on your stay. We constantly strive to improve the quality of our services so we are grateful you are able to share your concerns with us. Regarding these issues we will do our due diligence and fine tune immediately. However we are glad that your experience overall was positive. Thank you again for sharing your experience, and we hope we can make your next stay better than the last. Sincerely, Rotorua Pullman Guest Service Agent, Carl Stone.

Great stay

Customer review rating 4.0/5

Kayla Couples - 18/01/2022 Confirmed reviews ALL

Such a awesome room we stayed I'm, nice and clean, large space which we loved and had the best sleep on the compy king size bed. Awesome stay. Was a little gutters there was no pay wave so had to go back to Hamilton to get my credit card but apart from that all good.

Dear Kayla M., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Pullman Rotorua Team.

Good stay

Customer review rating 4.0/5

Hiria Couples - 17/01/2022 Confirmed reviews ALL

Check in was good, however, it was lucky that I heard the other reception staff explain the key when in elevator (in defence for our reception staff, she was in training). The room was nice and tidy other than food left in the fridge from other customers. Phoned reception and they were up in a flash to get rid of it. The gym equipment/ gym was awesome. Just had trouble connecting to Wi-Fi and TV even after following instructions. The bar staff were lovely and accomadating. Very friendly!! Breakfast was cold by the time we got to restaurant. Both chefs and restaurant staff were very friendly and were there if we needed assistants. Checkout was awesome. Carl broke things down for me when it came to payment. All in all a good stay. Thank you!

Dear Louanne W., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also apologize for the issues with the food left behind as well as trouble with Wifi and TV connection. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Gurinder Singh Assistant Manager

Well Done

Customer review rating 4.5/5

Criss Couples - 17/01/2022 Confirmed reviews ALL

Just a one night stay - up to expectation.

Dear Criss E O., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely Gurinder Singh Assistant Manager

Good stay

Customer review rating 4.0/5

Delishia Couples - 16/01/2022 Confirmed reviews ALL

It was good. We had great service from Carl. He made sure we were comfortable and explained all costs involved

Dear Rohan B., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pullman Staff.

Lovely experience as always

Customer review rating 4.5/5

Jackie Families - 15/01/2022 Confirmed reviews ALL

I suppose everything is just right. But it was just a bit hustle and bustle in the morning.

Dear Jackie X., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do apologize for any issues you may have encountered during checkout. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely Gurinder Singh Assistant Manager

Weirdly designed rooms

Customer review rating 3.0/5

Tory Business - 15/01/2022 Confirmed reviews ALL

The toilet is basically IN the room. It’s weird and I won’t be recommending this place. Staff were wonderful.

Dear Tory W., Thank you for taking the time to tell us about your experience at the Pullman Rotorua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely Gurinder Singh Assistant Manager

Friendly staff who made you feel valued

Customer review rating 5.0/5

H. Couples - 15/01/2022 Confirmed reviews ALL

This is our second weekend stay at the Pullman and has become a favourite of ours. Location is amazing, rooms are lush but its is the staff that makes this place successful. Thank you

Dear Bronwyn H., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely Gurinder Singh Assistant Manager

Situated in the heart of town

Customer review rating 4.0/5

Jan W. Couples - 13/01/2022 Confirmed reviews ALL

The rooms were well appointed. We had a lovely view of the lake. Staff were very friendly and the meals were lovely

Dear Jan W., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologize for the issue with the food not hot enough, I will certainly pass your feedback to the kitchen team to make sure we learn from this and improve. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely Gurinder Singh Assistant Manager

Good stay

Customer review rating 4.5/5

Lenin P. Families - 13/01/2022 Confirmed reviews ALL

As Platinum members we tried Pullman for the first time. Very impressed. Disappointed that we didn’t have free parking for a completely electric vehicle like Sofitel and Novotel? But we charged overnight at Pullman. $45 per night is very excessive .

Dear Lenin P., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologize if you didn't like the $45 valet car parking, we hope our price will be more appealing in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely Gurinder Singh Assistant Manager

Very enjoyable stay

TripAdvisor rating 5.0/5

517evelyn 27/09/2021 TripAdvisor review

The Pullman Hotel was delight. Quite a quirky room. Large and comfortable. Lovely views over the Government Gardens and Lake. The staff were outstandingly friendly and helpful. The restaurant was excellent.

Ticks almost all the boxes

TripAdvisor rating 4.0/5

MGA1600 Business - 19/08/2021 TripAdvisor review

This Pullman has a high standard of service, well appointed rooms and extremely well located (with excellent lake views from my room 509). The only disappointment was the lack of an executive lounge or cocktail service (which I enjoyed greatly on my previous visit)

Weekend away

TripAdvisor rating 5.0/5

59paulj 02/08/2021 TripAdvisor review

We love staying at this hotel as it well presented, The staff are absolutely fabulous from housekeeping to waitress and the front desk, they always make us feel so welcome. It is so close to most attractions and walking distance to the polynesian pools. We have another booking for latter this month.

Another enjoyable stay in comfortable hotel

TripAdvisor rating 5.0/5

alisonsRotorua 31/07/2021 TripAdvisor review

Warm and cosy for a Winter stay. Felt very welcome as a returning guest. Lovely lake view room where we could enjoy stunning sunrise over Lake Rotorua. Great breakfast served with smiles. Thank you Pullman team.

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