Swissôtel Al Maqam - Tower F 5 stars

It was a nice experience from check in to check out

Room not allocated as per registered. Later requested to change the room as per requested and done, loss the time for changed. Wheel chair booked during booking but after several request till check-out wheel chair not available.

We have good experience about your Hotel because w e three rims staying your hotel last on year. Everything OK but on problem for breakfast. Every morning present same food and I have discus with other country people which are there, so every person has suggest change the breakfast menu system.

Amazing view of Kaaba and very close to Haram. Staff were so polite and helpful. Staff at the restaurant were so busy so they delay when you ask for their help but they have one Egyptian waiter who was so helpful brining our tea but overall experience was superb and will definitely rebook it again

Very nice hotel for Umroh

Everything was great! Location is amazing few meters from Haram. Kabba View Room provides an exceptional spiritual experience. Food Court in clock tower has plenty of options. Breakfast in Al Khairat Restaurant has variety of options, staff is great but there is a need to increase and be attentive to making up tables and attending to guest on tables. Room was great, pillows were painfully uncomfortable. Toilet didn't had hair dryer.

Your rooms very clean everything requested is provided like tea water etc.

Loved the haram view

This was our 4th stay at this property. We love the location. It is a minute walk to the haram. The staff is excellent. Now some of the staff at the restaurant remember us & always arrange hot tea at the breakfast.

It was a fantastic day everyone & everything were gone smoothly thanks

Staff's are all good, especially in reception Mr. Yasar was very friendly, the room was very clean and the service provided was excellent, breakfast was gud and the best part is the view of Holy Kabba and location was best....

There should be especial discount for frequent customers

I would surely use the same hotel

Service is not good . I called service 2/3 times to give me coffee in room . But no one gave me coffee . Besides bell man Shaheen is awesome person . He is very helpful man . I wish his promotion in the job . Thank you .

“Everything is just perfect in the place, let's begin with the most important thing which is praying and going down from the Room to the Haram, it only takes you 10 min to be inside the roof of the Holy Mosque. Each set of floors has 6 elevators, so I think there is more than 18 elevator to take you anywhere. I had problems before with the set of elevators I take before with other hotels, as I had to take 3 of them to reach the ground floor. Rooms are very nice equipped with everything, 2 big queen beds, with a TV and lots of Drawers, 2 closets with a Safe and Laundry service. Katel with Tea and Coffee, a desk lots of Lights around you L, a controllable quite air-condition. A Controllable volume for the inside Speakers of Haram. Toilets are cool, A disposable razor , I used it. Well it's 5 star for sure. Room service was good, check in was busy as usual as it was a weekend on Friday. The Breakfast was amazing”