Hotel - Swissôtel Al Maqam - Tower F
Swissôttel Hotel Swissôttel Hotel

Swissôtel Al Maqam - Tower F

4.3/5 5,574 reviews
  • The hotel has wifi WIFI/Internet Access
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Catering

  • 1 restaurant(s)
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Hotel location

Our rooms

Swissôtel Al Maqam Makkah genuine and contemporary 1,624 rooms and suites carry an embracing atmosphere to provide the serenity and peace of mind you need.5 Accommodation options and 3 breath-taking views ensuring a very spiritual and unique stay with unmatched tranquillity.

  • 1,624 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 ALL Rating 5,574 reviews

Our guest reviews for
Swissôtel Al Maqam - Tower F

100% genuine reviews from our guests

Find out more
Tariq Z. K. Families - 14/02/2020 Confirmed reviews ALL
« Great Stay »

It was my second stay and I found it extremely comfortable and convenient. The breakfast needs improvement as it doesn't have variety !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Tariq, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon! Yours sincerely The Management

Shadi M. Families - 14/02/2020 Confirmed reviews ALL
« Perfect in all aspects »

It was a nice experience from check in to check out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Shadi, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon! Yours sincerely The Management

Altaf M. Families - 12/02/2020 Confirmed reviews ALL

Room not allocated as per registered. Later requested to change the room as per requested and done, loss the time for changed. Wheel chair booked during booking but after several request till check-out wheel chair not available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Altaf M., Thank you for taking the time to tell us about your experience at the Swissôtel Al Maqam - Tower F. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Md S. I. Families - 12/02/2020 Confirmed reviews ALL
« is good »

We have good experience about your Hotel because w e three rims staying your hotel last on year. Everything OK but on problem for breakfast. Every morning present same food and I have discus with other country people which are there, so every person has suggest change the breakfast menu system.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Shahidul Md, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon! Yours sincerely The Management

Mahmoud H. Families - 11/02/2020 Confirmed reviews ALL
« Well located and luxurious »

Amazing view of Kaaba and very close to Haram. Staff were so polite and helpful. Staff at the restaurant were so busy so they delay when you ask for their help but they have one Egyptian waiter who was so helpful brining our tea but overall experience was superb and will definitely rebook it again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mahmoud, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon! Yours sincerely The Management

Tachta Families - 10/02/2020 Confirmed reviews ALL
« Well Location & View »

Very nice hotel for Umroh

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Tachta, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon! Yours sincerely The Management

Bilal Z. Couples - 07/02/2020 Confirmed reviews ALL
« Good Location & Cooperative Staff »

Everything was great! Location is amazing few meters from Haram. Kabba View Room provides an exceptional spiritual experience. Food Court in clock tower has plenty of options. Breakfast in Al Khairat Restaurant has variety of options, staff is great but there is a need to increase and be attentive to making up tables and attending to guest on tables. Room was great, pillows were painfully uncomfortable. Toilet didn't had hair dryer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bilal, Thank you for taking the time to tell us about your experience at the Swissôtel Al Maqam - Tower F. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies, meanwhile, I assure you that we will contact you at the soonest to hear from you and do the needful, We look forward to welcoming you in the near future and have the pleasure of serving you once again. Yours sincerely The Management

Faruk S. Couples - 04/02/2020 Confirmed reviews ALL
« Well located »

Your rooms very clean everything requested is provided like tea water etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Faruk, Thank you for taking the time to tell us about your experience at the Swissôtel Al Maqam - Tower F. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies, meanwhile, I assure you that we will contact you at the soonest to hear from you and do the needful, We look forward to welcoming you in the near future and have the pleasure of serving you once again. Yours sincerely The Management

Mohammad U. Couples - 04/02/2020 Confirmed reviews ALL
« Very nice over all »

Loved the haram view

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mohammad, Thank you for taking the time to tell us about your experience at the Swissôtel Al Maqam - Tower F. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies, meanwhile, I assure you that we will contact you at the soonest to hear from you and do the needful, We look forward to welcoming you in the near future and have the pleasure of serving you once again. Yours sincerely The Management

Adnan A. K. Couples - 04/02/2020 Confirmed reviews ALL
« Best location. »

This was our 4th stay at this property. We love the location. It is a minute walk to the haram. The staff is excellent. Now some of the staff at the restaurant remember us & always arrange hot tea at the breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Adnan, Thank you for taking the time to tell us about your experience at the Swissôtel Al Maqam - Tower F. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies, meanwhile, I assure you that we will contact you at the soonest to hear from you and do the needful, We look forward to welcoming you in the near future and have the pleasure of serving you once again. Yours sincerely The Management

Ahmed M. Families - 04/02/2020 Confirmed reviews ALL
« Everything good »

It was a fantastic day everyone & everything were gone smoothly thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ahmed, Thank you for taking the time to tell us about your experience at the Swissôtel Al Maqam - Tower F. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies, meanwhile, I assure you that we will contact you at the soonest to hear from you and do the needful, We look forward to welcoming you in the near future and have the pleasure of serving you once again. Yours sincerely The Management

Hafiz R. Families - 04/02/2020 Confirmed reviews ALL
« Over All gud experience.. »

Staff's are all good, especially in reception Mr. Yasar was very friendly, the room was very clean and the service provided was excellent, breakfast was gud and the best part is the view of Holy Kabba and location was best....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hafiz, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon! Yours sincerely The Management

Dr S. J. Z. Families - 04/02/2020 Confirmed reviews ALL
« Good stay »

There should be especial discount for frequent customers

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Syed, Thank you for taking the time to tell us about your experience at the Swissôtel Al Maqam - Tower F. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies, meanwhile, I assure you that we will contact you at the soonest to hear from you and do the needful, We look forward to welcoming you in the near future and have the pleasure of serving you once again. Yours sincerely The Management

Ayesha Families - 04/02/2020 Confirmed reviews ALL
« Well located and well maintained great stay »

I would surely use the same hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Riyaz, Thank you for taking the time to tell us about your experience at the Swissôtel Al Maqam - Tower F. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies, meanwhile, I assure you that we will contact you at the soonest to hear from you and do the needful, We look forward to welcoming you in the near future and have the pleasure of serving you once again. Yours sincerely The Management

Tayeb L. Couples - 30/01/2020 Confirmed reviews ALL
« Well located and close to everything. »

Service is not good . I called service 2/3 times to give me coffee in room . But no one gave me coffee . Besides bell man Shaheen is awesome person . He is very helpful man . I wish his promotion in the job . Thank you .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Arzina, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon! Yours sincerely The Management

Yehia E. Solo - 29/01/2020 Confirmed reviews ALL
« Everything was just great »

“Everything is just perfect in the place, let's begin with the most important thing which is praying and going down from the Room to the Haram, it only takes you 10 min to be inside the roof of the Holy Mosque. Each set of floors has 6 elevators, so I think there is more than 18 elevator to take you anywhere. I had problems before with the set of elevators I take before with other hotels, as I had to take 3 of them to reach the ground floor. Rooms are very nice equipped with everything, 2 big queen beds, with a TV and lots of Drawers, 2 closets with a Safe and Laundry service. Katel with Tea and Coffee, a desk lots of Lights around you L, a controllable quite air-condition. A Controllable volume for the inside Speakers of Haram. Toilets are cool, A disposable razor , I used it. Well it's 5 star for sure. Room service was good, check in was busy as usual as it was a weekend on Friday. The Breakfast was amazing”

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yehia, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon! Yours sincerely The Management

Muhammed A. Families - 29/01/2020 Confirmed reviews ALL
« Poor management »

The check in was basically a nightmare there weren't enough places to sit, no one asked to take our luggage, the receptionist was extremely rude, kept talking in a condescending tone, we didn't know the check in time, so I asked if I could get the room earlier, he said that's not his problem everything was mentioned on booking.com and if we didn't like it we can leave, after 3 hours we got our room, the hallway in front of the room had a bad smell, the room had lots of hair on the carpet and there were weird marks on the quilts, the next day at breakfast when we asked for someone to clean the table he just used a rag to shove off the bits of food onto our chairs, in which he then told us to sit and didn't clean, at checkout no one asked to take our luggage to the car, unfortunately I will not be staying here again and will not recommend this to anybody

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muhammad A., Thank you for taking the time to tell us about your experience at the Swissôtel Al Maqam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Khandaker R. Families - 12/01/2020 Confirmed reviews ALL
« Close to haram nice n clean »

Easy walk to haram, stayed in level 31, lifts were reasonably fast, checkin process was slow, room boy Mohammad babul was very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khandaker R., We very much appreciate your comments regarding your stay at the Swissôtel Al Maqam - Tower F. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Kamal I. Families - 08/01/2020 Confirmed reviews ALL
« Dr »

Great but short experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kamal, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon! Yours sincerely The Management

Riedwaan S. Families - 07/01/2020 Confirmed reviews ALL
« mr »

We were very unhappy to get to the hotel and being told our rooms is not interleading. Every time we were being told we should sort out with the agent. We were practically forced to take a Kaabah view at an extra cost of 5200 riyals.(agent not needed) We have chosen the Al Maqam 3 years in sucession. We reported a problem with the warm water in room 4626 ON three occasions we were being told by the maintenance people we have to run the water 10 to 15 min before we get hot water. We eventually gave up and showered with cold water.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rudewaan S., Thank you for taking the time to tell us about your experience at the Swissôtel Al Maqam - Tower F. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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