Swissôtel Al Maqam Makkah 5 stars

Customer review rating (ALL Rating) 4.4/5 2,142 reviews

Hotel extras

  • Panoramic Kaaba and haram views

  • Exclusive direct access to haram

  • Connected to the clock towers complex, Makkah's biggest shopping mall

  • Located 100m steps away from Grand Mosque

  • Family friendly accommodation with special treats for our young guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Swissôtel Al Maqam Makkah

King Abdul Aziz Endowment, Tower F Ibrahim Al Khaleel St, 21955
21955 Al Maqam
Saudi Arabia

GPS:21.429729, 39.828369

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar

Our accommodation(s)

Swissotel Al Maqam Makkah is authentic and modern. 1,624 rooms and suites carry an embracing atmosphere to provide the serenity and peace of mind you need. 5 Accommodation options and 3 breath-taking views ensuring a very spiritual and unique stay with unmatched tranquillity.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,142 reviews

TripAdvisor Rating  4.0/5  2,793 reviews

Do not stay at Swisshotel Makkah

TripAdvisor rating 1.0/5

Abdelnoor Couples - TripAdvisor review

This is the worst hotel in the whole of Mecca let alone in the clocktower. I urge people to stay well away from this property where the most rudest people work. They treat you like menials who are there to annoy them. The concept of customer service is nil. The facilities are also, third rated for the amount of money they charge you. Better stay at another property particularly if you are non-arab. I really do not have the words to describe the terrible experience myself and my disabled wife had there. Please stay somewhere else. WORST POSSIBLE HOTEL IN THE WORLD And I have travelled half of the world on business.

My experience

TripAdvisor rating 5.0/5

Heba E TripAdvisor review

Service is very good and perfect view , also there is a speaker in the room for haram praying so I can pray in my room There is a variety in food and it’s taste so good They clean the room perfectly every day

Excellent location value for money if you a member great breakfast lovely rooms

TripAdvisor rating 5.0/5

ziyaadlimbada Families - TripAdvisor review

Excellent location great breakfast lovely rooms lovely front staff ruwabi well done will def stay here again as it was my 3rd time here and being a member u never get disappointed we had 2 rooms and was satisfied with everything only the bathrooms need serious attention

Dear Guest, thank you for your positive feedback on our location near Haram, breakfast, room, and staff service. We will surely share your positive feedback with Ms. Ruwabi. We assure you that your comment about the bathroom maintenance has been taken into action to improve our services. We hope to welcome you again soon.

Extremely Helpful Staff

TripAdvisor rating 5.0/5

lobna b TripAdvisor review

From the beginning the experience has been wonderful. Just a big thank you to Mr Nasser for being so helpful and helping me throughout my stay; I was extremely grateful and satisfied with the service from Mr Nasser, and due to this reason I would like to come back with the rest of my family from London, not forgetting his collegue Muhaned who was very nice. I would also like to thank miss Nahla she was very kind and helpful too. From Leila

Dear Guest, thank you for your positive feedback on our staff service. We will surely share your positive feedback with Mr. Nasser, Mr. Muhaned, and Ms. Nahla. We are more than glad that you had a Swiss Vitality experience. We are waiting for your next visit.

Feedback

TripAdvisor rating 5.0/5

315humaa Families - TripAdvisor review

Very nice room service,cooperative staff,dinner and lunch is very delicious,staff is very helpful and professional..memorable stay at hotel.its very near to makkah,roomview of makkah,confortable rooms

Dear Guest, thank you for your positive feedback on our room service, staff service, dinner, and lunch. It’s our pleasure to have you at Swissotel Makkah and we are waiting for your next visit.

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Other web-users rate our hotel

  • 3,815 reviews 8.9/10 Location
  • 3,302 reviews 7.3/10 Room
  • 9,248 reviews 9/10 Service
  • 109 reviews 4.6/10 WiFi
  • 1,500 reviews 8.1/10 Cleanliness
  • 1,167 reviews 8.3/10 Breakfast
  • 1,161 reviews 8.4/10 Food

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