Raffles Shenzhen

Raffles Shenzhen

Customer review rating (ALL Rating) 4.8/5 392 reviews

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Hotel extras

  • Labelled ALLSAFE

  • Gourmet cuisine ranging from Japanese and Chinese classics to French patisserie

  • 1,500 square meters of spa and wellness facilities including fitness center with Technogym.

  • State-of-the-art event spaces including a Grand Ballroom and eight meeting rooms

ALLSAFE approved hotel

Hotel location

Raffles Shenzhen

T7, One Shenzhen Bay, 3008 Zhongxin Road
518054 Shenzhen
China

  • By plane

    BAOAN INTL AIRPORT At 27km / 16 miles - Shuttle paying

GPS:22.505775, 113.942252

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

With 3,000 square metres of luxury event space, our five-star hotel in Shenzhen is the stand-out choice for anything from private board meetings to society wedding receptions. Choose from eight meeting rooms and a stunning Grand Ballroom for 1,000 guests. To ensure that your event runs seamlessly, all venues are equipped with the latest technology including touch-screen display systems and surround sound audio. You will also benefit from the expertise of our professional planning and catering services.

Room descriptions and layouts

meeting rooms

From 1 to 1,000 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

With sleek wooden floors and Chinese artworks set against a creamy palette, accommodations at Raffles Shenzhen are amongst the city's largest. Each one stuns with full-length bay and skyline panoramas, while suites include generous separate living areas. Our range of luxuriously appointed guestrooms & suites are complemented by the stunning view of the beautiful Shenzhen Bay and oversee Hong Kong. Guests' experiences are enhanced by unmatchable personalization, in an atmosphere of timeless elegance.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  392 reviews

TripAdvisor Rating  5.0/5  1,193 reviews

Certificate of excellence 2022

Top location + Top service

TripAdvisor rating 5.0/5

007zhengs Business - TripAdvisor review

When first time visiting this hotel, I realized it’s located right at the heart of the Nanshan District’s upper area just like the Up-east Side of New York City! The view at the hotel, especially from the GYM and the pool is just amazing. Apart from the location and the view which somehow might be a given from the day the hotel opened its business, the services delivered by its staff, especially at the GYM is impressive. Max is the one who helped me when I was there exercising. From experience, he could tell I like doing exercise a lot and so he suggested me to try the pool and said “you won’t regret(trying it)”. Well that is really an understatement for sure and I found it even more fun hanging in the pool whiling enjoying the view from the window! The staff may not be as senior as those typically found in the US/Canada, but they are quite attentive and can quickly get to know your needs like what Max did. Overall, a great stint at the hotel and look forward to it next time visiting Shenzhen.

Dear 007zhengs, Thank you for choosing Raffles Shenzhen and sharing your comments on your recent stay with us. I‘m delighted to learn that you enjoyed our view, iconic location and service experience, especially the excellent service from lifeguard Max. I have shared your valuable comments to our team here and it definitely encourage us to deliver the Raffles experience consistently each and every time. Much appreciated for your compliments and we all look forward to welcoming you back soon. Sincerely, Samuel Wong General Manager

Review for Raffles Shenzhen

TripAdvisor rating 5.0/5

albertwithta Solo travel - TripAdvisor review

The Skyline view and the Shenzhen Bay view is excellent. The hotel is clean and stylish. The food is delicious. I would like to thank Frieda Shaheen and 徐潇凡 (Xu Xiaofan) for the good service. Keep up the good work.

Dear albertwithta, Thank you for choosing Raffles Shenzhen and sharing your comments on your recent stay with us. I was delighted to learn that you enjoyed the skyline landscape and Shenzhen Bay view and service experience provided by our talents, especially the service of Frieda and Shaheen. And I have also shared your valuable comment to our team here and this will definitely encourage us to deliver the Raffles experience consistently each and every time. Arrive as guests, leave as friends, and return as family. Much appreciated for your compliments and we all look forward to welcoming you back soon. Sincerely, Samuel Wong General Manager

Perfect Proposal in the Raffles Suite

TripAdvisor rating 5.0/5

sdE8589AV TripAdvisor review

I rarely write reviews, if not at all, but since it was such a great stay, I decided to write this post to thank the butlers. In terms of the room features, what you see in their VR is what you get exactly, so I won't go too much into details about how positive it was. I believe the attached photos speak for themselves. In terms of service: As a non-Chinese speaker, it would have been very difficult to fully prepare the proposal by myself in Shenzhen. However, the butler team went above and beyond to assist in decorating the Suite in great details. To just mention a few: (1) reaching out to flower decoration vendors, and translating back and forth until i was happy with the exact layout for a few days until late evenings, (2) full coordination from the front door team to the reception team to ensure that the surprise proposal didn't get caught out!:) (At least 6-10+ butlers played along with the surprise plot, which is no easy feat). (3) personalised letters, (additional) flowers, restaurant and taxi bookings, etc. To keep it brief i will stop here but the service was a top notch! Special thanks to (my apologies if i missed out anyone or used wrong names..): - Sharro: extremely grateful for coordinating with me and the service provider to the last minute on the exact layout and advised me in great depth in every step of the process. She worked extremely hard even during her after work hours to ensure that the set-up was flawless. This would have not been possible without your help! - Rainie: Thank you for recommending service providers and ensuring that the right room was selected for the special occasion, and providing personalised gifts, as well as coordinating with Sharro and the team to organise the process. - Eileen: In the reception ensured that the check-in went seamlessly and the surprise plot didn't get caught out. Also, in the morning, thank you for proactively providing extra bespoke services and late-checkouts. - The two gentlemen in the reception area last night (Steven and one more gentlemen), as well as the first floor female butler (so sorry didn't catch the name): thank you for ensuring that everything went so smoothly last night and ensured that there was no last minute hiccups to the surprise! Also, thank you for providing the IT support with screen sharing to fix the video issues!!! P.S: Decided not to upload the living room area for privacy purposes but it was basically a candle light path theme.

Dear dkE8589AV, Thank you for choosing Raffles Shenzhen and sharing your comments on your recent stay with us. Please accept the sincere congratulations from Raffles Shenzhen! I was very delighted to read that you enjoyed the perfect proposal in Raffles Suite. At the same time, I'm glad that our butler team in the hotel have provided attentive services for your proposal setup and created a romantic memory for you. And I have also shared your valuable comment to our team here and this will definitely encourage us to deliver the Raffles experience consistently each and every time. Arrive as guests, leave as friends, and return as family. Much appreciated for your compliments and we all look forward to welcoming you back soon. Sincerely, Samuel Wong General Manager

Highly recommended to Raffles Shenzhen

TripAdvisor rating 5.0/5

yannyx2021 Families - TripAdvisor review

Thanks Steven for organizing the nice room for us! It’s a fantastic ocean view room. Even we checked in late, but he prepared everything we needed, so touch! Once again, thanks Steven! We will stay here next time we come to Shenzhen!

Dear yannyx2021, Thank you for choosing Raffles Shenzhen and sharing your comments on your recent stay with us. I was very delighted to read that you enjoyed our fantastic Shenzhen Bay view and service experience, especially the service of Steven. And I have also shared your valuable comment to our team here and this will definitely encourage us to deliver the Raffles experience consistently each and every time. Arrive as guests, leave as friends, and return as family. Much appreciated for your compliments and we all look forward to welcoming you back soon. Sincerely, Samuel Wong General Manager

Good experience

Customer review rating 5.0/5

Paul H. Friends - Confirmed reviews ALL

Location is good. It has everything we need. Great bed

Dear Mr C., Thank you very much for staying at Raffles Shenzhen and taking time to share your experience with us! We delighted to learn that you had an excellent experience with us, and thank you for your compliments on our location and facilities. Mr C., once again, thank you for your patronage to Raffles Shenzhen. My team and I are very much looking forward to your next adventure to One Shenzhen Bay for another pampering stay! Samuel Wong General Manager Raffles Shenzhen

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Other web-users rate our hotel

  • 561 reviews 9.3/10 Location
  • 1,142 reviews 9/10 Room
  • 1,636 reviews 8.7/10 Service
  • 10 reviews 8.2/10 WiFi
  • 623 reviews 9.7/10 Vibe
  • 377 reviews 8.1/10 Amenities
  • 349 reviews 8.3/10 Breakfast
  • 145 reviews 7.3/10 Cleanliness

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