Fairmont Wuhan

Customer review rating 4.3/5 139 reviews

ALLSAFE approved hotel

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Fairmont Wuhan
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+ 21 Services

Hotel extras

  • Labeled ALLSAFE

  • Central location near corporate offices and the popular Jianghan Road shopping area.

  • Extensive wellness facilities including an ind oor glass-ceilinged pool, a spa and a gym.

  • Five distinctive dining options, from a chic café to a modern regional Chinese restaurant.

  • Over 2,000 square metres of meeting and event space including the glamorous Grand Ballroom.

Hotel location

Fairmont Wuhan

249 Huaihai Road
Jianghan District
430023 wuhan
china

Tel: +862783698888

Fax: (+86)27/83698808

Check-in from 14h00

Check out up to 12h00

  • WUHAN BUSINESS CENTER :  LINE 3 & Line 7, Exit K

  • By plane

    WUHAN TIANHE At 26km / 16.16 miles

  • By train

    HANKOU RAILWAY At 2.7km / 1.68 miles

GPS :30.598859, 114.250471

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 3 Restaurants
  • One Bar
  • Breakfast
    • Buffet Additional charge
Meetings/Events
  • 9 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 315 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 315 non-smoking rooms
    • 20 floors
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Parking Lot
    • On site
    • Public
    • Electric car recharging units 22 kVA
Well-being
  • Indoor Swimming Pool
    • Covered
    • On site
  • Fitness Center
    • On site
    • Jacuzzi/Whirlpool bath
    • Massage
    • Sauna room
Family
  • Services for children
    • Childrens Club for 6 to 12 years
    • Childrens Club for 3 to 6 years
    • Video game area
    • Childrens Club for 4 to 6 years

Your meetings and events

From corporate presentations and lavish banquets to a wedding in the chapel, our 5-star hotel in Wuhan can accommodate any type of gathering. Nine well-appointed spaces range from a 16-seat boardroom to the Grand Ballroom with space for 1,020 guests.In addition to free Wi-Fi, our facility offers state-of-the-art technology and an expert catering team. Attending a conference near the hotel at Wuhan International Convention and Exhibition Center? Our meeting rooms are ideal for team breakout sessions.

Room descriptions and layouts

9 

meeting rooms

From 1 to 1,020 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Combining clean lines with classic elements such as silk carpets, all 318 rooms and suites at our Wuhan luxury hotel include Nespresso coffee machines and rain showers. Suites offer privileges like exclusive lounge access, and some have kitchenettes.

Our guest reviews for
Fairmont Wuhan

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

139 reviews

Staff not so efficient

Customer review rating 2.0/5

Kat Business - 11/10/2021 Confirmed reviews ALL

Stay was ok - but I am encountering problem with point registration to my membership account and the staff is not very responsive. I keep chasing her to reply but she is just too slow on following up, which shows she doesn’t care enough.

Very Pleasant Stay

Customer review rating 4.5/5

G Families - 07/10/2021 Confirmed reviews ALL

Room was extremely comfortable, though one of the rooms we reserved had some smoke residue. Wasn’t a big issue for the occupant so we didn’t bring it up. Staff was helpful and courteous, clean staff was quick to clean up the room and refilled items that were used. Aside from the smoke issue, seems like we were having issues with the light switch. For example, tried to get the bathroom light into the soft mode but doesn’t seem like it was getting any dimmer than the bright mode. Wish there was a night mode for the bathroom lights, otherwise it lit up the bedroom quite a bit.

Good facility. Nice breakfast bar.

Customer review rating 5.0/5

Yilun C. Business - 01/10/2021 Confirmed reviews ALL

Clean, tidy, good shampoo from LE LABO. Nice surprise.

generally OK

Customer review rating 3.0/5

Anonymous Business - 28/07/2021 Confirmed reviews ALL

the smell is not good

尊敬的王女士： 十分感谢您下榻武汉泛海费尔蒙酒店并抽出宝贵的时间填写问卷。很遗憾未能达到您的期望，请允许我向您表达我最诚挚的歉意。 在费尔蒙，我们孜孜以求，不断改进，希望能向每一位客户提供高水准的体验，因此您的反馈对于我们的提高十分重要。特别是您提到的房间味道问题，我们客房部将持续积极跟进，相信会得到改善，谢谢您的反馈。 再次感谢您，希望在不久的将来有机会为您奉上更好的服务。 谨启 Ediva CAI 宾客体验经理

It was hard to have a complete leisure time

Customer review rating 3.0/5

Mr. W. Families - 16/07/2021 Confirmed reviews ALL

They who worked in the hotel, were not able to provide the comfortable service. I was arranged with matter room，broken air conditioner and doors needed repair. After changing room, I was annoyed with noisy around.Again, they forgot to move my welcome fruits to my room. Even with my seeing of fruits in the new room，they should take it away… It's totally unbelievable and unendurable. Such kind of rude i had never and never been suffered in any hotels! They seemed to be be inured to the accidents happened in the hotel，and foreign to the ways of solving problem.

Dear Mr. w., Thank you for taking the time to tell us about your experience at the Fairmont Wuhan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ediva CAI Guest Experience Manager

Well located. Perfect room

Customer review rating 4.0/5

Yongfei H. Business - 12/06/2021 Confirmed reviews ALL

Horrible experience at lobby bar. Will never go again!

尊敬的韩女士： 感谢您下榻武汉泛海费尔蒙酒店并抽出宝贵的时间填写问卷。 很开心您对我们的酒店位置及客房都很满意，也非常的遗憾您在我们大堂吧的不愉快经历，我们已反馈至餐饮总监处，也希望您能与我们分享详细的信息，也便于我们及时改正并提高。谢谢您的反馈。 再次感谢您与我们分享您的体验，我们真诚地期待您的下一次光临！ 谨启 Ediva CAI 宾客体验经理

hardware is good

Customer review rating 3.5/5

Gy Business - 04/06/2021 Confirmed reviews ALL

service level and detail level need to be improved

尊敬的杨女士： 感谢您下榻武汉泛海费尔蒙酒店并抽出宝贵的时间填写问卷。 我已将您的意见与我们的团队一起分享。后期我们会加强服务意识及服务细节的培训，希望下次能为您带来更加优质的服务。 再次感谢您与我们分享您的体验，我们真诚地期待您的下一次光临。 谨启 Ediva CAI 宾客体验经理

Overall okay.

Customer review rating 2.5/5

J. H. Couples - 26/05/2021 Confirmed reviews ALL

The front desk girl was very nice and helpful. The room is clean and tidy, however, the whole stay experience was ruined by some noisy neighbours who were staying right next to my room. I would say the hotel really needs to upgrade your sound proof system. I can hear exactly what my next door neighbours were saying at 2am in the morning. Wasn’t very pleasant for me. The staff wasn’t able to locate the noise after my complaint, the noise continued for at least another half an hour. Not even a single compensation was given by hotel except for lots of verbal apologies. I hope for a better experience upon my next trip.

Dear Mr. J., Thank you for taking the time to tell us about your experience at the Fairmont Wuhan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. About the noisy issue and the way we deal with it, we are so sorry for you. and we'll learn from it, believe that we'll bring better experience to you next time. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Manager Ediva CAI

每次入住 问题不断；So lucky to experice different problems and issues every time

Customer review rating 2.5/5

Mike X. Business - 26/04/2021 Confirmed reviews ALL

Conveniece location, poor room facility qulity and need improve service level

尊敬的肖先生： 感谢您下榻武汉泛海费尔蒙酒店并抽出宝贵的时间填写问卷。很遗憾此次未能达到您的期望，请允许我向您表达我最诚挚的歉意。 您的宝贵意见对我们非常重要，酒店管理层也尤其重视。我们孜孜以求，不断改进，希望能向每一位客户提供高水准的体验。请放心，我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的体验，希望在不久的将来有机会为您奉上更好的服务。 谨启 Ediva CAI 宾客体验经理

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