Hotel - Fairmont Chengdu
Fairmont Hotel Fairmont Hotel

Fairmont Chengdu

4.8/5 1,339 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Gift shop/newspaper shop

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna

Catering

  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 2 meeting room(s)
  • Congress center
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Hotel location

Your meetings and events

Fairmont Chengdu offers over 14530 sq.ft. (1,350 m²) of meeting facilities, including a ballroom and nine multi-functional breakout rooms. The Fairmont Ballroom, separable into two sections, provides a pillarless space of 7857 sq.ft. (730 m²).

Fairmont Chengdu Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
JIN LI 116 m2 3 m 120 45 54 70 0
FAIRMONT BALLROOM 730 m2 7 m 850 240 0 450 0
    • Meeting room
    • WIFI access
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The hotel is situated in the South of Chengdu and features 336 rooms, including 52 rooms and suites on Fairmont Gold, Fairmonts executive floor and hotel within a hotel. Guest rooms start from 484 sq.ft. (45m²), with modern interior design, elegant decor.

  • 336 rooms
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • High speed transmission line
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
Our rooms fittings

Our restaurants and bars

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4.8/5 ALL Rating 1,339 reviews

Our guest reviews for
Fairmont Chengdu

100% genuine reviews from our guests

Find out more
Zifan H. Solo - 19/11/2019 Confirmed reviews ALL
« my home »

It is difficult to describe my experience for me, because this hotel is my second home in Chengdu. Although some of my old friends was already left here, but service is still wonderful. Cloud Qiu was one of my old friend, very easy to talk to. Rita is a new friend of mine, new leader for Fairmont Gold team, very professional and friendly. when i stay here again, everything felt so natural. I also have some dishes in Changyi. Service was excellent, well, nearly no other guests. I think when the DimSum Buffet start, service will be a little bad. Food was good, much better than last time. Chef Li and Jeff looks after me well. Once again, write review is a very difficult case for me. I just can say, my home is excellent and my friends are excellent. Only one problem, wifi was a little bit slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., On behalf of the team, welcome you back home in Chengdu and thank you very much for taking the time to share your experience! As our loyalty guest, we are so thrilled to read that you have enjoyed another satisfied stay, especially the service from Clouds, Rita, Chef Li and Jeff left you a deep impression. Your kind compliment has been shared with entire team to keep team members motivated to drive for excellence on our daily offerings. Thank you again for your review, we sincerely look forward to warmly welcoming you back in near future. Guest Experience Manager

Matt T. Business - 05/11/2019 Confirmed reviews ALL
« 3rd Time at Fairmont Chengdu »

October 2019 was my third business trip staying at the Fairmont with a total of 6 weeks in the Gold rooms over those trips. Each visit I am more and more impressed at the personalized service that the staff in the Gold Lounge have given me. Fairmont Gold is my home away from home when I stay in Chengdu - nothing to fault! Thanks Team and see you next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for staying with Fairmont Chengdu again and taking time to share your experience! We are so thrilled to receive your appreciation for Fairmont Gold team to create you such a pleasant and memorable experience. Your kind compliment has been shared with entire team to support ongoing passion for excellence. Meanwhile, we will continuously improve internet experience and try utmost to create exceptional stays for guests. Thank you again for your valuable review, we sincerely look forward to warmly welcoming you back in near future to enjoy the unparalleled service that you deserve. Guest Experience Manager

Molabb Families - 05/11/2019 Confirmed reviews ALL
« Excellent service, great amenities »

The best services we have experienced from luxury hotels in China, from front desk to club lounge, concierge team and restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., Thank you for staying with Fairmont Chengdu and taking time to share your experience! We are so thrilled to read your great compliments on hotel service. Your valuable feedback has been shared with entire team to support ongoing passion for excellence on our daily offerings and we will consistently deliver brand mission “Turning moments into memories” for our guests. Thank you again for your feedback, if your travels bring you back to Chengdu, it will be our honor to have you stay with us again! Guest Experience Manager

Jeffrey K. Families - 24/10/2019 Confirmed reviews ALL
« 5 star treatment »

Extremely satisfied stay with 5 star treatment in 5 star suite room. Will be back again with my family. Special thanks to Joe Wang (Accor Priority reception) for making both my stays so memorable.

Stefano Business - 21/10/2019 Confirmed reviews ALL
« excellent »

excellent. WI-FI experience was very poor.

Diane W. Couples - 19/10/2019 Confirmed reviews ALL
« First class hotel and service from staff. »

My husband and I experienced a top class stay at your beautiful hotel. Your staff went the extra mile at all times. We also enjoyed the Gold Lounge with extremely attentive staff who couldn't do enough for us. We appreciated all the assistance that we received and would recommendThe Fairmont Chenghdu to anyone.

Neil W. Couples - 19/10/2019 Confirmed reviews ALL
« very very good »

Exceeded expectations in all areas

Z. H. Business - 08/10/2019 Confirmed reviews ALL
« This hotel has comfortable room and well-trained staff. »

I stayed in this hotel many times this year.The well-trained staff leaves me many good memories in Chengdu.I was deeply impressed by two girls: One is called Jessie. When I arrived this hotel, there were many people waiting for check-in.When it's my turn, she explained the situation briefly and concisely to acquire my understanding. Meanwhile, she helped me check in quickly and prepared two room cards for me based on my preferences without my tip.It's a good experience. Another girl is called Silvia.Sometimes, I had demand for meals in hotel. Once,she shared her experience in different dinning halls with me.Based on my requirements of time and taste preferences,she can always give me some good advice.And she had a dazzling smile which make guests feel warm. I think this differential treatment to guest is one of the core competitiveness of a hotel.Well-trained staff can grasp the demand of guests a few conversations.Without doubt,these girls have this ability.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., Thank you for staying with Fairmont Chengdu again and taking time to share your experience! We are thrilled to read that you enjoyed the well-equipped room and impressed by thoughtful and personalized service from Jessie and Siliva. Your kind compliment has been shared with team members to support their ongoing passion for excellence on our daily offerings. Meanwhile, we note some areas need be improved, specially your feedback on breakfast has raised our high attention, culinary and service team take immediate action to create an better dining experiences for guests. Once again, thank you for your review, we sincerely look forward to warmly welcoming you back in near future! Guest Experience Manager

Adam C. Business - 08/10/2019 Confirmed reviews ALL
« So many small faults just make it a far from Fairmont quality »

There were problems with room technology, preparation, service, room functions, housekeeping, and even Manhattan Bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Adam, Thank you so much for taking your time to share your experience. We were very sad to have learnt that our team failed to delivery our Fairmont brand promise “Turning Moments into Memories”! Your feedback has been reviewed with related departments, and team members will continuously improve and try outmost to create exceptional experience and problem-free stay for guests. Once again, thank you so much for your valuable feedback! We sincerely look forward to your next visit, we will arrange everything well and deliver the true Fairmont hospitality that you deserve! Guest Experience Manager

Daniel B. Business - 07/10/2019 Confirmed reviews ALL
« Another great stay at Fairmont Chengdu »

As a frequent business traveler to Chengdu, I was well taken care of as always by the staff at the Fairmont. I was able to dine in Miku - very pleasantly surprised by the creativity and quality of the meal and by the attentiveness of the staff. And as always the staff in the Gold Lounge took very good care of me - Evelyn, Sandara, and the rest of the team do a great job.

Anonymous Solo - 06/10/2019 Confirmed reviews ALL
« Very Good »

Very comfortable stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to share your experience! We are glad to read that you enjoyed a pleasant and comfortable stay with us! Meanwhile we noted there are still space for us to be improved. Team members will continuously strive for excellence on service and products to exceed guests' expectations. Once again, thank you for your review, we sincerely look forward to welcoming you back in near future! Guest Experience Manager

Jake T. Business - 22/09/2019 Confirmed reviews ALL
« Global Inside Sales and Marketing Automation Director »

It was a WONDERFUL experience. The staff handled me and my colleagues with first class treatment. All aspects of or stay was top notch.

Renee L. Couples - 20/09/2019 Confirmed reviews ALL
« Mrs »

The hotel at the front desk is very friendly and welcome, like Caroline she is a sweet staff. The location is near Subway Station that is convenient for going out; inside of room and washroom look gorgeous and fantastic. If you stay on higher floors,the views of city at night will be wonderful..beautiful... Renee L., Toronto Canada

Christie L. Families - 06/09/2019 Confirmed reviews ALL
« Fabulous stay in Fairmont Chengdu! »

My family and I were extremely happy with our stay. We had an excellent experience with friendly helpful staff from the first email contact through to check in, dining and check out. The staff was really kind and willing to attend any request. We stayed in this 5 stars hotel for 5 nights. My room was a corner room which was spacious, clean, modern and have a free extra bed for my child. The decor and bush outlook was lovely. We had very nice dining experiences in the restaurant and Chinese Restaurant. The food was very reasonably priced, food quality and variety truly proved to be a highlight of our stay. Not only was the food good, it was fantastic!!! Amazing F &B with very high service standard, waiters and waitresses were bright and happy with great focuses on their customers. We would like to say Thank You for the great dining experience. The hotel facilities, swimming pool and gym room were good maintenance and user friendly. This is one of the best hotels that I have ever stayed. I will definitely stay again and highly recommend to others. Thank you Fairmont Chengdu!

Raslan S. Business - 13/08/2019 Confirmed reviews ALL
« GM »

The meaning of hospitality and generosity could be felt in Fairmont Chengdu from the minute you check in till you say good bye. Thanks to the professionally trained staff who made our stay memorable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for staying with Fairmont Hotel Chengdu again and taking time to share your experience! We are thrilled to read that you have enjoyed a satisfied stay! Your kind compliment on hotel service has been shared with team members to support their ongoing passion for excellence as we continuously strive to create our guests unique Fairmont memorable stay experiences. Once again, thank you for your wonderful review, we sincerely look forward to warmly welcome you back soon in near future! With Best Regards, Rita Ge Guest Experience Manager

J. L. Business - 12/08/2019 Confirmed reviews ALL
« cozy,comfortable »

the service of concierge and receptionist are very good, a small favor: if they could remember the living habit of the guests when they staying hotel again that would be fine.:-)

Daniel B. Business - 05/08/2019 Confirmed reviews ALL
« Another great stay at the Fairmont Chengdu »

I was well taken care of, as always. Jasmine, Sandara, and the rest of the staff at the Fairmont Gold Lounge made sure that my stay was very comfortable. Jessica at the concierge desk took care of a number of items for me, and Lucia the hotel manager was very personable and made sure that I was having a good stay.

Henry L. Families - 28/07/2019 Confirmed reviews ALL
« Mr Henry L. »

excellent customer service, nearly all of the time of our stay. particular praise is due to Jessica Feng, the Concierge Team and JoJo Peng for their personal attention to our queries and their very friendly attitude and care for us during ou time at the Hotel.

Di Solo - 28/07/2019 Confirmed reviews ALL
« Great experience »

Ms Jasmine Feng working for the executive lounge has been mostly helplful.

Xinxinwan Friends - 16/07/2019 Confirmed reviews ALL

generally it was good but maybe more constant care

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