Ibis Torreón

Ibis Torreón 3.5 stars

Customer review rating (ALL Rating) 4.5/5 1,088 reviews

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Hotel extras

  • En la plaza Paseo Milex encuentra espacios de coworking y salas de juntas para tus reuniones.

  • Hotel like new, has TVs with streaming and free covered parking.

  • Restaurantes de sushi, carnes, pizza, comida saludable y mas, dentro de la plaza comercial.

  • Estadio de Futbol Territorio Santos Modelo a 3 minutos.

  • Habitaciones modernas con wifi, que ofrecen toda la seguridad y comodidad que necesitas.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Ibis Torreón

Carretera Torreon, San Pedro 2200
27420 TORREON
Mexico

GPS:25.6065527, -103.399247

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Simplementedeli

Comida saludable y gorumet, sorprendentes sabores de tés frutales fríos y calientes ensaladas con un toque gourmet, barra de café,

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 20 

attendees

Configuration is not available for these requirements
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Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,088 reviews

TripAdvisor Rating  4.0/5  22 reviews

Nice staff but poor amneties

Customer review rating 2.5/5

Nathalie L. Business - Confirmed reviews ALL

The bed was made in a very messy way and also sheets have a lots of stain on it . No drinking water in the room either . Vending machine was was broken and only working with tokens but front desk did not have change . Front desk employee and security gard offered me to go to purchase things at the grocery store for me . That was very nice , I refused because it was late but they went anyway , that was really kind from them . So, bed and room amneties not great but the staff was awesome !

Dear Nathalie, Thank you for taking the time to tell us about your experience at the ibis Torreón. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are very sorry about the cleaning of the linens, we wiill work to improve this. for the lack of bottle of water in the room, Ibis brand have an goal for 2023, this goal is disappear all plastics amenities, but we have a substitution for this, we have water dispenser in each floor, you can serve yourself with paper cup, or with your personal container, The vending machine is not broken, this is working normally just with coins, our receptionists have change for your comfort. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Regular

Customer review rating 3.5/5

David B. Business - Confirmed reviews ALL

Falta de gimnasio

Estimado David, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Torreón. En los hoteles ibis no se cuenta con gimnasio dentro de sus instalaciones, ahora bien, en ibis torreon contamos con un gimasio a 5 pasos del hotel, este gimnasio cuenta con convenio y se ofrece un precio especial a nuestros huespedes, esta informacion la puede consultar en nuestras paginas, asi como en la informacion publicada dentro del hotel. Muchas gracias por sus comentarios, y esperamos nos brinde una nueva oportunidad, Reciba un cordial saludo.

Dirty and less than basic amenities

Customer review rating 1.5/5

Gina Friends - Confirmed reviews ALL

We had to ask to change rooms.because the first one has a dirty sink and shower. The second room wasn't any better, the floor had hair and was overall dirty. The room does not have a safe box (which I think it's basic for any hotel for that price range). Overall dissatisfied with my stay at this Ibis hotel (I have stayed at other locations with no complaints).

Dear Gina F., Thank you for taking the time to tell us about your experience at the ibis Torreón. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Ibis brand doesn´t have safe box in the room, but we have safe boxes available in front desk. We are sorry about the issue for the cleaning service, an apologies for the inconvenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

there was no soap in the shower

Customer review rating 4.5/5

Francisco G. Business - Confirmed reviews ALL

all the people was so friendly

Estimado Francisco, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Torreón. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Para el punto sobre falta de shampoo, le comento que tenemos a su disposicion en todos los baños de las habitaciones, un dispensador de shampoo para cabello y cuerpo, Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

Good Place to stay

Customer review rating 4.5/5

Juan F. R. Business - Confirmed reviews ALL

Everything was OK. Quiet, confortable and in my case, very well located. Congratulations

Dear Juan Flo R., We very much appreciate your comments regarding your stay at the ibis Torreón. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

In partnership with TripAdvisor

Other web-users rate our hotel

  • 181 reviews 9.3/10 Location
  • 481 reviews 4.3/10 Room
  • 474 reviews 8.2/10 Service
  • 21 reviews 6.1/10 WiFi
  • 240 reviews 2.7/10 Comfort
  • 197 reviews 4.8/10 Cleanliness
  • 163 reviews 8.4/10 Amenities
  • 124 reviews 8.8/10 Vibe

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