Mercure Moulins Centre - Hôtel de Paris 4 stars

Customer review rating 4.3/5 478 reviews
Mercure Moulins Centre - Hôtel de Paris
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+ 19 Services

Hotel extras

  • Advantage 1

  • Our proactive team is here to help with anything you may need

  • Advantage 3

  • Advantage 4

  • Advantage 5

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
Leisure and activities
  • Swimming pool
  • Fitness centre (Nearby)
  • Well-being
  • Golf
  • Tennis
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)

Hotel location

Mercure Moulins Centre - Hôtel de Paris

21 Rue De Paris
03000
moulins
france

Tel: +33470440058

Fax: (+33)470340539

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    CLERMONT FERRAND At 100km / 62 miles

  • By train

    MOULINS At 0km / 0 miles

GPS :46.568063, 3.330452

Your meetings and events

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Accessible room

Standard Room with double bed or twin beds

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Family Room with 1 double bed and twin beds

  • Max. number of persons: 4
  • Area: From 35 / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
Rooms

Our restaurants and bars

LE PIANO BAR

Non contractual photo

In a very intimate French atmosphere where it is a pleasure to meet with friends, spend a pleasant moment around the piano. A cast of cocktails, excellent spirits, teas, coffees and refreshing drinks are offered.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Moulins Centre - Hôtel de Paris

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

478 reviews

tripadvisor

TripAdvisor Rating 4.0/5

411 reviews

historical

Customer review rating 4.3/5

B. Business - 24/02/2020 Confirmed reviews ALL

Nice hotel and room. Shower temperature adjustment out of order.

nice room but bad neighbors above.......

Customer review rating 4.3/5

Gatien Families - 24/02/2020 Confirmed reviews ALL

Occupants from the room above kept kicking their feets on the floor until midnight!! uncivilized behavior!! 150€ for a bad quality sleep. very disappointed ....

Good stay

Customer review rating 4.3/5

Elisabeth A. Solo - 03/02/2020 Confirmed reviews ALL

The room was nice and I was welcomed by the attendant. The charge to park at the hotel's car park should be waved as other hotels in the centre of Moulin do not charge. In the room, coffee and tea facilities are provided but with very small paper cup which are unsuitable for purpose. The heat of the drink go through them which make the use unpleasant and not very practical. For a 4 star hotel, a normal cup made of porcelaine or similar should be provided which would be better for the environment too.

Not really that great

Customer review rating 4.3/5

Philippa J. Couples - 19/12/2019 Confirmed reviews ALL

Despite pictures of laid tables and a room service menu - we were informed that the restaurant closed 2 years ago! We were not advised when breakfast was and when we arrived at 9.30am staff were setting up for a conference. This just made us feel very uncomfortable and rushed. The cushion covers and the carpet were stained The manager made no attempt to help with the luggage despite the fact we were both laden Given that we had opted for a prestige room in all it was a disappointing experience.

Dear PHILIPPA J., Thank you for taking the time to tell us about your experience at the Mercure Moulins Centre - Hôtel de Paris. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Marie

Disappointing

TripAdvisor rating 4.0/5

p j Couples - 14/12/2019 TripAdvisor review

Despite having photos of laid up tables, and reviews of restaurant on google, and a room service many it turns out you cannot eat here - there restaurant closed 2 years ago. The manager showed us to our suite- but no effort to help with the baggage despite the fact that me and my partner were overloaded. We were not informed of breakfast times. When we arrived at 9.30 the staff were rearranging the breakfast room into a conference room with no consideration of our wish to enjoy and peaceful unrushed breakfast. As it was it felt awkward. The shower is incorrectly plumbed and delivers a fire hydrant jet of initially cold water under pressure to your face. The carpet was stained as were the cushions. We had upgraded to a prestige suite on booking as it turned out we wished we had gone elsewhere.

Comfortable stay

Customer review rating 4.3/5

Iain Couples - 09/10/2019 Confirmed reviews ALL

Totally as expected

GOOD LOCATION IN TOWN

Customer review rating 4.3/5

David P. Couples - 20/09/2019 Confirmed reviews ALL

It was just a stop-over, but very comfortable.

Poor hotel and staff

Customer review rating 4.3/5

Mike H. Couples - 17/09/2019 Confirmed reviews ALL

We were so disappointed. We were placed in an annex with no lift; my wife has cancer and I have just had a knee operation. The receptionist was very off-hand and barely helpful - we had great difficulty accessing the room, we were told moving to another room with access was not possible. We appreciate this is an old hotel with various buildings but WHY was I not informed of this when booking? We never imagined that a Mercure would not have lift access to all rooms. In addition; in the room fridge was a half-empty bottle of water; this was replaced efficiently but why was this allowed to happen. NOT professional. I have to say the next morning the receptionist (a different person) was VERY helpful and sympathetic. A tale of two receptionists ?

Dear MIKE H., Thank you for taking the time to tell us about your experience at the Mercure Moulins Centre - Hôtel de Paris. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely,

Mr

Customer review rating 4.3/5

Anonymous Couples - 28/08/2019 Confirmed reviews ALL

Well located, recently refurbished room.

Great Hotel for overnight stop

Customer review rating 4.3/5

Darrell W. Families - 23/08/2019 Confirmed reviews ALL

Simple check in, big family room, nice clean pool for a quick dip after a days driving. Easy access to historic town and restaurants, great breakfast in the morning.

Great staff, comfy bed

Customer review rating 4.3/5

Gmac Solo - 15/08/2019 Confirmed reviews ALL

Front desk staff very accommodating. Great location. Comfortable room.

Nice stay in quiet town

Customer review rating 4.3/5

Stephane Families - 11/08/2019 Confirmed reviews ALL

Good rooms and breakfast Nice small pool

Customer review rating 4.3/5

Anonymous Families - 31/07/2019 Confirmed reviews ALL

Superb

Very poor customer service.

Customer review rating 4.3/5

Ian A. Couples - 16/07/2019 Confirmed reviews ALL

We booked our stay at this hotel some seven or eight months in advance. Having driven for six hours in temperatures of over 30 degrees we were looking forward to putting our car into secure parking and then relaxing with a cold drink beside the pool. However we arrived to be told somewhat officiously that the secure parking and pool area were closed at the request of a wedding party. This was not acceptable. We had to put our car into the public parking and make several trips across the highway to completely empty the inside of the vehicle as, being a convertible, it is not secure. Given how long in advance we had made our booking, I find it appalling that no-one from the hotel had contacted us to make us aware that the facilities would not be available. In the circumstances we should have had the opportunity to cancel our booking or to have been offered a reduced rate for the night. I would also note that the bar advertised on the hotel website does not exist and when ordering drinks from the receptionist, no list of what is available or the prices charged was made available.

Lovely hotel but air conditioning not working

Customer review rating 4.3/5

Mandy A. L. G. Couples - 03/07/2019 Confirmed reviews ALL

The young man was very sympathetic about the air conditioning not working, there were no other rooms. The receptionist the next morning was very apologetic also and offered us complimentary breakfast. Not at all ideal while travelling and needing a good sleep, we chose the hotel because it had air conditioning. The older receptionist was less helpful, he greeted us in English, but his English disappeared when we asked about the broken air conditioning....

Charming property

Customer review rating 4.3/5

M F. Couples - 30/06/2019 Confirmed reviews ALL

The receptionist on arrival was really helpful & charming. We booked the privilege room which was definitely worth the extra charge.

Comfortable and elegant hotel in the heart of old Moulins

Customer review rating 4.3/5

Anonymous Business - 14/06/2019 Confirmed reviews ALL

A pleasant but a regrettably short stay

Stylish hotel, good location

Customer review rating 4.3/5

Philippe Couples - 12/06/2019 Confirmed reviews ALL

Centrally located in historical center Nicely refurbished boutique kind hotel, significantly better than the usual Mercure style. Large old furnished rooms and bathrooms Excellent breakfast buffet

Manager

Customer review rating 4.3/5

Kishor Business - 11/06/2019 Confirmed reviews ALL

I had mistakenly booked hotel day early. When I arrived front desk. staff greeted me and helped me a lot to accommodate my stay. Adurey (I hope her name spell correctly) She was great, friendly and very professional.

A very comfortable stay.

Customer review rating 4.3/5

Michael W. Couples - 11/06/2019 Confirmed reviews ALL

We were greeted by very helpful, friendly staff. Our room was comfortable and well-appointed. The parking was secure. The breakfast was copious and varied. The hotel is only a short walk from the centre of town with its many restaurants.

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