Mercure Moulins Centre - Hôtel de Paris 4 stars

Despite pictures of laid tables and a room service menu - we were informed that the restaurant closed 2 years ago! We were not advised when breakfast was and when we arrived at 9.30am staff were setting up for a conference. This just made us feel very uncomfortable and rushed. The cushion covers and the carpet were stained The manager made no attempt to help with the luggage despite the fact we were both laden Given that we had opted for a prestige room in all it was a disappointing experience.

Despite having photos of laid up tables, and reviews of restaurant on google, and a room service many it turns out you cannot eat here - there restaurant closed 2 years ago. The manager showed us to our suite- but no effort to help with the baggage despite the fact that me and my partner were overloaded. We were not informed of breakfast times. When we arrived at 9.30 the staff were rearranging the breakfast room into a conference room with no consideration of our wish to enjoy and peaceful unrushed breakfast. As it was it felt awkward. The shower is incorrectly plumbed and delivers a fire hydrant jet of initially cold water under pressure to your face. The carpet was stained as were the cushions. We had upgraded to a prestige suite on booking as it turned out we wished we had gone elsewhere.

Totally as expected

It was just a stop-over, but very comfortable.

We were so disappointed. We were placed in an annex with no lift; my wife has cancer and I have just had a knee operation. The receptionist was very off-hand and barely helpful - we had great difficulty accessing the room, we were told moving to another room with access was not possible. We appreciate this is an old hotel with various buildings but WHY was I not informed of this when booking? We never imagined that a Mercure would not have lift access to all rooms. In addition; in the room fridge was a half-empty bottle of water; this was replaced efficiently but why was this allowed to happen. NOT professional. I have to say the next morning the receptionist (a different person) was VERY helpful and sympathetic. A tale of two receptionists ?

Well located, recently refurbished room.

Simple check in, big family room, nice clean pool for a quick dip after a days driving. Easy access to historic town and restaurants, great breakfast in the morning.

Front desk staff very accommodating. Great location. Comfortable room.

Good rooms and breakfast Nice small pool

Superb

We booked our stay at this hotel some seven or eight months in advance. Having driven for six hours in temperatures of over 30 degrees we were looking forward to putting our car into secure parking and then relaxing with a cold drink beside the pool. However we arrived to be told somewhat officiously that the secure parking and pool area were closed at the request of a wedding party. This was not acceptable. We had to put our car into the public parking and make several trips across the highway to completely empty the inside of the vehicle as, being a convertible, it is not secure. Given how long in advance we had made our booking, I find it appalling that no-one from the hotel had contacted us to make us aware that the facilities would not be available. In the circumstances we should have had the opportunity to cancel our booking or to have been offered a reduced rate for the night. I would also note that the bar advertised on the hotel website does not exist and when ordering drinks from the receptionist, no list of what is available or the prices charged was made available.

The young man was very sympathetic about the air conditioning not working, there were no other rooms. The receptionist the next morning was very apologetic also and offered us complimentary breakfast. Not at all ideal while travelling and needing a good sleep, we chose the hotel because it had air conditioning. The older receptionist was less helpful, he greeted us in English, but his English disappeared when we asked about the broken air conditioning....

The receptionist on arrival was really helpful & charming. We booked the privilege room which was definitely worth the extra charge.

A pleasant but a regrettably short stay

Centrally located in historical center Nicely refurbished boutique kind hotel, significantly better than the usual Mercure style. Large old furnished rooms and bathrooms Excellent breakfast buffet