Mercure Moulins Centre - Hôtel de Paris 4 stars

Totally as expected

It was just a stop-over, but very comfortable.

We were so disappointed. We were placed in an annex with no lift; my wife has cancer and I have just had a knee operation. The receptionist was very off-hand and barely helpful - we had great difficulty accessing the room, we were told moving to another room with access was not possible. We appreciate this is an old hotel with various buildings but WHY was I not informed of this when booking? We never imagined that a Mercure would not have lift access to all rooms. In addition; in the room fridge was a half-empty bottle of water; this was replaced efficiently but why was this allowed to happen. NOT professional. I have to say the next morning the receptionist (a different person) was VERY helpful and sympathetic. A tale of two receptionists ?

Well located, recently refurbished room.

Simple check in, big family room, nice clean pool for a quick dip after a days driving. Easy access to historic town and restaurants, great breakfast in the morning.

Front desk staff very accommodating. Great location. Comfortable room.

Good rooms and breakfast Nice small pool

Superb

We booked our stay at this hotel some seven or eight months in advance. Having driven for six hours in temperatures of over 30 degrees we were looking forward to putting our car into secure parking and then relaxing with a cold drink beside the pool. However we arrived to be told somewhat officiously that the secure parking and pool area were closed at the request of a wedding party. This was not acceptable. We had to put our car into the public parking and make several trips across the highway to completely empty the inside of the vehicle as, being a convertible, it is not secure. Given how long in advance we had made our booking, I find it appalling that no-one from the hotel had contacted us to make us aware that the facilities would not be available. In the circumstances we should have had the opportunity to cancel our booking or to have been offered a reduced rate for the night. I would also note that the bar advertised on the hotel website does not exist and when ordering drinks from the receptionist, no list of what is available or the prices charged was made available.

The young man was very sympathetic about the air conditioning not working, there were no other rooms. The receptionist the next morning was very apologetic also and offered us complimentary breakfast. Not at all ideal while travelling and needing a good sleep, we chose the hotel because it had air conditioning. The older receptionist was less helpful, he greeted us in English, but his English disappeared when we asked about the broken air conditioning....

The receptionist on arrival was really helpful & charming. We booked the privilege room which was definitely worth the extra charge.

A pleasant but a regrettably short stay

Centrally located in historical center Nicely refurbished boutique kind hotel, significantly better than the usual Mercure style. Large old furnished rooms and bathrooms Excellent breakfast buffet

I had mistakenly booked hotel day early. When I arrived front desk. staff greeted me and helped me a lot to accommodate my stay. Adurey (I hope her name spell correctly) She was great, friendly and very professional.

We were greeted by very helpful, friendly staff. Our room was comfortable and well-appointed. The parking was secure. The breakfast was copious and varied. The hotel is only a short walk from the centre of town with its many restaurants.