The Retreat Palm Dubai MGallery by Sofitel 5 stars

Customer review rating 4.5/5 3,698 reviews

ALLSAFE approved hotel

The Retreat Palm Dubai MGallery by Sofitel
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+ 19 Services

Hotel extras

  • In close proximity to Nakheel Mall, Aquaventure waterpark and The Pointe

  • All-Inclusive Wellness Retreats

  • 360 degree wellness programmes and packages

  • Healthy food and beverage options including vegan and paleo-friendly dishes

  • Daily wellness and fitness activities

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Babysitting on request
  • Air conditioned
  • DUBAI INTL Paying
  • Dry cleaning / Ironing
  • Concierge
Catering
  • 4 Restaurant(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions
Business services
  • 2 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

The Retreat Palm Dubai MGallery by Sofitel

East Crescent, The Palm Jumeirah
Dubai, UAE
PO Box 118237
 dubai
united arab emirates

Tel: +97145247777

Fax: (+971)43944785

Check-in from 15h00

Check out up to 12h00

  • By plane

    DUBAI INTL At 40km / 24.85 miles - Shuttle paying

GPS :25.139515, 55.142383

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 15 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Day light

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

DELUXE ROOM, King Bed or Two Single Beds, Balcony, Private Beach Access

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

DELUXE ROOM, King Bed or Two Single Beds, Partial Sea View, Private Beach Access

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Ocean/Sea view *

Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers

DELUXE ROOM, King Bed or Two Single Beds, Palm Jumeirah Sea View, Beach Access

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Pool side, On Beach *

Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers

PREMIUM ROOM, Club Lounge Access, King Bed or Two Single Beds, Palm Sea View, Beach Access

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: On Beach, Pool side *

Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers

PREMIUM ROOM, Club Lounge Access, King Bed or Two Single Beds, Partial Sea View, Beach Access

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • High speed internet
  • Bathrobe
  • Slippers

HOLISTIC WELLNESS ROOM, Wellness Lounge and Beach Access, King or Two Single Beds, Sea View

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: On Beach, Pool side *

Subject to availability

Rooms

Our restaurants and bars

Bait Al Nakhla

Type of cuisine: Regional

'The House of the Palm', the newest addition on the Palm Jumeirah, overlooking the stunning backdrop of beautiful sea views, invites you to savor traditional Arabic cuisine in modern surroundings with the fragrance of the past and the authenticity.

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

Vibe - All-Day Dining Restaurant

Type of cuisine: Healthy eating

The All-Day Dining Restaurant features live cooking stations and a dedicated BBQ station, all offering hearty, healthy meals prepared a la minute with the freshest ingredients. Various theme nights will be offered throughout the week.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -
Lunch

Ripples Juice Bar

Type of cuisine: International

Ripples Juice Bar offers a large selection of freshly squeezed fruit and vegetable juices and signature mocktails, as well as a variety of tasty street food from around the world, served from the poolside food truck.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -
Lunch

Chapters Restaurant

Type of cuisine: Healthy eating

Chapters, the resort's lobby café, is a great place to socialise over a morning coffee or to enjoy the peaceful surroundings and read a book from our library as you enjoy afternoon tea.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -
Lunch

Our guest reviews for
The Retreat Palm Dubai MGallery by Sofitel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,698 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,188 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent stay

Customer review rating 5.0/5

L. C. Solo - 08/06/2021 Confirmed reviews ALL

I stayed in The Retreat Palm for 3 days while in the middle of business trip. The environment is beautiful, well maintained, and the service is outstanding, from Frontdesk to beach hospitality services.

Dear Cisneros L., Thank you for taking the time to write a review following your stay at The Retreat Palm Dubai MGallery by Sofitel, Dubai. In as much as we are proud of the well maintained building, the facilities and the views, we are also very grateful for our heartists who work earnestly to match the service they provide to meet the expectations of our guests. Certainly your words go a long way to motivate our associates to exceed our guests’ expectations even more. I have also noted your feedback regarding the stability of the Wi-Fi network and the speed of connection and I would like to inform you that I have discussed this with our IT team to ensure we meet our guest anticipations. We hope to welcome you back to our resort for a more memorable stay. Yours sincerely, Samir Arora General Manager

Perfect hotel

Customer review rating 5.0/5

Anonymous Friends - 08/06/2021 Confirmed reviews ALL

I love the concept of this hotel and it has the best spa

Dear Yazeed A., Thank you for choosing The Retreat Palm Dubai MGallery by Sofitel and thank you for taking the time to give us your amazing feedback. All of us at the hotel are glad to read that you had a great experience with us and that we were able to delight you during your visit. I would like to further thank you for highlighting the concept of our hotel and 'the best spa' - Rayya Wellness and Spa. We greatly appreciate your feedback once again and we hope we will welcome you back for another wonderful stay with us. Yours sincerely, Samir Arora General Manager
Customer review rating 4.5/5

Anonymous Solo - 07/06/2021 Confirmed reviews ALL

Great wellness hotel with gym, clean eating, nice pool area and courteous staff!

Dear Maria F., Thank you very much for this kind post and score about your recent stay at The Retreat Palm Dubai MGallery by Sofitel. It was my pleasure to read that you had an enjoyable experience with us. It is so nice to see happy guests leaving with a great and memorable experience. We are proud to have you as our guest here and looking forward to welcoming you on your next travel to Dubai. Yours sincerely, Samir Arora General Manager

Worst experience of my life!

Customer review rating 1.0/5

Fady T. Families - 05/06/2021 Confirmed reviews ALL

Im apologizing in advance but this mess you are calling a WELLNESS facility needs to be reviewed online properly for everyone to experience it first hand before making the mistake of booking.

Dear Fady T., Thank you very much for your candid review of your recent stay at The Retreat Palm Dubai MGallery by Sofitel. Your feedback is extremely valuable to us, as we strive to improve with every guest stay. I greatly appreciate your comments on the aspects of the hotel that need improvement. It is a pleasure to inform you that we will be working on all of the mentioned concerns in your survey. Moreover, besides taking great care of our hotel, our main priority is also to be able to offer a very well maintained and comfortable atmosphere for our guests and we regret that we were unsuccessful on this occasion. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me if you would be willing to come back to turn your experience around. It would be such a pleasure to personally welcome you back to see the improvements we have made. With much appreciation, Samir Arora General Manager

A good area and good view expecially when facing water

Customer review rating 3.5/5

Kibela S. Business - 30/05/2021 Confirmed reviews ALL

it was very nice, reception people were very welcoming, rooms clean , sea view very good .you need keep food warm all time . but in general its very nice place to stay and have already recommeded to friends.

Dear Kibela S., Thank you so much for sharing your feedback about your stay at The Retreat Palm Dubai MGallery by Sofitel. Our guests’ comments are very important for us, as they are the main source of information about our hospitality. Thank you also for letting us know about the food. You can be sure that we will take this opportunity and discuss your concern with our Executive Sous Chef and the culinary team to resolve this immediately. We hope that these negative details of your stay did not spoil the general impression of our hotel, and hopefully one day we will welcome you again to experience our improved services and facilities. Yours sincerely, Samir Arora General Manager

Excellent Stay

Customer review rating 5.0/5

Rodney A. Families - 28/05/2021 Confirmed reviews ALL

We had a wonderful stay at the hotel, thank you for the wonderful reception

Dear Rodney A., We thank you very much for high rating of your recent stay at The Retreat Palm Dubai MGallery by Sofitel. Such a beautiful rating confirms that our daily actions and efforts are worthwhile. Your lovely survey shows us that we are on the right track with our numerous efforts to provide excellent customer service - thank you very much for your positive opinion about our hotel. We will do our best to make your stay more memorable with our hospitality in future. Yours sincerely, Samir Arora General Manager

A peaceful and Mind Soothing Experience

Customer review rating 5.0/5

Shiv Couples - 27/05/2021 Confirmed reviews ALL

I stayed for the Eid Weekend with the property and really wanted to have a relaxing and mind freshening experience and no doubt The Retreat really helped me in achieving that. Hospitality is incomparable and the staffs are so humble and courteous that it makes your staying experience with them more better. Keep us the good job guys!!!!

Dear Ali A., Thank you very much for sharing your experience at The Retreat Palm Dubai MGallery by Sofitel. We are very happy to read that you enjoyed your stay including our services and that you had a complete relaxing holiday. I have already shared this review with our team and I could see very big smiles on their faces as we always try the best to meet with guest's expectation. On behalf of the team, I hope we can welcome you again in the near future. Yours sincerely, Samir Arora General Manager

Fabulous

Customer review rating 5.0/5

Najib Couples - 27/05/2021 Confirmed reviews ALL

We really enjoyed our stay. Our room was facing the amazing view of the Palm. The hotel is clean and the staffs are superb

Dear Najieb K., Thank you very much for the time taken to share this kind feedback. I am pleased you enjoyed your stay at The Retreat Palm Dubai MGallery by Sofitel. We strongly believe in creating an energetic and memorable experience for each guest and our team is thrilled to know that you thoroughly enjoyed their service delivery. Your words of praise made their day, and mine too. Therefore, we trust you will allow us to welcoming you back for another memorable holiday experience. Yours sincerely, Samir Arora General Manager

Stunning beach

Customer review rating 4.0/5

Anonymous Couples - 26/05/2021 Confirmed reviews ALL

Undoubtedly beautiful location, good breakfast but the food at the restaurant was not to our expetations.We enjoyed up grade room but it insn't cozy.

Dear Daniela B., Thank you for taking time to review your recent experience at The Retreat Palm Dubai MGallery by Sofitel. I am happy that our team managed to leave you a positive impression and definitely will share your feedback with our heartists. It is regrettable that your dining experience did not meet your expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides us with valuable information that we can review to improve for the future. Again, thank you for giving us an opportunity to enhance our hospitality. We look forward to welcoming you once more to experience our improved service. Yours sincerely, Samir Arora General Manager

Amazing Stay. Will Repeat

Customer review rating 5.0/5

Ahmed I. Families - 25/05/2021 Confirmed reviews ALL

The Guest manager at the hotel is extremely professional. When she saw that i’m coming with my family & my mother in low is above 60, she offered us an upgrade. She gave us welcome drinks ( as we’re members of Accor) and approved on early check in. We enjoyed the beach so much. Will definitely go again

Dear Ahmed I., Thank you for allowing us the opportunity to host you, your family and your mother in law for your holidays at The Retreat Palm Dubai MGallery by Sofitel. We are delighted your stay with us has been such a pleasant one. We shall, of course, congratulate Sandrine and the other members of our team who have contributed in making your vacation very memorable and awesome. We hope to have the opportunity to welcome you all again in the near future. Yours sincerely, Samir Arora General Manager

Amazing

Customer review rating 5.0/5

Nasser Couples - 25/05/2021 Confirmed reviews ALL

We are very happy with our choice. It's a nice hotel and the staff are very professional

Dear Nasser A., Thank you for choosing to stay with us at The Retreat Palm Dubai MGallery by Sofitel during your vacation and for taking a few minutes of your time to share your feedback with us. The Retreat Palm Dubai MGallery by Sofitel is dedicated to offering its guests an exceptional stay from beginning to end. We are therefore thrilled that you enjoyed your experience and will be more than happy to share your feedback with the team who did such a fantastic job looking after you. We hope to have the pleasure of welcoming you back soon. Yours sincerely, Samir Arora General Manager

Good Customer Service

Customer review rating 4.5/5

Anonymous Families - 24/05/2021 Confirmed reviews ALL

I commend the employees warmth with care and attention given to the guests. However I was not given the chance to use the Jacuzzi and etc.

Dear Maryknoll G., Greetings from The Retreat Palm Dubai MGallery by Sofitel. It brought us immense pleasure to learn that we could impress you with the services and facilities. Our team makes a great effort in creating a relaxing and positive atmosphere around the resort, and we are so proud to read that our efforts were noticed. Thank you for highlighting the attentive and genuine services of our heartists, I will ensure your kind recognition is shared with them. I have also taken note of the low scores and comments and will ensure that steps are taken to provide better service in these areas in the future. The entire team will be looking forward to welcoming you back to our resort in the near future. Yours sincerely, Samir Arora General Manager

Very good stay

Customer review rating 4.5/5

Hisham K. Families - 23/05/2021 Confirmed reviews ALL

It was first time to stay in the retreat hotel, Friendly staff , with good location and nice facilities helps you relax

Dear Hisham K., Greetings from The Retreat Palm Dubai MGallery by Sofitel. Thank you for writing a review of your stay at our hotel. We are delighted to read that our location, our rooms and our facilities met your expectations. I am truly delighted to hear you have enjoyed your stay and that you appreciate the excellent service provided by the team members especially Hanane. It is something our team takes great pride in, so we value your feedback. We sincerely look forward to welcoming you back when you return to Dubai, hopefully in the near future. Yours sincerely, Samir Arora General Manager

Holiday in Dubai

Customer review rating 5.0/5

Ilyass Couples - 21/05/2021 Confirmed reviews ALL

The hotel is very clean. The staff are super friendly accommodating

Dear Ilyass H., Thank you for such a lovely review. We are so pleased to read that you enjoyed your stay here and found everything to be comfortable and clean. We are very glad that you liked the hotel and our service. We always try to go above and beyond for our guests and I am thrilled to read that everyone was friendly and accommodating. It is wonderful to receive such positive feedback and I will be sure to pass it on to the rest of my team members who will appreciate it very much. When your plans bring you back to Dubai, we will ensure you are well looked after again. Yours sincerely, Samir Arora General Manager

Long check-in, still waiting for my points

TripAdvisor rating 3.0/5

sarakinditaly 13/04/2021 TripAdvisor review

I am an Accor platinum member. Called the hotel to check if I could use one of my suite upgrades and they said it had to be done at check-in and I had to book a more expensive room to get it (full sea view). I arrived and I was told my reservation was not in the system as the system was down. Once found, he said no suites were available, which was “surprising” considering that they were still available for booking on their website. I was then sent to speak to the manager, which took another 20 min wait. After check-in was done, I was given the keys to the room 1h+ after check-in time (which was supposed to be 3pm). The room was nice and spacious, with a beautiful view. All the staff was really great. The property has a private beach and a good restaurant onsite (doesn’t serve alcohol). The day after, we got a late checkout at 2pm but could stay at the beach longer. All in all, I give it only 3 points because, despite the staff and properly were 5, the check-in and the delay in getting the Accor points are a huge bummer.

Dear Sarakinditaly, Thank you for choosing to stay at The Retreat Palm Dubai MGallery by Sofitel and for constructively bringing the above mentioned to our attention. We sincerely regret to read of the unpleasant experience you had with us at check-in. We could have handled your situation in a much faster and professional manner and assure you that we will take necessary steps to correct ourselves and prevent such incidents from occurring again. Moreover, our Front Office Manager will contact you regarding the Accor points to resolve it as soon as possible. On another note, we are glad you appreciated our property and the service delivered by our associates and do look forward to your future visits to Dubai and to welcome you back to our hotel. Yours sincerely, Samir Arora General Manager

Great hotel to resonable price

TripAdvisor rating 5.0/5

DayTrip21876890511 02/04/2021 TripAdvisor review

We had a great time staying at The Retreat Palm Dubai, mainly because of the incredible staff, specially Mr. Ajmair from reception and ladies from Club Lounge. Very good breakfast buffet with everything you could want. Very good pool and also the beach which was directly adjacent to the pool area. We would stay there again , we will recommend this hotel

Dear DayTrip21876890511, Thank you for taking the time to share your impressions with us. I am delighted to hear that your stay with us was a success. All our associates work very hard to meet our guests’ needs and exceed their expectations. I will therefore personally pass on your praise to our entire team and especially to Ajmair and the ladies from the Club Lounge. Thank you again for such a wonderful feedback. We hope to welcome you again very soon. Yours sincerely, Samir Arora General Manager

Nice short stay

TripAdvisor rating 4.0/5

X A 30/03/2021 TripAdvisor review

Nice hotel price for location and value, staff were friendly, variety in breakfast. pool and beach were clean and well maintained. Room is spacious and clean as well, nice location away close to atlantis.

Dear X A, Thank you for the great feedback of your recent holiday experience at The Retreat Palm Dubai MGallery by Sofitel. Guest satisfaction is our number one goal and there is nothing better than achieving it. We are happy our hotel and associates were able to meet all your needs during your stay. We are very pleased to read that you liked the hotel, price, location, variety of breakfast, pool, beach and that you found it to be clean and well maintained. We are grateful for your compliments towards our friendly associates, whose kindness and helpfulness is one of our hotel's greatest strengths and I assure to congratulate them all for their contribution to your wellbeing whilst in our hotel. Once more, we thank you for sharing your experience with us and look forward to serving you again soon. Yours sincerely, Samir Arora General Manager

Crowded & smallish; poor lounge offering

TripAdvisor rating 2.0/5

DownunderUp 04/03/2021 TripAdvisor review

Expected a nice MGallery style hotel - but looks run down. Feels overcrowded; literally sitting on top of ur neighbors at the pool. Club offering pathetic. Breakfast basic. Construction site next door to the hotel.

Dear DownunderUp, Thank you for sending us your honest feedback. We are deeply sorry to hear that you did not fully enjoy your experience at our hotel, as we strive each day to make each guest stay a memorable one. I have reviewed your comments in detail, along with our teams and managers of each department, and would like to assure you that all the mentioned concerns will be addressed immediately. Moreover, concerning the building site, I would like to inform you that Dubai is currently undergoing major changes for the better and regrettably, the construction noise does affect the tranquility of the hotel. Once again, please accept our apology and we sincerely hope you will stop by our hotel on your next visit to Dubai to see the improvements we have made. Yours sincerely, Samir Arora General Manager

Wonderfull

TripAdvisor rating 5.0/5

victoire2021 09/02/2021 TripAdvisor review

everything was beautiful and the staff was really attentive to our needs and requests the reception manager offered us superb rooms, the concierge staff are extraordinary, the breakfast servers are very professional I recommend 100%

Dear Victoire2021, Thank you for your complimenting review on TripAdvisor following your recent stay at The Retreat Palm Dubai MGallery by Sofitel. It is with great pleasure we read that your recent visit at our resort was a success. Thank you for highlighting the service of our passionate heartist especially the concierge team and the breakfast servers. We certainly look forward to your next visit with us and we will ensure that it will be as memorable as the previous one. Yours sincerely, Samir Arora General Manager

Great Price

TripAdvisor rating 4.0/5

Gary S 29/12/2020 TripAdvisor review

You can't beat this location for the price. The service was excellent and everyone was very helpful. We were very disappointed in the food. We expected a must tastier selection. Have to admit had one of the worst club sandwiches I have ever had.

Dear Gary S, Thank you for writing this valuable review of your recent visit and for your comments. We, at The Retreat Palm Dubai MGallery by Sofitel, pride ourselves for providing the very best service and customer experience and sincerely apologise that your expectations were not met on this occasion. Please be assured that we will immediately investigate the issue that you have raised. Once again, we thank you for sharing your feedback as it is extremely valuable in helping us to continually evaluate and enhance our dining experience. We would love to have you back so we can showcase the amazing experience we strive to achieve. Yours sincerely, Samir Arora General Manager

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