The Retreat Palm Dubai MGallery by Sofitel 4 stars

Customer review rating 4.5/5 3,051 reviews
The Retreat Palm Dubai MGallery by Sofitel
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Hotel extras

  • In close proximity to Nakheel Mall, Aquaventure waterpark and The Pointe

  • All-Inclusive Wellness Retreats

  • 360 degree wellness programmes and packages

  • Healthy food and beverage options including vegan and paleo-friendly dishes

  • Daily wellness and fitness activities

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Babysitting on request
  • Air conditioned
  • DUBAI INTLPaying
  • Dry cleaning / Ironing
  • Concierge
Catering
  • 3 restaurant(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions
Business services
  • 2 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Due to the current situation, we inform you that our hotel is temporarily closed.

Hotel location

The Retreat Palm Dubai MGallery by Sofitel

East Crescent, The Palm Jumeirah
Dubai, UAE
PO Box 118237

dubai
united arab emirates

Tel: +97145247777

Fax: (+971)43944785

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    DUBAI INTL At 40km / 24.85 miles - Shuttle paying

GPS :25.139515, 55.142383

Your meetings and events

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Day light

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

DELUXE ROOM, King Bed or Two Single Beds, Balcony, Private Beach Access

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

DELUXE ROOM, King Bed or Two Single Beds, Partial Sea View, Private Beach Access

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • High speed internet
  • Bathrobe
  • Slippers

DELUXE ROOM, King Bed or Two Single Beds, Palm Jumeirah Sea View, Beach Access

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • High speed internet
  • Bathrobe
  • Slippers

PREMIUM ROOM, Club Lounge Access, King Bed or Two Single Beds, Palm Sea View, Beach Access

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • High speed internet
  • Bathrobe
  • Slippers

HOLISTIC WELLNESS ROOM, Wellness Lounge and Beach Access, King or Two Single Beds, Sea View

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
Rooms

Our restaurants and bars

Bait Al Nakhla

Type of cuisine: Regional

'The House of the Palm', the newest addition on the Palm Jumeirah, overlooking the stunning backdrop of beautiful sea views, invites you to savor traditional Arabic cuisine in modern surroundings with fragrant of the past and the authenticity.

Lunch

12:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Vibe - All-Day Dining Restaurant

Type of cuisine: Healthy eating

The All-Day Dining Restaurant features live cooking stations and a dedicated BBQ station, all offering hearty, healthy meals prepared a la minute with the freshest ingredients. Various theme nights will be offered throughout the week.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Chapters Restaurant

Type of cuisine: Healthy eating

Chapters, the resort's lobby café, is a great place to socialise over a morning coffee or to enjoy the peaceful surroundings and read a book from our library as you enjoy afternoon tea.

Lunch

00:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

00:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
The Retreat Palm Dubai MGallery by Sofitel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,051 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,379 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Thesaurier

Customer review rating 4.5/5

Mimoun Families - 24/03/2020 Confirmed reviews ALL

Vhgchbe

Dear Mimoun Z., Thank you for taking the time to tell us about your experience at the The Retreat Palm Dubai MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Samir Arora General Manager

Lovely friendly Hotel

Customer review rating 4.5/5

Lesley Couples - 19/03/2020 Confirmed reviews ALL

Great location on the B.,staff all very friendly,cleaned rooms daily.food was good too. Would definitely recommend this hotel to others so friendly and helpful staff there.

Dear Lesley Kathryn B., Thank you so much for sharing your thoughts about our hotel. We are so happy to know that you were satisfied with our facilities and services. It was our great pleasure to make your stay enjoyable. I have passed on your comments to the entire team to ensure we continue to provide exceptional service at all time. We are looking forward to your next trip and hope that you choose The Retreat Palm Dubai MGallery by Sofitel for your future stays. Yours sincerely, Samir Arora General Manager

Very friendly staff

Customer review rating 4.5/5

Jukka T. Couples - 18/03/2020 Confirmed reviews ALL

The requested matters were handled promptly. The hotel is clean and comfortable. Transport to the center works well either by taxi or free bus.

Dear Jukka T., We very much appreciate your comments regarding your stay at The Retreat Palm Dubai MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to the entire team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Samir Arora General Manager

great stay

Customer review rating 4.5/5

Soraya S. Couples - 15/03/2020 Confirmed reviews ALL

Was a lovely experience. So good for my body and soul. I relaxed body and mind. The food was healthy and delicious. Yoga in the morning was exactly what i needed. And my gym session with Christina was refreshing. Will definitly come back.

Dear Soraya s., Thank you very much for taking time to give us your feedback. We were thrilled to have had an opportunity to host you during your recent visit to The Retreat Palm Dubai MGallery by Sofitel. We appreciate your feedback about our hotel and most of all our associates. I will be sure to share your review with the team. I know that they will be as pleased and Christina will be delighted to be so positively remembered. I sincerely hope that you will travel to Dubai again and look forward to welcoming you back in the near future. Yours sincerely, Samir Arora General Manager

A great retreat

Customer review rating 4.5/5

Elliot Families - 11/03/2020 Confirmed reviews ALL

Staff were welcoming and always willing to help. The buffet food was very good quality and there was something for everyone. Facilities were excellent including the gym, steam room/ saunas/ Jacuzzi. Would return and recommend!

Dear Anne B., Thank you for the feedback following your recent stay at The Retreat Palm Dubai MGallery by Sofitel. We are pleased to read your review however, we were concerned to read about your experiences during your stay and sincerely apologize for it. I have discussed your experiences with the concerned teams and have taken necessary measures to ensure that these issues will not occur in the future. We have started retraining our team and they are working on the concerns mentioned in your survey. Thank you again for your valuable feedback and we look forward to welcoming you back to our hotel in the nearest future. Yours sincerely, Samir Arora General Manager

So much potential, but let down by service level

Customer review rating 4.5/5

Laura M. Solo - 10/03/2020 Confirmed reviews ALL

I booked for a weekend 'stay-cation' at the retreat, specifically wanting to rest and unwind from a busy work week. I chose to stay rather than just do a day spa experience as I thought this would mean better service and a more relaxing stay. This was not the case. The hotel and setting is beautiful and has all the right set up for excellence, but is let down by the customer experience. The worst part was being consistently asked for my room number and credit card for the smallest things - to sit for dinner, to get a towel, even to have water at dinner. I had a massage and paid a premium price for this, while walk in guests were able to book using Groupon offers which seems very unfair. In terms of delivering on the 'health retreat' promise - I was offered a the healthy drink on arrival, but found the a la cart menu and evening buffet to be very limited in terms of genuinely healthy and wholesome food options. Similarly the food stocked in the room was all packaged food and crisps, even with 'healthy' ingredients these are not healthy foods. Fruit and vegetables should be fresh and readily available. Also I do not understand why there the hotel is marketing to families and children, as children in a resort do not make for a relaxing and high end health retreat experience.

Dear Laura M., Thank you for choosing our hotel and for sharing your stay experience at The Retreat Palm Dubai MGallery by Sofitel. We acknowledge and respect all reviews that we receive to make our guest experience the best we possibly can. It is obvious from your review that we did not deliver an experience as per your expectations on this occasion. We evaluate each guest feedback, and subsequently look to improve and enhance our business operations. From your review, we have realized that you faced several issues that we have taken on board and have discussed at length internally to see where improvements can be made. Whilst an apology will not change the outcome of your stay, it is our hope that you will return to our hotel granting us the opportunity to provide you with a better experience and allow us the opportunity to change your perception about our services. Thank you again for providing your feedback and we hope to welcome you on a return visit in the near future. Yours sincerely, Samir Arora General Manager

Nice stay in the Palm

Customer review rating 4.5/5

Jerome Families - 10/03/2020 Confirmed reviews ALL

A well placed hotel with very fair price while we are in the Palm. The hotel is very nice and clean. Facilities are nice we enjoyed a lot. The restaurants are just excellent including the traditional arabic one (fair price as well). I recommend to come with a Car to enjoy the valet service and avoid taxis. (tram is 4km away). Or you also can use the hotel shuttle. Thank you again to the hotel and its great team!

Dear Jerome G., Thank you for taking the time to complete our survey and for sharing your opinion on your stay at The Retreat Palm Dubai MGallery by Sofitel. I am very sorry that we did not meet your expectations completely. At MGallery, we strive to offer the highest level of service to each of our guests. Therefore, your opinion is very important to us. Rest assured, we have been working on our WiFi to provide easy access for our guests in the future. We are very grateful to you for the feedback, and we sincerely hope that you will provide us with the opportunity to correct our mistakes in the near future. Yours sincerely, Samir Arora General Manager

Pleasant hotel

Customer review rating 4.5/5

Gregor Couples - 09/03/2020 Confirmed reviews ALL

We stayed here for 2 nights before transferring to Abu Dhabi. Nice hotel but doubt I’d go out of my way to return

Dear Gregor H., Thank you for rating your stay at The Retreat Palm Dubai MGallery by Sofitel. We thank you for your praise and assure you that I will certainly pass on your positive comments to everyone at the hotel. Your satisfaction is the best reward for us all. Thank you once again and we would be happy to welcome you again in the near future. Yours sincerely, Samir Arora General Manager

Fantastic customer service, good location, great break

Customer review rating 4.5/5

Darren P. Couples - 09/03/2020 Confirmed reviews ALL

Great 7 day break - used all the facilities and really impressed by both location and level of service

Dear Darren P., Thank you for sharing a feedback following your recent visit to our hotel. Although I am pleased that your overall stay was good, I am sorry to read your low scores and feedback in the survey. I have personally discussed your comments with the concerned department managers to ensure that we are meeting all our guests’ expectations in future. Please do let us know when you are planning to return to Dubai and we will ensure that your next stay will be a better one. Yours sincerely, Samir Arora General Manager

Great place to stay

Customer review rating 4.5/5

Yazeed A. Q. Couples - 08/03/2020 Confirmed reviews ALL

Great over all services and experience but i wanted the beach to be more private

Dear Yazeed Al Q., We very much appreciate your comments regarding your stay at The Retreat Palm Dubai MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have also taken into consideration your suggestion regarding the beach and will discuss it at the next management meeting. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Samir Arora General Manager

Excellent stay

Customer review rating 4.5/5

Ashraf A. Families - 07/03/2020 Confirmed reviews ALL

I'm so happy for staying in this hotel I see good staff from reception and restaurant

Dear Ashrf Abdelazim A., Thank you for staying at The Retreat Palm Dubai MGallery by Sofitel. We are very pleased that you had a great stay with us. Thank you for acknowledging our very attentive and friendly associates, especially those mentioned in your survery, Angela, Ian, Cooper, Islam, Pandya and Muslima. We assure you that we will continue to serve you consistently as per our standards and look forward to welcome you in the near future. Yours sincerely, Samir Arora General Manager

Nice stay

Customer review rating 4.5/5

David R. Families - 07/03/2020 Confirmed reviews ALL

Breakfast was ok. Nice big rooms but not enough space to hang cloths.

Dear David R., I would like to thank you for taking the time to advise us of your experience at The Retreat Palm Dubai MGallery by Sofitel. It is only through feedback such as yours that we can maintain and, where necessary improve upon the service that we provide to our guests. I have also taken into consideration your suggestion about the space and conveyed your message to our Executive Housekeeper and we are working on this aspect. Please accept our sincere apology for this shortcoming and we hope you will give us the opportunity to welcome you again. Yours sincerely, Samir Arora General Manager
Customer review rating 4.5/5

Alessandro F. Friends - 06/03/2020 Confirmed reviews ALL

Amazing time in the hotel that offer relax una very reserved solution

Dear Alessandro F., We very much appreciate your comments regarding your stay at The Retreat Palm Dubai MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our associates as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Samir Arora General Manager

excellent hotel with excellent staff

Customer review rating 4.5/5

Louise Couples - 05/03/2020 Confirmed reviews ALL

A super hotel, location good but a lot of waste ground in front of hotel which is not very welcoming, plus the construction of 3 high rise hotels next door which we knew nothing about made a not very quiet location. Food excellent, we prepaid for breakfast and added on 2 evening meals, all of which were fantastic, Our room was perfect with perfect view which we had requested and all the staff were so helpful from our arrival to our departure. thankyou

Dear Louise B., We very much appreciate your comments regarding your stay at The Retreat Palm Dubai MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Samir Arora General Manager

bad breakfast experience, hot room

Customer review rating 4.5/5

Asian M. Families - 03/03/2020 Confirmed reviews ALL

it was ok untill we had breakfast the next morning. i asked for coffee for 3x but nobody gave me coffee. the guests who came late had their orders of coffee but not me. i guess because we are asian. i felt really discriminated and felt bad. our room was hot, we asked some staff to check for our ac but still room was not cool. we were tired and dont want to complain for more so we just settle and tried to sleep. i would not recommend it to our asian friends and family.

Dear Maribel C., It was a great pleasure having you at The Retreat Palm Dubai MGallery by Sofitel and thank you for sharing your feedback about your stay experience with us. We sincerely regret that you had a bad experience with breakfast and the air conditioner in your room during your stay. Please rest assured you that I will personally discuss these concerns with both the teams and shall work towards an improvement in this area. Once again we thank you for your valued support and from all of us at The Retreat Palm Dubai MGallery by Sofitel, we hope to be able to welcome you again and have another opportunity to serve your better. Yours sincerely, Samir Arora General Manager

my husband loved it...

TripAdvisor rating 4.5/5

kaluginakhan 02/03/2020 TripAdvisor review

We were planning to come together, I made a mistake on our non refundable booking...then I got ill and wasn't able to come...The staff were SO nice they accommodated the change due to my mistake...My husband said that was the biggest suite we have ever had in all the places we travel..and everything was superb... just be aware that the happy hours at this hotel do not include alcohol...and we didn't know that in advance...

Dear Kalugina Khan, I am delighted with your positive review and just as glad to know your husband had a wonderful stay with us. The Retreat Palm Dubai MGallery by Sofitel is a wellness hotel, more focused on a healthy lifestyle for mind, body and soul, and therefore we do not serve alcohol in our hotel. However, your kind words are very much appreciated and we really hope that we can welcome you both together to our hotel when you plan to travel back to Dubai. Yours sincerely, Samir Arora General Manager

Very good service and a nice hotel. Got upgraded to a really big suite.

Customer review rating 4.5/5

A.s. Solo - 01/03/2020 Confirmed reviews ALL

I arrived late on the evening, got upgraded by very nice reception staff. Service was great and food was always very nice and fresh. Nice fish, Indian stews, great salads, the “meat could have been better.

Dear Alexander S., Thank you for your feedback after your stay at The Retreat Palm Dubai MGallery by Sofitel. It is with great pleasure that we receive your kind review which I will certainly share with everyone. I have noticed your comments in the survey as well as the meat and shared your feedback with the respective managers who will treat your concerns as areas of opportunities for improvement. Once again, we would like to thank you for your feedback, and hope that you will give us the opportunity to serve you better in the near future. Yours sincerely, Samir Arora General Manager

Well presented hotel in ideal location

Customer review rating 4.5/5

Kath Solo - 01/03/2020 Confirmed reviews ALL

Treated well throughout my short stay, smooth check in, attentive staff. Room was very clean and well presented. I opted for a room with club access, service here was excellent.

Dear Kathryn T., Thank you for your feedback after your stay at The Retreat Palm Dubai MGallery by Sofitel which I will certainly share with everyone. I have noticed your comment regarding the food in the Club Lounge and shared your feedback with the manager in charge for future improvement. Once again, thank you for your feedback, and we hope that you will visit us again in the near future. Yours sincerely, Samir Arora General Manager

Very bad, poor service

Customer review rating 4.5/5

Daleen O. Business - 28/02/2020 Confirmed reviews ALL

Firstly the driver was 30 minutes late to pick me up from the airport at 250 AED a ride. My room was not made on day 1. When I walked in at 4:30 it was the same I left it at 7:30 am. In room dining for breakfast was ordered. No breakfast arrived the next morning and the request was placed outside on the door the previous night at 8 pm.

Dear Jacoba J M O., Thank you for taking the time to tell us about your experience at The Retreat Palm Dubai MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Samir Arora General Manager

Fabulous view and well maintained hotel

Customer review rating 4.5/5

Anirudh S. G. Couples - 27/02/2020 Confirmed reviews ALL

Overall experience was good but just one problem.. FOOD. We are Jain and we don't eat Onion and Potato etc and we require pure jain food.. will surely come next time but we need good chef's who make good jain and veg food. Thanks

Dear Anirudh G., Thank you for choosing our hotel, and for taking the time to write a review. We are delighted to read that you enjoyed your stay with us. However, we are disappointed with your dissatisfaction regarding the food. I shared your comment with our chef, who is working on the food choices to ensure that we offer our guests an exceptional experience in the future. Thank you again for sharing your experience. We hope you will see the change when you visit us again. Yours sincerely, Samir Arora General Manager
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