The Retreat Palm Dubai MGallery by Sofitel 5 stars

Customer review rating (ALL Rating) 4.6/5 948 reviews

Hotel extras

  • In close proximity to Nakheel Mall, Aquaventure waterpark and The Pointe

  • All-Inclusive Wellness Retreats

  • 360 degree wellness programmes and packages

  • Healthy food and beverage options including vegan and paleo-friendly dishes

  • Daily wellness and fitness activities

ALLSAFE approved hotel

Hotel location

The Retreat Palm Dubai MGallery by Sofitel

East Crescent, The Palm Jumeirah, Dubai, UAE, PO Box 118237
United Arab Emirates

GPS:25.139515, 55.142383

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 15 


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Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  948 reviews

TripAdvisor Rating  4.5/5  3,662 reviews

good experiences!🥰

TripAdvisor rating 5.0/5

raulsirebeccad TripAdvisor review

The best hotel from Dubai! Very good food ! nice beach, nice pool , very good services! Many thanks to Nikki good comunication she was very happy to see as back and was reconizes us😍it is the third time in this hotel ans sore I will come back! Good to come with the kids they have kids pool as well!

Dear raulsirebeccad, Greetings from The Retreat Palm Dubai MGallery by Sofitel. Thank you for choosing to stay at our beautiful resort on the Palm Jumeirah and for taking the time to share your most pleasant feedback with us. I would like to express our appreciation for your encouraging words towards Nikki and the overall service provided by our diligent team members. Your feedback is highly appreciated, and it is also an incentive for us to continue to work to improve the quality of our services continuously. We are glad to read that you had an excellent stay with us, and we look forward to welcoming you back at the resort soon. Sincerely yours, Samir Arora General Manager

Chapters coffee shop in lobby

TripAdvisor rating 5.0/5

Adrian F TripAdvisor review

The best coffee in the hotel ,with fast and excellent service my fav is Muskan and sushmita we use to come daily for coffee after brekafast every day with our family ! Very clean confatable place to relax your time amazing i love it

Dear adrianfU3253YV, Thank you very much for sharing your review on TripAdvisor following your recent stay with us at The Retreat Palm Dubai MGallery by Sofitel. When placing your trust in The Retreat Palm Dubai MGallery by Sofitel, you are in the best hands. It is a great pleasure to know that you had a memorable stay with us and that you enjoyed the level of service provided by our heartists, Muskan and Sushmita from Chapters. Our fabulous team members are always there to promptly assist and cater to our guests’ need and we are glad we succeeded in creating a memorable time for you during your stay. Thank you for once again for staying with us. We look forward to welcome you again soon. Sincerely yours, Samir Arora General Manager

Beautiful hotel

TripAdvisor rating 5.0/5

Nomad18874697691 Couples - TripAdvisor review

I and my husband booked a massage and we had a great time at the spa.Jeanette assisted us at the beach she was very helpful. Clean pool and beach and comfortable sun beds. The staff is all welcoming with a smile on their faces.We will back thank you!

Dear Nomad18874697691, Thank you very much for your very positive review of your recent holiday with us at The Retreat Palm Dubai MGallery by Sofitel. With much pleasure I read about your experience with our hotel facilities and services and it is wonderful to learn how much you enjoyed your time here. Thank you especially for appreciating our genuine friendly and attentive team and be assured that your kind praise will be shared with all of them including Jeanette. Your commendable review on TripAdvisor is indeed appreciated, and we look forward to welcoming you back to our resort in the very near future. Yours sincerely, Samir Arora General Manager

Not my better experience

TripAdvisor rating 2.0/5

EricMCanada TripAdvisor review

Clean hotel with a nice pool/beach. the breakfasts are good. I activated do not disturb so that I could sleep and room service woke me up by phoning me to find out what time I would like them to clean my room! I was disappointed by my room the usb sockets were defective, the access door to the balcony was blocked the housekeeper try to open it but the door lock does not work. Later when I left my room it was impossible to enter again because of the card reader is broken down. I asked for a new room and I was offered a room with a single bed instead of a queen bed i am really disappointed. maybe I was unlucky but all this does not make me want to come back here. At the end they did the repair.

Dear EricMCanada, Thank you for your detailed feedback about your stay at The Retreat Palm Dubai MGallery by Sofitel. I appreciate the time you have taken to write your review and I was pleased to read your feedback on our facilities, breakfast and amenities. I was disappointed, however, to read about your room experience and I sincerely regret the inconvenience we have put you through. Please rest assured that your feedback will be shared with the concerned managers for their immediate review to avoid future occurrences to our guests. Thank you very much once again for your feedback and we hope to have the opportunity to welcome you back to our resort soon. Sincerely yours, Samir Arora General Manager

Great fun

TripAdvisor rating 5.0/5

Abbadi S TripAdvisor review

It’s great holiday it was in the best location mgallery retreat. Pool and beach it’s great . Plus was fun lawyes with entertainment was great at beach vollley ball . And the best guy I see his smile was most welcome RIZWAN . And we feel like at home not just holidays Great thanks a lot sure we come back

Dear Abbadis, We were delighted to receive your recent feedback and to learn that you were very satisfied with your stay at The Retreat Palm Dubai MGallery by Sofitel. It means so much to us when our guests take time to share their satisfaction and positive experiences, therefore we would like to thank you for taking the time to do so. I am delighted to note that you liked the service provided by our heartists, particularly from Rizwan from the recreation team. Your feedback will be used as a motivation for the team. We sincerely hope that you will stay with us again and look forward to welcome you to our resort in the near future. Yours sincerely, Samir Arora General Manager

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Other web-users rate our hotel

  • 1,001 reviews 7.8/10 Location
  • 2,092 reviews 8.5/10 Room
  • 4,373 reviews 9.1/10 Service
  • 32 reviews 6.4/10 WiFi
  • 1,577 reviews 8.3/10 Food
  • 1,156 reviews 9/10 Cleanliness
  • 855 reviews 8.7/10 Beach
  • 760 reviews 8.7/10 Pool

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