The Retreat Palm Dubai MGallery by Sofitel 5 stars

Customer review rating 4.5/5 3,074 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

The Retreat Palm Dubai MGallery by Sofitel
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+ 19 Services
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Hotel extras

  • In close proximity to Nakheel Mall, Aquaventure waterpark and The Pointe

  • All-Inclusive Wellness Retreats

  • 360 degree wellness programmes and packages

  • Healthy food and beverage options including vegan and paleo-friendly dishes

  • Daily wellness and fitness activities

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Babysitting on request
  • Air conditioned
  • DUBAI INTLPaying
  • Dry cleaning / Ironing
  • Concierge
Catering
  • 4 restaurant(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions
Business services
  • 2 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

The Retreat Palm Dubai MGallery by Sofitel

East Crescent, The Palm Jumeirah
Dubai, UAE
PO Box 118237

dubai
united arab emirates

Tel: +97145247777

Fax: (+971)43944785

Check-in from 15h00

Check out up to 12h00

  • By plane

    DUBAI INTL At 40km / 24.85 miles - Shuttle paying

GPS :25.139515, 55.142383

Your meetings and events

2 

meeting rooms

From 1 to 15 

attendees

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Day light

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

DELUXE ROOM, King Bed or Two Single Beds, Balcony, Private Beach Access

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

DELUXE ROOM, King Bed or Two Single Beds, Partial Sea View, Private Beach Access

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • High speed internet
  • Bathrobe
  • Slippers

DELUXE ROOM, King Bed or Two Single Beds, Palm Jumeirah Sea View, Beach Access

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • High speed internet
  • Bathrobe
  • Slippers

PREMIUM ROOM, Club Lounge Access, King Bed or Two Single Beds, Palm Sea View, Beach Access

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • High speed internet
  • Bathrobe
  • Slippers

HOLISTIC WELLNESS ROOM, Wellness Lounge and Beach Access, King or Two Single Beds, Sea View

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
Rooms

Our restaurants and bars

Bait Al Nakhla

Type of cuisine: Regional

'The House of the Palm', the newest addition on the Palm Jumeirah, overlooking the stunning backdrop of beautiful sea views, invites you to savor traditional Arabic cuisine in modern surroundings with fragrant of the past and the authenticity.

Lunch

12:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Vibe - All-Day Dining Restaurant

Type of cuisine: Healthy eating

The All-Day Dining Restaurant features live cooking stations and a dedicated BBQ station, all offering hearty, healthy meals prepared a la minute with the freshest ingredients. Various theme nights will be offered throughout the week.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Ripples Juice Bar

Type of cuisine: International

Ripples Juice Bar offers a large selection of freshly squeezed fruit and vegetable juices and signature mocktails, as well as a variety of tasty street food from around the world, served from the poolside food truck.

Lunch

09:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Chapters Restaurant

Type of cuisine: Healthy eating

Chapters, the resort's lobby café, is a great place to socialise over a morning coffee or to enjoy the peaceful surroundings and read a book from our library as you enjoy afternoon tea.

Lunch

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
The Retreat Palm Dubai MGallery by Sofitel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,074 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,440 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Hospitality level : Superb

Customer review rating 4.5/5

Annissa G. Couples - 29/07/2020 Confirmed reviews ALL

It was our first time to stay in a hotel again after the pandemic and although it was short, it was very enjoyable and comfortable.

Dear Annissa M., Thank you very much for your positive review and for listing the many positive aspects of your experience through the Trust You survey. It was a pleasure to have you at The Retreat Palm Dubai MGallery by Sofitel. We are very happy to know you enjoyed your stay including our facilities and the service provided by our associates. Please rest assured we will thank and recognise them for their efforts. We would be delighted to welcome you back again. Yours sincerely, Samir Arora General Manager

Exceeded my expectations

Customer review rating 4.5/5

Monica Solo - 28/07/2020 Confirmed reviews ALL

Nice ambiance, Spacious rooms, Good food and heavenly healthy juices & smoothies, friendly staff - overall relaxing atmosphere. Below staff members deserve a mention as the went above and beyond on the service level rendered. Tracy -coffee shop / Nick -Front office / Hannah -Spa / Ian, Abdul and Kelvin Recreation. Only cos - It is a dry hotel and only realized upon arrival at the hotel.

Dear Monica K., Thank you for your valuable feedback of The Retreat Palm Dubai MGallery by Sofitel. I am very happy to hear that you had an excellent stay with us. Your feedback will encourage all our associates to work hard to improve the quality of our services. In addition, I have taken note of your comments in the survey and will definitely consider your feedback in the right spirit to ensure that steps are taken to provide impeccable service to our guests. Thank you again for sharing your experience and we hope that your next visit will be more pleasant than the previous one. Yours sincerely, Samir Arora General Manager

Good location

Customer review rating 4.5/5

Paul V. Couples - 26/07/2020 Confirmed reviews ALL

Pleasant breakfast, comfortable room, great location on the Palm, but condition of the property is poor for a structure that is only three (3) years old; some significant maintenance is required as this degrades the overall aesthetic appearance.

Dear Paul James V., We thank you for your feedback regarding your stay at The Retreat Palm Dubai MGallery by Sofitel which I am sure will serve as an encouragement to all our associates as we strive to improve on our facilities and services. Although it is always a pleasure to receive positive feedback, we are disappointed to read your comments in the survey. I have shared your feedback with the concerned teams and we are exploring ways to ensure that these issues do not arise in the future. Thank you once again for sharing your experience with us, and hope your next visit will be more memorable than the previous one. Yours sincerely, Samir Arora General Manager

Outstanding location, friendly staff, great amenities.

Customer review rating 4.5/5

Bnm Solo - 26/07/2020 Confirmed reviews ALL

Had a terrific stay. Thank you

Dear Bassem M., Thank you for your positive feedback regarding your recent stay at The Retreat Palm Dubai MGallery by Sofitel. We were delighted to read that you truly appreciate our hotel and its overall facilities, amenities, location and most importantly, the unmatched service and attention provided by our caring team. Thank you for your compliment about our check-in associates who I am sure will be very pleased to know that their services were recognized by you. On your next travel to the city, we sincerely hope that you will consider staying once again at our resort. Yours sincerely, Samir Arora General Manager

Rejuvenating and overall good experience

Customer review rating 4.5/5

Kunal R. Couples - 25/07/2020 Confirmed reviews ALL

As per current conditions all necessary precautions were well very taken care of. The resort was calm and perfect for our staycation. It was indeed relaxing to spend some time there under a very good hospitality.

Dear Kunal H., We very much appreciate your comments regarding your stay at The Retreat Palm Dubai MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with Istrael and Rizwan for taking good care of you during your stay at our hotel. I am sure that this feedback will serve as an encouragement to the entire team as we strive to continuously improve the quality of our facilities and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Samir Arora General Manager

Bad super over expensive

Customer review rating 4.5/5

Elias Couples - 22/07/2020 Confirmed reviews ALL

First the receptionist i think indian he talk too much and rude he dont know how to deal with the customers second so exoensive for nothing specifically beverages like juice 45dhs in burj al arab price 38dhs third room so boring empty just bed nothing cosy i wont check in therr again impossible

Dear Elie H., Thank you for the feedback from your stay at The Retreat Palm Dubai MGallery by Sofitel. I am very disappointed to have read your comments on the rude associate. This is certainly not the usual high level of service that we strive for, and please rest assured that I have followed up the team to make sure that this is addressed appropriately within that goal. Please accept my sincere apologies for the lack of our service standards for this occasion. As far as the prices in our restaurants are concerned, we would like to point out that our prices are in the local average. You feedback regarding the room will be shared to the teams for review and assuring you that appropriate measures will be done for better guest satisfaction. Thank you once again for bringing these issues to my attention and we hope to have the opportunity to welcome you back to serve you better in the future. Yours sincerely, Samir Arora General Manager

Worst dubai hotel experience

Customer review rating 4.5/5

Hazim Friends - 22/07/2020 Confirmed reviews ALL

I stayed at the hotel for 30 mins before i decided to cancel my booking. I found out after i booked for my friends and I, that the hotel was very family friendly and extremely quiet. Therefore, i decided to cancel my booking and leave. The lady at the reception told me to request booking.com to send a cancellation e-mail and she will take care of the rest. I left the place and two days later i get a call saying i wont be refunded at all because i had checked in and out for more than 3-4 hours. Till now they have been dodging my questions and trying to avoid me so i don’t get a refund. Rooms are extremely over priced for nothing. Several much better cheaper options in dubai. Worst hotel experience in dubai!

Dear Guest, I would like to thank you for choosing The Retreat Palm Dubai MGallery by Sofitel for your last visit to Dubai and for taking the time to share this feedback with us. I regret to read that you had a less than satisfactory experience during your stay with us. Please be assured that your feedback will be cascaded to the whole team so that we can take actions accordingly. Nevertheless, our Front Office Manager will contact you regarding your concerns and we do hope that you will give us another chance in the future for a bespoke experience as well as to enjoy the upcoming improvements we will implement. The whole team and I remain at your full disposal for any further assistance needed and we are really looking forward to welcome you again. Thanking you once again for choosing our resort. Yours sincerely, Samir Arora General Manager

We have a very pleasant stay.

Customer review rating 4.5/5

Andrelina Families - 21/07/2020 Confirmed reviews ALL

Beatiful place, neat and pleasant seaview rooms. The staff are friendly and helpful especially Prashant of resevation, Camila, Jhun, and the restaurant staff. Our stay was worth every penny.

Dear Andrelina M., Thank you very much for taking time to write your feedback. We were happy to have had an opportunity to host you during your recent visit to The Retreat Palm Dubai MGallery by Sofitel. I will be sure to share your review with the team. I know that they will be pleased and those that have been mentioned will be delighted to be so positively remembered. I sincerely hope that you will travel to Dubai again and look forward to welcoming you back to our resort in the near future. Yours sincerely, Samir Arora General Manager

Amazing staff

Customer review rating 4.5/5

Rosario Couples - 21/07/2020 Confirmed reviews ALL

Relaxing weekend

Dear Rosario R., Thank you for taking the time to share a review of your experience at The Retreat Palm Dubai MGallery by Sofitel. I was delighted to hear you had relaxing weekend at our hotel. We love knowing that guests appreciate our service. The entire team is thrilled with your review and highly motivated. I will definitely share your comments with the Housekeeping and F&B teams. Moreover, your comments regarding the waiting time for room and the A/C have been taken into account for necessary actions and rectifications. Thank you once again for and we look forward to welcome you back. Best regards Samir Arora General Manager

Great Day

Customer review rating 4.5/5

Bakinam S. Friends - 20/07/2020 Confirmed reviews ALL

Had an awesome experience, was upgraded to a sea view room for my birthday and the staff helped me celebrate.

Dear Bakinam S. A., Thank you for sharing your experience with us. I am delighted to hear that everything was up to your satisfaction and the team was able to create a memorable experience for you. It was a pleasure hosting you during your birthday and I hope it will be a moment you will cherish always. I will make sure to share your kind comments with the reservations team and A.. I am certain that they will be delighted to hear your feedback. We look forward welcoming you back again soon for more memorable experiences. Yours sincerely, Samir Arora General Manager

Perfecto

Customer review rating 4.5/5

Dr S. Families - 19/07/2020 Confirmed reviews ALL

Perfect in every way

Dear Mohamed Hamdy S., We very much appreciate your comments regarding your stay at The Retreat Palm Dubai MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with my team. This feedback will serve as an encouragement to all the associates as we all strive to continuously improve the quality of our services and facilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Samir Arora General Manager

"A memorable experienced "

Customer review rating 4.5/5

Ms. A. Couples - 19/07/2020 Confirmed reviews ALL

Outstanding Service A great stay in this property staff are really nice and helpful thanks to Amran Ali in the reception for his nice welcome. We had a great dinner in the Restaurant. Food was so amazing The chef nailed it perfectly. I have never seen such good customer service as I experienced from the staff named Hamza and Aziz they are very helpful and passionated. Thanks for the surprised birthday cake it's really a memorable experienced We will definitely come back and stay here again.

Dear Josie A., Thank you for choosing The Retreat Palm Dubai MGallery by Sofitel for your birthday celebration. It was our pleasure to offer you a birthday cake to make your holiday even more memorable. Rest assured that the entire team, especially Amran Ali, Hamza and Aziz will be praised for their exceptional hospitality towards you. We thank you for your lovely feedback and we look forward to having the privilege of welcoming you again for more memorable experiences. Yours sincerely, Samir Arora General Manager

Thesaurier

Customer review rating 4.5/5

Mimoun Families - 24/03/2020 Confirmed reviews ALL

Vhgchbe

Dear Mimoun Z., Thank you for taking the time to tell us about your experience at the The Retreat Palm Dubai MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Samir Arora General Manager

Lovely friendly Hotel

Customer review rating 4.5/5

Lesley Couples - 19/03/2020 Confirmed reviews ALL

Great location on the B.,staff all very friendly,cleaned rooms daily.food was good too. Would definitely recommend this hotel to others so friendly and helpful staff there.

Dear Lesley Kathryn B., Thank you so much for sharing your thoughts about our hotel. We are so happy to know that you were satisfied with our facilities and services. It was our great pleasure to make your stay enjoyable. I have passed on your comments to the entire team to ensure we continue to provide exceptional service at all time. We are looking forward to your next trip and hope that you choose The Retreat Palm Dubai MGallery by Sofitel for your future stays. Yours sincerely, Samir Arora General Manager

Very friendly staff

Customer review rating 4.5/5

Jukka T. Couples - 18/03/2020 Confirmed reviews ALL

The requested matters were handled promptly. The hotel is clean and comfortable. Transport to the center works well either by taxi or free bus.

Dear Jukka T., We very much appreciate your comments regarding your stay at The Retreat Palm Dubai MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to the entire team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Samir Arora General Manager

great stay

Customer review rating 4.5/5

Soraya S. Couples - 15/03/2020 Confirmed reviews ALL

Was a lovely experience. So good for my body and soul. I relaxed body and mind. The food was healthy and delicious. Yoga in the morning was exactly what i needed. And my gym session with Christina was refreshing. Will definitly come back.

Dear Soraya s., Thank you very much for taking time to give us your feedback. We were thrilled to have had an opportunity to host you during your recent visit to The Retreat Palm Dubai MGallery by Sofitel. We appreciate your feedback about our hotel and most of all our associates. I will be sure to share your review with the team. I know that they will be as pleased and Christina will be delighted to be so positively remembered. I sincerely hope that you will travel to Dubai again and look forward to welcoming you back in the near future. Yours sincerely, Samir Arora General Manager

A great retreat

Customer review rating 4.5/5

Elliot Families - 11/03/2020 Confirmed reviews ALL

Staff were welcoming and always willing to help. The buffet food was very good quality and there was something for everyone. Facilities were excellent including the gym, steam room/ saunas/ Jacuzzi. Would return and recommend!

Dear Anne B., Thank you for the feedback following your recent stay at The Retreat Palm Dubai MGallery by Sofitel. We are pleased to read your review however, we were concerned to read about your experiences during your stay and sincerely apologize for it. I have discussed your experiences with the concerned teams and have taken necessary measures to ensure that these issues will not occur in the future. We have started retraining our team and they are working on the concerns mentioned in your survey. Thank you again for your valuable feedback and we look forward to welcoming you back to our hotel in the nearest future. Yours sincerely, Samir Arora General Manager

So much potential, but let down by service level

Customer review rating 4.5/5

Laura M. Solo - 10/03/2020 Confirmed reviews ALL

I booked for a weekend 'stay-cation' at the retreat, specifically wanting to rest and unwind from a busy work week. I chose to stay rather than just do a day spa experience as I thought this would mean better service and a more relaxing stay. This was not the case. The hotel and setting is beautiful and has all the right set up for excellence, but is let down by the customer experience. The worst part was being consistently asked for my room number and credit card for the smallest things - to sit for dinner, to get a towel, even to have water at dinner. I had a massage and paid a premium price for this, while walk in guests were able to book using Groupon offers which seems very unfair. In terms of delivering on the 'health retreat' promise - I was offered a the healthy drink on arrival, but found the a la cart menu and evening buffet to be very limited in terms of genuinely healthy and wholesome food options. Similarly the food stocked in the room was all packaged food and crisps, even with 'healthy' ingredients these are not healthy foods. Fruit and vegetables should be fresh and readily available. Also I do not understand why there the hotel is marketing to families and children, as children in a resort do not make for a relaxing and high end health retreat experience.

Dear Laura M., Thank you for choosing our hotel and for sharing your stay experience at The Retreat Palm Dubai MGallery by Sofitel. We acknowledge and respect all reviews that we receive to make our guest experience the best we possibly can. It is obvious from your review that we did not deliver an experience as per your expectations on this occasion. We evaluate each guest feedback, and subsequently look to improve and enhance our business operations. From your review, we have realized that you faced several issues that we have taken on board and have discussed at length internally to see where improvements can be made. Whilst an apology will not change the outcome of your stay, it is our hope that you will return to our hotel granting us the opportunity to provide you with a better experience and allow us the opportunity to change your perception about our services. Thank you again for providing your feedback and we hope to welcome you on a return visit in the near future. Yours sincerely, Samir Arora General Manager

Nice stay in the Palm

Customer review rating 4.5/5

Jerome Families - 10/03/2020 Confirmed reviews ALL

A well placed hotel with very fair price while we are in the Palm. The hotel is very nice and clean. Facilities are nice we enjoyed a lot. The restaurants are just excellent including the traditional arabic one (fair price as well). I recommend to come with a Car to enjoy the valet service and avoid taxis. (tram is 4km away). Or you also can use the hotel shuttle. Thank you again to the hotel and its great team!

Dear Jerome G., Thank you for taking the time to complete our survey and for sharing your opinion on your stay at The Retreat Palm Dubai MGallery by Sofitel. I am very sorry that we did not meet your expectations completely. At MGallery, we strive to offer the highest level of service to each of our guests. Therefore, your opinion is very important to us. Rest assured, we have been working on our WiFi to provide easy access for our guests in the future. We are very grateful to you for the feedback, and we sincerely hope that you will provide us with the opportunity to correct our mistakes in the near future. Yours sincerely, Samir Arora General Manager

Pleasant hotel

Customer review rating 4.5/5

Gregor Couples - 09/03/2020 Confirmed reviews ALL

We stayed here for 2 nights before transferring to Abu Dhabi. Nice hotel but doubt I’d go out of my way to return

Dear Gregor H., Thank you for rating your stay at The Retreat Palm Dubai MGallery by Sofitel. We thank you for your praise and assure you that I will certainly pass on your positive comments to everyone at the hotel. Your satisfaction is the best reward for us all. Thank you once again and we would be happy to welcome you again in the near future. Yours sincerely, Samir Arora General Manager
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