The Retreat Palm Dubai MGallery by Sofitel 5 stars

Customer review rating (ALL Rating) 4.5/5 4,014 reviews

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The Retreat Palm Dubai MGallery by Sofitel
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+ 21 Services

Hotel extras

  • In close proximity to Nakheel Mall, Aquaventure waterpark and The Pointe

  • All-Inclusive Wellness Retreats

  • 360 degree wellness programmes and packages

  • Healthy food and beverage options including vegan and paleo-friendly dishes

  • Daily wellness and fitness activities

Hotel location

The Retreat Palm Dubai MGallery by Sofitel

East Crescent, The Palm Jumeirah
Dubai, UAE
PO Box 118237
 dubai
united arab emirates

Tel: +97145247777

Fax: (+971)43944785

Check-in from 15h00

Check out up to 12h00

  • By plane

    DUBAI INTL At 40km / 24.85 miles - Shuttle paying

GPS:25.139515, 55.142383

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Your meetings and events

Room descriptions and layouts

2 

meeting rooms

From 1 to 15 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Day light

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
The Retreat Palm Dubai MGallery by Sofitel

100% genuine reviews from our guests

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ALL Rating 4.5/5

4,014 reviews

TripAdvisor Rating 4.5/5

2,619 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great stay

Customer review rating 5.0/5

Anonymous Families - 26/11/2021 Confirmed reviews ALL

Our stay in the hotel was amazing. The staff is very helpful and nice.

Dear Katerina P., Thank you for taking the time to share this warm review with us. I am delighted to hear that you received wonderful service while with us. I have passed on your compliments to the team personally. They were really pleased to know that their efforts are appreciated. We work diligently to offer the best service and a great stay for each guest. It is nice to know when we have succeeded. I hope that we will have the pleasure of welcoming you back again soon. It will be a pleasure to host you again in future. Yours sincerely, Samir Arora General Manager

Nice hotel but small and overpriced

Customer review rating 3.5/5

Natasha Friends - 23/11/2021 Confirmed reviews ALL

The hotel was nice but not the size and quality I have come to expect when staying in Dubai and paying the prices that this hotel charges. The check in time couldn't be brought forward which was disappointing especially as I had requested in advance, I've never had this at any other hotel in Dubai. The staff were friendly and helpful. The facilities were clean but again smaller than I expected.

Dear Natasha D., Thank you for choosing The Retreat Palm Dubai MGallery by Sofitel and for taking your valuable time to share your experience on TrustYou. Although we are pleased to hear your generous appreciation of the hotel and the recognition of our friendly and helpful staff, it is disappointing that we could not meet your expectations in few areas and realize that we could have handled it better to make you contented. I regret to read that you were disappointed with the delay in check-in The reason for this was due too many late departures on a day we were fully booked. I have also read your feedback with regards to the delay in cleaning your room and the housekeeping team has asked me to convey their apologies. They all regret not being able to meet the standard we usually follow. It is not a regular practice and will be very much careful next time by being more focused on these details. Though I am not able to undo the negative impression, I would highly appreciate it if you would give us another chance to prove to you, that we can do much better than what you recently have experienced. Yours sincerely, Samir Arora General Manager

Really nice location

Customer review rating 5.0/5

B. Business - 21/11/2021 Confirmed reviews ALL

The place is really nice and the view is great

Dear Xavier B., It was so great to know that you had such an amazing stay at The Retreat Palm Dubai MGallery by Sofitel and I would like to thank you for taking the time to share your experience with us. It was a pleasure to read your review and to see that in such few words you were able to show how much you enjoyed our hotel, food and beverage offerings, friendly heartists and appreciated our services. Thank you once again and I really hope to have the pleasure of welcoming you back to the hotel in the very near future. Yours sincerely, Samir Arora General Manager

Fine

TripAdvisor rating 3.0/5

Abdullah M Family - 21/11/2021 TripAdvisor review

Everything was great, neat rooms with all the facilities. It was almost an amazing stay, except for two things when I was checking in it took so long and the the receptionist (Egyptian) didnt gave us the room although there were available rooms on the higher floors and when I was checking out I was accused of damaging an (Iron) I refused the accusation, yet was told that they do daily checkups and its me who damaged it. I didn't wanted to make a big fuss so I was willing to pay for it due to the unsettling arguments with them; however, the supervisor came and handled things better and told me it's Okay no need to do so and apologized for the inconvenience.

Dear Abdullah M, Thank you for sharing a feedback of your recent stay with us. We regret to read that our guests had some bad experiences and that we did not meet your expectations on this occasion We are truly sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and associates, and we are always looking for ways to improve our customer experiences. We would love the opportunity to better your experience in future. Our Front Office Manager is in contact with you to resolve the concerns at the earliest. We hope to have you back in due time to establish your faith in us and hope you will give us another chance to serve you better. Yours sincerely, Samir Arora General Manager
Customer review rating 5.0/5

Paul N. Families - 18/11/2021 Confirmed reviews ALL

Extremely happy… good facility, staff and excellent customer service.

Dear Paul N., We are delighted to hear that you were extremely happy with your recent stay at The Retreat Palm Dubai MGallery by Sofitel. Although we are happy to read that you have had a positive overall experience, we are disappointed that we had some shortcomings during your stay. I have noted the low score for Wi-Fi and the IT team is anxious to improve the Wi-Fi service. Regarding the room rates at our hotel, we would like to inform you that our rates are competitive in the city where we operate. We hope that the above-mentioned concerns will not avert you from returning to our hotel in the future and look forward to welcoming you soon to our resort. Yours sincerely, Samir Arora General Manager

Well located

Customer review rating 5.0/5

Caroline K. Couples - 17/11/2021 Confirmed reviews ALL

I enjoyed every single minute! Yummy food, relaxing stay! Everything was perfect

Dear Caroline K., Thank you very much for the time you have taken to share this kind feedback of your stay at our hotel. I am pleased you enjoyed your stay at The Retreat Palm Dubai MGallery by Sofitel. We strongly believe in creating an energetic and memorable experience for each guest – and our team is thrilled to know that you enjoyed their service delivery. Many heartfelt thanks for highlighting to us about your 24 hours retreat experience at the reception. This has been discussed with the team and I assure you that we have started to retrain our team to ensure an impeccable service in future for all our retreat guests. Therefore, we trust to have the pleasure of welcoming you back for a better and memorable experience at our resort. Yours sincerely, Samir Arora General Manager

Returning back!

Customer review rating 5.0/5

Veronika Solo - 15/11/2021 Confirmed reviews ALL

Very comfortable and quiet hotel, with very high level of service. Cuisine is very good, pool staff as well. Only the administration process for chceck-in and chceck-out take a longer time.

Dear Veronika F., Thank you for your recent stay at The Retreat Palm Dubai MGallery by Sofitel and for sharing your feedback with us. We greatly appreciate any comments made by you, so we can improve on our short comings. I regret to read that you were disappointed with the delay in check-in and check-out. The reason for this was due too many early arrivals and late departures on a day we were fully booked. Though I am not able to undo the negative impression, I would highly appreciate it if you would give us another chance to prove to you, that we can do much better than what you recently have experienced. Please be assured that we do look forward to welcoming you back to the resort one day again for a better stay than the previous one. Yours sincerely, Samir Arora General Manager

Very nice resort

Customer review rating 4.5/5

Andrej Families - 13/11/2021 Confirmed reviews ALL

We were second time in this hotel and again we were very satisfied with accomodation staff and location.

Dear Andrej F., First of all thank you for taking some of your time to review us on TrustYou, we really appreciated it. We are happy to know that you enjoyed your recent stay with us so much as your previous stays. On behalf of our heartists and myself, thank you for all the compliments we can read here, they are really appreciated. We have also taken into account your comment about the Wi-Fi speed of connection and informed the IT team to work on it. We all look forward to welcoming you soon for a better stay with us in the near future. Yours sincerely, Samir Arora General Manager

Best service and healthy food

Customer review rating 5.0/5

Markus Business - 05/11/2021 Confirmed reviews ALL

Thank you again to all the team for taking care so much, Dhiren and his team for the loveliest breakfast service, reception for the super fast check in and out and finally the gentlemen concierge/entrance for all the smiles, taking care of ‚Hercules‘ and giving their best to organize taxis at the most difficult moments. Amazing team!

Dear Markus M., Thank you for taking the time to review your stay at The Retreat Palm Dubai MGallery by Sofitel and for giving us full marks for service. We are thrilled to hear that you had an amazing experience and our heartists went above and beyond to make your stay memorable. I will personally extend your kind words to Dhiren, Shruthi and the rest of the team who will be as happy to hear about your experience as I am. Thank you again very much for leaving this wonderful review and I hope we have the opportunity to welcome you back again soon. Yours sincerely, Samir Arora General Manager

Great service, great views, decent hotel

Customer review rating 4.0/5

Dan Families - 30/10/2021 Confirmed reviews ALL

Decent hotel with basic amenities but more than enough to keep you happy. Had a very nice stay and loved the fact that even though capacity was at 100%, it didn't feel busy. The staff are amazing. All of the managers and every staff member is friendly and tries their hardest to look after you. The service and care given by the staff makes this hotel worth a stay.

Dear Danik M., Greetings from The Retreat Palm Dubai MGallery by Sofitel. It brought us immense pleasure to learn that we could impress you with the services and facilities. Our team makes a great effort in creating a relaxing and positive atmosphere around the resort, and we are so proud to read that our efforts were noticed. Thank you for highlighting the attentive and genuine services of our heartists, I will ensure your kind recognition is shared with them. I have also taken note of the low scores and comments and will ensure that steps are taken to provide better service in these areas in the future. The entire team is looking forward to welcoming you back to our resort in the near future. Yours sincerely, Samir Arora General Manager

Reasonable stay

Customer review rating 2.5/5

Sid Families - 29/10/2021 Confirmed reviews ALL

The rooms were good breakfast ok quality of lunches need to improve the location of hotel is ok The staff on reception could do with more customer service training

Dear Reffat Shaheen M., Thank you for choosing to stay with us at The Retreat Palm Dubai MGallery by Sofitel and for taking the time to leave us your feedback. We have noted from your feedback that we have missed the mark in meeting all your expectations, and will take this opportunity to work on the low scores and comments in the survey. I was genuinely concerned to read about your experiences and given the details you shared, your experience was below the usual standards, service and quality of guest feedback we strive to maintain and we deeply apologize for that. We appreciate your kind patience and thank you for your feedback as it is indeed crucial in supporting our improvement efforts. I have already met with the department managers and discussed with them on how we can better our services. Please rest assured that I, together with the managers, will ensure that this will not happen again. I assure you we will take this opportunity to rectify our shortfalls. I hope that you will allow us another opportunity as we will ensure the next time around it will be a far better experience for you. Yours sincerely, Samir Arora General Manager

Very small loby,need more exclusive look,big line for breakfest...

Customer review rating 4.5/5

Ana P. Solo - 29/10/2021 Confirmed reviews ALL

Everything,everything realy is such a proffesional,im proud that i visit this hotel,because i leran some things to help me in my docotr study work,after visit The Reatert i been in Anantara and belive The Reatret missing me,because i feel such a warm walkome and familiar atmosphere.

Dear Ana P., Thank you for staying at The Retreat Palm Dubai MGallery by Sofitel on your last visit to Dubai and for taking the time to send us a feedback of your stay with us. Any feedback from our guests is very important to us and please be assured that we have considered your suggestion about the lobby. On the other hand, we appreciate your compliments and are happy to pass on your positive comments to the teams concerned, as this is the best reward for offering you impeccable service. We look forward to welcoming you again soon and hope to be able to serve you better during your next stay with us. Yours sincerely, Samir Arora General Manager

Good location and nice beach

Customer review rating 4.0/5

Rene Families - 28/10/2021 Confirmed reviews ALL

Good location and nice beach

Dear Rene Arnfeldt M., We are delighted to receive your comments on your stay at The Retreat Palm Dubai MGallery by Sofitel. It is always nice to receive positive comments from our guests. However, we are disappointed with your dissatisfaction with the breakfast and WiFi. I have shared your comments with the respective teams to ensure that we offer our guests an exceptional experience in the future. Thank you again for sharing your experience. We hope you will see the change when you visit us again. Yours sincerely, Samir Arora General Manager

Beautiful, Cozy and Healthy place to stay

Customer review rating 4.5/5

Abdelrahman Families - 26/10/2021 Confirmed reviews ALL

I love the attention of the staff, the facilities, and the location of the property. My kids and I enjoyed every minute there.

Dear Abdulrahman B., Thank you so much for taking the time out to share your experience with us. We are always grateful to receive feedback from our guests. We are delighted you enjoyed the "family friendly" touches we have around the resort and beachfront. We do understand how to keep our kids entertained, so that parents can also enjoy and relax a little. Thank you again for choosing to stay with us. We really do hope you will come and see us again next time you are visiting Dubai. Yours sincerely, Samir Arora General Manager

Great stay

Customer review rating 4.0/5

Laraine A. J. B. Couples - 26/10/2021 Confirmed reviews ALL

Wonderful experience

Dear Laraine b., We would like to express our sincere thanks for your lovely feedback about The Retreat Palm Dubai MGallery by Sofitel. My entire team will be happy to hear that you had a memorably good time during your stay. As always, your compliments and words of encouragement will be shared with everyone and in particular with Islam and Asif. We deeply appreciate your kind comments and sincerely hope that you will visit us again. Yours sincerely, Samir Arora General Manager

Memorable stay

Customer review rating 4.0/5

Arnoldino Couples - 24/10/2021 Confirmed reviews ALL

The service provided by the staff at the Club Lounge was excellent. The two young ladies who welcomed us at the Club Lounge every morning and evening made our day. The food at the MGallery was okay but the variation of soda beverages very limited. On the downside the The Retreat Palm Dubai doesn't service alcohol. This was not properly advertised on their website. We had a different expectation travelling to a McGallery. Despite this constraint we were creative although guests should have a choice in my view. The Retreat Palm Dubai positions itself as a retreat, but then it should really be a retreat and not aim at families with children, and most certainly hire a professional yoga instructor. Nevertheless a recommended hotel where the staff and management succeeded to make it a memorable stay for us.

Dear Arnold N., Thank you for taking the time to tell us about your experience at The Retreat Palm Dubai MGallery by Sofitel and for appreciating our heartists and the management. I regret to read that your experience did not meet your expectations; as a wellness hotel, we do not serve alcohol in our hotel; something that we specify on our website and in all the information we offer to our clients. However, we will verify the information on the website. Moreover, I have also noted the low scores and comments in your survey. I have personally discussed all the issues with the concerned managers and have taken necessary measures to ensure that these issues will not occur in future. I sincerely hope that you will give us a chance to welcome you again, as I am absolutely convinced that we can certainly offer you a better and memorable stay in future. Yours sincerely, Samir Arora General Manager

Beautiful hotel

Customer review rating 4.5/5

Arber D. Families - 23/10/2021 Confirmed reviews ALL

everything fine, club lounge with very friendly staff , especially Aileen (she recently joined the hotel, is from Manila, not 100%! sure about the name) and the cleaning staff for room 210! (forgot names)

Dear Arber D., Thank you so much for your great review of your stay at The Retreat Palm Dubai MGallery by Sofitel. We are sincerely grateful for your positive feedback on our excellent hotel and facilities. It is humbling to hear how much you enjoyed the MGallery hospitality and service displayed by all our heartists and in particular by Aileen and the housekeeping attendant. I certainly will share your great feedback and kind words with everyone. Thank you once again for taking the time to share your impressions with us, and we sincerely look forward to welcoming you again. Yours sincerely, Samir Arora General Manager

Very relaxing excellent swimming pool and beach facilities

Customer review rating 5.0/5

M. S. Families - 20/10/2021 Confirmed reviews ALL

Really enjoyed the 2 days of relaxing by the pool and beach. Very clean and warm water which I have not got anywhere else.

Dear S. M., Thank you for the lovely and very positive review of your stay at The Retreat Palm Dubai MGallery by Sofitel. We all are very happy that we have met your expectations. We are very glad to learn that you entirely enjoyed your stay with us and we will pass on your special thanks to our friendly and attentive heartists On behalf of the management and the team, we are looking forward to an opportunity to extend our hospitality to you again in the future and hope to welcome you back soon. Yours sincerely, Samir Arora General Manager

Well located

Customer review rating 4.0/5

Dxb E. A. Friends - 17/10/2021 Confirmed reviews ALL

Satisfied

Dear Amjad T., Thank you for choosing The Retreat Palm Dubai MGallery by Sofitel and for sparing your valuable time to complete our survey as your feedback will assist us to improve our services and facilities. Although it is always a pleasure to receive positive feedback, we are disappointed to read your comments in the survey. I have shared your feedback with the concerned managers and we are exploring ways to ensure that these problems do not arise in the future. On the other hand, I am truly delighted to hear that you appreciate the excellent service provided by the team members especially Glenn and Abhishek. It is something our team takes great pride in, so we value your feedback. We hope you will give us the opportunity to welcome you again soon. Yours sincerely, Samir Arora General Manager

Very good resort, perfect staff

TripAdvisor rating 5.0/5

Arash_14 Business - 02/10/2021 TripAdvisor review

Ease of reaching and using the sea and swimming pool was perfect. Staff super friendly and helpful. Spa had high quality and excellent experience. Breakfast was quite acceptable, but there was chances to elevate to a higher level of customer satisfaction, I mean variety of meal choices could be more.

Dear Arash_14, Thank you for your wonderful feedback on your recent stay at The Retreat Palm Dubai MGallery by Sofitel. Our hotel reflects the ongoing dedication and passion for hospitality, which makes it a serene and perfect place for a holiday. Thank you for your appreciation of our private beach, infinity pool, the high quality spa - venues that continue to get good reviews from our guests. We have also taken good note of your feedback regarding our buffet breakfast. Rest assured that each comment has been reviewed with the culinary team who will be working to enhance the buffet options. We hope you will stay with us again and look forward to welcoming you again in the near future. Yours sincerely, Samir Arora General Manager

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