Mercure Luxembourg Off kirchberg 4 stars

Customer review rating 4.6/5 274 reviews

ALLSAFE approved hotel

Mercure Luxembourg Off kirchberg
See on a map
+ 12 Services

Hotel extras

  • Next to the airport and 10 minutes from the city centre

  • An ALLSAFE Label Bureau Veritas certified hotel

  • Modern welcoming rooms

  • Relaxing bar and business lounge

  • Business facilities and free Wi-Fi

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • BreakfastPaying
  • 1 bar(s)
Information message

Hotel location

Mercure Luxembourg Off kirchberg

271
Rue De Neudorf
2221 luxembourg
luxembourg

Tel: +352281325

Check-in from 14h00

Check out up to 12h00

  • LINE 7 :  7 25 9 NEUDORF BRASSERIE

  • By plane

    FINDEL INTL AIRPORT At 4km / 2.49 miles

  • By car

    GARE LUXEMBOURG At 3km / 1.86 miles

  • By train

    GARE LUXEMBOURG At 8km / 4.97 miles

GPS :49.622382, 6.164644

Companies

  • AMAZON 2.2 km / 1.37 mi
  • CAMPUS KIRCHBERG 2.4 km / 1.49 mi
  • DELOITTE 1.6 km / 0.99 mi
  • DELOITTE EY BGL 3.0 km / 1.86 mi
  • ERNST AND YOUNG 1.7 km / 1.06 mi
  • FERRERO 3.8 km / 2.36 mi
  • JUSTICE COURT 3.9 km / 2.42 mi
  • KPMG 1.3 km / 0.81 mi
Companies

Our accommodation(s)

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine
  • Direct dial telephone(...)

Classic room with 2 single beds

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Classic room, Family with 1 double bed and 2 sofa beds for one person

  • Max. number of persons: 4
  • Area: From 20 / 215 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

HOTEL BAR

Non contractual photo

All in one, Eat, drink and work at your convenience! An inspiring place for your decisions and conversations

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Luxembourg Off kirchberg

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

274 reviews

Very nice

Customer review rating 4.5/5

Clara Couples - 18/02/2021 Confirmed reviews ALL

Personal was very helpful and friendly. Hotel was beautiful, an amazing experience overall.

Dear Madam M., Thank you very much for this outstanding feedback as well as for the preference of our hotel. We are thrilled you had such a good time with us and we obviously could meet your expectations. Thank you for your recommendation, the whole team is looking forward welcoming you back again. Sincerely yours, Julien

Good stay

Customer review rating 5.0/5

M. Couples - 07/02/2021 Confirmed reviews ALL

Due to pandemic situation and all restrictions, was very pleasant stay.

Dear M. GASIENICA-GIEWONT, This has indeed been a difficult year, so to hear that we were able to provide you with a brief escape is wonderful! Thank you for taking the time to share your experience in this special way. We hope to have the pleasure of welcoming you again to the Mercure Luxembourg Off Kirchberg Hotel soon. Sincerely, The reception

decent experience

Customer review rating 5.0/5

Gijs Couples - 29/01/2021 Confirmed reviews ALL

very clean room, great shower and nice staff. checking in was easy. only downside was that there was no balcony room available

Nicely renovated

Customer review rating 4.5/5

Sm Business - 28/01/2021 Confirmed reviews ALL

The nicely and generous renovated rooms are helpful when being locked up in the room due to the restrictions.

Amazing Staff

Customer review rating 4.5/5

David Families - 26/01/2021 Confirmed reviews ALL

The room its really nice, new and clean a bit small but ok, however this was by far one of the most amazing staff I ever encountered from the receptionist to the cleaning lady's, everyone extremely polite and always going and extra mile to help, they made my stay super comfortable, also the fact that accepts pets, it's a huge plus.

neues hotel

Customer review rating 4.5/5

Micha B. Couples - 23/01/2021 Confirmed reviews ALL

alles prima

Well located, beautiful room, decor, very modern and absolutely impeccable on every aspect.

Customer review rating 5.0/5

Sarah B. Solo - 20/01/2021 Confirmed reviews ALL

I was absolutely thrilled with my stay in your hotel which is extremely well located and inviting .My room was beautiful room, and the decor was very attractive and modern .I would definitely come back without hesitation. Every thing was absolutely impeccable on every aspect. The staff were wonderful and couldn't do enough to help. Thanks for everything ! I'll be back soon !

Nice hotell close to family.

Customer review rating 4.0/5

Jan A. Families - 14/01/2021 Confirmed reviews ALL

One thing to improve: In the elevator a sign showed that you could buy beer or wine to take to the room until 2300. That was wrong, it was until 2100. The guy in the reseption had no explanation why the sign was there. And what disappoints me is that the hotell did not take the sign down. This is a neglect of guests!

I liked it

Customer review rating 5.0/5

Anonymous Business - 09/01/2021 Confirmed reviews ALL

Everything was fine, nice rooms, nice staff, good location (for my purpose)

Dear Michael H., We very much appreciate your comments regarding your stay at the Mercure Luxembourg Off Kirchberg Hotel. It is always a pleasure to receive positive feedback. It was a pleasure for us to welcome you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Sincerely, The reception desk

Good stay :-)

Customer review rating 4.0/5

Alvine Couples - 04/01/2021 Confirmed reviews ALL

It was nice! Thanks a lot!

Chère Alvine S., Merci! Tout simplement! Ce fut un réel plaisir pour nous de vous accueillir lors de votre récent passage au Luxembourg. Nous sommes heureux de lire votre retour concernant les nuitées passées à l'hôtel Mercure Luxembourg Off Kirchberg. Nous espérons avoir une nouvelle occasion lors d'un prochain séjour au Luxembourg. Nous avons été ravis d'échanger quelques mots. Vos commentaires plus que positifs concernant le restaurant "La Métisse" avec lequel nous avons des contacts nous ont également fait plaisir! Prenez soin de vous! Julien

Great Location, beautiful rooms and amazing service during Corona times

Customer review rating 5.0/5

C. G. Couples - 26/12/2020 Confirmed reviews ALL

Everything was Corona safe, from check in to check out. Very cute rooms with everything you need.

Good stay

Customer review rating 4.0/5

Francesca L. Business - 21/12/2020 Confirmed reviews ALL

The hotel is nice, clean and pretty new. All people in the hotel are very kind - from reception to the breakfast Only two remarks are that rooms are a little bit small and there is not a desk where to work.

Perfect

Customer review rating 5.0/5

Anonymous Solo - 12/12/2020 Confirmed reviews ALL

Warm welcome, friendly staff, beautiful room

New hotel, very comfortable and modern with an oldschool touch

Customer review rating 4.5/5

Julien Couples - 19/11/2020 Confirmed reviews ALL

We were very pleased with the offer and the price asked, the hotel is beautiful, very comfortable. Quiet location but next to everything you need in Luxembourg-City: just 1min from Kirchberg, 5min from airport, motorway and city-center.

Nice rooms, poor service and breakfast

Customer review rating 1.5/5

Devin Families - 14/11/2020 Confirmed reviews ALL

The hotel seems new, and has quite nice rooms. There are significant issues with the breakfast buffet, though. For starters, the room where it is served is way too small for a hotel this size. We arrived a bit after 9am and were told the breakfast room was full, so we decided to come back later. When we returned at 9.45, a long queue had formed in the small, poorly ventilated area outside the breakfast hall. Since we did not want to spend all day waiting, we went to the reception to ask if we could get a refund for the breakfast. The receptionist Julien spent no effort whatsoever to accommodate our request. He said this could only be decided by a manager, and that noone was available on Sunday. He blamed corona for the delays. We had been in quite a few hotels in Luxembourg the week before, and never experienced these kind of delays. In the end, we waited another half hour to finally access the buffet room. There it became clear the origin for the delays was the combination of a lack of staff and a tiny room. Corona measures were minimal: everyone just got a pair of gloves. Seating distance was way too close and the room was busy and poorly ventilated. Some guests were moving around without masks without any remarks from the staff. Of all the hotels we visited during our holidays, this was the only one where we did not feel secure. When we left the breakfast room at 10.55, people were still waiting outside. The buffet itself was very mediocre: no scrambeled eggs or bacon, limited selection of bread and spreads.

Good stay

Customer review rating 4.0/5

Adriaan Business - 31/10/2020 Confirmed reviews ALL

Nice room, I enjoyed the welcome drink. In the area there are restaurants available as the hotel itself does not have one

Dear Andriaan S., We very much appreciate your comments regarding your stay at the Mercure Luxembourg Off Kirchberg Hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team! We are glad that you enjoyed the room and your welcome drink. And also and as you say you will find easily all you need like restaurants, cafés, shops and the public transportation to take you all over the city. However and once again thank you for your nice appreciation concerning our staff whom all hope to welcome you back for another and nice stay at Luxembourg. Sincerely, The reception

well-located and good service

Customer review rating 3.5/5

Francois D. W. Business - 26/10/2020 Confirmed reviews ALL

In general OK, except that on my TV ITV chains. I have mentioned it to the reception before leaving the hotel.

Dear François De W., Thank you very much for taking some time to write a review regarding your stay at the Mercure Luxembourg Off Kirchberg Hotel. We are pleased to read that you enjoyed your stay and our services. It is great that you were happy with the cleaning of the room as well as the internet connection. Thank you also for your kind notes about our team, which we will be happy to share with all. We have also taken note of your comments regarding the television. We apologize for the inconvenience caused during your stay. We hope that your next stay will be as pleasant as your previous one! We look forward to welcoming you back again soon! Sincerely, The reception

Perfect

Customer review rating 5.0/5

Javier Couples - 26/10/2020 Confirmed reviews ALL

I rate my stay with a 10, but I would vote 11 if that could be possible. From people to installations, everything was perfect.

Estimado Javier Alejandro P., Thank you for awesome comments and taking the time to submit the review! We are really pleased to received your high score! We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. It is our goal to achieve the highest standards of service we could offer to our guests and it is always rewarding for my team to learn that we have met your satisfactions. We're glad to read that you've spent enjoyable moments in your room and it was for us a pleasure to welcome you in our hotel. It is always a pleasure to receive positive feedback. We will for sure let Julien and Maëva know about your motivational acknowledgment and that you were all please with the service that they have provided. We hope to have the pleasure to welcome you back soon! Sincerely, The reception

Fantastic hotel, amazing staff

Customer review rating 5.0/5

Andras Business - 09/10/2020 Confirmed reviews ALL

Extremely helpful staff, wonderful design, great overall experience

Dear Andras B., We very much appreciate your comments regarding your stay at the Mercure Luxembourg Off Kirchberg Hotel. Thank you very much for taking the time to review your stay, the team put heartfelt effort into the service they provide and genuinely care about your experience with us, with new safety measures in place we put even greater effort into your satisfaction and making you feel so very welcome. It is an honor to read that you very much appreciated the room, the design and our team. Regarding breakfast, it is true that we had to adapt to the current situation. But we strive to improve every day to offer the best experience for our valued customers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julien

Perfect example of sincere hospitality

Customer review rating 5.0/5

Wiresh Solo - 07/10/2020 Confirmed reviews ALL

Hospitable enviroment with great people working there. The rooms where perfect and as expected, but the way the service downstairs was delivered did it for us.

Dear Wiresh C., Thank you for such a fantastic review following your recent stay at the Mercure Luxembourg Off Kirchberg Hotel. Our main aim is to ensure a high standard of cleanliness and hygiene and we were delighted to read you found your room spotless! Thank you for your heartfelt comments about the team. Maëva is indeed a great asset to the team and she was really happy to read the review! We do the best to give our guests the most professional and warm stay, so we are glad to hear the staff was kind We look forward to welcoming you back in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julien

Our most recent 20 reviews

Our other hotels nearby