Mercure Luxembourg Off kirchberg 4 stars

alles prima

I was absolutely thrilled with my stay in your hotel which is extremely well located and inviting .My room was beautiful room, and the decor was very attractive and modern .I would definitely come back without hesitation. Every thing was absolutely impeccable on every aspect. The staff were wonderful and couldn't do enough to help. Thanks for everything ! I'll be back soon !

One thing to improve: In the elevator a sign showed that you could buy beer or wine to take to the room until 2300. That was wrong, it was until 2100. The guy in the reseption had no explanation why the sign was there. And what disappoints me is that the hotell did not take the sign down. This is a neglect of guests!

Everything was fine, nice rooms, nice staff, good location (for my purpose)

It was nice! Thanks a lot!

Everything was Corona safe, from check in to check out. Very cute rooms with everything you need.

The hotel is nice, clean and pretty new. All people in the hotel are very kind - from reception to the breakfast Only two remarks are that rooms are a little bit small and there is not a desk where to work.

Warm welcome, friendly staff, beautiful room

We were very pleased with the offer and the price asked, the hotel is beautiful, very comfortable. Quiet location but next to everything you need in Luxembourg-City: just 1min from Kirchberg, 5min from airport, motorway and city-center.

The hotel seems new, and has quite nice rooms. There are significant issues with the breakfast buffet, though. For starters, the room where it is served is way too small for a hotel this size. We arrived a bit after 9am and were told the breakfast room was full, so we decided to come back later. When we returned at 9.45, a long queue had formed in the small, poorly ventilated area outside the breakfast hall. Since we did not want to spend all day waiting, we went to the reception to ask if we could get a refund for the breakfast. The receptionist Julien spent no effort whatsoever to accommodate our request. He said this could only be decided by a manager, and that noone was available on Sunday. He blamed corona for the delays. We had been in quite a few hotels in Luxembourg the week before, and never experienced these kind of delays. In the end, we waited another half hour to finally access the buffet room. There it became clear the origin for the delays was the combination of a lack of staff and a tiny room. Corona measures were minimal: everyone just got a pair of gloves. Seating distance was way too close and the room was busy and poorly ventilated. Some guests were moving around without masks without any remarks from the staff. Of all the hotels we visited during our holidays, this was the only one where we did not feel secure. When we left the breakfast room at 10.55, people were still waiting outside. The buffet itself was very mediocre: no scrambeled eggs or bacon, limited selection of bread and spreads.

Nice room, I enjoyed the welcome drink. In the area there are restaurants available as the hotel itself does not have one

In general OK, except that on my TV ITV chains. I have mentioned it to the reception before leaving the hotel.

I rate my stay with a 10, but I would vote 11 if that could be possible. From people to installations, everything was perfect.

Extremely helpful staff, wonderful design, great overall experience

Hospitable enviroment with great people working there. The rooms where perfect and as expected, but the way the service downstairs was delivered did it for us.