Hotel - Mercure Orange
Mercure Hotel Mercure Hotel

Mercure Orange

4.0/5 410 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • ORANGE AIRPORT (Paying)
    • SYDNEY AIRPORT (Paying)
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Fitness centre
  • Outdoor playground for children
  • Golf  (Nearby)
  • Tennis  (Nearby)
    • Outdoor tennis court
    • Tennis

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 07:00-00:00
  • Snack & beverage machine

Business services

  • 2 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

AGRESTIC GROCER5 km / 3 mi BRANGAYNE WINES8 km / 5 mi LOLLI REDINI0 km / 0 mi
BORRODELL VINEYARD10 km / 6 mi HEIFER STATION10 km / 6 mi UNION BANK0 km / 0 mi

Your meetings and events

Mercure Orange Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CORAL SEA AUDITORIUM 0 m2 3 m 500 40 0 144 200
TOBRUK ROOM 0 m2 3 m 60 20 28 32 72
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Enjoy a comfortable stay in one of our sophisticated Deluxe Rooms. It features contemporary design, superb bedding, modern bathrooms, LCD TV with interactive guest services, free Foxtel sport channels and WiFi.

  • 78 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Pay per view channel(s)
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.5/5 ALL Rating 2,293 reviews

Our guest reviews for
Mercure Orange

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 410 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Kellie Families - 20/02/2020 Confirmed reviews ALL
« Convenient and comfy »

Right from the welcome at reception from a lovely lady until we left the next morning, our stay was perfect. The Ex-Services club right next door is super convenient, with delicious meals, that you can book back to your room. There is a mall just around the corner with a supermarket which is always handy. The shower. Not often you find a hotel that has a half decent shower in it these days, but this one has an exceptional one that I didn’t want to get out of! (I didn’t linger though because of water restrictions). I liked the quirkiness of a small hourglass in the shower challenging you to bear the timer! The beds were super duper comfy!! Didn’t want to get out of that either!! Needless to say our next visit to Orange we will definitely be staying here again. Thank you so much for having us!

Ross B. Business - 20/02/2020 Confirmed reviews ALL
« Good stay »

Very good

Christine Business - 19/02/2020 Confirmed reviews ALL
« Neat and Tidy, good ocation. »

Good location to work, welcoming, nice facilities.

Chris Business - 18/02/2020 Confirmed reviews ALL
« Accomodation good, food in restaurant terrible »

Order chicken satay entrée and it came out raw, when I told the wait staff they took it away without even as much as an apology. Replacement dish was served which wasn't much better than the first.

Our hotel has responded to the review
Our hotel has responded to the review

Good Afternoon, We very much appreciate your comments regarding your stay at the Mercure Orange. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise for your meal. I have also passed on your feedback to our Executive Chef. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristy Wallace Hotel Manager

Mark F. Families - 17/02/2020 Confirmed reviews ALL
« Great location, excellent room, very clean. »

We we're shocked at the large size of our room, which was really clean, well appointed with every thing we needed for a great stay. The only thing was the car park was tight for our suv, but wasn't really an issue.

Our hotel has responded to the review
Our hotel has responded to the review

Good Afternoon, We very much appreciate your comments regarding your stay at the Mercure Orange. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristy Wallace Hotel Manager

Anonymous Families - 16/02/2020 Confirmed reviews ALL
« Well located. Over priced »

Not enough parking

Our hotel has responded to the review
Our hotel has responded to the review

Good Afternoon, Thank you for taking the time to tell us about your experience at the Mercure Orange. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Orange, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kristy Wallace Hotel Manager

Anonymous Families - 16/02/2020 Confirmed reviews ALL

Nice room Clean Comfortable Spacious Good bathroom

Our hotel has responded to the review
Our hotel has responded to the review

Good Afternoon, We very much appreciate your comments regarding your stay at the Mercure Orange. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristy Wallace Hotel Manager

Dennis N. Business - 16/02/2020 Confirmed reviews ALL
« Good stay »

Accommodation always good. Meals via the attached RSL club - not so good. Price of accommodation as opposed to other rural Mercure hotels I stay at in NSW - expensive

Our hotel has responded to the review
Our hotel has responded to the review

Good Afternoon, We very much appreciate your comments regarding your stay at the Mercure Orange. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristy Wallace Hotel Manager

Phil Business - 15/02/2020 Confirmed reviews ALL
« Orange downtown convenience »

Good stay, nice new rooms. Only grudges are the lack of parking and parking spots really tight. Garden restaurant only open on Thursday night for a working week.

Our hotel has responded to the review
Our hotel has responded to the review

Good Afternoon, We very much appreciate your comments regarding your stay at the Mercure Orange. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristy Wallace Hotel Manager

Anonymous Families - 15/02/2020 Confirmed reviews ALL
« Great location »

Friendly staff and great service

Our hotel has responded to the review
Our hotel has responded to the review

Good Afternoon, We very much appreciate your comments regarding your stay at the Mercure Orange. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristy Wallace Hotel Manager

Convenient S. Couples - 12/02/2020 Confirmed reviews ALL
« Well located »

Conveniently placed. Well equiped room. Good wifi. Access to the Diggers club.

Our hotel has responded to the review
Our hotel has responded to the review

Good Afternoon, We very much appreciate your comments regarding your s. at the Mercure Orange. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristy Wallace Hotel Manager

Wshoeii Families - 11/02/2020 Confirmed reviews ALL
« Fantastic »

What a great place to stay. Location is perfect and the customer service was exceptional.

Our hotel has responded to the review
Our hotel has responded to the review

Good afternoon, We very much appreciate your comments regarding your stay at the Mercure Orange. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristy Wallace Hotel Manager

Marc Families - 08/02/2020 Confirmed reviews ALL
« Good stay »

Great staff very helpfull

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning, We very much appreciate your comments regarding your stay at the Mercure Orange. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristy Wallace Hotel Manager

Shane B. Business - 08/02/2020 Confirmed reviews ALL
« Always a friendly greeting »

Every time I stay at Mercure Orange, I fell expected, welcomed and part of their family. The accommodation is comfortable and well priced. Always recommend staying here.

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning, We very much appreciate your comments regarding your stay at the Mercure Orange. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristy Wallace Hotel Manager

Gavin Families - 07/02/2020 Confirmed reviews ALL
« convenient stay »

The accommodation was great and we enjoyed staying at the location, the service was great and the place is well maintained. My concern was coming back to the room and finding the balcony door open while we were not there - we can only assume it was the cleaners - on 2 occasions. The first time we accepted it as a mistake however the second was concerning and we reported this to front desk.

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning, We very much appreciate your comments regarding your stay at the Mercure Orange. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my sincere apology in regards to the Balcony door. I will follow this up with my Head Housekeeper. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristy Wallace Hotel Manager

David B. Business - 06/02/2020 Confirmed reviews ALL
« Clean and tidy »

Early check in facilitated Staff friendly Room clean and tidy (really nice room) Room service was good Overall good stay

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning, We very much appreciate your comments regarding your stay at the Mercure Orange. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristy Wallace Hotel Manager

Alan -. Q. Business - 05/02/2020 Confirmed reviews ALL
« Disappointed downgrade at double the price »

Usually good but this time very disappointing. We checked in Wednesday evening 29th Jan 2020 and checked out Sunday 2nd Feb 2020 We were downgraded to a small room at double the rate as there was a concert on the Saturday. The service was not up to usual standard for example the lift was dirty and the lift floor had spillage of sticky liquid on it on the Thursday which remained there until our departure on the Sunday. I advised the male Staff member at reception. I also advised him that our very small bathroom shower needed maintenance as the taps were very noisy when in operation. My impression of my notification was that he was not interested however he did say he would notify someone. We are ACOR member and if you want our custom then you need to do much better than you have on this occasion.

Vikram S. Families - 05/02/2020 Confirmed reviews ALL
« Amazing ,Excellent well maintained Good location »

Hi First of all thanks to everyone specially for their hospitality reception staff Lauren she is brilliant the staff at Restaurant Lady Robyn very soft spoken excellent customer service never had this type of customer service stayed in different hotels around worldI I wish if please say thanks again to both of them will be great. Vikram S. 100% satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning, We very much appreciate your comments regarding your stay at the Mercure Orange. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristy Wallace Hotel Manager

Chris Families - 04/02/2020 Confirmed reviews ALL
« Great location and great service »

Stayed here for 5 nights, 3 of us. The room was spacious, check in and service was excellent. The rooms were very clean, well equipped, bathrooms were spacious and well set out. The location was more than good, it was great. Location to facilities, food, shops etc was awesome. Parked the car and seldom moved it. Car park is ample although the spaces are a little tight once everyone is in. No complaints, just compliments for how we were looked after and the standards in bedding and so on.

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning, We very much appreciate your comments regarding your stay at the Mercure Orange. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristy Wallace Hotel Manager

Anonymous Couples - 04/02/2020 Confirmed reviews ALL
« Good Location »

So the good thing is you can walk to wherever you like in Orange this place is very well located! The bad part is that we arrived to be able to hear live music from inside our room on our return from dinner you could hear the thumping base of a DJ playing in the glasshouse which is effectively on the property that went on until 11pm (which was when internally we had decided we would complain). So I guess don't book this hotel if you like an early night or to have afternoon naps! Spoke to reception the following day and was told its a known issue which is a real shame!

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning, Thank you for taking the time to tell us about your experience at the Mercure Orange. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Orange, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kristy Wallace Hotel Manager

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