The William Inglis - MGallery

Hotel facilities were really good, modern and clean. Many of the service staff were lacking the basics in many ways: - no cutlery on breakfast tables (or anywhere) at 9:45am, asked manager who forgot, waited 2-3 minutes had to ask another staff member - staff member took apart the juice maker at 9;45am for cleaning, said it would be back available in a minute, 10 mins later it still wasn’t available (asked again) and was still not available as breakfast ended at 10:30am - bag (left at 8:30am) not delivered to room (by 6pm) as offered...so had to go back down to get it - someone’s dirty trays from breakfast still in corridor at 6pm - conference room double booked, not a single conference staff member to be found anywhere, lost 20 minutes of our training session -

Accommodation / meals are very good , reception staff where ok, checking out staff well below average when I questioned the room rate

We had the most wonderful stay at the William Inglis recently. I have not been impressed by a hotel in a long time and this one impressed me. We were upgraded to a suite which we were most grateful for, and upon arrival in the room we were further impressed with the size of the room, and bathroom and the view!

I came and stayed at your hotel due to a work Christmas party, food at the party was very ordinary and so were the drinks. Security guards were super icy and got us out of the venue in a very rude manner. I was not drinking alcohol and was making sure my friends were ok. They literally pushed us out. I would rate this service as very poor - food/CS/drinks not very good quality

From the check in to the bar and restaurant the staff were extremely friendly and accomodating.

This was my second stay at the hotel. I had throughly enjoyed my first visit, so i didn't hesitate to book the hotel again when i need to stay at this location. I arrived at the holte at 2:45 (check in at 2pm), service at check in was easy, non problematic. I was given the key to my room and headed up. On arrival at the room - the room had not been cleaned. Bed was unmade, iron and ironing board out etc - so i headed back down to the reception. Passed by housekeeping to check if the room had been given to someone else - House keeping confirmed that the room had been cleaned according to her paper. obviously this was not the case. Headed back down, and spoke to staff. Staff member asked me to wait for 10 minutes to get this sorted. I waited 25 minutes before anyone spoke to me.at this time, the staff member when back up stairs to check on the room, and then came back down to tell me it wasnt ready and then assigned me a new room. This was a very stressful experience for me as I had an event that i needed to get ready for and had expected to be able to check in at time of arrival.

Very friendly and service minded staff. Fantastic room

Was pleased with the upgraded room. Is a good hotel if in the area you need to be. The service is good, the restaurant is a great meal.

Overall our stay was very satisfactory but there could be great improvement in staff efficiency and the Duty Manager ,on occasions, seemed incapable of making quick decisions to overcome unforeseen circumstances.

Beautiful big room and very clean. Only thing I would have liked more if there was a door you could close off from the bedroom to the bathroom.

Great facility to relax in

Check in was easy, and were very pleased when we got to our room, there was not enough coffee pods, why you only put three is crazy. We asked the maid who was making up other rooms and she was very obliging with a few more pods. Those small things make a difference.

The staff were very friendly and helpful. Our stay was very comfortable and the rooms styling was beautiful. We ate in the Resturant and our meals were very good.

No complaints at all, I have stayed there three times in the past 3 months without any real issues.

Excellent property , great staff