Mercure London North Watford Hunton Park Hotel 4 stars

Staff were amazing I think they deserve more credit for everything they do, they were very helpful, great to chat to and were happy to help. The food was delicious! Rooms were ok they were a little small, I expected them to be a bit bigger for the amount we were charged and especially for a superior barn suite! Beds weren’t very comfortable and walls are very thin I could hear other guests conversations which kept me up most of the night. Located close to a few lovely restaurants if you would like to go out for a meal and a 5 minute drive to Warner Bros Harry Potter Tour which is recommended as great day out. I was expecting more from the hotel’s facilities- I wouldn’t recommend using their swimming pool it didn’t look very hygienic and the changing rooms are mixed for men and woman which I don’t agree with; it looked like they did at some point have a hot tub but that’s been covered over now. Overall I think it was a ok hotel and the only reason I would go back there is for the outstanding service the staff provided.

Pleasant stay

overall is was good, the staff were very friendly. The bed was comfy but the room was freezing. The dinner wasn't so good. Waitress was great but food took ages to arrive and wasn't worth the cost at all.

In the circumstances it was ok

Great staff, nice facilities in a peaceful location

great location neat reception area but the bar and restaurant areas lack style and ambiance. the staff are fabulous and keen to assuist at all times

Fantastic, and oooOOOO My god the food was well nice, One of the best fish and chips I ever had and I'm a chief. The room was very nice and clean and very updated, but there was a door to next room and we can here next door talking and there tv. That was ok for us, but we had to turn our tv volume down in respect to them.

The grounds are exceptional and the staff are brilliant, always willing to help, always smiling and bend over backwards for any request. Downside was the pool was closed for entire stay, rooms weren’t serviced and the food was mediocre.

No swimming pool Upgrade agreed over the phone not available as system had not been updated, initial room given was awful room moved to was slightly better but not promised upgrade. Cold showers. Paper thin walls. Heavy doors that banged loudly. Not the luxury stay we expected at all.

Appreciate how the hotel and its employees were coping with the rectrictions due to Covid. I would have loved it to have a room without cockroaches but understand that that is hard to avoid.

This was my first stay during Covid and the hotel was laid out well for this issue. I felt safe and secure inside and outside my room. Bar staff were excellent, providing a great service. The only disappointments were my rewards points discount was not applied, and I would have paid over £100 more than I should have had I not checked my card statement and complained. This is poor. If I had been at my credit limit for example, without applying the discount I would have been over the limit because of this mistake. Furthermore, as a silver member I should receive a free drink on arrival which was not provided however it was not made clear whether this has been removed during Covid. Overall though a good stay, friendly staff, well organised for Covid but poor misunderstanding and rooms not really worth the price paid (as non of the rooms are in the pictured main building)

Good staff friendly and helpful most areas clean and bright Poor , was not told breakfast times on signing in or location Or any of the facilities , venue has lovely grounds would be good to have a guide or map available so you could use for walks

The hotel was lovely and the grounds, beautiful. We arrived half an hour after our check in time and the room was not ready. We had to wait another hour. When we got into the room there were dirty towels on the bathroom floor which we placed outside the door. The shower leaked and didn't drain well, and the wifi didn't work on the tv, so no Netflix etc. In booking we had been offered to book the swimming pool but that was also, broken. We paid extra for breakfast, but it wasn't great. Drinks were over priced in the bar too, but the staff were friendly and overall it wasn't too bad. Just not as fabulous as we had hoped.

One night stay for business, hoping to use the pool but was not working as they were awaiting a part Booked and paid for breakfast thinking it would be 6:30am but breakfast was at 7:00 which was too late for me Room was small but comfortable, plenty of parking on site

Poor customer service, breakfast was not a positive experience, standard of cleanliness poor.