Mercure London North Watford Hunton Park Hotel 4 stars

Awful

The heating in the room didn’t work. The shower was so hot I couldn’t use it. There was a ball is someone else’s hair by the bin int he bedroom.

Shabby room. No hot water. Stupid location of checking in desk.

We booked this hotel in order to attend the Harry Potter studio experience. It was very conveniently located for this. An added bonus was the very excellent hotel restaurant. The hotel staff were amazing. The hotel was also well placed for our visit to central London (and a lot cheaper than central London hotels). The only criticisms we had were that although liqueur coffees were on the dessert menu the bar man did not know how to make them and when we booked in the reception staff did not take our credit card which caused problems in the bar later.

overnight stay to attend an event

Stayed for a week as attending a training course locally. My company pays for the trip, however being away for a week wanted to stay in a hotel different from a standard premier inn. This hotel provided that, with helpful staff and a lovely setting. Service was sometimes slow however during this current climate, this was understood. Room I stayed in was very clean, smart and had all the essentials including a nice view over the gardens. One downside to the rooms are the thin walls.

The deputy duty manager Alex provided excellent customer services. He took ownership of an issue with another booking made in error. After contacting both the local and central booking teams without a satisfactory outcome, Alex intervened and fully resolved the issue on our behalf.

The hotel looks beautiful from the outside but we felt it was a bit untidy and ragged round the edges in some places. For instance, the bath robes were rough and there was no light near the door so when adjusting the heating you cannot see the screen and we did need to adjust it because the room was freezing. We had to plug in the extra heater provided, the products in the bathroom were tiny and the bathroom was also small. I upgraded on booking to a superior barn block room, I really don't know what extra this got us.

The hotel is tired and needs extensive refurbishment. The meeting rooms are old need redecoration. The room was cold and there were 2 plug in heaters which were provided which shows that this has been a complaint before and honestly I did not feel comfortable going to sleep with these plugged in. The restaurant feels more like a canteen, and not somewhere that you would have an evening dinner. I think if the hotel had been classified as a 3 star I would have expected the standard that was presented.

Booked this hotel as it was prime location for us visiting Warner bros studios. It was between this hotel and one located more toward Watford central. However I am so so glad I picked this. Such a warm welcome from the receptionist (forgot his name!) and made sure we had a lovely room with a really pleasant view. Nice and quiet. Room was clean and a good size, bed super comfy. Even made use of the pool, we had it to ourselves! I didn’t want to leave, me and my partner would return here for a weekend away even without the need to visit anywhere else. Thank you

Room was not what I booked and the room I did book was not available. Only that I questioned it did I get a refund and breakfast then included which your kind staff arranged.

Well placated hotel but disappointing standards .

The property is fine, rooms as I would expect and most of the staff were polite, if not particularly knowledgeable. When booking I spoke to hotel staff directly and had particularly asked about the pool. I wasn't told we would not be able to use it until 18:45 due to other scheduled use. I had also asked if there was a gym but they did not know (it doesn't). The toilet in the lobby area had no hand tissue when we booked in or about 4 hours later, when I reported it. Motorway toilets get checked much better than this. I bought my wife and daughter a gin and tonic (at considerable cost). We were going to be given tonic from a bottle that was obviously flat, so I bought two individual bottles. My daughter later bought a second drink, we were virtually the only customers. She was then given tonic that clearly came from the flat bottle. When I complained I was told "Oh bless you" but nothing done. The key given to my daughter did not work so I tried calling reception from our room. There was no card indicating the number and 0 was not answered. There was more, and they are all minor, but cumulatively they were just irritating.

We were in the barn section. The room was freezing cold upon arrival and the thermostat was difficult to use. There were cleft over mould spores on the blinds that had been poorly cleaned and there was a stain on the carpet. Shower water wouldn't drain so had to call for assistance. Was offered a new room as the drain couldn't be sorted then. Once a room was found I had to wait about 30 minutes to have them bring the.key to me, in the end I went to reception myself to get it as it was nearly 9pm. New room was only slightly better and had it's own faults but I didn't bother calling reception again. All in all, very disappointed with the experience.

No room upgrade, no welcome drink, room only prepared for one person instead of two (single room instead of double room)