ibis Styles Nairobi Westlands Hotel 3 stars

Customer review rating 4.2/5 2,244 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

ibis Styles Nairobi Westlands
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Hotel extras

  • Centrally located in Nairobi

  • Safe Hotels Premium Certified, international health and safety standards

  • Free Wi-Fi that is fast and unlimited

  • A happy team that is always ready to welcome you

  • Modern, clean, comfortable and trendy spaces to sleep, dine and work at affordable prices

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 10h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • JOMO KENYATTAPaying
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
Leisure and activities
  • Pool (Nearby)Paying
  • Fitness centre
  • Massage (Nearby)Paying
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 1 bar(s)
Business services
  • 7 meeting room(s)
  • Business centre
  • Copy/print service availablePaying

Hotel location

ibis Styles Nairobi Westlands

Rhapta Road
Po Box 14746
00800
nairobi
kenya

Tel: ++254205147500

Check-in from 10h00

Check out up to 10h00

  • MATATU :  Waiyaki Way WESTLANDS

  • By plane

    JOMO KENYATTA At 21km / 13 miles - Shuttle paying

  • By train

    NAIROBI At 5km / 3 miles

GPS :-1.265591, 36.798513

Companies

  • ACTION AID 2.0 km / 1.0 mi
  • ARC INTERNATIONAL 6.0 km / 4.0 mi
  • CARGILL KENYA 5.0 km / 3.0 mi
  • CHRISTIAN AID 2.0 km / 1.0 mi
  • ECO BANK 2.0 km / 1.0 mi
  • FAIRTRADE AFRICA 3.0 km / 2.0 mi
  • GATSBY AFRICA 7.0 km / 4.0 mi
  • GIZ 6.0 km / 4.0 mi
  • MALAWI EMBASSY 1.0 km / 1.0 mi
  • PWC 2.0 km / 1.0 mi
  • SAFARICOM 3.0 km / 1.0 mi
  • UNHCR 1.0 km / 0.0 mi
  • WS INSIGHT 3.0 km / 1.0 mi
  • WUSC 3.0 km / 2.0 mi
  • WWF 1.0 km / 0.0 mi
Companies

Your meetings and events

Out meeting rooms are stylishly designed with state of art audio visual facilities. Our rate is inclusive of most amenities including meals with video conferencing and telephone services charged separately.

Room descriptions and layouts

7 

meeting rooms

From 1 to 130 

attendees

Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Soundproof

  • Videoconferencing

  • Audio and video equipment

  • Day light

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

  • Video equipment

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

14 m² / 150 sq.ft. Double room with a Queen-size Hypnos bed, en-suite bathroom, thermostatic Power Shower, Comfort Cooling, free WIFI, hairdryer, in-room safe, 42' Satellite TV, telephone, universal plug, USB charging ports, table and comfy chair. 16 m² / 172 sq.ft.Twin room with 2 single-size Hypnos beds, ensuite bathroom, thermostatic Power Shower, Comfort Cooling, free WIFI, hairdryer, in-room safe, 42' Satellite TV, telephone, universal plug, USB charging ports, table and comfy chair.

Standard room with 2 single beds

  • Max. number of persons: 2
  • Area: From 14 m² / 151 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Standard room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 14 m² / 151 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Standard room with one single bed and one double bed

  • Max. number of persons: 3
  • Area: From 15 m² / 161 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Standard room with 3 single beds

  • Max. number of persons: 3
  • Area: From 17 m² / 183 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Trendy room with one double bed

  • Max. number of persons: 2
  • Area: From 15 m² / 161 sq ft
  • Views: City View *

* Subject to availability

Trendy room with two single beds

  • Max. number of persons: 2
  • Area: From 19 m² / 205 sq ft

Trendy room with one double bed and one single bed

  • Max. number of persons: 3
  • Area: From 21 m² / 226 sq ft

Trendy room with one double bed and a fully furnished living room

  • Max. number of persons: 2
  • Area: From 17 m² / 183 sq ft
Rooms

Our restaurants and bars

Kilele Nyama

Type of cuisine: Barbecue

Nairobi's most Stylish and trendiest Roast House serving the best cuts at affordable prices.

UTAMU RESTAURANT

Type of cuisine: International

Located on the ground floor Utamu Restaurant offers a wide selection of continental cuisine. We pride ourselves in excellent customer service and freshly prepared food. The restaurant has 2 outside terraces with seating and patio heaters.

Lunch

06:30 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

11:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GRAB & GO TAKE AWAY BAR

Type of cuisine: Cafe

Grab and Go Take Away Bar offers freshly baked pastries, sandwiches, salads, paninis and a wide range of drinks to dine in or take away. Tray services available to your room.

Lunch

06:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TUSKER LITE SKY BAR

Non contractual photo

A classic sports bar designed for watching the latest game and enjoying sporting events. Daily theme nights include quiz nights, game nights, comedy nights and music by our resident DJ. Happy hours available daily from 17:30 to 19.30 hrs.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Styles Nairobi Westlands

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,244 reviews

tripadvisor

TripAdvisor Rating 4.0/5

660 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Disapppointed

Customer review rating 4.2/5

Winz Solo - 10/01/2021 Confirmed reviews ALL

What's the point? I reviewed already while I was still at the hotel and wrote an Email while booking, and both went unanswered. So really, you're just bothering me now. I also spoke to one of the managers/supervisors. Impressed with Keren (housekeeping), one of the waiters whose name I forgot and Ian the chef at breakfast. The rest of you need lessons on how to treat all guests equally.

Dear Wini, Thank you for taking the time to tell us about your experience at ibis Styles Nairobi Westlands. I am sorry that your experience did not meet expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your comments have been shared with the respective heads of departments for improvement and we have also shared your kind words with the team members who stood out providing exemplary services. We appreciate your sharing your concerns, this definitely helps us improve the quality of our services and it is our hope you will give us another opportunity to welcome you again soon. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Perfect

Customer review rating 4.2/5

Hannah G. Couples - 10/01/2021 Confirmed reviews ALL

My room had spectacular views. The room has alot of mirrors which is so appealing, i could see the beauty of my hotel room from all angles possible. The room has coffee mugs and a kettle whereby one could make their own coffee. The bottled water had a salty taste, hopefully they will correct it. The bathroom has a modern finishing, well fitted shower with both hot and cold water. The room was neat, clean, bright with a very comfortable bed. There are no distractions since you can’t hear any noises from any of the rooms nor from the pathway. At the entrance of the resturant theirs a kids zone filled with a few games, toys and cushons, don’t be worried about your children getting bored, they’ve been considered. Adults could also play. There are puzzle games so everyone was considered on this one. The customer service was okay. Although no food from outside is allowed. The breakfast buffet at Utamu Resturant has so much to choose from which i really loved. It’s the (all you can eat buffet) which is included on your bed and breakfast pay. For me it was a great n healthy breakfast. Their cattering services is also very polite and their food is sweet n satisfying. I had a pleasant staycation.

Dear Hannah, We very much appreciate your comments regarding your stay at ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team, this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Disappointing stay

Customer review rating 4.2/5

Rhoda Families - 09/01/2021 Confirmed reviews ALL

I booked the room based on the description on the accor website. The modern desk promised was not to be. It took over 5hours for an alternative to be provided that was not as comfortable. I would not stay there again especially when traveling for work. I made over 7 or 9 follow up calls to the receptionist who lept saying she would get me a better room and/or ensure i got comfortable workspace. I left the hotel with a terrible back ache, having had to make do with a restaurant table and seat for 8hours of work. The room was also extremely small, despite the website description and photos.

Dear Rhoda, We appreciate you taking the time to tell us about your experience at the ibis Styles Nairobi Westlands. I am sorry the experience did not meet expectations; please allow me to express my sincerest apologies. I totally understand your frustration especially when you have to follow up a request as many times as you did. This has been escalated to the relevant head of department for follow for retraining to improve our response time with al our guests. The team strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you for sharing, this will help us improve the quality of our services. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Lovely hotel

Customer review rating 4.2/5

Malik K. Couples - 06/01/2021 Confirmed reviews ALL

I truly enjoyed my time at the ibis Styles. The location is perfect, the hotel is nice and clean. It is very secure and I enjoyed the restaurant at the top. I encourage everyone to make use of the room service, the chicken was lovely.

Dear Malik, We very much appreciate your comments regarding your stay at ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Great location

Customer review rating 4.2/5

V. O. Solo - 05/01/2021 Confirmed reviews ALL

Great stay with clean but small rooms, weak WiFi signal, good breakfast. Security is great as well. I think COVID made it hard to really enjoy the facility.

Dear V., Thank you for taking the time to tell us about your experience at the ibis Styles Nairobi Westlands. Your feedback helps us improve the quality of our services. Please rest assured all pointers raised have been shared with the relevant heads of departments for our improvement. We hope for another opportunity to serve you soon. Feel Welcome. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good stay

Customer review rating 4.2/5

Anonymous Solo - 05/01/2021 Confirmed reviews ALL

Nice stay. Nice room. Good rest.

Dear Antony, We very much appreciate your comments regarding your stay at ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Conveniently located

Customer review rating 4.2/5

Yohane N. Couples - 04/01/2021 Confirmed reviews ALL

nothing to complain, very friendly and helpful staff, food was very good, rooms were very clean

Dear Yohane, We very much appreciate your comments regarding your stay at ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good stay

Customer review rating 4.2/5

Janna Solo - 02/01/2021 Confirmed reviews ALL

I stayed two times for one night each, both rooms where clean, the staff was very friendly and helped me with all my questions and requests. In my time away I was able to leave my suitcase there and it was stored in a locked up room. I can only recommend the Ibis Styles - Westlands for everyone!

Dear Janna, We are delighted to read that you had a magical experience with us at ibis Styles Nairobi Westlands. I will share your kind comments with our rock star team, this is and encouragement as we continuously work to keep our service levels satisfactory to all our guests. We look forward to welcoming you again soon. Thank you for the feedback. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Great stay

Customer review rating 4.2/5

Sam Friends - 31/12/2020 Confirmed reviews ALL

Overall great experience. Delicious breakfast. Comfortable mattress. I wish they had King size beds though.

Dear Sam, We very much appreciate your comments regarding your stay at ibis Styles Nairobi Westlands. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magical journey with us. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Professional services all round

Customer review rating 4.2/5

Anonymous Solo - 30/12/2020 Confirmed reviews ALL

It was extremely nice and the prices are pocket friendly . The rooms are well cleaned. I’m looking forward to more experience with the hotel.

Dear Monchari, We very much appreciate your comments regarding your stay at ibis Styles Nairobi Westlands. It is always a delight to receive positive feedback. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

The reception and customer service response is slow and not that helpful

Customer review rating 4.2/5

Anonymous Solo - 28/12/2020 Confirmed reviews ALL

During my stay there are several times in a day have electrical stopped problem, the air condition control board also have problem, the maintaince people need wait long to be able fix and not fix one time is ok. Reception maybe busy pick up phone very slow sometimes need ring around 10 times to response. The reception can not give much information to international tourist if Nairoubi and also not willing to help type attitude maybe they are too busy. The breakfast is good with varieties but also service is slow.

Dear Wenjie, Thank you for taking the time to tell us about your experience at ibis Styles Nairobi Westlands. I am sorry that your experience did not meet expectations; please allow me to express my sincerest apologies. At ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address all the mentioned pointers to prevent future occurrence. We appreciate your sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good stay, safety-prioritized and great service!

Customer review rating 4.2/5

Ezekiel Solo - 27/12/2020 Confirmed reviews ALL

I was very impressed with the standard of COVID-19 safety protocols implemented. That is key! In addition, the room was just right for my stay, the service was golden and the staff was very courteous and friendly. The food was great and the hotel is pretty central in Westlands.

Dear Ezekiel, Thank you for the feedback following your experience at ibis Styles Nairobi Westlands. Your safety and wellbeing remains our top priority, we are glad the steps we have taken to ensure the same are satisfactory. I will definitely pass on the complements to our rock stars Mary and Edna. This feedback is encouragement as we continue to improve the quality of our services. Thanks again for the positive comments, we look forwards to welcoming you again. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good stay

Customer review rating 4.2/5

Anonymous Business - 25/12/2020 Confirmed reviews ALL

You need just need to improve on cleaning of the rooms for the 6 nights we stayed our room floor was cleaned once when we requested Keren to clean,

Dear John, We very much appreciate your comments regarding your stay at ibis Styles Nairobi Westlands. It is always a pleasure to receive feedback which helps us improve the quality of our services. Your feedback has been shared with our Executive Housekeeper for follow up on the issue with cleaning your room, we service the rooms daily not unless you had placed the 'do not disturb' tag on your door. Thank you again for sharing your experience, and we hope to welcome you again soon. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Great location

Customer review rating 4.2/5

W. Couples - 24/12/2020 Confirmed reviews ALL

It's well situated near Westlands shopping center, in a quiet and safe neighbourhood.

Dear Foi , We very much appreciate your comments regarding your stay at ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, It is always a pleasure welcoming you. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Excellent Staff

Customer review rating 4.2/5

Hanif T. W. H. Families - 24/12/2020 Confirmed reviews ALL

The staff and service performance was of a high standard. The location is perfect for visiting the entertainment areas and hotel security made my stay comfortably safe. The food at the rooftop restaurant was very lovely and delicious.

Dear Hanif, It is always a pleasure to read that our guests are satisfied with the quality of our services at ibis Styles Nairobi Westlands. I have shared your feedback with the rest of the team highlighting the areas that impressed you the most. This goes a long way in encouraging us as we keep up the service levels. We look forward to welcoming you again. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good food

Customer review rating 4.2/5

Samantha Solo - 19/12/2020 Confirmed reviews ALL

There was a system error which meant I was unable to get the room I booked and paid for. The reservation supervisor explained the issue but it was already a poor start to my stay.

Dear Samantha, Thank you for taking the time to tell us about your experience at ibis Styles Nairobi Westlands. I am sorry that you had a poor start on your experience ; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Lovely Hotel

Customer review rating 4.2/5

Jane M. Couples - 17/12/2020 Confirmed reviews ALL

We totally enjoyed our stay. The room was very nice with a good view. The food was the highlight of our stay FANTASTIC!!! The staff were very professional and help. We will definitely be back!!

Dear Jane M., We very much appreciate your comments regarding your stay at ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Location is good

Customer review rating 4.2/5

Philip A. Solo - 15/12/2020 Confirmed reviews ALL

Everything went good

Dear Philip, We very much appreciate your comments regarding your stay at ibis Styles Nairobi Westlands. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magical journey with us. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good stay

Customer review rating 4.2/5

Patrick Business - 14/12/2020 Confirmed reviews ALL

Well deserved

Dear Patrick, We very much appreciate your comments regarding your stay at ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Enjoyable stay

Customer review rating 4.2/5

R M. Business - 12/12/2020 Confirmed reviews ALL

Friendly and attentive service from reception to restaurant staff

Dear Rory, We very much appreciate your comments regarding your stay at ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

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