ibis Styles Nairobi Westlands

ibis Styles Nairobi Westlands 3 stars

Customer review rating (ALL Rating) 4.2/5 965 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Centrally located in Nairobi

  • Safe Hotels Premium Certified, international health and safety standards

  • Free Wi-Fi that is fast and unlimited

  • A happy team that is always ready to welcome you

  • Modern, clean, comfortable and trendy spaces to sleep, dine and work at affordable prices

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Styles Nairobi Westlands

Rhapta Road, Po Box 14746
00800 NAIROBI
Kenya

Telephone +254 20 5147500

Contact email

  • MATATU:  Waiyaki Way WESTLANDS

  • By plane

    JOMO KENYATTA At 21km / 13 miles - Shuttle paying

  • By train

    NAIROBI At 5km / 3 miles

GPS:-1.265591, 36.798513

Companies

  • ACTION AID 2 km / 1 mi
  • ARC INTERNATIONAL 6 km / 4 mi
  • CARGILL KENYA 5 km / 3 mi
  • CHRISTIAN AID 2 km / 1 mi
  • ECO BANK 2 km / 1 mi
  • FAIRTRADE AFRICA 3 km / 2 mi
  • GATSBY AFRICA 7 km / 4 mi
  • GIZ 6 km / 4 mi
  • MALAWI EMBASSY 1 km / 1 mi
  • PWC 2 km / 1 mi
  • SAFARICOM 3 km / 1 mi
  • UNHCR 1 km / 0 mi
  • WS INSIGHT 3 km / 1 mi
  • WUSC 3 km / 2 mi
  • WWF 1 km / 0 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Out meeting rooms are stylishly designed with state of art audio visual facilities. Our rate is inclusive of most amenities including meals with video conferencing and telephone services charged separately.

Room descriptions and layouts

8 

meeting rooms

From 1 to 182 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

14 m² / 150 sq.ft. Double room with a Queen-size Hypnos bed, en-suite bathroom, thermostatic Power Shower, Comfort Cooling, free WIFI, hairdryer, in-room safe, 42' Satellite TV, telephone, universal plug, USB charging ports, table and comfy chair. 16 m² / 172 sq.ft.Twin room with 2 single-size Hypnos beds, ensuite bathroom, thermostatic Power Shower, Comfort Cooling, free WIFI, hairdryer, in-room safe, 42' Satellite TV, telephone, universal plug, USB charging ports, table and comfy chair.

Our guest reviews

Our guest reviews for
ibis Styles Nairobi Westlands

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  965 reviews

TripAdvisor Rating  4.5/5  908 reviews

Certificate of excellence 2022

The worst hotel experience that I have had to date

Customer review rating 0.5/5

Loren B. Business - Confirmed reviews ALL

I have been unable to get one good night's sleep so far for the past 4 nights and have two more to go. It is 01-20 as I write this. I have again been awoken by furniture being dragged around on the top floor where the conference facility is. Last night it was 10-30, 11-30 and 1am. I have made numerous complaints to reception, duty managers security managers all to no avail. Despite promises that commitments had been made by the people running the conference venue to stop doing whatever they are doing at night when guests expect to be able to get a good night's rest. I find this unacceptable.

Good stay

Customer review rating 3.5/5

Deleen W. Business - Confirmed reviews ALL

Always pleasant

Dear Deleen, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Very bad experience

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

A very narrow room, uncomfortable chairs, no walldrop, poorly welcoming reception staff, and house keeping.

Dear Diress, Thank you for taking the time to tell us about your experience at the ibis Styles Nairobi Westlands. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We take this feedback into consideration and look forward to improving the quality of your services. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good Stay

Customer review rating 4.0/5

Nicky M. Business - Confirmed reviews ALL

The experience was good I have not complaints at all.The staff was so good to me and were able to respond to any challenge in real time.E.G The first room 210 which i was allocated had no warm water and I was quicky relocated.

Dear Nicky, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Such a lovely staycation

Customer review rating 4.0/5

Lynette K. Couples - Confirmed reviews ALL

I had the pleasure of having the Stylish experience and I fully enjoyed it. The rooms are more spacious, very clean, hot water and the bed was super comfortable with even better pillows. Together with late night dinner, drinks at Kilele Nyama and the Breakfast spread you really get value for your money. I’ll be back again and again!

Dear Linette, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

1) Location is very convenient 2) Security is very good 3) Special appreciation for Ms. Annah for providing the support 4) Clean place Improvements: 1) Toiletries in the room would be good 2) Clothes sent for laundry didnt look well ironed at all 3) You should have three categories for laundry - wash, iron, both. It helps the guests 4) It is a kind gesture to ask the guest if they need help with the luggage to be brought down because at times it is a lot 5) When my card didn't work, no one came upstairs with a new card due to lack of staff always. I had to run down every time 6) Also the card use to get deactivated because it was brought close to the phone. Kindly use another technology 7) On the day of checkout, I reached the hotel at 12 noon instead of 10 am and they blocked my card saying you are beyond ur check-out time. This was a shocker to me for such hospitality. My suggestion would be to be more warm and welcoming towards your guests and make them feel at home. Also have some extra universal chargers in case we need them in emergency which wasn't available either.

Dear Ritika, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope you give us a chance to better serve you in future. Sincerely, Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…

We had a good stay

Customer review rating 4.0/5

Bonny N. Business - Confirmed reviews ALL

We were welcomed and the service was timely

Dear Bonny, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Great Stay

Customer review rating 5.0/5

John O. Business - Confirmed reviews ALL

Great location, very competent and friendly staff, clean and safe place

Dear John, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Customer service

Dear Josephine, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Not bad

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Clean, well organized, kind staff although one male staff opened by room at night demanding for payment. I felt unsafe and threaten

Dear Godffrey, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Well located of course. Nice place you got going on.

Customer review rating 4.5/5

Alfred O. M. Business - Confirmed reviews ALL

Had a good time with my team, though I'll speak for myself. It was a great experience and I would love to come back and do another stay.

Dear Alfred, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good stay

Customer review rating 4.0/5

Nkosi Friends - Confirmed reviews ALL

Overall great experience. Staff very friendly and welcoming. Rooms needed newer towels.

Dear Nkosikhona, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback, we take this feedback into consideration. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Great hospitality

Customer review rating 4.5/5

Alex.m.m. Business - Confirmed reviews ALL

I selected Ibis Styles since my business was in Westlands and it turned out to be an excellent experience as the team was very welcoming and exceeded my requirements. The location is perfectly close to experience the vibe of a great cosmopolitan city and the hotel facilities are ideal for a business traveller or tourist. Highly recommended. Thank you Kelvin, Simon and your whole team for the hospitality.

Dear Alex, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good Location and Good Hotel

Customer review rating 4.0/5

Innocent K. Business - Confirmed reviews ALL

Good Hotel and Good People....

Dear Innocent, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Great place, very convenient

Customer review rating 4.0/5

Eric-paris Business - Confirmed reviews ALL

Despite some issues during my check-in, I had a great stay in this hotel. It's clear that the management and guest relations are ready to understand any issue, and solve it swiftly. The hotel was very convenient for us, for the work we had to do in Nairobi. I will certainly come back there next time I am in Nairobi

Dear Eric, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope you visit us again soon. Sincerely, Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Very well organized

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Nice Position, friendly staff and perfect service. One of the best option in Nairobi

Dear Simone, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Well located but the overall service is wanting.

Customer review rating 3.0/5

Brendah Business - Confirmed reviews ALL

The hotel is very located near all the amenities. The rooms are clean and neat however the service is lacking. Room service would take minimum of a hour to be delivered, simple requests for a aflat iron in the common area would take forever to be delivered.

Dear Brendah, Thank you for taking the time to tell us about your experience at the ibis Styles Nairobi Westlands. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Muito boa estadia

TripAdvisor rating 4.0/5

xb4a5a Solo travel - TripAdvisor review

This hotel is a must. Nice people, wonderful ambiance, good clean rooms, magnificent restaurants and bars. And, this very important too, very safe, with very good safety procedures. I highly recommend it.

Thank you Manuel for the amazing response following your experience at ibis Styles Nairobi Westlands. Feel welcome to experience Style and Value with us again soon. Best regards, Maryanne

Great for business

TripAdvisor rating 4.0/5

Ethel254 Business - TripAdvisor review

I stayed in Ibis about a year ago in 2021 and the standards were extremely high. The food was amazing and delicious. This time I felt a little lax in response time when it came to the reception, the room was clean but was not what I had selected, bathroom and shower clean. So i will highly recommend this for just business but not vacation or leisure.

Dear Ethel We greatly appreciate the time you spent to share your recent experience at Ibis Styles Nairobi and we thank you for your observation and remarks . We have noted that we did not meet your expectations in regards to service delivery at the reception and we have noted that the room allocated was not as per your booking specification . It is through feedback that we are able to maintain and improve the services we provide to our guests .We are indeed very sorry and discussions with respective department highlighted have taken place and we would like to assure you that this will not happen again . Please accept our sincere apologies in regards to the short comings and we do hope that you will give us an opportunity to host you once again . Regards Jacqueline Anjao Food and Beverage Manager

Deserves a 5star!

TripAdvisor rating 5.0/5

bmuchena89 TripAdvisor review

Service I give a 4star simply because of the lazy and incompetent service of the waiters at kilele rooftop. Precise case where a waitress I describe as brown ,short made my nephew wait for 2hours for his order only to leave her shift without serving or even pacing his order. She was just moving up and down and serving the other guests who seemed "important" . Not to mention she forgot literally EVERYTHING, maybe even her own name! How can Accor group have such an incompetent employee? Unimaginable! When I raised the issue to the other waiter all she said "re-order" that was 3hrs later! No apology,was just looking at me as if I wad crazy or something. Thanks to chef Ian who saved the situation in a professional way by not only preparing a meal in 10mins but offering his apology for all the mess.....To me he is the reason to return to Ibis anytime. As for the waiters at Kilele rooftop it's a disgrace!

Dear bmuchena89 Thank you for your review and we are delighted Chef Ian saved the day. Rest assured that we are addressing any service delivery failures and that your next visit will be a pleasant and seamless experience. Thank you once again and hope to see you soon. Regards, Simon

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