ibis Styles Nairobi Westlands Hotel 3 stars

Customer review rating 4.2/5 2,508 reviews

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ibis Styles Nairobi Westlands
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+ 20 Services

Hotel extras

  • Centrally located in Nairobi

  • Safe Hotels Premium Certified, international health and safety standards

  • Free Wi-Fi that is fast and unlimited

  • A happy team that is always ready to welcome you

  • Modern, clean, comfortable and trendy spaces to sleep, dine and work at affordable prices

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 10h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • JOMO KENYATTA Paying
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
Leisure and activities
  • Pool (nearby) Paying
  • Fitness centre
  • Massage (nearby) Paying
Catering
  • Breakfast Paying
  • 3 Restaurant(s)
  • 1 Bar(s)
Business services
  • 7 Meeting room(s)
  • Business centre
  • Copy/print service available Paying

Hotel location

ibis Styles Nairobi Westlands

Rhapta Road
Po Box 14746
00800 nairobi
kenya

Tel: ++254205147500

Check-in from 10h00

Check out up to 10h00

  • MATATU :  Waiyaki Way WESTLANDS

  • By plane

    JOMO KENYATTA At 21km / 13 miles - Shuttle paying

  • By train

    NAIROBI At 5km / 3 miles

GPS :-1.265591, 36.798513

Companies

  • ACTION AID 2.0 km / 1.0 mi
  • ARC INTERNATIONAL 6.0 km / 4.0 mi
  • CARGILL KENYA 5.0 km / 3.0 mi
  • CHRISTIAN AID 2.0 km / 1.0 mi
  • ECO BANK 2.0 km / 1.0 mi
  • FAIRTRADE AFRICA 3.0 km / 2.0 mi
  • GATSBY AFRICA 7.0 km / 4.0 mi
  • GIZ 6.0 km / 4.0 mi
  • MALAWI EMBASSY 1.0 km / 1.0 mi
  • PWC 2.0 km / 1.0 mi
  • SAFARICOM 3.0 km / 1.0 mi
  • UNHCR 1.0 km / 0.0 mi
  • WS INSIGHT 3.0 km / 1.0 mi
  • WUSC 3.0 km / 2.0 mi
  • WWF 1.0 km / 0.0 mi

Your meetings and events

Out meeting rooms are stylishly designed with state of art audio visual facilities. Our rate is inclusive of most amenities including meals with video conferencing and telephone services charged separately.

Room descriptions and layouts

7 

meeting rooms

From 1 to 130 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Soundproof

  • Videoconferencing

  • Audio and video equipment

  • Day light

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

  • Video equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

14 m² / 150 sq.ft. Double room with a Queen-size Hypnos bed, en-suite bathroom, thermostatic Power Shower, Comfort Cooling, free WIFI, hairdryer, in-room safe, 42' Satellite TV, telephone, universal plug, USB charging ports, table and comfy chair. 16 m² / 172 sq.ft.Twin room with 2 single-size Hypnos beds, ensuite bathroom, thermostatic Power Shower, Comfort Cooling, free WIFI, hairdryer, in-room safe, 42' Satellite TV, telephone, universal plug, USB charging ports, table and comfy chair.

Our restaurants and bars

UTAMU RESTAURANT

Type of cuisine: International

Located on the ground floor Utamu Restaurant offers a wide selection of continental cuisine. We pride ourselves in excellent customer service and freshly prepared food. The restaurant has 2 outside terraces with seating and patio heaters.

GRAB & GO TAKE AWAY BAR

Type of cuisine: Cafe

Grab and Go Take Away Bar offers freshly baked pastries, sandwiches, salads, paninis and a wide range of drinks to dine in or take away. Tray services available to your room.

Kilele Nyama

Type of cuisine: Barbecue

Nairobi's most Stylish and trendiest Roast House serving the best cuts at affordable prices.

TUSKER LITE SKY BAR

A classic sports bar designed for watching the latest game and enjoying sporting events. Daily theme nights include quiz nights, game nights, comedy nights and music by our resident DJ. Happy hours available daily from 17:30 to 19.30 hrs.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Our guest reviews for
ibis Styles Nairobi Westlands

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,508 reviews

TripAdvisor Rating 4.0/5

780 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Had a wonderful serene stay.

Customer review rating 5.0/5

Em S. L. Families - 14/09/2021 Confirmed reviews ALL

The room was excellent and the ambience is top notch. Good service at Kilele too.

Dear Emmanuel, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. We are pleased you had an amazing experience at our venues. Thank you for sharing your experience and we hope to welcome you again soon. Kind regards, Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…
Customer review rating 3.5/5

Anonymous Business - 14/09/2021 Confirmed reviews ALL

Good stay Good food

Dear Semahoro, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. Thank you for sharing your review and we hope to welcome you again soon. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good stay

Customer review rating 4.5/5

Antony N. Business - 14/09/2021 Confirmed reviews ALL

Very hospitable staff. Especially at the reception

Dear Anthony, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. Thank you for taking the time to review our facilities. We are pleased you had an amazing experience and we hope to welcome you again soon. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good facilities but can do better with Customer Service

Customer review rating 2.0/5

Do N. S. Business - 13/09/2021 Confirmed reviews ALL

The customer service at the Valet and the reception is wanting. I had to drag my own bags through screening to the reception and to the rooms! The minute I was checked in I asked the receptionist if I could get help with my bags and they pointed me to the trolleys and said "use the trolleys" then she pointed to the lifts from her desk and proceeded to engage her colleague as I loaded my bags into the trolley. Please have someone escort the guest at least to the lift and demonstrate how to operate the lift and also explain what you need to do once you get to the accommodation floors. I was totally stuck on this. Otherwise the facilities meet standards and I had the best experience at the restaurant, food was amazing and the service there is great.

Dear Rosalind, Thank you for taking the time to tell us about your experience at ibis Styles Nairobi Westlands. I am sorry that your experience did not meet expectations; please allow me to express my sincerest apologies. At ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I agree your experience was nothing short of our exemplary service promise to our guests and we'll use this scenario for training purposes for improvement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good stay

Customer review rating 3.5/5

Bitacha Business - 13/09/2021 Confirmed reviews ALL

The facility is good and the staff is hospitable

Dear Bitacha, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. Thank you for taking your time to review our services. I will share your comments with our team. We hope to welcome you again soon. Kind regards Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

nice stay. neat rooms, great price, amazing location , amazing bar and very friendly stuff

Customer review rating 4.0/5

Shalom O. Solo - 13/09/2021 Confirmed reviews ALL

I had a pleasant stay and definitely looking forward ti the next one

Dear Shalom, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. Thank you for sharing your experience with us. We are glad you had a pleasant stay with us. We hope to welcome you again soon. Kind regards Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Relaxing experience

Customer review rating 4.0/5

Sennie Solo - 12/09/2021 Confirmed reviews ALL

I was looking for a peaceful environment to breathe and listen to my thoughts, Ibis Styles gave me just that from the warm welcome of the receptionist , to amazing meals , I'm in awe , the ambience is to live for .

Dear Susan, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. Thank you for sharing your experience. We will pass your comments to Pamela, we are glad she was great assistance. We hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Amazing stay as always

Customer review rating 4.5/5

Tyler Business - 11/09/2021 Confirmed reviews ALL

Friendly staff. Great accommodations. Thanks!

Dear Tyler, Thank you for the feedback following your experience at ibis Styles Nairobi Westlands It is always a pleasure to receive positive feedback. Thank you for also highlighting areas of improvement which helps us with enhancing the quality of our services. It was indeed a pleasure welcoming you again and we look forward to your next visit. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

GOOD

Customer review rating 3.5/5

Wilfred K. Business - 10/09/2021 Confirmed reviews ALL

it was nice staying in your hotel.

Dear Wilfred, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. Thank you again for sharing your experience. We hope to welcome you again soon. Kind regards Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Average

Customer review rating 3.5/5

Twambo M. Business - 10/09/2021 Confirmed reviews ALL

My stay was average. Though very kind and welcoming workers. I didn't like the fact that lundary was not collected and I didn't like the fact the a client must iron there own lundary. Always put in mind that some clients r too much busy and rush for meetings. Especially us who come from different countries.

Dear M., We very much appreciate your comments regarding your stay at ibis Styles Nairobi Westlands. It is always a pleasure to receive feedback, this helps us improve the quality of our services. I am sorry to read that your laundry request was not processed, our Executive Housekeeper is in receipt of this for correcting on our end. We have self serving ironing stations or you can choose to have your ironing done in our laundry which is chargeable. Thank you again for sharing your experience, and we hope for another opportunity to welcome you. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Well located to town centre

Customer review rating 5.0/5

Violet K. Solo - 09/09/2021 Confirmed reviews ALL

Although it was for a night, the stay was awesome

Dear Violet, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. Thank you for taking time to rate. We are glad you enjoyed your stay here. We hope to well you again soon. Kind regards Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good stay, friendly staff, good food

Customer review rating 4.5/5

Anonymous Solo - 09/09/2021 Confirmed reviews ALL

Short stay but staff very friendly and helped with a couple of special requests on short notice. Nice breakfast

Dear Joseph, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. Thank you for sharing your review. We are pleased you had a pleasant experience. We hope to welcome you again soon. Kind regards Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Regular Visitor to this wonderful hotel

Customer review rating 5.0/5

Anonymous Solo - 09/09/2021 Confirmed reviews ALL

My experience at this hotel is that the staff provides great individual customer service and attention with an atmosphere that’s welcoming and attractive and safe to new clients.

Dear Vanriel, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. Thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Well located , Good Stay

Customer review rating 5.0/5

Pinto O. O. Couples - 08/09/2021 Confirmed reviews ALL

It was one great experience

Dear Pinto, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. Thank you for taking time to review our service. We hope to welcome you again soon. Kind regards Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

the location is good easy access to the centre

Customer review rating 2.5/5

Vivian Solo - 08/09/2021 Confirmed reviews ALL

Good but Lotions and Tooth paste should be included.

Dear Vivian A., Thank you for taking the time to tell us about your experience at the ibis Styles Nairobi Westlands. We will share your comments with the team. We hope to well you again soon. Kind regards Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Perfect stay

Customer review rating 5.0/5

Lawrence L. L. Friends - 08/09/2021 Confirmed reviews ALL

I was highly impressed with the service’s of the staff especially Miss Lydia , Miss Gladwell and Miss Edna It’s an awesome experience I can’t forget

Dear Lawrence, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are pleased your time here was exciting and e hope to welcome you again soon. Sincerely, Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good stay,good strategic position

Customer review rating 4.0/5

Ken Business - 08/09/2021 Confirmed reviews ALL

The best

Dear Kenneth, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

POOR SERVICE

Customer review rating 1.0/5

Dun&co Couples - 07/09/2021 Confirmed reviews ALL

Our KilimaNyama reservation was disregarded. I communicated that it was my wife's birthday in advance, yet despite the staff knowing this...nobody wished her happy birthday when we showed up at the restaurant or even at the reception. There must have been a mix-up or miscommunication among the staff because even the petals-with-candles set-up at the restaurant wasn't prepared yet I had sent a florist to do the set-up. We expected better.

Dear Duncan, Thank you for taking the time to tell us about your experience at the ibis Styles Nairobi Westlands. I want to sincerely apologize for the negative experience you had at our venue. We set a high standard for ourselves and are truly sorry that in this instance we failed to meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Diss appointed guest

Customer review rating 2.5/5

Noel Couples - 07/09/2021 Confirmed reviews ALL

It was my husbands birthday and decided to surprise him with a staycation at the hotel. Despite even paying extra for decor i was not impressed with my stay. The only positive thing is the amazing service at the rooftop restaurant

Dear Noel, Thank you for taking time to tell us about your experience at ibis Styles Nairobi Westlands. I am sorry a memorable day was not as per expectation. The team takes pride in making special events memorable and it is unfortunate this was not the same for your experience. Please allow us to follow up on the same and allow us to make it up to you and your husband. Let me know when you are available we would like to host both of you for a Stylish Experience. I totally understand we cannot redo the birthday, we however would like a to plan something special if given an opportunity to display the quality of our services. I look forward to hearing from you again. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Fair Price

TripAdvisor rating 4.0/5

houseofishara 11/11/2020 TripAdvisor review

Remember to pack your own amenity pack some essential items can cost you ! If solo avoid the rooms with adjoining doors. Had my 'neighbors' woke me up at 2:00am after such a long work day. Breakfast was ok My late check out was not communicated....Housekeeper doing her job woke me up again :(

Dear Tripadvisor member, my team and I are very grateful to have received your constructive feedback and kind review of your recent stay at ibis Styles Westlands. I will work with my teams and leaders and use your kind comments to retrain in order that we can grow stronger in our future customer services. Thank you for sharing, my sincere apologies that we did not provide you with a perfect stay. Hoping to welcome you back soon where we can assure you of the changes.

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