Mercure Cayenne Royal Amazonia hotel 4 stars

Customer review rating 4.5/5 969 reviews
Mercure Cayenne Royal Amazonia hotel
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+ 21 Services

Hotel extras

Located 10 minutes from the city center, the Royal Amazonia hotel is the ideal location for your business and leisure stays. With 134 rooms, 1 business corner, 8 meeting rooms, 1 wellness center with beauty therapist, fitness room, 1 bar and 2 restaurants

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Cayenne Royal Amazonia hotel

45 Rue De L Ara Bleu
97300
cayenne
french guiana

Tel: +594594391515

Fax: (+594)594301313

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    FELIX EBOUE At 18km / 11 miles

GPS :4.934794, -52.304628

Your meetings and events

With more than 10,764 sq. ft. (1000 m²) divided into 8 meeting rooms, our convention center can be fully adapted to your needs. We have a wide range of equipment and our teams are on hand to ensure that you receive the highest quality serviceWe offer a wide range of quality equipment and services for organizing a variety of events: meetings, seminars, general meetings, conferences, gala evenings, film shoots, professional trade fairs, exhibitions and more.Our rooms measure 538 to 2906 sq. ft. (50 to 270 m²) and enable you to find the ideal space for your event. Various accommodation and catering options are available alongside the room rental.

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

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When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

The functional rooms are designed to meet the needs of each guest. Here, you will find superior-quality bedding, high-speed Internet access, a 40-inch TV, tea and coffee making facilities, a mini bar, a safe and a range of welcome products The Superior rooms and Suites feature a double sofa bed. The Suites are also equipped with a Nespresso coffee machine and some also have a bathtub with massage jets.

Classic Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Classic room with balcony

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Classic room - twin beds

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Superior room - double bed and sofa

  • Max. number of persons: 4
  • Area: From 34
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Privilege Room - 1 double bed and sofa

  • Max. number of persons: 4
  • Area: From 34
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Two-room suite-1 double bed and a sofa

  • Max. number of persons: 4
  • Area: From 44
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Our restaurants and bars

ROYAL SUSHI

Type of cuisine: Japanese

Take a culinary trip to Japan in the cozy atmosphere of the Royal Sushi Bar. Your taste buds will appreciate the innovative recipes created by our sushi chef.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRASSERIE ROYALE

Type of cuisine: null

A delicious blend of traditional French cuisine and Creole flavors in a cozy and warm atmosphere. Welcome to La Brasserie Gastronomique restaurant at the Royal Amazonia, a favorite spot for connoisseurs of gourmet cuisine.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR ROYAL

Photo non contractuelle / Strictly non binding

With its traditional carbet shelter at the edge of the pool, our bar is both refined and welcoming, whether for a professional meeting or a drink among friends. Enjoy a break in this open space where everything designed to help you enjoy the moment.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Cayenne Royal Amazonia hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

969 reviews

tripadvisor

TripAdvisor Rating 4.0/5

284 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Comfortable Rooms

Customer review rating 4.5/5

Hjs Business - 19/02/2020 Confirmed reviews ALL

Nice rooms, No internet in the rooms, no irons, loud music continuing after midnight and live bands playing in tents directly next to the rooms.

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Cayenne Royal Amazonia. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the 500 ALL reward points as compensation of your stay, which will be issued to your account within the next 7 days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, GABRIEL J. General Manager

Always good

Customer review rating 4.5/5

J. D. Solo - 03/02/2020 Confirmed reviews ALL

It's always a pleasure to stay at the Mercure hotel at Cayenne The staff is always nice

Dear D. J., We very much appreciate your comments regarding your stay at the Mercure Cayenne Royal Amazonia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, GABRIEL J. Directeur Général
Customer review rating 4.5/5

Anonymous Business - 29/01/2020 Confirmed reviews ALL

Impeccable bon service

Monsieur B., Nous vous remercions pour vos commentaires suite à votre séjour au Mercure Cayenne Royal Amazonia. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. GABRIEL J. Directeur Général

Was good, but there are room for improvement.

Customer review rating 4.5/5

Adit M. Business - 12/01/2020 Confirmed reviews ALL

Service and food was good. But there are items that can be improved.

Dear Adit M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, GABRIEL J. General Manager

Excellent

Customer review rating 4.5/5

Willem Couples - 09/01/2020 Confirmed reviews ALL

Very good - hotel room was clean and comfortable, staff was amazing, restaurant was good.

Dear WILLEM M., We very much appreciate your comments regarding your stay at the Mercure Cayenne Royal Amazonia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, GABRIEL J. General Manager

Relaxing

Customer review rating 4.5/5

Tricia B. Solo - 05/12/2019 Confirmed reviews ALL

Great friendly staff, especially reception and cleaning staff. Attentive general manager and good.food though one had a little wait to.get it!

Dear Mrs B., We very much appreciate your comments regarding your stay at the Mercure Cayenne Royal Amazonia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, GABRIEL J. Directeur Général

Séjour du mois de novembre au Royal Amazonia

Customer review rating 4.5/5

Valerie Business - 10/11/2019 Confirmed reviews ALL

Good stay Room clear Good breakfast Nice staff

Dear Mrs. L., We very much appreciate your comments regarding your stay at the Mercure Cayenne Royal Amazonia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, GABRIEL J. Directeur Général

Was a good experience.

Customer review rating 4.5/5

Adit M. Business - 11/10/2019 Confirmed reviews ALL

The services was very good. Employees were very helpful.

Dear Mr. M.,, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Stay at Amazonia Mercure Hotel

TripAdvisor rating 4.0/5

Quest223691 Couples - 03/10/2019 TripAdvisor review

It's always a pleasure to stay at this hotel with a real nice staff and nice room The welcome is always nice and the staff always available to take care you The room are always clean and well equipped

Dear Guest, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice and cool. Our guest Paula was very nice and helpful. Thanks to her

Customer review rating 4.5/5

G. Business - 09/09/2019 Confirmed reviews ALL

Nice and cool. Our guest Paula was very nice and helpful. Thanks to her

Dear Mr. G., We very much appreciate your comments regarding your stay at the Mercure Cayenne Royal Amazonia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Top notch service

Customer review rating 4.5/5

Marcus Couples - 01/09/2019 Confirmed reviews ALL

Your staff went out of the way to make a memorable stay. Welcome at hotel, support in travel and local experiences more than outstanding

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Cayenne Royal Amazonia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

All is well except for the temperature in the rooms at night

Customer review rating 4.5/5

Clarin Couples - 03/07/2019 Confirmed reviews ALL

My stay at the hotel was good except for the room temperature at night. The room temperature in a tropical location must be lower at night.

Dear CLARINDA H., We very much appreciate your comments regarding your stay at the Mercure Cayenne Royal Amazonia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Just for your information and for your next stay with us, the air conditionning can be lowered or highered with an indivual thermostat case located near to the bathroom entrance. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Séjour Entrepreneuriat féminin à Cayenne

Customer review rating 4.5/5

Valerie Business - 21/03/2019 Confirmed reviews ALL

Good expérience : the room is quiet and clear The breakfast is rich, diverse and good

Dear Mrs. L., We very much appreciate your comments regarding your stay at the Hotel Mercure Cayenne Royal Amazonia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

JC Review

TripAdvisor rating 4.0/5

Quest223691 Couples - 14/03/2019 TripAdvisor review

Always a very good welcome from the Desk Team and all others employees who take care us very well Room was perfect and very clean and well equipped Was just missing the balcony this time but it was ok

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Cayenne Royal Amazonia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, J. GABRIEL General Manager

Experience

Customer review rating 4.5/5

Jean -. C. Couples - 12/03/2019 Confirmed reviews ALL

Always a very good welcome and the staff is very kind

Dear Mr. DEMARIA, We very much appreciate your comments regarding your stay at the Mercure Cayenne Royal Amazonia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very Good

Customer review rating 4.5/5

J. D. Friends - 14/01/2019 Confirmed reviews ALL

It was very good and the staff at the Lobby was very nice

Dear D. J., We very much appreciate your comments regarding your stay at the Mercure Cayenne Royal Amazonia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Royal Amazonia Cayenne

TripAdvisor rating 4.0/5

Paradise664960 Business - 14/01/2019 TripAdvisor review

The hotel is very Well locatedI have particularly appreciated the Excllent breakfast with fruits, waffles, hot chocolate, tropical juicesThe staff is really Nice and helpfulThe Hotel is really quiet and very clean

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
Customer review rating 4.5/5

Rosanne Families - 04/01/2019 Confirmed reviews ALL

Very friendly staff especially the breakfast lady who was simply amazing.

Dear ROSANNE P., We very much appreciate your comments regarding your stay at the Mercure Cayenne Royal Amazonia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, GABRIEL J. General Manager
Customer review rating 4.5/5

J. Couples - 06/10/2018 Confirmed reviews ALL

Super

Madame J., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Cayenne Royal Amazonia. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs

Excellent service

Customer review rating 4.5/5

C. Business - 25/08/2018 Confirmed reviews ALL

Personnel et hôtel excellent

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