When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.
Our accommodations
All 362 spacious rooms and suites feature floor-to-ceiling windows, modular furniture, large plasma screen televisions and bathrooms with designer bathtubs and separate shower stalls.
The uniquely designed restaurant tantalises your taste buds with expertly prepared Mediterranean cuisine, including steaks and grilled seafood. This exclusive epicurean experience is a feast for your palate and eyes.
Located on level 3, the décor of this Chinese restaurant features giant candelabras, overhead lights resembling chopsticks and 'pao' seats. It serves a wide array of Chinese cuisines, including Cantonese and Shanghainese delicacies.
The stylish restaurant serves an International buffet and a la carte menu. It offers a wide selection of hot and cold Asian and Western cuisines including seafood, sushi, sashimi and desserts, freshly prepared in the two interactive open kitchens.
Adjacent to the main lobby, the stylishly furnished bar features crystal bead curtains and modern furniture. The perfect place to meet and chill out over snacks and drinks.
Lunch
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Dinner
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BYTES 101 BAR
Photo non contractuelle / Strictly non binding
Located at the street level, the bar features futuristic motorcycles walls that will transport you to a visually stunning digital space.
Lunch
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Dinner
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Our guest reviews for Grand Mercure Shanghai Century Park
- This hotel changed the name from Pullman to Mercure few years back. after that the service level and general hotel feeling has been decreased. I gave my feedback before and got the promise to improve it. however I couldn't recognize any improvement on that. The location is quite convenient.
Dear Dongin S
Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
Our hotel was rebranding from Radisson to Grand Mercure in 2017 and we haven't been Pullman since hotel opening, however, at Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have immediately share your comments with entire team and appropriate measures has been put in place to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Yours sincerely
Dennis Hu
Hotel Manager
Good, will return and stay when there's a need to in Shanghai.
Customer review rating 4.4/5
Ks H.
Business - 20/01/2020
Confirmed reviews ALL
I checked in late, at around mid night and waited a while before attended to.
Dear Mr H.
Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have immediately share your comments with entire team and appropriate measures has been put in place to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Yours sincerely
Dennis Hu
Hotel Manager
Excellent Stay at Shanghai
TripAdvisor rating 4.0/5
ahKenny
Business - 20/01/2020
TripAdvisor review
The location of the hotel is good while not excellent. It is a 10 minutes walk from any subway station. The hotel is located right at a famous shopping mall and walking distance to many nice restaurants. The Century Park is 5 minutes walk from the hotel. The front desk staffs were helpful and professional. Very willing to help. The room was big and clean, tidy and well maintained. Very quiet room because of the good shielding windows though the hotel is quite close to the main roads. Breakfast was as good as usual. No surprise with a high end restaurant. Coffee was not attractive, though. Highly recommended for staying in Shanghai, particularity for those trekking and jogging lovers.
Dear ahKenny
Thank you very much for sharing your comments regarding your recent stay at the Grand Mercure Shanghai Century Park.
I am glad to learn that you had a nice stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Yours sincerely
Dennis Hu
Hotel Manager
excellent
Customer review rating 4.4/5
Anonymous
Business - 17/01/2020
Confirmed reviews ALL
I had an issue where the power to the door stopped working. The manager immediately tried to fix the problem, but could not. He immediately upgraded my room and I was able to get good rest.
Dear Ms. Klein
We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Yours sincerely,
Dennis Hu
Hotel Manager
Really good experience
Customer review rating 4.4/5
Esa R.
Business - 13/01/2020
Confirmed reviews ALL
Enjoyed a lot the mornings before working day and the evenings after working day.
Dear Esa R.,
We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
King
Front office manager
A very nice and memorable stay
Customer review rating 4.4/5
C. P.
Business - 13/01/2020
Confirmed reviews ALL
The staff very very , polite, helpful and efficient.
Dear P. C.,
We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
King
Front office manager
Am I really staying in a 5-star hotel?
Customer review rating 4.4/5
George Z.
Couples - 06/01/2020
Confirmed reviews ALL
There are a few things I cannot help but complain about my stay.
1. What is wrong with the interior design of the hotel? Officially, Grand Mercure in China claims to be a blend of French and Chinese cultures. Honestly I am seeing neither of the two. The hotel as a whole feels like a business-friendly hotel remodeled for the city youth with a notoriously poor aesthetics. Worse still, the remodel is not complete and remains a mixture of both. I don't have time to explain the details but anyone slightly familiar with interior design would see my point after an in-person visit of the hotel.
2. What's wrong with the maintenance? So many things in my room are broken, including but not limited to one outlet and the main phone.
Dear Mr. Z.,
Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our hotel is a rebranding hotel since 2017 and I'm really sorry that our hotel design style and position failed to meet your expectations. I have also shared your comments with entire team regarding our room maintenance issue. I have instructed our executive housekeeper to provide proper trainings to all housekeepers to make sure all guest rooms outlets and telephones work well.
Once agian, Mr.Z., I apologize for any inconvenience caused to you and we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Yours sincerely,
Dennis Hu
Hotel Manager
Grand Mercure Shanghai Century Park - Room Review
TripAdvisor rating 4.0/5
7777YB
Business - 06/01/2020
TripAdvisor review
The room was quite clean except for the leak between the toilet and the shower room. After every shower the toilet floor is very wet, the water make the marble floor very slippery, I nearly slipped and fell a couple of times.
Dear 7777YB
Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have immediately share your comments with entire team and appropriate measures for our shower room has been put in place to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Yours sincerely
Dennis Hu
Hotel Manager
Mrs
Customer review rating 4.4/5
Rulan L.
Couples - 01/01/2020
Confirmed reviews ALL
We stayed in room 716. The room temperature is too high (26 degree which can’t be adjusted) and the hotel couldn’t do anything but asked us to open the window.
The quilt is too thick to suit this hot temperature. Didn’t sleep well, very bad experience.
Dear RULAN L.,
Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
For the period you've mentioned, it's really not cold in Shanghai, However, we are not able to turn air-con to the cool temperature as it's still winter season.
For the staff we'll make internal training again, to make them understand each guest's feeling and try best to solve the probelm(such as room change and electric fan,etc..).
Once again, please accept my apology, please contact me for your next trip in Shanghai. I promise you that I will check and arrange a good room in advance for you.
Sincerely,
King
Front office manager
I Saw A Small Service Robot
Customer review rating 4.4/5
Paul
Business - 01/01/2020
Confirmed reviews ALL
This is the 1st time I saw a service robot working, impressed. The location is very close to Yu Yuan. The room is spacious. Walking distance to all the attractions.
Dear NG P.,
We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
King
Front office manager
Great Service
Customer review rating 4.4/5
Ricardolacau
Business - 20/12/2019
Confirmed reviews ALL
Great Location, Great Service, Highly recommended if you are working in Pudong Area
Dear Ricardo L.,
We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
King
Front office manager
hotel stay feedback
Customer review rating 4.4/5
Yu-feng L.
Business - 16/12/2019
Confirmed reviews ALL
Un-satisfied.
As a platinum member, I have to ask when I checked in:
1. early check-in and late check-out
2. welcome drink
Lounge was closed, but lobby bar could not provide the equivalent services from lounge.
Dear Mr.L.,
Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
We will train all the staffs again for ALL member benefits. And as our club lounge was under renovation, so we really sorry for the inconvenience caused.
We appreciate your kindly comments and wish you could come again to enjoy our service for reception and club lounge in the near future.
Sincerely,
King
Front office manager
wonderful
Customer review rating 4.4/5
Jerry L.
Business - 14/12/2019
Confirmed reviews ALL
Friendly staff and perfect room. Upgrade me to the nice room, breakfast also good, you can have a lot of choice there. The Lounge is very quiet with a nice view at night.
Dear zhimin L.,
We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
King
Front office manager
Nothing Special
Customer review rating 4.4/5
Thomas
Business - 11/12/2019
Confirmed reviews ALL
Standard hotel, friendly personal.
Dear SCHAUKAL T.,
Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience for breakfast did not meet your expectations; please allow me to express my sincerest apologies.
At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will pass the comments to our executive chef and his team to pay more attention.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
King
Front office manager
Customer review rating 4.4/5
Michael L.
Business - 05/12/2019
Confirmed reviews ALL
I have used this hotel for more than 10 years and generally are happy with it.
However there seems to be a drop in standards since it ceased to be Radisson.
I always use the Club lounge and was surprised that cheese was provided but no bread.
I believe you are now French owned; there would have been a riot if you did that in France!
Dear Mr L.,
Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have immediately share your comments with entire team and appropriate measures for our service and club lounge food standard has been put in place to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Yours sincerely
Dennis Hu
Hotel Manager
Really good hotel
Customer review rating 4.4/5
Charles
Business - 05/12/2019
Confirmed reviews ALL
Good Location and service. Nice room with a high floor which I can enjoy the city view at night.
I recommend this hotel and would stay again for my next trip in Shanghai.
Dear value guest,
We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Yours sincerely,
Dennis Hu
Hotel Manager
Great stay in Pudong
Customer review rating 4.4/5
Jake
Business - 05/12/2019
Confirmed reviews ALL
The Grand Mercure is a really nice business hotel with a friendly and competent staff ... rooms a bright, clean and modern with a great view of Shanghai Skyline
There are a lot of nice restaurants and pubs quite around the corner and the area is close to downtown as well as close to the airport
Dear Hagena R.,
We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
King
Front office manager
Refurbished Rooms looking good - But still many things to do !
Customer review rating 4.4/5
Ralf W.
Business - 01/12/2019
Confirmed reviews ALL
The new refurbished rooms are much nicer than the old ones. Everything looks more tidier, functional and better placed than before. Also the new sockets incl. USB. A bit disapointing that nothing was done at the bathrooms, they still looking outdated and having a lot of small quirks and defects.
The range and selevtion of food in Club Lounge must still be improved. Other Accor Hotels offers a far better selection and food quality. However the staff in Lounge (Ella Lu and Lilly) ar still the most professional staff you can have. They are doing a very very good job! One of the reasons for coming back again and again!
The front desk at ground floor desperately need a renovation. First impression of guests when entering a hotel. Furnitures falling apart :-) doesn'1t look that nice.
Dear RALF W.,
We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park.
It is always a pleasure to receive positive feedback. I will share your comments with our team and all our staffs. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Food quality I'll pass to our executive chef to pay more attention. I feel regret that our renovated room and Lobby didn't meet your reputation and we will keep improving our service quality to make you feel better.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
King
Front office manager
Excellent hotel and location
Customer review rating 4.4/5
P. S.
Business - 25/11/2019
Confirmed reviews ALL
Great hotel, location, amenities, service
Dear SAMSON P.,
We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
King
Front office manager
Nice hotel but staff really not friendly
TripAdvisor rating 4.0/5
terenceyong2019
Business - 23/11/2019
TripAdvisor review
Really nice hotel, service of the staff is really bad. It does not live up accor hotel service quality. The front desk does not smile and very rude. Best is that they think i dont understand chinese. The place is convenient
Dear terenceyong2019
Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have immediately share your comments with entire team and appropriate measures for our front desk service has been put in place to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Yours sincerely
Dennis Hu
Hotel Manager
