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Hotel Grand Windsor Auckland - MGallery by Sofitel 5 stars

Customer review rating 4.5/5 4,534 reviews

ALLSAFE approved hotel

Hotel Grand Windsor Auckland - MGallery by Sofitel
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+ 21 Services

Hotel extras

  • ALLSAFE certified

  • Central Auckland CBD location

  • Private parking and valet available

  • Airport shuttle service available

  • Wellbeing facilities including a gym, jacuzzi and sauna

Hotel location

Hotel Grand Windsor Auckland - MGallery by Sofitel

58 60 Queen Street
Auckland Cbd
1010 auckland
new zealand

Tel: +6493099979

Fax: (+64)9/3099978

Check-in from 14h00

Check out up to 11h00

  • SKY BUS :  SKY BUS BRITOMART

  • By plane

    AUCKLAND AIRPORT At 25km / 15.53 miles - Shuttle paying

  • By boat

    FERRIES At 0.1km / 0.06 miles

  • By train

    BRITOMART At 0.1km / 0.06 miles

  • By train

    BRITOMART At 0.1km / 0.06 miles

GPS :-36.845635, 174.766814

Hotel services

COOKES RESTAURANT & BAR

Enjoy the very best cuisine made with ingredients from local & artisan produce, including sustainable meat & organic chicken, sustainably caught long-line caught fish, free-range eggs & organic milk, organic & biodynamic wines.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
Catering services
  • One Restaurant
  • One Bar
  • Room service
    • Cold snacks
    • Hot meals
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 79 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 79 non-smoking rooms
    • 8 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • AUCKLAND AIRPORT Additional charge
    • AKL Additional charge
  • Valet Additional charge
    • Near the property
    • 8 parking spaces
    • Private
    • Parking with security service
    • Valet parking
  • Public
    • Near the property
    • Public
    • Electric car recharging units 3,7 kVA
    • TESLA recharging units
    • Electric car recharging units 22 kVA
    • Electric car recharging units 7 kVA
    • Parking opened 24/7
    • Parking with security service
Well-being
  • Jacuzzi with gentle zen waters
    • Covered
  • Fitness Room
    • On site

Our accommodation(s)

Our guest reviews for
Hotel Grand Windsor Auckland - MGallery by Sofitel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,534 reviews

TripAdvisor Rating 4.5/5

845 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

5 star in NZ

Customer review rating 5.0/5

Craig S. Business - 25/08/2021 Confirmed reviews ALL

Was a great stay as I’m well travelled and it’s good to see that you can actually get five Star service from the hotel in New Zealand

Dear Craig S., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. But, I need to ask you for some good help here: With this unexpected lock down, our guest experiences are essential. We invite you, to share your experience with us on the TripAdvisor website using the following link (it only takes 5 minutes). This will be really helpful for us, we really need them. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager
Customer review rating 4.5/5

Anonymous Business - 23/08/2021 Confirmed reviews ALL

Very professional staff with a pleasant way

Dear Katie M., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. But, I need to ask you for some good help here: With this unexpected lock down, our guest experiences are essential. We invite you, to share your 5-star experience with us on the TripAdvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Amazing service

Customer review rating 5.0/5

Ieva R. Couples - 22/08/2021 Confirmed reviews ALL

When I walked in the door man was smiling he took my bags right away and lead me to the check in counter. The guy was so helpful and check in was quick and smooth.

Dear Ieva R., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some good help here: With this unexpected lock down, our guest experiences are essential. We invite you, to share your experience with us on the TripAdvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Lovely room and super clean! Staff were extremely welcoming.

Customer review rating 5.0/5

Stacey Couples - 22/08/2021 Confirmed reviews ALL

Really enjoyed our stay. While it was a little pricey it was a lovely room and the 11am check out was amazing. We were able to head out for breakfast and a walk around without all our bags then pop back to pick them up just before checkout. Late checkout is always something I look for from a hotel. The room is not large and the view isn't the greatest but it has been designed beautifully and they have done a great job with the limited space. The bathroom was lovely and the shower was superb! Nothing more frustrating that a poor shower, this one was great!!

Dear Stacey N., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some good help here: With this unexpected lock down, our guest experiences are essential. We invite you, to share your experience with us on the TripAdvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Amazing staff and quality furnishings

Customer review rating 5.0/5

Sue G. Business - 20/08/2021 Confirmed reviews ALL

I love this hotel. It is my favourite hotel in Auckland. I travel to Auckland 1 or 2 times a month and the Grand Windsor has amazing staff who great me and always happy to assist. The decor and furnishings are premium quality with a luxurious atmosphere.

Dear Ms. G., I hope this email finds you well. With all the last minute rush because of the announcement I missed the opportunity to say goodbye. This reply is a reminder for that TripAdvisor review that I asked you for in our lobby. We are going to struggle again until we re-reopen again so we need some help here. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html We will always be waiting for you to come back! Sincerely, Pablo Gonzalez Guest Experience Manager

Thankyou the staffs service was incredible. Went the extra mile to make my stay a special one .

Customer review rating 5.0/5

Natasha W. Business - 20/08/2021 Confirmed reviews ALL

The staff were so friendly and helpful . The customer service was exceptional from check in - to the dining experience and check out . Thankyou

Dear Natasha W., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some good help here: With this unexpected lock down, our guest experiences are essential. We invite you, to share your experience with us on the TripAdvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Excellent Stay

Customer review rating 5.0/5

Jayesh B. Business - 20/08/2021 Confirmed reviews ALL

We had a brief stay due to the Covid-19 Alert Level change. All staff were incredibly helpful, welcoming and friendly. A special thank you to Sam (Front Office Manager) and Hemal (Night Manager).

Dear Jayesh B., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. But, I need to ask you for some good help here: With this unexpected lock down, our guest experiences are essential. We invite you, to share your experience with us on the TripAdvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. I'll pass your feedback to Sam and Hemal! Sincerely, Pablo Gonzalez Guest Experience Manager
Customer review rating 4.5/5

Anonymous Couples - 18/08/2021 Confirmed reviews ALL

Wonderful service from all staff, but the restaurant meal and service were outstanding and really appreciated. Can not speak highly enough of the staff from checkin to valet service, concierge, waiting staff to chefs and room attendants, they made our stay memorable and enjoyable. Room was very comfortable and quiet.

Dear Mark C., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some good help here: With this unexpected lock down, our guest experiences are essential. We invite you, to share your experience with us on the TripAdvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Beautiful

Customer review rating 4.5/5

Man Couples - 18/08/2021 Confirmed reviews ALL

We loved the vintage style and enjoyed our stay thanks to the team x

Dear Manaaki P., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Always a great hotel to stay in

Customer review rating 5.0/5

Ross M. Families - 18/08/2021 Confirmed reviews ALL

WE love staying here. Great staff, lovely bed, fabulous shower and a nice restaurant.

Dear Ross M., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some good help here: With this unexpected lock down, our guest experiences are essential. We invite you, to share your experience with us on the TripAdvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. We'll stay in touch and please be safe! Sincerely, Pablo Gonzalez Guest Experience Manager

Superb

Customer review rating 5.0/5

Noel S. Couples - 18/08/2021 Confirmed reviews ALL

Lovely hotel, great food and wonderful staff.

Dear Noel S., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some good help here: With this unexpected lock down, our guest experiences are essential. We invite you, to share your experience with us on the TripAdvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Great stay

Customer review rating 5.0/5

Ruth L. Couples - 17/08/2021 Confirmed reviews ALL

Nice welcome once my booking was found, room well prepped with welcome letter and nice snacks to acknowledge platinum status. Great night for my partner and I

Dear Ruth L., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some good help here: With this unexpected lock down, our guest experiences are essential. We invite you, to share your experience with us on the TripAdvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Be safe! Sincerely, Pablo Gonzalez Guest Experience Manager

Friendly staff, good location

Customer review rating 4.0/5

Anonymous Business - 11/02/2021 Confirmed reviews ALL

Room is nicely put together, good location, highlight is the friendly and courteous staff.

Dear Robert E., Thank you for sharing about your stay and we’re delighted to read that you enjoyed your visit so much. We continuously work to provide that best service we can to all our guests. We hope to welcome you back soon to create some more great memories. Kind Regards, Pablo Gonzalez Guest Experience Manager
Customer review rating 4.5/5

Julianne Couples - 06/02/2021 Confirmed reviews ALL

Had a lovely stay. Staff very helpful. Very noisy Friday night though would have been helpful to see the ear plug out as found then waay to late...

Dear Julianne W., Thank you for sharing about your stay and we’re delighted to read that you enjoyed your visit so much. We continuously work to provide that best service we can to all our guests. We hope to welcome you back soon to create some more great memories. Kind Regards, Pablo Gonzalez Guest Experience Manager

Third time at the Grand Windsor

Customer review rating 5.0/5

Bap Couples - 05/02/2021 Confirmed reviews ALL

Love this place, it's so comfortable, welcoming and in a great position. What more do you need?

Dear Brett P., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to host you. But, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager
Customer review rating 5.0/5

J.s Friends - 05/02/2021 Confirmed reviews ALL

Always a lovely time

Dear Julia S., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to host you. But, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html We count on you! Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Looked after

TripAdvisor rating 5.0/5

michaelhL1375WB 04/02/2021 TripAdvisor review

We felt cared for the whole time. We had an issue with our room but the way they looked after it was amazing. This included moving rooms and extra service that more than made up for it. Staff and managers were super friendly and we felt very special. I will always look to stay here whenever I’m in Auckland due to the way you’re looked after. The hotel is close to all amenities. This is the best hotel I’ve ever stayed at.

Dear michaellhL1375WB, Thank you very much for taking the time and reviewing your recent stay at Hotel Grand Windsor. We are very pleased when we read your review and I am glad that you enjoyed your stay with us and had good interactions with our efficient and friendly staff. We will be looking forward to welcoming you back in the near future and thank you again for your comments. Kind Regards, Pablo Gonzalez Guest Experience Manager

Two night stay

TripAdvisor rating 5.0/5

fourofuss66 03/02/2021 TripAdvisor review

A perfect spot to stay if visiting Central Auckland .Easy access to the Ferry Terminal and Britomart . The grand Windsor lives up to it's name as it's a lovely Boutique Hotel with charming and professional staff. Everything was spotless and our room very comfortable.It really is a 4 star hotel with all the added extras that one would expect but doesn't always get . My only negative comment would be the meals.They were beautifully cooked and presented but extremely expensive and if we were not accor members I doubt we would not have eaten in the dinning room . However it would still be my number one choice of places to stay in Down Town Auckland. .

Dear fourfuss66, Thank you ever so much for taking the time to share your recent experience on TripAdvisor. It is always a true delight to read when our guests have experienced an exceptional stay. I love that you were able to fully immerse yourself into the full experience that the hotel and our local neighbourhood has to offer. The team and I look forward to welcoming you back when you are next in the city of Sails. Warm Regards, Pablo Gonzalez Guest Experience Manager

Our favorite Auckland hotel

TripAdvisor rating 5.0/5

davidmck2020 12/12/2020 TripAdvisor review

We have stayed at the Grand Windsor several times now, it's like a home away from home. The location is good for us, easy walking distance to Viaduct Basin and Britomart. We like the intimacy and character of this hotel, it's cool and dark - a welcome relief from the heat and glare outside. In winter it's cosy. The staff are great, Pablo out front and Maria in the restaurant were especially helpful and friendly. We have a favorite room that we always book, away from the noise of the nightclub next door (be warned if you're a light sleeper staying on a Friday or Saturday night). My wife is a coeliac so dining can be a minefield for her. The restaurant staff were super careful which was a relief. We can highly recommend this hotel, not that we want it to get TOO popular!

Dear davidmck2020, What can we say? On behalf of the hotel, thank you for your lovely words. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is always a pleasure to host you, and we will be waiting for your next visit in 2021. Merry Christmas! Pablo Gonzalez Guest Experience Manager

Comfortable Room and Fabulous Food

TripAdvisor rating 5.0/5

TLS_NZ Business - 16/11/2020 TripAdvisor review

Great location, close to the waterfront, walk to the arena and shopping just outside the door. Bed was very comfortable and room service food was fabulous. I'd certainly look to stay again when visiting Auckland.

Dear TLS_NZ, We very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback and we are very happy to see that you really enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit to the City od Sails will be more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

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