Fable Auckland, MGallery

Concierge was great at the door and his assistant helped us to our room. Our restaurant experience was abysmal. Once seated in the restaurant we saw the polished brass around the serving tables covered with finger prints and possibly from more than 1 week I kid you not. The foot rest under the bar had not been cleaned for I dear not guess how long. Our fist waiting staff seemed like she hated her job. She gave us menus and water arrived as she arrived, the waitress then had to checked with the kitchen to answer our salad question to be told they had no salad, in a 5 star restaurant 7:30 on a Friday night. The waitress said she would give us time to make up our mind, not to be seen again. When we had made our choices we asked another waitress as she walked past if she could take our order, she replied in a second, over 5 minutes later we walked out. We booked well in advance paid the 5 star fee and told all extras in the room except tea bags were extra so I think for my next anniversary I will go to Sky Tower.

Was pretty good, nice room but the breakfast service was a bit lax. Coffee machine still warming up at 7.30am probably did not bode well for a great experience and the coffee that was available was weak and cold.

Stayed at the hotel a few times before (2+ years back) when it was named differently and I guess under different management and decided to go again. What a mistake! Staff had to words that they were responding to everything with: "sorry" and "covid". As soon as they threw covid into their response the expected all to be excused and forgiven like shortage of cleaners, since my room has not been cleaned or maintained half the stay. The only time they cleaned it is after I spent 45min arguing it with various hotel managers, after which they gracefully came to clean it. Stuff like coffee machine still not switched on at 7:15am and them unable to make a coffee, and very lame continental breakfast, made me feel like a third grade citizen throughout the stay, for which I paid good money, upfront. Sure if they are charging $90 a night this would all be fine, but for almost $300 one would definitely expect more. Luckily, there are other options to look at for next time, as this hotel will not see me again.

The Fable team make you feel so welcome and deliver a great service

Really enjoyed my stay. Lovely little treat given in the evening. Would stay again