Hotel Grand Windsor Auckland - MGallery by Sofitel 5 stars

Customer review rating 4.5/5 3,424 reviews
Hotel Grand Windsor Auckland - MGallery by Sofitel
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+ 19 Services
Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • AUCKLAND AIRPORTPaying
  • Reception open 24 hours a day
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Jacuzzi
Business services
  • Copy/print service available

Hotel location

Hotel Grand Windsor Auckland - MGallery by Sofitel

58 60 Queen Street
Auckland Cbd
1010
auckland
new zealand

Tel: +6493099979

Fax: (+64)9/3099978

Contact email

Check-in from 14h00

Check out up to 11h00

  • SKY BUS :  SKY BUS BRITOMART

  • By plane

    AUCKLAND AIRPORT At 25km / 15.53 miles - Shuttle paying

  • By boat

    FERRIES At 0.1km / 0.06 miles

  • By train

    BRITOMART At 0.1km / 0.06 miles

  • By train

    BRITOMART At 0.1km / 0.06 miles

GPS :-36.845635, 174.766814

Our accommodations

CLASSIC ROOM, 1 QUEEN BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

CLASSIC ROOM, 1 KING BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 QUEEN BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron(...)

SUPERIOR ROOM, 1 KING BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

LUXURY ROOM, 1 CALIFORNIA KING BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 31
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

JUNIOR SUITE, 1 KING BED, HIGH FLOOR

  • Max. number of persons: 2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

THE DUCHESS 1 BEDROOM SUITE, 1 KING BED, HIGH FLOOR

  • Max. number of persons: 4
  • Area: From 41
  • Views: City side, Panorama view *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

THE WINDSOR 2 BEDROOM SUITE , 2 KING BEDS, HIGH FLOOR

  • Max. number of persons: 4
  • Area: From 51
  • Views: Panorama view, City side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Our restaurants and bars

COOKE'S RESTAURANT & BAR

Type of cuisine: International

Enjoy the very best cuisine made with ingredients from local & artisan produce, including sustainable meat & organic chicken, sustainably caught long-line caught fish, free-range eggs & organic milk, organic & biodynamic wines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Photo non contractuelle / Strictly non binding

The bar serves organic and biodynamic wine, craft beer, cider, non-alcoholic drinks as well as the best tea and coffee selection.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COOKE'S BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Hotel Grand Windsor Auckland - MGallery by Sofitel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,424 reviews

tripadvisor

TripAdvisor Rating 4.5/5

587 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Absolutely stunning room and decor. Lots of extra little touches, bed was comfy and bathroom very equipped.

Customer review rating 4.5/5

Anonymous Couples - 23/03/2020 Confirmed reviews ALL

We loved our stay. We will definitely be back again.

Dishonesty of the front staff

Customer review rating 4.5/5

Kay Solo - 23/03/2020 Confirmed reviews ALL

Unfortunately I must report you of my unpleasant experience with the Windsor hotel that I stayed the very first night of my 21 day journey. They gave me the room on the 1st floor and night club loud noise hit the room directly, it continued until 4:30am! I could not sleep at all and requested to change the room. They gave me the different room on the same floor and it didn’t help, noise was still loud and smelled strong from the kitchen . The front staff told me that upper floor does not make any difference regarding noise but it was not true at all! Other tour members were at 7th floor, even the tour guide was on the 3rd floor. I paid extra as a solo traveler, nevertheless My room was situated the worst location. This is totally unacceptable. I truly hope that you would find an amicable solution for this issue for me.

Nice rooms, great staff

Customer review rating 4.5/5

Mitchell Couples - 23/03/2020 Confirmed reviews ALL

Stayed one night and staff where super friendly, room was really nice and great nights sleep. Had French toast for breakfast and was so nice.

Well located within the city and wonderful stay.

Customer review rating 4.5/5

F R. D. Families - 23/03/2020 Confirmed reviews ALL

Exquisite!

Well located but bad vehicle access

Customer review rating 4.5/5

Dale Couples - 23/03/2020 Confirmed reviews ALL

Overall a satisfactory stay but breakfast serving staff were a bit disorganised.

Nice hotel, noisiest room I have ever stayed in

Customer review rating 4.5/5

Mike Families - 23/03/2020 Confirmed reviews ALL

Nice hotel and great location. As an Accor member I got an upgrade. I stay in a lot of hotels and now have my own business where I travel a lot in Asia/Pacific. However the room outside noise was terrible. The bar/hotel below had the loudest music and it sent until 2am. Put up with it first night as was so tired but awoke to the noise at 2am. Considered asking to move but we had such a busy day and the hassle we thought it would be ok. It wasn't - my partner she could sleep but it took me ages and the noise was terrible. I can't understand why such a nice and expensive hotel would allow guest to have to endure it.

Nice, but disappointed

Customer review rating 4.5/5

Leslie T. Couples - 23/03/2020 Confirmed reviews ALL

The staff was exceptionally helpful, particularly the concierge personnel (Pablo, specifically). Our room was a disappointment considering the rate paid. Except for a closet for hanging clothes, there was no other storage area - no drawers, no shelves in closet. And one day we had to ask twice to have the room serviced. That is not what we expect from a Sofitel, and never had in any of the other Sofitels we have stayed.

Customer review rating 4.5/5

Anonymous Couples - 22/03/2020 Confirmed reviews ALL

The hotel is beautiful and has a very boutique-y feel! We were excited to stay here because our travel agent highly recommended it. We ran into a few issues, but overall had a nice 2 night stay.

Customer review rating 4.5/5

Colin Business - 22/03/2020 Confirmed reviews ALL

Due to the current situation and needing to get back to Australia before quarantine restrictions we ended up only staying in the hotel for 3 hours and needed to leave however the hotel still charged us for two night stay not impressed at all.

Good location

Customer review rating 4.5/5

Esther Couples - 22/03/2020 Confirmed reviews ALL

Lovely hotel in convenient central location. Staff very friendly and accommodating.

Great location

Customer review rating 4.5/5

Kris Business - 22/03/2020 Confirmed reviews ALL

Lovely stay, nice room, helpful staff

Unfortunate circumstances

Customer review rating 4.5/5

Lianne P. Friends - 22/03/2020 Confirmed reviews ALL

Unfortunately on this particular stay the fire alarms were triggered at 3am and were unable to be isolated on our floor until after 5am. Of course this was out of the staff's control and they did everything they could to fix the issue. Unfortunately a compounding issue for us was the bass of the nightclub right next door to our room from 11pm until 4am. It was so bad the cups were bouncing off the table. What was worse was that we upgraded to a larger room for a more luxurious stay, but it was the worst we've had at this hotel.

Well located

Customer review rating 4.5/5

Maurice C. Families - 21/03/2020 Confirmed reviews ALL

Average

Queen Street gem

Customer review rating 4.5/5

Nicola P. Families - 21/03/2020 Confirmed reviews ALL

This is a beautifully appointed property with attentive staff and service. I do have one complaint from my recent stay however. We had to evacuate in the middle of the night with a faulty fire alarm - unfortunate, but no explanation was given until we checked out and I do think that a note under the door and perhaps a complimentary drink for our inconvenience would have been appropriate,

Good location, awful sleep.

Customer review rating 4.5/5

Michael Couples - 21/03/2020 Confirmed reviews ALL

Staff were very friendly, professional and accommodating, but there was a fault with the fire alarms, causing a virtually sleepless night. Minimal compensation was provided for this inconvenience.

central, accessible, in the heart of Auckland.

Customer review rating 4.5/5

Suzanne Couples - 20/03/2020 Confirmed reviews ALL

Only one night, helpful staff, excellent catering, comfortable accommodation. Would recommend.

Well located, but ruined by the need to evacuate

Customer review rating 4.5/5

Tracy S. Couples - 18/03/2020 Confirmed reviews ALL

Nice room. Unfortunately I hurt my calf muscle when evacuating the building at approx 3am due to the fire alarm. We were in the 5th floor. I misstepped when I got to the 1st floor hurting my calf. I had to miss the awards dinner we had come up for as my calf was too sore to stand or sit for very long. I was provided a single use ice pack, so my husband went to Burger King across the road to get some ice as well as the hotel ice machine was broken.

Good location

Customer review rating 4.5/5

Anonymous Couples - 17/03/2020 Confirmed reviews ALL

Staff was wonderful. Room assigned for 1st night was unacceptable. We have never stayed in a hotel with the only window blocked out. It was like staying in a closet, and I would personally prefer an unacceptable view to no view at all. Staff was able to move us to a room with regular clear windows for the remainder of stay.

Screams 'quality' throughout

Customer review rating 4.5/5

Peter R. Couples - 17/03/2020 Confirmed reviews ALL

A beautifully appointed and equipped room and bathroom. Staff completely profesional and helpful in every way. Only teeny gripe was the (v long) time it took to get a (v small) cup of coffee at breakfast. ...but that's being picky

Good hotel, nice location...

Customer review rating 4.5/5

Nancy W. Couples - 17/03/2020 Confirmed reviews ALL

Everything was fine...except the room without a window. I am very claustrophobic and you should have explained the room before assigning it...and the lack of a windo should have been clear in the reservation process. When we requested a change, we were told the hotel would be full....that's fine...but put someone else in the windowless room...who has not checked in yet. We were early...so I am sure we were one of the earliest to check in on that day...meaning all other rooms had not been occupied yet.

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