Rixos Premium Dubai JBR Hotel 5 stars

Customer review rating (ALL Rating) 4.6/5 7,182 reviews

ALLSAFE approved hotel

Rixos Premium Dubai JBR
See on a map
+ 18 Services

Hotel location

Rixos Premium Dubai JBR

The Walk Jbr
Jumeirah Beach Residence
Al Mamsha Street
643660 dubai
united arab emirates

Fax: (+971)0097145200001

Check-in from 15h00

Check out up to 12h00

  • YES:  MONORAIL JBR STATION 1

  • By plane

    DUBAI INTERNATIONAL At 30km / 18.64 miles

  • By train

    JBR TRAM STATION At 1km / 0.62 miles

GPS:25.0804, 55.136

Companies

  • AL MAS 5.0 km / 3.11 mi
  • JABEL ALI ZONE 15.0 km / 9.32 mi

Hotel services

Check-in from - Check out up to

In summary
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Your meetings and events

Room descriptions and layouts

11 

meeting rooms

From 1 to 820 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
Rixos Premium Dubai JBR

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

7,182 reviews

TripAdvisor Rating 5.0/5

4,434 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent service and facilities

Customer review rating 4.5/5

Alex Couples - 18/01/2022 Confirmed reviews ALL

Was good

Dear Alexey K., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest Regards, Guest Relations Team

Enjoyable

Customer review rating 4.0/5

Mehlika S. Friends - 17/01/2022 Confirmed reviews ALL

Thanks for hosting us. Especially front office staff and Moris from Azure beach are very helpful. Thanks to all.

Dear .. ., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Good stay

Customer review rating 4.0/5

Ayman Families - 17/01/2022 Confirmed reviews ALL

A great experience. The location was great . The staff were friendly, all the facilities are great and the rooms were spacious and clean. The only downside of my experience was the breakfast restaurant which was in my opinion way less than a rixos standards

Dear Ayman Saud A., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salman Khan Guest Relations Manager

Not SAtisfied

Customer review rating 1.0/5

Daniela R. Friends - 16/01/2022 Confirmed reviews ALL

First of all we didnt recieve Our deposit we gibe in first day. 300$ money was taken from our account its almost one month and we didn’t have money. Also in invoice which you Sent us was a alcohol drink for minibar we Didn’t take it:) thank you

Dear Ludmila C., Thank you for taking the time to tell us about your experience at the Rixos Premium Dubai JBR. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relations Team

Nice Stay

Customer review rating 3.5/5

Anonymous Families - 15/01/2022 Confirmed reviews ALL

My stay was good all around except for busy elevators during rush hours, and the same for breakfast. Normally, significant brands find solutions for residents of premium rooms and suites to avoid any such inconvenience .

Dear Abdulaziz Maatoq A., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive any feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

very good cuisine is the only advantage of the hotel

Customer review rating 2.0/5

Patryk Friends - 13/01/2022 Confirmed reviews ALL

1. very difficult email contact with the hotel. the waiting time for an answer is several days. 2. unhelpful reception. they know nothing and can do nothing. 3. on the day of departure, instead of returning the blockade to the card, I received 970 dirhams in cash (!) What do I need them for? 4. overcrowded hotel beach. no sunbeds. staff do not respond to towel reservations from the early hours of the morning.

Dear Patryk Przemysaw P., Thank you for taking the time to tell us about your experience at the Rixos Premium Dubai JBR. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relations Team

Fabulous

Customer review rating 5.0/5

Jane P. Families - 06/01/2022 Confirmed reviews ALL

Beautiful room very relaxing, staff extremely friendly

Dear Brenda Jane P., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Team.

Good Stay

Customer review rating 4.0/5

Celio R. Families - 04/01/2022 Confirmed reviews ALL

Overall everything went well with our stay, good Hotel, good location, good food, very attentive staff. A note to the quality of the WIFI, very bad in the pool area. On the beach then it's horrible. Sunbeds are not compatible with this hotel, they are uncomfortable.

Dear Celio Paulo Da Silva R., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salman Khan Guest Relations Manager

Great location and stay

Customer review rating 4.5/5

Wayne C. Families - 04/01/2022 Confirmed reviews ALL

Had a fantastic stay with you for our first visit to Dubai. We were very satisfied with the suite we had which was perfect for the family. The only issue we had was with the sunbeds. When you are staying in a luxury hotel you do not expect to either have to wake up at 6am to reserve beds or to have problems being moved around during the day by the pool guys. We did mention this issue to Safer by the pool and also the management team in reception after a few days and to be fair they organised beds for us but given the large grassed area which wasn't used at all for sunbeds i believe this could have been resolved easily.

Dear Mayne Ellis C., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Very good stay

Customer review rating 5.0/5

Ameenah Families - 01/01/2022 Confirmed reviews ALL

It was very nice place location was good food was great

Dear Aminah S A A A., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

“Well located”, “Good stay”

Customer review rating 4.0/5

John A. B. Couples - 01/01/2022 Confirmed reviews ALL

The hotel is well located. We had a good stay. Thank you

Dear Andrew Michael W., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Very good stay

Customer review rating 4.0/5

D H. Families - 30/12/2021 Confirmed reviews ALL

Very clean hotel , service very good, beach area overcrowded, very small for number of guests

Dear David Paul h., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Good Stay

Customer review rating 5.0/5

S T. C. Couples - 29/12/2021 Confirmed reviews ALL

Friendly staff Delicious food Excellent location

Dear Serdar Toros C., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

The best hotel

Customer review rating 5.0/5

Indi Solo - 27/12/2021 Confirmed reviews ALL

I would like to thank everyone at Rixos Premium Dubai hotel for the best vacation as always. It was my third time in this hotel that I visit every year. And if everything is ok, I plan to stay with my family in April 2021 next time. Amazing food, clean and secure beach, modern infrastructure all operated by the best staff who know their job and are always ready to help. It is the only hotel I keep going back to. Thanks again!

Dear Indira D., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Excellent hotel!

Customer review rating 5.0/5

Doonie Families - 26/12/2021 Confirmed reviews ALL

Super hotel which is why we return. This year the service was better and more attentive.

Dear Lorna Michelle H., We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

WORSE EVEN !!!

TripAdvisor rating 1.0/5

familydubai2021 01/09/2021 TripAdvisor review

I am ALL platinum member and living in their 2 bed suite for 4 nights. ( Room 3308 ) I cannot find a word to express my anger and disappointment towards this hotel and their management . It was supposed to be a premium / luxury and prestige experience but totally ruined by the staff , and their management. If you are a family with kids and want to enjoy some private time in the pool and throughout the night , PLEASE DON'T GO TO THIS HOTEL. and you also have to prepare to be insulted by their staff ( especially front desk ) LOUD music until 1am that you can't bear Breakfast like a hawker center with ppl using their hand to grab the food A mixture of hotel guest that they don't bother social distance, manner and respect Beach club that you can see people from outside ( YES, outsider ) to enjoy the activities, smoking and drinking without any boundaries Room - carpet wore out , second room is too small, bed like Travelodge I just quite regret that I have chosen Rixos - I think they want to try their best but still below the par

Dear Valued Guest , Thank you for taking the time to tell us about your experience at the Rixos Premium Dubai JBR. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rixos Team

Celebration my birthday with friends and family

TripAdvisor rating 5.0/5

Tarek on r 02/08/2021 TripAdvisor review

I booked on the hotel July 31th 2021 a suite to celebrate between friend and family my birthday as well my job Promition The hotel and the staff was simply awesome d I had one of the best weeeeeekend I’ve ever have The pool is amazing, the accommodations is just perfect and the hotel suite was perfectly designed sea view was awesomeness As cluster leader iam habit to travel the word and seen many hotel But this experience became one of the best for me Highly recommended

Dear tarekrouaz, Thank you very much for sharing this great review of your recent stay at Rixos Premium Dubai. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Lastly yet importantly we would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind Regards, Guest Relation Team

A memorable stay

TripAdvisor rating 5.0/5

Darwizay Family - 05/01/2021 TripAdvisor review

We stayed at Rixos Premium JBR for the second time with my family. We had a superb time out there, thanks to a great team. A very special thanks to the best concierge worldwide, Sufyan. He assisted us when planning to come till booking our room. He arranged our car transfers, ask me before arrival were should we book a table for lunch or dinner, always suggesting the best place to be in Dubai. Thanks to that, we were able to have a table everywhere we wished to go. He truly always did his very best in any thing he assisted us for. Thanks to his high sens of service and his undeniable professionalism, we were beyond happy as he really made our holidays perfect !! We will sure come again !

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

One of the Best Hotels in Dubai

TripAdvisor rating 5.0/5

Thomas M 02/12/2020 TripAdvisor review

The facilities are very good - lots of restaurants, shopping, fitness, relaxation and entertainment options. Staff were very accommodating. The room was nice - clean and large with good views. The water pressure in the room however was too weak. Despite this, I will certainly be back.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

Excellent hotel but some small issues

TripAdvisor rating 4.0/5

natalie077982 12/11/2020 TripAdvisor review

Pros: *fantastic location *beautiful spa with great massages, especially Analy *great service in the hotel, especially Sandy *very good breakfast with lots of choice *received upgrade to premium room as a platinum member. Room had an amazing view. Rooms are large. *concierge booked us an excellent restaurant *had a complimentary late checkout *had a very clean room thanks to Hanikandan Cons: *we wanted a pickup at the airport. This did not happen. It was such a disappointment when we arrived in the middle of the night. No compensation was offered *no available chairs by the pool. People put towels early in the morning. This is not ok for a 5 star hotel *given a twin room as a single guest. I would have preferred a king bed. If the hotel works on these small issues, it could be an amazing hotel and go from a 4 rating to a 5

Dear Guest, Thank you very much for sharing this great review of your recent stay at Rixos Premium Dubai. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon! Best Regards, Guest Relations Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby