Hotel - Mercure Alice Springs Resort
Mercure Hotel Mercure Hotel

Mercure Alice Springs Resort

4.0/5 1,517 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • ASP AIRPORT
  • Late Check Out
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
    • Ironing room
  • Cash machine

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:30-21:00
    • Opening hours : Week-end 11:30-21:00
  • Snack & beverage machine

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

A SPRINGS HOSPITAL1 km / 0.62 mi ASP TOWN COUNCIL1 km / 0.62 mi BUNNINGS5 km / 3.11 mi CENTDES REG COUNCIL1 km / 0.62 mi CHARLES DARWIN UNI2 km / 1.24 mi MACDON REG COUNCIL1 km / 0.62 mi REMOTE HEALTH1 km / 0.62 mi WOOLWORTHS2 km / 1.24 mi
ABORIGINAL CONGRESS2 km / 1.24 mi BATCHELOR INSTITUTE2 km / 1.24 mi CENT LAND COUNCIL3 km / 1.86 mi CENTRELINK2 km / 1.24 mi COLES2 km / 1.24 mi PETER KITTLE MOTOR2 km / 1.24 mi TANGENTYERE COUNCIL2 km / 1.24 mi

Congress centre

CONVENTION CENTRE3 km / 1.86 mi

Your meetings and events

The Gumtree room can host up to 110 guests with its range of catering options. The poolside view, natural lighting, gardens and gumtrees provide a spectacular backdrop for your special day. A beautiful venue for weddings and engagement parties.The Coolibah room features a private shaded courtyard breakout area, natural lighting, free WiFi, complimentary onsite parking and easy access to the central lawns. Ideal for small meetings, seminars, training sessions and workshops.The Spinifex boardroom features modern lighting, refurbished private bathroom facilities and catering area. Ideal for board meetings, training sessions, interviews, teleconferences and exclusive private dinners.

Mercure Alice Springs Resort Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ILTHE AKETHE-LE (OUTDOOR SHELTER 0 m2 0 m 80 0 0 0 70
PRIVATE POOLSIDE 0 m2 0 m 0 0 30 0 40
SPINIFEX BOARDROOM 44 m2 2 m 0 0 14 0 14
COOLIBAH ROOM 75 m2 2 m 50 25 25 30 0
GUMTREE ROOM 345 m2 4 m 120 30 30 50 120
    • Podium
    • Day light
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Relax and enjoy the comfort of our guest rooms featuring double or twin bedding, ensuites with walk in showers, work desk, flat screen TV, free WiFi, in-room safe, tea and coffee making facilities, room service and natural light.

  • 139 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 5 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 ALL Rating 2,228 reviews

Our guest reviews for
Mercure Alice Springs Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,517 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Gary Couples - 17/01/2020 Confirmed reviews ALL
« Pleasant but could have been better »

I am an Accor plus silver member - Staff were lovely and did their best. Unfortunately from the minute we checked in little disappointments started but continued through the whole 5 days. Room we were allocated firstly, someone was still occupying the room so we then agreed upon an “easy access room” As it was available. The bathroom was not very appealing condition but it still did the job. Over the time especially the last days we had to go to reception to ask for toilet paper, shampoo etc even though the room had been made up and cleaned. The coffee cups etc were also not replaced ,cleaned or topped up in last days. Minor issue not a big deal just disappointing. The pool was excellent and very clean which we used a few times which was great. On our first night dinner while a little expensive, food was awesome. We only had breakfast on one occasion as I thought the quality, selection was very basic for the price. Our second dinner on our last night again was very good except 1 meal curried barramundi (can’t remember exact name) was very ordinary in it definitely appeared only one side (fillet) off fish was present buried beneath way too much potato. This was escalated to the chef. We were assured it was right but offered free deserts as a replacement. Upon paying the bill only one desert was free and 2nd wasn’t, even though we only had desert due to the offer to smooth things over. I wasn’t going to argue. Upon checkout we didn’t get our 2 for 1 breakfast as it appeared $25 ea with a discount of $6.25 each not. Again not a huge deal and I didn’t challenge but these are some of the reasons I am a paying member and expecting these discounts. Location was excellent with plenty of parking and again staff were very friendly and accommodating. We are possibly back late July, not sure if I will stay again or somewhere else.

Donna Families - 16/01/2020 Confirmed reviews ALL
« Very friendly and extremely helpful understanding team members in all areas of the establishment »

Fabulous, however more control required at entry/exit points to dining/bar lounge areas to eliminate the flies

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donna S., We very much appreciate your comments regarding your stay at the Mercure Alice Springs Resort. I am very pleased to hear that you found the customer service of our staff to be extremely helpful. We strive to make sure our guests are having an memorable experience. We do apologies about the flies and we are aware of this situation. It can be very hard for guests to enjoy the summer time in the outback due to flies. We do try our best to prevent this issue by closing entrances and exists after use. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Mulitalo

Peter C. Couples - 16/01/2020 Confirmed reviews ALL
« Could have been a lot better »

The room was great supply of beer that i like was non existent (even after speaking with 2 managers )all the chairs around pool area where allways full of dust and dirt your pool bar was never open you only had 2 small umbrellas for shade that where allways taken by day guests (so no shade till after 4pm in 45 degree heat )glass panels around pool allways dirty and no pool towels supplied for several days. On the other hand after discussions with your manager emma she said she look in to it , i still could not buy a corona while we stayed there, 3 days before leaving the poolglass was cleaned ,2 days before departure 2 more umbrellas where installed and what a suprise the morning we left someone even got all the dust of the restaurant chairs around pool before i forget your reception staff was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter & Jenny c., Thank you for taking the time to tell us about your experience at the Mercure Alice Springs Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Mulitalo

Phil H. Families - 16/01/2020 Confirmed reviews ALL
« Really positive and enjoyable! »

The staff were so friendly and welcoming. The hotel was spotlessly clean and our overall experience was really good. We would love to come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phil H., We very much appreciate your comments regarding your stay at the Mercure Alice Springs Resort. I am pleased to hear you enjoyed your stay with us. When visiting Alice Springs next time please we are more than welcome to have you stay with us again. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Luisa Mulitalo

Ms C. A. Families - 15/01/2020 Confirmed reviews ALL
« Clean rooms and beautiful air conditioning. »

Front desk staff were very helpful and quick to accommodate and give excellent service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cynthia A., We very much appreciate your comments regarding your stay at the Mercure Alice Springs Resort. I am pleased you had a comfortable stay and enjoyed the nice cool air conditioning in this scorching hot weather. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Mulitalo

Business - 13/01/2020 TripAdvisor review
« Great stay »

Staff are fantastic enjoy the laid back atmosphere. Location is close to town and it is a quiet location.The pool is a great social area. Restaurant is busy and efficient. Food is good value for money

Leeann Couples - 12/01/2020 Confirmed reviews ALL
« Nice »

Comfortable and clean and nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. i am so pleased you had a great stay with us. We hope to welcome you back to our hotel very soon! Sincerely, Luisa Mulitalo

Adam A. Families - 12/01/2020 Confirmed reviews ALL
« Excellent room and service »

Ver friendly staff, the room was really clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam A., We very much appreciate your comments regarding your stay at the Mercure Alice Springs Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Mulitalo

Julian Friends - 12/01/2020 Confirmed reviews ALL
« Clean rooms and helpful staff »

The stay was comfortable and food and beverage better than expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julian M., We very much appreciate your comments regarding your stay at the Mercure Alice Springs Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team especially our Barra on Todd team. They will be pleased to hear you enjoyed your meal and beverages. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Mulitalo

Faye Families - 11/01/2020 Confirmed reviews ALL
« Relaxing »

It was nice just to chillaxe and enjoy the pool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Faye A., We very much appreciate your comments regarding your stay at the Mercure Alice Springs Resort. It is always a pleasure to receive positive feedback. We are glad you had a chance to relax and enjoy the pool. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Mulitalo

Alice D. B. Business - 10/01/2020 Confirmed reviews ALL
« Very satisfied »

This was for a conference room booking not accommodation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed the service and facilities provided for your function. We hope to see you again very soon. Sincerely, Luisa Mulitalo

Chris S. Solo - 10/01/2020 Confirmed reviews ALL
« The only thing was the cafe near the pool Was not always open as advertised »

Fantastic location, fantastic accomodation

Anonymous Business - 10/01/2020 Confirmed reviews ALL
« Great place to stay. »

Very clean , and tidy room, lovely place for dinner which was extremely delicious. Great breakfast in the morning and the lunch pack was wonderful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeff K., We very much appreciate your comments regarding your stay at the Mercure Alice Springs Resort. I am so pleased to know you enjoyed the delicious food from the Barra on Todd and to hear you had a wonderful stay overall. It is always a pleasure to receive positive feedback. I will share your comments with our Barra on Todd team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Mulitalo

Anonymous Friends - 08/01/2020 Confirmed reviews ALL

Check in was lovely and Tara was wonderful. We lost power on one of the nights because of power trip, however nothing was done the whole night or the next morning about it. We were attending a friend's citizenship ceremony in the morning so it was very important for us to get ready and leave early. I had breakfast included for 2 mornings. When I checked with front desk staff about the possibility of having in room breakfast (I mentioned I was happy to pay for the tray charge). However I was told "it is not fair on other guests if we offer you in room service, is it"?. Being Accor staff ourselves, we were quite taken aback and decided not to argue further.

Anonymous Solo - 07/01/2020 Confirmed reviews ALL
« Excellent affordable luxury in the Todd dry heart of Alice »

Great location felt safe and comfortable the whole time. Loved the $20 buffet breakfast

Stephen S. Couples - 07/01/2020 Confirmed reviews ALL
« Great bed great pool, great breakfast »

Super

Renae Friends - 05/01/2020 Confirmed reviews ALL
« Good »

Room, pool area, grounds are all kept tidy. Spacious. Only issue was there was a smell coming from the drain.

Lisa Families - 05/01/2020 Confirmed reviews ALL
« Relaxing stay »

Enjoyed our stay, some noise in corridor at times, the room was comfortable.

Darren Families - 03/01/2020 Confirmed reviews ALL
« Accomodation fine, problem with Kitchen and included breakfast »

I booked my Dutch Father and my 15 year old son to come from Melbourne and stay with you. Although extra was paid for included breakfasts with booking, were told by restaurant that only one person was included for breakfast. Booking was for 1 adult and 1 child. Im not sure who the breakfast was included for adult or child. Kitchen was adamant that only one person was getting included breakfast. I rang reception and they organised the extra breakfast but my 15 year old son was a little upset with what happened at the restaurant. Email has been sent as a feed back so this could be rectified for the next people who have my situation.

Linda Solo - 02/01/2020 Confirmed reviews ALL
« Comfortable enough »

It was fine. It was the rainy day and i wished I could sleep with the window open and a fan. That's my only complaint.

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