Mercure Alice Springs Resort

Have previously stayed at this Hotel Alice Springs, always been great. Only complaint that the room 117 needed some bathroom attention. When showering the smell from drain wasn't very nice. Also the basin cold water tap was very noisy (rattling & vibrating). Left comment regarding this. Otherwise, a nice stay.

I was in the Mercure Alice for 2 x weeks and was really well looked after by all staff, including those in the Barra on Todd Restaurant.

We had the idea that the Mercure name guaranteed quality. Inside the room was ok but the surroundings, especially the outdoor sitting area was a real mess

It was nice but I felt service was not to the Accor standard. I was disappointed most of the staff were Asian and not Australian Citizens. They found it hard to understand us and vise versa. I would have loved to have seen more Aboriginal people on staff as it is in their territory. I also used your iron and unfortunately it was not clean and stained my skirt which was very expensive. I told them at reception they could only offer a free cup of coffee. I was not expecting anything just want make sure they replace the iron as this is also not really to standard.

Just a quick overnight stay! Decor aside restaurant food and service was on PAR with any Pullman or Sofitel (dinner)

From start to finish, we could not fault the service at this lovely hotel. Spacious rooms and every facility in lovely surroundings. This hotel was probably our favourite during an extensive holiday around Australia. We were spoiled with 2 of the most comfortable beds! Great buffet breakfast, lovely pool and nothing was too much from all the friendly staff. This is the realgem in the centre of Australia!

Room was not cleaned properly. Food scraps were under the table for 3 days to the day we left. Bathroom sink is cracked. Not pleasant at all

Located within a short distance outside of town. Gated complex. Has a pool with a poolside bar. Laundry facility. Exercise room available. Lift available. Drinks and snacks in machine located on 1st floor.

I had to move from a motel that was totally unsuitable - the staff at the Mecure were extremely helpful and made it easy for me to swop to the Mecure swiftly / thankyou !!

Excellent after Uluru tour. Also, staff ‘Angus’ was very kindness:)

TV remote stopped working went to reception to get batteries , still didnt work , maintenance came and replaced remote , air conditioning stopped working and went to hot , maintenance came again and supposedly fixed it , but still was on hot , came back again left the room for an hour came back again still hot , had to move rooms , Reception was courteous , Food way too expensive , ate at other places

Pleasant but we didn’t have enough time to enjoy hotel amenities or Alice Springs. Not your fault. Our itinerary limited us.

Friendly staff - Room clean & ready to move into on arrival

Good but with a few exceptions. Service needs to improve with room not serviced one day and things not replaced that were used the previous day .e.g. Biscuits.

Was a good time, could do with a few more cups and things in the rooms and our shower/bathroom didn't lock in room 117.