Hotel - Novotel London Stansted Airport
Novotel Hotel Novotel Hotel

Novotel London Stansted Airport Hotel

4.5/5 796 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • LONDON STANSTED
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-0:00
    • Opening hours : Week-end 0:00-0:00

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

AIR X CHARTER4 km / 3 mi ANTONOV AIRLINES4 km / 3 mi CORNELIUS4 km / 3 mi FAYAIR4 km / 3 mi INFLITE4 km / 3 mi JETAIR4 km / 3 mi RYANAIR4 km / 3 mi UNIVERSAL AVIATION4 km / 3 mi
ALTITUDE GLOBAL4 km / 3 mi CARGOLOGIC AIR4 km / 3 mi DIAMOND HANGAR4 km / 3 mi HARRODS AVIATION4 km / 3 mi JET 24 km / 3 mi NET JETS4 km / 3 mi TURKISH AIRLINES4 km / 3 mi

Your meetings and events

Novotel London Stansted Airport Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
FARNHAM 18 m2 2 m 12 6 8 0 8
HALLINGBURY SUITE 18 m2 2 m 30 20 22 20 20
THAXTED SUITE 18 m2 2 m 12 6 8 0 0
BOARDROOM 24 m2 2 m 0 0 14 0 0
ASHDON SUITE 42 m2 2 m 30 20 22 20 20
RODING SUITE 67 m2 3 m 60 30 30 45 40
HADHAM SUITE 71 m2 3 m 60 30 30 45 40
ALBURY SUITE 244 m2 3 m 250 45 40 150 120
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our restaurants and bars

See all our restaurants and bars
4.2/5 ALL Rating 1,828 reviews

Our guest reviews for
Novotel London Stansted Airport

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 796 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Business - 20/02/2020 Confirmed reviews ALL
« Nice hotel »

I enjoyed the room, the comfy bed and the shower was very clean. Nice restaurant and essential breakfast.

S B. Families - 19/02/2020 Confirmed reviews ALL
« Comfortable room »

Airport stay before flight for holiday Found directions to the hotel a little confusing and signs too.

Graham Business - 19/02/2020 Confirmed reviews ALL
« Comfortable »

I had a reasonably comfortable stay at the hotel

G J. Families - 18/02/2020 Confirmed reviews ALL
« Improved »

Staff, service improved

Adrian Business - 18/02/2020 Confirmed reviews ALL
« Good location and good stay »

Good overall but still waiting for my pre credit card authorisation refund

Anonymous Families - 17/02/2020 Confirmed reviews ALL
« Handy location for delayed planes! »

Staff were lovely - room was great - food was ok

Johana G. Solo - 17/02/2020 Confirmed reviews ALL
« Lovely service, clean room, all good :) »

I arrived very late but the front desk staff been very helpfull. The room was clean and the bed was a heaven...

Anonymous Friends - 17/02/2020 Confirmed reviews ALL
« Ok »

Everything was great except the call center and paying. Too much money was charged from my bank account, maybe because of misunderstanding with call center. I made a complaint by bank and I hope this inconvenience will be solved.

Beverley N. Couples - 17/02/2020 Confirmed reviews ALL
« Good experience »

Overnight stay before our flight. We have stayed here on previous occasions. Good value for money. Food very good. Shuttle bus on time and again good value. We will be back for sure.

Mrs B. W. Couples - 16/02/2020 Confirmed reviews ALL
« well located »

The room was excellent , and the staff were very helpful and friendly. We had a lovely meal in the evening as well . We enjoyed our park and stay so much that we have booked again in June this year.

Timo Business - 16/02/2020 Confirmed reviews ALL
« Great staff »

As always, everything was good. Staff has been great. The check in was very nice. During my stay I ordered a bottle of water with my room service. The small bottle of water I ordered ended up being out of stock, so instead I got a big bottle of water with no extra cost. That, for me, is great customer service going the extra mile.

Vidar A. F. Solo - 15/02/2020 Confirmed reviews ALL
« Late arrival,early bird and a rental car... »

Arrived late at Stansted to be able to reach my destination by midday. Tucked straight into a super comfy bed for a great nights sleep. Had a Wonderful breakfast, with a lot of choices for Britain to be. Picked up my rental and were on the Road in about 30 mins after I got up. Smooth!

Easter E. Business - 14/02/2020 Confirmed reviews ALL
« Comfortable stay »

Shuttle bus service is great. Comfortable stay. Food a bit pricey but it was a good meal.

Helder C. Business - 14/02/2020 Confirmed reviews ALL
« Like at home »

Amazing staff!! Everyone extremely helpful! From the reception staff to the house keeping, not forgetting the bar, restaurant etc!

Andrew G. Business - 14/02/2020 Confirmed reviews ALL

Nice clean room and quiet. Bar food excellent.

Sally Business - 11/02/2020 Confirmed reviews ALL
« Easy to find, nice clean room »

Close to airport. Clean rooms. Good welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sally C., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager

Anthony Business - 11/02/2020 Confirmed reviews ALL
« Terrible for the business teaveller »

No work space in room, made catching up on work in the evening very difficult. The write up for the room said it had a work space/ desk but none of the rooms in the hotel have it and it is now Novotel Design. So no more Novotel

Paul S. Friends - 11/02/2020 Confirmed reviews ALL

As expected. Perfect airport location.

Natalie Solo - 11/02/2020 Confirmed reviews ALL
« Terrible customer service, not 4 star at all »

My stay at Novotel London Stansted provided a terrible start to my holiday. I chose the hotel due to its 4* rating, proximity to the airport and good reviews. Unfortunately it did not live up to any of these. Before I had checked in I had major difficulties finding the hotel which resulted in driving around the Stansted airport grounds for over an hour and even having to pay for accidentally ending up in the drop off zone in front of the terminal building, despite having entered the address provided on the confirmation email into my sat-nav. When I called the hotel reception to ask for directions I was met with the frankly sarcastic response of ‘have you tried using a sat-nav?’ When I eventually found the hotel car park and checked in, I paid for 4 nights stay in the car park having prepaid for my room online. I was not given any form of receipt for having paid for the parking at this point. When I arrived in my room I could not find a menu for room service and so called down to reception to ask where to find it. I was again greeted by the same sarcastic employee who told me it would be on the desk in the room. When I explained that it was not there he begrudgingly said he would send someone up with one. When the employee arrived she presented me with the breakfast menu (at 17:00). When I explained that I had asked for the room service menu not the breakfast menu I was informed in a sarcastic tone that it was on the TV, despite the fact that the employee at reception had failed to mention this. Having finally located the menu and made my choice I called the room service extension on the room phone and placed my order, only to be told at the end that I would not be able to put the meal on my room and pay on check out as there was not a credit card on my room as I had prepaid. When I then asked whether I could give my credit card details over the phone I was told that no, they did not have that technology and that I would have to come down to the bar to pay for my meal and carry it back up to my room myself. When I commented that coming down to the bar and carrying my meal up myself would rather defeat the point of room service and seemed ridiculous I was told that was my only option and at this point I said I did not want room service if it meant having to come back downstairs in order to get it. As soon as I put the phone down I was immediately rung back by the same staff member who asked ‘so do you want room service or not?’ I explained that as it seemed ridiculous to have to come down to the restaurant in order to get room service that no I did not want room service. I then called reception to see if I could add a credit card to my room over the phone to allow me to order room service. The same employee who had been sarcastic earlier told me that no they did not have that technology and I would have to come down to reception. When I commented that it seemed ridiculous that they could take credit card room bookings over the phone and via the internet but somehow could not do the same to add a credit card to the room he once again told me my only choice was to come down to reception. I then asked if I was unable to order room service without coming downstairs if I could order food from an external delivery company and I was told no that was against the hotel’s policy. Eventually I saw no option but to go down to reception and add my credit card to my room. Whilst at reception I asked the same employee how my parking would be validated if he didn’t give me a receipt earlier and he said I did not need one but if it was absolutely necessary I could have one when I checked out. After finally being able to place my room service order the food arrived promptly, however this was over two hours after I originally tried to place the order due to the numerous phone calls to attempt to add my credit card to my room. At check out the next morning I was greeted by a much friendlier receptionist who was shocked when I said that I had not been given a receipt for the parking and explained that I should have been given a ticket to place in my windscreen and one to keep with me which I would then need to present when I returned to pick up the car in order to have my ticket validated by the reception staff to allow me to exit the car park barrier. As such it is evident I was given entirely incorrect information by the first member of staff I questioned and had I not questioned it again on check out it is likely I may have received a parking fine or been unable to exit the car park because of your employee’s false information. To summarise, I had a terrible stay at the Novotel London Stansted and would not recommend it to anyone looking for accommodation near the airport. The attitude of that one staff member in particular was horrendous and entirely unprofessional. Considering this was supposed to be a 4* hotel I was shocked at the complete lack of customer service skills displayed and this could not have been in starker contrast to the attentive customer service that I later received at the other 4* hotel I stayed at later in my trip. This experience has definitely made me think twice about staying with Novotel again.

Claudia Couples - 11/02/2020 Confirmed reviews ALL
« Great stay »

Everything was lovely People that clean the room tried coming in 3 times before we checked out that was the only down side for me otherwise check in staff was lovely and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claudia L., We very much appreciate your comments regarding your stay at the Novotel London Stansted Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paul Muscroft General Manager

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