Novotel London Stansted Airport Hotel 4 stars

Despite covid restrictions the hotel still provided a good service, the staff were cheerful and professional throughout our short stay.

Very good stay, giving the ongoing Covid-19 pandemic restrictions. The hotel is very well organised in dealing wit the situation, personnel very friendly. And, the food supplied at the hotel: a lot of choice, good quality, warm and plenty. Again a good stay and experience. Great thanks to all the staff.

Covid adapted system, very well done with friendly help staff

The rooms were very clean, the food was nice and the staff were lovely

NOVATEL LONDON STANSTED AIRPORT The Novatel London Stansted Airport is the very best place to stay at. The service is superb and facilities always clean and tidy. The General Manager is Mr Paul Muscroft who is quiet, polite and represents the Novatel in the best possible light. The Staff / Personnel are completely dedicated to doing their level best in making the clients at home and doing this with their heart and caring with attention to detail and deserving of the highest praise. It is always a pleasure staying at the Novatel where the staff are committed / dedicated to make one feel welcome and comfortable. Philip Rashleigh B.

Stayed for 6 nights. Very close to Stansted. Staff went above and beyond whilst keeping to covid measure. Special thanks to Emma, Sam and demetri.

The team sorted out my two adjoining family rooms, and were extremely helpful. The hotel was almost empty (lockdown) but everyone was lovely. Fairly quiet, for an airport hotel, but super convenient for the airport.

I really can’t say enough about this wonderful hotel! I’m currently staying here as I’m on a training course which requires me to be in London! So here’s how my stay has gone - A few days before I came to the hotel I had to amend my booking due to a few reasons. I spoke to Emma on reception who was amazing and sorted all my problems for me (thanks Emma) I had a problem with my room nothing major but something I needed sorting! I thought here we go... I simply visited reception and explained the problem! Again, the amazing man reception (not sure of his name) came up to my room attempted to fix the problem but sadly couldn’t find a resolution He said I can stay in my room and the maintenance people can come up tomorrow or you can simply move rooms... I thought alright yeah fine so I moved room! Not to mention I didn’t have a bath in my first room I do now and I love baths! Overall the social distancing is amazing in the hotel and COVID guidelines are been followed to a T. Hand sanitiser everywhere you look. The rooms are fantastic and the wonderful kitchen staff know how to make a good breakfast!! I would definitely recommend staying here!

I booked a room for 3 nights (19-22/1 2011). When I booked, via telephone, I was informed that I could have access to the room from 14:00. I then asked if it was possible to get the room earlier, as I would arrive earlier. You have to talk to the receptionist when you get here, I was told. Just to mention...the booking took almost 20 minutes to complete and the person I talked to was showing very little competence and the English language was not very well. When I arrived in the morning, I was told that it was NOT possible to get access to the the room. I asked why. And the only answer I got (3 times) was that it was available from 14:00, but I could pay 10£/hour up to maximum 2 to get it a little earlier. Is the room not ready, I asked. Same answer. What’s the reason. Same answer. There was no way she would help. When I asked if I could leave my suitcase somewhere in the hotel, the answer was no! Because I didn’t have a room!!! The rooms were ready! The rooms were cleaned! But No! I went to our training center with all my belongings and worked for 8 hours. Got back to hotel and finally got my room. Cold! Not possible to adjust the temperature and a filthy, disgusting toilet. The room was facing the runway and was very poorly insulated, so the noice from outside was very disturbing. The food and restaurant thing is a story for itself...I will only mention the fact that I was told breakfast was from 6:30-10:00. I was down to order at 6:28 one morning. In order to be able to take the correct bus. As the hotel shuttle bus all of a sudden was taken out of service for the guest!!! I was then told that the breakfast isn’t ready until 6:45!!! If you informed me about breakfast from 6:30-10:00 it should be possible to get breakfast at that time. If not the information should be something else. The room was never cleaned! I canceled my last night (booked another hotel) checked out one day earlier. All in all this was a disaster of experience. I have stayed at numerous hotels through in my life, but never experienced this low standard. I know...we have a pandemic in the world, but the pandemic and the virus should not be a reason for not being able to live up to a better standard.

I would like to explain that I was on this trip for business reasons. For those trip, you need to be focus at 100% on your business problems than something else... I arrived at the room, it was freezing. Probably due to Covid restrictions of ventilating the room. But impossible to warm up the room. I waited hours and hours, without any improvement. I had to ask an spare eating system at the reception. The room was not clean. Marks on the walls, hair in the bed, marks on the shower... The bathroom was problematic for two points. First one, no water pressure in the shower Second, no brush for the toilet The only reason why I would rate it like that, it was for the global poor service quality. But in the mean time, I met some very nice workers at the reception who tried to help me as much as possible with their possibilities... I didn't ask any discount because I used the room for all my stay as I do not have any other option. But i will probably reconsider any kind of booking in the futur at that location if there is not any improvement.

Very helpful staff, I would Highly recommend

Managing covid restrictions well.

To be honest, the overall stay in the hotel was good, as always. But something that really disappoint me was the absence of a Thermometer in the hotel in the middle of a Pandemic, even more when one of the symptoms of the COVID is hi fever. I think it is just unacceptable. And that is the only reason why Im putting such a low vote.

Goes without saying that these are extremely difficult / challenging times, yet the staff at Novotel Stansted remain positive & professional .................. I for one really appreciate the efforts being made to keep the Hotel open.

tl;dr: If you want somewhere to stay for one night on the way to or from the airport, this place will do the job. For longer stays (e.g. if you have business locally) check the facilities carefully before booking. I booked a six-night stay here to sit out my mandatory quarantine after arrival in the UK. The hotel offered the option of early check-in, which was very useful as I had come from Harwich off an overnight ferry and arrived at the hotel before 9am. After a brief search, the receptionist found a room that was ready for me. This was clean and comfortable as a bedroom, but did not have the ergonomic workstation I was explicitly promised in my confirmation email. Reception advised me that none of the rooms had proper desks – unusual for a Novotel. I asked if they had a spare meeting room I could use, but the space I was offered did not have proper desks and chairs either. The 24-hour room service promised by the website was not operating; guests had to collect their food from the restaurant or eat it there. This was not ideal when I was supposed to be self-isolating. I recognise that the pandemic has been a challenging time for the hospitality sector, but it was precisely because of the pandemic that I wanted certain facilities, which were not there. Subsequent to my stay here, I moved to a different hotel in the same category which *did* provide room service, so it can be done. The restaurant offered a limited menu for understandable reasons, but what food there was was tasty, nutritious and nicely presented. The only disappointment was that there were not hot desserts – ice cream is not necessarily what you want on a cold winter's evening. On the plus side, my room and the public areas were in good condition and everything (HVAC, plumbing, etc.) worked properly. Staff were friendly, helpful, professional and efficient throughout. They do charge £8 a night for parking – fine if you're only staying one night, but quickly mounts up if you are staying longer. As there is no safe pedestrian access to the hotel (as I discovered when I tried to go for a walk) this is rather reminiscent of a certain budget airline that operates out of Stansted. In summary, it's fine as far as it goes – there's nothing actually wrong with the place. It's just that I fail to see how much added value there is compared to nearby budget hotels that are around a third cheaper.