Mama Shelter Prague 4 stars

Recently ran an event for 35 people and we stayed the entire week at the Mama Shelter. Loved the quirkiness of the hotel, great service and really good food also which was a bit of a revelation as typically hotel food leaves a lot to be desired. Breakfast selection was one of the best I have ever seen and the bar menu was very diverse with lots of choice. We were there in January so to be seen if it is the same in the height of the season but rooms were peaceful and quiet at night.

Not friendly stuff on reception, not following rules of Accord group

Generally my experience was very positive and I will return to this hotel. The staff have a friendly and helpful attitude. Two minor niggles: The lamp shades on the lights next to the bed block out too much light and it is not bright enough for me to read by. The temperature was always too hot and I couldn't figure out how to turn it down. There is a radiator and a thermostat (air conditioning control) but I couldn't make it drop below 23 degrees.

Everything was allright, but I could not turn down the A/Cs temperature.

- I like design of hotel and rooms - I like that sometimes I receive free upgrade ( as I stay frequently at your hotel ) - breakfast is fine, good quality food - good location

Beautiful rooms, super comfortable bed

The room was comfortable and clean. The staff is very friendly and helpful.

Great hotel, nice, oryginal decoration and a very friendly and helpful staff! I stayed there for my b day and I thank again for the amazing surprise that you organized together with my boyfriend. I was really touched by that lovely decoration! Thanks again, especially to Ted! See you soon! Weronika & Emmanuel

We stayed three nights in XXL Mama. Room was lovely and quiet. But, Where are the bathrobe and free slippers.. ? Staff very helpful and kind, specially at the bar /restaurant. Restaurant is also delicious, we ate there everydays! Highly recommended.

Great stay, stayed in the original Paris Mama and others. Compares well.

good bed, quite rooms, internet working, great arcade old games at the reception, good resto food for reasonable price.

I love the hotel and would like to stay there again. But the unfortunate case for me was that there's a double payment. I already paid directly through Accor hotels website as this hotel is part of Accor. Yet, I was still asked to pay at the reception because they haven't received the payment from Accor hotels website. Hence, after I check my bank card balance, there's a double payment for the hotel.

Great hotel, good location good value for money. Young and lively atmosphere Kind and helpful staff.

I am going to start with the goods: Room was clean and nicely decorated as usual. Breakfast was better than average hotel. Check-in staff, Anna, was especially friendly, efficient and accomodating. The main problem with my stay was I got charged incorrectly at check out: I have prepaid three nights of accomodation but since my flight to Prague was cancelled, I eventually arrived two nights later than planned. Since my room was fully prepaid, I had no idea my reservation was cancelled if I showed up two days later, although it’s still within my booking period and everything had been paid for. I was not exactly told about this when I checked in. At check-out, I was asked to pay again for 1 night. I think that’s not appropriate and reasonable. I will make a complaint for refund. The staff at check out ,wearing a trainee badge, was also very cold and rude. This was the third time I have stayed here and I am starting to think should I try another Accor hotel.

My wife and I really enjoyed the room, it was clean, large, had plenty of space and stunning views of the city.