Novotel Charleroi Centre

Novotel Charleroi Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 778 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • In the city centre

  • Close to motorway

  • Close to shopping mall

  • close to Football Stadium and Basketball Stadium

  • Close to main train station

Hotel location

Novotel Charleroi Centre

Place Verte 17, Entrance Via Parking Rive Gauche, Boulevard J Tirou 54
6000 CHARLEROI
Belgium

Telephone +32 71 28 28 28

Fax +32 712828

Contact email

  • BUS:  CITY RIVE GAUCHE

  • By plane

    BRUSSELS ZAVENTEM At 70km / 43.5 miles

  • By plane

    CHARLEROI At 10km / 6.21 miles

GPS:50.408153, 4.441233

Companies

  • ALSTOM 2 km / 1.24 mi
  • ARCELOR 5 km / 3.11 mi
  • NEXANS 2 km / 1.24 mi
  • THALES 2 km / 1.24 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

GOURMETBAR

GourmetBar is a contemporary restaurant which emphasizes on simple, tasty and origional dishes. Available throughout the day, you will always find something to please your taste. The restaurant will be closed on 24th and 31st December. Snacks stays open.

Your meetings and events

Room descriptions and layouts

3 

meeting rooms

From 1 to 50 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

Discover the new N room which offers everything you need for a comfortable and convenient stay. Be connected, be inspired and be energized. With the comfort of the Live N Dream bedding, the connection hubs, free WIFI and a luxurious rain shower, who wouldn't feel at ease?

Our guest reviews

Our guest reviews for
Novotel Charleroi Centre

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  778 reviews

TripAdvisor Rating  4.0/5  203 reviews

Certificate of excellence 2022

Ok location, needs renovation

Customer review rating 2.0/5

Katariina Couples - Confirmed reviews ALL

Friendly staff. Good breakfast. The room: dirty carpet, hard bed. Bathroom: floor covered with water after shower. No place to put shampoo etc. No place where to hang towels. Quite a disapointment.

Dear KATARIINA I., Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are in the process of partially renovating the rooms, in order to replace the stained carpets and the traces of suitcases on the walls and some beds. Nevertheless we appreciate you enjoyed the staff and your breakfast. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arnaud Front Office Manager

As always perfect

Customer review rating 5.0/5

Kbrauneis Business - Confirmed reviews ALL

Friendly staff made me feel welcomed as gold tier member, the room was better than I expected. Parking is very conveniently located with access to the shopping center. its my fav hotel in charleroi

Dear KARL, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It's a real pleasure that you enjoyed your stay, all of services and our staff. Our breakfast is frequently renewed. Your suggestion to add a little more fresh fruit is noticed. Like to include spouse at the same level with ALL membership. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arnaud Front Office Manager

Well located in the city center and wonderful stay!

Customer review rating 5.0/5

Renson Friends - Confirmed reviews ALL

It 's a pleasure to be back again in this well maintained hotel. No noise to be heard. A great stay. Lovely people at the reception and staff very friendly.

Dear Elisabeth, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. We really appreciate you enjoyed your stay and the whole staff. Antoine thanks to you for your kindly comment. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arnaud Front Office Manager

Beautiful place

Customer review rating 5.0/5

M. O. Families - Confirmed reviews ALL

Polite and friendly staff clean good size rooms

Dear, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. It is also a pleasure that you are satisfied by our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arnaud Front Office Manager

The room was too hot at arrival

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

The room was too hot at arrival, 26,8 degrees. This is no a normal temparature. I expext a tempeature of about max 22 degrees. The hotel says it does a lot for sustainability and environment, and that also means lower temperatures and usage of less energy.

Dear WOUTER, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. We are sorry for the temperature. Our AC is programmed to provide a temperature between 21 and 22°. AC was setting too hot and we do our best to ensure a comfortable temperature. Thank you again for sharing your experience, and we hope your next visit will be as pleasant and more as the previous one. Sincerely, Arnaud Front Office Manager

Nice stay

Customer review rating 4.5/5

Bert L. Friends - Confirmed reviews ALL

Nice rooms, clean, and good breakfast.

Dear BERT, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. We really enjoy your stay and you appreciate your room and your breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arnaud Front Office Manager

Good stay

Customer review rating 5.0/5

Hector Business - Confirmed reviews ALL

good stay and clean

Dear HECTOR, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team and the reception. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are developing fair trade products in our rooms and your satisfaction is our pride. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arnaud Front Office Manager

Nice place, good bar & restaurant, Good parking

Customer review rating 5.0/5

Sascha Business - Confirmed reviews ALL

Nice & clean place, cozy lobby bar, good restaurant. Friendly young personnel, I enjoyed my stay.

Dear SASCHA , We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. We also appreciate your satisfaction about our services and our staff and that you enjoyed your stay. We will make some efforts to facilitate to use your ALL card for your next stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arnaud Front Office Manager

Great hotel

Customer review rating 4.5/5

Joost D. Solo - Confirmed reviews ALL

Always helpful and friendly staff.

Dear JOOST D., We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arnaud Front Office Manager

average overall experience

Customer review rating 2.5/5

Claude D. Business - Confirmed reviews ALL

Diamant membership not acknowlwdged, allocated a room with no microwave oven and took 4 days to fit one. Poor service.

Dear Claude, Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As you might have noticed, the team at reception is new. Therefore, they lack knowledge on regular guest names and their habits. They have been briefed on the matter. As for the room itself, it is very difficult to move rooms once fully booked. It is why we have reserved a full Suite for your next stay beginning on 21st March. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Front Office Manager

Nickel

Customer review rating 4.5/5

L. Couples - Confirmed reviews ALL

Pas mal

Cher Frédéric, Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Charleroi Centre. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Cher Frédéric, en l’expression de nos sentiments les meilleurs. David Front Office Manager

Found the hotel sticky, but not easy to find the way in to the car park

Customer review rating 4.5/5

Roy S. Couples - Confirmed reviews ALL

Hotel stay was very nice. Local road closed which was the signposted route to car park. Had to park on street and walk to hotel, for a map to find the car park entrance.

Dear ROY S., We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Walid Berini Shift Leader

nice hotel and friendly person

Customer review rating 4.0/5

Mehmet Z. Business - Confirmed reviews ALL

It is a nice place generally but No action was taken on the issue I reported about shower. Thanks for this survey.

Sayın Mehmet Z., Novotel Charleroi Centre ‘da gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır. Hizmetlerimiz ile ilgili güzel yorumlarınızı, ekibimiz ile paylaşacağımızı belirtmek isteriz. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin olumlu görüşlerini bilmek, bizleri, yeni girişimler için her zaman cesaretlendirmektedir. Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için bir kez daha teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla, Walid Berini Shift Leader

Wow

TripAdvisor rating 5.0/5

meelosh13 TripAdvisor review

Very nice hotel, when we landed in Charleroi they saw how tired we looked after a long flight so they upgraded us to suite (we have gold membership in Accor). All done without asking anything, super kind and nice staff.

Dear Meelosh23, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Front Office Manager

good hotel

Customer review rating 4.0/5

Koen Business - Confirmed reviews ALL

Nice hotel in the city center. Fast check in. Rooms are good. Disadvantage is that the dutch TV channels are most of the time scambled(?) and personally I find the the airco not good. After switched off there is still cold air blown in the room until late in the evening. Breakfast very good and there is also a nice bar/restaurant.

Dear Koenraad V., Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Walid Shift Leader

Newly built hotel with great staff

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Everything was excellent

Dear Ilya; We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Front Office Manager

Very nice hotel

TripAdvisor rating 4.0/5

Stay408110 Business - TripAdvisor review

Very nice hotel in Charleroi. Public parking is available on site (reservation is not needed) and costs EUR 10 per day. Fitness center. Direct access to the River Gauce shopping mall. There is an on-site restaurant, which specializes in European and local cuisine.

Dear Stay408110, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David Front Office Manager

Great Hotel

TripAdvisor rating 5.0/5

kurta9962021 Business - TripAdvisor review

Perfect stay in the center of Charleroi! Easy to park. Staff was very friendly and helpfull, I received a very nice clean room with a big Tv :) due to covid breakfast option was really well organised, lot's of choice and delicious and definitely more then enough.

Dear Kurta9962021, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David Front Office Manager

Worst Hotel Visit Ever

TripAdvisor rating 1.0/5

Connector00543059705 TripAdvisor review

When we checked into our room on the first night the room temperature was 22* and I set the room temperature to 18*. By the middle of the night it was 24* and very uncomfortable. The first thing the next morning I went down to the front desk and asked for instructions on how to set the thermostat. It seemed pretty straight forward and I have used numerous thermostats in many hotel chains on several continents. The front desk person showed me how to set the thermostat and my wife and I left the hotel for the day with our dog. When we returned in the evening the room temperature was 25*!!! We asked for a different room and were given the room next door and experienced the same thing the next night. 25* at 2am. For the third night we were “upgraded” to a suite and that room was 26* in the middle of the night. I took time-stamped pictures of the thermostat showing 26* and a setting of 18*. When we were doing our late check out Monday evening, the room was 20*. The technician had come and fixed the hotel’s HVAC. The manager(s) should have called the technician over the weekend. It probably isn’t even legal to leave my dog in the room with the temperatures of 26*. The local animal cruelty prevention society would take my dog away, fine me, and send me to jail.

Dear Connector00543059705, Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore and as already discussed by mail the credit refund has been proceed to the bank company. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Front Office Manager

Nice hotel in the hart of the City

TripAdvisor rating 5.0/5

ibelenkov TripAdvisor review

Very nice hotel in the hart of the City! Good parking under ground, on the parking of the shopping center. Everything just around the corner. Unfortunately during this stay Gym was closed and breakfast was very small because of corona measurements! But staff was great as always!

Dear Ibelenkov, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very sorry for the gym and breakfast. We do our very best to make things possible but indeed Corona measures are very tough. We pray everything goes bac normal soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Assistant Front Office Manager

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