Hotel - Novotel Charleroi Centre
Novotel Hotel Novotel Hotel

Novotel Charleroi Centre Hotel

4.0/5 150 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Public indoor parking (Rive Gauche)
    • Public outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Dutch
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check-in (Paying)
    • LATE CHECK-OUT (Paying)
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-00:00

Business services

  • 3 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Access the parking Novotel: Rive Gauche Parking, under the shopping center, access by Boulevard Tirou via Place des Tramways Boulevard Joseph Tirou 34, 6000 Charleroi. GPS: 50.4085457,4.4394371 Rate: EUR 25/24h. 50% discount = EUR 12.50/24h

Hotel location

Companies and event centres nearby

Company

ALSTOM2 km / 1.24 mi NEXANS2 km / 1.24 mi
ARCELOR5 km / 3.11 mi THALES2 km / 1.24 mi

Exhibition centre

CHARLEROI EXPO1.6 km / 0.99 mi

Your meetings and events

Novotel Charleroi Centre Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Amaryllis 48 m2 3 m 15 10 15 16 0
Argynnis 70 m2 3 m 45 16 50 30 0
Tircis 75 m2 3 m 50 18 50 38 0
    • Screen
    • Flipchart
    • Soundproof
    • Audio and video equipment
    • Videoconferencing
    • Office
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Wedding ceremony
    • Wedding co-ordinator
    • Conference hotel
    • Catering available
    • Kitchen & restnt hire available
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Discover the new N room which offers everything you need for a comfortable and convenient stay. Be connected, be inspired and be energized.With the comfort of the Live N Dream bedding, the connection hubs, free WIFI and a luxurious rain shower, who wouldn't feel at ease?

  • 123 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 11 connecting rooms
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Minibar
    • Microwave in room
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 ALL Rating 1,277 reviews

Our guest reviews for
Novotel Charleroi Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 150 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Glenda Business - 10/02/2020 Confirmed reviews ALL
« Extremely satisfied »

Very clean room, quiet and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear GLENDA, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Front Office Manager

I. Families - 09/02/2020 Confirmed reviews ALL
« super! »

The stay was great. Friendly staff, very nice food, we could have our pet with us. Appreciated silence at night. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SARA, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Front Office Manager

Helle Business - 08/02/2020 Confirmed reviews ALL
« Well located »

I have been coming frequently to Charleroi Novotel. I am always happy to stay there. Now you also have a very nice juicer for the breakfast buffet which is very tasty juice. Only thing that I do not like is the hair dryer where I need to constantly push a button to make it work. Apart from that it works for me when I am working in Charleroi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HELLE, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. Thank you for your fidelity ! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Front Office Manager

Frank H. Business - 03/02/2020 Confirmed reviews ALL
« Convenient Location across from Train Station, GPS had hard time getting us to address »

Arrived on Sunday after train ride from Brussels Airport. Took sometime finding location via GPS, buildings were to close together. Room was comfortable and breakfast was very good. Will stay when I return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FRANK, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Front Office Manager

Jeanine R. K. Solo - 23/01/2020 Confirmed reviews ALL

it was nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear JEANINE K., We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hugo Shift leader

553di_genesc Couples - 23/01/2020 TripAdvisor review
« Problems in the check-out »

The hotel and the room were good, but I had a problem in the check-out. The hotel charged me in 86 Euros for Dry cleaning, but I neve asked this kind of service. The front desk refunded me with cash, but I didn't like with this attitude from the hotel charging me this service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diogenes C, Thank you for taking time to tell us about your experience at the Novotel Charleroi Centre. I am happy to read that you had a great stay with us ! But I took good notes of your remarks from the check out, please allow me to express my sincerest apologies that something wrong was put on your invoice. We will discuss this internally to make sure it won't happen again. In the other hand, I am happy to read that our front desk reacted directly and proceed to the reimbursment. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Kind Regards, Christophe

Anonymous Couples - 21/01/2020 Confirmed reviews ALL
« Nice hotel but they kill you on the extras »

Nice hotel but the extra services were outrageously priced. We’ve stayed in other Novotels and the coffee and tea in the entry was always free along with fruit and such. Not so here. 2 G&T €25. Coffee and tea €8.10

Our hotel has responded to the review
Our hotel has responded to the review

Dear JACKIE, Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns. Sincerely, Christophe Front Office Manager

A. Business - 21/01/2020 Confirmed reviews ALL
« Well located »

Overall good experience. The parking was a bit difficult to find but OK

Our hotel has responded to the review
Our hotel has responded to the review

Dear FREDERIC, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In the other hands, we are sorry that you had difficulties to find the parking Rive Gauche and hope it will be easier the next time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Front Office Manager

Business - 14/01/2020 TripAdvisor review
« Business trip »

Good hotel, good location in the center near and behing shopping mall. room was nice and bigger with acceptable bed quality. Breakfast correct (but coffe and milk not really hot from the machine). Good hotel if you are in the center.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Passport149641, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Assistant Front Office Manager

Business C. F. U. Business - 13/01/2020 Confirmed reviews ALL
« Terrible. Avoid if you can. »

In 24 years of business travel, I have never come across such an under-performing hotel. They have built a fantastic facility and left it to inexperienced youngsters to run. I'm 46 and felt like the old guy by a long shot. That would be fine but arriving there on a weeknight for a business trip, it was like walking into a rave. The receptionist had to walk around the counter to shout in my ear. No food available. Nowhere to stand even. Dancing spilling over into reception but the room was quiet. The rooms themselves are fine. Modern with all the facilities and great TVs. Good selection of channels. Breakfast was rock bottom. It doesn't get any worse. Dirty cutlery on the table. No additional cutlery available. No spoons available on any morning ... I didn't bother going on the last morning. Food was left out overnight in the bar area. Very messy, fragmented. No juice. Terrible coffee. Very small quantities available with 1 person tending to breakfast whilst also cleaning the bar area. This hotel has hundreds of rooms but a 15cm plate of assorted meats was available at any moment, sometimes stocked, sometimes not. Milk maybe? There was bread but it was not fresh. You could boil your own eggs but the water wasn't hot enough. Crush you own juice but after 5 minutes of trying, we all gave up. You'd need to set aside an additional 15-20 minutes to get a glass of juice. Nobody in the room had worked at it long enough. There was some scrambled eggs which became the morning option. It was not worth it. After breakfast, Brunch starts and they bring a few more items out but this is not included in the hotel stay. The bar has a great selection of beers but long spells of no staff ..... like reception. The "Back in 5 minutes" sign needs revision .... I waited 15 minutes for someone to come to reception before I could check out. A chef wondered by and we all wondered why there was a chef to be honest. Definitely will not be going back to this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JASON. Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We had an afterwork party on the thursday where all of our guest and especially our ALL members were welcoming too. To be honest, I am quite surprised that no food was available as we had some guest at the restaurant and the mezzanine that were eating. Concerning our reception, please rest assured that this is an exception as they are usually always there. In the other hand, I took good notes of your remarks concerning the breakfast and the food and this is unnaceptable; Rest assured that the appropriate measure will be taken ! Please note that we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Once again please accept our sincerest apologies. Sincerely, Christophe Front Office Manager

Stig O. Business - 09/01/2020 Confirmed reviews ALL
« Everything was good, except the breakfast. »

The room was very good. your gym is ok, service was ok. The breakfast was however not good. A lot of food was missing, and I left the breakfast unsatisfied and still hungry.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stig, Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are very sorry for the poor service you provided during the breakfast. We will transfer your comment to our colleagues in order to solve the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Assistant Front Office Manager

Anton Business - 30/12/2019 Confirmed reviews ALL
« Very good, parking garage should be noted with the hotel on the website. »

Very pleasant and good overall, would be helpful if there is a multi lingual sign in the elevator. The parking garage was very busy at the time I arrived and it was quite a challenge to find the right way to exit and find my way back to the hotel again.

Family - 29/12/2019 TripAdvisor review
« great hotel, perfectly situated »

Really nive clean and modern hotel, with lyrics of Jacque Bertrand on the walls (Pays de Charleroi)... ;o))) Excellent service and very good value for money...I recommand this hotel. We will also book there next time we come to Charleroi.

Daniela B. Friends - 09/12/2019 Confirmed reviews ALL
« As good as it gets in Charleroi »

Modern, well located hotel in Charleroi. Standard rooms are small and lack natural lighr, suites are much better. We had some problems getting the maid to clean the room. Reception staff was helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniela, Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are very sorry for the housekeeping problem. We will investigate the matter. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Assistant Front Office Manager

Helle Business - 21/11/2019 Confirmed reviews ALL
« Central and confortable »

The rooms are nice and comfortable. The bar has a good selection of food and drinks. The only downside is the large group of Asians who have been here on several occasions: it means no plates at breakfast, no pain au chocolat, no yoghurt, no fruit and no place to sit. Because I am here to work I do not have a lot of time to wait for the group to leave the hotel. It has been a real problem for me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HELLE, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the breakfast, we are sorry that you couldn't enjoy the breakfast as we wished. Please accept our apologies, we will see how we can improve this in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Front Office Manager

Anonymous Business - 16/11/2019 Confirmed reviews ALL
« Top »

Attention to personal needs 10/10

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANA We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. What a pleasure to receive compliments as yours ! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Front Office Manager

Pedro L. Business - 14/11/2019 Confirmed reviews ALL
« nice rooms although the rest of the hotel falls behind »

very nice rooms although the open bathroom is not functional restaurant and bar food not good as a 4 star hotel, breakfast follow the same pattern. Reception not great Gym is not a gym, is a small closet room with 4 equipments

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pedrro I am sorry that we have not been able to meet all your expectations, for which I excuse myself. I can reasure you that your comments will help us do better and improve on the issues that you mentioned. I hope that you will still consider the Novotel Charleroi Centre on your future travels, and remain best regards willem dullemond general manager Sincerely,

Anonymous Business - 13/11/2019 Confirmed reviews ALL
« short stay on transition »

very friendly service at the bar

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexander Delighted to read your comment. Hope that we may see you back soon Best regards willem dullemond general manager

Xavier Friends - 29/10/2019 Confirmed reviews ALL
« Great as usual »

Great breakfast, staff, experience & bar

Our hotel has responded to the review
Our hotel has responded to the review

Cher Xavier, Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Charleroi Centre. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, en l’expression de nos sentiments les meilleurs Christophe Front Office Manager

Glenda G. Business - 28/10/2019 Confirmed reviews ALL
« very nice hotel »

I slept very good, nice and comfy bed, beautiful room and spacious shower, usb chargers on the wall, nice interior, very cozy reception and cocktail bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GLENDA, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Front Office Manager

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