Novotel Charleroi Centre Hotel 4 stars

This is a recent Novotel at the top of the Rive Gauche shopping center (direct access from the shopping center underground car park), in the city center (about a 5 minute walk from the main train station). The bar area is nice and the executive room that we stayed in was large and well equipped. The front desk staff was helpful and welcoming. We did not try the breakfast.

Amazing hotel and great location staff were very friendly and helpful we arrived at the hotel at 11 am and the lady at the desk checked if there was a room available as check in wasnt untill 2pm. She had a room for us with a view of the square bed was comfy room was very clean. Hotel has lovely decor and very clean. The lady on desk booked us a taxi for when we checked out to go to airport. Overall great stay great staff and beautiful hotel. Would definitely stay again. Thankyou

The process of check in, quality of room, and check out worked like a clock. Nothing to complain.

Very clean room, quiet and comfortable

The stay was great. Friendly staff, very nice food, we could have our pet with us. Appreciated silence at night. Thank you.

I have been coming frequently to Charleroi Novotel. I am always happy to stay there. Now you also have a very nice juicer for the breakfast buffet which is very tasty juice. Only thing that I do not like is the hair dryer where I need to constantly push a button to make it work. Apart from that it works for me when I am working in Charleroi.

Arrived on Sunday after train ride from Brussels Airport. Took sometime finding location via GPS, buildings were to close together. Room was comfortable and breakfast was very good. Will stay when I return.

it was nice

The hotel and the room were good, but I had a problem in the check-out. The hotel charged me in 86 Euros for Dry cleaning, but I neve asked this kind of service. The front desk refunded me with cash, but I didn't like with this attitude from the hotel charging me this service.

Nice hotel but the extra services were outrageously priced. We’ve stayed in other Novotels and the coffee and tea in the entry was always free along with fruit and such. Not so here. 2 G&T €25. Coffee and tea €8.10

Overall good experience. The parking was a bit difficult to find but OK

Good hotel, good location in the center near and behing shopping mall. room was nice and bigger with acceptable bed quality. Breakfast correct (but coffe and milk not really hot from the machine). Good hotel if you are in the center.

In 24 years of business travel, I have never come across such an under-performing hotel. They have built a fantastic facility and left it to inexperienced youngsters to run. I'm 46 and felt like the old guy by a long shot. That would be fine but arriving there on a weeknight for a business trip, it was like walking into a rave. The receptionist had to walk around the counter to shout in my ear. No food available. Nowhere to stand even. Dancing spilling over into reception but the room was quiet. The rooms themselves are fine. Modern with all the facilities and great TVs. Good selection of channels. Breakfast was rock bottom. It doesn't get any worse. Dirty cutlery on the table. No additional cutlery available. No spoons available on any morning ... I didn't bother going on the last morning. Food was left out overnight in the bar area. Very messy, fragmented. No juice. Terrible coffee. Very small quantities available with 1 person tending to breakfast whilst also cleaning the bar area. This hotel has hundreds of rooms but a 15cm plate of assorted meats was available at any moment, sometimes stocked, sometimes not. Milk maybe? There was bread but it was not fresh. You could boil your own eggs but the water wasn't hot enough. Crush you own juice but after 5 minutes of trying, we all gave up. You'd need to set aside an additional 15-20 minutes to get a glass of juice. Nobody in the room had worked at it long enough. There was some scrambled eggs which became the morning option. It was not worth it. After breakfast, Brunch starts and they bring a few more items out but this is not included in the hotel stay. The bar has a great selection of beers but long spells of no staff ..... like reception. The "Back in 5 minutes" sign needs revision .... I waited 15 minutes for someone to come to reception before I could check out. A chef wondered by and we all wondered why there was a chef to be honest. Definitely will not be going back to this hotel.

The room was very good. your gym is ok, service was ok. The breakfast was however not good. A lot of food was missing, and I left the breakfast unsatisfied and still hungry.

Very pleasant and good overall, would be helpful if there is a multi lingual sign in the elevator. The parking garage was very busy at the time I arrived and it was quite a challenge to find the right way to exit and find my way back to the hotel again.